NSW Political Landscape:P10-15 Coalition’s ClubsMemorandum Changes ➣ Understanding A Better KEVIN GREENE NSW Gaming&RacingMinister P16&17 Dromana RSL Club throw lifeline to Julia’s Bulldogs www.cmaa.asn.au ➣ Brochure: P21-24 Hospitality Expo Conference & CMAA 2011 ➣ P26&27 IT Summit CMDA’s 2010 Log ontothe NSW CoalitionLeader BARRY O’FARRELL

November 2010 Vol 95, No 220

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CLUB MANAGERS’ ASSOCIATION AUSTRALIA Publisher CMAA OFFICE BEARERS Editor: Peter Sharp Phone: (02) 9746 4199 CMAA FEDERAL EXECUTIVE ADMINISTRATION Mobile: 0421 776 637 President Email: [email protected] WILLIAM CLEGG, ACCM Randwick Labor Club Contributors: Bill Clegg ACCM Henri Lach, Katie Cincotta. Federal President Federal Secretary ALLAN PETER, ACCM Advertising Manager: Judy Rayner Federal Vice President Advertising Bookings: DAVID O’NEIL, ACCM (02) 9332 2363 & 9360 6177 Castle Hill RSL Club Fax (02) 9361 5142 Executive Member [email protected] DEBORAH FEENING, ACCM Executive Officer Terry Condon, CCM Printing and Design: Executive Member Daily Press Group MICHAEL O'SULLIVAN, ACCM Phone: (02) 9558 8419 Milton Ulladulla Bowling Club Correspondence: The Editor, c/- FEDERAL COUNCILLORS Club Managers’ Association Australia Allan Peter ACCM Level 2, 1 Showground Road Federal Secretary Division A – City/Eastern Suburbs Sydney Olympic Park NSW 2127 Zone and Manly/Northern Suburbs Zone Locked Bag 4317 Mario Machado, ACCM Sydney Olympic Park NSW 2127 Chief Executive Officer Assistant Executive Officer Phone (02) 9746 4199 Hornsby RSL Club Fax (02) 9746 5199 Ralph Kober, B.Ed. Division B - St George/Cronulla Senior Industrial Relations Advocate Please address all business Sutherland Zone and Inner West Peter Cooper correspondence to the Zone Federal Secretary Ian Todd, ACCM Career Development Administrator The Club Managers’ Association Australia General Manager Narell Harrison is registered as an industrial organisation Kingsgrove RSL Club Training Course Administrators of employees in the terms of the Federal Division C – Nepean Zone Brad Jones, CCM Workplace Relations Act, 1996, and The Estelle McDonald-Birch Club Managers’ Association is a registered Michael Wiezel Trade Union in the terms of the New David O’Neil ACCM Secretary Manager Accounts Officer South Wales Industrial Relations Act 1996. Federal Vice President St Marys RSL Club Priscilla San Luis The CMAA is affiliated with the Australian Administration Officer Council of Trade Unions (ACTU) and the Division D – Hunter Zone, Central Evonne Bosnich CMA is affiliated to the NSW State Branch Coast Zone and Great Lakes Zone Stephen Byfield, ACCM of the ACTU, The Labor Council of NSW. Receptionist Chief Executive Officer Carol Quirke Registered Office Diggers @ The Entrance Level 2, 1 Showground Road Administration Assistant Division E – Far North Coast Zone, Tegan Cain Sydney Olympic Park NSW 2127 North West State Zone, Mid State Phone (02) 9746 4199 Zone and Mid North Coast Zone Life Members Fax (02) 9746 5199 Phillip Mallon, ACCM Harry Walker (decd.) Locked Bag 4317 General Manager Norm Robinson (decd.) Sydney Olympic Park NSW 2127 Cabarita Beach Sports Club Arthur Justice (decd.) Email - [email protected] Len Ewart (decd.) Division F – Illawarra Shoalhaven Lou O’Neill (decd.) Office Hours Deborah Feening ACCM Zone and Far South Coast Zone Peter Cameron (decd.) Monday to Friday 9am to 5pm Federal Executive Member David Hiscox Bob Harbutt (decd.) Seven-day telephone answering service in General Manager Keith Nolan (decd.) operation. Dapto Leagues Club Fred Chubb, CCM (decd.) Alan McDougall, MBE (decd.) “Club Management in Australia” is published monthly Division G – Gold Coast Zone, Brisbane John Milne (decd.) by the Club Managers’ Association Australia. All material is copyright and cannot be reproduced Zone, Ipswich Darling Downs Zone, Les Evennett without the explicit permission of the Publisher or Sunshine Coast Zone, and the Central George Elliot, CCM Editor. Editorial contributions relating to the club and Northern Queensland Zone Peter Strachan, ACCM industry are welcome. Submitted copy should be typed and double spaced. We don’t accept any responsibility Steve Condren Hans Sarlemyn, ACCM for keeping and returning unsolicited material. General Manager Jim Henry, OAM, CCM Photographs submitted must be captioned. Those sent Southport Surf Life Saving Club Terry Condon, CCM without prior arrangement cannot be returned unless accompanied by a stamped, self addressed envelope. Lew Cooper Views expressed in this magazine are not necessarily Division H – Victoria Zone, Riverina Barry Stevenson those of the Club Managers’ Association Australia. Murray Zone and the ACT Zone Greg Pickering, ACCM Although we do exercise the utmost caution, we don’t Grant Duffy, ACCM accept responsibility for claims expressed in John Allan, ACCM advertisements appearing in our issues. Secretary Manager Allan Peter, ACCM Subscription rate is $60 a year. Michael O’Sullivan ACCM Numurkah Golf & Bowls Club Wayne Forrest, ACCM ISSN 0045-7205 Federal Executive Member CMAA MEMBERS CONFIDENTIAL SUPPORT & COUNSELLING - 1300 464 262 CLUB MANAGERS’ CAREER DEVELOPMENT CENTRE SPONSOR CAREER DEVELOPMENT SPONSORS

4 Industry Issues November 2010 Magazine Contents Wages don’t PAGE ADVERTISER / Editorial Cover 1 ‘A BETTER UNDERSTANDING’ – NSW GAMING LEGISLATION match cost of Cover 2 SHUFFLE MASTER AUSTRALASIA living - ACTU P 1 CMAA IMPRINT & ADMINISTRATION P 2 CMDA CAREER DEVELOPMENT SPONSORS The ACTU claims workers' wages are P 3 CLUB PLUS SUPERANNUATION not reflecting the rising cost of living, despite a strong rebound in P 4 NOVEMBER EDITION CONTENTS company profits after the global P 5 AINSWORTH GAME TECHNOLOGY financial crisis. P 6 PAYNTER DIXON CONSTRUCTIONS + EDITION POINTERS Australian Council of Trade Unions P 7 INDEPENDENT GAMING says an analysis of economic data, P 8 MERIDIAN CONSTRUCTION + PRESIDENT’S PERSPECTIVE released on October 19, shows P 9 CUSTOMERS ATM company profits have risen by 27.5% in the past year. P 10 EXECUTIVE OFFICER’S DESK That figure is more than 10 times P 11 EXECUTIVE OFFICER’S DESK - MEMORANDUM OF UNDERSTANDING the rate of wage rises for private P 12 GAMING LEGISLATION UPDATE sector employees, justifying a union P 13 JAMES CLIFFORD CONSTRUCTION push for significant pay increases in P 14 THOMSONS LAWYERS + GAMING LEGISLATION UPDATE companies that can afford it, the P 15 GAMING LEGISLATION UPDATE ACTU's secretary Jeff Lawrence said. P 16 SOUTHERN EXPOSURE 1 - DROMANA RSL CLUB Mr Lawrence, in an address to the P 17 JEM COMPUTER SYSTEMS + Australian Industry Group's (AIG) SOUTHERN EXPOSURE 2 - DROMANA RSL CLUB Workplace Relations Conference in P 18 HARLEY RUSSELL DAY + Canberra, highlighted the struggle NORTHERN EXPOSURE - Palm Beach Surf Club for ordinary working families. P 19 NORTHERN EXPOSURE - Palm Beach Surf Club He said the ABS data shows that P 20 COOL CHILLI + GAMING LEGISLATION UPDATE half of the Australian workforce, or P 21 CMAA 2011 CONFERENCE & HOSPITALITY EXPO more than four million people, earned just $850 a week or less. P 22 CMAA 2011 CONFERENCE & HOSPITALITY EXPO Yet living costs for households have P 23 CMAA 2011 CONFERENCE & HOSPITALITY EXPO risen by 4.5%, well above the P 24 CMAA 2011 CONFERENCE & HOSPITALITY EXPO overall Consumer Price Index (CPI) P 25 CMDA UPDATE and the rate of pay rises of most P 26 CMDA – 2010 I.T. SUMMIT Australian workers in the past year P 27 CMDA – 2010 I.T. SUMMIT - about 2.7%. P 28 IN THE ZONE - CENTRAL COAST ZONE AGM & CONFERENCE "Workers in the sectors that are growing strongly should be seeing P 29 CMAA DIARY & EVENTS CALENDAR + more of the benefits," he said. IN THE ZONE - CENTRAL COAST ZONE AGM "It's clear that the Australian P 30 CMDA - 2011 TRAINING CALENDAR economy has emerged from the P 31 CMDA - 2011 TRAINING CALENDAR global recession in a better position P 32 CMDA - NOVEMBER-DECEMBER TRAINING CALENDAR than almost any other developed P 33 IN THE ZONE - ST GEORGE CRONULLA ZONE GOLF DAY nation. P 34 INDUSTRY UPDATE - SLATER & GORDON PLASMA TV CLASS ACTION “Our unemployment rate is at 5.1%, P 35 SLATER & GORDON + COMMOWEALTH GAMES BOWLS almost half the rate in the US (9.6%), and substantially lower than P 36 CMAA NATIONAL BURSARY SPONSORS + the UK (7.8%) and the OECD CRONULLA SHARKS AMALGAMATION average (8.5%)." P 37 INDUSTRY UPDATE - CLUB MUTUALITY Mr Lawrence said the wholesale P 38 ZONE EDUCATION OFFICERS & BOARD OF MANAGEMENT STUDIES trade, accommodation and food P 39 MARKET FORCES services, and the information, P 40 CMDA – FOOD SAFETY SUPERVISOR COURSE media and telecommunications P 41 MARKET FORCES - CLUB PLUS SUPERANNUATION industries were the main offenders of all sectors in holding down P 42 RAYNER SALES & MARKETING + workers' wages in the past year. CMAA MANAGER PROFILE - BORIS BELEUSKI 1 P 43 CMAA MANAGER PROFILE - BORIS BELEUSKI 2 P 44 INDUSTRY UPDATE Cover 3 CMDA – EFFECTIVE OPERATIONS MANAGER COURSE Cover 4 IGT

6 In Your November Edition

➢ Pages 10-15 ➢ Pages 16&17 ➢ Pages 18&19 NSW Opposition Leader Barry Footscray is a long way from the Australia Day, 2010. January 26 was O’Farrell’s announcement that a Mornington Peninsula, but that didn’t coming to a close. It seemed like just future Coalition Government would stop Prime Minister Julia Gillard’s another day at the Palm Beach Surf offer clubs a fair rate of gaming tax beloved Western Bulldogs from Club. General Manager-designate is recognition of clubs’ vital social setting up shop in Dromana. The Sheldon Steeles left the club shortly and economic role in the community. No.4-ranked AFL club had pledged before 8pm, leaving a duty manager Under a Coalition Government, clubs $1 million to re-open the long- and two other staffers in charge. The would pay an estimated $2.5 billion standing Dromana Red Hill RSL Club, last of the patrons ambled out a few in tax over the first four years of the just three months after it shut its minutes after 9. As the rest of the next government. This is a reduction doors on Noel Street. Plagued by staff prepared to lock up for the of $299 million on what clubs would financial strife, Anzac House decreed night, three balaclava-clad men burst pay under the existing rates. Analysis the 91-year-old RSL club unviable through the downstairs front door, of the Coalition’s gaming tax rates and forced the sub-branch to close in brandishing knives and baseball has calculated huge benefits for NSW July, stranding more than 800 local bats … over the next four years ... members …

8 President’s Perspective with BILL CLEGG, ACCM Club Industry will outlive this disgraceful betrayal at the highest level How often does it happen? recommendations - along with various state governments. Your horse is in front. The response from the Club Industry and the wider You’re riding with the skill of the great community, rightly, was predictable. George Moore. Clearly, the Club Industry’s future depends on what the Then, someone goes up and says: “You’re home!” “full” pre-commitment scheme will look like. Of course, the inevitable happens ... something down the The clear reason why a pre-commitment system will fail is outside - generally a bolter that shouldn’t be in the race that the industry knows and understands the simple fact at 50/1 - gets up and beats you on the line. that there is no safe level for any addition. That’s how I feel, again. But problem gambling is not the real issue for those that My last comments in this space were immediately after the are driving this dangerous agenda. Federal Election and some 16 days before we knew which Such is the hypocrisy of this agreement that in party would govern our nation for the next three years. acknowledging that “any approach taken to address But there was still extreme optimism for our clubs - problem gambling must be evidence based”, it then regardless of who would eventually form government. ignores the states when it suits the needs of a Prime Minister and Government so desperate for power that they The winner I thought I was on was the pre-election will dispose of logic, facts - and its word - to form commitments to the Club Industry from both sides of alliances with independent MPs – elected on a almost- politics – Federal Labor and the Coalition. unbelievably small electoral constituency - to retain power The Ministers who might control and direct the future in a to run this country. Labor Government had measured views of the issues The reaction from the general community to the use of before them. any biometric-reliant device to monitor social activity was And a campaign that carried no mention of gambling, apart overwhelming - even from unexpected sectors - Page 14. from the hubbub of the Productivity Commission’s lop- Politicians won’t ignore such a response. sided Inquiry Into Gambling In Australia that turned into a poker machine persecution campaign. To win this debate, the Club Industry again must be united in conveying the message clearly to all members of the The bolter, in this episode, came in the form of Tasmanian Federal Parliament and state governments. independent MP Andrew Wilkie, now the Member for Denison. Your Association has been - and will continue to be - supportive of the various representative bodies and the Should anybody be surprised that the same political united campaign under the Clubs Australia banner. expediencies shown before and during the election campaign by the Government would not be used against The Club Industry already has achieved much by relying on the Club Industry in a deal to form government? strong argument and presentation of facts. This episode was made all the more disturbing for those I am confident that in the future this will again be the people who actually have faith in our electoral processes. case. The industry had requested - and received - answers and The tragedy is that we have to continue to put our case. an agreement signed by Australia’s Prime Minister Julia The Club Industry will outlive this and other governments Gillard, who turned out to be a desperate leader prepared that would attack and undermine it. to sideline the Ministers who would be responsible for ➢ BILL CLEGG, ACCM, is the CMAA Federal President and examining and implementing the Productivity Commission’s General Manager at Randwick Labor Club

10 The Executive Officer’s Desk with TERRY CONDON, CCM 10/10/10 - A watershed day for NSW clubs The 10th of the 10th, 2010 was a The Ministerial Expert Advisory Group on Gambling, chaired watershed day for the NSW Club Industry by Professor Peter Shergold AC, will provide specialist and when - in front of a packed auditorium technical implementation advice and play an important role at the ClubsNSW Annual Conference on in assisting the Government to deliver its gambling reforms. the Gold Coast - the NSW Coalition The 22 representatives join the Ministerial Expert Advisory signed a Memorandum of Understanding Group from ... that will give certainty to the NSW Club Industry should it be ➢ problem gambling counselling and support services elected at the March 26 election in NSW. Opposition Leader ➢ Barry O’Farrell addressed the delegates and spoke about how clubs, hotels, casinos and gaming machine manufacturers ➢ he and his Coalition partners recognised the substantial and the Liquor Hospitality and Miscellaneous Union unique economic and social contribution that clubs make to ➢ research and academic institutions that specialise in NSW – Page 12. understanding problem gambling behaviour and harm ClubsNSW Chairman Peter Newell advised the delegates of minimisation measures the negotiations that had taken place between the industry Ministers Macklin and Shorten say the group will be guided by Associations who were represented on stage. Bill Clegg the latest evidence on gambling and seek advice from other represented the CMAA, with Peter Hardgrove from the stakeholders where necessary. The group will meet for the Leagues Clubs Association, Bryn Miller from the RSL and first time in early November and advise the Ministers Macklin Services Association and Ian McKnight from the NSW Bowls and Shorten regularly, through the Secretariat and the Association. Peter Newell advised the delegates that the Chairman. NSW Labor Government had been offered the opportunity to The Council of Australian Government’s (COAG) Select enter into discussions with the industry, but had decided to Council on Gambling Reform, which includes state stand on its record with the Club Industry - Page 15. Treasurers, Ministers responsible for gambling regulation, and The Memorandum of Understanding has addressed taxation Ministers responsible for community services, met for the rates and will rescind the draconian Section 41x of the first time on October 22 to develop national solutions to Registered Clubs Act that was introduced by a vindictive minimise harm from problem gambling. Labor Government. The Memorandum also will introduce a The Government has invited the following people to join the defence against prosecution for club managers where Ministerial Advisory Group on Gambling under Chairman reasonable steps have been taken to comply with the Liquor Professor Peter Shergold AC, Macquarie Group Foundation Act and special conditions. I urge all members to read the Professor, Centre for Social Impact, University of NSW. Memorandum of Understanding - Page 11 - and ascertain ➢ Cheryl Vardon - Australasian Gaming Council how these measures will assist your club beyond the March ➢ Anthony Ball - Clubs Australia 2011 election. ➢ John Whelan - Australian Hotels Association One decision that sparked heated debate on the floor of the ➢ Chris Downy - Australasian Casino Association NSW Parliament on October 18 was the agreement in the ➢ Ross Ferrar - Gaming Technologies Association Memorandum that the 15% limit of multi-terminal gaming ➢ machines (MTGMs) of a club’s total gaming floor be removed. Rohan Martin - ATM Industry Reference Group ➢ NSW Premier Kristina Keneally waded into the debate, John Duffy - International Gaming Technology claiming that this measure would turn clubs into mini- ➢ John Bresnan - Crown Limited casinos. NSW Labor’s position, headlined by the Premier, ➢ David Curry - Australian Leisure and Hospitality Group shows how little the Government knows about the Club ➢ Simon Schrapel - ACOSS and UnitingCare Wesley, Adelaide Industry - as this legislation has not yet been enacted. The ➢ Dr Mark Zirnsak - Victorian InterChurch Gambling 15% cap is due to commence in 2013 - courtesy of a “behind- Taskforce the-scenes deal” the Government has done with Star City ➢ Major Brad Halse - Salvation Army, Southern Territory Casino - Page 20. ➢ Rosemary Hambledon - Relationships Australia, South Again - as the Club Industry has found out the hard way for Australia far too long now – Labor Governments at federal and state ➢ Barry Sheehan – CentaCare, Toowoomba level are prepared to deal in special negotiations and special ➢ Kate Roberts - Gambling Impact Society concessions with casino operators. ➢ Louise Tarrant - Liquor Hospitality and Miscellaneous Other lessons the Club Industry has obviously taken far too Union long to understand are that, as we all know now, there are ➢ Dr Paul Delfabbro - Associate Professor in Psychology, no problem gamblers and no irresponsible alcohol usage University of Adelaide issues at our casinos. Then there’s always the significant ➢ contribution that casinos make to communities in NSW and Professor Nerilee Hing - Director, Centre for Gambling around Australia. Education and Research, Southern Cross University ➢ Professor Alex Blaszczynski - Chair in Psychology, Someone really does have this problem gambling argument University of Sydney the wrong way around ... ➢ Ashley Gordon - Centre for Gambling Education and In Canberra, Jenny Macklin, the Minister for Families, Research, Southern Cross University Housing, Community Services and Indigenous Affairs, and Bill ➢ Dr Charles Livingstone - Deputy Head, Department of Shorten, the Assistant Treasurer, have announced the 22 Health Social Science, Monash University members of the Ministerial Expert Advisory Group on Gambling. The panel has been selected to advise the ➢ TERRY CONDON, CCM, is the CMAA’s Executive Officer, a Australian Government on its gambling reforms. CMAA Life Member and former Club Manager

12 Gaming Update Coalition Gaming Tax rates support New gaming clubs, community, economy, sport technology for NSW Opposition Leader rates were Barry O’Farrell’s substantially NSW clubs announcement that a increased for our NSW Coalition Leader Barry future Coalition medium and large O’Farrell has pledged to allow new Government would clubs. types of gambling technology and offer clubs a fair rate “The job losses, the games into NSW clubs if he is of gaming tax is club closures and elected the next NSW Premier, recognition of clubs’ amalgamations, the while ruling out proposed reforms vital social and $10 million in annual to poker machine laws. economic role in the funding cut from NRL Mr O’Farrell also has promised to community. teams have all been ease a cap on the number of Under a Coalition well documented. electronic roulette and blackjack games in clubs. Government, clubs “The good news is would pay an that clubs now have The concessions are part of a estimated $2.5 billion NSW Opposition Leader hope for a better Memorandum of Understanding in tax over the first BARRY O’FARRELL future thanks to the struck between ClubsNSW and the four years of the next Coalition’s alternative Coalition that includes $300 million government. tax policy.” in tax breaks on poker machine profits. This is a reduction of $299 million on Mr Ball said the State Coalition’s what clubs would pay under the announcement was the news every Australian Hotels Association NSW existing rates. rugby league fan - every sporting fan Branch CEO Sally Fielke said she A KPMG analysis of the Coalition’s - had been waiting for. would seek talks with the Coalition gaming tax rates has calculated huge about its gambling policy for NSW is Australia’s leading sporting benefits for NSW over the next four hotels. ‘‘Having now seen this MoU state and much of that has come on years ... between clubs and the Opposition, the back of the support local clubs what we’ll now be trying to ensure ➢ 1,924 new jobs annually provide to sporting groups. is the right to compete and remain ➢ a $261 million increase in Gross “Governments should never viable against all of the club State Product (GSP) underestimate the value of a club concessions,’’ Ms Fielke said. ➢ a $272 million increase in clubs’ paying the cost of the jerseys and However, Mr O’Farrell’s spokesman social contribution to the boots of the junior football team or said similar concessions would not community installing lights for the soccer team be considered for hotels or other In return, clubs would be required by to train under at night,” Mr Ball licensed venues. legislation to increase their support added. Under a section headed ‘‘gambling for community and sporting groups “By offering clubs a fair rate of policy’’, the MoU states that a during the next four years by an extra gaming tax, RSL clubs will be able to Coalition Government would $89.5 million via the CDSE program better support veterans’ welfare. ‘‘facilitate the introduction of new (to be known as Club Grants), “It’s also a boost for the live technology and games, while bringing their overall direct upholding strict harm minimisation entertainment industry, local schools, community support to $264 million. controls’’. charities and the aged care sector. ClubsNSW CEO Anthony Ball said the ‘‘Any new technology would be Coalition tax package recognised the “In fact I can’t think of a single considered on a case-by-case basis, crucial role clubs play in local sector of the community and but it must uphold the strict harm- economies and local economy that doesn’t minimisation controls currently in communities. in some way benefit place - and within existing gaming directly or indirectly “For many regions, the machine caps,’’ the spokesman from clubs’ generosity club is the largest added. and investment in employer, the largest local communities.” He confirmed the Coalition had funder for local agreed to remove the cap on the sporting teams and the Mr Ball said the number of electronic roulette and largest supporter of Coalition had put blackjack games - known as multi- local schools and together a package terminal gaming machines - community groups,” Mr that allowed clubs to allowed in clubs. become even stronger Ball said. Under existing legislation, they are supporters of their “Unfortunately, clubs’ capped at 15% of a new club’s local communities. ability to play this role gambling machine entitlements. has suffered “And that’s a great Existing clubs must comply with the enormously in the six ClubsNSW CEO thing for NSW,” he cap from 2013. years since the club tax ANTHONY BALL concluded.

14 Gaming Update Nanny state dabs all over pokie players’ privacy The Club Industry continues to preference votes. Sydney Daily be accused of over-reacting to Telegraph According to the electoral commission, the Andrew Wilkie-inspired raft columnist the Labor and Liberal candidates were of problem gambling measures. PIERS both more popular than Wilkie but he Sydney’s Daily Telegraph AKERMAN received sufficient preferences to get elected. columnist PIERS AKERMAN commented in his newspaper He was not the first choice and his view column on the Government’s should not be the first choice either. strategies to overcome problem Nonetheless, the big leagues clubs and other sporting and social clubs have gambling in Australia ... carved a substantial role for themselves Fingerprinting poker machine players is in NSW and provide many benefits to possibly the most ridiculous example of members, and members of the public, that are no longer found in pubs. excessive social engineering ever That the Gillard Government is even proposed by a nanny state in the world. contemplating making it compulsory for Put simply, the Labor state governments Australians have rejected a universal pokie players to register their dabs are addicted to spending and the social identity card, which could be used to before playing gaming machines is a cost is secondary to their concern for helpfully monitor health trends and clear indication that Prime Minister Julia the necessary revenue streams they make it easier to track medications - Gillard is prepared to sacrifice the will must have to meet their wasteful they have loudly said they don’t want to of Australians to the handful of budgets. make it easier for Big Brother to learn independents who handed her power. But making members of the public more about their habits and movements The proposal to make would-be pokie submit to fingerprint identity checks than is absolutely necessary. players pre-register is part of a plan should be too big a demand and Wilkie But the social engineers from the Green known as ‘‘mandatory pre-commitment’’ should be reminded that he is only one Left keep pushing, except when such and emerged as part of Gillard’s deal MP among 150. tracking might really be of use, say, at with Tasmanian independent Andrew As Clubs Australia Executive Director the State Government’s legalised Wilkie. Anthony Ball told The Daily Telegraph: shooting gallery at Kings Cross. Wilkie did not receive the majority of ‘‘Until now, it was only criminals Keeping an eye on HIV-infected addicts first preference votes in his Tasmanian fingerprinted. From 2012, it will be is apparently not a priority, keeping tabs seat of Denison, nor did he receive the criminals and anyone who ever plays a on pokie players is. second-highest number of first poker machine.’’ Gaming Update 15 Minister Greene stands by NSW Labor’s record The Club Industry’s decision to sign a almost $11 million has been allocated Memorandum of Understanding with the through the Responsible Gambling Fund NSW Liberal-National Coalition has to help problem gamblers. This funding grabbed headlines and sparked debate supports approximately 150,000 across the state and around the nation. counselling hours, delivered by 49 The Gillard Government’s dealings with counselling and support services that Tasmanian independent MP Andrew operate from more than 200 separate Wilkie, the Member for Denison – locations throughout the State. It particularly regarding Mr Wilkie’s includes the state-wide 24-hour position on problem gambling and poker Gambling Help Line. To complement machines - sparked a heated response those programs, the Government has from the Club Industry. strategies in place to educate people to identify the early signs of problem That response was fuelled, not just by gambling and to encourage them to Mr Wilkie’s position on problem seek help before it becomes a serious gambling, but by a commitment from problem. both Federal Labor and the Liberal- National Federal Coalition on their “A successful $2.5 million state-wide NSW Gaming & Racing Minister Gambling Hangover public awareness positions regarding problem gambling in KEVIN GREENE the lead-up to the August 21 Federal campaign was launched in 2008 to Election. educate young men to identify the cause of problems for themselves, their early signs of problem gambling and When the Productivity Commission’s families and the community. Of course, encourage them to seek help. Following draft and final reports were published the challenge is to find a response that the success of that campaign, stage two the NSW Labor Government, through balances the opportunity for people to was launched in August this year and Gaming and Racing Minister Kevin enjoy a bet if they choose, with the will run until mid October 2010. We Greene, strongly opposed many of the need to minimise the harm that can have been working with the club “big-ticket” measures recommended by result from problem gambling. This industry for a number of years to the Commission. Government has a strong track record ensure the sustainability of the industry In Question Time recently, Mr Greene in responsible gambling initiatives, without increasing its reliance on defended the Government’s position in demonstrated by the fact that NSW has gaming revenue. Last year, we made a the wake of the Coalition’s one of the lowest problem gambling Memorandum of Understanding with the rates in Australia. number of amendments to the Registered Clubs Act to remove Club Industry.The following is a extract “The most recent NSW Population from Mr Greene’s response to a unnecessary regulatory restrictions on Health Survey found the problem clubs and to allow them to diversify question from the Member for gambling rate in NSW is 0.4% of the Londonderry, Allan Shearan ... income streams away from gaming. A state's adult population - down from pilot project to facilitate “The Coalition’s Memorandum of previous survey results of 0.8%. Those amalgamations as an option for Understanding with ClubsNSW reverses findings are very encouraging and are a struggling clubs and identify barriers to a decision that it voted on only a few great endorsement of our high-quality amalgamation is also being undertaken years ago. Blackjack and roulette-style counselling services and strict harm- by ClubsNSW with support from the multi-terminal gaming machines minimisation laws. This Government Government. [MTGMs] allow for a $100 maximum bet stands on its record in this area. It has versus a $10 maximum bet for a legislation that bans 24-hour gaming in “In short, the Keneally Government traditional poker machine and they pubs and clubs, advertising of gaming stands by its record of strict harm- have a maximum collect of $500,000 machines and gaming venues offering or minimisation policies and support for versus $10,000 to $100,000 for supplying free or discounted liquor as the club industry to diversify operations traditional poker machines. When I an inducement to gamble. People away from a distinct reliance on gaming introduced these restrictions, limiting working in gaming machine areas must revenue. NSW will continue to work MTGMs to 15% of a club's gaming floor I be trained in the responsible conduct of with the Commonwealth and State and said: ‘Given the higher bet limits and gambling. All clubs and hotels with Territory governments to reduce prize limits on MTGMs and that they gaming machines must have a self- gambling harm and participate in the run casino-style games, it is considered exclusion scheme. new Council of Australian Governments appropriate to limit their use to a “One of the objectives of the NSW Select Council on Gambling Reform certain level. It is not appropriate that gaming machine laws is the ongoing proposed by the Commonwealth. It club venues operate such a significant reduction in the number of gaming should be noted that some of the proportion of MTGMs that their gaming machines in hotels and registered clubs, Productivity Commission's floors resemble mini-casinos.’ and we are meeting that objective. recommendations will have significant “In short, we understand that gaming Since 2006, almost 3,000 gaming ramifications for the industry, revenue is an important part of machines have been removed from government and community. While NSW sustaining a viable club industry. venues across NSW. There are now will continue to play a leadership role However, we do not believe that clubs approximately 4,000 fewer machines in in national discussions, we will not should become mini-casinos. While hotels and clubs than required under agree to any approach that diminishes most people who gamble do so in a the state-wide cap of 99,000. We are the strict responsible gambling responsible manner and enjoy gambling supporting people who have a real initiatives already in place in our as entertainment, for some, it is a problem with gambling. This year, State.” 16 Southern Exposure Julia’s Bulldogs rescue Dromana Red By KATIE CINCOTTA the Victoria Inn, in Williamstown, to Footscray is a long way from the his beloved Carlton Football Club. Mornington Peninsula - 90 kilometres, The move shocked and devastated the in fact - but that didn’t stop Prime Bulldogs, who had run the venue since Minister Julia Gillard’s beloved the mid-80s. Western Bulldogs from setting up shop “It was a surprise to us,” Campbell in Dromana. Rose says. “We were very The No.4-ranked AFL club had disappointed. However, Bruce pledged $1 million to re-open the Mathieson is a died-in-the-wool long-standing Dromana Red Hill RSL Carlton supporter and he has a very Club, just three months after it shut good relationship with the Carlton its doors on Noel Street. Football Club.” Plagued by financial strife, Anzac After hearing of Dromana Red Hill’s House decreed the 91-year-old RSL demise, the football club began club unviable and forced the sub- negotiating to rescue the failed RSL branch to close in July, stranding them on venues where the whole club and secure the Bulldogs’ more than 800 local members. community can benefit,” says Western financial future. Bulldogs CEO Campbell Rose. “In the Not even prime-time media coverage “We met the president of the RSL, we case of Dromana-Red Hill RSL, this met the local member and the local and public generosity following a one worked.” community campaign to help save the councillor, and they all thought it was long-standing RSL could keep the He told CMA Magazine that the a good idea,” Mr Rose added. “We beach-side club afloat. partnership was a win-win for both then put forward a partnership with clubs, with the Bulldogs in desperate the RSL and it has all come together “Everyone’s heart was in the right need of a revenue stream after losing in the last couple of months.” place. But it was like pouring a litre their Williamstown club at the hands The commercial arrangement will cost of water into the ocean ... we just of pokies powerhouse Bruce the Western Bulldogs $1.1 million for couldn’t see our way out of it,” says Mathieson. the assets, the land and the business RSL sub-branch President Lindsay as it stands, with renovation plans Edgerton. The pub baron, who heads up the ALH Group, which is owed 25% by already in motion to give the club a But behind closed doors, it seems the Mathieson and 75% by Woolworths, $200,000 facelift. Victorian RSL was looking for a took up its full entitlement of 4,813 The club currently operates 20 poker solution. machines in the state’s inaugural machines and dining for more than They found it in the Western Bulldogs. gaming auction. 100 patrons. “We’ve got an ongoing relationship In April, Mr Mathieson advised the The Bulldogs are keen to enhance the with the RSL and we like to work with “Doggies” that he was signing over food, beverage, gaming and wagering areas to cater for an expanded market across the whole of the “You’ve got to look creatively at your revenue Mornington Peninsula. streams, and connect those revenue streams with That move might include doubling the community benefit … poker machines to 40. Mr Rose insists the venture isn’t simply a grab for cash, and that the Prime Minister Julia Gillard celebrates Bulldogs are keen to develop their another Western Bulldogs win with fan base on the coast and provide a controversial goal-kicking forward credible community meeting point in Barry Hall. Dromana. “Surprisingly, there are a number of people who follow the Doggies down there, but it’s not all about us ... it’s about providing a community facility to which the community can benefit and so can we,” he said. The club will retain its RSL focus, with its memorabilia, two honour boards and the nightly 6pm stand to recite The Ode to remain. But a name change is on the cards. Top of the list at present is the Peninsula Club, says Mr Rose. Southern Exposure 17 Hill RSL Club “It will still be a home for the sub- branch of the RSL and retain its connection to the RSL,” he added. “So, over the next 20 years, the RSL can continue to provide its welfare and fellowship for service men and women. In a wider long-term context, we want to create a venue that has continuity for the community as it grows.” The Bulldogs’ CEO says buying the Dromana Red Hill RSL Club won’t add further financial burden to the footy club, which has just embarked on a “Bulldoze the Debt” campaign to pay down its $5 million of historical debt. “This is a stand-alone facility where the funding can be directly attached Bulldogs Club President David Smorgon to the new club’s revenue and income (left) with Prime Minister Julia Gillard. on the expenditure profile,” he added. it would come up for sale,” Mr carry on the welfare for our vets.” He envisions the Dromana Red Hill RSL Edgertson said. “And then we’d lock Club to be the first of several clubs The club also is hoping the Prime the doors and go away, never to operated by the Western Bulldogs, Minister might stop by one day for a return. To have this happen is just with plans to add three or four more parmigiana and a pot of beer if she’s brilliant.” social venues to the Bulldogs’ club looking to support her “sons of the portfolio. As a Geelong supporter, who also west” as they continue their dogged “You’ve got to look creatively at your played a few games with Geelong in climb up the AFL ladder. revenue streams, and connect those 1970, the President is pretty chuffed revenue streams with community that their saviour turned out to be an benefit,” he said. “And that’s what AFL club. we’ve done here, and what we’ll “They’ve just bent over backwards, continue to do.” they’ve been so good,” he added. The RSL club’s committee is still With renovations in full swing, he says rejoicing over the last-minute it’s uplifting to see the Bulldogs team reprieve, which was an unexpected in charge. turn of events. “You can see the difference between “We were at the stage where we’d us running a club and experts running done a stocktake of everything we a club,” he says. “What they’re doing had, and we were waiting on inside is nothing we’d ever thought of. directions from RSL House as to when It’s just wonderful that we can now 18 Northern Exposure Security concerns in the past for Palm Beach By HENRI LACH “I was supposed to take over as Australia Day, 2010. January 26 was General Manager at Palm Beach three coming to a close. It seemed like just or four weeks after Australia Day, but another day at the Palm Beach Surf we managed to make the change Club. almost immediately,” he said. General Manager-designate Sheldon As it was, the club already had Steeles left the club shortly before profited from Sheldon’s involvement. 8pm, leaving a duty manager and two “I’d made changes to how cash was other staffers in charge. held soon after I became involved The last of the patrons ambled out a there,” he said. few minutes after 9. “If the hold-up had happened a As the rest of the staff prepared to couple of weeks earlier, they would Palm Beach Surf Club’s street frontage have got away with many thousands lock up for the night, three - security a past issue. balaclava-clad men burst through the of dollars more.” downstairs front door, brandishing with the Palm Beach Surf Club while Sheldon realised that security was of knives and baseball bats. working out his notice with the Kirra paramount importance in an area They herded the terrified staff into a Surf Club, just 15 kilometres, or so, with pockets of high unemployment. corner, demanded cash and escaped to the south. Break-ins were a common occurrence with an undisclosed amount. The hold-up accelerated his before he came on the scene. Police investigations are continuing. appointment. One burglar broke in by removing “It wasn’t a brutal, confronting hold-up as far as hold-ups go. No-one was hurt, Sheldon happy as right man in his favourite place but of course the staff were At 37 Sheldon Steeles The Southport Surf Palm Beach Surf Club General traumatised and they were is a veteran of the Club and Kirra Surf Manager Sheldon Steeles. offered counselling,” Sheldon Club Industry, and the Club were Steeles says in reviewing the surfing culture. assignments leading incident. He hails from Cronulla to the Palm Beach What it did emphasise was on Sydney’s south side appointment. gaping holes in the club’s where the surf He spent four years security. became his mistress before that with At the time, Sheldon Steeles from an early age. Barringtons in the was employed in what he His father Bob was a area of security risk describes as an “ad-hoc” “clubby” and a management - capacity, familiarising himself volunteer lifesaver. experience that’s proved extremely Competitive surfing useful in his current was not Sheldon’s job. CLUB style, however. Sheldon is actively The board was his recreational tool and AUDITORS involved with the CMAA’s Gold Coast his expression of self satisfaction. Zone, in his second year on the HARLEY When he turned 21, he became a committee. travelling surfie for 12 months. RUSSELL & DAY Despite all his commitments his love of CHARTERED ACCOUNTANTS His journeys took him to Indonesia, South the surf hasn’t abated. Africa, Malibu, New Zealand, Samoa and, We are a small firm specialising in “I try to surf every day if I can,” he said. auditing small to medium-sized clubs. of course, Victoria’s As to his new club: Our boutique firm has the following famous Bell’s Beach. One of Sheldon’s pictorial memories advantages: “We’re had a On his return to his of his surfing travels, this one from • Audit - Attendance at least quarterly positive last few • Personalised service roots, he worked in Indonesia. months, and the • Cost competitive the cellar at the future is looking • Preparing necessary returns Cronulla Sharks Club. • Preparation of year end Financial bright,” he said. Statements & Annual Report to The next 15 years saw Members The Palm Beach Surf him successfully Club obviously has It is not difficult tackle jobs at a found the right man to change Auditors. number of licensed for the right job in Contact: Garry Day clubs, as the call of Sheldon Steeles. Ph: (02) 9744 6922 the north drew him to Fax: (02) 9744 6747 Queensland. - HENRI LACH PO BOX 284 ASHFIELD, NSW 2131 Northern Exposure 19 Surf Club louvers on a Monday, came back on the Tuesday, and returned again on the Wednesday with a shopping trolley which he filled with wine, spirits and beer. He was apprehended before he could enjoy his spoils. So, with the help of Barringtons – highly respected industry experts and long-term CMDA Career Development sponsors - security measures were promptly put in place. Those measures are not for publication, otherwise they would be secure no longer. Suffice to say that some major restructuring was involved. As well as beefing up the club’s Palm Beach Surf Club seen from the ocean side - $16 million of real estate. security, Sheldon’s general influence on his new employer has been significant. team going in different directions.” “We are working on establishing a “As of August, profit for the past six Sheldon does not shirk from taking a family atmosphere that surf clubs are months was 85% up on the same turn behind the bar or in any other renowned for,” he said. period last year,” he said. service area. “We don’t get many day trippers here But he doesn’t take all the credit. “It’s important to be in the trenches … 90% of our patronage on any given He says it’s also due to a team he’s with the staff,” he adds. “Any hour day is made up of locals. put together, which he describes as you work is an hour saved in wages.” “We want to cater to them. “exceptional“. He has also concentrated on changing “We have zero tolerance to anti- “They have bonded together,” he the demographics of the club social behavior.” said. “It’s better to have a small membership, which used to focus on He’s devised a new club motto: “Your team that work together than a big young patrons. beachfront oasis.” Membership is attracted by good food “What I’m trying to instill in our staff is that the from the in-house bistro and a generous loyalty scheme for meal and better we are in our job, the more lives our drinks lifesavers can save … Sheldon never loses sight of the club‘s charter. Sheldon Steeles and some of his “exceptional” team (from left) Zelda Jennings, “You realise what surf clubs are Administration Manager; John Wood, Duty Manager; Sheldon (centre); Paul Tait, about when you see those red and Head Chef; Dean Perkiss, Chef. John and Zelda are both CMAA members. yellow flags go up,” he says. “Without our support, those flags wouldn’t go up. “What I’m trying to instill in our staff is that the better we are in our job, the more lives our lifesavers can save.” The Palm Beach Surf Club has an enviable advantage over most other clubs up and down the east coast - it stands on freehold land with a conservative value of $16 million, giving it great potential for expansion and improvements. Sheldon has a conservative attitude to any extension plans, however. “We need to get better before we get bigger,” he says. 20 Gaming Update Independents push for $1 pokies limit in Tasmania

Anti-gambling crusaders Andrew ANDREW Senator Xenophon said he believed Wilkie and Nick Xenophon have called WILKIE pubs and clubs could adapt to for Tasmania to take the lead in reforms that would make a big poker machine legislation. difference for problem gamblers. Denison independent MHR Mr Wilkie Mr Wilkie said industry figures were and South Australian independent saying they would lose up to 40% of Senator Xenophon gave evidence to a revenue if the reforms went ahead, parliamentary committee on $1 bet but this also was about the limits on poker machines state-wide. proportion of revenue from the Mr Wilkie said the bet limit being pokies known to come from problem examined by the House of Assembly gamblers. ‘‘When industry figures say Select Committee on the Gaming they are entitled to that 40%, what Control Amendment Bill would they’re really saying is that they complement the national mandatory Tasmanian if it’s Tasmania that is the should have the right to continue pre-commitment scheme he first state to follow the advice of the cashing in on the misery caused by negotiated with Prime Minister Julia Productivity Commission and problem gambling,’’ he said. Gillard after the federal election. implement a $1 bet limit,’’ he said. The national scheme, which Ms Senator Xenophon said Tasmania had Gillard agreed to roll out by 2014, an opportunity to be a national would allow players to put limits on leader in poker machine reform. the amount of money they could lose “Scaremongering and stalling tactics at any one time. from the industry should not be A Productivity Commission Report believed,” he said. ‘‘This is a deeply recommended a $1 bet limit on poker cynical industry which makes so much machines and the pre-commitment money off the backs of problem scheme as the best ways to reduce gamblers. harm caused by gaming addiction, Mr “The industry had said it would be Wilkie said. ‘‘I’d be so proud as a ruined by bans on smoking but clubs NICK and hotels had adapted well to the XENOPHON change.” Clubs want Government to reveal secret deal with casino NSW clubs have had electronic roulette and blackjack games - known in the industry as multi-terminal gaming machines - since 1996. The machines are a type of poker machine and something NSW has had since 1956. Clubs were the first to have electronic roulette and blackjack games approved - well before they were ever introduced to the Star City Casino. The NSW Labor Government, at the time, described their introduction as a great addition to clubs. Several years later, the NSW Government allowed Star City Casino to install the same multi-terminal gaming machines. Three years ago, the Government quietly removed the limit on how many machines the casino could install. Over the past 14 years, clubs have installed 2,090 multi-terminal gaming machines - less than 3% of the total number of poker machines in NSW clubs. ClubsNSW CEO Anthony Ball said he was stunned to learn that the NSW Government’s 15% cap on electronic roulette and blackjack machines, which doesn’t come into effect until 2013, was the result of secret talks between Star City Casino and the Government. “The State Government previously has denied that the casino had any influence on their decision to, after 15 years, suddenly bring in a cap on electronic roulette and blackjack machines in clubs,” Mr Ball added. “Now we learn that this Government even promised compensation to the casino if clubs didn’t comply with the 15% cap in 2013. At the same time that the Government was introducing a 15% cap on electronic roulette and blackjack machines in clubs, it was removing the cap on how many of the exact same machines Star City Casino can operate.” Mr Ball says the NSW Government needs to make public the agreement it signed with Star City Casino. “Clubs need to know what other secret promises have been made to the casino that adversely affects clubs,” he said. 21 22 23 24 CMDA Update with RALPH KOBER, Assistant Executive Officer 25

Food Safety Supervisor Course ➢ Controlling and monitoring critical control points and This workshop is ideally suited to chefs, bistro supervisors, implementing corrective actions cooks, duty managers and F&B managers. ➢ Record keeping procedures and ongoing food safety management This workshop will train the Food Safety Supervisor for your club to comply with the new legislative requirement Register now by clicking onto the CMAA website that all food retail businesses - including clubs - have a www.cmaa.asn.au and the CMDA Training Calendar. qualified food safety supervisor - Page 40. 2011 CMAA Annual Conference & The workshop will be delivered in conjunction with the Hospitality Expo at Darling Harbour CMDA by FISHER:KIDD & Associates, a registered training organisation with the NSW Food Authority, License Members should diarise the dates for the 2011 Number: 24351. Conference, Annual General Meeting and Hospitality Expo at the Sydney Conference and Exhibition Centre at Darling FISHER:KIDD & Associates is the leading provider of food Harbour. Monday, February 28 and Tuesday, March 1 are safety training services to the Club Industry. the dates, so ensure you plan for the event and organise Workshop Content other managers and supervisors to attend the event with ➢ NSW Food Act 2003 you. ➢ The role of the Food Safety Supervisor The Conference program again will feature hot issues and ➢ Identifying and preventing food safety risks and hazards topics as well in conjunction with the very best trade ➢ Monitoring and recording temperatures supplies on exhibition from our trade associates. ➢ Implementing good hygiene practices for cleaning and The conference program is featured in this edition of the sanitising, calibration, pest control, personal hygiene magazine - Pages 21 to 24. To register log on to and training, storage, food display and service www.cmaa.asn.au and click on the Conference tile. YOUR CAREER - YOUR FUTURE ... invest with the CMAA knowledgebank

28 In The Zone Conference delivers on new level of relevance Report: TROY SHEARY particularly the Federal Government’s position in relations Central Coast Zone Publicity Officer to problem gambling initiatives following the Labor Party’s alliance with Tasmanian independent MP Andrew Wilkie. CMAA Central Coast Zone hosted its third Annual Terry also spoke about the Association’s successful move Conference and AGM at the majestic Kooindah Waters from its education and administration offices to a new Resort on September 22 and 23. facility at Sydney Olympic Park that offers greatly The presentation of this Conference is a credit to the improved public and private transport access. Zone Committee, headed by President Boris Beleuski, and During the meeting, Terry also awarded Active Certified to the Zone members who support the event through their Club Manager (ACCM) status to Doyalson Wyee RSL Club ongoing ambition for education and professional CEO Darren Thornton. development and making the most of the opportunity to take some time away from their busy schedules to invest Terry also formally presented Zone Vice President time in themselves and network with their peers. Christine Haynes with the Profitable Hospitality-sponsored Registration again was strong with the session content and CMAA National Bursary to attend the Melbourne speakers first class. Restaurant and Study Tour that was presented earlier this year. Day 1 started with the Zone AGM, where CMAA Executive Officer Terry Condon, CCM, attended to present the Head Following the meeting formalities, President Boris Beleuski Officer Report and conduct the election of office bearers welcomed delegates to the Conference’s first session, for the next year. “Something From Nothing”, presented by Narrabri RSL Club CEO Paul Gordon, a past winner of the CMAA’s Like the Conference, the members showed their strong prestigious Peter Cameron Award, and facilitator in the support for the Association and the Zone by returning all CMDA’s popular Secretary Manager program. members of the Committee unopposed. Paul shared a range of stories that touched on some of his The Central Coast Zone Committee is ... experiences in the Club Industry and the self-confessed ➢ PRESIDENT: Boris Beleuski, ACCM - “bush boy” told how, in his 21 years as CEO, the club and Ettalong Memorial Bowling Club its members have shared drought, floods and a vision to ➢ VICE PRESIDENT: Catherine Dougherty - continually improve its facilities which has led it to its Diggers @ The Entrance now famous “Outback Shack Bar & Grill”. This outlet has ➢ VICE PRESIDENT: Christine Haynes, ACCM - become a “must see” for anybody visiting the area and Diggers @ The Entrance continues to help maintain Narrabri’s place on the tourist map. ➢ SECRETARY: James Smith - Mingara Recreation Club After lunch, James Adonis presented “Gen Y”. James shared many ideas and debunked many myths on the ➢ TREASURER: Michael Kowaliw - challenges involved in attracting this important client Diggers @ The Entrance generation as valuable customers and recruiting them as ➢ EDUCATION OFFICER: Craig Ellis - even more valuable staff. Shelly Beach Golf Club The afternoon session involved Mark Underwood, a senior ➢ PUBLICITY OFFICER: Troy Sheary - associate at Bartier Perry, who offered a perspective on Mingara Recreation Club how his firm helps clients find solutions to difficult claims In presenting the CMAA Head Office Report, Terry touched management involved in managing an ageing workforce. on the major issues facing the Club Industry and mangers, A networking session and dinner followed in the evening,

CMAA Executive Officer Terry Condon presents Doyalson Wyee Terry Condon presents Central Coast Zone Vice President Christine RSL Club CEO Darren Thornton with his ACCM Award at the Haynes with the Profitable Hospitality-sponsored CMAA National Central Coast Zone AGM. Bursary to attend the Melbourne Restaurant and Study Tour. In The Zone 29 for Coast managers which allowed the attendees to unwind and discuss the day’s topics. Day 2 opened with Catherine DeVrye, MSc, who has held many roles in the corporate world, including a period as an IBM executive. Catherine has worked for the Ministry of consumer Affairs, Education and Sport where she was involved in establishing the “Life. Be In It” health and fitness campaign. Catherine’s HR knowledge and working background delivered an enlightened view on the motivation and retention of the industry’s management teams. CMDA Career Development Sponsor company Aristocrat’s John Willis then presented, “The Future Of Gaming”, that The Central Coast Zone’s newly-elected Committee for 2011 centred around the hot topic of “pre-commitment” and (from left) James Smith, Michael Kowaliw, President Boris showed how other countries have implemented and Beleuski, Christine Haynes, Catherine Dougherty, Troy Sheary continue to manage such strategies. and Craig Ellis. “The Beechworth Baker”, Tom O’Toole wrapped up the Conference. Tom might rank as the most-energetic managers and clubs,” Boris said. “It’s a big thing these presenter currently in the business, with his passion for days to ask managers to step away from their demanding his business and his staff leaving delegates in raptures as workplaces for two days, so we were again very pleased Tom relayed some simple messages that often go amiss in with the support, the conferencing and the networking business. aspects of the event. Boris Beleuski described the Conference as the most “Christine Haynes and the team did a superb job bringing successful and most relevant of the three events that the the event together. Kooindah Waters is a perfect venue Zone has presented. “The attendance was slightly down and we will sit down next week and start planning for the on 2009, but our experience of hosting and framing the 2011 Conference.” Conference showed through this year with first-class Central Coast Zone will host a Meeting and Christmas presenters working on topics that resonated strongly with Luncheon at Doyalson RSL Club on Friday, December 3.

CMAA Diary - 2010 Zone Meetings & Industry Functions

Day Date Meeting Venue Zone NOVEMBER Thurs – Sunday 04–07/11/2010 Sheraton Mirage, Gold Coast Leagues Club Association Annual Conference Friday 05/11/2010 10:00 Foster’s Brewhouse, Abbotsford Victoria Zone Meeting & Workshops Friday 05/11/2010 10:00 Kedron Wavell Services Club Brisbane Zone Meeting & Qld Bursaries Tues - Thursday 15–17/11/2010 Las Vegas Convention Centre Global Gaming Expo – G2E Tues - Wed 16-17/11/2010 SCU Tweed Heads Campus Corporate Governance Cohort 3 - Day 3 & 4 Thursday 18/11/2010 11:00 Coffs Harbour Turf Club Mid North Coast Zone Meeting Friday 19/11/2010 11:00 Weston Creek Labor Club, Sterling ACT Zone Meeting & Bowls Day Wednesday 24/11/2010 11:00 Swansea RSL Club Hunter Zone Meeting & Xmas Luncheon Friday 26/11/2010 09:00 Brighton Le Sands CMAA Executive Meeting Friday 26/11/2010 10:30 Brighton Le Sands CMAA Federal Council Meeting Friday 26/11/2010 12:00 Brighton Le Sands CMAA Sponsors Luncheon Monday 29/11/2010 11:00 Sydney Rowers Club Inner West Zone AGM & Xmas Luncheon Tuesday 30/11/2010 11:00 Matraville RSL Club City Eastern Suburbs Zone Meeting & Xmas Luncheon DECEMBER Wednesday 01/12/2010 10:00 Castle Hill RSL Club Manly Northern Suburbs Zone Xmas Meeting Friday 03/12/2010 11:00 Doyalson RSL Club Central Coast Zone AGM & Xmas Luncheon Friday 03/12/2010 12:00 Collegians, Balgownie Illawarra Shoalhaven Zone Xmas Luncheon Tuesday 07/12/2010 11:00 St George Motor Boat Club St George Cronulla Zone Meeting & Xmas Luncheon Tuesday 07/12/2010 11:00 Maroochy RSL Club Sunshine Coast Zone Xmas Meeting Tues - Wed 07-08/12/2010 09:30 Tamworth Diggers Club North West State Zone Meeting & Xmas Dinner Tues - Wed 07-08/12/2010 09:00 Highlands Golf Club Far South Coast Zone Meeting & Xmas Dinner Wednesday 08/12/2010 10:00 Gloucester Soldiers Club Great Lakes Zone Meeting & Charity Golf Day Wednesday 08/12/2010 09:30 Yamba Bowling Club Far North Coast Zone Meeting Thursday 09/12/2010 12:00 Smithfield RSL Club Nepean Zone Xmas Luncheon Friday 10/12/2010 12:00 Club Helensvale Brisbane-Gold Coast Zone Xmas Luncheon Thursday 16/12/2010 09:30 Auburn CMAA Executive Meeting 30 31 32

sluice valves and is on standby to ACT golf clubs hit back at water charge open flap gates for even bigger After years of drought, Canberra golf surface water run-off and the releases should more rain fall. clubs are brimful of water but department was working with clubs More than 700 megalitres of water is furious the ACT Government to manage the implementation of pumped annually from Lake Burley proposes to charge them to store it. water abstraction charges. Griffin for the Royal Canberra Golf The Canberra Times newspaper Murrumbidgee Golf Club’s three Club course, Yarralumla Nursery, reported that an ACT Department of dams, Gungahlin Lakes Community Government House, National the Environment, Climate Change, and Golf Course’s four lakes and Botanical Gardens and licensed Energy and Water official said after Federal Golf Course’s irrigation irrigators. an initial exemption, urban ponds are among many golf club Water abstraction from the lake will stormwater run-off now was storages full to capacity. be transferred from the NCA to the considered “valuable” with many The National Capital Authority ACT Government pending approval potential users. recently released 378 megalitres from the Commonwealth Golf courses were major users of downstream through Scrivener Dam’s Government. In The Zone 33 Golfing gods smile on St George Zone golfers Report: DEBBIE HARRIS St George Cronulla Sutherland Zone Publicity Officer The golfing gods smiled upon the hopefuls and tragics at the annual St George Cronulla Sutherland Zone Charity Golf Day on at Kogarah Golf Club on September 28. It was a relieved Zone President Ian Todd who welcomed more than 100 players in almost perfect conditions – as opposed to the monsoonal wind and rain of 2009. The 26 teams competing for the coveted event trophy in the four-person Ambrose event produced some impressive scores on the testing Kogarah layout. Out on the course the players were kept suitably hydrated thanks to the efforts of the drinks cart team of Meryl Freeman from PALtronics, Kareena Geeves from Gopher Graphics) and Zone Committee members Debbie Harris from Kingsgrove RSL Club and Alisha Upton from Kurnell Recreation Club. The Kogarah RSL Club team – perhaps benefitting from some local knowledge and a few practice rounds on their home course – were the winners on the day, pipping the team from St George Motor Boat Club. Following the successful round, Ian Todd thanked the event sponsors and players for their support and participation, acknowledging how much more challenging it is to obtain sponsorship for these days in the current hospitality industry climate. However, Ian said was impressed and pleased with the $8,000 raised towards education and professional development through Zone bursaries. Ian also thanked Kogarah Golf Club for its ongoing support, providing such an excellent venue. 34 Industry Issues NSW, Qld, ACT clubs launch class actions to recover plasma TV costs VAN MOULIS is a specialist commercial litigation lawyer with more than 20 years experience. He is the head of the legal team at Slater & Gordon acting for a number of registered clubs in a class action against Total Concept Projects (Australia) Pty Ltd and Others in the Federal Court of Australia. Van’s specialities include class actions in commercial and trade practices law. Nineteen registered clubs in The clubs have not received good Queensland, NSW and the Australian value, far from it. Capital Territory have launched two Van Moulis, senior commercial related class actions claiming to have litigation lawyer at Slater & Gordon lost more than $11 million as a part of who is acting for the clubs, said the a plasma TV leasing scheme. clubs were now pursuing the promoters Slater & The proceedings are under case and the rental companies for: Gordon management in the Federal Court of ➢ misleading and deceptive conduct specialist Australia. under s.51A and 52 of the Trade commercial The clubs are claiming they were Practices Act and the State Fair litigation unfairly induced into signing Trading Act equivalents; and lawyer rental/finance agreements with ➢ unconscionable conduct in business VAN MOULIS Rentworks Limited (now Alleasing transactions; specifically breach of Finance Australia Limited) and Capital s.51AC of the Trade Practices Act. Finance Australia Limited on the basis adverse orders for costs in the “These clubs, which work hard to that the leasing cost for the litigation. The sharing of costs contribute to their local communities, equipment would be covered by and risks overcomes the have been taken advantage of by slick advertising revenue. prohibitive costs and risks of each salesman and rental contracts that club litigating on its own. The scheme promoter, Richard demanded exorbitant repayments and In terms of return on investment, the Skarzynski from Total Concept penalties,” Mr Moulis said. Projects (Australia) Pty Ltd and Total sharing of legal costs is an investment Concept Media Pty Ltd, allegedly told “We are now working hard to recover that makes the litigation exercise the clubs that if advertising revenues the money the clubs paid to these realistic and commercially sensible. failed to cover the equipment businesses, release from future rental Slater & Gordon’s case theory is based rental/finance costs their companies, contractual obligations and penalty on Trade Practices law, an approach specifically TCP, would make up the payments. not used by previous lawyers acting short fall. “Despite both TCP and TCM now being for some of the clubs. It is alleged that TCP has failed to pay in liquidation we will be attempting It is understood there are many other the shortfall suffered by the class to access their insurance policies NSW registered clubs, and elsewhere action clubs. which we understand provide up to in Australia who have suffered as a $10 million in insurance cover.” Over the five year average result of the alleged misconduct. lease/finance term the clubs paid out Alleasing Finance Australia Pty Ltd They are eligible to join the class an average of $600,000 each in (formerly Rentworks Limited) and action and can register by contacting lease/finance repayments to the Capital Finance Australia Limited have Slater & Gordon’s Sydney office, rental companies with the repayment been joined as respondents in the specifically one of the junior lawyers from the Broncos Leagues Club, the proceedings on the basis that they on the legal team, Samuel Fanous, lead applicant in one of the class were involved in the misconduct whose contact details are: actions, totalling $1.2 million. alleged in the court proceedings. P: 02-8267 0660 The clubs claim that, on average, the Previously, some individual clubs have E: [email protected] rental companies achieved an litigated against TCP in stand alone While it is not too late to join the unconscionable return on the cost of litigation. That litigation proved to class action it is only the clubs who their equipment from the rental be very expensive and had varying sign up who will have the benefit of a agreements in the order of 400% - degrees of success. Slater & Gordon good outcome in the litigation. 500% over the five-year contracts as a now brings its expertise in class Slater & Gordon also are interested in result of the misrepresentations made actions to: talking to clubs that may have by Mr Skarzynski and others as agents (i) group the clubs together in a class completed their contracts with Total for the rental companies. action; and Concept or the rental/finance It is also alleged that the plasma (ii) under the class action structure, company Rentworks Ltd (now screens and associated equipment was each of the clubs equally share the Alleasing Finance Australia Ltd) or defective and regularly broke down. legal costs and risks including any Capital Finance Australia Ltd. Industry Update 35 Games bowlers get big send-off at St Johns Park The 19th Commonwealth two Games - 12-5 6-10 2-1 Games - the most expensive, after losing her semi-final 9-7, and perhaps most controversial 4-8, 4-3 to New Zealand's in the event’s history - are over world No.1 Val Smith. with Australia again topping the Before the bowls squad left medal count and winning more for India, St Johns Park gold than the next two nations Bowling Club hosted to a combined. special farewell for the Traditionally one of Australia’s Commonwealth Games lawn most successful sports at each bowls squad. Commonwealth Games, lawn With five players in the team, bowls again was expected to St Johns Park gave the players return an impressive medal a rousing send-off at a lunch haul, but finished with three that included club and Bowls silvers and a bronze. Australia officials, the entire South African's women's triples team, their families, coaches, team edged out Australia's Australia’s 2010 Commonwealth Games bowls team. support staff and enthusiastic Sharyn Renshaw, Claire Duke supporters. and Julie Keegan 9-6, 4-8, 4-3 in a see-sawing final that was in the balance until the last Despite controversy about the bowl. readiness of the athletes' village and fears about terrorism, the team was upbeat and excited to be Their men's counterparts denied Australia's Brett Wilkie, representing Australia in Delhi. Wayne Turley and Mark Casey a slice of history, as they triumphed 8-7, 6-7, 6-0. St Johns Park Bowling Club has the highest representation In singles play, Leif Selby collected a sliver medal when of players in the team with all representatives making beaten 10-3, 6-8, 4-1 by Welshman Robert Weale, while their Commonwealth Games debut. 20-year-old Kelsey Cottrell won bronze when she beat St Johns Park Bowling Club will celebrate its 60th Malaysia’s Siti Zalina Ahmad - gold medallist at the past Anniversary in January next year. 36 Industry Update Sharks circling for merger with Tradies in the Shire Cronulla Leagues Club is working on we’re prepared to look at it. members, made a $4.2 million profit an amalgamation with the Sutherland “We expect them to be very candid last financial year. Shire’s most -profitable licensed club, about their situation.’’ Cronulla’s leagues club is back in the Tradies, in a landmark deal to secure black as a cash business, club insiders the future of the NRL battlers. Cronulla Sharks officials declined to comment but it is understood they say, but has a debt of about The Sydney Morning Herald reported are also weighing up interest from $12 million inherited from the former last month that two other four developers about becoming administration. organisations have expressed interest commercial partners in the long- The restrictions on spending within in joining forces with Cronulla- proposed $110 million hotel and the football club, instigated by the Sutherland Leagues Club but Tradies, residential development next to now-departed Chief Executive Officer based at Gymea, and which last year Toyota Stadium. Richard Fisk, will remain until a long- took over the struggling Caringbah term solution - be it a leagues club The Sharks’ previous administration RSL Club, is believed to be the merger, or a development partnership sought a development application frontrunner if the Sharks board - and - is found. then their 18,000 members - vote for which Sutherland Sire Council has approved. Cronulla has made only three an amalgamation at an extraordinary noteworthy player signings for next general meeting tipped to be called The club’s Board may decide to take year – Wade Graham from the Penrith before Christmas. the leagues club merger option to Panthers, Jeremy Smith from the St Tradies Chief Executive Tim McAleer members or the development George Illawarra Dragons and Colin said discussions had been held partnership, or both. Best returns to the club from South between Tradies President Graham An amalgamation then would have to Sydney. Hill and Sharks Chairman Damian be approved by Clubs NSW, who have Mr McAleer said there were several Irvine about the potential link, and been notified of Cronulla’s intentions reasons an official link-up with the his organisation was examining to possibly link with another licensed Sharks made sense. Cronulla’s assets and liabilities. club. ‘‘They [Sharks] have an iconic brand ‘‘We’ve agreed to dance but whether Mr McAleer said he expected Tradies’ and they’ve got a team that is very or not we’re going home tonight is due diligence process to be well supported by the memberships still up in the air,” Mr McAleer said. completed in six weeks. of both clubs,’’ he said. ‘‘We’ve put our hand up at this point A merger of Tradies and the Sharks – ‘‘With their membership and brand, to do due diligence. the Shire’s two largest clubs – would combined with ours and our financial “What we’ve agreed is if we can be be a significant change to the strength, I think there is the of assistance, and we don’t know entertainment landscape in the area. potential for a very strong what that assistance might look like, Tradies, which has more than 35,000 amalgamation.’’

CMAA 2010 National Bursary Program Sponsors Support the companies that support your Association Industry Update 37 Mutuality - its meaning, application and future In response to one of the specific recommendations of the Henry into which the Club Industry is moving Review, the Government has stated that it will not deny clubs access to will present specific challenges. Child mutuality. Many in the Club Industry will breathe a sigh of relief, while minding services and gymnasium others might suggest that the Government’s response is simply memberships will need to be very structured if the payments made by recognition of the political reality. While application of the principle of members and any surpluses generated mutuality to club surpluses is cherished by the Club Industry, mutuality are to be covered under the mutuality generally is not well understood and subject to a number of principle. In the longer term, the Club misconceptions. As the range of services that clubs offer to members Industry would do well to remember the increases, so clubs will need to understand the principle of mutuality lessons of history. Over the past 35 and its limitations. CMDA Career Development Sponsor company PKF years, various Australian Governments takes a look at the responsibility of mutuality ... have commissioned three major reports into the future of the taxation system. The Mutuality Principle respect of a surplus retained by the The vast majority of the The mutuality principle operates to fund/club. The income tax recommendations made in each of these categorise contributions to a mutual categorisation of such a surplus depends reports have been introduced over time. fund (read club) and the surpluses of on whether, upon distribution, it would The Henry Report has not recommended that fund/club. Payments or surpluses to be income in the hands of the recipient that the principle of mutuality should be which mutuality applies are neither members. If mutuality applies, an done away with. Rather, it has suggested “income” nor “profit” in the hands of incorporated club and its members are retaining mutuality for smaller clubs and the recipient. It is this categorisation, or effectively one. If mutuality does not then providing a concessional rate of actually lack thereof, as neither apply, the club and its members are income tax above a high threshold. The “income” nor “profit”, that excludes separate entities for income taxation questions for the Club Industry then such monies from the income tax base. purposes. could be ... how high? And, how would In order for any monies to be treated as Limitations cross subsidisation be treated? neither “income” nor “profit” under the The key limitations to operation of the Key Changes for mutuality principle the following need to principle of mutuality are ... Corporate Reporting apply ... 1. Receipts, including interest, derived The Corporate Reporting Reform Bill, 1. The funds contributed by members from third parties, or from business passed on June 24, 2010, will have an must be employed for the benefit of activities conducted with non- impact on the Club Industry. The main the members making the payments members cannot be mutual receipts changes are ... and any fund surplus must be either 2. A surplus derived from contributions ➢ Removal of parent entity financial repaid to, or retained for the benefit from a limited class of members but of, those members statements and disclosures, being distributable to all members is not replaced by additional disclosures in 2. The fund must be owned and wholly covered by the mutuality the notes, including current and total controlled by the contributors and not principle. The issue here is not that assets and liabilities, equity, profit by anyone else all members must contribute equally and loss, total comprehensive income 3. At any given point in time the to the surplus. Rather, it is that and commitments and contingencies contributors to the fund must be mutuality does not apply to the whole ➢ Reporting for companies limited by identical to those who would be of a surplus where only a limited class guarantee will depend on a three- beneficiaries of any distribution. of members can contribute to that tiered approach and is subject to Third party payments are not an issue. surplus clauses in its Constitution The contributions made by members 3. There must be a clear identity - Tier 1 – if revenue is less than may be expended in any way that is between contributors to the fund and $250,000, the company will be consistent with the club’s rules, participants in receipt of any surplus. exempt from preparing a financial including purchasing goods (bulk food If, on winding up the fund, the report and appointing an auditor and beverages) and transport, making surplus is not distributable to donations, or even contributing to a - Tier 2 – if less than $1 million in members then mutuality cannot revenue, financial report is prepared linked jackpot pool. It is the source of apply the funds constituting any surplus that but may be reviewed rather than Capital gains earned by a mutual matters. A key to understanding audited and a streamlined directors’ fund/club are not “protected” from mutuality, its application and its report is prepared capital gains tax by the mutuality limitations, lies in appreciating that the - Tier 3 – if revenue is greater than principle. While contributions and money to which it applies are potentially $1 million, an audited financial surpluses to which mutuality applies are “income” to two classes of potential report is required and a streamlined neither “income” nor “profit” for taxpayer. First, there are member directors’ report can be prepared income tax, capital gains tax applies contributions - are they income in the ➢ Reduced restrictions on changing where the proceeds from disposal of an hands of the recipient club? Second, reporting periods to enable a asset exceed the cost base of that asset. there is the surplus from trade with company to change its year end if members. Would this surplus be The Future the change results in a period of less “income” in the hands of the members? For the moment, mutuality is safe and than 12 months for the first year, the The club and its members are treated as this position will not change in the near previous five years have been of 12 one and the same so far as mutual is future. Beyond that, no-one can tell. months duration and the change is concerned. However, it is possible that certain of for the best interests of the Note here the fine distinction made in the services and recreational activities company. 38 CMAA Register

CMAA ZONE EDUCATION OFFICERS CMDA BOARD OF ACT NORTH WEST STATE MANAGEMENT STUDIES Lisa Pozzato Patrick Crick, ACCM Canberra Labor Club Armidale City Bowling Club CHAIRMAN P.O. Box 251 ARMIDALE NSW 2350 P.O. Box 167 BELCONNEN ACT 2616 David Hiscox, ACCM P: (02) 6251 5522 F: (02) 6253 1059 P: (02) 6772 5666 F: (02) 6772 3811 Dapto Leagues Club RIVERINA MURRAY NSW P: (02) 4261 1333 Paul Barnes, ACCM F: (02) 4261 8853 CENTRAL COAST Moama Bowling Club Craig Ellis P.O. Box 19 MOAMA NSW 2731 E: [email protected] Tuggerah Lakes Golf Club P: (03) 5480 9777 F: (03) 5480 9888 MEMBERS Shelley Beach Road SHELLEY BEACH 2261 SOUTHERN RIVERINA Tony Lycakis, ACCM P: (02) 4332 3400 F: (02) 4334 3621 Craig Muir St George Rowing Club CITY EASTERN SUBURBS Coomealla Memorial Club P: (02) 9567 1489 Graeme Tonks P.O. Box 42 DARETON NSW 2717 F: (02) 9567 4857 Paddington-Woollahra P: (03) 5027 4505 F: (03) 5027 4350 E: [email protected] RSL Club ST GEORGE CRONULLA Michelle Dennington P.O. Box 176 PADDINGTON NSW 2021 Tracey van Rossum, ACCM Wests Ashfield Leagues Club P: (02) 9331 1203 F: (02) 9332 3973 Moorebank Sports Club P: (02) 8752 2067 FAR NORTH COAST P.O. Box 30 MOOREBANK NSW 2170 Ted Hoddinott P: (02) 9825 3300 F: (02) 9825 3311 F: (02) 9799 3696 Casino RSM Club E:michelle.dennington@ THE GREAT LAKES westsashfield.com.au P.O. Box 267 CASINO NSW 2470 Jason Stone P: (02) 6662 1666 F: (02) 6662 5339 Port Macquarie Panthers Cameron Provost, ACCM FAR SOUTH COAST P.O. Box 59 PORT MACQUARIE NSW 2444 Orange Ex-Services Club Darryl Bozicevic P: (02) 6580 2300 F: (02) 6580 2301 P: (02) 6362 2666 Queanbeyan Australian Football Club F: (02) 6361 3916 Queenbar Road KARABAR NSW 2620 QUEENSLAND E: [email protected] P: (02) 6297 8888 BRISBANE Tracey Van Rossum, ACCM INNER WEST Wendy Varley Moorebank Sports Club Logan Diggers Club Michelle Dennington P: (02) 9825 3300 West Suburbs Leagues Club 42-48 Blackwood Road WOODRIDGE 4114 P: (07) 3387 3111 F: (07) 3209 5410 F: (02) 9825 3311 P.O. Box 877 ASHFIELD NSW 2131 E: [email protected] P: (02) 8752 2067 F: (02) 9799 3696 GOLD COAST Carl Pozzato, ACCM HUNTER Bryan Jones Ryde-Eastwood Leagues Club Ben Hamilton, ACCM Coolangatta Surf Lifesaving Cardiff RSL Memorial Club Supporters Club P: (02)9807 2444 P.O. Box 61 CARDIFF NSW 2285 P.O. Box 826 COOLANGATTA QLD 4225 F: (02)9809 7462 P: (07) 5536 4648 F: (07) 5536 1322 P: (02) 4945 0766 F: (02) 4956 6627 E: [email protected] IPSWICH DARLING DOWNS ILLAWARRA SHOALHAVEN Paul Phillips Dennis Skinner Goondiwindi RSL Club Gamble pays off for dealers The Windang Club 23 Albert Street GOONDIWINDI QLD 4390 Melbourne casino workers have hit the Judbooley Parade WINDANG NSW 2528 P: (07) 4671 1269 F: (07) 4671 3330 P: (02) 4296 4044 F: (02) 4296 4920 jackpot with a new workplace SUNSHINE COAST agreement set to make its dealers the MANLY NORTHERN SUBURBS Kym Nunan-Squier, ACCM highest paid in Australia. The last- Carl Pozzato, ACCM Maroochydore RSL Club minute deal averted a planned strike by Ryde-Eastwood Leagues Club Memorial Avenue MAROOCHYDORE 4558 4,500 workers at Crown Casino during P.O. Box 163 West Ryde NSW 2114 P: (07) 5443 2211 F: (07) 5443 8105 the city’s busy Caulfield Cup weekend. P: (02) 9807 2444 F: (02) 9809 7462 ‘‘We’re very happy we’ve reached a BUNDABERG conclusion in these negotiations,’’ MID NORTH COAST Michael Hughes Wendy Mills RSL (Qld Branch) Maryborough Club Crown’s Gary O’Neill said. The Nambucca Heads RSL Club 165 Lennox Street MARYBOROUGH 4650 agreement with the Liquor Hospitality PO Box 45 NAMBUCCA HEADS NSW 2448 P: (07) 4122 2321 F: (07) 4121 2571 and Miscellaneous Union (LHMU) will see P: (02) 6568 6132 F: (02) 6568 7154 workers earn pay rises of 4% a year for a ROCKHAMPTON GLADSTONE total of 12% over the life of the three- MID STATE Will Schroeder, ACCM year deal. It gives workers the best Geoffrey Holland, ACCM Yaralla Sports Club casino wages in Australia and places Dubbo RSL Memorial Club P.O. Box 8008 SOUTH GLADSTONE 4680 hospitality staff among the highest paid P.O. Box 736 DUBBO NSW 2830 P: (07) 4972 2244 F: (07) 4972 6355 P: (02) 6882 4411 F: (02) 6882 4471 as well. ‘‘The members have waged a very determined campaign and, NEPEAN VICTORIA certainly, their willingness to take Joseph Bayssari, ACCM Jim Smith, ACCM industrial action helped them get a Seven Hills Toongabbie RSL Club The Hawthorn Club fantastic outcome,’’ LHMU State P.O. Box 67 SEVEN HILLS NSW 2147 627 Glenferrie Road Hawthorn 3122 Secretary Jess Walsh said. P: (02) 9622 2800 F: (02) 9621 8121 P: (03) 9818 1331 F: (03) 9815 1080 Market Forces 39 Extracash ATM network launches in Australia Customers ATM has launched but not distracting and importantly, Extracash – a new ATM brand associated with trust and security.” developed specifically for the Mr Wildash said that with Extracash hospitality industry. ATMs, venues would benefit from Customers ATM – a CMDA Career being part of a brand. Development sponsor company - “Through ongoing marketing operates Australia’s largest ATM activities, including consumer network and is rolling out all new competitions where cardholders can Extracash branding to up to 1,500 of win prizes or receive discount its terminals in hospitality venues nation-wide. coupons from the ATM, Extracash will become known and trusted as a fast Customers ATM Managing Director Tim and dependable source of cash in Wildash said the new brand hospitality venues nation-wide. This recognised the industry’s unique brand identification and awareness operating environments and furthered will benefit our merchants, attracting his company’s commitment to them. and retaining more cardholders into “Ensuring customers have fast, their businesses.” dependable access to cash is crucial Recognising the industry’s need for for the hospitality industry, which superior service, Extracash also is also faces important rules and about providing extra to merchants. regulations,” Mr Wildash said. “With up to 1,500 ATMs in the hospitality “Extracash encompasses everything industry nation-wide, we wanted to we want our hospitality merchants to use this significant footprint to build have – extra reliability, service, a brand that people can know and technology and cardholder appeal,” trust. So we invested in brand Mr Wildash said. “It’s about providing development, including research and extra in the key areas, such as ATM focus group testing, and resulting in up-time, as well as the little extras Extracash. With Extracash, our such as innovative ATM screen merchants can be confident that advertising to promote responsible their ATM is visually appealing, visible gambling.” Tabcorp bets each way on business split Gambling giant Tabcorp will split in two after pressure By July next year, Mr Funke Kupper hopes to have carved from shareholders, separating its casino business from its Tabcorp into two listed companies – the casino business, wagering. which will require major capital investment, and Perpetual, the owner of 7.9% of Tabcorp, is believed to Tabcorp, which will continue as a cash generating have lobbied for the move, which will gambling business. make the casino business a more Shareholders will receive one share attractive takeover target for the in the casino business for each likes of James Packer. Tabcorp share they own. The split will leave the board of the ‘‘We see both of them as very remainder of the Tabcorp business strong,’’ Mr Funke Kupper said. with the unresolved question of ‘‘What we’re recognising today, whether to launch a $686 million law however, is that the casinos business suit against the Victorian Government is a much more capital-intensive over the loss of its poker machine business that will be higher growth licence. and that is an investment we should To fund the break-up, and upgrades Tabcorp CEO set aside and let grow in its own ELMER FUNKE KUPPER to casinos, including Star City in way. The waging gaming and Keno Sydney, Tabcorp has mounted a business we call Tabcorp is a very $430 million one-for-nine share issue strong value investment – very underwritten by UBS. stable, strong cash flows – has been growing well over Tabcorp CEO Elmer Funke Kupper will resign after the the past couple of years.’’ demerger, but will rejoin the Tabcorp board as a non- Tabcorp is part way through a $960 million renovation of executive director. ‘‘I love what I’m doing so this is very Star City and announced it would spend $175 million difficult, but you have to do the right thing,’’ he said. expanding Jupiters Gold Coast. 40 Market Forces 41 Club Plus Super unveils new major initiatives Club Plus Super, a leading industry superannuation fund with more than $1.3 billion under management, has announced it is embarking on a new strategy with two separate initiatives to elevate and accelerate its market position. CEO Paul Cahill said Club Plus “When it comes to seeking financial Super’s financial performance was advice, industry fund members are testament to the strength and agility hesitant to look externally and, to of its investment strategies. “We are date, have had limited access to now opening the doors to membership and offering members an quality financial planning services. array of services to help navigate “Club Plus Super will provide a range them through different stages of their of services suited to the financial life cycle,” Mr Cahill added. circumstances of our individual Club Plus Superannuation is the members. We will provide both intra- CMDA’s Career Development Centre fund advice as well as holistic sponsor. financial planning advice.” The separate business entity, Club Financial Planning Super Plus Financial Planning is Services Launch headed by planning veteran Tracey Effective immediately, Club Plus McDonald and supported by an Super will offer its 105,000 members internal team along with dealer group in-house financial planning services. Mercer. Club Super Plus Financial Planning The decision to take this function in- Manager TRACEY McDONALD house has been driven through Opening The Door To Membership recognising the needs of the “New members will have access to an membership. Club Plus Super also has announced a array of industry-leading options as “Our feedback suggests that industry public offer division aimed at opening Club Plus Super is regularly rated fund members generally have a fund membership to the wider above larger industry fund higher satisfaction rating than those community and club patrons effective competitors in numerous independent of retail funds,” Mr Cahill said. from October 1, 2010. ratings,” Mr Cahill added. Paul Cahill said that other than ➢ SuperRatings.com.au has given performance, there are two main Club Plus Super a “Gold” rating for drivers for selecting superannuation - 2009-2010 cheaper management fees and the ➢ SelectingSuper.com.au ranked the provision of professional and personal Club Plus Super Balanced Fund services to members. sixth in Default Options Portfolio, “Club Plus Super now is providing the five-year period, 4.8% to July 31, same level of financial advice as our 10 retail fund counterparts - but we are ➢ Club Plus Super’s Allocated Pension doing it in own way,” Mr Cahill Fund was rated 10 out of 10 for added. “There is no doubt, industry “Best Fees across all Retirement funds have really stepped up their Funds” both Industry and Public game over the past few years. offer by SelectingSuper.com.au “We anticipate new members will be In summarising the latest product and attracted to Club Plus Super because services opportunities, Paul Cahill of our uncomplicated products and said Club Plus Super was founded on services that are delivered to a commitment to provide straight- members in a down-to-earth, no- talking, informed superannuation nonsense manner.” products that work for Club Club Plus Super hopes to secure a employees. significant portion of the five million- “Building upon our heritage, we are plus patrons of clubs throughout NSW. excited to offer the clubs community People who become members through a competitive, unique and compelling the public offer will have access to financial proposition in Club Plus Superannuation CEO all of the industry-leading products superannuation, financial planning PAUL CAHILL that Club Plus Super offers. and insurance,” he concluded. 42 Manager Profile

Boris may be on the coast, but he’s not coasting

Ettalong Memorial Bowling Club Chief Executive Officer Boris Beleuski.

Boris Beleuski’s only complaint about never worked together. “I haven’t really to relief manager by 1984 when he living on the Central Coast is that there seen that husband-wife working together headed for a promotion at the Building aren’t enough European-style in clubs work successfully ... and I really Workers Club at Mt Druitt. restaurants. don’t think it’s healthy for your life Then, it was on to the Liverpool Catholic That’s not much to complain about but, away from work,” Boris says. Club as deputy to General manager if you were born in Bitola, Macedonia, He’s been in the club business for more Dennis Stoneman. Boris left Liverpool for and you had to travel to Cabramatta for than 32 years, but actually got into clubs Harbord Diggers Club the day before a serving of your mum’s world-class to be a teacher. If you get an email from CMAA Nepean Zone President and CMAA burek, then you can understand why a Boris, you’ll notice the Dip Teach, ACCM, Hall of Fame member John Turnbull taste of Europe would make Boris a on the signature. arrived at the club. “I’m really sorry happy man. In fact he started out working as a that I didn’t have the chance to work He was a one-year-old when his parents casual behind the bar and studying for with John because he is a good friend moved to Australia from Macedonia and, three years to achieve his Diploma of and I admire his management style,” in his own words, was spoilt by his Teaching at the University of Western Boris added. mother’s cooking.. Sydney’s Milperra campus. Boris joined the CMAA in 1984. With “I love it here on the peninsula [NSW Two of his classmates were NSW Gaming education playing such an integral role Central Coast] ... wouldn’t want to live and Racing Minister Kevin Greene and in his life, he served a member of the anywhere else, but there are not enough Aristocrat senior executive John Gould. CMDA Board of Management Studies good European restaurants and I love from 1999 to 2001 and is the current that dining,” Boris says with a smile. “I Boris and John started almost at the CMAA Central Coast Zone President mean, I have to drive to mum’s place at same time in the same club – Ryde Ex- where he encourages the education and Cabramatta for that ... but it’s a good Servicemen’s Club - doing the same professional development philosophy for reason to visit mum.” thing, pulling beers a few nights each all members. week to pay their way through college. Boris is married to Helen with two He was two years at Harbord Diggers children – Jay, 33, who works at the They even spent a few years doing before more than eight years at Club National Australia Bank and Melissa, 17, casual teaching together in Sydney Marconi before his move to the Central who is already into her Higher School western suburbs schools. “It was hard to Coast and Ettalong Memorial Bowling Certificate Studies - and loves running get a full-time job in those days, but we Club. “It was very much a family the impressively successful Ettalong were rarely short of work casual decision,” Boris says. “We had spent a Memorial Bowling Club. teaching,” Boris recalls. lot of time in and around western Helen also works in clubs, at Erina Boris eventually reckoned teaching Sydney, working in clubs with me on the Leagues Club, and they met while they wasn’t for him and he looked back to promotion and opportunity trail. It was were both working at the Liverpool clubs and started full-time at Liverpool time to find a good club that provided Catholic Club in 1983. But, they have Catholic Club in 1982 and was promoted another managerial challenge where we could relax a little and enjoy our life.” “It takes a lot of hard work and cultural change to Boris certainly found both – a great lifestyle and, perhaps, a bigger turn a club around ... this one was no different … managerial challenge than he had Manager Profile 43 envisaged. It was February, 2005 and Ettalong bowls club was struggling. In the financial years ending 2003-2004, the club suffered heavy losses totalling close to $700,000. The club’s bank had lost confidence in the viability of the business and forced the club to sell off three residential assets to repay their debt. Boris had stepped into the eye of a financial storm. But he turned it around – and fast. The club produced a record trading profit of $420,000 for the financial year ending 2007 and improved that figure to $565,000 in 2009. Boris says the club is ahead of projections to produce its third straight Boris Beleuski (centre) with Ettalong Memorial Bowling Club Operations Manager year of record profits. “It takes a lot of Tim McGavin (left) and Beverage Manager Luke Stephenson. hard work and cultural change to turn a club around ... this one was no Ettalong has four rinks and the club Boris says one of the most pleasing different,” Boris said. “We stripped back spends more than $250,000 annually on aspects of managing on the coast is that the management structure and made supporting and promoting bowls in the he sees so many colleagues from his sure the staff knew exactly what was region, competing against five other time working in Sydney clubs who have going on, what was going to happen and clubs for patronage in a demographic of come a few hours north to retire or what was expected of them.” more than 40,000 people. holiday. “It’s a wonderful aspect of the With Operations Manager Tim McGavin, The club is debt-free and constructed a job to find so many old workmates and Beverage Manager Luke Stephenson new $500,000 compliant alfresco gaming around on the coast,” he says. and Boris overseeing the gaming side of area - funded out of cash flow. The club Life on the coast might be everything he the business, the club has become one also purchased an additional rental hoped for and the clubs where he built of the genuine success stories of the property as part of its strategic plan for his career may be a few more years and Club Industry. Tim and Luke are active a future motel site. kilometres away these days, but Boris on the floor and take on Duty Manager Boris is a goal-driven manager and aims can’t resist the temptation to heads roles, rather than having supervisors or to make Ettalong the “bowling club of south for some of mum’s great home- team leaders. the peninsula”. cooked burek. 44 Industry Update

Students experience heat of the club kitchen Liquor Self-Exclusion Cecil Hills High School hospitality Ms Tyson has worked closely with the Agreement students are getting a real taste of club to develop the work placement working in the heat of a large program to co-ordinate with the Under Section 76 of the Liquor Act commercial kitchen thanks to St curriculum and maximise the 2007, a person who wishes to be Johns Park Bowling Club. opportunities for her students. excluded from a licensed venue can enter into a liquor self-exclusion In a unique partnership for the area, "The club is very committed to the agreement with a club. Under the the school and the club have program, especially Scott Smith who agreement, the person can be developed a program designed to is himself a hospitality teacher at prevented from entering or expose hospitality students in Years TAFE," she said. "The students have remaining on the licensed premises 11 and 12 to all aspects of a been excited to get this hands-on to address any issues they may hospitality business and give them experience in such a supportive have with alcohol consumption. If practical experience in a fully environment." requested by a patron, a club is commercial environment. The club is accepting all students in required to facilitate an agreement Supervised by head chef Scott Smith, the class in the hospitality areas of with an individual in a format the students are involved in many of the club, including brasserie, cafe and approved by the Casino, Liquor and the important behind-the-scenes functions roles. The students work Gaming Control Authority (“the roles that they may not be able to for one 35-hour week at the club in Authority”). Once an agreement is experience in a smaller operation groups of two. St Johns Park Bowling entered into, the club, or a such as a cafe. Club has a strong commitment to responsible member of staff, "The students see the food from its education and training - for its staff legally is allowed to prevent the delivery at the dock, through to and for those who want to have a patron from entering, or can preparation, cooking and serving," career in hospitality. The club is at remove the patron from the club. the school's hospitality teacher Jo the forefront of the industry in human An agreement between the club Tyson said. "They get real, practical resources practice and was a finalist and the excluded individual can be experience in a way that reinforces in the 2010 ClubsNSW Club of the Year terminated at any time by use of what they are learning in the Awards in the Outstanding Human the form available from the classroom." Resources Management category. Authority. While a club must comply with a patron’s request to enter a liquor exclusion agreement, the club is under no obligation to 2010-2011 Public Holidays initiate an exclusion agreement. The NSW Government has gazetted the ➢ Tuesday, December 27 - Boxing Day Further, clubs should remain Public Holidays for 2011. # = Substituted Public Holiday vigilant in ensuring patrons subject This is a revised list of the public ## Transferred public holiday for to an exclusion agreement do not holidays for the balance of 2010 and Christmas Day enter the venue. Although there for 2011. * Advice received from NSW Industrial are no penalties for failing to These dates are subject to change by Relations indicates that these days are enforce a liquor exclusion the State Government. essentially “Additional Public agreement, ClubsNSW has received 2010 Remaining Public Holidays Holidays”, meaning normal Public legal advice that such an scenario ➢ Saturday, December 25 - Christmas Holiday provisions in the Modern could potentially increase the risk Day Award or Enterprise Agreement will of liability for a club if an incident apply on these days. occurs as a result of an excluded ➢ Monday, December 27 - Boxing Day ➢ The Modern Award & Public Holidays patron consuming alcohol on Tuesday, December 28 - Additional premise. This is because venues Public Holiday * There are a number of differences to Public Holiday provisions of the entering into such agreements may 2011 Public Holidays Registered & Licensed Clubs Award be considered to have ➢ Saturday, January 1, 2011 - New 2010 (“Award”) compared to the acknowledged a higher duty of care Year's Day superseded NAPSAs. Members should for self-excluded individuals and ➢ Monday, January 3 - Additional read the applicable sections of the could be held responsible, if for Public Holiday * Award to ensure compliance. For example, an excluded person ➢ Wednesday, January 26 - Australia example, with Christmas this year injured other club patrons while Day landing on the weekend, section 29.3 intoxicated in the venue. The ➢ Friday, April 22 - Good Friday (c) states: Office of Liquor Gaming and Racing ➢ Saturday, April 23 - Easter Saturday “An employee other than a casual has a template self-exclusion ➢ Tuesday, April 26 - Easter Monday# working on Christmas Day when it agreement and termination ➢ Monday, April 25 - Anzac Day falls on a weekend will be paid an document available on its website. ➢ additional loading of 50% of their Monday, June 13 - Queen's Birthday ordinary time rate for the hours This information can be accessed ➢ Monday, October 3 - Labour Day worked on that day and will also be by clicking on the following link: ➢ Monday, December 26 - Christmas entitled to the benefit of a substitute http://www.olgr.nsw.gov.au/liquor Day Public Holiday ## day.” _self_exclusion_agreements.asp