DOCSLIB.ORG

Culture in Service Design

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Culture in Service Design JYU DISSERTATIONS 199 Tarja Chydenius Culture in service design How service designers, professional literature and service users view the role of national, regional and ethnic cultures in services JYU DISSERTATIONS 199 Tarja Chydenius Culture in Service Design How Service Designers, Professional Literature and Service Users View the Role of National, Regional and Ethnic Cultures in Services Esitetään Jyväskylän yliopiston humanistis-yhteiskuntatieteellisen tiedekunnan suostumuksella julkisesti tarkastettavaksi huhtikuun 18. päivänä 2020 kello 13. Academic dissertation to be publicly discussed, by permission of the Faculty of Humanities and Social Sciences of the University of Jyväskylä, on April 18, 2020 at 1 p.m. o’clock. JYVÄSKYLÄ 2020 Editors Marko Siitonen Department of Language and Communication Studies Timo Hautala Open Science Centre, University of Jyväskylä Copyright © 2020, by University of Jyväskylä Permanent link to this publication: http://urn.fi/URN:ISBN:978-951-39-8100-6 ISBN 978-951-39-8100-6 (PDF) URN:ISBN:978-951-39-8100-6 ISSN 2489-9003 ABSTRACT Chydenius, Tarja Culture in service design How service designers, professional literature and service users view the role of national, regional and ethnic cultures in services Jyväskylä: University of Jyväskylä, 2020, 250 p. (JYU Dissertations ISSN 2489-9003; 199) ISBN 978-951-39-8100-6 Societies and economies are increasingly based on services. Service design is a human centric and participatory approach to develop services into value creating service experiences. Services are predominantly based on human interaction, and since no human interaction takes place in a cultural vacuum the purpose of this study is to explore how culture is approached in service design. The focus is on large cultures such as national, regional or ethnic cultures and what kind of a role cultural factors are given during service design activities and interactions. Addi- tionally, the study explores the service user perspective, i.e. how do they perceive cultural factors and backgrounds to matter in service situations in general. The research joins a timely discussion on how culture is conceptualized and made relevant in professional contexts. The interdisciplinary study draws on the recent advances in service research and explores how the new service marketing perspectives emphasizing service stakeholders as joint value creators have con- tributed to service design in activities related to cultural issues. The study follows a three-pronged methodological approach. First, profes- sional service designers were thematically interviewed about their understand- ing of culture and how cultural issues are addressed during service design pro- cesses. Secondly, professional service design literature was analyzed to shed light on how cultural issues are approached in the professional service design dis- course. While the results from the first two sub-studies indicated that cultures are addressed only in cursory ways during design processes, the third sub-study explored on service users’ perceptions of cultures’ role in service situations. These multiple interviewer, structured interviews imply that service users think in more varied ways about cultural issues than how the topic is discussed by service designers and in the domain’s professional literature. Service designers seem to approach culture with caution. Although claim- ing its relative importance they seem to lack ways to approach it. Thus, more knowledge is needed about how to suitably operationalize culture in various ser- vice design contexts. Furthermore, new models are needed to apply a dynamic and socio-constructionist understanding of intercultural communication in the design processes. Keywords: Culture, intercultural communication, service design, service TIIVISTELMÄ (ABSTRACT IN FINNISH) Chydenius, Tarja Kulttuuri palvelumuotoilussa Kansallisten, alueellisten ja etnisten kulttuurien rooli palvelumuotoilussa, am- mattikirjallisuudessa ja palveluissa käyttäjien näkökulmasta Jyväskylä: Jyväskylän yliopisto, 2020, 250 s. (JYU Dissertations ISSN 2489-9003; 199) ISBN 978-951-39-8100-6 Yhteiskunnat ja taloudet perustuvat yhä enemmän palveluihin. Palvelumuotoilu on ihmiskeskeinen ja osallistava lähestymistapa palvelujen kehittämiseen ja arvoa tuot- taviin palvelukokemuksiin. Palvelut pohjautuvat pitkälti inhimilliseen vuorovaiku- tukseen, joten ne eivät tapahdu kulttuurisessa tyhjiössä. Tämän tutkimuksen tavoit- teena on tarkastella, miten kulttuuria huomioidaan palvelumuotoilussa. Tutkimus keskittyy suuriin kansallisiin, alueellisiin tai etnisiin kulttuureihin ja siihen, miten kulttuurisia tekijöitä huomioidaan palvelumuotoilun aikana. Lisäksi tutkimus sel- vittää palvelunkäyttäjien näkökulmaa eli sitä, miten käyttäjät arvioivat kulttuuristen tekijöiden vaikuttavan palvelutilanteisiin yleisesti. Tutkimus osallistuu ajankohtaiseen keskusteluun kulttuurin käsitteestä ja sen relevantiksi tekemisestä. Tieteiden välisessä tutkimuksessa hyödynnetään viimei- sintä palvelututkimusta ja palvelujen markkinoinnin uutta näkökulmaa, jossa koros- tuu palveluprosessin osallisten rooli yhteisinä arvonluojina. Tutkimus tarkastelee sitä, kuinka tämä ymmärrys heijastuu kulttuuristen tekijöiden huomioimiseen pal- velumuotoilussa. Aihetta lähestytään monimenetelmällisesti. Ensin palvelumuotoilijoita haasta- teltiin temaattisesti heidän kulttuurinäkemyksistään ja siitä, miten he huomioivat kulttuurisia tekijöitä muotoiluprosessin aikana. Seuraavaksi analysoitiin kulttuurin esiintymistä palvelumuotoilun ammattikirjallisuudessa. Koska kahden ensimmäi- sen osatutkimuksen tulokset osoittivat, että kulttuurisia tekijöitä huomioidaan pal- velumuotoilussa vain pintapuolisesti, selvitettiin kolmannessa osatutkimuksessa palveluiden käyttäjien havaintoja kulttuurien merkityksestä palvelutilanteissa. Strukturoidut monihaastattelijahaastattelut viittaavat siihen, että palveluiden käyt- täjät antavat kulttuurisille tekijöille paljon moninaisempia merkityksiä kuin mitä il- menee palvelumuotoilijoiden tai heidän ammattikirjallisuutensa keskusteluista. Palvelumuotoilijat näyttävät lähestyvän kulttuuria varovaisesti. Vaikka haas- tatellut palvelumuotoilijat tunnistivat kulttuurin suhteellisen merkityksen, heiltä näytti puuttuvan tapoja lähestyä sitä. Siksi tarvitaan lisätutkimusta siitä, miten kult- tuuria voidaan operationalisoida eri palvelumuotoilukonteksteissa. Lisäksi tarvi- taan uusia malleja, joiden avulla dynaamista, sosiokonstruktionistista kulttuurien välisen viestinnän ymmärrystä voidaan soveltaa palvelumuotoiluprosesseihin. Asiasanat: kulttuuri, kulttuurien välinen viestintä, palvelumuotoilu, palvelu Author Tarja Chydenius Intercultural communication Department of Language and Communication Studies University of Jyväskylä [email protected] Supervisors Marko Siitonen Department of Language and Communication Studies University of Jyväskylä Malgorzata Lahti Department of Language and Communication Studies University of Jyväskylä Reviewers Satu Miettinen Faculty of Art and Design University of Lapland, Finland Øyvind Dahl Faculty of Theology, Diaconia & Leadership VID Specialized University, Norway Opponent Satu Miettinen Faculty of Art and Design University of Lapland, Finland ACKNOWLEDGEMENTSI HEARD ABOUT The past years have been full of reading, reflecting, writing and even more revis- ing. I have been on a quest for truth but learned that in human sciences, there are many perspectives into truth and many versions of realities. Great service is about good choices based on knowledge and understanding about people’s lives in local and global contexts. I am curious to see how this dissertation lives on in the future discussions by service designers and researchers of intercultural com- munication and other fields. This kind of academic exploration can never be achieved alone. There are many people I would like to thank for their support. First of all, I am very grateful for my main supervisor Marko Siitonen and my secondary supervisor Marke (Malgorzata) Lahti for our countless and insightful discussions that have driven my thinking and writing. The seminar sessions in Jyväskylä were always inspir- ing, and I am grateful for the peer support provided by all the friendly partici- pants. I owe a special thank you to my constructively critical pre-examiners Satu Miettinen and Øyvind Dahl who helped me to find the final focus in my study. A big thank you goes to many of my colleagues at Laurea for their support, but especially to Leena Alakoski, Irma Tikkanen and Virpi Kaartti who have com- mented on my manuscripts and helped me to see things I was blind to. I would also like to thank my summer course students in 2017 who acted as interviewers in my third sub-study. Without your help I would not have been able to reach such a large variety of informants with many cultural perspectives. This dissertation would not have been possible without the financial sup- port of the Finnish Employment Fund in the form of Adult Education Allowance and the grant received from Foundation for Economic Education. This funding has been pivotal in giving me the opportunity to concentrate wholly on the re- search for a couple of months a year while otherwise working full-time. Most of all, I am thankful for my husband, children and parents for their patience and encouragement. My two most devoted companions during these laborious years were my lovely dogs who forced me to take energizing breaks away from the books and screens. Sadly, the older one did not last until the end of this long
Load more

Recommended publications
  • ABSTRACT a CROSS-CULTURAL COMPARISON of SELF-PERCEPTION AMONG AMERICAN and CHINESE SECONDARY SCHOOL STUDENTS by Jianxiang Yang S
    ABSTRACT A CROSS-CULTURAL COMPARISON OF SELF-PERCEPTION AMONG AMERICAN AND CHINESE SECONDARY SCHOOL STUDENTS by Jianxiang Yang Self-perception of school-aged students has a strong interaction with their academic achievement, social relationship, and emotional well-being. The present study explores the grade, gender, and cultural difference in self-perception among Chinese and American students using a Cultural-Probe-Approach self-perception instrument that incorporates values emphasized by both American and Chinese cultures. Self-report data were acquired from 77 American students and 510 Chinese students from grades 4, 6, 8, and 10. The results display some revealing grade, gender, and cultural differences in students’ self-perception at overall and domain-specific levels. Implications for education and mental health services are also discussed. A CROSS-CULTURAL COMPARISON OF SELF-PERCEPTION AMONG AMERICAN AND CHINESE SECONDARY SCHOOL STUDENTS A Thesis Submitted to the Faculty of Miami University in partial fulfillment of the requirements for the degree of Education Specialist Department of Educational Psychology by Jianxiang Yang Miami University Oxford, Ohio 45056 2007 Advisor Aimin Wang, Ph.D. Reader Doris Bergen, Ph.D. Reader David Shriberg, Ph.D. Reader Gary W. Peterson, Ph.D. TABLE OF CONTENTS List of Tables iv List of Figures v Acknowledgement vi Introduction 1 Literature Review 2 Historical Context and Definition of Self-Perception 2 Self-Efficacy and Self-Regulation 3 Self-Esteem 4 Unidimensional and Multidimensional Measurement
    [Show full text]
  • PHANTOM PHYSICALIZATIONS Reinterpreting Dreams Through Physical Representation
    PHANTOM PHYSICALIZATIONS Reinterpreting dreams through physical representation ·······Interaction·Design·Master·Thesis······Vincent·Olislagers······June·2012······K3·School·of·Arts·and·Communication······Malmö·University······· Thesis submitted as fulfillment of the requirements for the degree of Master of Science in Interaction Design Advisor: David Cuartielles Examiner: Susan Kozel Thesis defense: 31 May 2012 | 10:00-11:00 at MEDEA research center for collaborative media More info at: vincentolislagers.com This text and the design work in it are available under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License p. 2 ABSTRACT ACKNOWLEDGEMENTS This thesis begins with a philosophical question: What if we I would like to express my gratitude to everyone who has shared could amplify our waking experience with the aesthetic qualities their intelligence and offered me their assistance of dreams? Through a discourse on experiential dream related during the thesis writing and my Master studies, I am truly aspects in philosophy, design and daily life it examines what it indebted to you. In particular I am thankful to: means, and has meant, to dream, and how these qualities already permeate the physical world. I hypothesize that objects capable of Hans & Monique Olislagers for allowing me to realize my dreams representing dream related physiological data as physical output and for their unwavering support. My supervising professor have the potential to amplify our waking experience. To formulate a David Cuartielles for his guidance, and for creating the Arduino set of considerations for the design of such objects, an ethnographic prototyping platform, which has enabled me to test my ideas with study of dream experience, comprising a survey, a cultural probe real people.
    [Show full text]
  • Visualizing Support Through Speculative Digital Spaces Melissa Palermo a Thesis in the Department of Design and Computation Arts
    Visualizing Support Through Speculative Digital Spaces Melissa Palermo A Thesis in The Department of Design and Computation Arts Presented in Partial Fulfillment of the Requirements For the Degree of Master of Design at Concordia University Montreal, Québec, Canada July 2018 © Melissa Palermo, 2018 CONCORDIA UNIVERSITY School of Graduate Studies This is to certify that the thesis prepared By: Melissa Palermo Entitled: Visualizing Support Through Speculative Digital Spaces and submitted in partial fulfillment of the requirements for the degree of Master of Design Complies with the regulations of the University and meets the accepted standards with respect to originality and quality. Signed by the final examining committee: ____________________________________ Examiner Dr. Carmela Cucuzzella ____________________________________ Examiner M. Wright ____________________________________ Supervisor Dr. Rilla Khaled Approved by _________________________________________ Graduate Program Director _________________________________________ Dean of Faculty Date: ________________________________________________ ii ABSTRACT Rape culture permeates all facets of society. It is a culture wherein sexual violence, especially sexual violence against women, is treated as a normal and acceptable part of our daily lives. While we know that rape culture impacts many people, over the past few years we have seen and heard first hand accounts of the impact of rape culture in an unprecedented way. Social media has become an important space for those impacted by rape culture to share stories of sexual violence and harassment with viral hashtags from #YesAllWomen to #MeToo. While these stories have provided insight into the ways in which rape culture permeates society, wholistic spaces of support have not manifested themselves in online spaces in the same way. Through my work I will demonstrate how the visualization of affective, qualitative data can be used to consider what wholistic spaces of support can look like in a digital context.
    [Show full text]
  • Co-Designing a Chatbot for and with Refugees and Migrants
    Co-designing a Chatbot for and with Refugees and Migrants ZHIFA CHEN Co-designing a Chatbot for and with Refugees and Migrants Zhifa Chen Master’s Thesis Collaborative and Industrial Design (CoID) Department of Design School of Arts, Design & Architecture Aalto University 2019 Supervisor: Andrés Lucero Advisor: Mika P. Nieminen & Yichen Lu Co-designing a Chatbot for and with Refugees and Migrants Abstract Aalto University, P.O. BOX 31000, 00076 AALTO www.aalto.fi Master of Arts thesis abstract Author Zhifa Chen Title of thesis Co-designing a Chatbot for and with Refugees and Migrants Department Department of Design Degree programme Collaborative and Industrial Design Year 2019 Number of pages 166 Language English An information portal, HandbookGermany.de, is developed to support the integration of refugees and migrants into society in Germany. However, the information-seeking process is exhausting, cumbersome, and even confusing if refugees and migrants are not proficient at using web services. In light of this, a chatbot-based conversational service is considered as an alternative to enhance the information-seeking experience. For the purpose of designing products and services for refugees and migrants, a great deal of research proposes employing co-design methods as an effective means. The overall aim of this thesis is to explore, understand, and define possibilities of improving refugees and migrants’ experiences of social integration by proposing an engaging and efficient chatbot solution. Furthermore, this thesis aims to explore the necessity of co-design approach as a critical methodology to develop solutions. Therefore, the main research question in this thesis is how can a co-design approach contribute to designing a chatbot supporting social integration within the context of refugees and migrants.
    [Show full text]
  • Download Published Proceedings
    MELISSA CEFKIN MARTHA COTTON ORGANIZERS The National Association for the Practice of Anthropology (NAPA) is pleased to welcome you to this third annual Ethnographic Praxis in Industry Conference. NAPA is a section of the American Anthropological Association and supports the work of practicing anthropology by helping practitioners refine their skills, develop their careers, and market their services. Dennis Wiedman, Florida International Univ – President Madelyn Iris, Council of Jewish Elderly – Past President Mary Odell Butler – President-Elect Christine Miller, Savannah Coll of Art and Design – Secretary Mark Curchack, Arcadia University – Treasurer Laurie Price, California State Univ – East Bay Kendall Thu, Northern Illinois Univ Elizabeth Nanas, Wayne State Univ The American Anthropological Association, the primary professional society of anthropologists in the United States since its founding in 1902, is the world's largest professional organization of individuals interested in anthropology. Setha M Low, City Univ New York - President Virginia Dominguez, Univ Illinois – President Elect Dan Segal, Pitzer Coll - Secretary Ed Liebow, Battelle - Treasurer Florence Babb, Univ Florida Theodore Bestor, Harvard Univ Charles Briggs, Univ California - Berkeley TJ Ferguson Monica S. Heller, Univ Toronto Jennifer Jackson, Univ Toronto Thomas L Leatherman, Univ South Carolina Ellen Lewin, Univ Iowa Sally Engle Merry, New York Univ Gwendolyn Mikell, Georgetown Univ Deborah L. Nichols, Dartmouth Coll Katherine Spielmann, Arizona State Univ American Anthropological Association 2200 Wilson Blvd, Suite 600 • Arlington, VA 22201 phone 703/528-1902; fax 703/528-3546 www.aaanet.org i Introduction to the EPIC 2008 Proceedings: The Fourth Annual Ethnographic Praxis in Industry Conference 2008 marks a special year for the Ethnographic Praxis in Industry Conference – we are delighted to be hosting this, the fourth annual EPIC conference, outside the US for the first time,.
    [Show full text]
  • Narrative Spaces: on Identity Work and Placeness Through Artsbased
    Acta Universitatis Lapponiensis 379 Daria Akimenko Narrative Spaces: On identity work and placeness through arts- based narrative practices Academic dissertation to be publicly defended with the permission of the Faculty of Art and Design at the University of Lapland at Esko and Asko hall on 12 November 2018 at 12 noon. Rovaniemi 2018 Acta Universitatis Lapponiensis 379 Daria Akimenko Narrative Spaces: On identity work and placeness through arts- based narrative practices Rovaniemi 2018 University of Lapland Faculty of Art and Design Layout and cover design: Daria Akimenko Language editing: Mike Watson Sales: Lapland University Press PL 8123 FI-96101 Rovaniemi Finland tel. +358 40 821 4242 [email protected] www.ulapland.fi/LUP Printed by Hansaprint Oy, Turenki 2018 Printed work: Acta Universitatis Lapponiensis 379 ISBN 978-952-337-105-7 ISSN 0788-7604 PDF: Acta electronica Universitatis Lapponiensis 246 ISBN 978-952-337-106-4 ISSN 1796-6310 ACKNOWLEDGEMENTS These pages are the very conclusion of it all. Now that I see what my work has become, now that she does not scare or surprise me anymore, it is time to express gratitude to everyone who made it possible. It all started six years ago when I met Michael B. Hardt who became both a teacher and a friend to me and who first gave me an idea to embark on a research journey. It was a very different idea back then, but Michael’s passion for questioning the world and learning from people proved to be very inspiring and contagious. As Satu Miettinen took a leap of faith in my research proposal, she went on generously including me in interesting and challenging projects, while also giving me a lot of freedom as a supervisor.
    [Show full text]
  • Design in Times of Crisis: Onãria Pedro Oliveira and Luiza Prado, Phd Candidates in Design Research, University of the Arts Berlin
    Design in Times of Crisis: OnÃria Pedro Oliveira and Luiza Prado, PhD candidates in Design Research, University of the Arts Berlin Collaborating under the nom de plume A Parede, Luiza Prado and Pedro Oliviera create projects in the series Design in Times of Crisis to imagine future dystopias that are remarkably similar to the current realities of many living in Brazil since the 2014 election. In their words: “What would be the social and political tensions Brazil would face twenty- something years from now, should a highly conservative and neoliberal coalition rule the country?”1 The project OnÃria examines how a few extremely conservative, anti-birth control bills that have gained traction in the Brazilian House of Representatives could affect what kinds of contraceptive technologies are accessible to Brazilian citizen, and the project considers the impacts that these bills may generate. With the initial premise that if the laws were passed by government, other kinds of contraceptives that comply with these laws would be developed and released, they question what kinds of contraceptive strategies will be implemented in such a strict and conservative scenario, and how will people respond to this. A written narrative describing the scenario of anti-birth control bills, and the promotion of a product, OnÃria, was developed. This product was accompanied by a marketing strategy that encouraged make-up trends as marks of gender and sexual identities. Participants were invited to upload selfies of how they interpreted OnÃria birth control via make-up. Gallery visitors to ‘Climactic: Post Normal Design’ are invited to respond to the product OnÃria by posting a selfie on Instagram that represents their interpretation of the narrative with make-up (lipsticks, pencils, etc) tagged #Oniriaclimactic.
    [Show full text]
  • Exploring the Emotional Geographies of Communication Technology Use Among Older Adults in Contemporary London
    Exploring the emotional geographies of communication technology use among older adults in contemporary London Alexandra Boyle School of Geography Queen Mary University of London Submitted in partial fulfillment of the requirements of the Degree of Doctor of Philosophy. March 2017 Page 1 of 305 Statement of Orginality I, Alexandra Boyle, confirm that the research included within this thesis is my own work or that where it has been carried out in collaboration with, or supported by others, that this is duly acknowledged below and my contribution indicated. Previously published material is also acknowledged below. I attest that I have exercised reasonable care to ensure that the work is original, and does not to the best of my knowledge break any UK law, infringe any third party’s copyright or other Intellectual Property Right, or contain any confidential material. I accept that the College has the right to use plagiarism detection software to check the electronic version of the thesis. I confirm that this thesis has not been previously submitted for the award of a degree by this or any other university. The copyright of this thesis rests with the author and no quotation from it or information derived from it may be published without the prior written consent of the author. Signature: Alexandra Boyle Date: 24th March 2017 Details of collaboration and publications: N/A. Page 2 of 305 Abstract Geographies of ageing literature recognises the emotional qualities of ageing. However, an historical tendency to overly medicalise ageing means research often focuses on the emotions associated with specific events such as the emotions involved in living with health-related conditions, being a carer, or being cared for in different settings.
    [Show full text]
  • DESIGN4HEALTH Melbourne 2017
    DESIGN4HEALTH Melbourne 2017 Proceedings of the 4th International Conference on Design4Health Melbourne Cricket Ground, Melbourne, Australia 4-7th December 2017 Editors: Kurt Seemann & Deirdre Barron Cover: Jayden Ryles-Smith Benjamin Chaves Proceedings of the Design4Health Melbourne, 4-7 Dec. 2017, Melbourne Cricket Ground, Melbourne Victoria, Australia. p. 1 Preamble Welcome to the first Design4Health Conference in Australia, convened by the Centre for Design Innovation, Swinburne University of Technology, on behalf of, and jointly chaired with, the conference founders, Lab4Living, Sheffield-Hallam University, UK. The Centre for Design Innovation investigates and validates the key factors that underpin the design of products, services, systems, spaces, and symbols to improve the chance of user uptake and impact. Lab4Living, who established the conference, is an interdisciplinary research initiative that develops products and environments, and proposes creative strategies for dignified, independent and fulfilled living for all. This international event invited the world of health and design practitioners and researchers to come together between the 4th and 7th of December, 2017 in Melbourne, Victoria, Australia. About the conference Design4Health is an international conference that brings together designers, health professionals and creative practitioners with researchers, clinicians, policy makers and users from across the world to discuss, disseminate and test their approaches and methods in the ever-changing nexus between design and health. The conference hosted a series of different events that provided an active forum to explore how the disciplines of design and health might intersect to bring forth new ways of thinking and working in what is a dynamic, innovative and increasingly important area of research and practice.
    [Show full text]
  • UC Berkeley Recent Work
    UC Berkeley Recent Work Title Strange and Unstable Fabrication Permalink https://escholarship.org/uc/item/40z5g3sz Author Devendorf, Laura K Publication Date 2016-10-01 eScholarship.org Powered by the California Digital Library University of California Strange and Unstable Fabrication by Laura Kay Devendorf A dissertation submitted in partial satisfaction of the requirements for the degree of Doctor of Philosophy in Information Management and Systems and the Designated Emphasis in New Media in the Graduate Division of the University of California, Berkeley Committee in charge: Professor Kimiko Ryokai, Chair Professor Jenna Burrell Professor Rosemary Joyce Fall 2016 Copyright 2016 by Laura Kay Devendorf ABSTRACT Strange and Unstable Fabrication by Laura Kay Devendorf Doctor of Philosophy in Information Management and Systems and the Designated Emphasis in New Media University of California, Berkeley Professor Kimiko Ryokai, Chair In the 1950’s a group of artists led by experimental composer John Cage actively engaged chance as a means to limit their control over the artworks they produced. These artists described a world filled with active and lively forces, from the sounds of rain to blemishes in paper, that could be harnessed in creative production to give rise to new aesthetics and cultivate new sensitivities to the everyday. This approach to making was not simply act of creative expression but active attempt at creative expansion—a way of submitting to a world of creative forces beyond the self for the sake of seeing, hearing, or feeling things anew. I use these practices as a lens to reflect on the way human-computer interaction (HCI) researchers think about and design for making, specifically as it relates to the present day “maker movement.” I focus on how the design of digital fabrication systems, like 3D printers, could make room for creative forces beyond the maker and why such modes of making are worth considering in HCI research.
    [Show full text]
  • TP1 Adjustments
    Researching sensitive topics: Adjusting cultural probes to research and identify design spaces for sensitive HCI. Gregory Jackson Interaction Design One-year master 15 Credits Spring Semester 2020 Supervisor: Maliheh Ghajargar 2 Table of contents: Abstract 3 Introduction 4 Research Questions 5 Knowledge Contribution 6 Ethical/Privacy Concerns 6 Background 7 Sensitive-HCI 7 Psychotherapy X Design 10 Cultural Probes 11 Sensitive Research Methods 15 Design Process 19 ​Probe Design & Implementation 26 Introduction 26 ‘How to use’ 27 Task One - ‘Design an ‘honest’ Tinder’ 28 Task Two - ‘Design a ‘truthful’ porn’ 30 Task Three - ‘Sexual language’ 32 Task Four - ‘Build a personal and healthy sexual education’ 34 Task Five - ‘Find three sexual romanticisms in 5 minutes’ 35 Task Six - ‘Sweet Nothings’ 37 Task Seven - ‘5 Minute Debate’ 41 Task Eight - ‘A gender difference?’ 43 Task Nine - ‘Advertise actual norms’ 44 Task Ten - ‘Your thoughts’ 45 Key Results 46 Discussion 47 Future developments 52 Conclusion 52 Acknowledgements 53 Bibliography 54 3 Abstract Research tools to identify sensitive topics and thus new opportunities to design for have grown in popularity in the last twenty years within HCI, with many projects and areas to note. However, the research tools used are still underdeveloped (Crabtree, 2003), and many universal designs of the 20th century have failed to develop for more sensitive areas, bar the​ ​conventional young, non-disabled, white, cis-male​ ​(Clarkson, 2003). The topics discussed in the thesis are reviews and arguments for the use of an adapted cultural probe’s place to research sensitive topics, identify perhaps previously hidden “sensitive-HCI”​ (Waycott et al.
    [Show full text]
  • An Exploration of the Socio-Cultural Factors Influencing Condom Use in Intentions and Behaviours of Migrant Youth in South Afric
    UNIVERSITY OF CAPE TOWN DEPARTMENT OF SOCIAL DEVELOPMENT AN EXPLORATION OF THE SOCIO- CULTURAL FACTORS INFLUENCING CONDOM USE INTENTIONS AND BEHAVIOURS OF MIGRANT YOUTH IN SOUTHpe AFRICA Town A minor dissertation submitted in partial fulfilment of the requirements for the award of the Degree of Mastery in Social of Ca Science in Social Development By Rayleneniversit Rozita Titus (TTSRAY001) U Faculty of Humanities University of Cape Town April 2017 Supervisor: Dr. Johannes John-Langba The copyright of this thesis vests in the author. No quotation from it or information derived from it is to be published without full acknowledgement of the source. The thesis is to be used for private study or non- commercial research purposes only. Published by the University of Cape Town (UCT) in terms of the non-exclusive license granted to UCT by the author. University of Cape Town The copyright of this thesis vest in the author. No quotation from it or information derived from it is to be published without full acknowledgement of the source. The thesis is to be used for private study or non-commercial research purposes only. Published by the University of Cape Town (UCT) in terms of the non-exclusive license granted to UCT by the author. AN EXPLORATION OF THE SOCIO- CULTURAL FACTORS INFLUENCING CONDOM USE INTENTIONS AND BEHAVIOURS OF MIGRANT YOUTH IN SOUTH AFRICA By Raylene Rozita Titus Dissertation to be submitted to Faculty of Humanities of the University of Cape Town in partial fulfilment of the requirement for the degree of Masters in Social Development 2017 Supervisor: Dr.
    [Show full text]