Your GP Guide to Brailsford & Hulland Medical Practice
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Your GP Guide to Brailsford & Hulland Medical Practice The Green Brailsford Derbyshire DE6 3BX Phone: 01335 360328 Why have a guide? The information in this guide is designed to help you easily see what the practice has to offer you and your family, and how well the practice is performing. We know that having reliable information is particularly important when people move house, or when they want to change practice, or when they have just been diagnosed with an illness. At present many people do not have very much information about their local general practices. We hope that you will find the information in this guide both interesting and useful. What is in the guide? In Section A of the guide, the practice tells you about its services and staff. Section B tells you how well the practice is performing. Section C tells you how to get more information. Where does the information in the guide come from? The guide has been produced as part of an ongoing project to make local information available. Practice staff, patients and Primary Care Organisations (PCTs in England and LHBs in Wales - the organisations that oversee provision of local health services) have all contributed ideas and information. An independent research team from the University of Manchester and the University of Wales, Swansea, has provided advice and put the guide together. All the practices taking part in the project have agreed to use the same format for their guides so you can easily compare their services. - 2 - Section A: About the practice Page Our approach to your healthcare......................................................................... 4 Who's who in the practice.................................................................................... 6 How to contact us...............................................................................................10 Other sites for this practice.................................................................................13 Clinics and services........................................................................................... 14 Section B: How well is the practice performing? Why might practices vary in their performance?................................................ 18 Some performance facts and figures................................................................. 19 Two views of the practice................................................................................... 21 What does the practice say about itself?............................................................21 What do patients say about the practice?.......................................................... 21 Section C: How to find out more information Further information.............................................................................................. 23 - 3 - Section A: About the practice • Our approach to your healthcare The Brailsford and Hulland Medical Practice is a partnership practice providing care for some 6,000 local residents. Our particular strength lies in our friendly, open approach to our patients' care - we aim to keep relationships between our patients and our staff relaxed yet professional, putting you at ease while continuing to deliver the clinical excellence which you expect from us. We are committed to: • providing high-quality medical care to all of our patients • responding efficiently to the acute and long-term needs of our patients • ensuring that our staff are courteous and respectful towards our patients at all times • working in harmony with each other and with other healthcare professionals for the benefit of each of our patients • ensuring that no member of the practice, patient or member of the public attending the surgery will be discriminated against You can help us achieve our aims by: • treating our staff politely at all times • keeping and arriving on time for any appointments that you make • notifying us immediately if you know that you will not be able to attend your appointment • keeping us updated on changes to personal details • ordering your medication in good time and, where possible, booking appointments in advance • respecting that home visits and emergency appointments are reserved for the housebound and the acutely ill respectively • taking responsibility for your own health by listening to advice on how to live a healthier lifestyle We would like you to be aware that: - 4 - • you have the right to view your own medical record. If you wish to do so at any time, you must submit a written and signed request. You may then either choose to view your record at the surgery under the supervision of a member of our staff, or alternatively receive a photocopy of your record (for which a charge of up to £50 may apply) • comments or complaints should be addressed to our Practice Manager, Jane Shooter, or to our Assistant Practice Manager, Marion Jones • all of our staff have access to your medical record under strict confidentiality guidelines in compliance with the Data Protection Act. From time to time, it may be necessary to share medical information with other healthcare professionals - under such circumstances, anyone who receives information is also legally obliged to keep it confidential • in line with the NHS zero-tolerance policy on violent behaviour, we reserve the right to remove any patient from our list who demonstrates threatening or abusive behaviour Above all, we ask for your understanding and compliance. We are here to help you and are dedicated to providing you with a professional, accessible and reliable service. We welcome your feedback and we try to do everything we can to continuously improve your care. - 5 - • Who's who in the practice Doctors Dr Brenda Bates (Female) • Qualifications: MB, ChB, MRCGP, DRCOG • Special interests: Diabetes, Women's health, Family planning, Children's health • Notes: Dr Bates is a GP partner at our Practice and qualified in 1980 at Manchester. Dr John Wedgwood (Male) • Qualifications: MB, ChB, MRCGP, DRCOG • Special interests: Psychiatric illness, Undergraduate tutoring • Notes: Dr Wedgwood is a GP partner at our Practice and qualified in 1983 at Leeds. Dr Robert Tatham (Male) • Qualifications: MRCGP, DCH, DRCOG, MBBS • Special interests: Minor surgery, Musculoskeletal disorders • Notes: Dr Tatham is a GP at our Practice and qualified in 2001 at Nottingham. Dr Carolyn Sadler (Female) • Qualifications: BMedSci, MBBS, DCH, DRCOG • Special interests: Women's health, Family planning • Notes: Dr Sadler is a GP at our Practice and qualified in 1982 at Nottingham. Some doctor's qualifications explained • MB ChB and MB BS are all basic medical degrees. • DCH and DRCOG are professional diplomas or certificates. • MRCGP is a specialist qualification (membership of the medical Royal College of General Practitioners). Nurses Tina Eaton (Female) - Practice Nurse • Qualifications: RGN • Special interests: Hypertension, Strokes, Chronic Heart Disease - 6 - Hilary Herridge (Female) - Practice Nurse • Qualifications: RGN, BSc • Special interests: Diabetes, Smoking Cessation Advice Kate Thomas (Female) - Practice Nurse • Qualifications: RGN • Special interests: Asthma, COPD Some nurse's qualifications explained • RGN - Registered General Nurse • MSc - Master of Sciences research degree • SRN - State Registered Nurse Other clinical staff Hayley Allsopp - Dispenser • Providing dispensary services, issuing repeat and acute prescriptions and liaising with other medical staff. Catherine Bancroft-Howson - Midwife • Providing maternity services, supported by the Derbyshire County Midwifery Team. Helen Betts - Community Nursery Nurse • Supporting the Health Visitor in her role. Liz Bird - Dispenser • Providing dispensary services, issuing repeat and acute prescriptions and liaising with other medical staff. Jane Calladine - Health Care Assistant • Carrying out blood tests, registration health checks and blood pressure checks. Anita Clough - Senior District Nurse • Providing nursing care to patients during periods of illness/incapacity, usually in their own homes. Patients may include those who are housebound, the elderly, the terminally ill, the disabled and those who have recently been discharged from hospital. Dominie Edwards - Physiotherapist • Treating a range of physical problems resulting from illness, injury, disability or ageing. Treatment programmes comprise manual therapy, movement, exercise and the application of technological equipment, e.g. ultrasound. - 7 - Coral Greville - Practice Counsellor • Offering an individual, confidential counselling service. Elizabeth Griggs - Physiotherapist • Treating a range of physical problems resulting from illness, injury, disability or ageing. Treatment programmes comprise manual therapy, movement, exercise and the application of technological equipment, e.g. ultrasound. Jess Heard - Dispenser • Providing dispensary services, issuing repeat and acute prescriptions and liaising with other medical staff. Kay Lengyel - Pharmacist • Providing specialist pharmacist advice and support to the Practice, including reviewing patients' medication. Ann Morrell - Senior Dispenser • Providing dispensary services, issuing repeat and acute prescriptions and liaising with other medical staff. Karen Moss - District Nurse • Providing nursing care to patients during periods of illness/incapacity, usually in their own homes. Patients may include those who are housebound, the elderly, the terminally ill, the disabled and those who have recently been discharged from hospital. Julie Parsonage - Podiatrist