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WCBS III Supply Side Report 1

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WCBS III Supply Side Report 1 Federal Democratic Republic of Ethiopia Ministry of Capacity Building in Collaboration with PSCAP Donors "Woreda and City Administrations Benchmarking Survey III” Supply Side Report Survey of Service Delivery Satisfaction Status Final Addis Ababa July, 2010 ACKNOWLEDGEMENT The survey work was lead and coordinated by Berhanu Legesse (AFTPR, World Bank) and Ato Tesfaye Atire from Ministry of Capacity Building. The Supply side has been designed and analysis was produced by Dr. Alexander Wagner while the data was collected by Selam Development Consultants firm with quality control from Mr. Sebastian Jilke. The survey was sponsored through PSCAP’s multi‐donor trust fund facility financed by DFID and CIDA and managed by the World Bank. All stages of the survey work was evaluated and guided by a steering committee comprises of representatives from Ministry of Capacity Building, Central Statistical Agency, the World Bank, DFID, and CIDA. Large thanks are due to the Regional Bureaus of Capacity Building and all PSCAP executing agencies as well as PSCAP Support Project team in the World Bank and in the participating donors for their inputs in the Production of this analysis. Without them, it would have been impossible to produce. Table of Content 1 Executive Summary ...................................................................................................... 1 1.1 Key results by thematic areas............................................................................................................ 1 1.1.1 Local government finance .................................................................................................... 2 1.1.2 Financial Management ......................................................................................................... 2 1.1.3 Tax administration................................................................................................................ 2 1.1.4 IT and technical support ....................................................................................................... 2 1.1.5 Human Resources ................................................................................................................. 2 1.1.6 Public information and empowerment ................................................................................ 3 1.1.7 Council work and accountability .......................................................................................... 3 1.1.8 Service delivery functions .................................................................................................... 4 1.2 Restrictions of WCBS III supply-side data collection ......................................................................... 4 2 The instrument WCBS ................................................................................................... 5 2.1 History of WCBS................................................................................................................................. 6 2.2 Elements of WCBS ............................................................................................................................. 7 2.2.1 Supply-side ........................................................................................................................... 7 2.2.2 Demand-side ........................................................................................................................ 8 3 Methodology .............................................................................................................. 10 3.1 Sampling ......................................................................................................................................... 10 3.2 Survey Manual ................................................................................................................................. 12 4 Key results of WCBS III ................................................................................................ 13 4.1 General data on food security, remoteness and population .......................................................... 13 4.1.1 Food security status ........................................................................................................... 13 4.1.2 Remoteness ........................................................................................................................ 15 4.1.3 Population .......................................................................................................................... 15 4.2 Local government finance ............................................................................................................... 16 4.2.1 Income ................................................................................................................................ 16 4.2.1.1 City Governments ................................................................................................. 17 4.2.1.2 Municipalities ........................................................................................................ 19 4.2.1.3 Woredas ................................................................................................................ 20 4.2.2 Expenditure ........................................................................................................................ 21 4.2.2.1 City governments and municipalities .................................................................... 21 4.2.2.2 Woredas ................................................................................................................ 23 4.3 Financial Management .................................................................................................................... 25 4.3.1 Strategic Planning and linkages to the budget ................................................................... 25 4.3.2 Financial outlook ................................................................................................................ 27 4.3.3 Accounting, Auditing and Reporting .................................................................................. 28 4.3.3.1 Annual report ........................................................................................................ 28 4.3.3.2 Accounting system and practice ........................................................................... 30 4.3.3.3 Asset register......................................................................................................... 32 4.3.3.4 Audit reports ......................................................................................................... 35 4.4 Tax administration ........................................................................................................................... 37 4.4.1 Tax identification numbers ................................................................................................ 37 4.4.2 Review of local taxes and tariffs ......................................................................................... 38 4.4.3 Tax payments, tax awareness, tax appeals and service performance ............................... 38 4.5 IT and technical support .................................................................................................................. 42 4.5.1 Availability of computers and skills .................................................................................... 42 4.5.2 Access to networks ............................................................................................................. 43 4.6 Human Resources ............................................................................................................................ 44 4.6.1 Recruitment ........................................................................................................................ 47 4.6.2 Human resource management .......................................................................................... 52 4.6.3 Training ............................................................................................................................... 55 4.7 Public Information and Empowerment ........................................................................................... 58 4.7.1 Access to information ........................................................................................................ 58 4.7.2 Participation of the community ......................................................................................... 58 4.7.3 Cooperation with local community-based organisations .................................................. 63 4.8 Council Work and Accountability .................................................................................................... 64 4.8.1 Councils and councillors ..................................................................................................... 64 4.8.2 Establishment of statutory committees ............................................................................. 66 4.8.3 Council and Audit ............................................................................................................... 67 4.9 General service provision ................................................................................................................ 67 4.10 Extension services ......................................................................................................................... 70 4.10.1 Income from agriculture .................................................................................................
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