The breakthroughs we help our clients make

With the goal of mapping all the stars in the Milky Way, the European Space Agency had an astronomically big data challenge. Inside you’ll read success stories about innovative enterprises that are making breakthroughs with our advanced software technologies.

Creative technology partner with a passion for excellence and client success

InterSystems Corporation is a software products company with offices in 25 countries and corporate headquarters in Cambridge, . Our advanced technologies for data management, connectivity, and analytics enable IT breakthroughs in industries that require the highest software performance and reliability.

What sets us apart is that everyone in our company is dedicated to making clients successful. As a privately held business since 1978, our focus on client success has never been distracted by quarterly profit targets and demands from stockholders.

Our clients include The Johns Hopkins Hospital, Petrobras, TD Ameritrade, Kimberly-Clark, BNP Paribas Securities, and thousands of other leading enterprises that rely on our innovative products and 24x7 support.

We also serve the needs of application vendors. They partner with us to rapidly develop breakthrough applications that give them competitive advantages. Our products and technologies include the following:

I InterSystems Caché ® is an extremely fast and massively scalable database management system. It is the most widely used database technology in clinical healthcare applications.

I InterSystems Ensemble ® is a platform for rapid integration and the development of connectable applications.

I InterSystems DeepSee ® embeds capabilities for real-time analytics in applications built on Caché or Ensemble.

I InterSystems iKnow ™ automatically derives concepts and relationships from text and other unstructured data to quickly deliver pinpoint access, intelligent summaries, and streamlined navigation, without the need to build complex ontologies or rules.

I InterSystems HealthShare ® is a platform that enables strategic interoperability and analytics for action — within a hospital network, and across a community, region, or nation.

I InterSystems TrakCare ® is a unified, Internet-based healthcare information system that rapidly provides an electronic patient record. It is not available in the United States. European Space Agency , Spain

The European Space Agency is mapping a billion stars in the Milky Way

In 2013, the European Space Agency (ESA) launched an ambitious mission to chart a three-dimensional map of the Milky Way. Because an enormous amount of data had to be quickly stored and analyzed, ESA selected Caché as the advanced database technology to support the scientific processing of the Gaia mission.

The Gaia satellite will spend five years monitoring a billion stars in our galaxy. It will collect data on each of them about 70 times, precisely measuring their positions, distances, movements, and changes in brightness. It is expected that the Gaia mission will discover hundreds of thousands of new celestial objects, such as extrasolar planets and failed stars called brown dwarfs. Within our own solar system, Gaia is expected to observe hundreds of thousands of asteroids.

All of this adds up to an astronomical “With Caché, we obtain considerably more amount of data to be collected and superior performance and scalability than analyzed. A key element of the Gaia is possible with other databases.” satellite is the Astrometric Global Iterative William O’Mullane, Scientific Operations Manager, Solution (AGIS), which iteratively refines Gaia Mission the spatial accuracy of all the Gaia measure - ments. In the course of its operation, AGIS must be able to insert up to 50 billion Java objects into a database within seven days. Caché is the only database ESA found that could provide the necessary performance and scalability with only moderate hardware requirements.

The key is advanced technology, found only in Caché, which allows Java objects to be inserted directly into the multidimensional structures used by the Caché database. Says William O’Mullane, scientific operations manager of the Gaia mission for ESA, “With Caché, we obtain considerably more superior performance and scalability than is possible with other databases.”

The information Gaia collects will allow scientists to learn a great deal about the origin, structure, and evolutionary history of our galaxy.

3 4 5 National Health Laboratory Service, South Africa

South Africa’s largest pathology organization supports 4,400 clinics and hospitals in the fight against HIV/AIDS

The National Health Laboratory Service (NHLS) of South Africa has successfully completed the first of two phases of deployment for TrakCare Lab. The consoli - dated laboratory service is a key part of the government’s program to improve the management of pandemic and chronic illnesses, including drug-resistant tuberculosis, HIV/AIDS, and overall healthcare service delivery.

The NHLS handles all public health sector pathology testing and provides an extensive “We undertook an extensive, array of research and disease monitoring in-depth evaluation of leading services designed to support the 4,000 clinics LIMS products before deciding and 400 hospitals in the South African public that the TrakCare Lab system is healthcare system — a platform that supports the optimal choice for NHLS.” seamless integration and connectivity for multi - Sagie Pillay, CEO, NHLS ple applications and information repositories. In a country of 45 million, this system provides healthcare services for the approximately 38 million citizens who are uninsured. NHLS supports the National Department of Health and employs 6,500 people at more than 250 laboratories throughout the country. KwaZuluNatal, a province in South Africa’s southeast, is the epicenter of the world’s HIV/AIDS epidemic. But thanks to the rapid turnaround of test results made possible by TrakCare Lab, KwaZuluNatal is seeing faster access to treatment for its large HIV-positive population.

The program is implementing TrakCare Lab on a network that utilizes the InterSystems Caché high-performance database as a centralized repository. It also uses InterSystems Ensemble, a platform for integration and the development of connectable applications, to enable the smooth integration and connection of multiple applications and information repositories.

Sagie Pillay, CEO of NHLS, says, “We have seen the need for pathology services increase by 106% over the last four years. With this ever-increasing demand for top-tier testing and disease-monitoring services, it was essential to implement a world-class laboratory information management system (LIMS). We undertook an extensive, in-depth evaluation of leading LIMS products before deciding that the TrakCare Lab system is the optimal choice for NHLS.”

TrakCare is not available in the United States.

6 Companhia Brasileira de Petróleo Ipiranga SA, Brazil

Ipiranga cuts integration costs by 50%

In order to adapt to norms defined by Brazil’s State Secretaries of the Treasury and Internal Revenue Service, the Brazilian petroleum company Ipiranga opted for a commercial NF-e application that needed to be integrated with their existing software systems. That decision created another big challenge: managing the complexity involved in integrating the NF-e solution with ABADI (Automation of Ipiranga’s Bases and Deposits), the company’s billing system.

Ipiranga solved this issue by using Ensemble. According to Betsy Rabello, Ipiranga’s administrative systems advisor, three key facets of InterSystems’ integration technology were fundamental to the decision: “Ensemble’s perform - ance, robustness, and stability were beyond any doubt the product’s strong points. We have used Ensemble as our only integration platform since 2005. In addition, ABADI runs on Caché, which also influenced our decision,” she explains.

The project was concluded in approximately ten months. Ensemble made it possible to simplify NF-e application resources, transforming them into services and isolating the application’s complexity in order to integrate it with ABADI. “Besides generating significant savings and offering us the chance to use the SOA concept, Ensemble provided us with much faster development and allowed us to run system maintenance in a much simpler manner,” says Rabello.

Ipiranga also used Ensemble technology for “Ensemble’s performance, robustness, all the integrations needed to implement and stability were beyond any doubt its Siebel CRM software. Says Rabello, “We the product’s strong points.” mapped all the integrations to be devel - Betsy Rabello, Administrative Systems Advisor, Ipiranga oped, encompassing integrations for ERP, ABADI, the maintenance and equipment management system, our business portal, and others. Out of a total of 33 integrations, approximately 16 services were used again, so we obtained a cost savings of about 50%.”

According to Eduardo Coelho, executive director of Visão Virtual, the InterSystems partner responsible for developing the integrations in these two Ipiranga projects, these kinds of initiatives show the potential of InterSystems technology. “We would be unable to do this without Ensemble. Of course, you need a trained and efficient team, with technical knowledge, but the robustness and performance of this platform are impressive,” Coelho says.

7 8 9 National Health Service, Scotland

Scotland creates nationwide electronic patient records

InterSystems is playing an important role as Scotland’s National Health Service (NHS) implements their eHealth Program — a bold vision for connected health - care throughout the country. The NHS Scotland Patient Management System program for hospitals gives authorized users immediate access to better clinical and administration information from one standard healthcare information system. The program is using TrakCare to replace aging disparate systems with one unified, Internet-based healthcare information system to share best practices, minimize harmful variation of processes, and standardize reporting. It is a strategic part of the Scottish government’s e-health transformation to empower a 21st century NHS to provide effective, fair, and affordable care.

A consortium of five Health Boards comprising NHS Ayrshire & Arran, NHS Borders, NHS Grampian, NHS Greater Glasgow and Clyde, and NHS Lanarkshire created a team of more than 160 users to agree on requirements and select the patient management system. When the contract was signed, Alan Lawrie, eHealth Program Board Chairman, said, “We believe that TrakCare will play an important role in streamlining patient services, leading to faster diagnosis and treatment while enhancing patient safety.”

Two other Boards — NHS Lothian and NHS Highland — have also chosen to implement TrakCare. Together, the seven Boards serve over 75% of Scotland’s population and support more than 114,000 staff working in emergency, inpatient, outpatient, radiology, and mental health care settings. In a supplementary contract, NHS Scotland chose Ensemble as the national integration platform to share infor - mation, processes, and workflow for interoperability between other systems.

Key Benefits for Scotland “We believe that TrakCare will play TrakCare gives each NHS Board the benefits of an an important role in streamlining electronic patient record, including: patient services, leading to faster diagnosis and treatment while I Paperless patient records, avoiding the costly enhancing patient safety.” storage, transport, and tracking of paper records. Alan Lawrie, Chairman, eHealth Program Board

I Immediate and effective recording of patient admissions, discharges, and transfers at all points of care.

I Easy-to-use Internet-based access with visual alerts that highlight critical care information such as allergies, as well as dashboards and reports for management insight.

I Easier test ordering and access to results, including radiology and PACS images, that minimizes lost and unnecessarily repeated tests.

I Real-time bed management within coordinated care processes that makes efficient use of resources.

TrakCare is not available in the United States.

10 The U.S. Department of Veterans Affairs and U.S. Department of Defense, United States

United States military healthcare systems serve 5.4 million active personnel and veterans annually

The Department of Defense Military Health System (MHS) bases its primary health information system, as well as a similar system used in combat deployments, on Caché. When they upgraded from their legacy database system to Caché, the MHS experienced a dramatic increase in performance and scalability, reduced hard - ware requirements, and a more open environment for greater interoperability.

The Department of Veterans Affairs (VA) runs the largest healthcare system in the nation, comprising over 1,300 hospitals, clinics, and other facilities, and treating more than 5.4 million patients annually. Their keystone application is the Caché- based VistA electronic medical record (EMR) system. Via a Web portal, VistA instantly provides clinicians with a complete medical record, including clinical and historical data, for each patient they treat. The VistA system also includes a physician order entry module and will display reminders for follow-up care, immunizations, and other important actions.

The VA uses Ensemble to let veterans tap into the VistA EMR through the My HealtheVet personal health record application. My HealtheVet provides veterans with easy access to their own medical information, including histories and lab results. They can use My HealtheVet to schedule appointments, exchange secure messages with their physicians, accurately track and graph health indicators over time, and produce a printed report of vital information to take to clinicians outside the VA’s electronic network. My HealtheVet is a model for empowering patients to take an active role in their healthcare, and for improving care while lowering costs.

11 12 13 Belgian Federal Police, Belgium

Belgium coordinates police force of 40,000

When new laws resulted in sweeping reforms of Belgium’s police forces, the federal police were tasked with creating a single computing hardware and software architecture that they, and agents in all 195 of Belgium’s local police zones, would share. For the core data management and application infrastruc - ture, the federal police chose Caché.

“As a result of a European open public tender procedure, “Caché was chosen because it provided the Caché was chosen because it provided the best combination best combination of of quality, reliability, performance, and price,” says François quality, reliability, Laruelle, ICT director of the Belgian federal police. “Another performance, and price.” important factor was that we could easily migrate data, meta - François Laruelle, ICT Director, data, and stored procedures from Informix and Sybase. In Belgian Federal Police fact, when we ported our Information System for Local Police (ISLP) solution, over 99% of the more than 2,700 stored pro - cedures were converted automatically.” Laruelle also praised InterSystems for the support provided during the migration process. “Some stored procedures required manual conversion, and InterSystems worked with us until they all ran correctly. They went beyond their contractual obligations,” he says.

The results have been good. “Our combination of Caché on Intel-based hardware running Red Hat Linux is absolutely reliable and fast,” Laruelle says. “Before, only a few of the largest local systems running the ISLP application had a failover mechanism. Now, every database server has failover.” Approximately 28,000 workstations, serving 30,000 local police agents, run the Caché-based ISLP solution, feeding information into a centralized database.

In addition to migrating ISLP from Informix to Caché, Laruelle and his team are bringing over several of the Sybase-based applications used by the federal police, including the data warehouse, the human resources and planning solu - tion, and the judicial police solution. The ultimate goal is to simplify the client infrastructure and reduce costs over the long term. In Spring 2012, an additional 10,000 federal police began using the Caché-based applications.

At the same time, Laruelle’s team is developing a new suite of applications based on Caché. These will be used for crime investigation, traffic management, recruit - ment, and a host of other functions. “For example, our new solution for crime investigation gives investigators a broad overview of the elements of a case,” says Laruelle. “It brings together disparate information about the events, people, transportation, places, and other details in various formats — and supports cross- referencing and analysis of the data. This application highlights how Caché’s flexible nature enabled us to naturally model in the database how we work.”

What benefits do the Belgian police see from their integrated IT architecture? “In addition to improved reliability and performance, we are more efficient now,” Laruelle says.

14 SPAR Austria/ASPIAG, Austria

Retailer in Austria controls inventories in 2,000 outlets

Salzburg-based SPAR Austria, a member of SPAR, the world’s largest food retailer consortium, is a €4 billion company with over 1,300 outlets within Austria. They wanted an end-to-end enterprise resource planning (ERP) and point-of-sale (POS) system to help managers of local stores control their inventories. After carefully researching their options, SPAR Austria decided to implement IMAge (Integrated Management Application for Grocery Enterprises), a solution based on Caché. IMAge was originally developed by Austria SPAR International AG (ASPIAG), SPAR Austria’s international subsidiary, for the quickly growing Eastern European market.

“In the past, stores occasionally ran short of goods because the store managers had to rely on inaccurate data calculated by the central office. Now, managers are able to control the movement of goods, the inventory in their stores, and pending deliveries,” says Günther Kilian, process manager at SPAR Austria. “Plus, the IMAge system is easy to use. The tool set has been matched perfectly with the requirements of employees.”

“Ease of use was an important consideration when we developed IMAge,” says Gerd Karnitschnig, managing director of SPAR IGT Slovenia and IT coordina - tor at ASPIAG. “We used Caché Server Pages technology to create a common user interface for the centralized and local portions of the application. From the user’s perspective, “We are very happy with Caché’s there is only one system to learn. That gives us a rapid Web development, scalability, competitive edge.” and high performance.” Gerd Karnitschnig, Managing Director, SPAR IGT Slovenia Performance and scalability are also very important, because SPAR stores include convenience stores, specialty gourmet food shops, supermarkets, and huge “hypermarkets” that sell much more than just groceries. Today, IMAge is in place at more than 2,000 SPAR stores in six countries, including 150 hypermarkets.

According to Karnitschnig, there are a number of improvements and additions being developed for the IMAge solution, some of which will use InterSystems Zen™ Web development technology. “We are very happy with Caché’s rapid Web development, scalability, and high performance,” he says.

15 16 17 Partners HealthCare System Inc., United States

Strategic interoperability at Partners HealthCare

Based in Boston, Partners HealthCare is one of the largest integrated healthcare networks in the United States. Founded in 1994 by Brigham and Women’s Hospital and Massachusetts General Hospital, the Partners system includes community and specialty hospitals, a managed care organization, a physician network, home care and other health-related entities. Partners HealthCare is also a teaching affiliate of Harvard Medical School and a national leader in biomedical research.

Partners HealthCare wanted to consolidate its financial and clinical systems onto one (EHR) platform, supporting its vision to be more agile, integrated, and efficient. Partners standardized on HealthShare as an enterprise platform for interoperability, supporting its strategic Partners eCare initiative.

In July 2012, Partners HealthCare had announced it would implement an integrated electronic health “InterSystems will help Partners HealthCare fulfill its pledge to deliver information system across the network by 2017. the highest quality care that is safe, This strategic initiative, Partners eCare, is the effective, accessible, and affordable.” largest program of its kind in the history of Partners HealthCare and is crucial to the organization’s Steve Flammini, CTO, Partners HealthCare System leadership and innovation in redesigning patient care models, advancing population health management, improving affordability, enhancing the patient experience, and strengthening community-based care.

InterSystems technology will support the seamless flow of clinical and administrative information between third-party systems and the enterprise EHR system (provided by ), helping to improve coordination of care, reduce unnecessary testing, and support quality and cost imperatives.

Partners HealthCare selected InterSystems because of its long history of success with InterSystems technologies. The Caché high-performance database system powers the enterprise EHR system and hundreds of applications used 24x7 by thousands of clinicians; and the Ensemble rapid integration software has enabled a smooth integration of Partners HealthCare’s rich library of services and applications.

“Partners HealthCare is redesigning care delivery to improve the health of our patients and the affordability of care. Achieving these goals requires a level of coor - dination and standardization across Partners HealthCare that cannot be supported by a ‘patchwork quilt’ of disparate information systems,” said Steven Flammini, chief technology officer, Partners HealthCare. “Working in concert with our EHR vendor, InterSystems will help Partners HealthCare fulfill its pledge to deliver the highest quality care that is safe, effective, accessible, and affordable.”

18 Medipal Holdings Co. Ltd., Japan

Logistics system for largest wholesale company in Japan tracks 90,000 items

In 2005, Japan’s largest commodity wholesale company, Paltac, merged with medicine wholesale company Medico Group to form Medipal Holdings Co. Ltd . The resulting enterprise is the largest wholesale company in Japan, with revenues topping ¥2.54 trillion ($25 billion).

The merger created an opportunity to revamp all of Medipal’s computer systems and make them more efficient by leveraging the advanced technology and know- how already in place within Paltac KS, a longtime InterSystems customer. Of particular interest was their Caché-based “SAMS” logistics system, which routinely achieves 99.999% shipping accuracy. Medipal was so impressed with Caché, the company chose it as the core database management technology for all of their systems going forward.

First, Medipal undertook the renewal of the information system and replacement of the sales support system within their medicine division. Both projects were successfully finished and brought significant improvements in performance and reduction of resources.

Their next project is to build an innovative “We have been using Caché for a long medicine logistics center. Every month, time, and we are very happy with its Medipal handles as many as 90,000 different performance, rapid development, items, taking and fulfilling orders from small resource requirements, organizations ranging from small hospital and cost efficiency.” pharmacies to large group hospitals. The Juro Yamagishi, Vice President, Medipal Holdings new logistics systems will automate the order-taking and delivery process, eliminat - ing potential human error and resulting in higher productivity, improved cost-effectiveness, and better customer service. The goal is to build a logistics system with Six Sigma quality (fewer than 3.4 errors per million transactions) while maintaining consistent and secure delivery to customers.

The first deployment of the new logistics system was rolled out in the Kanagawa Logistic Center. It will be followed by a deployment in Osaka and will ultimately be used nationwide in Japan.

Juro Yamagishi, vice president of Medipal Holdings, says, “We have been using Caché for a long time, and we are very happy with its performance, rapid development, small resource requirements, and cost efficiency.”

19 20 21 National Patient Overview, Sweden

Sweden deploys national system to improve patient care

In 2008, Sweden signed contracts with its suppliers to begin development of a national electronic health record one of the first of its kind in the world, based on HealthShare. This effort, known as the NPÖ, or the National Patient Overview, is part of Sweden’s national IT strategy for improving patient safety and quality of care. Like similar efforts elsewhere, Sweden wants to ensure that key clinical information belonging to each of its citizens is securely “Our use of HealthShare for the NPÖ is available online to caregivers, from anywhere giving patients greater confidence in us at anytime. and satisfaction knowing that we can truly see their entire medical history, and Sweden has seen rapid success. In a little are not missing some crucial piece of more than one year, the electronic health information from encounters in other record deployed in Örebro, the first of the places or with other physicians.” country’s 21 healthcare regions to go live with Bengt Curman, Chief Physician, Medicine Clinic, the NPÖ. When all healthcare districts are Örebro University Hospital online, Sweden will have a truly national electronic health record system.

HealthShare was chosen for its proven reliability, scalability, and interoper- ability with existing healthcare systems. It took fewer than ten developers and managers working on the NPÖ to achieve a successful rollout under very tight time constraints.

HealthShare provides caregivers with a consolidated, browser-based display of patient demographics, medication lists, lab results, allergies, and other information considered most important for ensuring safe and effective care. The caregiver can simply click through to the detailed information behind the overview. Lab data is kept in a central repository, with the rest of the patient data retrieved as needed from local providers’ electronic medical record systems .

Going forward, plans for the NPÖ include using HealthShare for a Web portal so citizens can access their own healthcare information, and a smartphone interface that lets clinicians access clinical data anywhere and anytime to ensure the highest level of care.

22 Eurex SecLend/Stabilit Informatik AG, Switzerland

Eurex gains capacity to process 100,000 securities

Founded in 1998 as a joint venture between Deutsche Börse AG and the SWX Swiss Exchange, Eurex is one of the world’s leading derivatives exchanges. In 2005 Eurex launched a new division, Eurex SecLend, a fully integrated electronic marketplace for international security lending of fixed income stocks and bonds. Their automated data maintenance solution, called Data Care Management, is based on Caché.

The Data Care Management solution was developed by Stabilit Informatik for Eurex when it became obvious that they could not launch SecLend using the old, manual processes for collecting and combining information about securities. Data arrives on a regular basis via email in Excel files from providers such as Bloomberg, Swiss National Bank SNB, Telekurs, and others. In addition, Web sites of other data sources have to be queried.

“This is extremely complex master data that we obtain from external sources, consolidate, and subject to comprehensive quality controls,” explains Francisco Gonzalez, head of Eurex SecLend. From processing about 20,000 securities at its inception, today SecLend handles about 40,000 daily. “Without automation, we would be unable to manage these volumes of static data,” says Gonzalez.

Using Java as their development language, “We were particularly impressed Stabilit coupled the Caché high performance with how Caché dealt with object database with the Visual Rules rules complex data and its seamless engine and Kiwi Web extractor to create the connection to our Java environment. Data Care Management solution for Eurex A relational database would have SecLend. The solution automatically accepts been hopelessly outmatched.” data from a wide variety of sources and, using Jan Trnka, General Manager, Stabilit Informatik a complex series of business rules, consoli - dates them into a master data store that is made available to trading platforms. “We had high expectations regarding the performance and scalability of Caché,” recalls Jan Trnka, general manager of Stabilit, “but we were particularly impressed with how it dealt with complex data and its seamless connection to our Java environment. A relational data - base would have been hopelessly outmatched.”

Gonzalez believes that Eurex SecLend is fully equipped to handle their planned global market growth, saying, “The extensive automation has freed up capacity in the team, and 100,000 securities will absolutely be no problem for us.”

23 24 25 State of Rhode Island, United States

Rhode Island establishes statewide health analytics and information exchange

In the United States, the state of Rhode Island is making progress toward improving healthcare and controlling costs by using HealthShare to develop a statewide health information exchange, data aggregation, and analytics.

Rhode Island’s exchange called CurrentCare is a service of the Rhode Island Quality Institute (RIQI) and was built on the HealthShare informatics platform. One challenge RIQI had to overcome in the development and deployment of CurrentCare is common to many regional and statewide information exchange efforts — how to simply, cost-effectively, and nondisruptively collect patient data from smaller physician practices that lack the resources to connect directly to the health information exchange.

A growing number of practices do have the “The comprehensive patient record basic infrastructure needed to support the we’re building with HealthShare is National Health Information Network Direct giving providers across the state the protocols and the creation of standard sum - information they need to deliver the mary of care documents, and RIQI is acting on best care.” this opportunity. Through a health Internet Gary Christensen, Chief Operating Officer, RIQI service provider (similar to a commercial Internet service provider) these practices exchange care summaries securely with other providers and hospitals to improve care coordination. The care summaries may also be sent to CurrentCare, providing a seamless feed of information from small practices into the statewide health infor - mation exchange. If the patient has consented to have CurrentCare collect this information, CurrentCare posts the care summary to the patient’s record.

“The comprehensive patient record we’re building with HealthShare is giving providers across the state the information they need to deliver the best care,” says Gary Christensen, RIQI’s chief operating officer. “And HealthShare gives RIQI the analytics needed to target cost savings and provide a level of quality-of-care feedback that physicians can’t get by looking only at their own records.”

26 PCS, United Kingdom

Developer creates application that derives real-time insights from social media conversations

Social media conversations have the power to shape and steer how brands are perceived on a global scale. Yet traditional social media monitoring tools have been limited in their ability to provide real-time insight on issues that matter to brand owners. Primitive keyword searches often cannot distinguish between a company named “Apple” and an ingredient in apple pie, rendering their results unusable. And tools for discerning positive or negative sentiment are notoriously unreliable, missing key subtleties in language and tone.

Social Knowledge is a real-time perception management solution from PCS, a UK-based application vendor. Using iKnow, an advanced text analysis technology that gleans concepts from large volumes of unstructured text, Social Knowledge enables brand owners and their marketing agencies to monitor and analyze what’s being said about their brands across popular social media channels. Social Knowledge also allows users to respond to and shape those conversations in a relevant and timely manner.

By gleaning concepts — not simply keywords — “Using iKnow, our Social and monitoring the tone of what people are Knowledge product can deliver saying, Social Knowledge gives brand owners actionable insights about social more control over how they are perceived in the media conversations as they fast-moving social media arena, enabling them are happening.” to act quickly to protect and enhance their Philip Walker, Managing Director, PCS image, reward positive feedback, communicate the latest information, and manage negative sentiment. At the heart of Social Knowledge is innovative linguistics analysis technology from InterSystems that not only identi - fies exactly what’s being said, but can offer insight into sentiment — how people feel about a brand — to engage more effectively with important audiences. The linguistics analysis is combined with analytics to identify language, gender, trends, links, sentiment, salience of high-level topics, interaction, Klout score of author influence, and entities such as companies, people, and places.

Social Knowledge takes in social media posts from multiple channels. Users can set search criteria against incoming data, and then analyze the results to gain insights. Built-in response tools close the loop, enabling rapid response to changing sentiment. “Using iKnow, our Social Knowledge product can deliver actionable insights about social media conversations as they are happening,” says Philip Walker, managing director at PCS.

27 28 29 Our passion for client success

We support our clients with multiple modes of Worldwide 24x7 Support training and technical support that are consistently We are committed to giving our clients the best rated at a 99% satisfaction level. service possible. Headquartered in Cambridge, Massachusetts, the Worldwide Response Center (WRC) has personnel in cities around the globe and Education and Training provides engineering-level expertise and multi- Our Learning Services department offers a wide lingual, 24x7 support for all InterSystems products. variety of classroom and remote training opportuni - ties to make sure you can derive maximum value Available by Phone, Email, and Internet from our products. Regardless of the way you contact the WRC, you’ll have direct and immediate access to a Hands-on Classroom Training specialist who can resolve a problem or answer We offer hands-on training for application your question. developers, integrators, and systems administra - tors. Lively, informative classes (held at your Clients Set the Standard facility or ours) use exercises pulled from real-life You may set and change the priority of your scenarios. issues as you wish. No WRC issue can be consid - ered closed without your permission. Certification Programs Coursework through Learning Services can lead Follow-up to certification as an InterSystems technology After an issue is closed, we’ll check back to make expert. Certification provides standardized sure you are satisfied. measurement of skills, knowledge, and applied experience with our products.

University Outreach Working with universities around the world, Learning Services promotes the use of our products in classes attended by a new generation of developers. Thanks to this program, we can help you find graduates and interns trained in InterSystems’ software to fulfill your staffing and research needs.

30 With our advanced software technologies, you’ll make breakthroughs.

InterSystems Corporation World Headquarters One Memorial Drive Cambridge, MA 02142-1356 Tel: +1.617.621.0600 Fax: +1.617.494.1631 InterSystems.com

InterSystems Caché, InterSystems Ensemble, InterSystems HealthShare, InterSystems DeepSee and InterSystems TrakCare are registered trademarks of InterSystems Corporation. iKnow is a trademark of InterSystems. Other product names are trademarks of their respective vendors. Copyright © 2013 InterSystems Corporation. All rights reserved. 12-13