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Routledge Handbook of Public Diplomacy

Nancy Snow, Nicholas J. Cull

The Spectrum of Listening

Publication details https://www.routledgehandbooks.com/doi/10.4324/9780429465543-5 Luigi Di Martino Published online on: 28 Jan 2020

How to cite :- Luigi Di Martino. 28 Jan 2020, The Spectrum of Listening from: Routledge Handbook of Public Diplomacy Routledge Accessed on: 27 Sep 2021 https://www.routledgehandbooks.com/doi/10.4324/9780429465543-5

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succinctly The it skills. and technologies, policies, Thi ture, activities approaches. listening listening enabling own goals, their communication of su aware spectrum imp the more develop, Indeed, ing diplomats. to training order for tool in a employed be can framework developed. and implemented be can listening n,faig n airtn tia,e ethical, calibrating and framing, ing, e urpiiu om flseigse ob rwn,pbi diplomacy public growing, be to provide which seem in can epoch diplomacy listening an public in of of time, practice same evaluation governmental the forms the a At for framework. surreptitious reactive, method into than new a taken rather proactive, be as in and advancement to listening renewed digital an need a on current than evolutions rather focus the technological events the from and current geopolitical arising account, to While challenges reaction practices. pressing a diplomacy be these public would with believe, deal I that This, environment. strategies towards identi move personally a acquire purposes. illegitimately electoral and and political policies for Facebook used breach then information, to able was Analytica, Martino Di Luigi 28 Notes 4EiaA Yepsen, A. Erika 14 Dwyer, Timothy and Spry Damien 13 Cli 12 Dobson, Andrew 11 Habermas, Jürgen 10 ae Pamment, James 2 Herman, Michael See 1 ihlsJ Cull, J. Nicholas 6 Bröckerho Aurélie and Fisher Ali 5 Martino, Di Luigi in Gregory, listening Bruce of spectrum 4 the discussed also have I 3 ua Bickford, Susan 9 Macnamara, Jim 8 Waks, J. Leonard 7 ncnlso,tesetu flseigcnhl a help can listening of spectrum the conclusion, In h urn otx a isaeteipeetto fielfrso itnn n precipitate and listening of forms ideal of implementation the dissuade may context current The NwYr:PtrLn,21) 363 2015), Lang, Peter York: Engagement (New and Communication Diplomacy: Public ulcDpoay 02,10. 2012), Diplomacy, Public Diplomacy Public of Diplomacy of Journal Media, Social on Listening n Data-Driven, and 10. 2014), Press, versity 1984). Educational, Heinemann (London: 145. 1996), Press, versity 71. 2016), Lang, 2019). Press, E medias-many-opportunities-stay-informed-and-data-driven. ff rsi Venezuela, in orts ff r Geertz, ord h isnneo eorc:Lseig Con Listening, Democracy: of Dissonance The “ h nepeaino utrs eetdEssays Selected Cultures: of Interpretation The raiainlLseig h isn seta nPbi Communication Public in Essential Missing The Listening: Organizational “ “ ulcDpoay onain o lblEggmn nteDgtlAge Digital the in Engagement Global for Foundations Diplomacy: Public mrcnPbi ilmc:Edrn hrceitc,EuieTransformation, Elusive Characteristics, Enduring Diplomacy: Public American ” w ye fItresnlListening, Interpersonal of Types Two itnn o eorc:Rcgiin ersnain Reconciliation Representation, Recognition, Democracy: for Listening otxulzdItrrtto fP Evaluation, PD of Interpretation Contextualized A “ Lno:Cutron,20) 23 2008), Counterpoint, (London: h hoyo omnctv cin o.1 esnadteRtoaiaino Society of Rationalization the and Reason 1, Vol. Action. Communicative of Theory The ,n.3(01:335. (2011): 3 no. 6, rciigScesu wte ulcDpoay oe n aeSuyo US of Study Case and Model A Diplomacy: Public Twitter Successful Practicing USCCenteronPublicDiplomacy ” — “ in ilmc n Intelligence, and Diplomacy o P esetvso ulcDiplomacy Public on Perspectives CPD ff ff ” rn itnn approach listening erent r pc hr h quality the where space a ers lc rnigadPbi Diplomacy Public and Branding Place ff , ff – pin o In for Options “ cie n meaningful and ective, 378. itnU:DgtlMedia Digital Up: Listen d u .Gln ugu ag n ensF Kinsey F. Dennis and Yang, Sung-un Golan, J. Guy ed. , mcnb sdadepne o riigdpoasas diplomats training for expanded and used be can um ob noprtdit raiainlrsucs cul- resources, organizational into incorporated be to fl ec:Goa apin fPruso nteNwWorlds New the in Persuasion of Campaigns Global uence: ” prspattoesaddcso aesi becom- in makers decision and practitioners pports flseigi ogiepattoesi conceiv- in practitioners guide to is listening of m s h pcrmo itnn a lohl public help also can listening of spectrum The es. www.uscpublicdiplomacy.org/blog/listen-digital- , te sa nerlpr ftercommunicational their of part integral an as ities – ilmc Statecraft & Diplomacy 4 mhssadded. emphasis 24, heetobodgas npatcltrs this terms, practical In goals. broad two chieve sahee yainn itnn ihstrategic with listening aligning by achieved is s nlgclavneet.Ide,tespectrum the Indeed, advancements. hnological eet n vlaelseigpatcs n as and practices, listening evaluate and lement, ” ecesCleeRecord College Teachers fl — NwYr:BscBos 1973). Books, Basic York: (New c,adCitizenship and ict, o.6(o nee,C:UCCne on Center USC CA: Angeles, (Los 6 vol. , itnn activities. listening ahrta h reach the than rather 21) 1 (2019): ’ ayOpruiist tyInformed Stay to Opportunities Many s “ ” ocpulsn ulcDiplomacy Public Conceptualising in – 12. nentoa ulcRltosand Relations Public International ,n.2 19) 1 (1998): 2, no. 9, NwYr:CrelUni- Cornell York: (New 1,n.1 21) 2749. (2010): 11 no. 112, Ofr:Ofr Uni- Oxford (Oxford: — Cmrde Polity (Cambridge: NwYr:Peter York: (New fgovernmental of — neddas intended – 22. ” fi Hague able Downloaded By: 10.3.98.104 At: 22:01 27 Sep 2021; For: 9780429465543, chapter3, 10.4324/9780429465543-5 3UCCne nPbi Diplomacy, Public on Center USC 33 5MuenTyo n ihe .Kent. L. Michael and Taylor Maureen 35 Dobson, 34 6Dme Spry, Damien 16 Park, Woo Han and Chung, Dahoon Park, Sejung 15 8UCCne nPbi Diplomacy. Public on Center USC 38 Macnamara, 37 Macnamara, Jim See 36 Bean, Hamilton and Comor Edward 32 Cull, 31 Geertz, 30 7Kt Crawford, Kate 17 6BraaRsnJcbo,KtaiaE öe n oa Kurbalija, Jovan and Höne, E. Katharina Jacobson, Rosen Barbara 26 Maness, C. Ryan and Valeriano Brandon See 24 Singh, J.P. 22 Crawford, 20 Manor, Ilan 19 Ibid. 18 1Teeitneo hspatc a lobe con been also has practice this of existence The 21 7AdesSandre, Andreas 27 Manovich, Lev 25 Coddington, Andrew See 23 8Hmlo enadEwr Comor, Brown, Katherine Edward 29 and Bean Hamilton 28 what-pd. Consensus, a fPbi eain Research Relations Public of nal ayUigNtokAayi n oi oeig oprn ot oe n Japan, and Korea South Comparing Modeling: Topic and Management & Analysis Processing Network Using macy elh eorc,Sca qiy n uiesSustainability Business and www.uts.edu.au/sites/default/ Equity, 2015), Social Democracy, Healthy Power Soft oai Missions, lomatic Studies h i aaEra Data Big the Humanities 181 2017). 2015), Square, Routledge, York: New and (Abingdon services. Holmes consular Marcus readjust to used be might that back Policy Foreign and Diplomacy in Perspectives Research Little & System national expatriates lurking example, Assessment, ulcDiplomacy Public 3 o 20) 525 (2009): 4 no. 23, fi h nepeaino Cultures of Interpretation The l,21) 261. 2015), eld, itnn o Democracy for Listening d ate .Gl,(inaoi,M:Uiest fMneoaPes 02:460 2012): Press, Minnesota of University MN: (Minneapolis, Gold, K. Matthew ed. , Prln,O:UCCne nPbi ilmc,21) 121. 2017), Diplomacy, Public on Center USC OR: (Portland, “ ” ” “ olwn You, Following h oe fDiplomacy, of Power The raiainlListening Organizational nentoa omncto Gazette Communication International l Azimuth All “ “ r eTeeYt aeMA elzdtePtnilo iia Diplomacy? Digital of Potential the Realized MFAs Have Yet: There We Are NwYr:Ofr nvriyPes 2015). Press, University Oxford York: (New aeokDpoay aaDie,Ue-oue praht aeokUeb Dip- by Use Facebook to Approach User-Focused Data-Driven, A Diplomacy: Facebook “ Gnv:Dpoonain 08,5. 2018), DiploFoundation, (Geneva: “ iia ilmc:Cnestoso noaini oeg Policy Foreign in Innovation on Conversations Diplomacy: Digital rnig h rmssadteCalne fBgSca Data, Social Big of Challenges the and Promises The Trending: ” olwn o:Dsilnso itnn nSca Media, Social in Listening of Disciplines You: Following “ ei nentoa Australia International Media hlegsi esrn ulcDiplomacy, Public Measuring in Challenges raigan Creating 38. , 6 o 21) 1480. (2019): 4 no. 56, ,n.1(08:5 (2018): 1 no. 7, ’ ” asGvrmn uvilne pigo Citizens on Spying Surveillance: Government Mass – aeokgop a o can groups Facebook 6 o 21) 384 (2014): 5 no. 26, 535. 528. 83. , “ rhtcueo Listening of Architecture . 246. , “ fi De “ les/fass-organizational-listening-report.pdf. America ” “ fi ilgcEggmn:Caiyn onainlConcepts, Foundational Clarifying Engagement: Dialogic in “ igPbi Diplomacy, Public ning aaDie ulcDpoay rtcladRe and Critical A Diplomacy: Public Data-Driven – iia ilmc:Ter n Practice and Theory Diplomacy: Digital 20. ye a essCbrRaiis ye Con Cyber Realities: Cyber Versus War Cyber 6,n.1(08:62 (2018): 1 no. 168, ’ s 4 o ,(02:208. (2012): 3, no. 74, ‘ ,n.2(06:1 (2016): 2 no. 1, fi Engagement – mdb nomlcnestoswt ilmt.For diplomats. with conversations informal by rmed “ 398. ff nltclFaeokfrEautn iia Diplo- Digital Evaluating for Framework Analytical risgt notereprecs ed,adfeed- and needs, experiences, their into insights er ” nOrganizations in Sde:Uiest fTcnlg Sydney, Technology of University (Sydney: , ’ euin rtqigaPbi Diplomacy Public a Critiquing Delusion: ” ” in – aaDpoay paigDpoayto Diplomacy Updating Diplomacy: Data https://uscpublicdiplomacy.org/page/ – – 198. 110. 80. otPwr3:AGoa akn of Ranking Global A 30: Power Soft : h ai fEggmn,Trust, Engagement, of Basis The ” h pcrmo Listening of Spectrum The Mrln,M:Rowman MD: (Maryland, ora fMda&Culture & Media of Journal ” NwYr:Cavendish York: (New d onluBoaand Bjola Corneliu ed. , in eae nteDigital the in Debates fl c nteInter- the in ict ” – 475. Information ” fl ” exive Jour- Brill 29