Public Works Department

5.1 2016 TAX OPERATING BUDGET

PUBLIC WORKS DEPARTMENT

General Issues Committee February 1, 2016 Public Works Department 2016 Budget 2016 TAX OPERATING BUDGET Content 1. Department Overview 2. Transit (10 Year Plan) 3. ATS Delivery Alternative 4. Divisional Budget Presentations – Transit – Operations – Environmental Services – Corporate Assets & Strategic Planning – Engineering Services

2 Public Works Department 2016 Budget CONTEXT

To be the best place in Canada to raise a child, promote VISION innovation, engage citizens and provide diverse economic opportunities

2012-2015 Mission and values STRATEGIC PLAN Strategic Priorities: •#1 Healthy & Prosperous Community

STRATEGY •#2 Valued & Sustainable Services •#3 Leadership & Governance Strategic Objectives & Actions

PUBLIC WORKS BUSINESS PLAN Providing services that bring our City to life!

DEPARTMENT & Front line services: Engineering Services, Strategic Planning, Cemeteries, DIVISION PLANS Forestry, Horticulture, Parks, Roads & Winter Control, Waste Management, Energy Management, Facilities, Fleet, Traffic Engineering and Operations, Transit (ATS & TACTICS HSR), Transportation Management, Storm Water, Water & Wastewater, Waterfront Development

Influencing Factors: Aging infrastructure, energy costs, service levels, legislation, contracts, collective bargaining agreements, master plans, development and growth, weather and seasonal demands, emergency response, climate change, public expectations, Pan Am Games……….

3 Public Works Department 2016 Budget

OVERVIEW FCS16001 Book 2, Page 112 Purpose / Function • The Public Works Department provides safe, strategic, environmentally conscious services that bring our communities to life. Looking after the roads we drive on; supplying the water that comes out of our taps; treating the wastewater that goes down our sinks and toilets; picking up the green cart, blue box and garbage that you take to your curb; looking after the parks, flowers and trees in the streets; maintaining Hamilton trails; maintaining City-owned facilities such as City Hall and Copps Coliseum, and providing buses for transportation.

• In addition to providing these essential, day-to-day services, the Public Works Department also implements projects and initiatives that will enhance the quality of life and environmental integrity in our community - now and well into the future. Divisions Include: • Corporate Assets & Strategic Planning • Operations • Engineering Services • Transit • Environmental Services • Hamilton Water (Rate Budget) Programs and related services that are provided by the Public Works Department include: Environmental Management Transportation - Cemeteries - Strategic Transportation Planning - Forestry - Roadway Access - Horticultural Programs - Traffic Flow & Roadway Safety - Solid Waste Management - Public Transportation - Water Supply & Distribution (Rate Budget) Leisure & Recreation - Wastewater Collection & Treatment (Rate Budget) - Parks & Open Space Access - Storm Water Management (Rate Budget) Corporate Services - Energy Management Development and Growth - Facilities Management - Waterfront Development and Public Space - Engineering Services Improvements - Fleet Management - Waterfront Project Management - Public Works Departmental Strategic Services

4 Public Works Department 2016 Budget

OVERVIEW FCS16001 Book 2, Page 113 Major CHALLENGES the Department is facing, today…

• Waterfront Development • Transit 10 Year Service Plan • Capital needs for both Recreation and Corporate Facilities • Operating Impacts from Growth • Commodity Markets Volatility • Sustainable Program Funding for minor and major maintenance of Right-of-Way network • Effectively programming area rating based projects • Developing new business model for golf operations to sustain the infrastructure • Emerald Ash Borer Program • Blue Box Markets and Impact on Revenues • Operating Fleet & Equipment Replacement Sustainability • Staff Succession through elevated retirements and attrition • Optimizing Program Performance and Accountability • Pending regulatory changes for waste management • Climate Change Impacts / Storm Events

5 Public Works Department

OVERVIEW FCS16001 Book 2, Page 114 GENERAL MANAGER Gerry Davis (1.0 FTE)

Public Affairs* & Finance & Administration Staff* Administrative Staff (44.0 FTE)

(5.0 FTE) Human Resources Associates* (8.0 FTE)

CORPORATE ENGINEERING ENVIRONMENTAL OPERATIONS TRANSPORTATION HAMILTON ASSETS SERVICES SERVICES WATER & STRATEGIC PLANNING BETTY

MATTHEWS- JOHN MATER GARY MOORE CRAIG MURDOCH MALONE DAVID DIXON DAN MCKINNON (318..12 fte) (124.33 fte) (338.86 fte) (427.17 fte) (704.21 fte) (293.27 fte)

Complement Management Other Total Staff to Mgt (FTE) Ratio 2015 37 1,933.69 1,970.69 52.26:1 2016 37 1,933.69 1,970.69 52.26:1 Change 2016 (inclusive of 50 2,213.95 2,263.96 44.28:1 Hamilton Water)

* Distributed staff who report directly through other Departments but are funded by Public Works. 6 Public Works Department 2016 Budget 2015 HIGHLIGHTS

• Ten Year Local Transit Strategy • Real time data availability • New CNG fueling station • PAN AM Games – Prep and enhanced sweeping and Litter Control Activities • Real Time AVL for Supervisors • Multiple asphalt road, concrete sidewalk and curb repair contracts

7 Public Works Department 2016 Budget 2015 HIGHLIGHTS • Completion of noise wall staining on Lincoln Alexander Pkwy • Downtown Cleanliness – Pan Am, Junos, Super Crawl • Dash Cam technology pilot • Landfilled 139,500 tonnes of waste at the Glanbrook Landfill • Implemented the first “Beautiful Alleyways” neighbourhood clean up event

8 Public Works Department 2016 Budget 2015 HIGHLIGHTS • Emerald Ash Borer (EAB) Management Plan – Continue Implementation of Council approved plan – year 3 of 10 • Split the Parks East district into two districts (East/South) to provide more efficient and balanced service throughout the city • Completed Forestry Building Renovations

9 Public Works Department 2016 Budget 2015 HIGHLIGHTS • BikeShare program launch – 6,900 members, 110 stations, 750 bikes • Pan Am Transportation Planning program • Green Acres Pool • Tim Horton’s Field (May 8th) • Waterdown Ice Loop • Development/Redevelopment of the West Harbour (Piers 5-8) • Completed operational review of Confederation Park

10 Public Works Department 2016 Budget 2015 HIGHLIGHTS • Established and coordinated the Endangered Turtles and Wildlife Corridor Project Stakeholder Committee • Stable natural gas pricing – 0% budget increase from 2014 to 2015 • Completed the new Public Works Driver Safety and Compliance Manual • Traffic Management Centre Constructed • State of the Infrastructure (SotI) Public Engagement • Pan Am area rehabilitation

11 Public Works Department 2016 Budget 2015 HIGHLIGHTS • Successful intervention at the OEB re: Street Light rates • Completed CRTC application for Bell Canada • Asset Preservation Neighbourhood Resurfacing (ie. Delta East)

12 Public Works Department 2016 Budget 2016 INITIATIVES • HSR service enhancements (+23,600 Hours) • Mohawk College Terminal completion • Cleanliness Programs (downtown & alleyways citywide) • Coordinate OMBI, MPMP and Data Call submissions • Automated Vehicle Location (AVL) tracking system for waste collection fleet as part of the City’s corporate AVL system • Completion of road cross culvert inventory and condition assessment

13 Public Works Department 2016 Budget 2016 INITIATIVES • Road crack sealing program • Continued expansion of the public space litter containers • Continued research into initiatives to promote employee wellness for the Waste Collection Section • Commence planning for the expiration and tendering of 4 multi-year operations contracts in 2020 • Preparation for call handling implementation

14 Public Works Department 2016 Budget 2016 INITIATIVES • Lean Process reviews to find efficiencies in programs and services offered • Integrated Pest Management • Finalize City-wide Transportation Master Plan Update • Transportation Management support with LRT project • Gore Phase 2 – James to Hughson – construction

15 Public Works Department 2016 Budget 2016 INITIATIVES • Keep Hamilton Clean & Green Committee multi- year workplan development • Solar Landfill Feasibility Study and revenue assessment • Prepare contracts and process to continue the Red Light Camera program 2016-2021 • Develop Standards and Specifications and lead New Products Committee

16 Public Works Department 2016 Budget 2016 PRESSURES & CHALLENGES • Continued co-ordination with Railways/Agencies/Conservation Authorities etc. • Utilities performances (Right of Way, etc.) • Area Rating – coordination and planning • Addressing the current backlog of infrastructure needs

17 Public Works – Operations Division 2016 Budget WINTER CONTROL PROGRAM (WCP)

Operating Budget History Year Budget* Actuals* Variance 2005 17,475,180 25,146,486 (7,671,306) 2006 19,894,140 13,119,669 6,774,471 2007 20,125,980 26,984,343 (6,868,363) 2008 24,106,992 32,289,976 (8,182,984) 2009 24,262,205 21,862,546 2,399,659 2010 22,628,529 16,605,231 6,022,998 2011 23,656,220 24,504,797 (838,737) 2012 21,271,010 16,731,900 4,529,270 2013 21,578,760 26,263,060 (4,684,300) 2014 22,749,570 31,236,172 (8,486,602) 2015 24,512,910 25,912,910** (1,400,000) 2016 25,051,160 *EXCLUDES RESERVE CONTRIBUTIONS ** PROJECTED ACTUALS

Hamilton Public Works ~ Providing services that bring our City to life ! 18 Public Works Department 2016 Budget Asset Inventory

2014 2015 Change in Inventory from

Asset Type Inventory Inventory 2014 - 2015 Roads (ln km) 6,399 6,421 22 0.3% Sidewalks (km) 2,382 2,393 11 0.5% Bridges (#) 390 390 0 0.0% Water Mains (km) 2,026 2,060 34 1.7% Sewer Mains (km) 2,910 2,943 33 1.1% Traffic Signals (#) 566 580 14 2.5% Streetlights (#) 44,492 44,692 200 0.4% Storm Ponds (#) 152 152 0 0.0% Facilities (Corporate) (sqf) 7,500,000 7,500,000 0 0.0% Parks (#) 410 411 1 0.2% Parks (hectares maintained) 1,723 1,749 26 1.5% Dog Parks (#) 9 10 1 11.1% Fleet Vehicles (#) 1,391 1,383 -8 -0.6% Transit Vehicles (HSR & ATS) (#) 294 307 13 4.4% Waste Management Facilities (#) 8 8 0 0.0% Catch Basins (#) 42,891 42,906 15 0.0% Trees (Urban ROW) (#) 155,479 156,197 718 0.5% Trees (Rural ROW) (#) 107,000 109,024 2,024 1.9% Cemeteries (sites) 67 69 2 3.0% Bike Lanes (km) 168 172 4 2.4% Trails (km) 64 65 1 1.6% Floral Traffic Islands (#) 282 286 4 1.4% Medians/Blvds/Laybys 89 100 11 12.4% Traffic Roundabouts / Circles (#) 61 62 1 1.6% Households 221,000 223,210 2,210 1.0% • 2014 HOUSEHOLDS FROM 2014 FINANCIAL REPORT (ROUNDED), INCREASE FOR 2015 BASED ON GROWTH FORECAST

19 2016 TAX OPERATING BUDGET

2016 Preliminary Tax Operating Budget

20 Public Works Department 2016 Budget

2016 GROSS EXPENDITURES – Tax Levy Budget Book 2, Page 116

2015 2016 Base $ %

Restated Budget Change Change Employee Related Cost $166,101,750 $172,065,530 $5,963,780 3.6% Material and Supply 26,122,180 25,904,940 (217,240) (0.8)% Vehicle Expenses 33,576,100 34,547,690 971,590 2.9% Building and Ground 13,256,600 13,415,680 159,080 1.2% Consulting 295,730 195,730 (100,000) (33.8)% Contractual 80,683,060 81,462,780 779,720 1.0% Agencies/Support Payments 183,650 196,050 12,400 6.8% Reserves/Recoveries 3,870,480 3,426,850 (443,600) (11.5%) Cost Allocations 856,380 1,215,640 359,260 42.0% Financial 3,500,430 3,562,060 61,630 1.8% Capital Expenditures 805,950 1,035,800 229,850 28.5% TOTAL EXPENDITURES $329,252,310 $337,028,780 $7,776,470 2.4%

21 Public Works Department EXTRAORDINARY BUDGET CHANGES- Tax Expenditures

Description Amount ($000’s) Employee related costs (excluding Winter season and 10 year transit strategy) 3,965 Winter Season 621 Waste Disposal Contracts 606 Transit – DARTS Contract 294 10 year transit strategy 3,500 Transit fleet reserve Phase in (year 5 of 8) 544 Streetlighting Program (200) Fuel Reduction (499) ATS vehicle reserve reduction (1,354)

Further fuel reductions are being reviewed for an additional $500,000 reduction

22 Public Works Department 2016 Budget

2016 GROSS REVENUES – Tax Levy Budget Book 2, Page 116

2015 2016 Base $ %

Restated Budget Change Change

Fees and General ($70,439,170) ($72,915,190) (2,476,020) (3.5%)

Grants and Subsidies (14,081,190) (15,082,190) (1,001,000) (7.1%)

Reserves (2,535,940) (2,106,060) 429,880 17.0%

Recoveries from Capital (25,135,560) (24,332,850) 802,710 3.2%

TOTAL REVENUES ($112,191,860) ($114,436,290) ($2,244,430) (2.0%)

23 Public Works Department EXTRAORDINARY BUDGET CHANGES- Tax Revenues

Description Amount ($000’s) Decreased Transfer Station/Community Recycling Centre 464 revenues

WDO Subsidy increase (600)

Savings from Traffic Signal Energy Efficiency Project/Internal (295) Debt repaid

Increased Transit Revenues from fare increase (3,200)

24 Public Works Department 2016 Budget

2016 GROSS - NET DEPARTMENTAL BUDGET Budget Book 2, Page 116

2015 2015 2016 2016 Preliminary vs. Restated Projected Preliminary 2015 Restated Budget Actual Budget $ %

EMPLOYEE RELATED COSTS 166,101,750 166,563,060 172,065,530 5,963,780 3.6% MATERIAL AND SUPPLY 26,122,180 27,804,690 25,904,940 (217,240) (0.8)% VEHICLE EXPENSES 33,576,100 34,681,440 34,547,690 971,590 2.9% BUILDING AND GROUND 13,256,600 13,896,970 13,415,680 159,080 1.2% CONSULTING 295,730 349,440 195,730 (100,000) (33.8)% CONTRACTUAL 80,683,060 81,574,870 81,462,780 779,720 1.0% AGENCIES and SUPPORT PAYMENTS 183,650 186,470 196,050 12,400 6.8% RESERVES / RECOVERIES 3,870,480 2,190,300 3,426,880 (443,600) (11.5)% COST ALLOCATIONS 856,380 726,310 1,215,640 359,260 42.0% FINANCIAL 3,500,430 3,246,850 3,562,060 61,630 1.8% CAPITAL FINANCING 805,950 430,950 1,035,800 229,850 28.5%

TOTAL EXPENDITURES 329,252,310 331,651,350 337,028,780 7,776,470 2.4%

FEES AND GENERAL (70,439,170) (69,514,320) (72,915,190) (2,476,020) (3.5)% GRANTS AND SUBSIDIES (14,081,190) (14,990,040) (15,082,190) (1,001,000) (7.1)% RESERVES (2,535,940) (2,549,280) (2,106,060) 429,880 17.0% RECOVERIES FROM CAPITAL (25,135,560) (23,856,520) (24,332,850) 802,710 3.2%

TOTAL REVENUES (112,191,860) (110,910,160) (114,436,290) (2,244,430) (2.0)%

NET LEVY 217,060,450 220,741,190 222,592,490 5,532,030 2.5%

25 Public Works Department 2016 Budget 2016 NET OPERATING BUDGET BY DIVISION

2015 2015 2016 2016 Preliminary vs. Restated Projected Preliminary 2015 Restated Budget Actual Budget $ %

PW-General Administration 357,260 357,260 357,260 0 0.0%

Corporate Assets & Strategic Planning 18,651,020 19,196,050 19,694,770 1,043,740 5.6%

Engineering Services 7,290,420 7,290,410 7,090,420 (200,000) (2.7)%

Environmental Services 33,375,280 33,258,700 34,435,230 1,059,950 3.2%

Operations 99,498,920 103,199,060 102,015,720 2,516,800 2.5%

Transit 57,887,550 57,612,600 58,999,080 1,111,530 1.9%

NET LEVY 217,060,450 220,741,190 222,592,490 5,532,030 2.5%

26 Public Works Department 2016 Budget 2016 GROSS - NET OPERATING BUDGET

2015 2016 Base $ Change % Change Restated Budget

Gross Expenditures $329,252,310 $337,028,780 $7,776,470 2.4%

Gross Revenues ($112,191,860) ($114,436,290) ($2,244,430) (2.0%)

NET LEVY $217,060,450 $222,592,490 $5,532,030 2.5%

1 Inclusive of base budget savings 27 Public Works Department 2016 Budget Continuous Improvement • Areas: – Call handling implementation – Route rationalization (winter control, waste collection, street sweeping, etc.) – Canopy grid trimming cycle – Driver and equipment operator training program – Open for Business continuous improvement (lead by PED) – Subdivision development application process (lead by PED) – Work order management – Service request reporting – Event response reporting – Fuel site locations – Spray pad inspection protocols

28 Public Works Transit Division

Ten Year Local Transit Strategy Update

February 2016

Providing services that bring our City to life ! TEN YEAR LOCAL TRANSIT STRATEGY Presentation Outline

• Background • 10 Year Local Transit Strategy Review • Funding Strategy • Recommendations

30 TEN YEAR LOCAL TRANSIT STRATEGY Background

• Value of Transit • Strategic Context • Ten Year Local Transit Strategy • Provincial Announcement

31 THE VALUE OF TRANSIT

1. Facilitates urban growth/density – preserves rural areas. 2. Facilitates economic growth. 3. Positive impact on health and the environment. 4. Social equity – mobility.

“A developed country is not a place where the poor have cars, it’s where the rich use public transportation” … former Mayor of Bogota

32 STRATEGIC CONTEXT Growth Forecasts

2011 Hamilton 2031* 2036* 2041* (Census)

Population 519,950 660,000 730,000 780,000 (Persons)

Percentage Average Annual 1.3% 2.1% 1.4% Change

Employment 192,850** 300,000 330,000 350,000 (Jobs)

Percentage Average Annual 2.8% 2.0% 1.2% Change

Source: *Amendment No. 2 to the Growth Plan for the Greater Golden Horseshoe - City of Hamilton Comments ** 2011 National Household Survey

Slide: 33 STRATEGIC CONTEXT Transportation Master Plan • Emphasis on significantly improving transit services in combination with road capacity optimization before road expansion.

2001 Near-Term Current Long-Term Target Status Target (2011) (2011 TTS) (2021- 2031) Estimated daily 4.8 4.3 Million 3.8 Million vehicle kilometres of Million n/a* KM KM Travel KM Share of daily trips made by single- 68% 58% 67% 52% occupant drivers Share of daily trips made by using 5% 9% 7% 12% municipal transit Share of daily trips made by using 6% 10% 6% 15% walking or cycling Annual transit rides 48.5** 60 45.1** 80-100 per capita

• City is lagging behind in all targets. *The 2011 TTS has released limited data to give a current status update. **Canadian Urban Transit Assoc. statistic based on service area population. 34

STRATEGIC CONTEXT Municipal Investment

• HSR relatively efficiently run public transit system. • Hamilton’s investment in transit service has been low:  Low overall fare.  Lowest average municipal contribution increase per year. • More investment in transit is required:  To support City goals, growth and development.  To ensure sustainability of system and quality of service.

Rapid Ready Expanding Mobility Choices in Hamilton

35 TEN YEAR LOCAL TRANSIT STRATEGY Deficiencies, Standards, Growth & Modal Split

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 LOCAL Stds Deficiencies SERVICE Growth BLAST Deficiencies Growth Express Bus Modal Split BLAST Modal Split B-Line LRT

• LOCAL TRANSIT STRATEGY COMPONENTS: - Address deficiencies; - Implement Service Standards; and - Keep up with growth. - Begin to shift Modal Split with Enhance Express Bus

36 TEN YEAR LOCAL TRANSIT STRATEGY March 11, 2015 Council Approved

1. That the Ten Year Local Transit Strategy by approved, including approvals for 2015 and 2016 to address system deficiencies: a. $6M dollars annualized to be phased in over two years; b. An additional 50 FTEs; c. The addition of 25 buses to the fleet in 2015 at a capital cost of $15.6M, to be funded as follows: i. $3M development charges; ii. $5.7M transit vehicle replacement reserve; and, iii. $6.9M unfunded capital to be requested from Metrolinx; d. Delay the retirement of 10 buses at a capital cost of $0.5M to be funded from the transit vehicle replacement reserve.

37 TEN YEAR LOCAL TRANSIT STRATEGY March 11, 2015 Council Approved

2. Fare increases aligned with service improvements: a. 15 cents in September 2015 and 15 cents in September 2016; b. 10 cents in September 2017 and 10 cents in September 2018; c. annual fare increases of at least CPI thereafter; d. Seniors’ Monthly Pass increase by $3 per year until it reaches $50.50; and e. Golden Age Pass be maintained. 3. New Service Standards for the objective implementation of service. 4. Development of an updated submission to Metrolinx for the unfunded capital requirements contained in the Ten Year Local Transit Strategy.

38 TEN YEAR LOCAL TRANSIT STRATEGY Metrolinx Additional Request

• Request made to Metrolinx for $302 million in addition to full funding of the B-Line LRT.

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 Deficiencies Standards 10 Year 2014 Growth Total Modal Split UNFUNDED CAPITAL (000's) Fleet (BLAST) $6,875 $5,300 $5,420 $39,280 $56,875 Maintenance Storage Facility $5,000 $10,000 $25,000 $80,000 $80,000 $200,000 Customer Experience $4,000 $4,000 $4,000 $4,000 $23,000 $39,000 Corridor Capacity $200 $200 $200 $200 $5,200 $6,000 Total $16,075 $14,200 $34,500 $89,620 $147,480 $301,875

39 PROVINCIAL ANNOUNCEMENT May 26, 2015

• B-Line McMaster to Queenston • A-Line King St. to the Waterfront • Pedestrian connection B-Line to Hamilton GO • Maintenance storage facility • Centennial GO station

40 TEN YEAR LOCAL TRANSIT STRATEGY Review

Building on the existing effective and efficient service …

Continue to Continue to Address Revise & add capacity Rapid refine the current system apply until ridership transit customer deficiencies Service exceeds corridors experience Standards system needed capacity

… Requires government & customer investment.

41 CUSTOMER EXPERIENCE

Building on the existing effective and efficient service …

… Requires government & customer investment.

42 CUSTOMER EXPERIENCE

Customer Information and Amenities • Shelter expansion (Local & Express). • Terminal development & improvements. • Improved customer information (real time displays, social media, etc.).

Branding and Marketing • Branding strategy development & launch. • Application of brand to physical assets. • Renewed marketing strategy.

43 CURRENT SYSTEM DEFICIENCIES

Building on the existing effective and efficient service …

… Requires government & customer investment.

44 CURRENT SYSTEM DEFICIENCIES Service Changes

Phase-in of system deficiencies ($6M) in 2015 and 2016: • September 2015 - $0.8M (annualized impact of $2M). • March 2016 - $1.5M (annualized impact of $2M). • September 2016 - $0.8M (annualized impact of $2M).

Requires commitment in 2015 Budget for: • 50 FTE. • Procurement of 25 new buses for 2016 delivery. • Delay retirement of 10 buses as interim measure.

SERVICE STANDARDS

Building on the existing effective and efficient service …

… Requires government & customer investment.

46 SERVICE STANDARDS

HSR Service Standards Coverage Weekday Saturday Sunday System Wide 90% of residents / workplaces within Urban Transit Area to be Minimum within 400 metres of Weekday Peak service.

Span Weekday Saturday Sunday (Start of trip) Route Maximum 5:00 AM – 2:00 AM 5:00 AM – 2:00 AM 6:00 AM – 12:00 AM

Frequency Weekday Saturday Sunday Peak / Non-Peak/ (Time between buses) AM / Day / Evening AM / Day / Evening Evening Route Minimum 30 / 30 / 60 30 / 30 / 60 30 / 30 / 60

Productivity Weekday Saturday Sunday (Boardings per Service Peak / Non-Peak/ AM / Day / Evening AM / Day / Evening Hour) Evening Route Minimum 25 / 15 / 15 15 / 15 / 15 15 / 15 / 15

Loading Weekday Saturday Sunday (Expressed as Percentage Peak / Non-Peak/ AM / Day / Evening AM / Day / Evening of Seated Capacity) Evening Route Maximum 125 / 100 / 100 100 / 100 / 100 100 / 100 / 100

47 SERVICE STANDARDS Resultant Service Changes

2017 Proposed Service Changes: • Primarily frequency gaps. • Approximately 12 FTE & 1 bus. • Annualized impact of approximately $1.1M. • Service improvements may include a combination of methods and subject to detailed review.

Substantial system alignment with new service standards by 2017.

48 NETWORK & RIDERSHIP GROWTH

Building on the existing effective and efficient service …

… Requires government & customer investment.

49 NETWORK & RIDERSHIP GROWTH Principles

Continual improvements that reflect emerging needs, population & employment growth: • Expanding service coverage in growth areas. • Expanding service frequency & span to meet demand. • Improving connections to outer communities. • Improving connections with inter-regional transit (GO) & other modes.

Developing the BLAST network to promote ridership growth: • Increase service levels on the A, B & T-Line corridors towards rapid transit. • Introduce express service on the S and L lines. • Strengthen the connectivity between the terminals/nodes (Downtown, McMaster University, Lime Ridge Mall, Eastgate Square, Mohawk College, Meadowlands, Valley Park, MTC/Airport). • Feed the future rapid transit corridors.

50 NETWORK & RIDERSHIP GROWTH Rapid Ready – Major Transit Enhancements

51 NETWORK & RIDERSHIP GROWTH 2017-2024 Service Changes

Vehicles Capital Cost Approx. Annual Local BLAST Total Local BLAST Total Operating Cost

Accommodate Annual 30 10 40 $ 21,390,000 $ 7,190,000 $28,580,000 $ 2,100,000 Growth @ 2%

Ridership Growth (modal 60 60 $42,810,000 $42,810,000 $ 3,700,000 shift)

Totals 30 70 100 $50,000,000 $71,390,000 $ 5,800,000

52 NETWORK & RIDERSHIP GROWTH Increasing Corridor Capacity

• Signal priority. • Queue jump lanes. • Dedicated lanes. • Large capacity buses. • Proof of payment. • Fare paid zones.

53 TEN YEAR LOCAL TRANSIT STRATEGY Funding Strategy

• Fares • Funding Approved Plan • Staged Funding Strategy

54 FARES Principles

Fair Share • Customers and taxpayers (residential and non-residential) benefit from transit. • Thus customers through fares and taxpayers through levy contributions must jointly share cost of providing transit. Fare Structure • Various fare media tied to price of Single Adult Ride ticket. Annual Fare Increase • Initially to help pay for service improvements and bring about alignment with comparator transits. • Subsequently to establish regular modest fare increases to share in the cost of transit growth.

55 FARES Proposed Multi-year Fare Increases

Cash Ticket Monthly Pass Year Adult Student Adult * Student Senior Utilization 11% 31% 8% 40% 5% 6% Current $2.55 $2.00 $1.65 $87.00 $71.00 $20.50 Sep-15 $2.75 $2.15 $1.80 $94.90 $79.20 $23.50 Sep-16 $3.00 $2.30 $1.90 $101.20 $83.60 $26.50 Sep-17 $3.00 $2.40 $2.00 $105.60 $88.00 $29.50 Sep-18 $3.25 $2.50 $2.05 $110.00 $90.20 $32.50

• 15 cents September 2015 & September 2016 followed by 10 cent increases in September 2017 & September 2018. • Senior pass rise by $3 per year until it reaches $50.50. • Thereafter, adjusted by CPI as a minimum. • Measure and monitor shifts in customer behaviour.

56 FUNDING APPROVED PLAN Service & Operating

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 Deficiencies Standards 10 Year 2014 Growth Total Modal Split SERVICE Hours (000's) 814 16 34 34 39 299 422 Annual Operating (000's) $88,000 $2,000 $4,000 $4,000 $4,500 $36,500 $51,000 Full Time Equivalents 644 16 34 26 30 230 336 Fleet 221 14 11 5 11 85 126 Fares $2.00 $0.15 $0.15 $0.10 $0.10 TBD OPERATING Service Expenditures (000's) $800 $3,500 $4,800 $4,500 $5,500 $6,000 $6,000 $6,000 $6,500 $6,500 Fare Revenues (000's) -$1,245 -$3,203 -$3,153 -$3,227 -$1,780 -$2,690 -$2,787 -$2,837 -$2,993 -$3,113 Transfer to Reserve ($000's) $445 $0 $0 $0 $0 $0 $0 $0 $0 $0 Levy (000's) $0 $297 $1,647 $1,273 $3,720 $3,310 $3,213 $3,163 $3,507 $3,387 Annual Change to Levy 0.0% 0.0% 0.2% 0.1% 0.4% 0.4% 0.4% 0.3% 0.4% 0.4% Revenu/Cost Ratio 46.4% 47.7% 46.6% 46.8% 45.0% 43.9% 43.1% 42.4% 41.7% 41.1%

• Approved in principle at March 11, 2015 Council.

57 FUNDING APPROVED PLAN Capital Components

1 2 3 Fleet ($57M) Garage ($200M) Terminals ($15M)

4 5 6 Shelters ($10M) Branding ($13M) Corridor Capacity ($5M)

• Request made to Metrolinx to fund on March 16, 2015.

58 FUNDING APPROVED PLAN Garage (MSF)

Mountain Transit Centre is at capacity with little opportunity for expansion.

PROPOSED STRATEGY • Return Wentworth Garage to Transit: - Well located (minimizes deadheading) & purpose built. - Approximately $25 million (ROM) in upgrades required. • Build a new “Works Operation Centre”: - Estimated cost in the range of $100 million (ROM). - Seek 1/3 Provincial and Federal funding – may cause strategy shift to build new MSF. - City costs offset by Water funding - $18 million. - Finance City costs ($25M+$33M-$18M=$40M) over 30 years. - Provide $5 million in 2016 to procure land and begin design work.

59 FUNDING APPROVED PLAN Capital

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 SERVICE PLAN 10 Year Deficiencies Stds Growth Total Growth, Deficiencies & Modal Split Modal Split

Fleet $6,875 $660 $5,040 $5,770 $6,510 $6,620 $6,740 $7,660 $7,790 $53,665 Garage (Maintenance & Storage Facility) $5,000 $35,000 $40,000 Terminals $3,180 $3,250 $3,310 $3,380 $3,450 $16,570 CAPITAL Enhanced Shelters $410 $740 $760 $770 $900 $1,040 $1,050 $1,080 $6,750 (000's) Branding $1,650 $1,600 $1,610 $1,610 $1,620 $1,620 $1,620 $1,630 $12,960 Corridor Capacity $610 $610 $610 $610 $610 $610 $610 $610 $4,880 Total $0 $11,875 $11,840 $42,990 $11,930 $12,750 $13,060 $13,390 $14,390 $11,110 $134,825 Development Charges (000's) $580 $1,100 $1,040 $850 $900 $4,470 Levy Increase - Fleet with Replacement (000's) $3,800 $4,800 $4,220 $1,790 $1,810 $820 $900 $920 $19,060 Levy Increase - Debt Retirement - Fleet (000's) $800 $800 FUNDING Levy Increase - Debt Retirement - Garage (000's) $330 $2,270 $2,600 SOURCE Levy Increase - Reserve Cont'n Capital (000's) $2,700 $1,200 $1,300 $800 $410 $300 $6,710 Annual Levy Increase $1,130 $6,500 $6,000 $7,790 $2,590 $2,220 $1,120 $900 $920 Levy % Increase 0.0% 0.1% 0.8% 0.7% 0.9% 0.3% 0.2% 0.1% 0.1% 0.1%

• Levy increases would establish Debt Repayment and Capital Reserve Contributions

* Cost of garage will be spread over several years.

60 FUNDING APPROVED PLAN Operating & Capital

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 SERVICE PLAN 10 Year Deficiencies Stds Growth Total Growth, Deficiencies & Modal Split Modal Split

Operating (000's) $0 $297 $1,647 $1,273 $3,720 $3,310 $3,213 $3,163 $3,507 $3,387 $23,517 TOTAL Capital (000's) $300 $1,130 $6,500 $6,000 $7,790 $2,590 $2,220 $1,120 $900 $920 $29,470 Total (000's) $300 $1,427 $8,147 $7,273 $11,510 $5,900 $5,433 $4,283 $4,407 $4,307

Development Charges (000's) $300 $580 $1,100 $1,040 $850 $900 $4,770 Funding Levy Increases (000's) $0 $1,427 $7,567 $6,173 $10,470 $5,050 $4,533 $3,983 $4,407 $4,307 $47,917 Sources Levy % Increase 0.0% 0.2% 0.9% 0.7% 1.2% 0.6% 0.5% 0.4% 0.5% 0.5%

• Including Operating, annual levy increases in 2017 through 2019 would average just over 1%, then fall to an average of 0.5% thereafter

61 STAGED FUNDING STRATEGY

Deficiencies, Growth & Deficiencies and Growth Staged Funding Strategy CAPITAL SUMMARY Modal Split Fleet 81 Buses $53.6M 21 Buses $14.1M 21 Buses $14.1M Garage $40 Million $40 Million $40 Million Terminals 5 Terminals $16.6M 2 Terminals $6.4M 2 Terminals $6.4M Enhanced Shelters 63 Shelters $7.1M 39 Shelters $4.4M - $0 Branding $13.2M $13.2M $0 Corridor Capacity $5.2M $5.2M $0

• Phase 1 – (a) Keep up with growth & (b) Secure a new Maintenance Storage Facility. • Phase 2 – Modal split shift / BLAST (some delay will occur).

62 STAGED FUNDING STRATEGY Service & Operating

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 10 2014 Deficiencies Standards Year Growth Total SERVICE Hours (000's) 814 16 34 34 14 111 209 Annual Operating (000's) $88,000 $2,000 $4,000 $4,000 $2,400 $12,100 $24,500 Full Time Equivalents 644 16 34 26 10 80 166 Fleet 221 14 11 5 4 32 66 Fares $2.00 $0.15 $0.15 $0.10 $0.10 TBD OPERATING Service Expenditures (000's) $800 $3,500 $4,800 $2,400 $2,000 $2,000 $2,000 $2,000 $2,500 $2,500 Fare Revenues (000's) -$1,245 -$3,203 -$3,153 -$2,584 -$680 -$1,406 -$1,417 -$1,445 -$1,581 -$1,679 Transfer to Reserve ($000's) $445 $0 $0 $184 $0 $0 $0 $0 $0 $0 Levy (000's) $0 $297 $1,647 $0 $1,320 $594 $583 $555 $919 $821 Annual Change to Levy 0.0% 0.0% 0.2% 0.0% 0.2% 0.1% 0.1% 0.1% 0.1% 0.1% Revenu/Cost Ratio 46.4% 47.7% 46.6% 46.8% 44.2% 44.0% 43.6% 43.1% 43.0% 42.7%

• Approximate average annual levy increase of 0.1%

63 STAGED FUNDING STRATEGY Capital

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 SERVICE PLAN 10 Year Deficiencies Stds Growth Total Growth and Deficiencies Modal Split

Fleet $0 $6,875 $660 $680 $690 $700 $720 $730 $1,490 $1,520 $14,065 CAPITAL Garage (Maintenance & Storage Facility) $0 $5,000 $35,000 $40,000 (000's) Terminals (T-Line) $0 $3,180 $3,250 $6,430 Total $0 $11,875 $660 $35,680 $3,870 $3,950 $720 $730 $1,490 $1,520 $60,495 Development Charges (000's) $580 $1,100 $1,040 $2,720 Levy Increase - Fleet with Replacement (000's) $500 $250 $750 Levy Increase - Debt Retirement - Garage (000's) $330 $2,270 $2,600 FUNDING Levy Increase - Debt Retirement - Fleet (000's) $800 $800 SOURCE Levy Increase - Reserve Cont'n Capital (000's) $950 $960 $1,910 Annual Levy Increase $1,130 $1,450 $1,210 $2,270 $0 $0 $0 $0 $0 Levy % Increase 0.0% 0.1% 0.2% 0.1% 0.3% 0.0% 0.0% 0.0% 0.0% 0.0%

• Levy increases would establish Debt Repayment and Capital Reserve Contributions

64 STAGED FUNDING STRATEGY Operating & Capital

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 SERVICE PLAN 10 Year Deficiencies Stds Growth Total Growth and Deficiencies Modal Split

Operating (000's) $0 $297 $1,647 $0 $1,320 $594 $583 $555 $919 $821 $6,736 TOTAL Capital (000's) $300 $1,130 $1,450 $1,210 $2,270 $6,360 Total (000's) $300 $1,427 $3,097 $1,210 $3,590 $594 $583 $555 $919 $821

Development Charges (000's) $300 $580 $1,100 $1,040 $3,020 Funding Levy Increases (000's) $0 $1,427 $2,517 $110 $2,550 $594 $583 $555 $919 $821 $10,076 Sources Levy % Increase 0.0% 0.2% 0.3% 0.0% 0.3% 0.1% 0.1% 0.1% 0.1% 0.1%

• Including Operating, annual levy increases in 2017 through 2019 would average about 0.2%, then fall to an average of 0.1% thereafter.

65 TEN YEAR LOCAL TRANSIT STRATEGY Recommendations

1. Reaffirm support for the 10 Year Local Transit Strategy in principle noting the implementation of the full BLAST network will be deferred until a new MSF is available. 2. Approve the first part of a 2 part financial strategy to enable execution of the plan, namely: a. Procurement of 21 additional buses from 2016 to 2024, inclusive to keep up with growth funded through debt financing and levy increases; b. $5 million to procure land and commence design work on a new Works Operation Centre funded through debt financing; and, c. Pursuit of higher level governments to jointly fund completion of the new Works Operation Centre. 3. Report back in the 2017 budget cycle on progress towards joint funding and timing of the new Works Operation Centre or alternatives.

66 FLEET

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 SERVICE PLAN 10 Year Deficiencies Stds Growth Total Fleet Modal Split

BUSES 14 1 3 3 4 4 4 4 4 4 45 CAPITAL (000's) $8,700 $2,650 $2,030 $2,760 $2,110 $2,870 $2,930 $2,990 $3,050 $30,090 FUNDING Transit Reserves (000's) $5,700 $0 $2,400 $1,440 $2,060 $1,610 $2,330 $2,930 $2,990 $3,050 $20,960 SOURCE Development Charges (000's) $3,000 $250 $590 $700 $500 $540 $5,580

BUSES 11 1 1 1 1 1 1 2 2 21 CAPITAL (000's) $6,875 $660 $680 $690 $700 $720 $730 $1,490 $1,520 $14,065 Development Charges (000's) $330 $340 $340 $350 $360 $1,720 FUNDING Levy (000's) $800 $500 $250 $1,550 SOURCE Levy % Increase 0.1% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

BUSES 7 8 9 9 9 9 9 60 CAPITAL (000'S) $4,360 $5,075 $5,800 $5,900 $6,010 $6,165 $6,265 $39,575 Development Charges (000's) $700 $640 $600 $600 $2,540 FUNDING Levy (000's) $3,000 $3,750 $3,500 $10,250 SOURCE Levy % Increase 0.0% 0.4% 0.4% 0.4% 0.0% 0.0% 0.0% 0.0% 0.0%

• 45 buses currently funded from Reserves and DC’s. • Need 21 buses to fix deficiencies & keep up with growth. • Need an additional 60 buses to begin shifting modal split.

67 TERMINALS

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 MohawkSERVICE College PLAN Terminal MacNab Terminal Eastgate Terminal 10 Year Deficiencies Stds Growth Total Terminals Modal Split

TERMINALS - Growth 1 1 2 CAPITAL (000's) $3,190 $3,250 $6,440 FUNDING Levy Increase - Reserve Cont'n (000's) $1,600 $1,640 $3,240 SOURCE Levy % Increase 0.2% 0.2% 0.0%

TERMINALS - Modal Split 1 1 1 CAPITAL (000's) $3,310 $3,380 $3,450 $10,140 FUNDING Levy Increase - Reserve Cont'n (000's) $100 $100 $200 SOURCE Levy % Increase 0.0% 0.0% 0.0%

• 2 New Terminals for T-Line implementation driven by growth. • 3 Additional Terminals for L&S Line supply led implementation.

68 LOCAL SHELTERS

• Variety of basic models • Under shelter advertising agreement • Approx. 1.3m x 3.1m

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 SERVICE PLAN 10 Year Deficiencies Stds Growth Total Local Shelters Modal Split

LOCAL SHELTERS 30 0 10 10 10 10 10 10 9 9 108 CAPITAL (000's) $300 $110 $110 $110 $110 $110 $120 $110 $110 $1,190 FUNDING Provincial Gas Tax Reserve $300 $110 $110 $110 $110 $110 $120 $110 $110 $1,190 SOURCE Levy % Increase 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

• No levy impact for this program.

69 ENHANCED SHELTERS

• Internal lighting, additional seating, bike racks, waste receptacles & public art • Consistent pylon & info displays • Equipped for real time displays & heating • Ability to add branding elements • Approx. 2.5m x 10m

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 SERVICE PLAN 10 Year Deficiencies Stds Growth Total Enhanced Shelters Modal Split

Growth & Deficiencies 3 0 4 4 4 4 5 5 5 5 39 CAPITAL (000's) $300 $420 $430 $430 $440 $560 $580 $590 $600 $4,350 Transit Reserves (000's) $300 $300 FUNDING Levy (000's) $440 $150 $590 SOURCE Levy % Increase 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

Growth, Deficiencies & Modal Split 3 0 4 7 1 6 7 8 3 6 9 9 63 CAPITAL (000's) $300 $420 $740 $760 $770 $900 $1,030 $1,050 $1,080 $7,050 Transit Reserves $300 FUNDING Levy Increase - Reserve Cont'n (000's) $450 $450 $900 SOURCE Levy % Increase 0.0% 0.0% 0.1% 0.1% 0.0% 0.0% 0.0% 0.3% 0.0% 0.0%

70 BRANDING

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 SERVICE PLAN 10 Year Deficiencies Stds Growth Total Branding Modal Split

CAPITAL (000's) $1,650 $1,600 $1,610 $1,610 $1,620 $1,620 $1,620 $1,630 $12,960 Development Charges (000's) $225 $225 FUNDING Levy Increase - Reserve Cont'n Capital (000's) $1,425 $225 $1,650 SOURCE Levy % Increase 0.0% 0.0% 0.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

71 CORRIDOR CAPACITY

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 SERVICE PLAN 10 Year Deficiencies Stds Growth Total Corridor Capacity Modal Split

CAPITAL (000's) $300 $610 $610 $610 $610 $610 $610 $610 $610 $5,180 FUNDING Levy Increase - Reserve Cont'n Capital (000's) $610 $610 SOURCE Levy % Increase 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

72 OPERATING & CAPITAL Combined Financial Impact

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 SERVICE PLAN 10 Year Deficiencies Stds Growth Total Growth, Deficiencies & Modal Split Modal Split

Operating (000's) $0 $297 $1,647 $1,273 $3,720 $3,310 $3,213 $3,163 $3,507 $3,387 $23,517 TOTAL Capital (000's) $300 $1,130 $4,900 $5,900 $7,600 $1,790 $1,810 $820 $900 $920 $26,070 Total (000's) $300 $1,427 $6,547 $7,173 $11,320 $5,100 $5,023 $3,983 $4,407 $4,307

Development Charges (000's) $300 $580 $1,100 $1,040 $850 $900 $4,770 Funding Levy Increases (000's) $0 $1,427 $5,967 $6,073 $10,280 $4,250 $4,123 $3,983 $4,407 $4,307 $44,817 Sources Levy % Increase 0.0% 0.2% 0.7% 0.7% 1.2% 0.5% 0.5% 0.4% 0.5% 0.5%

• Including Operating, annual levy increases in 2017 through 2019 would average slightly under 1%, then fall to an average of 0.5% thereafter

Public Works Department Transit Division Accessible Transportation Service Review Providing services that bring our City to life !

Slide 74 Content

Roles DARTS On Street Service Why Are We Here? Background Opportunities • Maximize Current Vehicle Capability • Introduce Accessible Van Other Resulting Benefits Reservation Scheduling Dispatch Next Steps Travel Training Projected Demand and Service Cost Recommendations

Slide 75 75 Role (ATS)

• City - Accessible Transportation Services (ATS) is responsible for: – Managing the specialized transit service – Contract administration – Ensuring the City is compliant with AODA legislation – Ensuring the City is compliant with the 2004 Human Rights Settlement – Purchasing all capital – Managing the Eligibility and Registration process – Customer service – Taxi Scrip

Slide 76 76 Role (DARTS)

• DARTS is responsible for delivering the City’s specialized transit service which includes: – Reservation, Scheduling and Dispatching customer trips – All on-street services through City supplied buses and sub- contractor vans – Fare management – Complaint investigation – Vehicle storage and maintenance – Supervision of sub-contractor

Slide 77 77 On Street Services (DARTS)

Bus: • Can carry all mobility devices and multiple devices at once (4 wheelchairs and 6 ambulatory)

Non accessible van: • limited capability of carrying only walker and ambulatory customers (5 ambulatory and 1 walker)

Slide 78 78 Why Are We Here? DARTS Expenditure

Projected $17,000,000 $16,500,892

$16,000,000 $15,369,255

$15,000,000

$14,000,000 $13,680,755

$13,000,000 $12,416,959 $11,937,573 $12,000,000

$11,000,000

$10,000,000 2011 2012 2013 2014 2015 • Expenditures have been rapidly increasing since the implementation of the AODA requirements (Eligibility Nov 2012 and Fare Parity June 2013)

Slide 79 79 Why Are We Here? Audit Services Recommendations

• DARTS may have capacity on existing vehicles to transport additional passengers

• Effective scheduling is needed to optimize routes and meet service expectations

• Cost savings of any magnitude may only be possible by changing how services are provided to passengers (i.e. greater use of sedan taxis, adding lower occupancy accessible vans)

• The Driver Collective Agreement between DARTS and CUPE 5167 contains specific clauses limiting the number of trips that DARTS may subcontract to another service provider

Slide 80 80 Background Number of Trips

Budget Actual

600,000 579,124 580,000 564,721 560,000

540,000 529,876

520,000 509,721

500,000 480,715 480,000

460,000 443,721 443,721 443,721 436,419 440,000 431,806

420,000

400,000 2011 2012 2013 2014 2015

• Prior to AODA implementation (Eligibility Nov 2012 and Fare Parity June 2013) trips were accurately estimated

Slide 81 81 Background Trip Analysis

Annual Average Registered Active % Active Year Expenditure Trips Trips / Active Customers Customers Customers Customer

2011 $11,937,573 8,699 4,757 55% 431,806 91

2012 $12,416,959 9,133 4,787 52% 436,419 91

2013 $13,680,755 9,314 5,114 55% 480,715 94

2014 $15,369,255 10,261 5,736 56% 529,876 92

2015 $16,500,892 11,321 6,227 55% 579,124 93

$4,432,319 2,622 1,470 147,318 GROWTH (since Average of Average of 2011) 55% 92 trips 37% 30% 30% 34%

• Key to accurate trip forecast is correct projection of REGISTERED CUSTOMERS Slide 82 82 Background Cost Per Trip

Bus DARTS Van VETS Van

Contracted Cost $34.05 $22.40 $15.15

Overhead $5.13 Included $5.13 Administration

Capital Cost $3.49 Included Included

Adjusted Cost Per Trip $42.67 $22.40 $20.28

• ATS and DARTS are collaboratively working on an accurate cost per trip for future budgeting

Slide 83 83 Background Trip Assignment

DARTS Bus VETS Van

400,000

350,648 350,000 332,172 347,967 298,485 301,611 300,000

250,000 231,157

200,000 179,228

149,543 150,000 133,338 134,808

100,000 2011 2012 2013 2014 2015

• Costs have been mitigated by shifting customers to the lower cost vans

Slide 84 84 Opportunities Maximize Current Vehicle Capability Maximum Total System % of Total Customer Types Potential Trips in 2015 Trips on Vans (%) Ambulatory (no mobility device) 275,597 47.6% 36% Ambulatory walker (cane) 3,217 0.6% 0.6% Electric wheelchair 25,278 4.4% 0% Oversized scooter 1,190 0.2% 0% Oversized wheelchair 9,917 1.7% 0% Scooter 6,569 1.1% 0% Wheelchair 98,470 17.0% 0% Walker 157,846 27.3% 22% Oversized ambulatory 1,040 0.2% 0.2% Total 579,124 100% 58.8%

• While vans have limited capabilities, they are capable of accommodating a large proportion (60%) of our customers

Slide 85 85 Opportunities Maximize Current Vehicle Capability Total System Customer Types Bus ($34.05) Van ($15.15) Trips in 2015 Ambulatory (no mobility device) 275,597 128,843 146,754 Ambulatory walker (cane) 3,217 626 2,591 Electric wheelchair 25,278 25,278 0 Oversized scooter 1,190 1,190 0 Oversized wheelchair 9,917 9,917 0 Scooter 6,569 6,569 0 Wheelchair 98,470 98,470 0 Walker 157,846 76,561 81,285 Oversized ambulatory 1,040 513 527 Total 579,124 347,967 231,157 Percentage 100 % 60% 40%

• Therefore there is still potential to shift approximately 20% more customers to lower costing vans

• Note: the price per trip excludes overhead and capital costs Slide 86 86 Opportunities Maximize Current Vehicle Capability Current Potential Customer Types Total Trips Bus Van Bus Van ($34.05) ($15.15) ($34.05) ($15.15) Ambulatory (no mobility 275,597 128,843 146,754 67,113 208,484 device) Ambulatory walker (cane) 3,217 626 2,591 0 3,217 Electric wheelchair 25,278 25,278 0 25,278 0 Oversized scooter 1,190 1,190 0 1,190 0 Oversized wheelchair 9,917 9,917 0 9,917 0 Scooter 6,569 6,569 0 6,569 0 Wheelchair 98,470 98,470 0 98,470 0 Walker 157,846 76,561 81,285 31,570 126,276 Oversized ambulatory 1,040 513 527 366 674 Total Trips 579,124 347,967 231,157 240,473 338,651 Percentage of Trips 100% 60% 40% 42% 58% Year End Cost $15,350,305 $13,318,668

Slide 87 87 Opportunities Introduce Accessible Van • New “vans” capable of carrying all mobility devices are emerging on the market; however capacity is limited

MV-1

• ATS staff initiated a pilot in July 2015 with 1 MV-1 – To measure effectiveness – Validate best practices of the accessible van • Pilot demonstrated positive results – By the end of 2015 we have expanded to 6 MV-1’s

Slide 88 88 Opportunities Introduce Accessible Van

• Existing Bus Fleet: • 70% of bus trips carry 1 mobility device at a time • Only 10% of trips carry 3 or more mobility devices at a time • Most multiple trips occur between 8 am and 6 pm

• Bus capacity is rarely fully utilized … supporting the introduction of a lower capacity vehicle

• Based on 6 month experience for MV-1 the average cost per trip is between $18.00 and $25.00 which includes capital, maintenance, insurance, fuel, driver and DARTS overheads

Slide 89 89 Opportunities Introduce Accessible Van Accessible Total Bus Van Bus Van Customer Types Van Trips ($34.05) ($15.15) ($34.05) ($15.15) ($25.00) Ambulatory (no mobility 67,113 208,484 0 208,484 67,113 device) 275,597 Ambulatory walker (cane) 3,217 0 3,217 0 3,217 0 Electric wheelchair 25,278 25,278 0 4,044 0 21,234 Oversized scooter 1,190 1,190 0 1,190 0 Oversized wheelchair 9,917 9,917 0 9,917 0 Scooter 6,569 6,569 0 2,168 0 4,401 Wheelchair 98,470 98,470 0 21,663 0 76,807 Walker 157,846 31,570 126,276 126,276 31,570 Oversized ambulatory 1,040 366 674 674 366 Total Trips 579,124 240,473 338,651 38,983 338,651 201,490 Percentage 100% 42% 58% 7% 59% 34% Year End Cost $13,318,668 $11,495,181

Slide 90 90 Opportunities Summary – 2015 Year End Projection

Accessible Bus Van Cost Variance Van

Current 60% 40% 0% $15,350,305

Maximize $2,031,637 40% 60% 0% $13,318,668 Vans (13%)

Introduce $1,823,488 Accessible 7% 59% 34% $11,495,181 (12%) Vans Potential $3,855,124 Operational (25%) Savings Slide 91 91 Opportunities Introduce Accessible Van • Requirement for buses minimal – fleet reduction plan

Retiring Remaining Year Bus Fleet Buses Fleet 2015 72 0 72 2016 72 29 43 2017 43 20 23

• Capital cost are included in the van and accessible van price per trip ….

ATS Vehicle Replacement Reserve 2015

Current Balance 8 .69 million

Current Transfer from Operating 1.35 million (annually)

… thereby creating an annual savings of 1.35M to operating (recognized in 2016 Budget) and 8.69M to capital Slide 92 92 Other Resulting Benefits

• Annually 40% to 50% of all complaints are related to the on- street service

• Matching customers to vehicle types should yield significant on- street customer service improvements, most notably on board complaints

Slide 93 93 Current Operation Reservations Scheduling Dispatch

Model Function

CURRENT SCHEDULING RESERVATION (7 DISPATCH (ADVANCE – SAME SHARED RIDE DAY ADVANCE) (SAME DAY) MODEL DAY)

Reservations • 7 day advance reservation must be offered as a result of 2004 Human Rights Settlement • Approximately 60% of customers are subscriptions trips (occur same day, time and location) the remaining 40% call 8:30 a.m. 7 days in advance to book a trip • Phone Lines are extremely busy during this time period

Scheduling • Staff work on schedules over the next 6 to 7 days trying to optimize runs (presently at 2.2 pass trips / hour)

Day of Service (Dispatch) • On the day of service the majority of time is spent dispatching trips to vehicles

Slide 94 94 Return Reservations Scheduling Dispatch

• DARTS Driver Collective Agreement contains specific clauses limiting the number of trips that can be subcontracted to another service provider, impeding their ability to:

• Optimize the shift to vans and accessible vans; and • Deliver trips by the lowest cost provider

• Therefore it is recommended that reservations, scheduling and dispatch functions move back to City control

Slide 95 95 Reservations Scheduling Dispatch

Current On Demand Operating Capital Recourses QTY Shared Ride QTY City Variance Variance Model Operated

Increase Staff Cost 23 $1,053,000 23 $1,668,155 $615,155 N/A (annual)

• Relatively small cost to gain significant benefits

Slide 96 96 Next Steps

• Issue Request for Proposal (RFP) for service delivery • Bus • Accessible van • Van / Sedan

• Work with CUPE and ATU to complete transfer of DARTS reservation, scheduling and dispatch staff to the City

• Identify efficiencies in staffing to reduce numbers

Slide 97 97 Travel Training

• In October 2011 ATS staff initiated a bus travel training for persons with developmental disabilities

• Cost of the program is approximately $175,000 annually

Average Cost to Cost to Number Potential Graduated number of accommodate accommodate of Total Trips Annual Trainees trips taken Trip on HSR Trip on DARTS Trainee’s Savings annually ($4 per trip) ($20 per trip)

200 150 110 16,500 $66,000 $330,000 $264,000

• The City benefits socially and financially by continuing program and customers away from DARTS

Slide 98 98 Projected Demand and Service Cost

2015 2016 2017 2018 2019 2020

Registered 10,707 12,338 12,893 13,663 14,233 14,483 Customers Demographic 100 125 250 250 250 250 s and Growth AODA 500 430 300 100 Total 11,321 12,893 13,443 14,013 14,483 14,733 Customers Active 6,227 7,091 7,394 7,707 7,966 8,103 Customers

Multiplier 93 92 98 98 100 105

Total Trips 579,124 654,124 724,578 755,301 796,565 850,831

Average Cost $28.49 $27.71 $22.00 $23.00 $24.00 $25.00 Per Trip $17,371,91 $19,117,56 Total Cost $16,500,892 $18,125,250 $15,940,709 $21,270,769 Slide 99 6 0 99 Recommendations

• That Council direct staff to complete a Request for Proposal (RFP) in 2016 (prior to the expiration of the DARTS contact on June 30, 2017) for the service delivery of ATS customers in buses, accessible vans and vans / sedans

• That Council, in the interim direct DARTS to aggressively expand the accessible and non accessible van fleet at a rate approved by the General Manger of Public Works

• That Council direct DARTS to reduce their bus fleet at a rate approved by the General Manger of Public Works

• That Council direct the General Manger of Public Works to work with CUPE and ATU representatives to complete transfer of DARTS operations to the City

• That Council direct the General Manger of Public Works to meet with the Province of Ontario to discuss possible funding sources for the City’s specialized transit service; particularly in light of the increased cost to the City as a result of AODA legislation

• That Council permanently fund the Travel Training program on an annual basis with a commitment of 200 trainees for $175,000 Slide 100 100

2016 TAX OPERATING BUDGET

2016 Budget by Division

101 Public Works Department – Transit Division 2016 Budget 2016 BUDGET

PUBLIC WORKS DEPARTMENT Transit Division

Hamilton Public Works ~ Providing services that bring our City to life ! 102 Public Works Department 2016 Budget TRANSIT

103 Public Works Department 2016 Budget TRANSIT FCS16001 Book 2, Page 135

DIRECTOR David Dixon (1.0 FTE)

Transit Application Administrative Assistant II Sr. Project Manager (1.0 FTE) (3.0 FTE)

Manager Manager Manager of Transit Manager Manager Manager of of ATS of Transit Fleet Maintenance of Transit Planning of Transit Support Mobility Programs Operations & Customer Services & Special Projects (122.07 FTE) Service (519.3 FTE) (5.0 FTE) (13.0 FTE) (20.0 FTE) (19.84 FTE)

Complement Management Other Total Staff to Mgt Ratio (FTE) 2015 7.00 697.21 704.21 99.60:1 2016 7.00 697.21 704.21 99.60:1 Change 0.00 0.00 0.00

104 Public Works Department – Transit Division 2016 Budget 2015 ACCOMPLISHMENTS - TRANSIT

• Ten Year Local Transit Strategy • HSR service enhancements (+26,400 Hours) • AODA service enhancements in ATS (+66,000 Trips) • A & B line enhanced stops construction award (10) • Real time data availability • 18 CNG Articulated buses • New CNG fueling station • 46 Expansion Bus Shelters • PRESTO Implementation – Third Party Network

Hamilton Public Works ~ Providing services that bring our City to life ! 105 Public Works Department – Transit Division 2016 Budget 2016 KEY DELIVERABLES

• Ten Year Local Transit Strategy Post LRT Announcement • AODA mandated service enhancements • HSR service enhancements (+23,600 Hours) • Mohawk College Terminal completion • Transit shelter and bus advertising contract renewal • Transit shelter/landing pad & terminal program expansion, rehabilitation and accessibility • PRESTO contract renewal • Branding and Marketing strategy

Hamilton Public Works ~ Providing services that bring our City to life ! 106 Public Works Department – Transit Division 2016 Budget TRANSIT

Services Provided & Key Facts 2016 Budget Request ($000's) • HSR Conventional Transit – provide 22.0 M trips Operating Budget • Trans cab Gross 112,810 • Transit Infrastructure - maintenance of Revenues (53,811) 2,210 bus stops, 602 bus shelters, 19 Net 58,999 loops and terminals, 1 Park n’ Ride $ increase from 2015 1,112 • ATS – DARTS Contract Management – 665,000 trips % increase from 2015 1.9% • Taxi Scrip

2015 Budget R/C Ratio 44.03% 2016 Budget R/C Ratio 48.38%

Hamilton Public Works ~ Providing services that bring our City to life ! 107 Public Works Department – Transit Division 2016 Budget 2016 MAJOR COST DRIVERS

Expenditures Revenue Net Description ($000s) ($000s) Increase ($000s) Annual Employee Related COLA, Step, Benefit Increases 1,623 1,623

Year 2 of 10 Year Plan – Net increase (Expenditures = 3.5M, Revenue (3.2M)) 3,500 (3,203) 297

DARTS Contract (maintenance level increase) 294 294

Vehicle Reserve Council Approved OBRP Phase-in (Year 5 of 8), Inflation @ 2% 544 544

Gas Tax, Revenues from Reserve (30) (30)

NGV Station Maintenance – new agreement with Union Gas 42 42

Adjustment due to ATP changes outlined in CES14040(a) 35 35

Increases to Transit Fleet maintenance costs 128 128

Recovery from Outstanding Ticket balance (100) (104)

Reduction of Transfer to ATS Vehicle Reserve (1,354) (1,354)

Fuel Reduction (360) (360)

End of Binbrook TransCab Pilot (225) 225 0

Other: (3) (3)

Total: 4,219 (3,108) 1,112

Hamilton Public Works ~ Providing services that bring our City to life ! 108 Public Works Department – Transit Division 2016 Budget 2016 TAX OPERATING BUDGET

ADDITIONAL INFORMATION

Hamilton Public Works ~ Providing services that bring our City to life ! 109 Public Works Department – Transit Division 2016 Budget HISTORICAL FARE INCREASE

2011-2015 Fare Type 04-Jan 07-Jun 08-Jan 10-Jan 15-Sep $ Incr. Avg % Incr. Cash 2.10 2.25 2.40 2.55 2.75 0.20 2% Adult Ticket 1.70 1.75 1.85 2.00 2.15 0.15 2% Student Ticket 1.35 1.45 1.55 1.65 1.80 0.15 2% Adult Monthly Pass 65.00 71.00 79.00 87.00 94.60 7.60 2% Student Monthly Pass 50.00 56.00 63.00 71.00 79.20 8.20 3% Seniors Annual Pass 205.00 205.00 205.00 205.00 235.00 30.00 3% University Transit Pass 65.00 71.50 94.80 121.80 126.15 4.35 1%

Hamilton Public Works ~ Providing services that bring our City to life ! 110 2016 Budget

PUBLIC WORKS DEPARTMENT Operations Division

Hamilton Public Works ~ Providing services that bring our City to life ! 111 Public Works – Operations Division 2016 Budget OVERVIEW OF SERVICES

Hamilton Public Works ~ Providing services that bring our City to life ! 112 Public Works – Operations Division 2016 Budget OVERVIEW OF SERVICES Purpose / Function The Operations Division is responsible for operating and maintaining Public Works assets valued at approximately $3.2B including 6421 roadway lane kms; 2,393 kms of sidewalks; 98 kms of City owned alleyways, 390 bridges and major culverts; storm water management facilities, 42,906 catch basins ,152 storm water ponds and 497 retaining walls. An integrated waste management system collecting and processing approximately 240,000 tonnes of materials annually including the operations and maintenance of 3 Transfer Stations/Community Recycling Centres (CRCs), Material Recycling Facility (MRF), Central Composting Facility (CCF), Glanbrook Landfill and 12 closed landfills. Also provide program development, process reviews and data management support to both residents and Operations staff.

Services Provided Roads Ops & Capital Rehab & Tech Business Programs Waste Management Maintenance Ops • Project Management • Waste Collection • Winter Control • Structure Maintenance • Quality Assurance • Downtown, BIA & Alleyway • Road ROW • Contract Tendering, • Operational Efficiencies Cleanliness Infrastructure Admin & Project Mgmt • Customer Service and • Recycling & Waste • Storm Water Facilities Maintenance • Ponds Education Disposal • Drainage Works • Water Courses • Contaminated Sites • Pump Stations Management

OPERATIONS DIVISION ($000) 2015 NET RESTATED BUDGET 99,499 2016 NET REQUESTED BUDGET 102,016 2016 NET CHANGE 2,517 2016 FTE 427.17 Hamilton Public Works ~ Providing services that bring our City to life ! 113 Public Works – Operations Division 2016 Budget 2016 KEY DELIVERABLES Delivering Service - Core programs • Waste Collection Services • Recycling & Waste Disposal (TS/CRCs, MRF, CCF, Glanbrook Landfill, Household Hazardous Waste Program, Closed Landfills, Contaminated Sites Program) • Cleanliness Programs (downtown & alleyways citywide) • Winter Control • Road ROW Maintenance & Emergency Response (Includes Sidewalks, Structures, Bridges, Retaining Walls, etc) • Drainage & Storm Water Facilities Maintenance Program Optimization Initiatives • Increase waste diversion through the expansion of the green cart program for eligible businesses and City facilities, optimization of the multi-residential diversion program • Coordinate OMBI, MPMP and Data Call submissions • Develop business cases: – Establish Stormwater Management service level – Program base adjustments to reflect operating impacts from inventory growth (catch up & fwd) . – Route rationalization (Winter control, Waste Collection, Street Sweeping, etc.) – WDFO cost recoveries • Staff Performance Management – Organization Structure and Business Improvements – Employee Performance Management (P/A’s Roads to Optimal Performance initiatives etc.) – Implement Denison Culture Survey and Develop Action Plan & Vision / Mission (3.3) Hamilton Public Works ~ Providing services that bring our City to life ! 114 Public Works – Operations Division 2016 Budget 2016 KEY DELIVERABLES con’t.

Projects • Staff succession planning initiatives - Managers, Superintendents & Supervisors Development • Sustainable base Operating budget funding business cases for key programs … • Roads, alleyways, sidewalks & storm water infrastructure assets • Infrastructure implementation / preparation • Central Composting Facility - installation of equipment as a result of new regulations • Glanbrook Landfill – attaining all approvals, finalizing design and tendering for Stage 3 • Installation of MRF processing equipment • Transfer Station / CRC Needs Analysis • Expansion of current transfer stations / CRCs • Construction of new transfer station / CRCs • Automated Vehicle Location (AVL) tracking system for waste collection fleet as part of the City’s corporate AVL system • Complete the implementation and supporting multi-residential and commercial properties with our waste diversion programs • Initiate planning and coordination activities as a result of the expiration of waste collection and facility contracts in 2020. • Coordination of “Beautiful Alleyways” volunteer clean up initiative.

Hamilton Public Works ~ Providing services that bring our City to life ! 115 Public Works Department 2016 Budget OPERATIONS FCS16001 Book 2, Page 131

DIRECTOR Betty Matthews-Malone (1.0 FTE)

Administrative Assistant II Senior Project Manager, (1.0 FTE) Operations (1.0 FTE)

Manager Manager Manager Manager Manager Roads & Capital Rehabilitation Recycling and Waste Collection Business Maintenance & Technical Waste Disposal (89.79 FTE) Programs (265.11 FTE) Operations (16.00 FTE) (39.59 FTE) (13.68 FTE)

Complement Management Other Total Staff to Mgt Ratio (FTE)

2015 6.00 421.17 427.17 70.20:1 2016 6.00 421.17 427.17 70.20:1 Change 0.00 0.00 0.00

116 Public Works – Operations Division 2016 Budget 2016 MAJOR COST DRIVERS FOR DIVISION Description Amount ($000s) All Sections (excluding Winter Season) • Employee Related 713

• Vehicle Expenses • Fleet Vehicle charges + Licenses 158 • Fuel 115 • Vehicle/Equip Reserve Transfers 66

• Service Contract Increases • Recycling and Waste Disposal Contracts 608

• Revenues • Fees and General 440 • WDO Subsidy (600)

Winter Season • Winter Control 635 • Winter Maintenance (14)

Hamilton Public Works ~ Providing services that bring our City to life ! 117 Public Works – Operations Division 2016 Budget ONGOING PRODUCTIVITY IMPROVEMENTS

Description

Process Improvements – Continuing to develop management skills through the refinement of in-house management training program (e.g. skills training, Cutting Edge of Leadership, Essential for Success) – LEAN process reviews – CVOR and Health & Safety (example, Work Hardening, Waste Collection SOP development) – Continuous improvement for operations management system and reporting

Technology – Route optimization for waste collection and winter operations – Optimizing the use of Infor/Hansen for activity based costing, work order management and service request reporting – Optimization of Project Web Access (PWA) software for the management of R & WD contracts and compliance – Deployment, example: DriveCam, AVL, Simulator, Proximity Sensors

Productivity improvements that have resulted in more efficient use of resources/budget

Hamilton Public Works ~ Providing services that bring our City to life ! 118 Public Works – Operations Division 2016 Budget

ONGOING PRODUCTIVITY IMPROVEMENTS – contd

Description

Skilled & Capable Workforce – Meet regularly with RTW, LR and HR on difficult individual cases and aging workforce with monthly reports to support – Training opportunities for succession and workforce planning – Increased focus on health & safety culture

Continuous Improvement Culture – Promoting improvements to Process, Structure, Methods, & Technology at all levels through quarterly EMT meetings – Performance accountability and the undertaking of the Denison Survey and visioning

Productivity improvements that have resulted in more efficient use of resources/budget

Hamilton Public Works ~ Providing services that bring our City to life ! 119 Public Works Department 2016 Budget

ROADS & MAINTENANCE

Hamilton Public Works ~ Providing services that bring our City to life ! 120 Public Works – Operations Division 2016 Budget 2015 ACCOMPLISHMENTS

• Summer and Winter Maintenance Program Delivery

• Staff succession planning initiatives - Managers, Superintendents & Supervisors Development

• Ongoing Route Optimization for Winter Control (Plowing, sanding & Salting)

• Ongoing Route Optimization for Street Sweeping

• PAN AM Games – Prep and enhanced sweeping and Litter Control Activities

• Internal resource sharing, reduced number of seasonal staff (Parks, Collections)

• Real Time AVL for Supervisors

• Box-Up Warning installation

• Installation of Load-Rite system on loaders

Hamilton Public Works ~ Providing services that bring our City to life ! 121 Public Works – Service Profile 2016 Budget 2016 KEY DELIVERABLES

• Summer and Winter Maintenance Program Delivery

• Staff succession and workforce planning initiatives - Managers, Superintendents & Supervisors Development

• Sustainable base Operating budget funding business cases for key programs … • Roads, alleyways, sidewalks & storm water infrastructure assets • Infrastructure implementation / preparation

• Route Optimization for Winter Control (Plowing, sanding & Salting)

• Route Optimization for Street Sweeping • Addressing On street Winter Parking Issues • Standardize Cul-de-sac snow clearing operations • Development of Standard Operating Procedures • Road Patrol Automated Route Completion Recording to ensure MMS Compliance

Hamilton Public Works ~ Providing services that bring our City to life ! 122 Public Works – Service Profile 2016 Budget ROADS & MAINTENANCE

Services Provided & Key Facts 2016 Budget Request ($000s) Plans & delivers maintenance service programs and winter control for City roadways (6421 lane Operating Budget km), sidewalks (2393 km), bridges (390), paved Gross 60,353 surfaces and storm water facilities (152 ponds; Revenues (1,199) 44692 catch basins, 1,747 km of ditches): Net 59,154 Infrastructure & Maintenance Program – Road Patrol & Inspection of Roadway infrastructure $ increase from 2015 1,981 – Repairs to roads, sidewalks, bridges, culverts – Surface maintenance (sweeping & flushing) % increase from 2015 3.5% – Maintenance to gravel roadway and shoulders Roads excl. 427504 – Collection of roadside litter/dumping – Mowing rural roadsides and boulevards QA/QC Cost per household 2015 258.70 – Removal of Roadway Hazards – Roadway Accident & Emergency Response Cost per household 2016 265.02 – Customer Service % Change from 2015 2.5% Winter Control Program – Winter road patrol, materials application, ploughing, snow removal/disposal Drainage – Ditching – Pond inspection and minor maintenance – Catch Basin Inspection, cleaning and repair QA/QC

Hamilton Public Works ~ Providing services that bring our City to life ! 123 Public Works – Operations Division 2016 Budget WINTER CONTROL PROGRAM (WCP)

Infrastructure Service Area The City of Hamilton is responsible for maintenance operations for public roadways within Hamilton (6421 lane kms.) • Road Classifications:  Expressways & Arterial Roads  Escarpment Crossings  Collectors – Primary & secondary roads  Residential – Neighbourhood streets, urban and rural  Rural hard surfaced and loose top The Province is responsible for maintenance operations of the following infrastructure:  Queen Elizabeth Way  Highway 403, Highway 5 (Clappison’s Corners to Peter’s Corners)  Highway 6 North, & Highway 8 (Peter’s Corners to Waterloo boundary)

Hamilton Public Works ~ Providing services that bring our City to life ! 124 Public Works – Operations Division 2016 Budget WINTER CONTROL PROGRAM (WCP) Winter Patrol • Monitor weather & roadway conditions (24/7 - planned 22 week program) Anti-Icing • Direct liquid application (DLA) of salt brine mixture to prescribed road infrastructure, prior to storm events • Application of road salt and sand/salt mixture as required to maintain service levels Snow Clearing • Clearing snow from roadways within program service level targets & specifications • Snow Fence Program and Roadway Snow Drift Maintenance Snow Removal, Haulage & Disposal • Snow removal, haulage, and disposal from priority streets

Staff investigation and follow up • Staff responded to 6,338 service requests relating to snow from November 15th to April 15th • Generated 24,000 Work Orders related to Winter Control

Hamilton Public Works ~ Providing services that bring our City to life ! 125 Public Works – Operations Division 2016 Budget WINTER CONTROL PROGRAM (WCP)

Hamilton Public Works ~ Providing services that bring our City to life ! 126 Public Works – Operations Division 2016 Budget WINTER CONTROL PROGRAM (WCP) Continuous Improvement Initiatives

Program (overall) WCP Contracts

New Technology • Mandatory Pre Season program orientation • Optimization of GPS/AVL System for route meetings with Vendors to review contract completion specifications, and performance • Ongoing use of Anti/De-icing materials expectations. Service • Improved communication and reporting • Updated WCP information systems for event response and performance • Snow off Sidewalks “SOS” public awareness management. campaign • Improved communication capabilities with Vendor’s staff and the City’s Supervisory staff.

Hamilton Public Works ~ Providing services that bring our City to life ! 127 Public Works – Operations Division 2016 Budget

CAPITAL REHABILITATION & TECHNICAL OPERATIONS

Hamilton Public Works ~ Providing services that bring our City to life ! 128 Public Works – Operations Division 2016 Budget 2015 ACCOMPLISHMENTS

• Rural road surface treatment contract totalling 50km • Multiple asphalt road, concrete sidewalk and curb repair contracts • Guiderail upgrade/ replacements totalling 3km • Contract for maintenance work on 75 bridge structures • Retaining wall inventory and condition assessment updated • Seven Rail Road crossings upgraded and one crossing removed • Completion of noise wall staining on Lincoln Alexander Pkwy • Contract admin. For inspection and cleaning of approx 22,000 catch basins • Ditching contract covering 65 km • Cross culvert replacement contract for 40 culverts • Eight storm water management ponds dredged • Cross culvert inventory and condition assessment completed for Wards 12, 13, 14 and 15 • City owned watercourse inventory completed

Hamilton Public Works ~ Providing services that bring our City to life ! 129 Public Works – Operations Division 2016 Budget 2016 KEY DELIVERABLES

• New sidewalk inspection and work program process to be introduced

• Completion of road cross culvert inventory and condition assessment

• City owned creek inspection and condition assessment process

• Road crack sealing program

• Capital program delivery

• Service Level Agreements for Storm Pump Station monitoring

Hamilton Public Works ~ Providing services that bring our City to life ! 130 Public Works – Operations Division 2016 Budget CAPITAL REHABILITATION & TECHNICAL OPS Services Provided & Key Facts Plans, generates, and manages a variety of 2016 Budget Request ($000s) roadway infrastructure, capital maintenance Operating Budget programs and contracts as it pertains to both minor Gross 1,276 and major maintenance of the roadway network, with a commitment to continuous improvement and Revenues (150) innovation. Net 1,126 Contract Administration, Tendering and Project Mgmt -Sidewalk inspection under minimum maintenance standards $ increase from 2015 67 -Mountable curb replacement contract -Fencing inspection and replacement % increase from 2015 6.4% -Guide rail upgrade and emergency replacement For Dept ID 427504 only -Boulevard and roadside mowing contract administration -Material supply and service contract administration Cost per household 2015 4.79 -Technology implementations Cost per household 2016 5.05 Structure Maintenance -Bridge and culvert maintenance contracts (>3m span) % Change from 2015 5.4% -Retaining wall maintenance, replacement contracts

Storm Water Facilities -Catch basin inspection, cleaning and repair contract administration -Water course inspection and maintenance -Municipal drain administration -Major Storm Water Management pond maintenance and repair -Major Cross culvert inspection and replacement

Hamilton Public Works ~ Providing services that bring our City to life ! 131 Public Works – Operations Division 2016 Budget

WASTE COLLECTIONS

Hamilton Public Works ~ Providing services that bring our City to life ! 132 Public Works – Operations Division 2016 Budget 2015 ACCOMPLISHMENTS

• Launch of route optimization study • CVOR Committee participation to address CVOR rating pressure • New initiatives to promote employee wellness for the Waste Collection Section – ergonomic student – WSIB reduction – Lost Time reduction • Downtown Cleanliness – Pan Am, Junos, Super Crawl. • Procurement of 8 new side loader waste packers. • Procurement of 2 new 8 cyd. specialized alleyway waste packers. • New public space litter container pilot in targeted BIA’s • Dash Cam technology pilot. • Service delivery 25 million collection stops. • Tonnes Collected Curbside: – Organics/L&Y 48,000 - Garbage/Bulk 90,000 – Recycling 43,000 Hamilton Public Works ~ Providing services that bring our City to life ! 133

Public Works – Operations Division 2016 Budget 2016 KEY DELIVERABLES

• Employee Succession and Workforce Plan • Adoption of Automated Vehicle Location System for the City’s waste collection fleet Graffiti Audit • Consideration of recommendations of Optimization Study • Continued expansion of the public space litter containers • Continued research into initiatives to promote employee wellness for the Waste Collection Section Rail line clean up • Continued focus on providing sensational service in a safe and efficient manner.

Hamilton Public Works ~ Providing services that bring our City to life ! 134 Public Works – Service Profile 2016 Budget WASTE COLLECTIONS

Services Provided & Key Facts 2016 Budget Request ($000s) Plans, maintains and operates an Operating Budget integrated waste collection system handling 181,000 tonnes per year of residential Gross 30,342 waste through the collection programs, with Revenues (60) a target of 65% diversion from landfill. Net 30,282 $ increase from 2015 153 Waste Collection Services % increase from 2015 0.5% • Organics (green cart), Recycling, Leaf and Yard Waste, Garbage and Bulk waste Cost per household 2015 136.33 collection Cost per household 2016 135.67 • Street-side public space container collection • Festival & Special Events Waste Diversion % Change from 2015 (0.5%) • Downtown Cleanliness Programs and Clean City Initiatives

Hamilton Public Works ~ Providing services that bring our City to life ! 135 Public Works – Service Profile 2016 Budget

RECYCLING AND WASTE DISPOSAL

Hamilton Public Works ~ Providing services that bring our City to life ! 136 Public Works – Service Profile 2016 Budget 2015 ACCOMPLISHMENTS

• Issued RFT and executed contract for scale operations at the City’s Transfer Stations / CRCs and RRC • Completed the construction of the Hall Road Pump Station at the Glanbrook Landfill • Generated $1.2M in revenues from the processing of merchant capacity organics at the CCF • Generated $4.1M from the sale of MRF commodities • Generated $3.8M in revenues at the Transfer Stations & CRCs • Implementing green cart distribution at the City’s CRCs • Processed 255,000 vehicles at Transfer Stations and CRCs • Processed 45,000 tonnes of blue box material at MRF and 54,300 tonnes of green cart organics and leaf and yard waste at two composting sites • Landfilled 139,500 tonnes of waste at the Glanbrook Landfill

Hamilton Public Works ~ Providing services that bring our City to life ! 137 Public Works – Service Profile 2016 Budget 2016 KEY DELIVERABLES

• Central Composting Facility - installation of additional new equipment to meet new compost regulations • Investigating with the Energy Office alternative energy opportunities (solar at landfills) • Commence planning for the expiration and tendering of 4 multi-year operations contracts in 2020 • Determine impacts and possible operating adjustments due to new Waste Reduction Act • Glanbrook Landfill – attaining all approvals, finalizing design and tendering for Stage 3 • Completion of MRF processing equipment project (optical sorter) • Implement a joint operations contract with Region of Halton for HHW services • Investigate additional diversion opportunities at Transfer Stations / CRCs (opportunities based on tipping floor waste audit) • Transfer Station / CRC Needs Analysis – determine the City’s future waste transfer needs • Transition from Provincial funding to industry stewardship plans (ISPs) for eligible materials • Slope remediation (south portion) at West Hamilton Landfill

Hamilton Public Works ~ Providing services that bring our City to life ! 138 Public Works – Service Profile 2016 Budget RECYCLING AND WASTE DISPOSAL

Services Provided & Key Facts 2016 Budget Request ($000s) Plans, maintains and operates an Operating Budget integrated waste processing and disposal Gross 21,694 system handling 246,000 tonnes per year of residential waste, with a target of 65% Revenues (14,359) diversion from landfill. Programs and Net 7,335 services include: $ increase from 2015 356 Waste Management Facilities • Household Hazardous Waste program % increase from 2015 5.1% • Transfer Stations (3) and Community Recycling Centres (3) Cost per household 2015 31.58 • Leaf and Yard Waste compost site • Glanbrook Landfill Site Cost per household 2016 32.86 • Central Composting Facility (CCF) • Materials Recycling Facility (MRF) % Change from 2015 4.1% • Monitoring and remediation of closed landfill sites (12) • Site remediation services for other sections • Management of Contaminated Sites Program for Public Works

Hamilton Public Works ~ Providing services that bring our City to life ! 139 Public Works – Service Profile 2016 Budget

Business Programs

Hamilton Public Works ~ Providing services that bring our City to life ! 140 Public Works – Service Profile 2016 Budget 2015 ACCOMPLISHMENTS Community Clean ups

• Implemented the first “Beautiful Alleyways” neighbourhood clean up event. • 205,400 service requests and 87,742 work orders generated for operating sections. (105 Ops, remainder other groups) • Supporting eligible commercial properties for implementation of the green cart program • Initiated the implementation of green cart collected to corporate buildings. • Coordination of the updating of the streets bylaw in partnership with internal stakeholders • Multi-residential waste audit • Compost giveaways moved 360 tonnes of compost and raised $4500 for Hamilton Food Share • 2015-2016 Waste and Recycling guide with purple trash tags • Implemented Hansen 8 for activity based costing and customer service. • Coordinated 55 training courses for staff. • Processed 15 private road agreements and 193 site plan reviews for waste collection. Gold Box Audits

Hamilton Public Works ~ Providing services that bring our City to life ! 141 Public Works – Service Profile 2016 Budget 2016 KEY DELIVERABLES

• Continued monitoring of the waste collection system – education, customer service and data analysis • Supporting eligible commercial and corporate properties for Graffiti Audit implementation of the green cart program • Review of the Materials Recycling Facility for single stream recycling as part of the solid waste management master plan • Refine the system for key performance indicator tracking and reporting for the division including growth related items • Commence planning activities related to waste collection and facilities contracts coming to an end in 2020. • Preparation for call handling implementation • Lean Process reviews to find efficiencies in programs and services offered

Hamilton Public Works ~ Providing services that bring our City to life ! 142 Public Works – Service Profile 2016 Budget BUSINESS PROGRAMS

Services Provided & Key Facts 2016 Budget Request ($000s)

Operating Budget* Business Programs Gross $4,188 • Plan, develop and implement programs and strategies to improve effectiveness and efficiency Revenues ($16) • Support client field operations through data entry, Net $4,172 customer service, community outreach and education $ increase from 2015 (41) • Coordinate training programs, health & safety plans, % increase from 2015 (1.0%) data management and large recruitment initiatives for client operational divisions Cost per household 2015 $18.82 • Support operational divisions by coordinating bylaw Cost per household 2016 $18.45 updates, waste audits and reports % Change from 2015 (2.0%)

Hamilton Public Works ~ Providing services that bring our City to life ! 143 Public Works – Operations Division 2016 Budget

Thank You

Hamilton Public Works ~ Providing services that bring our City to life ! 144 Winter Control Program Approved Service Levels (2013)

Winter Control Level of Service Standards Road Classification Surface Condition Snow Accumulation Treatment

Type Priority Target Surface Response Target Completion Anti- De- Salt Sand/ Condition Time Response Time Icing icing Salt

Linc/Arterials 1 Bare Immediate 2.5 cm 4 hrs     Escarpment 1 Bare Immediate 5 cm 4 hrs     Crossings Primary 2A Bare 4 hrs 8 cm 8 hrs    Collectors e.g. Whitney Ave Secondary 2B Centre Bare 4 hrs 8 cm 8 hrs    Collectors e.g. Fletcher Rd Rural Roads Hard 3 Centre Bare 8 hrs 10 cm 24 hrs  Surface e.g. Golf Club Rd Residential 3R Bare 8 hrs 8 cm 24 hrs    e.g. Ravina Cres Loose-top Rural 3 Snow Packed 12 hrs 10 cm 24 hrs Roads e.g. Trimble Rd

145 2016 BUDGET

PUBLIC WORKS DEPARTMENT Environmental Services Division

Hamilton Public Works ~ Providing services that bring our City to life ! 146 Public Works – Environmental Services Division 2016 Budget OVERVIEW OF SERVICES

Hamilton Public Works ~ Providing services that bring our City to life ! 147 Public Works – Environmental Services Division 2016 Budget OVERVIEW OF SERVICES

Purpose / Function The Environmental Services Division is responsible for operating and maintaining public works assets including: 501 acres (203 hectares) of municipal cemeteries at 69 sites; trees on City streets and parks; horticultural features in 286 floral traffic islands, 100 medians/boulevards/laybys, 75 civic properties, 4,250 acres 1,720 hectares) of municipal park, shared school park and open space at 517 sites.

Services Provided Forestry Parks Maintenance Horticulture Cemeteries

ENVIRONMENTAL SERVICES ($000)

2015 NET BUDGET 33,375

2016 NET REQUESTED BUDGET 34,435

2016 NET CHANGE 1,060

2016 FTE 338.86

As of: September 8, 2015 Hamilton Public Works ~ Providing services that bring our City to life ! 148 Public Works – Environmental Services Division 2016 Budget 2015 KEY DELIVERABLES • Participated in Waterfront development and shoreline remediation • Implemented some recommendations from the Cemeteries Business Plan Strategy and Land Needs Assessment and took the staff recommendations forward to PW Committee • Developed hard surface tree maintenance/tree management procedure and issued a tender for hard surface tree replacement • Emerald Ash Borer (EAB) Management Plan – Continue Implementation of Council approved plan – year 3 or 10 • Developed strategies for culture improvements for Parks, Cemeteries and Horticulture with re-surveys planned for all 4 sections • Ensured performance appraisals are completed and that the new Performance Accountability and Development system was rolled out to the front line staff • Split the Parks East district into two districts (East/South) to provide more efficient and balanced service throughout the city

Hamilton Public Works ~ Providing services that bring our City to life ! 149

Public Works – Environmental Services Division 2016 Budget PUBLIC WORKS DEPARTMENT

Environmental Services 2016 Budget Overview

Hamilton Public Works ~ Providing services that bring our City to life ! 150 Public Works Department 2016 Budget ENVIRONMENTAL SERVICES FCS16001, Book 2, page 131

DIRECTOR Craig Murdoch (1.0 FTE)

Administrative Assistant II (1.0 FTE)

Manager Manager Forestry and Horticulture Parks and Cemeteries (98.34 FTE) (238.52 FTE)

Complement Management Other Total Staff to Mgt (FTE) Ratio

2015* 3.00 335.86 338.86 111.95:1 2016 3.00 335.86 338.86 111.95:1 Change 0.00 0.00 0.00

*restated

151 Public Works – Environmental Services Division 2016 Budget 2016 MAJOR COST DRIVERS FOR DIVISION

Description Amount ($000s) Employee Related 665 Contribution to Vehicle Reserve 99 Facilities Maintenance Costs 206 Materials and Supplies 105

Hamilton Public Works ~ Providing services that bring our City to life ! 152 Public Works – Environmental Services Division 2016 Budget 2015 Accomplishments

• Completed Forestry Building Renovations • Replaced 3 polyhouses at Gage Park with a more space efficient design to increase the in-house production of planters and hanging baskets • Horticulture Award Ontario Parks – Best Traffic Median Design York Blvd • Computer environmental control system for greenhouse production • PAD tool completed for management team and roll out to front line under way • Continued participation in Cutting Edge of Leadership training and annual reunions • Denison Surveys action plans completed for all ES sections and resurveys taking place by year end • 2 Play structures replaced and 1 new added • 4 interpretive panels replaced/added • Dog park renovations at 4 dog parks • 1 Extreme park makeover

Hamilton Public Works ~ Providing services that bring our City to life ! 153

Public Works – Environmental Services Division 2016 Budget ONGOING PRODUCTIVITY IMPROVEMENTS Description Process Improvements – Inspection protocols enhanced for spray pads (in consultation with Public Health) – Streamlined Forestry maintenance work flow to reduce grid trimming cycle. – New PAD strategy implemented for all staff – Review of districts in parks and division of Parks East into two separate districts to balance staff and resources Technology - Working with IS to implement tablet based field inspections in Forestry - Replaced the cemetery software system with greater capabilities Skilled & Capable Workforce – Meet regularly with RTW, LR and HR on difficult individual cases with monthly reports to support – Mentoring through temporary supervisory positions, secondments and CEOL Continuous Improvement Culture – Promoting improvements to Process, Structure, Methods, & Technology at all levels – Culture survey recommendations resulted in committees to promote Parks Vision/Mission and to engage staff in decision making processes

Hamilton Public Works ~ Providing services that bring our City to life ! 154 Public Works – Environmental Services Division 2016 Budget Risks and Challenges

• Pesticide challenges for Sports Field Management • Emerald Ash Borer causing tree death rate to accelerate. Death rate to reach its peak in 2016/2017

Hamilton Public Works ~ Providing services that bring our City to life ! 155 Public Works – Environmental Services Division 2016 Budget 2015 ACCOMPLISHMENTS – FORESTRY / HORTICULTURE

Forestry • 8,393 trees planted in 2015 • 3,614 infested Ash trees to be removed in 2015 • Reduce grid cycle to 8.2 years • Completed a revision to the Forestry Bylaw

Horticulture • Annual flower production = 205,000 • 95th Annual Mum Show to be held in October • Spring Tide bulb show held in March • PanAm theme used for floral displays and Spring Tide Show in 2015

Hamilton Public Works ~ Providing services that bring our City to life ! 156

Public Works – Environmental Services Division 2016 Budget Projected Ash Decline & Management Progress

23000

20700 Actual Removals 18400

16100 Actual Replacements

13800 Target Removals and 11500 Replacements

9200 Projected EAB Impact

6900

4600

2300

0 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023

Hamilton Public Works ~ Providing services that bring our City to life ! 157 Public Works – Environmental Services Division 2016 Budget FORESTRY

Services Provided & Key Facts 2016 Budget Request ($000s) Plants, maintain, and care for City owned Operating Budget trees growing along road allowances, in parks, and open spaces. On call 24/7, staff Gross 9,642 respond to emergency storm damage Revenues (1,249) across the City. Services include Net 8,393 • Street Tree Trimming – in the urban roadway right of way (ROW) $ increase from 2015 456 • Tree Removals % increase from 2015 5.7% • Stump Removals • Street Tree Planting Cost per household 2015 35.91

• Parks Tree Planting Cost per household 2016 37.60 • Emergency Response % Change from 2015 4.7% • Forest Health Program • Urban Forestry Protection • Customer Service

Hamilton Public Works ~ Providing services that bring our City to life ! 158 Public Works – Environmental Services Division 2016 Budget HORTICULTURE Services Provided & Key Facts 2016 Budget Request ($000s) Plans & delivers various operating and Operating Budget maintenance services to beautify the City through streetscape & park horticultural Gross 3,829 features including: Revenues (141)

• Design and planting of floral traffic Islands Net 3,688 (294) planters (354) and roundabouts (68) $ increase from 2015 94 traffic medians(100) % increase from 2015 2.6% • Hanging baskets (640) • Provide horticulture maintenance for 7 Cost per household 2015 16.26 BIA’s Cost per household 2016 16.52 • Park floriculture Displays % Change from 2015 1.6% • Annual Mum Show event and showcase of the Section’s programs • Spring Tide Show • Green House Production • City building garden maintenance at 52 civic properties Hamilton Public Works ~ Providing services that bring our City to life ! 159 Public Works – Environmental Services Division 2016 Budget 2015 ACCOMPLISHMENTS - PARKS / CEMETERIES Parks • 57,087 acres of general parkland grass cut • 4,043 Sports fields mown • 5,583 Ball diamonds mown • 35,811 acres of grass trimmed • 150,668 garbage cans emptied • 2,441 play structure inspections • 114,084 general park and sports park washrooms units cleaned • 4 Christmas displays installed and removed (Gore Park, City Hall, Dundas, Ancaster)

Cemeteries • 67 sites maintained – 498 acres (202 hectares) – 20 sites with available land • 1,223 Interments

Hamilton Public Works ~ Providing services that bring our City to life ! 160 Public Works – Environmental Services Division 2016 Budget PARKS

Services Provided & Key Facts 2016 Budget Request ($000s) Plans and delivers operations and Operating Budget maintenance services for 1,720 hectares Gross 20,133 (4,250 acres) of municipal park and open space properties at 517 sites. Services Revenues (241) include: Net 19,892 • Turf maintenance $ increase from 2015 463 • Playground inspections & repairs (274 % increase from 2015 2.4% playgrounds with 297 play structures, 61 Spray pads) • Litter control and garbage pick up Cost per household 2015 87.91 • Playing field maintenance Cost per household 2016 89.12 • General Grounds and Trails Maintenance (over % Change from 2015 1.4% 66 km of trails) • Special Event Support • Seasonal displays • Customer Service

Hamilton Public Works ~ Providing services that bring our City to life ! 161 Public Works – Environmental Services Division 2016 Budget CEMETERIES

Services Provided & Key Facts 2016 Budget Request ($000s) For 2016 -Plan and deliver operations and maintenance for 501 acres of municipal Operating Budget cemeteries at 69 locations. Services Gross 4,634 include: Revenues (2,172) • Input and storage of records of all Net 2,462 burials in municipal cemeteries $ increase from 2015 46 • Internments % increase from 2015 1.9% • Monument Foundation Installations • Perpetual Care Cost per household 2015 10.93 Cost per household 2016 11.03 • Grounds Maintenance % Change from 2015 0.9% • Marketing and Development • Full range of customer services • Regulatory compliance

Hamilton Public Works ~ Providing services that bring our City to life ! 162 Public Works – Environmental Services Division 2016 Budget

Thank You

Hamilton Public Works ~ Providing services that bring our City to life ! 163 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2016 BUDGET

PUBLIC WORKS DEPARTMENT Corporate Assets & Strategic Planning

Hamilton Public Works ~ Providing services that bring our City to life ! 164 Public Works Department 2016 Budget CORPORATE ASSETS & STRATEGIC PLANNING Budget Book 2, Page 119

DIRECTOR John Mater (1.0 FTE)

Administrative Assistant I (1.0 FTE)

DIRECTOR DIRECTOR DIRECTOR MANAGER Strategic Planning Energy, Fleet & Traffic Facilities Management & Capital Programs Transportation Planning (23.34 FTE) (151.89 FTE) (130.56 FTE) (10.33 FTE)

Complement Management Other Total Staff to Mgt Ratio (FTE)

2015 14.00 304.12 318.12 21.72:1

2016 14.00 304.12 318.12 21.72:1

Change 0.00 0.00 0.00

165 Public Works – Corporate Assets & Strategic Planning 2016 Budget PROGRAM SPECIFIC INFORMATION • Transportation Management– Al Kirkpatrick – Pedestrian, Cycling, Transportations Demand (TDM) – Transportation Management • Facilities Management and Capital Programs – Rom D’Angelo – Strategic Planning, Capital and Compliance – Facilities Operations and Technical Services ~ Community and Corporate Buildings – Sport and Entertainment • Strategic Planning – Robert Norman – Landscape Architect Services – Policy and Programs – Waterfront Development • Energy, Fleet and Traffic – Geoff Lupton – Office of Energy Initiatives – Central Fleet – Traffic Operations and Engineering Hamilton Public Works ~ Providing services that bring our City to life ! 166 Public Works – Corporate Assets & Strategic Planning 2016 Budget MAJOR COST DRIVERS

Description Amount (000’s) Net Employee Related Costs 1,069

Hamilton Public Works ~ Providing services that bring our City to life ! 167 Public Works – Corporate Assets & Strategic Planning 2016 Budget TRANSPORTATION MANAGEMENT

Hamilton Public Works ~ Providing services that bring our City to life ! 168 Public Works – Corporate Assets & Strategic Planning 2016 Budget TRANSPORTATION MANAGEMENT

Hamilton Public Works ~ Providing services that bring our City to life ! 169 Public Works – Corporate Assets & Strategic Planning 2016 Budget TRANSPORTATION MANAGEMENT

Manager of Transportation Management Al Kirkpatrick (1.0 FTE)

Administrative Secretary (1.0 FTE)

Senior Project Manager (9.33 FTE)

Complement Management Other Total Staff to Mgt (FTE) Ratio 2015 1.0 10.33 11.33 10:1 2016 1.0 10.33 11.33 10:1 Change 0.0 0.0 0.0 0.0

Hamilton Public Works ~ Providing services that bring our City to life ! 170 Public Works – Corporate Assets & Strategic Planning 2016 Budget TRANSPORTATION MANAGEMENT – TEAM OVERVIEW

• To develop policies and strategies in collaboration with key internal/external stakeholders for the City’s transportation network and infrastructure to 2031 and beyond. • The goal is to provide the needs to support the City’s economic development and resident’s quality of life. • The elements of Transportation Management support Complete Streets initiatives including roads, transit, cycling, walking and determining the highest and best use of the City’s infrastructure to support Goods Movement via roads, rail, marine and aviation facilities. • In addition to the high level, long-term approach to transportation management, the group is also involved in several key, in-year and short term implementation projects.

Hamilton Public Works ~ Providing services that bring our City to life ! 171 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2015 ACCOMPLISHMENTS

• Implementation of the North End Transportation Management Plan - 75% complete; follow-up data collection and continuing to partner with concurrent projects/studies within the area • City-wide Transportation Master Plan Update & public engagement - 1800-2000 public engaged • Expanded cycling inventory -15 km • BikeShare program launch – 6,900 members, 110 stations, 750 bikes • Transportation Demand Management (TDM) programs - supporting 20 employers & 90,000 employees • First year of 3-year Cannon Street Cycle Track: 250-450 bikes per day • Pan Am Transportation Planning program, Traffic Management Measurers, Transportation Demand Management (TDM) initiatives, Cycling, Signage & Wayfinding, Spectator shuttling, Spectator parking and residential parking Hamilton Public Works ~ Providing services that bring our City to life ! 172 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2016 DELIVERABLES

• Continue implementation of the North End Transportation Management Plan • Finalize City-wide Transportation Master Plan Update • Undertake 2 Area Specific Transportation Management Plans and 1 Neighbourhood Action Plan • Expand cycling inventory • Expand BikeShare program • Expand Transportation Demand Management (TDM) programs • Transportation Management support with LRT project

Hamilton Public Works ~ Providing services that bring our City to life ! 173 Public Works – Corporate Assets & Strategic Planning 2016 Budget TRANSPORTATION MANAGEMENT

Services Provided & Key Facts 2016 Budget Request ($000's) • Area Specific Transportation Operating Budget Management Plans/Projects following the EA Process Gross 1,545 • Centennial Neighbourhoods TMP • Waterdown Core TMP Revenues (1,429) • Neighbourhood Action Plan • City-wide Transportation Master Plan Net 116 Update $ increase from 2015 0 • Including one way street network • Extensive public engagement % increase from 2015 0% • Review Cycling Master Plan • Complete Streets Policy • Transportation Demand Management (TDM) Programs • Smart Commute – Hamilton (90,000 2015 Cost per Household $0.53 employees) 2016 Cost per Household $0.52 • Active Transportation Initiatives • Cycling % Change from 2015 -1.0% • Pedestrian Mobility • Safe Routes to School • Special Projects • Niagara to GTA (NGTA) – Western Golden Horseshoe Municipal Network • Goods Movement Review

Hamilton Public Works ~ Providing services that bring our City to life ! 174 Public Works – Corporate Assets & Strategic Planning 2016 Budget FACILITIES MANAGEMENT & CAPITAL PROGRAMS (FMCP)

GOLF

CAPITAL AND COMPLIANCE FACILITIES O&M FACILITIES

RECREATION FACILITIES

Hamilton Public Works ~ Providing services that bring our City to life ! 175 FACILITIES MANAGEMENT & CAPITAL PROGRAMS (FMCP) Public Works – Corporate Assets & Strategic Planning 2016 Budget FACILITIES MANAGEMENT & CAPITAL PROGRAMS

Inventory of 500+ Core Facilities

 CORPORATE FACILITIES  City Halls  Town Halls  Fire Stations  Libraries  Yards  Cemeteries  Leased Corporate Facilities  Civic Properties

 RECREATION FACILITIES Facility Information  Recreation Arenas   $1.5 BILLION IN ASSETS Recreation Centers  Outdoor Pools  7.5 MILLION IN SQUARE FEET  Community Halls  Park Buildings  $11.821 MILLION IN 2016 (Net) BLOCK FUNDING  Recreation Facilities $6.241 Million  SPORTS AND ENTERTAINMENT  Corporate Facilities $4.58 Million  First Ontario Place  Entertainment Facilities $1.00 Million  Hamilton Place   $46.3 MILLION CAPITAL (Gross) (recommended) Convention Centre  POA Relocation ~ $27.3 Million  Tim Hortons Field  Bernie Morelli Centre ~ $19.0 Million  Golf Operations (multi-year project)

Hamilton Public Works ~ Providing services that bring our City to life ! 176

FACILITIES MANAGEMENT & CAPITAL PROGRAMS (FMCP) Public Works – Corporate Assets & Strategic Planning 2016 Budget FACILITIES MANAGEMENT & CAPITAL PROGRAMS Facility Management is defined as the Integration of people, places and process in order to manage the City’s Building Environment; Facility Management is based on using 11 IFMA core competencies: 11 IFMA Core Competencies 1) Communication 7) Operations and Maintenance 2) Emergency Preparedness and 8) Project Management Business Continuity

3) Environmental Stewardship and 9) Quality Management Program Sustainability

4) Finance and Business 10) Real Estate And Property Management

5) Human Factors 11) Technology 6) Leadership and Strategy

* IFMA ~ International Facility Management Association

Hamilton Public Works ~ Providing services that bring our City to life ! 177 Public Works – Corporate Assets & Strategic Planning 2016 Budget FACILITIES MANAGEMENT & CAPITAL PROGRAMS

Director of Facilities Management & Capital Programs Rom D’Angelo (1.0 FTE)

Superintendent, Administrative Assistant II Business Services (1.0 FTE) and Technology (9.3 FTE)

Manager of Strategic Manager of Facilities Manager of Facilities Manager of Sport and Planning, Capital & Operations & Operations & Entertainment Compliance Technical Services Technical Services (55.66FTE) (16.3 FTE) (Corporate) (Community) (26.3 FTE) (21.0 FTE)

Complement Management Other Total Staff to Mgt (FTE) Ratio 2015 4.0 126.56 130.56 31.6:1 2016 4.0 126.56 130.56 31.6:1 Change 0.0 0.0 0.0 0.0

Hamilton Public Works ~ Providing services that bring our City to life ! 178 Public Works – Corporate Assets & Strategic Planning 2016 Budget

FACILITIES MANAGEMENT & CAPITAL PROGRAMS

Services Provided & Key Facts

• Customer Service Management • Facilities O&M (HVAC, plumbing, electrical, etc.) • Capital Planning 2016 Budget Request ($000s) • Project Management Operating Budget • Legislative & Code Compliance Gross $16,479 • Accommodations Services • Leasing Revenues ($9,092) • Property Management Net $7,387 • Preventative Maintenance • Custodial $ increase from 2015 $592 • Demolitions % increase from 2015 8.7% • Procurement Services • Help Desk • Quality Management Program Cost per household 2015 $30.75 • Technology Solutions • Boardroom Bookings Cost per household 2016 $33.10 • Access Management % Change from 2015 7.6% • Golf and Turf Management • Stadium Operations • Pesticide Controls (Golf Courses only) • Liaise between 3rd Party Operators

Hamilton Public Works ~ Providing services that bring our City to life ! 179 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2015 ACCOMPLISHMENTS ~ FACILITIES MANAGEMENT AND CAPITAL PROGRAMS

Grand Openings • Waterdown Library and Senior Recreation Centre • Green Acres Pool • McMaster Medical Centre (Official Name: David Braley Health Sciences Centre) Completion • Wendel Clark's Classic Grill & Bar (July 8th) • Tim Horton’s Field (May 8th) • Spring Valley Arena Expansion • Sale of Central Utility Plant Awards • BOMA 2015 Certificates of Building and Management Excellence ~ Lister Block Ground Breaking • Waterdown Memorial Hall • Waterdown Ice Loop • Birge Pool

Hamilton Public Works ~ Providing services that bring our City to life ! 180 2013 ACCOMPLISHMENTS – Con’t Public Works – Corporate Assets & Strategic Planning 2016 Budget 2016 KEY DELIVERABLES

• Surplus of Properties • Waterdown Library (on Mill Street)

• Grand Opening of the following Facilities: • Birge Outdoor Pool

• Freelton Outdoor Ice-Rink

• Waterdown Outdoor Ice-Loop

• Canada 150 Project

Hamilton Public Works ~ Providing services that bring our City to life ! 181 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2016 MAJOR COST DRIVERS ~ FMCP

Description Amount ($000s) Employee Related Costs 495

Building Repairs (Right sizing City Hall and the Lister Block) 107

Hydro (6% guidelines and right sizing) 113

Snow Removal (Contractual) 79

Facilities Recoveries From User Groups (430)

Golf Membership revenue reduced 37

Golf Green fee revenue reduced 153

Other Golf revenue reduced 29

Hamilton Public Works ~ Providing services that bring our City to life ! 182 Public Works – Corporate Assets & Strategic Planning 2016 Budget OVERVIEW OF SERVICES ~ STRATEGIC PLANNING Landscape Architectural Services Policy & Programs Waterfront Development Office

East Mountain Trail Loop Confederation Park Piers 7 & 8 Concept

Cootes to Escarpment Harbour West Marina Beasley Park EcoPark System

Hamilton Public Works ~ Providing services that bring our City to life ! 183 Public Works – Corporate Assets & Strategic Planning 2016 Budget STRATEGIC PLANNING –TEAM OVERVIEW

Mission Statement In support of Council’s Strategic Initiatives, develops public spaces, related programs, waterfront infrastructure, and fosters opportunities in environmental stewardship.

Key Functions

Process Review Park Planning and Development

Program Development Capital Forecasting

Project Management Technical Design

Waterfront Redevelopment Construction Administration

Public and Stakeholder Engagement

Hamilton Public Works ~ Providing services that bring our City to life ! 184 Public Works – Corporate Assets & Strategic Planning 2016 Budget ONGOING PRODUCTIVITY IMPROVEMENTS

Process Improvements • Performance Accountability and Development for all staff • LAS now offering centralized management and administration of all park and open space construction from initiation to completion

Culture of Continuous Improvement • Cutting Edge of Leadership Training Phase III – Fall 2015 • Staff Workshop, April 8 and July 29, 2015 – Strategic Planning Culture Plan (September 2015) • Management training – HR Automated Workflow Processes • Participating in the development of corporate Public Engagement Policy and Toolkit

Hamilton Public Works ~ Providing services that bring our City to life ! 185 Public Works – Corporate Assets & Strategic Planning 2016 Budget OVERVIEW

DIRECTOR Rob Norman (1.0 FTE)

Administrative Assistant II

(1.0 FTE)

Manager Manager Manager Landscape Architecture Services Policy & Programs Waterfront Development Office

(11.34 FTE) (7.0 FTE) (3.0 FTE)

Complement Management Other Total Staff to Mgt Ratio (FTE)

2015 4.0 19.34 23.34 4.8:1 2016 4.0 19.34 23.34 4.8:1 Change 0.0 0.0 0.0

Hamilton Public Works ~ Providing services that bring our City to life ! 186 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2016 MAJOR COST DRIVERS ~ STRATEGIC PLANNING

Description Amount ($000s) Employee Related Costs (position reclassifications) 180 Contractual (Confederation Park) 70 Insurance Recovery (Corporate Services) 23 Cost Allocations (F&A, Information Systems, etc) 70 Recoveries from Capital (220)

Hamilton Public Works ~ Providing services that bring our City to life ! 187 Public Works – Corporate Assets & Strategic Planning 2016 Budget STRATEGIC PLANNING Services Provided & Key Facts 2016 Budget Request (in $000s) Landscape Architectural Services Operating Budget* • Provides professional planning, design, and construction administration services for parks, Gross $4,841 recreational trails, and open spaces Revenues ($2,854)

• LAS enhances the environment and recreational Net $1,987 opportunities for the citizens of Hamilton $ increase from 2015 $120

Policy & Programs % increase from 2015 6.4% • Develops and implements programs and strategic directions to improve effectiveness and efficiency

• Provides planning and technical services to support Cost per household 2015 $8.45 environmental stewardship Cost per household 2016 $8.90

Waterfront Development Office % Change from 2015 5.4% • Development/Redevelopment of the West Harbour (Piers 5-8) • Implementation of Waterfront Recreation Master Plan *LAS & Waterfront Development • Design and construction administration for waterfront are 100% Recovered from Capital projects

Hamilton Public Works ~ Providing services that bring our City to life ! 188 Public Works – Corporate Assets & Strategic Planning 2016 Budget LANDSCAPE ARCHITECTURAL SERVICES

Services Provided & Key Facts

Project management for the planning, design and construction of parks, outdoor sports facilities, recreational trails, and environmental area assets for the citizens of Hamilton.

Gage Fountain Terraces

Hamilton Public Works ~ Providing services that bring our City to life ! 189 Public Works – Corporate Assets & Strategic Planning 2016 Budget LANDSCAPE ARCHITECTURAL SERVICES

2015 Accomplishments

Green Millen Waterfront Trail Chappel East Park Veterans’ Place – Memorial Wall

Gage Park Fountain Terraces Crown Point East Park Veterans’ Place

Hamilton Public Works ~ Providing services that bring our City to life ! 190 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2016 CAPITAL PROJECTS – LAS

2016 Key Deliverables • William Connell Park - Construction of the 1st phase: Entry road, parking, stormwater infrastructure and SWMP, multi-use sports field, trails, Archaeological preservation • Gore Phase 2 – James to Hughson – construction • Beasley Park – Redevelopment including skate park. Neighbourhood Action Plan project. 2016 Work plan includes: • 31 Park and Trail Development Projects • 21 Park Redevelopment Projects Total Number of Active Projects in 2016 Capital: 24 with 2016 funding William Connell Park Total Number of Active Projects in 2016: 52

Hamilton Public Works ~ Providing services that bring our City to life ! 191 Public Works – Corporate Assets & Strategic Planning 2016 Budget POLICY & PROGRAMS

Services Provided & Key Facts

• Research and implement programs that support Corporate and Departmental strategic initiatives to improve efficiencies and service levels to our customers • Provide planning and project management services to support multi stakeholder environmental stewardship programs Cootes to Escarpment • Lead representation (Departmental, Divisional, Corporate) EcoPark System on committees including:

• Cootes to Escarpment Management Committee Battlefield Park • Red Hill Valley Joint Stewardship Board • Business Improvement Area Advisory Committee • Facility Naming Committee • Keep Hamilton Clean and Green • Confederation Park Operating Agreement • Public Works Emergency Operations Centre Red Hill Valley Joint Stewardship Board

Hamilton Public Works ~ Providing services that bring our City to life ! 192 Public Works – Corporate Assets & Strategic Planning 2016 Budget POLICY & PROGRAMS 2015 Accomplishments

• Completed operational review of Confederation Park • Assumed responsibility as the Keep Hamilton Clean & Green Committee Liaison; includes coordination of Tim Horton’s Team Up to Clean Up volunteer neighbourhood clean ups • Completed development of the Coordinated Street Team Up to Clean Up Furniture Guidelines Coordinated Street • Completed Creative Outdoor Advertising Phase I (PanAm) Furniture Guidelines • Divisional/Departmental Multi-Media and Technical Support: Veteran's Place Magazine, 2 EMT video productions, and CASP Employee Recognition video • Established and coordinated the Endangered Turtles and Wildlife Corridor Project Stakeholder Committee • Coordinated installation of street furniture as part of Concession St and Stoney Creek BIA road reconstruction projects

Hamilton Public Works ~ Providing services that bring our City to life ! 193 Public Works – Corporate Assets & Strategic Planning 2016 Budget POLICY & PROGRAMS 2016 Key Deliverables

• Completion of the Clappison-Grindstone and Waterdown- Sassafras Heritage Lands Management Plans in the Cootes to Escarpment EcoPark System • Equalization of PW service levels to BIAs (Business Improvement Areas) Turtle Meetingpotential Place • Keep Hamilton Clean & Green Committee multi-year (JSB) workplan development current • Construction of Turtle Meeting Place (Joint Stewardship Board) • Develop new Confederation Park operating agreement • Collaborate with LAS to begin the business planning and design work for Wild Waterworks (wavepool). • Portfolio Management Committee Support Wild Waterworks (Confederation Park)

Hamilton Public Works ~ Providing services that bring our City to life ! 194 Public Works – Corporate Assets & Strategic Planning 2016 Budget WATERFRONT DEVELOPMENT OFFICE

Services Provided & Key Facts

• Carriage of legislative approvals to allow for development • Servicing for development / redevelopment of the West Harbour (Bayfront Park to Pier 8) • Implementation of West Harbour Waterfront Recreation Master Plan • Total Capital Budget 2015-2018: $76.7M

Future Dock Layout Pier 8 & Harbour West Marina Pier 5-8 Development Plan

Hamilton Public Works ~ Providing services that bring our City to life ! 195 Public Works – Corporate Assets & Strategic Planning 2016 Budget WATERFRONT DEVELOPMENT OFFICE 2015 Key Accomplishments

• Re-mapping of Implementation Plan including 5 year capital forecast • Initiation of draft plan of subdivision and zoning for Pier 6-8 ($100,000) • Initiation of Traffic Impact Study and Parking Strategy ($100,000) • Bayfront Beach Water Quality Study ($70,000) • Pier 7 Shoreline and Transient Docks - October 2015 construction start ($4,300,000) • Floating Breakwater Tender for Design, October 2015 ($5,000,000 total budget) • Pier 4 Repairs/Pipeline Relocation/Temporary Waterfront Trail – complete ($185,000) • Completion of Pumping Station Functional Design (HWT) ($65,000) Gantt Chart – Waterfront Projects 2014 - • Environmental Site Assessment (HWT) ($645,000) 2018

Hamilton Public Works ~ Providing services that bring our City to life ! 196 Public Works – Corporate Assets & Strategic Planning 2016 Budget WATERFRONT DEVELOPMENT OFFICE 2015 Accomplishments

Harbour West Concept Plan

Hamilton Public Works ~ Providing services that bring our City to life ! 197 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2016 CAPITAL – WATERFRONT DEVELOPMENT OFFICE 2016 Key Deliverables • Pier 7 Shoreline and Transient Docks • Design and construction of New Marina Floating Breakwater • Reconstruction of marina docks (Phase 1) • Draft Plan of Subdivision/Zoning approval • Design of future streets and servicing for Pier 6-8 • Functional Plan Pier 6-7 Artisan/Commercial Village • Design and construction of Sanitary pumping station (HWT) • Filing of Record of Site Condition for Pier 5-8 (HWT)

Hamilton Public Works ~ Providing services that bring our City to life ! 198 Public Works – Corporate Assets & Strategic Planning 2016 Budget STRATEGIC PLANNING TEAM Thank You

Chappell Park Confederation Park

Hamilton Public Works ~ Providing services that bring our City to life ! 199 Public Works – Corporate Assets & Strategic Planning 2016 Budget ENERGY, FLEET AND TRAFFIC > OVERVIEW OF SERVICES

Purpose / Function • Energy services to ensure our City facilities, fleets and operations can operate; • Energy services to reduce energy consumption, environmental emissions and manage costs; • Fleet services to acquire, repair, maintain and dispose of vehicles & equipment required to provide municipal services. • Fleet programs to ensure legislative compliance such as driver training and CVOR; • Traffic services that ensure our community moves efficiently and safely; • Traffic services to ensure our roads are designed for the safety of all road users and pedestrians. Services Provided •Office of Energy Initiatives, Central Fleet and Traffic Operations & Engineering

CASP – ENERGY, FLEET & TRAFFIC

2015 NET BUDGET 9,871,970

2016 NET REQUESTED BUDGET 10,203,470

2016 NET CHANGE 331,500 2016 FTE 150.9

Hamilton Public Works ~ Providing services that bring our City to life ! 200 Public Works – Corporate Assets & Strategic Planning 2016 Budget ENERGY, FLEET & TRAFFIC DIVISION

Director of Energy, Fleet & Traffic Geoff Lupton (1.0 FTE)

Administrative Assistant II (1.0 FTE)

Manager of Energy Manager of Central Manager of Traffic Initiatives Fleet Operations & Engineering (9.0 FTE) (58.67 FTE) (82.22 FTE)

Complement Management Other Total Staff to Mgmt (FTE) Ratio

2015 4.0 147.89 151.89 36.7:1 2016 4.0 147.89 151.89 36.7:1 Change 0.0 0.0 0.0

Hamilton Public Works ~ Providing services that bring our City to life ! 201 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2015 ACCOMPLISHMENTS

ENERGY Initiatives • Energy savings est. at $49 million by year end 2015 (cumulative since 2006). • Stable natural gas pricing – 0% budget increase from 2014 to 2015. • Hamilton Renewable Power Inc. est. $1.7 million net benefit in 2015. • Met legislated reporting requirements for the Green Energy Act (GEA). • Construction completed of the city’s new compressed natural gas (CNG) station at HSR. • New energy software to improve reporting capabilities of utility usage. • Fuel hedging for price stability.

Hamilton Public Works ~ Providing services that bring our City to life ! 202 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2015 ACCOMPLISHMENTS

Central FLEET • Enhanced resources focus on improving Driver Safety and Compliance and improve the City’s CVOR (Commercial Vehicle Operator’s Registration) Rating. • Completed the new Public Works Driver Safety and Compliance Manual. • Initiated Public Work’s CRB (Collison Review Board). • Hired 3 new fleet mechanic apprentices (first fleet apprentices in over 10 years). • Initiated first multiyear vehicle and equipment acquisition contracts. • Completed phase one of the migration from Avantis to Hanson 8 fleet software.

Hamilton Public Works ~ Providing services that bring our City to life ! 203 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2015 ACCOMPLISHMENTS

TRAFFIC Operations & Engineering

• Pan Am Games signage (100 wayfinding signs, 400 no parking/no stopping signs, 300 banners). • Traffic Management Centre Constructed. • Advanced Traffic Management System Phase I installation of video detection communication equipment (50 video locations in the Pan Am Corridor). • The Hamilton Strategic Road Safety Program and Committee’s Commencement. • Traffic calming in Neighborhoods – e.g. Sherman Hub, Mohawk College. • Collision counter measures program including reflective markers on the RHVP. • School Zone Safety Reviews.

Hamilton Public Works ~ Providing services that bring our City to life ! 204 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2016 KEY DELIVERABLES

ENERGY Initiatives • Daily T1 Rate analysis and transaction for the Compressed Natural Gas (CNG) station at HSR between City and Union Gas. • Annual Energy Reporting, Commodity Report, GHG Report and Green Energy Act reporting. • District Energy - analysis and agreement negotiation on expanding HCE DE system to new Police site, Courthouse and potential at the Waterfront development; • Fuel site review and capital strategy with Fleet. • Solar Landfill Feasibility Study and revenue assessment.

Hamilton Public Works ~ Providing services that bring our City to life ! 205 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2016 KEY DELIVERABLES

Central FLEET • Improve and enhance driver/equipment operator training courses. • Updating the green fleet plan to set reduction targets for Green House Gases and Particulate emissions. • Complete phase II migration from Avantis Fleet Management Software to Hansen 8. • Review of fuel site locations with a focus on compliance and operating requirements. • Continue with various Corporate Culture Initiatives and implement the PAD to the front line employees.

Hamilton Public Works ~ Providing services that bring our City to life ! 206 Public Works – Corporate Assets & Strategic Planning 2016 Budget 2016 KEY DELIVERABLES

TRAFFIC Operations & Engineering • Advanced Traffic Management System - Rollout of Phase II at 100 signalized intersections. • Enhance School Zone Speed and Flasher Program • Review high incident traffic collision locations – Prepare detailed Collison Report • Prepare contracts and process to continue the Red Light Camera Program 2016-2021. • Automated Work Order System implementation (field generated work orders for traffic sign and signal works) • Further implementation of Traffic Calming initiatives • RHVP and Linc. safety audit completion and recommendations • Further implementation of the Hamilton Strategic Roadway Safety program.

Hamilton Public Works ~ Providing services that bring our City to life ! 207 Public Works – Corporate Assets & Strategic Planning 2016 Budget MAJOR COST DRIVERS - EFT

Description Amount

Employee Related Costs - NET 470,180

Savings from Traffic Signal Efficiency Project /Internal Debt repaid (294,590)

Decrease Revenue from GO Transit 312,590

Hamilton Public Works ~ Providing services that bring our City to life ! 208 Public Works – Corporate Assets & Strategic Planning 2016 Budget

ENERGY, FLEET & TRAFFIC

EFT 001

Sectional Overview Services Provided & Key Facts

Hamilton Public Works ~ Providing services that bring our City to life ! 209 Public Works – Corporate Assets & Strategic Planning 2016 Budget ENERGY INITIATIVES

Services Provided & Key Facts Develop and manage energy conservation and 2016 Budget Request ($000s) demand management projects that reduce energy Operating Budget costs, consumption and environmental emissions Gross 1,975,740 which are major contributors to achieving the targeted reductions set out under the City Of Hamilton’s Revenues (930,080) Corporate Energy Policy and Vision 2020 Policy. Net 1,055,660

$ increase from 2015 104,290 Provide corporate energy, greenhouse gas and commodity reporting, analysis, expertise and technical % increase from 2015 11% support. Monitor all Corporate Utility accounts for Savings per household 2015 ($20.95) electricity, natural gas, water and fuel (exceeding $45M Savings per household 2016 ($23.40) annually). % Change from 2015 (11.7%) Manage the daily activities of: • Hamilton Renewable Power Inc. (HRPI); • BioGas Purification Plant; • Natural Gas procurement (T1 transactions); • Fuel Supply and Delivery.

Hamilton Public Works ~ Providing services that bring our City to life ! 210 Public Works – Corporate Assets & Strategic Planning 2016 Budget CENTRAL FLEET

Services Provided & Key Facts Provides fleet services for 1,350 vehicles and 2016 Budget Request ($000s) equipment units through 9 City garages and Operating Budget numerous outside contractors. Services include: Gross 4,709 • Preparation of an annual vehicle replacement Revenues (4,107) plan including specifications and bid tender Net 602 documents for users. $ increase from 2015 127 • Disposal of surplus and decommissioned % increase from 2015 26.8% equipment. • Maintenance and repairs to ensure reliable and Cost per household 2015 $2.32 available equipment Cost per household 2016 $2.70 • Compliance with Highway Traffic Act and CVOR % Change from 2015 16.4% (Commercial Vehicle Operator’s Registration) Safety Rating. • Driver Safety & Compliance/ Training. • Budget Consulting

Hamilton Public Works ~ Providing services that bring our City to life ! 211 Public Works – Corporate Assets & Strategic Planning 2016 Budget TRAFFIC OPERATIONS & ENGINEERING

Services Provided & Key Facts 2016 Budget Request ($000s) • Plans and delivers maintenance of tens of thousands of traffic and parking signs, 565 traffic Operating Budget signals, 6,500 lane km of pavement markings. Signal staff are on call 24/7 to respond to Gross 14,190 emergency signal failures. Revenues (5,644) • Maintenance of existing signalized intersections Net 8,546 (565 intersections) $ increase from 2015 100 • Signalized Intersection Modernizations (8-10 per year) % increase from 2015 1.2% • New Signal Installations Cost per household 2015 $38.32 • Install and maintain all regulatory, warning and information signage Cost per household 2016 $38.29 • Install Pavement Markings % Change from 2015 -.0.0% • Bike lane maintenance (signage/markings) • Special Event Signage • Install Tourism Destination Signage

Hamilton Public Works ~ Providing services that bring our City to life ! 212 Public Works – Engineering Services 2016 Budget 2016 BUDGET

PUBLIC WORKS DEPARTMENT Engineering Services

Hamilton Public Works ~ Providing services that bring our City to life ! 213 Public Works – Engineering Services 2016 Budget PROGRAM SPECIFIC INFORMATION

Engineering Services – Gary Moore, P. Eng Asset Management Design Construction Services Geomatics & Corridor Management

Hamilton Public Works ~ Providing services that bring our City to life ! 214 Public Works Department 2016 Budget ENGINEERING SERVICES

DIRECTOR Gary Moore (1.0 FTE)

Administrative Assistant II (1.0 FTE)

Manager Manager Manager Manager Asset Management Construction Design Geomatics & Corridor Mgmt. (23.0 FTE) (34.67 FTE) ( 24.66 FTE) ( 40.0 FTE)

Complement Management Other Total Staff to Mgt (FTE) Ratio

2015 5.00 119.33 124.33 23.87:1

2016 5.00 119.33 124.33 23.87:1

Change 0.00 0.00 0.00

215 Public Works – Engineering Services 2016 Budget 2015 ROAD PROJECTS

Hamilton Public Works ~ Providing services that bring our City to life ! 216 Public Works – Engineering Services 2016 Budget 2015 ROAD PROJECTS

Hamilton Public Works ~ Providing services that bring our City to life ! 217 Public Works – Engineering Services 2016 Budget ASSET MANAGEMENT

Services Provided & Key Facts • Supports the balance of the Public Works Department through the development of strategic infrastructure programs, and the coordination of those programs, through the capital budget process • Provides city wide condition assessment, life cycle analysis, risk assessment, prioritization of needs, and long term capital programming for Hamilton’s entire right of way infrastructure networks, and assistance of the same processes for Facilities and Parks infrastructure • City wide strategic communication of infrastructure issues through the State of the Infrastructure reports, the annual Asset Report Card, Asset Management Plans and other outlets. • State of the Infrastructure (Sotl) Public Engagement • Asset Management plans required for compliance with Provincial and Federal Legislation

Accomplishments • Critical Water Main Inspection Program • Sewer Main Lining Program is currently at a sustainable level of funding • Initiated alleyways management plan • Upgrade to Hansen 8 • City wide pavement & sewer construction inspection • Pan Am area rehabilitation

Hamilton Public Works ~ Providing services that bring our City to life ! 218 Public Works – Engineering Services 2016 Budget DESIGN Services Provided & Key Facts • Design provides preliminary engineering to final detailed design services for the delivery of the Capital Program projects which include bridges, culverts, road, water and wastewater infrastructure • Responsible for the coordination of acquisition of property or easements and the coordination of utility works during the design stage of capital projects • Preparation of tender documents • Obtain project approvals or permits • Develop Standards and Specifications and lead New Products Committee • Additional delivery of area rating projects • Undertake Municipal Act Process for extension of Sanitary/Storm and watermains

Accomplishments • Continue to lead Specifications and New Products Committee • Delivered 2015 Capital Budget Projects worth $135 million • Conducted and participated nearly 10 Public Information Sessions (PIC) to engage and inform public on road construction projects

Hamilton Public Works ~ Providing services that bring our City to life ! 219 Public Works – Engineering Services 2016 Budget CONSTRUCTION Services Provided & Key Facts • The Construction Services section provides construction administration, inspection services and contract management for capital works projects throughout the City of Hamilton. These projects include; Roads  Culverts  Watermains  Retaining walls  Sanitary and storm sewers  Traffic signal installations  Bridges  Storm water ponds and stream restorations • Responsible for overseeing and documenting the Contractor’s performance with respect to the terms and conditions of the contract, including the quality control of materials and workmanship

Accomplishments • Delivery of 45 projects worth $135 million dollars • Variance report and assessment implementation • Successful delivery of complex BIA and citizen engagement projects such as Concession Street, King Street - Stoney Creek and Mountain Brow Boulevard

Hamilton Public Works ~ Providing services that bring our City to life ! 220 Public Works – Engineering Services 2016 Budget GEOMATICS & CORRIDOR MANAGEMENT Services Provided & Key Facts • Manage all utility permits, agreements, costing agreements and strategic directions • Provide direction on development proposals with regards to access/egress and right of way impact • Provide all engineering survey/legal survey services to support capital program and land acquisition • Support all CAD and Document Management users in Public works and across the Corporation • Deliver the Street lighting engineering design and program implementation • Manage and issue all overweight, over dimension, road occupancy, road closure or use permits

Accomplishments • 3,300 Road Cuts Completed - Restoration Costs projected at $7.7 million by the end of the year - turn around time of 8 weeks • Completed new SPIDER “Spatially Indexed Engineering Records” Application on esri platform • Installed over 10,300 LED street lights (100% Complete) using a mobile workforce • Deployed MS2 Traffic Data Management system • Successful intervention at the OEB re: Street Light rates • Completed CRTC application for Bell Canada

Hamilton Public Works ~ Providing services that bring our City to life ! 221 Public Works – Engineering Services 2016 Budget 2015 ACCOMPLISHMENTS

Road Cuts • 3,300 Road Cuts (50% increase over annual average) • $7.2 Million in restoration costs

Road and Sidewalk kilometres • 144 lane-kms of completed roads • 49 kms of existing sidewalk replaced through ES Capital works • 11 kms of new sidewalk constructed by ES / Development

Watermain CIPP Lining • 6.3 km

Trunk Watermain Condition Assessment • 5.2 km

Sewer CIPP Lining • 23 km ordered

Sewer Lateral CIPP Lining • 750 Laterals ordered

Sewer Inspection and Condition Assessment • 148 km Mainline • 1,530 Laterals Hamilton Public Works ~ Providing services that bring our City to life ! 222 Public Works – Engineering Services 2016 Budget 2011 TO 2015 ROAD CUT RESTORATIONS

Hamilton Public Works ~ Providing services that bring our City to life ! 223 Public Works – Engineering Services 2016 Budget YEAR TO YEAR COMPARISON

Hamilton Public Works ~ Providing services that bring our City to life ! 224 Public Works – Engineering Services 2016 Budget YEAR TO YEAR COMPARISON

Hamilton Public Works ~ Providing services that bring our City to life ! 225 Public Works – Engineering Services 2016 Budget YEAR TO YEAR COMPARISON

Hamilton Public Works ~ Providing services that bring our City to life ! 226 Public Works – Engineering Services 2016 Budget ASSET INVENTORY

RIGHT OF WAY ASSETS

Inventory Change in Inventory Asset Type from 2014 to 2015 2012 2013 2014 2015

Roads (km) 6,376 6,388 6,399 6,421 22 0.35%

Sidewalks (km) 2,362 2,378 2,382 2,393 11 0.47%

Bridges (#) 396 391 390 390 0 0.00%

Water Mains (km) 2,024 2,024 2,026 2,060 34 1.70%

Sewer Mains (km) 2,813 2,867 2,910 2,943 33 1.10%

Hamilton Public Works ~ Providing services that bring our City to life ! 227 Public Works – Engineering Services 2016 Budget 2015 KEY PROJECTS

Right of Way (ROW) Reconstruction • Centennial Parkway: King to Barton / Queenston Road • West 5th St – Mohawk College (south access) to Gateview / Fennell Avenue

• Park Street / York / Bond

• Concession Street: Upper Wellington to Upper Sherman • Greenhill Avenue: Summercrest to King • King Street: Battfield to Applewood • Mountain Brow Blvd: Mohawk to Broker Drive • Upper Centennial Trunk Sewer: Green Mountain to Golf Club Road • Upper Red Hill Valley Parkway: Rymal to Stone Church Road • Melvin, Waverly, Brunswick, Osbourne & Talbot • Claremont Overpass

Hamilton Public Works ~ Providing services that bring our City to life ! 228 Public Works – Engineering Services 2016 Budget 2015 KEY PROJECTS

Right of Way (ROW) Resurfacing • Asset Preservation Neighbourhood Resurfacing (ie. Delta East) • Greenhill: Mount Albion to Summercrest

• Quigley: Greenhill to King

• Vincent Neighbourhood • Berrisfield Neighbourhood • Amberly Blvd: Cavendish to Hwy 403 Ramp

Area Rating Projects • Hess Street South • Albermarle: Gertrude to South End • Eleanor: Dulgaren to Stone Church • Mud & Pritchard Intersection • Chipman: Upper James to East End

Hamilton Public Works ~ Providing services that bring our City to life ! 229 Public Works – Engineering Services 2016 Budget 2015 BRIDGES

Services Provided & Key Facts • Biennial OSIM (Ontario Structure Inspection Manual) Inspections • Detailed Structural Inspections Bridges • Bridge 163 – Centennial Parkway CNR overhead bridge • Bridge 174 – Pearl St pedestrian bridge

• 208 structures inspected for OSIM • Bridge 314, 315 and 316 – Claremont Access • Bridge 368 – King Street • Bridge 118 – Woodburn Road Bridge • Bridge 383 – Brock Road, South of Safari Road

Hamilton Public Works ~ Providing services that bring our City to life ! 230 Public Works – Engineering Services 2016 Budget 2016 MAJOR COST DRIVERS FOR DIVISION

Description Amount ($000s) Employee Related 234 Streetlighting (200) Revenues and Capital Recoveries (282)

Hamilton Public Works ~ Providing services that bring our City to life ! 231 Public Works – Engineering Services 2016 Budget

SUMMARY

Services Provided & Key Facts Engineering Services is responsible for program 2016 Budget Request ($000s) development and delivery of all capital budget projects within the 3000 kilometres of right-of-way corridor within Operating Budget the City of Hamilton through: Gross 24,054

Asset Management Revenues (16,964) • inventory, needs analysis, scope budget control Net 7,090 Design $ increase from 2015 (200) • detailed design and tendering preparation % increase from 2015 (2.7)% Construction • contract administration and resident site inspection Cost per household $32.98 Geomatics and Corridor Management 2015 • legal and engineering surveys and plans Cost per household $31.77 corridor control 2016 • street lighting % increase from 2015 ($1.21)

Hamilton Public Works ~ Providing services that bring our City to life ! 232 Public Works – Engineering Services 2016 Budget NEXT STEPS

• Continuous Improvement of Processes to achieve Cost Efficiency using Environmental Systems Research Institute or ESRI & Spatially Indexed Engineering Records or SPIDER • Continue to lead the Specification and New Products Committee and review changes required • Identified KPI’s and monitoring performance • Adopt the pillars of the Corporate Culture into all work programs • Continue implementation of ROW permitting and activity data sets (CRTC applications / ROW guide book) • Continuous improvement to Asset Management Processes • Engineering Services is actively engaged in the Open for Business initiative and meets/exceeds all goals

Hamilton Public Works ~ Providing services that bring our City to life ! 233 Public Works – Engineering Services 2016 Budget 2016 PRESSURES & CHALLENGES

• Continued co-ordination with Railways/Agencies/Conservation Authorities etc. • Utilities performances (Right of Way, etc.) • Area Rating - coordination and planning • Addressing the current backlog of infrastructure needs

Hamilton Public Works ~ Providing services that bring our City to life ! 234 Public Works – Engineering Services 2016 Budget

Thank You

Hamilton Public Works ~ Providing services that bring our City to life !