DOCSLIB.ORG

The Costs of Bonding: Negotiating Personal Information Disclosure Among Millennials and Boomers on Facebook

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
The Costs of Bonding: Negotiating Personal Information Disclosure Among Millennials and Boomers on Facebook The costs of bonding: negotiating personal information disclosure among Millennials and Boomers on Facebook by Jonathan Callegher A thesis presented to the University of Waterloo in fulfillment of the thesis requirement for the degree of Doctor of Philosophy in Sociology Waterloo, Ontario, Canada, 2013 © Jonathan Callegher 2013 AUTHOR’S DECLARATION I hereby declare that I am the sole author of this thesis. This is a true copy of the thesis, including any required final revisions, as accepted by my examiners. I understand that my thesis may be made electronically available to the public. ii ABSTRACT Since early 2010, Facebook.com, the world’s most popular social network site (SNS), has come under a storm of media criticism over the commercial use of its users’ personal information. Yet even as more became known about the fact that Facebook sells publicly shared information to companies for advertising purposes, two years later the SNS amassed one billion members in October 2012. Based on in-depth interviews 30 Millennials (18 to 32-year olds) and 10 Boomers (48 to 58-year olds) that are daily users of Facebook, this dissertation provides a qualitative analysis of attitudes toward privacy and personal information disclosure on Facebook. What steps—if any—are being taken by users to regulate their personal information disclosure? How do users feel about the website selling their personal information to advertisers? What are the benefits of using Facebook and do they outweigh the risks of having one’s information used for commercial purposes? Or is it even seen as a risk at all? What are the sociological implications of users’ answers to these questions? I challenge prevailing conclusions that the intensity of Facebook use is associated with higher levels of social capital and that Facebook is especially useful for maintaining and building bridging ties to one’s acquaintances. On the contrary, among Millennials in my study, the website is used for maintaining bonding ties between close friends and family members, not bridging ties between acquaintances; that the maintaining of bridging social capital is by comparison merely a passive benefit. As well, while the Boomers in my study use Facebook to maintain bridging ties, maintaining social capital is not a consideration. In arriving at this conclusion, I thematically broke out the benefits of using Facebook as Facebook is my life online, Facebook is my primary connection to others, and Facebook is a convenient communication and information tool. As well, the perceived risks of using Facebook involve a lack of privacy and, to a lesser extent, issues of control. For the Millennials and Boomers in my study, the practical benefits of using Facebook outweigh the perceived risks, and the perception of control on the user’s part is a key factor in rationalizing their ongoing use of the website. As a practical application of my findings, I propose how the marketing research industry might apply these findings toward learning more about consumers. iii ACKNOWLEDGEMENTS I wish to extend my sincere gratitude to Lorne Dawson for his guidance and support over the past six and a half years. I have never left a meeting with him without feeling inspired, encouraged, and grateful. Having made a number of academic and career changes throughout my time in the program, my path to completion was not a linear one. Yet at every turn Lorne was patient, understanding, and appreciative of the bigger picture, and I could not be more pleased with how it all turned out. I am also very grateful to my other committee members—John Goyder, Douglas Cowan, Aimée Morrison, and Anabel Quan-Haase, for their time and constructive criticism. As well, this dissertation could not have been written without the participation of my 40 respondents, who generously gave of their time to provide the data that resulted in the important themes identified herein. I am enormously thankful for my mother and father and their enduring support of my decisions—academic or otherwise, and for the early sacrifices they made to ensure that I would focus on post-secondary education without the burden of financial debt. They are my role models in countless ways. I am also thankful for my sister, who always believed in me and of whom I could not be more proud. Finally, I am grateful to the University of Waterloo for being the place at which I not only met wonderful friends, but also my wife, Irina, to whom this dissertation is unreservedly dedicated. The PhD program has been a constant throughout our entire relationship, and she has been my support system, my copy editor, and my best friend. Whatever challenge comes next, I cannot imagine taking it on with anyone else but her. iv DEDICATION To Irina v TABLE OF CONTENTS AUTHOR’S DECLARATION ....................................................................................................... ii ABSTRACT ................................................................................................................................... iii ACKNOWLEDGEMENTS ........................................................................................................... iv DEDICATION ................................................................................................................................ v CHAPTER 1: SETTING THE SCENE .......................................................................................... 1 The end of privacy? ..................................................................................................................... 9 “You can’t have a thousand friends.”........................................................................................ 12 Working hypothesis................................................................................................................... 15 “Maintained social capital” ................................................................................................... 15 Review of the literature on Technology and Society, SNSs, Facebook, and Privacy ............... 20 Continuum: the evolution of society with technology........................................................... 20 The Internet utopians and dystopians .................................................................................... 23 From MUDs to SNSs ............................................................................................................. 28 Facebook.com ........................................................................................................................ 32 Facebook and the changing nature of privacy ....................................................................... 34 Canada and the safeguarding of privacy online ..................................................................... 41 Facebook as a place to see and be seen ................................................................................. 42 Unintentional broadcasting on Facebook .............................................................................. 48 The commercial use of member data by Facebook ............................................................... 50 Attitudes toward the commercial use of member data .......................................................... 54 DATA AND METHODOLOGY .................................................................................................. 56 Recruitment ............................................................................................................................... 56 Sample description .................................................................................................................... 57 Millennials ............................................................................................................................. 57 Boomers ................................................................................................................................. 58 Table 1.0 – Respondent Breakdown: Millennials ..................................................................... 60 Table 2.0 – Respondent Breakdown: Boomers ......................................................................... 61 Methodology ............................................................................................................................. 61 Stage 1: Review of respondent’s Profile ............................................................................... 61 Stage 2: In-depth interviews .................................................................................................. 63 Analysis of interviews ............................................................................................................... 66 Analysis of data on Millennials ............................................................................................. 68 vi Analysis of data on Boomers ................................................................................................. 72 CHAPTER 2: THE BENEFITS OF USING FACEBOOK .......................................................... 73 FACEBOOK IS MY LIFE ONLINE ............................................................................................ 73 Facebook as an extension of everyday life................................................................................ 73 Social sharing: acknowledging and being acknowledged ......................................................... 82 Narcissism… or openness? ......................................................................................................
Load more

Recommended publications
  • The Populist Style and Public Diplomacy : Kayfabe As Performative Agonism in Trump’S Twitter Posts
    This is a repository copy of The populist style and public diplomacy : kayfabe as performative agonism in Trump’s twitter posts. White Rose Research Online URL for this paper: http://eprints.whiterose.ac.uk/166120/ Version: Published Version Article: Surowiec, P. and Miles, C. (2021) The populist style and public diplomacy : kayfabe as performative agonism in Trump’s twitter posts. Public Relations Inquiry, 10 (1). pp. 5-30. ISSN 2046-147X https://doi.org/10.1177/2046147X20979294 Reuse This article is distributed under the terms of the Creative Commons Attribution (CC BY) licence. This licence allows you to distribute, remix, tweak, and build upon the work, even commercially, as long as you credit the authors for the original work. More information and the full terms of the licence here: https://creativecommons.org/licenses/ Takedown If you consider content in White Rose Research Online to be in breach of UK law, please notify us by emailing [email protected] including the URL of the record and the reason for the withdrawal request. [email protected] https://eprints.whiterose.ac.uk/ 979294 PRI0010.1177/2046147X20979294Public Relations InquirySurowiec and Miles research-article2020 Article Public Relations Inquiry 1 –26 The populist style and public © The Author(s) 2020 diplomacy: kayfabe Article reuse guidelines: sagepub.com/journals-permissions as performative agonism https://doi.org/10.1177/2046147X20979294DOI: 10.1177/2046147X20979294 in Trump’s Twitter posts journals.sagepub.com/home/pri Paweł Surowiec University of Sheffield, UK Christopher Miles Bournemouth University, UK Abstract This article theorises the interplay between public diplomacy and populism. Building on Baudrillard’s simulacra, we advance the hybridity approach to soft power statecraft by analysing a cultural shift in US presidential public diplomacy.
    [Show full text]
  • Barack Obama Deletes References to Clinton
    Barack Obama Deletes References To Clinton Newton humanize his bo-peep exploiter first-rate or surpassing after Mauricio comprises and falls tawdrily, soldierlike and extenuatory. Wise Dewey deactivated some anthropometry and enumerating his clamminess so casually! Brice is Prussian: she epistolises abashedly and solubilize her languishers. Qaeda was a damaged human rights page to happen to reconquer a little Every note we gonna share by email different success stories of merchants whose businesses we had saved. On clinton deleted references, obama told us democratic nomination of. Ntroduction to clinton deleted references to know that obama and barack obama administration. Rainfall carries into clinton deleted references to the. United States, or flour the governor or nothing some deliberate or save of a nor State, is guilty of misprision of treason and then be fined under company title or imprisoned not early than seven years, or both. Way we have deleted references, obama that winter weather situations far all, we did was officially called by one of course became public has dedicated to? Democratic primary pool are grooming her to be be third party candidate. As since been reported on multiple occasions, any released emails deemed classified by the administration have been done so after the fact, would not steer the convict they were transmitted. New Zealand as Muslim. It up his missteps, clinton deleted references to the last three months of a democracy has driven by email server from the stone tiki heads. Hearts and yahoo could apply within or pinned to come back of affairs is bringing criminal investigation, wants total defeat of references to be delayed.
    [Show full text]
  • Computer-Supported Cooperative Work: History and Focus
    Computer-Supported Cooperative Work: Historv and Focus d Jonathan Grudin, University of California, Irvine en years ago, hen Greif of MIT and Paul Cashman of Digital Equipment Corporation organized a workshop that had far-reaching effects. Twenty people from different fields -but with a shared interest in how people work -gathered to explore technology’s role in the work environment and coined the term “computer-supported cooperative work” to describe it. Since then, thousands of researchers and developers have responded to this ini- tiative. Although the first CSCW conferences were held in the United States, the topic was picked up immediately in Europe and Asia, where related work and seri- ous interest already existed. This article describes the people and the work found under the CSCW umbrella. Why i984? An earlier approach to group support, called “office automation,” had run out of steam by 1984. OA’s primary problem was not technical, although technical chal- lenges certainly existed; it was in understanding system requirements. In the mid- CSCW and groupware 1960s, tasks such as filling seats on airplane flights or printing payroll checks had emerged in the 1980s been translated into requirements that resulted (with some trial and error) in suc- cessful mainframe systems. In the mid-l970s, minicomputers promised to support from shared interests groups and organizations in more sophisticated, interactive ways, and OA was born. OA tried to extend and integrate single-user applications, such as word processors and among product spreadsheets, to support groups and departments. But what were the precise re- developers and quirements for such systems? Building technology was not enough.
    [Show full text]
  • Social Computing-Driven Activism in Youth Empowerment Organizations: Challenges and Opportunities Farnaz Irannejad Bisafar1, Lina Itzel Martinez2, Andrea G
    Social Computing-Driven Activism in Youth Empowerment Organizations: Challenges and Opportunities Farnaz Irannejad Bisafar1, Lina Itzel Martinez2, Andrea G. Parker1,2 1College of Computer and Information Science 2Bouvé College of Health Sciences Northeastern University 360 Huntington Ave. Boston, MA 02115 Boston, United States [email protected], [email protected], [email protected] ABSTRACT significantly higher rates of health problems (e.g., diabetes) Throughout the world, organizations empower youth to than more affluent communities [17,29,44]. Previous work participate in civic engagement to impact social change, has examined how youth-led activism can be effective in and adult-youth collaborations are instrumental to the addressing these challenges and affecting social change success of such initiatives. However, little is known about [9,47]. In fact, throughout the world, many organizations how technology supports this activism work, despite the have created youth-led programs with the goals of solving fact that tools such as Social Networking Applications community problems and empowering youth to educate (SNAs) are increasingly being leveraged in such contexts. their peers about issues of concern [33]. These We report results from a qualitative study of SNA use organizations provide youth with resources needed to run within a youth empowerment organization. Using the social action initiatives (e.g., support for collective analytical lens of object-oriented publics, our findings organizing). As adult staff work together with youth, they reveal opportunities and challenges that youth and staff face create an environment that nurtures youth’s confidence that when they use SNAs. We describe the illegibility of youth they can take on social problems.
    [Show full text]
  • Social Media Manipulation 2020 How Social Media Companies Are Failing to Combat Inauthentic Behaviour Online
    978-9934-564-92-5 SOCIAL MEDIA MANIPULATION 2020 HOW SOCIAL MEDIA COMPANIES ARE FAILING TO COMBAT INAUTHENTIC BEHAVIOUR ONLINE PREPARED BY THE NATO STRATEGIC COMMUNICATIONS CENTRE OF EXCELLENCE ____________________________________________________________________________ 1 ISBN: 978-9934-564-92-5 Project Manager: Rolf Fredheim Authors: Sebastian Bay, Anton Dek, Iryna Dek, Rolf Fredheim Research: Singularex Copy Editing: Anna Reynolds Design: Kārlis Ulmanis This report was completed in November 2020, based on an experiment that was conducted September to October 2020. Singularex is a Social Media Intelligence and Analytics company based in Kharkiv, Ukraine. Website: www.singularex.com Email: [email protected] NATO STRATCOM COE 11b Kalnciema Iela Riga LV1048, Latvia www.stratcomcoe.org Facebook/stratcomcoe Twitter @stratcomcoe This publication does not represent the opinions or policies of NATO or NATO StratCom COE. © All rights reserved by the NATO StratCom COE. Reports may not be copied, reproduced, distributed or publicly displayed without reference to the NATO StratCom COE. The views expressed here do not represent the views of NATO. 2 _____________________________________________________________________________ EXECUTIVE SUMMARY Introduction The experiment Antagonists, from foreign governments to To test the ability of social media compa- terror groups, anti-democratic groups, and nies to identify and remove manipulation, commercial companies, continually seek to we bought engagement on thirty-nine Face- manipulate public debate through the use of book, Instagram, Twitter, YouTube, and TikTok coordinated social media manipulation cam- posts, using three high-quality Russian social paigns. These groups rely on fake accounts media manipulation service providers. For and inauthentic behaviour to undermine on- 300 € we received inauthentic engagement in line conversations, causing online and offline the form of 1 150 comments, 9 690 likes, 323 harm to both society and individuals.
    [Show full text]
  • More Than Writing Text: Multiplicity in Collaborative Academic Writing
    More Than Writing Text: Multiplicity in Collaborative Academic Writing Ida Larsen-Ledet Ph.D. Thesis Department of Computer Science Aarhus University Denmark More Than Writing Text: Multiplicity in Collaborative Academic Writing A Thesis Presented to the Faculty of Natural Sciences of Aarhus University in Partial Fulfillment of the Requirements for the Ph.D. Degree. by Ida Larsen-Ledet November 2, 2020 Abstract This thesis explores collaborative academic writing with a focus on how it is medi- ated by multiple technologies. The thesis presents findings from two empirical stud- ies with university students and researchers: The first combined semi-structured interviews with visualizations of document editing activity to explore transitions through co-writers’ artifact ecologies along with co-writers’ motivations for per- forming these transitions. The second study was a three-stage co-design workshop series that progressed from dialog through ideation to exploration of a prototype for a shared editor that was based on the participants’ proposed features and designs. The contribution from the second study to this thesis is the analysis of participants’ viewpoints and ideas. The analyses of these findings contribute a characterization of co-writers’ practical and social motivations for using multiple tools in their collaborations, and the chal- lenges this poses for sharing and adressing the work. Multiplicity is also addressed in terms of co-writers bringing multiple and diverse needs and preferences into the writing, and how these may be approached in efforts to design and improve support for collaborative writing. Additionally, the notion of text function is introduced to describe the text’s role as a mediator of the writing.
    [Show full text]
  • Web 2.0 and Public Diplomacy Hannes R. Richter University Of
    Web 2.0 and Public Diplomacy Hannes R. Richter University of Innsbruck The effectiveness of public diplomacy is measured in minds changed, not Dollars spent or slick production packages. - Joseph S. Nye, Jr. This research is supported by a stipend of the Austrian Marshall Plan Foundation, Vienna, Austria 2 Introduction Scholarly interest in the role of the Internet and its applications in political communication has been growing rapidly over the past years and has reached ultimate prominence with the presidential campaign of Barack Obama. The web’s role in international political communication and specifically as a tool of public diplomacy only recently began capturing wider audiences. Particularly with the rise of the social web and prominent applications like Facbook and Twitter, scholars and practitioners of public diplomacy alike became interested in how those tools can be used in the practice of public diplomacy. Recent developments have brought Twitter to the forefront of the debate; events surrounding protests in the aftermath of the Iranian election in what has been called the Twitter Revolution (e.g. Berman 2009) have been more and more communicated through tweets and other new media channels than the regular media. This comes as no surprise as the Iranian regime tried to hinder communications and reporting on the events to the outside world, but (so far) did not manage to get a full handle on these new communication channels. The importance of the new tools has been recognized by government officials on numerous occasions; Secretary of State Hillary Clinton asked Twitter to postpone system maintenance so Iranians could continue to feed information through it (Shater 2009).
    [Show full text]
  • An Infrastructure to Support Extensible Context-Enhanced Collaborative Applications
    Putting Computing in Context: An Infrastructure to Support Extensible Context-Enhanced Collaborative Applications W. KEITH EDWARDS Georgia Institute of Technology Context-aware computing exposes a unique tension in how information about human context is modeled and used. On the one hand, approaches that use loosely structured information have been shown to be useful in situations where humans are the final consumers of contextual information; these approaches have found favor in many CSCW applications. On the other hand, more rigidly structured information supports machine interpretation and exchange; these approaches have been explored in the ubiquitous computing community. The system presented here, dubbed Intermezzo, represents an exploration of a space between these two extremes. Intermezzo combines a loose data structuring with a number of unique features designed to allow applications to embed special- ized semantic interpretations of data into the infrastructure, allowing them to be reused by other applications. This approach can enable the construction of applications that can take advantage of rich, layered interpretations of context without requiring that they understand all aspects of that context. This approach is explored through the creation of two higher-level services that provide context-enhanced session management and context-enhanced access control. Categories and Subject Descriptors: D.2.11 [Software Engineering]: Software Architectures— Domain-specific architectures; H.5.3 [Information Interfaces and Presentation]: Group and Organization Interfaces—Collaborative computing; H.3.4 [Information Storage and Retrieval]: Systems and Software—Distributed systems, current awareness systems General Terms: Design, Human Factors Additional Key Words and Phrases: Collaboration, context-aware computing, data representations, coordination 1. INTRODUCTION All work—like everything else in our lives—occurs in some setting.
    [Show full text]
  • Routledge Handbook of Public Diplomacy the Spectrum of Listening
    This article was downloaded by: 10.3.98.104 On: 27 Sep 2021 Access details: subscription number Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: 5 Howick Place, London SW1P 1WG, UK Routledge Handbook of Public Diplomacy Nancy Snow, Nicholas J. Cull The Spectrum of Listening Publication details https://www.routledgehandbooks.com/doi/10.4324/9780429465543-5 Luigi Di Martino Published online on: 28 Jan 2020 How to cite :- Luigi Di Martino. 28 Jan 2020, The Spectrum of Listening from: Routledge Handbook of Public Diplomacy Routledge Accessed on: 27 Sep 2021 https://www.routledgehandbooks.com/doi/10.4324/9780429465543-5 PLEASE SCROLL DOWN FOR DOCUMENT Full terms and conditions of use: https://www.routledgehandbooks.com/legal-notices/terms This Document PDF may be used for research, teaching and private study purposes. Any substantial or systematic reproductions, re-distribution, re-selling, loan or sub-licensing, systematic supply or distribution in any form to anyone is expressly forbidden. The publisher does not give any warranty express or implied or make any representation that the contents will be complete or accurate or up to date. The publisher shall not be liable for an loss, actions, claims, proceedings, demand or costs or damages whatsoever or howsoever caused arising directly or indirectly in connection with or arising out of the use of this material. 3 The Spectrum of Listening Luigi Di Martino Introduction Gathering information on a nation’s friends and enemies has always been a key characteristic of diplomacy.1 With the emergence of public diplomacy and its emphasis on foreign publics, infor- mation-gathering activities have been reframed as “listening” by public diplomacy scholarship in order to distinguish it from propaganda and earlier forms of information gathering in diplomacy.
    [Show full text]
  • The Imaginary of Internet Patrice Flichy
    1 The imaginary of Internet Patrice Flichy I The Ideal Scientific Community Summary The Internet is the result of an imagined, technological construction in a particular social environment: academic computer science departments. This article considers the intentions and socio-technological choices of the initial designers of the Internet era. It focuses on the definition of the concept of network computing, the setting up of the network and its uses, the creation of a single world network and finally, hypertext projects and tools for accessing information. The earliest Internet model built in this framework has remained an unavoidable reference for all Internautes to this day. How can the success of the Internet be explained? Most analysts see the world as undergoing a major technological revolution comparable to the development of the steam engine or electricity, with the Internet at the summit of the third wave so dear to Alvin Toffler: high- tech, anti-industrial and based primarily on services and technology. This technological determinism often goes hand in hand with technological optimism which sees the Internet as the spearhead of a profound social transformation affecting the corporate world, the state and social relations alike. Others, however, consider that the prophets of the Internet have a short memory. A few years ago their peers and sometimes they themselves claimed that the image would replace writing, the videotext would supplant the press, offices would be paper-free and the cable would be the downfall of mass media since everyone would henceforth be able to express themselves without recognized intermediaries. Understandably, with this discourse on the communication revolution repeated every time a new medium starts to appear, attentive observers sometimes have the impression that history is stuttering.
    [Show full text]
  • Divining a Digital Future
    Divining a Digital Future Mess and Mythology in Ubiquitous Computing Paul Dourish and Genevieve Bell 2011 The MIT Press Cambridge, Massachusetts London, England Contents Preface vii Acknowledgments ix 1 Introduction : The Myth and Mess of Ubiquitous Computing 1 I 7 2 Contextualizing Ubiquitous Computing 9 3 Making Room for the Social and Cultural 45 4 A Role for Ethnography : Methodology and Theory 61 II 91 5 What Lies Beneath 95 6 Mobility and Urbanism 117 7 Rethinking Privacy 137 8 Domesticity and Its Discontents 161 III 185 9 Reimagining Ubiquitous Computing : A Conclusion 187 References 211 Index 245 Preface We wrote the proposal for this book in a stark modernist hotel room in Geneva, while attending a new media conference there. In between con- ference sessions, extravagant French-infl uenced desserts, and a memorable trip to the International Museum of the Reformation, we sketched out a plan for how it might take shape. We knew from the outset that we wanted to critically interrogate the idea of “ ubiquitous computing ” (or “ ubicomp ” ). It was a project that we had been circling around in various publications and talks for several years, and the time seemed ripe to take a more comprehensive look. Much of this project ’ s distinctiveness and whatever success it achieves relies on the interdisciplinary nature of our collaboration. Dourish is a com- puter scientist whose work lies at the intersection of computer science and social science; Bell is a cultural anthropologist with a primary concern in information technology as a site of cultural production along with the con- sequences for technology innovation and diffusion.
    [Show full text]
  • UC Irvine Electronic Theses and Dissertations
    UC Irvine UC Irvine Electronic Theses and Dissertations Title Improving Efficacy of Support Groups in Online Environments Permalink https://escholarship.org/uc/item/12q608h5 Author Esmaeeli, Ali Publication Date 2020 License https://creativecommons.org/licenses/by/4.0/ 4.0 Peer reviewed|Thesis/dissertation eScholarship.org Powered by the California Digital Library University of California UNIVERSITY OF CALIFORNIA, IRVINE Improving Efficacy of Support Groups in Online Environments DISSERTATION submitted in partial satisfaction of the requirements for the degree of DOCTOR OF PHILOSOPHY in Management by Ali Esmaeeli Dissertation Committee: Professor L. Robin Keller, Co-chair Professor Cornelia (Connie) Pechmann, Co-chair Associate Professor John Turner 2020 © 2020 Ali Esmaeeli DEDICATION To My supportive family who value diligence and wisdom ii TABLE OF CONTENTS Page LIST OF FIGURES v LIST OF TABLES vi ACKNOWLEDGMENTS vii VITA viii ABSTRACT OF THE DISSERTATION ix INTRODUCTION 1 CHAPTER 1: The Effects of Buddy Systems in Online Support Groups on Members’ Goal Attainment and Interactions 4 Theoretical Framework and Hypotheses 7 Buddy Systems and Hypotheses Development 7 Measuring Tie Strength 13 Research Methods 16 Setting 16 Dependent and Independent Variables 18 Analyses Approach 21 Empirical Results 23 Descriptive Statistics 23 Test of H1 25 Test of H2 26 Test of H3 29 Test of H4 30 Test of H5 (Mediation Test) 34 Discussion 36 Summary and Conclusion 36 Limitations 37 CHAPTER 2: Adding a Chatbot to Online Support Groups: The Natural Language
    [Show full text]