INTRODUCING THE BLACKBERRY 9620 SMARTPHONE
V. 1.0 | July 2012 | Research In Motion Ltd. Introducing the BlackBerry 9620 Smartphone Table of Contents
01 Hardware features 07 Glossary
Identify the hardware features of the BlackBerry 9620 smartphone. View the abbreviations used in this deliverable.
02 Key features 08 Resources
Describe the key features of the BlackBerry 9620 smartphone. View additional resources for the BlackBerry 9620 smartphone.
03 Potential users and value proposition
Describe the potential users and value proposition of the BlackBerry 9620 smartphone.
04 Direct Connect
Describe the Direct Connect features of the BlackBerry 9620 smartphone.
05 BlackBerry smartphone comparison
Compare the BlackBerry 9620 smartphone with the BlackBerry Curve 9360 smartphone and the BlackBerry Curve 8350i smartphone
06 Troubleshooting
Identify potential call drivers for the BlackBerry 9620 smartphone.
V. 1.0 | November 2012 | Research In Motion Ltd. 2 of 39 Introducing the BlackBerry 9620 Smartphone Hardware features of the BlackBerry 9620 smartphone
FRONT BACK RIGHT SIDE LEFT SIDE TOP To view the job aid, click here.
V. 1.0 | November 2012 | Research In Motion Ltd. 3 of 39 Introducing the BlackBerry 9620 Smartphone Hardware features of the BlackBerry 9620 smartphone
FRONT
BACK RIGHT SIDE LEFT SIDE TOP
V. 1.0 | November 2012 | Research In Motion Ltd. 4 of 39 Introducing the BlackBerry 9620 Smartphone Hardware features of the BlackBerry 9620 smartphone
FRONT
BACK
RIGHT SIDE LEFT SIDE TOP
Click device to remove battery door.
V. 1.0 | November 2012 | Research In Motion Ltd. 5 of 39 Introducing the BlackBerry 9620 Smartphone Hardware features of the BlackBerry 9620 smartphone
FRONT BACK
RIGHT SIDE
LEFT SIDE TOP
V. 1.0 | November 2012 | Research In Motion Ltd. 6 of 39 Introducing the BlackBerry 9620 Smartphone Hardware features of the BlackBerry 9620 smartphone
FRONT BACK RIGHT SIDE
LEFT SIDE
TOP
V. 1.0 | November 2012 | Research In Motion Ltd. 7 of 39 Introducing the BlackBerry 9620 Smartphone Hardware features of the BlackBerry 9620 smartphone
FRONT BACK RIGHT SIDE LEFT SIDE
TOP
V. 1.0 | November 2012 | Research In Motion Ltd. 8 of 39 Introducing the BlackBerry 9620 Smartphone Key features of the BlackBerry 9620 smartphone
Key features of the BlackBerry 9620 smartphone To view details, click the buttons.
Highlights of the BlackBerry 9620 smartphone include the
Stylish and practical design
FM Radio
Mobile Hotspot mode
V. 1.0 | November 2012 | Research In Motion Ltd. 9 of 39 Introducing the BlackBerry 9620 Smartphone Key features of the BlackBerry 9620 smartphone
Stylish and practical design To view details, click the buttons.
The BlackBerry 9620 smartphone features 110.1-by-60.8- by-13.55 mm dimensions, a trackpad for precise selection, and a full keyboard that includes a dedicated key for every letter.
Stylish and practical design
FM Radio
Mobile Hotspot mode
V. 1.0 | November 2012 | Research In Motion Ltd. 10 of 39 Introducing the BlackBerry 9620 Smartphone Key features of the BlackBerry 9620 smartphone
FM Radio To view details, click the buttons.
You can use the FM Radio to listen to radio stations on your smartphone without using data over the mobile network.
To open the FM Radio, on the home screen, click the Media icon > FM Radio.
Note: You must have wired headphones plugged in to your smartphone to use the FM Radio.
To see how to use FM Radio, click the icon. To view the job aid, click here.
Stylish and practical design
FM Radio
Mobile Hotspot mode
V. 1.0 | November 2012 | Research In Motion Ltd. 11 of 39 Introducing the BlackBerry 9620 Smartphone Key features of the BlackBerry 9620 smartphone
Mobile Hotspot mode To view details, click the buttons.
Mobile Hotspot mode allows you to use your smartphone as a wireless hotspot with other Wi-Fi enabled devices.
To turn on Mobile Hotspot mode, on the home screen, click the connections area at the top of the screen or click the Manage Connections icon. Select the Mobile Hotspot checkbox.
To see how to set up a Mobile Hotspot, click the icon. To view the job aid, click here.
Stylish and practical design
FM Radio
Mobile Hotspot mode
V. 1.0 | November 2012 | Research In Motion Ltd. 12 of 39 Introducing the BlackBerry 9620 Smartphone BlackBerry 9620 smartphone users and value proposition
BlackBerry 9620 smartphone users and value proposition
The BlackBerry 9620 smartphone is designed for users who want a smartphone that includes the core features of BlackBerry 7.1 as well as Direct Connect capabilities. These users also want features such as social networking applications, BBM, Internet access, and multimedia support to help them stay connected with everything that matters.
V. 1.0 | November 2012 | Research In Motion Ltd. 13 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Direct Connect Direct Connect allows you to use your BlackBerry smartphone like a walkie-talkie to talk to individuals or groups.
•Push the PTT button to speak to other users and release the button to listen for replies
•Start a conversation from your contacts lists or BBM and even make a Direct Connect-specific contact list
•Conduct private one-on-one conversations or group sessions
•3G network capabilities allow you to make Direct Connect calls with unlimited range
•Switch from a Direct Connect call to a phone call, even while in the middle of a conversation
V. 1.0 | November 2012 | Research In Motion Ltd. 14 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Direct Connect To view details about Direct Connect, click the text.
•Find your Direct Connect number
•Send an alert
•Make a Direct Connect call
•Answer an Alert or a Direct Connect call
•Add a participant while on a Direct Connect call
•Switch from a Direct Connect call to a phone call
•Create a blocked caller list
•Change ring tone, notifiers, reminders, or alerts for Direct Connect calls
•Personalize settings for Direct Connect
V. 1.0 | November 2012 | Research In Motion Ltd. 15 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Find your Direct Connect number 1. On the home screen or in a folder, click the Options icon.
2. Click Call Management > DC Settings.
Your Direct Connect number appears in the format
V. 1.0 | November 2012 | Research In Motion Ltd. 16 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Send an Alert You can send an Alert to notify a contact that you want to start a Direct Connect call. When users receive an Alert, a tone is played on their BlackBerry smartphone.
1. In the Contacts application, highlight a contact.
2. Press the key > Alert
V. 1.0 | November 2012 | Research In Motion Ltd. 17 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Make a Direct Connect call You can make a Direct Connect call using the PTT button, from the Contacts application, or from Call logs in the Phone application. You can also add additional participants to a Direct Connect call. If you receive a phone call during a Direct Connect call, you can answer or ignore the phone call.
1. In the Contacts application, highlight a contact and push the PTT button on the left side of your BlackBerry smartphone.
•To speak, push and hold the PTT button. Wait for the sound before you speak. •To listen, release the PTT button.
2. To end the call, press the key.
V. 1.0 | November 2012 | Research In Motion Ltd. 18 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Answer an Alert or a Direct Connect call • If you receive a Direct Connect call, push the PTT button to start talking. • If you receive an Alert, push the PTT button to start a Direct Connect call.
V. 1.0 | November 2012 | Research In Motion Ltd. 19 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Add a participant while on a Direct Connect call If you add a participant while on a Direct Connect call, the call becomes a DC Group call.
1. During a Direct Connect call, click Add Member.
2. In the Contacts application, click a contact.
3. To add additional participants to the call, repeat steps 1 and 2 until you have added all participants.
V. 1.0 | November 2012 | Research In Motion Ltd. 20 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Switch from a Direct Connect call to a phone call You can switch a Direct Connect call to a phone call if the contact’s phone number is in the Contacts application.
During a Direct Connect call, press the key > Convert to Call.
V. 1.0 | November 2012 | Research In Motion Ltd. 21 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Create a blocked caller list You can add Direct Connect numbers to a blocked callers list that prevents people from calling you on your Direct Connect number.
1. On the home screen or in a folder, click the Options icon.
2. Click Call Management > DC Settings.
V. 1.0 | November 2012 | Research In Motion Ltd. 22 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Create a blocked caller list 3. Click Blocked DC List > Block number
4. Perform one of the following actions: • To block a number that is not in the Contacts application, click New Number. • To block a Direct Connect contact from the Contacts application, click Select Contacts. • To unblock a caller, on the home screen or in a folder, click Options > Call Management > DC Settings > Blocked DC List. Highlight the number, press the > Allow DC.
V. 1.0 | November 2012 | Research In Motion Ltd. 23 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Change ring tone, notifiers, reminders, or alerts for Direct Connect calls In any sound profile, you can change your ring tone to an audio file that’s stored on the built-in media storage or on a media card.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
V. 1.0 | November 2012 | Research In Motion Ltd. 24 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Change ring tone, notifiers, reminders, or alerts for Direct Connect calls 3. Expand the Phone - Ring Tones section.
4.Do one of the following: •To change sound and alerts for DC Group Invite, click DC Invites. •To change sound and alerts for Direct Connect Alerts, click DC Alerts.
V. 1.0 | November 2012 | Research In Motion Ltd. 25 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Change ring tone, notifiers, reminders, or alerts for Direct Connect calls 5. Change the ring tone and alerts.
6. Press the key > Save.
V. 1.0 | November 2012 | Research In Motion Ltd. 26 of 39 Introducing the BlackBerry 9620 Smartphone Direct Connect
Personalize settings for Direct Connect You can personalize your Direct Connect settings with the options available when you click Options > Call Management > DC Settings.
Direct Connect setting Description One touch DC Change what happens when you push the PTT button from the home screen. Options include opening the Contacts application or Call logs, calling a Direct Connect number or DC Group, redialling the last called Direct Connect number or DC Group, or turning off your smartphone.
Exiting a DC Group Call that I initiated When you exit a Direct Connect call that you started, you can allow the call to continue with the remaining participants or end the call for all participants.
Invitation timeout Set a time limit for the invitation to expire when you receive a DC Group invitation.
V. 1.0 | November 2012 | Research In Motion Ltd. 27 of 39 Introducing the BlackBerry 9620 Smartphone BlackBerry smartphone comparison
BlackBerry smartphone comparison To view details, click the buttons.
BlackBerry Curve BlackBerry BlackBerry Curve 8350i Smartphone 9620 Smartphone 9360 Smartphone
V. 1.0 | November 2012 | Research In Motion Ltd. 28 of 39 Introducing the BlackBerry 9620 Smartphone Troubleshooting the BlackBerry 9620 smartphone
Troubleshooting the BlackBerry 9620 smartphone To view details, click the buttons.
Click the following to see how to resolve common troubleshooting issues.
Switching smartphones
Email setup
BlackBerry ID
Direct Connect
V. 1.0 | November 2012 | Research In Motion Ltd. 29 of 39 Introducing the BlackBerry 9620 Smartphone Troubleshooting the BlackBerry 9620 smartphone
The BlackBerry smartphone user does not know how to switch smartphones. To view details, click the buttons.
To switch smartphones, use the BlackBerry Desktop Software or, to switch from a smartphone running BlackBerry 7 or later to another smartphone running BlackBerry 7 or later, use a media card.
To switch BlackBerry smartphones using a media card, a BlackBerry smartphone user must save the data to the media card and then restore it on the new BlackBerry smartphone.
To see how to switch BlackBerry smartphones using a media card, click the icon.
Switching smartphones
Email setup
BlackBerry ID
Direct Connect
V. 1.0 | November 2012 | Research In Motion Ltd. 30 of 39 Introducing the BlackBerry 9620 Smartphone Troubleshooting the BlackBerry 9620 smartphone
The BlackBerry smartphone user does not know how to set up an email account. To view details, click the buttons.
To set up an email account, the BlackBerry smartphone user must complete the following actions:
Set up a BlackBerry Internet Service account.
Set up a BlackBerry email address or associate an existing email address. To see how to set up a BlackBerry email address or associate an existing email address, click the icon.
Switching smartphones
Email setup
BlackBerry ID
Direct Connect
V. 1.0 | November 2012 | Research In Motion Ltd. 31 of 39 Introducing the BlackBerry 9620 Smartphone Troubleshooting the BlackBerry 9620 smartphone
The BlackBerry smartphone user does not know how to set up a BlackBerry ID. To view details, click the buttons.
You will be asked to create a BlackBerry ID account during the setup process on your smartphone. You can use any email address you would like to for your BlackBerry ID. If you have a username and password that you use for email addresses on your smartphone, that username is different than your BlackBerry ID.
To update your BlackBerry ID information, visit https://blackberryid.blackberry.com/bbid/login/
To see how to set up a BlackBerry ID account, click the icon.
To view the job aid, click here.
Switching smartphones
Email setup
BlackBerry ID
Direct Connect
V. 1.0 | November 2012 | Research In Motion Ltd. 32 of 39 Introducing the BlackBerry 9620 Smartphone Troubleshooting the BlackBerry 9620 smartphone
Troubleshooting Direct Connect The BlackBerry smartphone user cannot make or receive Direct Connect calls
Try the following actions: •Make sure that the Direct Connect service is registered on your BlackBerry smartphone. •Make sure that your smartphone is connected to the mobile network. •If you are trying to make a Direct Connect call, make sure that the Direct Connect number is correct. •If you are not able to receive Direct Connect calls from a contact or a Direct Connect number, make sure that the contact or Direct Connect number is Switching smartphones not on your blocked caller list. Email setup The PTT button does not work as expected. Make sure that the PTT button is assigned to the correct application. BlackBerry ID Set the PTT button to open the Contacts application or Call logs, call a Direct Connect number or DC Group, redial the last Direct Connect Direct Connect number or DC Group, or turn off your smartphone.
V. 1.0 | November 2012 | Research In Motion Ltd. 33 of 39 Introducing the BlackBerry 9620 Smartphone Glossary
Glossary
GPS Global Positioning System NFC Near Field Communication SIM Subscriber Identity Module DC Direct Connect PTT Push to Talk
V. 1.0 | November 2012 | Research In Motion Ltd. 34 of 39 Introducing the BlackBerry 9620 Smartphone Resources
Resources
You can view the following resources that are available for the BlackBerry 9620 smartphone.
Job Aids
Support Resources Learn about the support resources that are https://www.blackberry.com/blackberrytraining/ for the BlackBerry available for troubleshooting issues with web/rsc/JobAids/en/711-02640-123_Support_ Solution BlackBerry smartphones. Resources_for_the_BlackBerry_Solution_Job_ Aid_(English).pdf
Using BlackBerry ID Learn about BlackBerry ID and how to use it. https://www.blackberry.com/blackberrytraining/ web/rsc/JobAids/en/711-03709-123_Using_ the_BlackBerry_ID_(English).pdf
V. 1.0 | November 2012 | Research In Motion Ltd. 35 of 39 Introducing the BlackBerry 9620 Smartphone Resources
Resources
You can view the following resources that are available for the BlackBerry 9620 smartphone.
Job Aids
Using Universal Learn about universal search and how to use it. https://www.blackberry.com/ Search blackberrytraining/web/rsc/JobAids/en/711- 03708-123_Using_the_Universal_Search_ Feature.pdf
Supporting Learn about BlackBerry 7 and its new https://www.blackberry.com/ BlackBerry 7 features blackberrytraining/web/rsc/JobAids/en/711- 03701-123_Supporting_BlackBerry_7_JA_ EN.pdf
User Guides
Supported Media Learn about the media types supported on docs.blackberry.com Types on BlackBerry the BlackBerry smartphone. Smartphone
V. 1.0 | November 2012 | Research In Motion Ltd. 36 of 39 Introducing the BlackBerry 9620 Smartphone Resources
Resources
You can view the following resources that are available for the BlackBerry 9620 smartphone.
User Guides
User guides View instructions on how to perform tasks, docs.blackberry.com and learn more about the features of the BlackBerry smartphone.
Websites
BlackBerry Identify and resolve the top BlackBerry www.blackberry.com/troubleshootingtoolkit Troubleshooting smartphone customer troubleshooting Toolkit requests.
BlackBerry Technical Search for information and resolutions to www.blackberry.com/btsc Solution Center BlackBerry smartphone issues.
BlackBerry 101 Watch how-to videos, reference product www.blackberry.com/blackberry101 documentation, and learn tips and tricks.
V. 1.0 | November 2012 | Research In Motion Ltd. 37 of 39 Introducing the BlackBerry 9620 Smartphone Resources
Resources
You can view the following resources that are available for the BlackBerry 9620 smartphone.
Websites
Offical BlackBerry View videos and demos on BlackBerry www.youtube.com/blackberry Channel on YouTube smartphones.
V. 1.0 | November 2012 | Research In Motion Ltd. 38 of 39 Introducing the BlackBerry 9620 Smartphone Resources
Legal statements
© 2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. Direct Connect is a trademark of Nextel Communications Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. YouTube is a trademark of Google Inc. All other trademarks are the property of their respective owners. This documentation is provided “as is” and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by Research In Motion Limited and its affiliated companies, all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction.
V. 1.0 | November 2012 | Research In Motion Ltd. 39 of 39