Regent Road Bedminster Bristol BS3 4AT Tel No: (0117) 966 3149 Fax No: (0117) 953 0699 Website : INTRODUCTION
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Regent Road Bedminster Bristol BS3 4AT Tel No: (0117) 966 3149 Fax No: (0117) 953 0699 Website : www.bedminsterfamilypractice.co.uk INTRODUCTION Just south of the River Avon in central Bristol, there was a doctor’s house and surgery on our original site in Dean Lane since the early 1900s. As much as we loved our building in Dean Lane, we suffered from a serious shortage of space. In November 2005 we moved into our newly-built surgery adjacent to ASDA in Bedminster as part of a multi-use development on the Old Police Station site. The surgery is on the corner of New Charlotte Street and Regent Road. It provides a fantastic building for all our patients and staff which is up to modern standards of design with suitable access and toilet facilities for disabled patients. HOW TO REGISTER WITH THE PRACTICE. The map on the back page shows the area that the practice covers. We are currently accepting new patients. To register with the practice we require proof of identity, i.e. photo identification, and proof of address, e.g. a recent utility bill. (A full list of acceptable documentation can be obtained from the surgery.) We will also require your NHS number, which can be obtained from your previous surgery. If you are an overseas visitor, please contact the surgery for further details. Please call into the surgery with the above documentation to register with our practice. Change of Details Please tell us if you change any of your details so that we can update your records. You can do this online, by completing a form in the surgery or write to us. We would like to have your up to date mobile number so that we can contact you if we need to. We would also like to have your e-mail address; we can inform you of updates to our services and the practice newsletter. THE PARTNERS Dr Gillian Rice MBChB (Birmingham 1980) MRCP MRCGP FP Cert Dr Ian Garbutt BMBS (Nottingham 1985) DRCOG MRCGP FP Cert Dr David Peel MBBS (London 1992) BSc FP Cert DRCOG MRCGP Dr Jane Collyer MBBS (London 1993) DRCOG DFFP MRCGP Dr Nick Wilson MBBS (London 1985) MRCGP DA DCH Dr Chris Dykes MBChB (Manchester 1997) DCH DRCOG MRCGP Cert Med ED DOCTORS EMPLOYED BY THE PRACTICE Dr Ulrike Woltersdorf MBChB, DRCOG, DFSRH, nMRCGP, LFHom (Med), MD Dr Heta Montonen MBChB, BSc, MRCGP, DFRSH Dr Carla Worth MBChB, MRCP, MRCGP Dr Kath Bhatt MBChB, MRCP, MRCGP NURSING TEAM Val Hurdman (Practice Liaison Nurse) The practice nurses and HCA work with our doctors in the surgery. Clare Flay (Practice Nurse) The nurses are able to help with many problems, Liz Everett (Practice Nurse) e.g. dressings, minor illnesses, minor injuries and BFP_Practice_Leaflet_v8_160712 Page 2 of 12 Jayne Simpson (Healthcare Assistant - first aid, ear syringing, cervical smears and blood HCA) pressure. Eileen Stone ( Phlebotomist) Our HCA and phlebotomists deal with a variety of procedures including taking blood samples and Helen Herbert (Phlebotomist) blood pressures. ADMINISTRATION TEAM: Practice Manager Chrystal Mogg Assistant Practice Manager Sue Ashford Receptionists Jackie, Chris, Ann, Pat, Gill, Helen, Lynda, Sally, Anne, Jenny, Kat and Jodie. Practice Secretary Deborah and Sue Administrators Rose, Teresa, and Denise RECEPTIONISTS: All our Receptionists are available to assist you. One of their most difficult tasks is to judge the urgency of requests. Please help them to help you. Anything you tell them will be treated confidentially. If you require more privacy when visiting the surgery, ask the Receptionist who can arrange to speak to you away from the main waiting room. TRAINING: Teaching young doctors and medical students is an important part of our work. They may sometimes sit in on consultations with your agreement. Should you feel uncomfortable about this, please do not hesitate to say so before your consultation with us. SURGERIES Our surgeries run during our normal opening times which are as follows: Monday – Friday, 8.30am – 6.30pm We have an on-call doctor service available during opening hours to deal with urgent medical problems. We also offer some early morning and evening appointments each week and are open on 2 Saturday mornings each month for routine, pre booked appointments only, as follows: Monday evening 18.30 – 19.15 Tuesday evening 18.30 – 19.15 Wednesday evening 18.30 – 19.15 Thursday morning 07.15 – 08.00 Friday morning 07.30 – 08.00 Saturday morning Twice Monthly (usually 1st and 3rd Saturday of the month) Each morning and afternoon there is a minor illness clinic for certain illnesses led by one of our senior nurses (Val and Liz). The Reception team will offer you a telephone appointment (10.15- 11.15 a.m. or 1.00 p.m. – 2.15 p.m.) with Val or Liz, followed by a visit to the surgery later in the morning or afternoon should that be necessary. We are closed on all Sundays and Bank holidays. BFP_Practice_Leaflet_v8_160712 Page 3 of 12 APPOINTMENTS: To access the surgery, you should telephone 0117-966-3149 from 8.30am. You will be offered either a face to face consultation or a telephone appointment for all routine requests for a GP appointment. Medical emergencies are dealt with on the same day by the on call Doctor. If you are unable to attend an appointment, please phone and let us know in advance so that we can offer the appointment to another patient. You can see any of the doctors within the practice. If you wish to speak to or see a specific doctor, please inform the receptionist when booking the appointment so that this may be arranged for you. There may be a longer wait for an appointment in this case. HOME VISITS We ask all patients to come to the surgery to see a doctor unless it is physically impossible for the patient to leave the house at the time of the home visit request. If you are unable to come to the surgery and may need a home visit, please contact us before 10.00am on 0117-966-3149. Please always try to get to the surgery as we can offer more comprehensive care here. OUTSIDE NORMAL SURGERY HOURS In an EMERGENCY, please phone 999 for an ambulance. If you feel you need to see an emergency doctor, telephone 0845 121 0209 and you will be put through to BriSDoc (Bristol South Doctors On Call). This is a co-operative of doctors from GP surgeries in the South of Bristol, including Bedminster Family Practice, who provide an emergency service (telephone advice and, when necessary, face-to-face consultations or home visits) from 6.30pm – 8.00am on weekdays and throughout the whole weekend. BriSDoc is based at the Walk-in Centre, Downton Road, Knowle. Please note that, if you wish to speak to or see a doctor outside normal surgery hours, you must telephone BriSDoc first. Please do not go directly to the Walk-in Centre in Knowle unless your problem is one that you think can be dealt with by a nurse. For general medical advice or if you are unsure how to proceed, please contact the NHS Direct helpline on Tel: 0845 4647. REFERRING HOSPITALS When necessary and appropriate, we refer patients to hospital. The main hospitals to which we refer are: Bristol Royal Infirmary Bristol General Hospital Bristol Children’s Hospital Bristol Dental Hospital St Michael’s Hospital Southmead Hospital Bristol Eye Hospital Frenchay Hospital REPEAT PRESCRIPTIONS If you require a repeat prescription, please submit your request in writing - you can use the following methods to re-order your prescription: use the computer printout attached to your previous prescription; BFP_Practice_Leaflet_v8_160712 Page 4 of 12 deliver your request to the surgery by hand; order online via our website www.bedminsterfamilypractice.co.uk, or; send it by fax or; send it by post. Your repeat prescription will be available for collection after 4.00pm two working days after we receive it. Please order your repeat prescriptions well before you run short of your regular medicines. We do not take requests for repeat prescriptions over the telephone. If you post your repeat prescription request to us enclosing a stamped, self-addressed envelope, we will post the prescription back to you in the timeframe detailed above. The opening hours of our local Pharmacies are as follows: PHARMACY Mon – Fri Sat Sun Lloyds Pharmacy, Regent Road, Open 24 hours Open 24 hours Open 24 hours Bedminster (next to surgery) 0117 9639468 Asda Pharmacy, East St, 7.00am–11.00pm 7.00am–11.00pm 10.00am–4.00pm Bedminster, 0117 9231563 Boots, East Street, Bedminster 9.00am – 5.30pm 8.30am – 5.30pm CLOSED 0117 9663433 The Co-Op Pharmacy, 90 North 9.00am – 6.30pm CLOSED CLOSED Street, Bedminster. 0117 9664802 Closed 1pm-2pm Lloyds Pharmacy, 172 St Johns 8.30am – 6.30pm 9.00am – 1.00pm CLOSED Lane, Bedminster. 0117 966 1230 Lloyds Pharmacy, North Street, 9.00am – 6.00pm 9.00am – 5.30pm CLOSED Bedminster. 0117 966 1170 Pharmacy Plus, 4-6 Cannon St, 9.00am – 6.00pm 9.00am – 1.00pm CLOSED Bedminster 0117 9853388 Kathy James, St Peters Rise, 9.00am – 6.30pm 9.00am 1.00 p.m. CLOSED Bishopsworth 0117 964 3496 Closed 1pm-2pm Sainsbury’s Chemist, 8.00am– 10.00pm 8.00am – 10.00pm 10.00am - 4.00pm Winterstoke Rd 0117 9537273 Boots, St Augustines Parade, 7.30am – 7.00pm 8.30am – 5.30pm CLOSED City Centre 0117 9276311 NB: REMEMBER that your local pharmacy can give you advice about medicines. See the leaflet “Is there someone other than a doctor who could have helped with your problem today?” at the end of this booklet for further information.