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Diamond in the Rough T Was a Lovely Week for a Cruise 2 SUMMER 2019 | Volume 5, Issue 3 Diamond in the Rough t was a lovely week for a cruise. Beverley “I cannot tell you how thrilled I am that The Wilens showed their appreciation Wilen, along with her husband, Kerry, and Rita found my diamond!” Beverley stated personally to Rita, as did the rest of our Ione of their granddaughters, boarded the in an email exchange with corporate staff. American Queen Steamboat Company American Queen® for a fun family voyage. “That is like finding a needle in a haystack.” team. She and the dozens of dedicated staff who go through each voyage with By week’s end, Beverley’s spirits had She noted her extensive background in service top of mind are the backbone of our dampened considerably. She realized she multinational human resources, being success, and are deeply appreciated. had lost a diamond from a cherished ring accountable for multiple thousands of of four stones of various sizes, symbolizing employees in a large number of countries. Great job, Rita! We are so thankful for your she and her husband’s two daughters and “I share this background … simply to give valued service. two grandchildren. All the stones had you a context for what I see as a good team come from family heirlooms, and were, to and a great team. In my opinion, you have Beverley, priceless. created a great team that truly gets what it takes to set American Queen [Steamboat Crestfallen, Beverley mentioned the loss Company] apart from other river cruise to the couple’s stateroom attendant, Rita experiences. These cruises are very much Franklin, asking her to keep an eye out for about how guest needs are met and the treasure, but holding out little hope of surpassed – your team does that!” ever seeing it again. Beverley went on to also compliment the Rita, however, conscientious and eagle-eyed, team who served their table at dinner, and spotted the precious gem the following the house ensemble, who entertained them week – not in the couple’s former stateroom, throughout the week. but in a hallway. Immediately remembering Beverley and her predicament, Rita booked “You will definitely be seeing the Wilens it down to the purser’s office to alert Chief again in the future, along with some of Purser Cynthia Goldstein. our friends,” she closed, including grateful Beverley Wilen, posing with the ring from which a diamond was lost. well wishes. IN THIS ISSUE: H 2020 Themed Cruises H American Countess Sneak Peek H 2019 Wave Award H Scrumptious Summer Recipe H SSOA Members Level Up on a Victory Voyage H American Queen’s Western Vacation 2020 Themed Voyages on the American Queen, American Duchess and American Countess rom food to music to a true American spirit and beyond, 2020 is packed with a spectacular lineup of themed river Fcruises to enhance an already remarkable cruising season. On our authentic paddlewheel riverboats sailing through the nation’s heartland, several themes span the entire collection – our iconic flagship, the American Queen, the elegant boutique- style American Duchess™ and, new to the waterways next year, the charming American Countess.™ Choose any of those fabulous boats for trips focusing on regional barbeque, a literary legend or the bloodiest conflict in U.S. history. MARK TWAIN’S MISSISSIPPI Each paddlewheeler also features its own unique themes. Mark Twain’s Mississippi reveals the upper reaches of the Fans of the American Queen could find the perfect post- Mississippi River through the lens of those who made steamboat holidays getaway in Mardi Gras on the River. Partake in the travel a way of life. Hidden gems around each bend fuel a sense of energy of New Orleans’ most extravagant celebration while discovery as the best of America’s heartland unfolds. enjoying your included pre-voyage hotel stay. AMERICAN QUEEN The American Duchess is brimming with exciting new themes, to go along with her new inclusions of an Unlimited Beverage Alton (St. Louis) to Red Wing (Minneapolis): Jul 26-Aug 3 Package and prepaid gratuities in 2020! Choose melodious Red Wing (Minneapolis) to Alton (St. Louis): Aug 2-10 memory-makers such as Music of America (April and Alton (St. Louis) to Red Wing (Minneapolis): Aug 9-17 September) or American Music Festival (two May cruises); AMERICAN DUCHESS get a taste of the nation with American Culinary Experience (April) or Bourbon: An American Spirit (August); feel the Red Wing (Minneapolis) to Alton (St. Louis): Jul 12-20 rush with Kentucky Derby (April) and Racing on the River Alton (St. Louis) to Red Wing (Minneapolis): Jul 19-27 (August); or ponder the pioneers’ lives with Heartland Alton (St. Louis) to Red Wing (Minneapolis): Oct 4-12 Heritage (July) or Lewis and Clark (September). Red Wing (Minneapolis) to Alton (St. Louis): Oct 11-19 The inaugural season of the American Countess offers her AMERICAN COUNTESS Maiden Voyage to Pittsburgh (June), Bourbon to Blues (July) Alton (St. Louis) to Red Wing (Minneapolis): Aug 30-Sep 6 and a magnificent opportunity to cruise with our chairman and CEO, John Waggoner, and his wife, Claudette, on Red Wing (Minneapolis) to Alton (St. Louis): Sep 6-13 our Chairman’s Cruise from the St. Louis area to John’s Alton (St. Louis) to Red Wing (Minneapolis): Sep 13-20 hometown – Louisville – in May. 2 SAVE up to $1,200* per stateroom. Call for details. AMERICAN RIVER BBQ CHALLENGE CIVIL WAR American River BBQ Challenge pits regional culinary masters Civil War follows a journey through history to explore the against our talented culinary teams throughout the voyage, with legacy of that storied conflict, both on board and in ports. the winners determined by our guests. Competition never tasted Special guests bring the past to life through depictions, so good. interpretations and storytelling. AMERICAN QUEEN AMERICAN QUEEN Memphis to Alton (St. Louis): Jul 19-27 Memphis to New Orleans: Mar 15-23 AMERICAN DUCHESS Memphis to New Orleans: Nov 15-23 Memphis to Alton (St. Louis): Sep 27-Oct 5 AMERICAN DUCHESS Alton (St. Louis) to Memphis: Oct 18-26 Memphis to Clarksville (Nashville): Apr 5-13 AMERICAN COUNTESS Louisville to Clarksville (Nashville): Sep 13-21 Memphis to Alton (St. Louis): May 24-31 AMERICAN COUNTESS Memphis to Alton (St. Louis): Aug 23-30 Memphis to Chattanooga: Oct 25-Nov 1 Chattanooga to Memphis: Nov 1-8 *Offer expires 10/31/19or when no valid cabins remain. Offer is only valid on new, paid-in-full bookings. Not valid on group bookings or existing reservations. Additional terms and conditions may apply. Call for details, and mention Offer Code 2020 EBD2. FOR RESERVATIONS, CONTACT YOUR PROFESSIONAL TRAVEL AGENT OR: (888) 749-5280 H WWW.AQSC.COM 3 Hook, Line and Sailor t the end of May, on Victory Cruise Lines’ discovery-designedA small ship M/V Victory I sailing our 10- or the second time this day, most popular itinerary – year, we are pleased Toronto to Chicago – a number of frequent cruisers gathered for Fto be chosen by travel the first Steamboat Society of Lorraine (left) and Dennis (right) industry professionals as America Captain’s Presentation Staton with Cruise Director being the best at what we to be held on a Victory ship. Katharine Boelter, receiving their do – cruise America’s rivers. They were there to welcome Sapphire-level SSOA certificates. We appreciate receiving three members to the Sapphire level. TravelAge West’s 2019 It was just the ship’s third voyage under American Queen Wave Award for Best Jim Unger accepting the TravelAge Steamboat Company ownership and operation. River Cruise Line for U.S. West 2019 Wave Award for Best Joe Baldwin and Dennis and Lorraine Staton were inducted to Sailings on behalf of each River Cruise Line for U.S. Sailings. the elite level, welcomed to dinner with Capt. Gary Kerr and guest who has given us the received certificates of achievement and framed, signed paintings opportunity to be part of a uniquely American river by maritime artist Michael Blaser. cruising journey. Lorraine retired from teaching, and Dennis, semi-retired, still does In June, our Vice President of Hotel Operations, Jim Unger, part-time tax preparation and works on his hometown’s zoning traveled to Marina del Rey, California, to represent us at the board. They have one daughter and three grandchildren. black-tie awards gala. Joe had done corporate financial executive work for publicly traded “It was certainly a great honor to accept the 2019 Wave Award companies. He has three daughters and six grandchildren. on behalf of American Queen Steamboat Company for the Dennis and Lorraine began cruising on the American Queen in category of Best River Cruise Line for U.S. Sailings,” Jim her inaugural season, 2012, after 20 years of ocean cruising. They said. “What made this evening extra special was the 50-year had never visited New Orleans, and thought a domestic river anniversary celebration of TravelAge West. Kudos to TravelAge voyage would be a fun way to get there. “Hooked,” said Dennis. “Absolutely. We have cruised every year since the company started.” West for supporting our amazing travel industry over all of these years!” Joe and his wife met a doctor from Cleveland while across Canada on the now-defunct luxury passenger train the American Orient DID YOU KNOW Express. She recommended they try paddlewheel cruising, having that cruise nights on Victory herself sailed on the Delta Queen a whopping 26 times. Intrigued, Cruise Lines’ discovery-designed small ships, sailing the Great they returned home to find an offer from a travel agent in their Lakes, the Canadian Maritimes, New England and the coastal mailbox – an American Queen voyage departing from Nashville.
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