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CA Patch Manager Solution Guide Release 12.5.00 This documentation and any related computer software help programs (hereinafter referred to as the "Documentation") are for your informational purposes only and are subject to change or withdrawal by CA at any time. This Documentation may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. This Documentation is confidential and proprietary information of CA and may not be used or disclosed by you except as may be permitted in a separate confidentiality agreement between you and CA. Notwithstanding the foregoing, if you are a licensed user of the software product(s) addressed in the Documentation, you may print a reasonable number of copies of the Documentation for internal use by you and your employees in connection with that software, provided that all CA copyright notices and legends are affixed to each reproduced copy. 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CA Product References This documentation set references the following CA products: ■ CA Advantage® Data Transport® (CA Data Transport) ■ CA ARCserve® Backup for Laptops and Desktops ■ CA Asset Intelligence ■ CA Asset Management ■ CA Asset Portfolio Management (CA APM) ■ CA Common Services™ ■ CA Desktop and Server Management ■ CA Desktop Migration Manager (CA DMM) ■ CA Embedded Entitlements Manager (CA EEM, formerly eTrust® Identity and Access Management) ■ CA IT Client Manager (CA ITCM) ■ CA Mobile Device Management (CA MDM) ■ CA Network and Systems Management (CA NSM) ■ CA Patch Manager ■ CA Remote Control ■ CA Service Desk Manager ■ CA Software Delivery ■ CA Workflow for CA IT Client Manager ■ CA WorldView™ ■ CleverPath™ Reporter Contact CA Contact Technical Support For your convenience, CA provides one site where you can access the information you need for your Home Office, Small Business, and Enterprise CA products. 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Contents Chapter 1: CA Patch Manager 9 Components ................................................................................... 9 Benefits ....................................................................................... 9 What You Can Do With CA Patch Manager ...................................................... 10 Single Point of Control ........................................................................ 10 Chapter 2: Installing CA Patch Manager 13 Installation Prerequisites ...................................................................... 13 Supported Operating Environments ............................................................ 13 Supported Databases ......................................................................... 14 Supported Web Browsers ...................................................................... 14 Hardware Specifications and Requirements ..................................................... 14 Planning Your Installation ..................................................................... 15 Enterprise and Domain Installations ........................................................ 15 Internet Access Consideration.............................................................. 16 Before you Begin the Installation .............................................................. 16 Install CA Patch Manager as a Stand-alone ..................................................... 17 Install CA Patch Manager on a Cluster .......................................................... 18 Register CA Patch Manager with CA ITCM ....................................................... 20 Initial Logon to CA Patch Manager ............................................................. 21 Check the Status of DSM Service .............................................................. 22 Upgrading CA Patch Manager from Earlier Versions.............................................. 22 Upgrade CA Patch Manager Using a Local Microsoft SQL Server MDB ......................... 23 Upgrade CA Patch Manager Using a Remote MDB ........................................... 24 Chapter 3: Configuring CA Patch Manager 25 FIPS 140-2 Support ........................................................................... 25 Configure FIPS-Compliant Communication and Encryption ................................... 26 User Settings ................................................................................. 27 Configure Default User Settings ............................................................ 27 Proxy Settings ................................................................................ 27 Configure Proxy Settings .................................................................. 28 Configure Patch File Download Settings ........................................................ 28 User Management ............................................................................ 29 Add New Users ........................................................................... 30 Delete Existing Users ...................................................................... 30 Contents 5 Change Login Password for a User ......................................................... 30 Vendor Credentials ............................................................................ 31 Add Vendor Credentials .................................................................... 31 Chapter 4: Working with CA Patch Manager 33 Patch Content ................................................................................ 33 Roll-Ups ...................................................................................... 33 Patch Manager Lifecycle ....................................................................... 35 Acceptance ............................................................................... 36 Packaging ................................................................................ 36 Distributing ............................................................................... 36 Testing and Approval ...................................................................... 36 Deployment .............................................................................. 36 Deferral .................................................................................. 37 Fast Track ................................................................................ 37 Workflow ................................................................................. 37 Versioning and Supersession .................................................................. 37 Relationship to CA ITCM ....................................................................... 37 Chapter 5: Accepting Patches 39 Patch Acceptance ............................................................................. 39 View Patches Pending Acceptance .............................................................. 39 Performing an Action on Multiple or All Patches ................................................. 40 Patch Search ................................................................................. 40 Search for a Patch by Name ............................................................... 41 Search for a Patch Using a Saved Filter ..................................................... 41 View Detailed Patch Information ............................................................... 42 Accept Patches ..............................................................................