13001300 queries queries were were received received by byphone, phone, 141by 141by e-mail. e-mail. All Allof them of them were were recorded, recorded, registered, registered, investigatedinvestigated andand responded.responded.

TheThe majority majority of of them them are are inquiries inquiries and and information information about about the the test test exams exams at at IX IX and and XI XI classes classes of of secondarysecondary schools, schools, teachers’ teachers’ recruitment, recruitment, organization organization of of education education of of children children in in need need of of special special care, care, studystudy abroad, abroad, recognition recognition of of education education documents, documents, transfer transfer of of students students studying studying abroad abroad to to universities universities of , application of per capita funding mechanism at education establishments, assessment of student knowledge via credit system at private institutions, forms for the organization of session exams atat higher higher and and secondary secondary special special education education institutions, institutions, rules rules for for providing providing students students studying studying based based on on publicpublic expenditure expenditure with with scholarship, scholarship, school school uniform, uniform, provision provision of of teachers teachers with with teaching teaching load, load, counting counting the salaries of teachers, issuance of education documents, etc.

ThereThere were were a a total total of of 71 71 enquiries enquiries received received by by the the Service. Service. They They were were about about problems problems existing existing at at general, vocational, secondary special and higher education establishments.

TheThe Service Service received received a total a total of 39 of enquiries 39 enquiries concerning concerning general general and and pre-school pre-school education education establishments.establishments. Thus, Thus, last last month month the the Hotline Hotline received received 14 14 enquiries enquiries from from , Baku, 3 3from from Ganja, Ganja, 1 1from from Sumgayit,Sumgayit, as as well well as as 2 enquires2 enquires from from each each – Absheron, – Absheron, , Agdam, Jalilabad, Jalilabad, Agjabedy, Agjabedy, Sheky, Sheky, and and one one enquireenquire from from , Goygol, , Shamkir, Yardimli, Yardimli, , Lankaran, Samukh, Samukh, , Shamakhi, , Imishli, Tovuz, Tovuz, Bilasuvar, Bilasuvar, Barda Barda districts. The most enquiries were about problems with heating systems, raising money to buy technical equipment and other issues.

The calls received by the Service and concerning with the execution of the order of the Ministry of EducationEducation on on ‘Organization ‘Organization and and conduction conduction of of winter winter exam exam session session of of 2011/12 2011/12 academic academic year year at at higher higher andand secondary secondary special special education education institutions’ institutions’ were were promptly promptly investigated. investigated. This This help help to implementto implement relevantrelevant measures measures to ensureto ensure the the transparent transparent and and impartial impartial assessment assessment of studentof student knowledge knowledge and and eliminate negative cases.

TheThe Service Service received received over over 200 200 enquiries enquiries during during the winter the winter exam exam session session from from higher higher and and secondarysecondary special special education education establishments establishments in in the the 2011/2012 2011/2012 academic academic year. year. 22 22 out out of of 32 32 calls calls about about complaintscomplaints and andeliminations eliminations were were received received from from public, public, 4 from 4 from private private universities, universities, and and6 from 6 from secondary special education institutions.

TheThe inquires inquires received received from from universities universities were were about about the the conduction conduction of of semester semester examinations examinations in in writingwriting and and test test form, form, the the application application of ofthe the Bologna Bologna system, system, organization organization of ofeducational educational and and work work experience,experience, study study at Master'sat Master's level, level, payment payment of fees, of fees, rules rules of granting of granting scholarships scholarships to studentsto students at at privateprivate education education institutions, institutions, etc. etc. The The queries queries received received from from Baku Baku State State University, University, Azerbaijan Azerbaijan State State Economic University, Azerbaijan Technical University, Azerbaijan Institute of Teachers, Azerbaijan State AgriculturalAgricultural University, University, Sumgait State State University University and and other other universities universities were were mostly mostly complaints complaints of of studentsstudents about about their their assessment assessment results, results, where where they they are are asking asking to to assist assist to to raise raise their their assessments assessments throughthrough the appeal the appeal process. process. Employees Employees of the of Ministry the Ministry of Education of Education jointly jointly with with the NGOs the NGOs have have monitoredmonitored universities universities from from which which the the queries queries were were received received and and provided provided the the objective objective assessment assessment of of knowledge of these students based on their exams results.

ThereThere were were received received queries queries from from private private universities universities - Tafakkur - Tafakkur University University and and Baku Baku Asian Asian University. These queries were also investigated with the complainant's participation.

TheThe Service Service received received queries queries from from secondary secondary special special education education institution institution as aswell, well, including including AzerbaijanAzerbaijan Financial Financial Economic Economic College, College, Baku Baku State State Social Social Economic Economic College, College, Technical Technical College College of of Baku, Baku, AgjabediAgjabedi Pedagogical Pedagogical College, College, and and Baku Baku Basic Basic Medical Medical School School No.2. No.2. The The queries queries were were mostly mostly about about dissatisfaction with assessments in examinations. The relevant investigation was held at these colleges and complainants were informed about it results.

All structure unites were informed on results of investigations held based on the queries, and they were also recommended to eliminate these shortcomings in the future.

Information and comments on queries received and investigated by the Hotline Service in January

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werewere brought brought to to public public attention attention through through the the media, media, such such as as ‘News’ ‘News’ programme programme of of AZTV AZTV (11.01.2012), (11.01.2012), AzerbaijanAzerbaijan State Radio State (09.02.2012), Radio (09.02.2012), Radio Azadliq Radio Azadliq (03.02.2012), (03.02.2012), Kaspi, Uch Kaspi, Nogte Uch and Nogte and Merkez newspapers, etc.

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