AQUARTER OF ACENTURY OF SUCCESS: 1984-2009 www.norscot.co.uk Norscot celebrates Inside 25 years in business Team effort brings success – page 2
ORSCOT Joinery,the High- and conservatories in redwood, “Each year the company has land-based manufacturer hardwood and either white, rose- gone from strength to strength, CUSTOMER QUOTE Nof timber frame house kits, wood or cherrywood PVCu; the with core growth founded on the windows, doors and conserva- “Alarbond” timber clad aluminium original values of providing excel- Thank you so much for awonderful service from tories, celebrates 25 years in window system and the sliding lent value for money and superior start to finish –wecan’t fault any part of it. We business this month. And the mirror door system. customer service.” were delighted with your product. The people directors, staff and their partners Both its timber frame kit homes He added: “The company is Timber frame “ we have met from your company couldn’t have homes – 3, 4, 5 are planning to mark the occasion and PVCu windows carry the BM indebted to all those customers in style. Trada Q-Mark third party accredi- who have supported it over the been more helpful and professional. Symbolically,America’s Inde- tation. years, through continuing to use Mrs MAndrews, Isle of Skye pendence Day,the 4th of July, To promote and distribute our services and products.” is the company’s actual anniver- its products outwith Caithness, sary and there is to be aday of Norscot own apurpose-built celebration centred on the newly showroom, sales office and stor- refurbished and extended Mey age facility on the Carse Industrial Hall in Caithness, close to where it Estate in Inverness. all began. The company’s main customer Norscot is afamily-owned busi- base comes from domestic, retail, ness which was established in trade and public market sectors 1984 by chartered surveyor Peter –from the Shetland Islands in the Meet the staff Body and his wife Teda. Today north to the Central Belt in the – pages 6, 7 the company is managed by their south, and from the Outer Heb- sons Ian and John-Paul and co- rides in the west to Aberdeen in directors Callum Grant and Jason the east. However,products have Fraser. also been supplied to the rest of In the beginning, the company Scotland as well as to England, operated out of the shed in Ian Wales and Spain. Body’s garden in Scarfskerry,just Norscot currently employs over down the road from Mey Hall. The 50 staff and generates an annual company’s headquarters are now turnover approaching £5 million. its Bower Workshops in Caith- The company’s quality assurance ness where it owns some 25,000 scheme is accredited to the inter- Windows and square feet of modern factory, nationally recognised ISO 9000 doors – 8, 9, 10 offices and showroom. standard. The factory is equipped with Over the years Norscot has sophisticated computer-controlled built up astrong capital base and machinery which, together with now has the financial resources to the skilled workforce, produces provide and maintain the highest the widest range of building level of customer service. Norscot’s head office and factory at Bower Workshops in Caithness components and related products Peter Body,company chair- available from asingle source man, said: “I am very proud to be anywhere in Scotland. celebrating Norscot’s 25 years in Community Norscot’s product portfolio business, amajor achievement support – page 11 includes adiverse range of timber which owes agreat deal to our frame kit homes; made-to-meas- dedicated management team and ure windows, doors, patio doors excellent staff.
Conservatory designs – page 12
Head Office: Bower Workshops Bower WICK KW14TL Tel: 01955 641303 Fax: 01955 641207 E: [email protected]
Branch Office: 20 Carsegate Road Carse Ind Est Inverness IV3 8EX Norscot delivers most products using its own transport to Tel: 01463 224040 Fax: 01463 715755 maintain quality control and customer service Norscot’s sales and distribution centre on the Carse Industrial Estate in Inverness ANorth of Scotland Newspapers publication COMPANY HISTORY /NETWORK VEKA/CUSTOMER SERVICE Affiliations and ‘Tremendous team effort’ accreditations brings 100% success
ORSCOT’S Quality Assurance Commercial director Callum Grant The UK Timber Frame Association (QA) system was accredited to commented: “Wehave always been Norscot tops for customer satisfaction Nthe internationally recognised ranked in the high 90s but this is the ISO 9000 standard in 1998. first time we have achieved 100%. QA manager Ellen Simpson This reflects our drive to continu- explained: “The company’s QA ously improve customer service and system impacts on all aspects of the represents atremendous team business, from initial enquiry through effort.” to delivery and installation. We are Steve Davis, the six-times world subject to regular external audits snooker champion, said: “Norscot The National House-Building Council by the accreditation body and this have been installing the best for over ensures consistency.” 20 years. So many home-owners In arecent independent home- justifiably trust Norscot and Network owner survey,Norscot achieved VEKAfor the best in windows, doors 100% customer satisfaction for the and guarantees.” installation of replacement PVCu windows and doors. The survey was carried out by Network VEKA, the Quality Assurance System accredited nationally recognised home improve- to the internationally recognised ISO ment organisation, promoted by 9001:2000 Standard snooker legend Steve Davis. As part of the insurance-backed 10-year guarantee Norscot offers customers through its membership of Network VEKA, home-owners are required to complete aquestionnaire covering all aspects of the job from point of sale to completion.
Norscot and Network VEKA– Norscot –Scottish winners of the Network VEKAannual Customer PVCu windows are manufactured in Satisfaction Award for 2007. Left: Norscot’s commercial director, accordance with BS 7412 and Callum Grant, with snooker legend Steve Davis, aNetwork VEKA independently audited. giving you added confidence supporter.
Norscot is amember of the 10-year guarantee, free deposit Network VEKAorganisation, which protection scheme and low-cost provides replacement windows maintenance option to protect Our first 25 years and doors to the domestic market your investment. It also under- throughout the UK.consequently, takes searching customer satisfac- Norscot custom- tion surveys. In 1984 –Started trading Inverness. 1993 –Started manufac- Industrial Estate. 2004 –Doubled size of ers enjoy added the past 10 years as general build- 1992 –Callum Grant turing the “Steelwood” 1996 –Secured ISO Inverness premises to confidence, Network VEKA ers under Highland joined the board as com- composite door. 9000 QA accreditation. form new offices, show- knowing they installers have Homes Ltd from home mercial director. 1994 –Completed Phase 1998 –Secured Inves- room and store. have the integ- fitted windows in Scarfskerry. 1992 –Acquired two 2redevelopment of tors in People accredita- 2007 –Voted “Best in rity and reputa- and doors in 1984 –Formed Fair- acres of land adjoining Bower Workshops, add- tion. Scotland for Customer tion of Network VEKAtoreassure over 100,000 homes with 97 per mitre (Highland) Ltd Bower Workshops for ing afurther 13,500 sq ft 1998 –Started manu- Service” by Network and support them. cent satisfaction rates. Network and started manufac- future expansion. of factory floor space. facturing the “Alarbond” VEKA. Norscot installers have been VEKAonly installs products from turing timber windows 1993 –Purchased first 1994 –Started manufac- timber clad aluminium 2009 –Introduced fully trained and are subject to reg- VEKA-approved manufacturers, and doors from a lorry to deliver own turing window blinds. window system. revised and expanded ular audits to uphold standards. ensuring and maintaining the shed in Scarfskerry. goods and provide a 1995 –Moved Inverness 2000 –Jason Fraser range of timber frame Network VEKAprovides acom- highest standard possible in home 1985 –Changed transport service for showroom to purpose- joined the board as tech- houses to offer atotal of prehensive, insurance-backed, improvements. name to Norscot others. built premises on Carse nical director. 64 standard designs. Joinery Ltd. 1987 –Moved work- shop from Scarfskerry to Bower radio station Allthe very best for and renamed it Bower Workshops. continued success from 1989 –Completed LL THE BEST ON YOUR Phase 1redevel- opment of Bower DMMOTORS Workshops, adding afurther 4500 sq ft of MotorEnginEErs factory floor space. MUrrAYFiELD,CAstLEtoWn 1988 –Started 25th NNIVERSARY manufacturing PVCu windows and doors at •geNeral repairs FOR CARS AND LORRIES AUTOVISION Bower Workshops. • diagNostic checks • pre-Mot WORK 40 Harbour Road, Inverness 1990 –Introduced the from who are proud original “Caithness 01463 251500 Cottage” and started t: 01847 821634 manufacturing timber suppliers to frame kits. e: [email protected] Autovision Vauxhall would like 1990 –Started manu- NorscotJoiNery ltd facturing sliding mirror to thank Norscot Joinery Ltd for doors and internal door sets. their business over the last 11 Builders MerchaNts 1991 –Introduced full years and wish them every gillock MaiNs,watteN range of timber frame success for the next 25 years 01955 661211 house designs under “Highland Cottage”, and beyond “Town House” and ALLAN’S gardeN &tool hire ceNtre “Architectural” ban- lochview watteN ners. 1992 –Opened show- of GILLOCK Ltd 01955 621609 room in Canal Road, ANorth of Scotland Newspapers publication TIMBER FRAME HOMES Meeting all your requirements
ORSCOT timber frame homes are individually Ncertified by an independ- ent structural engineer and, in standard form, are suitable for any mainland or island location. All kits are manufactured to the exacting standards of an ISO 9000 accredited quality assur- ance system. Acomputer-aided design Industry service is available through the company’s in-house architec- tural team. ‘gold Technical director Jason Fraser explained: “Weare willing standard’ to make any alterations to the homes in our standard range New houses at West Gills, Thurso; anew house on the Isle and provide bespoke designs, of Harris (below) achieved to suit individual customer requirements, at no extra cost. Whilst the final design of this order,” Jason said. “It came Norscot is amem- We will also submit applications your new home will depend on completely out of the blue, so to ber of the UK timber for planning and building warrant site location, topography and speak, via our website.” Frame Association approval on your behalf,free of orientation, the directors and During the housing “boom” (UKtFA), the trade charge, except for the statutory management of the company enjoyed in Caithness over recent association repre- fees. We aim to be flexible and have many years’ experience of years, Norscot has benefited senting over 85% of save you as much worry and house-building and are happy from aclose working relation- the UK timber frame hassle as is possible.” to offer guidance and advice at ship with local house-builder manufacturers. one of Norscot timber frame house any stage. John Gunn &Sons, Lybster. the UKtFA’s main jobs John-Paul and Ellen receiving Norscot’s Q-Mark certification. kits are available on asupply- Although Norscot focuses The company supplied atotal of is to promote higher only basis, delivered direct to on its home territory of the 76 timber frame house kits on standards through your site. Forthose who seek Highlands and Islands, it has Gunns’ West Gills development its Q-Mark quality complete peace of mind, the received enquiries from all over in Thurso and has supplied kits scheme and training David Urquhart Joiners company offers an optional kit the UK and further afield. This for all the houses and flats on the services. Inc. CNC Timber Manufacturing Ltd. erection service. If this option has resulted in Norscot supply- Mount Pleasant development, Q-Mark is abe- is employed their experienced ing timber frame house kits in also Thurso, which is ongoing. spoke timber frame erectors will erect all the struc- the south of England, Wales and Over the years Norscot has quality assurance Glenglassaugh tural components and install the Spain’s southern mountain re- also created anumber of its own scheme which aims to Workshop windows and external doors to a gion of Andalusia, near Málaga. housing developments, includ- provide credibility and Portsoy,AB45 2SQ wind and watertight stage. “In the past we had not really ing three houses at aformer integrity that will give Jason continued: “Not only considered exporting and were council yard in Barrock Street, customers confidence Te l. 01261 842594 do you benefit from us being absolutely delighted to receive Thurso, six houses on the site of in the service being Fax: 01261 842860 totally responsible for the aformer dairy in Henrietta provided. E-mail: design, manufacture and Street, Wick, five houses Norscot holds wullie.urquhart erection of your house at The Meadow,Halkirk, Q-Mark Plus, the @cnctimber.co.uk kit but we do not have to six house at The Pad- advanced scheme charge you VATonthe kit dock, Thrumster,and five representing the “gold We provide competitive quotes for timber staircases and internal supply,thereby improving houses on aformer mart standard” for the or external doorsets your cash flow.” plant sales site in Thurso industry.Itincorpo- Forthose who would Road, Wick. rates both full Iso prefer to take aback seat, More recently the 9000:2000 certification Call or email for aquote –Trade and Private enquiries welcome. Norscot will introduce company has invested and modules covering customers to areputable, in aland bank for future design, manufacture, We thank Norscot and wish them the greatest of success in NHBC-registered house- developments which will product conformance builder who will provide a comprise up to 24 flats and erection. their next 25 years of business! full build service wherever and houses in Castle- your site may be located in town and afurther 20 the Highlands. houses in Wick. CUSTOMER QUOTE SupplierS of topquality Scandinavian timber to
“Very satisfied overall. Would have no hesitation in Many congratulations on recommending your company your 25th anniversary to others. Many thanks. alSo Mrs Jscott, SupplierS of Inverness Superior Scandinavian logcabinS NORSCOT swedscot timber ltd Maltings Business centre FACT longman road, Norscot has manu- inverness iv1 1sl factured over 700 tel: 01463 229800 timber frame house www.swedscot.com kits. ANorth of Scotland Newspapers publication TIMBER FRAME HOMES Emphasis on the self-build market
ORSCOT has astrong 4200mm. The optimum storey expensive in relation to the Obviously,this guidance is Nbias towards the very height is 2400mm. additional floor area provided. less relevant if cost is less of popular self-build mar- Moreover,they will give rise to an issue. However,asPeter ket, where it believes it can Roofs medium/long-term mainte- Body pointed out: “It may add most value and enhance Ideally,roof forms should nance liabilities. Here again, seem obvious that the bigger customer service. be restricted to lean-to, they should be used sparingly. the house, the greater the Company chairman Peter mono-pitch and duo-pitch Dormer windows are sup- cost. But, initially,self-build- Body said: “Norscot has over styles. Hip-ends and the like ported on multi-ply girder roof ers often plan far more space 20 years’ experience in the are expensive and should trusses. So, to keep cost to a than they actually need. When design, manufacture, delivery be avoided, unless critical to minimum, dormers occurring deciding on layout they need and erection of timber frame the design concept. Where on opposite sides of the roof to be realistic in their ambi- houses. multi-directional roof layouts should be positioned directly tions.” “Consequently,wehave are planned, sufficient sup- opposite each other. solar thermal roof panels for ultimate design will produce a Graham aclear understanding as to port must be provided at roof Velux roof windows are The next 25 years water heating and solar photo- “passive” house, requiring no Warren what works, and what doesn’t, intersections. much cheaper than dormer Norscot has recently com- voltaic (PV) roof panels to heating, except for awood- in the in practical terms.” The maximum roof pitch windows. pletely revised and extended produce electricity.Other re- burning stove or similar in the design He added: “Many self- should be 45° and within an its range of timber frame newable energy features may sitting room. office builders have no previous attic trussed roof the minimum Staircases house designs. There are now need to be provided too, such The outcome will be houses experience and very little wall height, at the bottom of Where attic trusses are six ranges: Cottages, Croft, as ground/air source heat which are significantly more knowledge. Where necessary, the coomb (sloping ceiling), employed, stairs should run Town, Countryside, Architec- pumps and wind turbines. expensive to build but very we provide acertain amount needs to be 1200mm to be of parallel to and not across the tural and Eco. Together,the The ideal building form will cheap to run. of ‘hand-holding’, particu- practical use. roof trusses and be posi- company currently offers 64 be atwo-storey rectangular Norscot is currently larly with regard to the initial tioned such that the opening standard house types and ad- box, with large areas of glass developing arange of eco design.” Windows and doors coincides with standard truss ditional designs will be added on the south elevation and homes, with new forms of wall If you’re planning to design Windows and doors can spacings. Building Standards as time goes on. the least number of small win- construction and apackage your own home and working be more or less any style, impose requirements which The biggest changes are dows on all other elevations. of renewable energy options, to alimited budget, Norscot shape and size. But individual greatly restrict stair layouts. going to revolve around the Houses will need to be airtight which will meet or exceed offers the following advice: windows/screens should be The optimum layout will be a Scottish Government’s aim and highly insulated. The future building standards. restricted to amaximum over- straight flight, but there must for all new houses to be net Layout all size of 3m in any direction, be aminimum two-metre zero carbon neutral by 2016. Design is not merely an to limit wind movement. headroom above the stairs This will be achieved in two exercise in creating aesthetic However,windows can and associated landings. phases. In 2010 new energy appeal –itmust offer apracti- be joined to produce larger standards will be introduced Te nreasons to cal and cost-effective solution. glazed areas. Upstair windows Internal doors to deliver carbon dioxide In the case of timber frame will need to provide adequate To accommodate wheel- savings of 30% more than homes, designs should be means of escape, in the case chair access, internal doors 2007 standards and in 2013 a choose timber frame based on a600mm matrix, of fire, and be cleanable from must be aminimum 826mm further 30%. inside the external walls, so the inside. At least one exter- wide and corridors aminimum U-values and airtightness as to make best use of sheet nal door will need to provide 1050mm wide. Upstairs, in for the building fabric are materials and suit basic timber wheelchair access. one-and-a-half-storey houses, required to be improved in l It’s environmentally friendly vide fewer problems than other frame panel production and Bay windows may add care should be taken to avoid 2010 to match those of Nordic –timber is the ultimate “green” forms of construction. roof truss centres. Therefore, aesthetic appeal but they are having to cut doors to suit countries, which will neces- construction material. l It can cut your bills –timber main internal spans will typi- disproportionately expensive sloping ceilings. Ideally,ward- sitate the use of mechanical l It’s long-lasting –some tim- is anatural insulator and timber cally be 6000 /6600 /7200 / for the practical benefits robes within rooms in the roof ventilation with heat recovery. ber frame buildings from the 12th frame walls have additional insu- 7800mm and so on. derived. Consequently,they should be positioned parallel The ambition is to achieve century still exist today. lation added as standard. Where attic trusses are to should be used sparingly and to the coomb. Wardrobes at total-life zero carbon buildings l There’s an almost unlimited l It can keep you on good be used, the unsupported square bays are preferable to right angles to the coomb may by 2030. supply –timber is the only truly terms with your neighbours span should be no greater angled bays. not be able to accommodate In reality,this means south- renewable construction material. –timber also insulates well than 7200mm. In two-storey Dormer windows, like bay afull-size door and this makes facing elevations of houses l It’s strong –timber frame is a against sound. houses the span for first-floor windows, may add aesthetic access (over the full width of will need large areas of glass structural system capable of l It’s quick –inideal conditions joists should not exceed appeal but they are extremely the wardrobe) awkward. to harvest heat from the sun, supporting multi-storey build- atimber frame house can be ings. wind and watertight in two days l It’s fire-resistant –contrary and finished in 6-8 weeks. to some people’s belief,timber l It’s good-looking –timber is a performs well in fire. beautiful, natural material. 4,B-<&## )::* ?) Wilson Street, Thurso (Behind Riverside Replicas) COMPETITIVE PRICES TYRES 9C 37C FC%(50+CF +" 1C @37+ "; EXHAUST ="7/."+6/ ."$+($D($5 /D..C//> *?6 @5D@##@!+ /@6A(D@ ,!B @5<@6+ /)<>>:<,/9)(##:D?:)% Give SANDYacall Tel. 01847 896600 ANorth of Scotland Newspapers publication TIMBER FRAME HOMES New house designs from Norscot Arbroath Cromdale Auldearn Morven Assynt Solar 5 6 ANorth of Scotland Newspapers publication ANorth of Scotland Newspapers publication 7 THE STAFF The management team l Chairman Peter Body is achartered surveyor l Commercial director Callum Grant is respon- and building consultant with over 45 years’ experi- sible for sales, marketing, customer service and ence (30 of them in Caithness) in the property researching new product developments, and has and construction sectors. He has spent many more than 30 years’ experience in this field. years supervising and certifying self-build house Born in Inverness but brought up in East Mey, projects where the builder employed was not he was educated at Mey and Crossroads primary NHBC-registered. schools and then Thurso High. Callum returned to Peter designed Norscot’s highly successful the place of his birth in 2000 to further develop the Highland Cottage range of timber frame homes company and manage the day-to-day running of and has been working with The Prince’s Founda- the Inverness branch. tion for the Built Environment to develop apattern Callum joined the company in 1988 and quickly book intended to influence and enhance future expanded the Norscot house design in Caithness. product range far and Now semi-retired, Peter wide, especially with remains asource of local authorities, advice in relation housing associa- to the company’s tions and architects. ever-evolving and Callum is driven by expanding ranges of the desire to create house designs. He and maintain as also provides strate- many jobs as pos- gic planning input in sible on the factory relation to the future floor at Bower,and development was appointed a and continuing director on growth of the his wed- business as ding day awhole. in 1992. Staff at Norscot’s Bower Workshops during the recent presentation by VEKA’s Colin Torley. Staff at Norscot’s Inverness base on the Carse Industrial Estate. l Managing director Ian Body is atime-served l Technical director Jason Fraser is an architec- joiner with 30 years’ experience in construction tural technician with 20 years’ experience in the and manufacturing in the Highlands. construction industry. Born in London, Ian moved to the Highlands After leaving Wick High School in 1986 he some six months after the rest of his family to worked as atrainee civil engineer with the local Our business depends onnour people allow completion of his schooling. Following the council before settling on acareer in architecture. family tradition, he married and became afather Forthe next four years he was employed by alo- at ayoung age! Ian and his wife Karen are now cal construction company as atrainee technician, extremely proud grandparents. while studying part-time at Inverness Technical T’S abit of acliché to say that abusi- People (IIP) accreditation in 1998 and The company’s willingness to sup- Ian’s life has changed dramatically over the College. ness is only as good as its people regards the continuous development port and look after its staff is reflected years from being ayoung In 1991 Jason joined Norscot as aqualified I–but, as far as Norscot is concerned, and training of its people as essential. in the number of employees who have man on the tools with architectural technician where he was involved in its people are central to the company’s Ellen Simpson, who provides given many years of loyal and dedi- ‘Working here is like beinng part of abig happy family’ family responsi- producing drawings for the “Highland Cottage” continuing success. As managing direc- induction training for new employees, cated service to Norscot –people like bilities to his current range. As the company expanded, so Jason’s role tor Ian Body says: “Without the right explained: “Welike to get things right Colin Macintosh, Geoffrey Glaus, Alex managerial role developed into amanagerial position and he pro- people in the right place at the right from the outset. New employees have Manson, James Robertson, Keith Ma- Norscot’s longest-serving employee, Will Farmer, explains how he has seen the company go from strength to strength over the years where he has overall gressed to the post of technical manager before time, growth of the business to where it to understand not only the legal require- cleod, Liz Budge, Michael Sinclair,Craig responsibility for the becoming adirector in 2000. is today would have been impossible.” ments of health and safety but also the Cormack and Gwen Sandison, who entire company.But Jason has been involved in ensuring that Norscot was awarded Investors in need for quality control and customer have given 10 or more years’ service; ICAME to work at Norscot just Peeter Body and his son John- Grant. He is worth his weight in Norscot works as part of ateam, this transformation Norscot maintains various third-party accredita- service.” Iain Sutherland, Donnie Shearer,Gai over 21 years ago. Iwas working Paaul. Ialways found Peter willing gold and Ifeel he has done alot with the same aim in mind –to means he has afull tions such as TRADA’s CUSTOMER QUOTE Training of workshop personnel is Hornby,Stephen Farquhar and John for Highland Insulation but work to listen and felt Icould rely on to bring the company on. Ihave produce good-quality products. understanding Q-Mark for the PVCu provided in-house by production direc- Steven, who have given 15 or more was getting short so Idecided to him. JP joined the company when many memories of working with Ihave always been consulted and appreciation windows and Q-Mark tor John-Paul Body and the appropriate years’ service; and, last but certainly not look for alternative work. Isaw he was awee loon but came Callum in aprevious employment about changes along the way and of all aspects of Plus for the timber From start to finish chargehand. John-Paul said: “Whilst least, Will Farmer,who has been with aNorscot advert in the paper, along and learned the ropes well, when he was my labourer! when the company were short of the business frame as well as the service and our manufacturing processes rely more the company for just over 21 years. jumped in my van and went out and Ienjoyed working with them Since coming to work for Nor- work they kept me on and found and employee the ISO 9001:2000 product was first on machines rather than traditional The Body family has three genera- to Bower to enquire. Istarted the both. When Ian Body,atime- scot Ihave acquired alot of new alternative jobs for me to do. Iad- duties and quality manage- “ class. We were skills these days, the skill required to tions working in the business –Peter, next Monday. served joiner,came on board skills. Ienjoy going to work every mit Ihave been awkward at times needs. ment standard. He operate some of the computer-control- elder son Ian and his daughter Carrie. When Istarted with the he helped me greatly with his day and would do it all over again and tend to go in astoochie, but believes this has been amazed at the high led machinery is no less demanding.” However,having different generations instrumental in giving quality and skilled company Iworked in the PVC knowledge of joinery work. if Ihad to. Working at Norscot like everyone else Iget over it by He added: “Wherever possible, we working for the company is not con- department but progressed to Over the years Ihave seen the is like being part of abig happy time. l Production director John-Paul Body has been Norscot clients craftsmanship: try to move people around from one fined to the family; they’ve had father work in the timber mill when the company go from strength to family,management included. I’ve had many happy memories involved in manufacturing timber and PVC prod- confidence that 10 out of 10.” workshop to another.Inthis way they and son or daughter,and mother and company was producing more strength, with expansion to the There is agood working envi- at Norscot, especially the dinner ucts for over 24 years. the company’s become multi-skilled, thereby provid- son. In addition both Ian and John-Paul Born in London, John-Paul or JP,asheis products are Mr RWarwick, timber products than PVC. In the workshops and new machinery.I ronment, the personnel Iwork dances held at Mey where every- ing continuity of employment through Body’s wives, Karen and Lorna, and beginning Iworked alot with have great admiration for Callum with are great, and everyone at one enjoyed agood time. known, moved up to Caithness with his parents the best Thurso the peaks and troughs between one Callum Grant’s wife Valerie work in the in 1978 and finished his education at Thurso High available. product and another.” business. Truly,afamily affair. School. He started working life as apotter with his uncle David in John O’Groats and joined Norscot in 1985. l Company secretary Carrie Body was born In the early years JP gained significant hands- and brought up in Caithness and has worked at on joinery and PVC production experience Norscot for 10 years. The which has resulted in him acquiring extensive She attended Thurso College, studying Busi- knowledge of all Norscot products. He now man- ness Administration, and joined Norscot as an ages the day-to-day running of the company’s administrative assistant under the guidance of her workshops, where his grandmother,Teda Body. interpersonal skills When Teda retired, Carrie took over her role front and ability to keep and has since gained considerable experience the machinery and knowledge in all aspects of running the front going are invalu- office, from being the able. He is also first point of contact heavily involved for customers to line in product de- managing the ac- velopment and counts and payroll refinement. and dealing with JP is married VATinspectors to Lorna and and auditors. together with Carrie has their two children, recently completed Annie and Peter,he her own self- enjoys working their build project, smallholding in Upper albeit the Gills complete garden is Geoffrey Glaus David Shearer Iain Sutherland Keith Macleod Gai Hornby Gordon Macrae Peter Winthorpe Ellen Simpson with its me- still work-in- Caithness sales manager Caithness contracts manager Inverness sales manager Inverness contracts manager sales consultant specification representative senior architect QA and customer service manager nagerie! progress! ANorth of Scotland Newspapers publication WINDOWS AND DOORS CUSTOMER Any size, QUOTE “Many thanks for the smooth any style, installation. Your fitters and office staff made the whole job ajoy and the windows any shape have made such adifference to the home. Miss Ferguson, HE term “made to meas- Finally,itmakes timber clad Avoch ure” never meant more aluminium top-hung casement Tthan when it was applied to and top-swing windows, again Norscot’s range of windows and in softwood and hardwood doors. The company believes it and pre-finished in almost any probably produces more varia- colour. NORSCOT tions than any other manufac- And, of course, you can have FACT turer in the UK. all of these in any size, any style Norscot makes timber win- and any shape, within their Norscot manufac- dows in softwood and hard- respective design parameters. tures over 9,000 wood, pre-finished in almost As with all the company’s windows and doors any colour,incasement and products, Norscot windows are every year. dual/top-swing (fully reversible) manufactured in accordance Scott Mackay on PVC corner cleaner designs. with its QA system. Moreover, The company also makes they have been tested and supplying windows, they like to Norscot products have aBritish the North and West of Scotland. these circumstances it is pos- PVCu windows in white, cher- achieved ahigh performance be certain that the right product Standard severe exposure rating Consequently,when consider- sible the products requested are rywood and rosewood finishes, weather rating in accordance is supplied in each and every and MACDATA test certifica- ing the size and/or design of inappropriate in terms of size in casement, top-swing and with BS 6375. situation. tion. The weather-tightness test windows, due account must be and/or design. tilt-n-turn designs, with doors, Norscot regards itself as a As you would expect from parameters to which Norscot taken of the site location, orien- “So as to avoid this possibility, French doors and tilt and slide truly professional window manu- one of the North of Scotland’s windows have been subjected tation and topography.Failure we offer afree window advisory patio doors to match. facturer.Not content with simply leading window suppliers, all are the highest available. What to do so may result in premature service. If customers forward us is not readily understood, window failure. their building plans and eleva- however,isthat these tests, Norscot’s commercial direc- tions, together with asite plan, as stringent as they are, are tor Callum Grant commented: we will be pleased to confirm often exceeded by the weather “When we quote for the supply whether or not the proposed conditions experienced in some of windows, we rarely know windows are appropriate and parts of the UK –especially in where they are to be sited. In will be ‘fit for purpose’.” Willie Florence on PVC profile saw Neil Durrand fitting in PVC workshop RavensbyGlass Co Anson Robertson on PVC bead saw Ltd Sealed Units CUSTOMER Processed Edge Work ABACUS QUOTE Decorative Glass AGENTS LIMITED Quality Door Colourlite Painted Glass Toughened Glass SUPPLIERS TO THE GLASS AND ALLIED TRADES and Window Fittings “This is the Fire Resisitant Glass ANAME YOUCAN COUNT ON second time Antibacterial Glass Norscot have As suppliers of PN Uni Reversible SpECiAliST SUppliEr Of installed double SOLAR INSERTS, POLYCARBONATE, ROOFING BARS AND RIDGES, Hardware to Norscot JoineryLtd, Working together with aquality glazing for us. manufacturer SPECIALIST SEALANTS, GLAZING COMPONENTS, WINDOW HARDWARE Both times we we congratulate them on their We extend our verybest wishes have been com- 25th Anniversaryand wish them Norscot Joinery Ltd pletely satisfied continued success. Fowler Road, to Norscot for continued success. with all aspects West Pitkerro Industrial of the product Estate, Faraday Street, Dryburgh Industrial Estate, Dundee DD2 3UG and service Groupco Ltd, 18 Tresham Road, Orton Telephone: 01382 884000 Fax: 01382 818881 Broughty Ferry, Dundee provided. Southgate, Peterborough PE2 6SG, UK. DD5 3RU Unit 14, Block 6, 359 Nuneaton Ind Est, Dalmarnock, Glasgow G40 3JU J&FHallett, Tel: 01382 480842 Telephone: 0141 5560100 Fax: 0141 5560104 t: 01733390904 f:01733390924 Helmsdale Fax: 01382 480323 [email protected] e:[email protected] BS EN 1279-2-3 www.ravensbyglass.co.uk BS EN 12600 KM 25420 KM 54502 ANorth of Scotland Newspapers publication 9 WINDOWS AND DOORS ‘Wehave moved with the times’ orscot has been manu- parts, to suit their initial purchase, will mental in gaining and retaining the facturing PVcu windows and be readily available. company’s business, commented: Ndoors, using the internationally “AsVEKAhas evolved over the years, “Norscot has been one of our larg- renowned VEKAsystem, since 1989. so have we. We have embraced new est customers north of the border for VEKAisaGerman company with extru- technologies and moved with the times 20 years. We have agreat respect for sion plants throughout the world. Its UK as PVcu window and door manufacture Norscot and have taken on board sug- plant is located in Burnley,Lancashire, has become more advanced and more gestions that the company has made to and it delivers to Norscot on aweekly sophisticated. Because we have always facilitate its business with its customer basis. received consistency from VEKAwith base.” the PVcu extrusions and reinforce- both quality and support, they have Norscot identified agap in the scot- ment supplied by VEKAare accurately always been our chosen supplier.” tish market for both reversible and verti- cut and assembled by Norscot person- VEKA’s sales and marketing director cal sliding options, both of which VEKA nel, using avariety of computer-control- colin torley,who was initially instru- has developed. led machines and other equipment, in “over the years, as aforward-think- apurpose built factory at the Bower ing company and market leader in Cauldeen Primary School, Inverness (left), and Forres Academy in Moray Workshops. cUstoMEr QUOTE our field, we have investigated other Norscot’s collaboration with VEKA, We are delighted with supplier options, but they never match mestic replacement window and door comprising feature embossed GrP and which has been ongoing for over 20 up to the VEKAstandards,” callum projects undertaken by Norscot involve thermoplastic skins that have the look years, has resulted in asolid work- the windows. All-round said. “the matrix profile has been PVcu products –but the popularity of and feel of atraditional timber door. ing arrangement in which both sides first-class service, and established and recognised as the this material is not restricted to home- the skins are bonded to afully rein- understand and meet each other’s “ we would have no hesi- original and iconic leading profile in the owners. recent commercial projects forced twin rebated 60mm thick PVcu requirements. tation in recommend- marketplace and VEKAemploys the that used Norscot PVcu products door sash which is 50% thicker than Norscot’s commercial director, ing Norscot to family same exacting quality standards with its include Bught Park stadium, Golspie most other composite doors, ensuring callum Grant, said: “our long-stand- and friends. thank you. service and support. With 20 years of High school, cauldeen and castletown weather performance of the highest ing relationship with VEKAmeans our mutually beneficial trading behind us, primary schools, tain Fire station and quality.Each door has asolid core customers can take confidence in the Mr &Mrs Henderson, we look forward to many more years of Forres Academy. of Envirofoam and is reinforced with fact that any future requirements for Nairn the same.” the company’s latest innovation is galvanised steel, ensuring long-term additional products or replacement According to callum, 99% of all do- the “Norplus” composite entrance door strength and security. Plastic is fantastic –and environmentally friendly Suppliers of Fascias, Soffits PVC (short for polyvinyl chloride) as windows, doors and related with an estimated 50 quadrillion &Trims to is acost-effective, low-mainte- profiles, pipes and ducting, floor- (one thousand million) tonnes of nance, lightweight, strong, versa- ing, roofing and cladding, electri- dissolved salt in the world’s seas tile and fully recyclable material cal cables and wiring and building alone, with the remainder from oil. JOINERY LTD that is adaptable to many applica- membranes. PVC is inert, aquality that SCOTPLAS tions. Its lightweight, low-mainte- When used in building products makes it ideal for use in medical nance, thermal properties deliver such as window frames, PVC products and environments, and The Plastic Builders Merchants major benefits in construction. requires little maintenance and of- the modern production process Its properties encourage the fers excellent insulation, resulting for PVC is also environmentally Many congratulations wide use of PVC in irrigation and in significant cost savings during friendly; an average European roofing with benefits to users the lifetime of the product. PVC production plant would need on your in the Third World. PVC is also During initial production and to be operating for 30,000 years ideal for many medical applica- conversion into finished prod- to produce the same amount of 25th Anniversary tions. Whilst PVC is used widely ucts PVC is comparatively low in dioxins generated on one bonfire in short-life applications (such as energy and material consumption. night. 3Harbour Road, Inverness packaging), 90% of PVC applica- The material is also difficult to Craig Cormack on PVC welder. The PVC industry as awhole tions are designed for medium or ignite and will not sustain flamma- has made avoluntary commitment 01463 229239 long-term use. bility when the combustion source windows which are then removed to recycling; in Europe this means It is one of the most versatile is removed. and recycled, the PVC from which acommitment to recycle 100% of materials to have been invented, PVC is 100% recyclable and the original windows were manu- collectable waste by 2010. SCOTPLAS with thousands of uses that can- may be recycled 10 times and factured would have auseful life In 2007, 149,000 tonnes of not be economically or practically more without significant loss of of 350 years! post-consumer PVC was recycled replaced with other materials. integrity and structure. Theo- Fifty-seven per cent of the basic through Vinyl 2010 projects, an PVC products are used widely retically,therefore, assuming a PVC molecule is derived from 80% increase on 2006 levels when in building and construction such 35-year installation life for PVC salt, an element in plentiful supply 83,000 tonnes were recycled. )'&% %$#" !$#8$ &6 420. 8,&&+$ *$(:&%9 7531/ Valletta House, Valletta Street, Hedon Road, Hull, HU9 5NP )'&%& $#%"!: !"86'"4&! Tel: +44 (0) 1482 781111 Fax: +44 (0) 1482 701185 20.,* )(00=&. ;9#47"0( www.hallmarkpanels.com VEKA, providing the best in PVC-U Hearty congratulations to Norscot on their profiles to Scotland’s leading supplier of 25th Anniversary Norscot for a hardware to the window and door *&%+8&( -&($. industry sends Norscot their best wishes and congratulations on their HALLMARK PANELS SUPPLIERS OF quarter of *)('& %# !$"&.-#,+ 25th anniversary in business DECORATIVE DOOR PANELS,GRP PRODUCTS 5&'30.= 1/-+ #3#.*! ?>>< AND THE ENTRANCE DOOR TO THE acentury Sealco Scotland Ltd, DOUBLE GLAZING INDUSTRY )'&%$#" !@=: 7&41 .,##*(E&$( B$,4? VEKA plc. Farrington Road, Rossendale Road Ind. Est., B$<<'(4,9' B$,4 6(41 @<&1? Unit 2, St. Johns Sawmills, Etna Road, TO VIEW OUR PRODUCTS GO TO Burnley,Lancashire BB11 5DA 30#(9'-?7,(+, ORSCOT has been a sorted out the paperwork. Peter Although the popularity of tim- timber window manufac- recalls: “Even back then it was ber has waned in favour of PVCu Nturer since its inception, acompetitive marketplace, but in the domestic marketplace, it when co-founder Peter Body saw we set our stall out on the basis is the material of choice in the an article in atrade magazine that ‘You can have whatever you social housing sector due to its featuring arevolutionary timber want, in three weeks,’ when our “green” credentials. Over the window system employing competitors were taking eight to past year Norscot has supplied mitred joints, held together by 12 weeks. Since most customers and fitted over £700,000 worth of plastic plugs! could not see that far ahead, the replacement timber windows and It was being offered as aturn- business grew rapidly.” doors to the Highland Council key package by Fairmitre, based After awhile, it became ap- in various locations throughout in Warrington. parent that the Fairmitre system Caithness. Uncertain as to whether the was too limited and struggled to In Inverness, the council building business would survive cope with the size of order being prefers avariation on the timber aharsh winter,the decision was generated. window,being one which is clad made to purchase afranchise Norscot then invested in more in aluminium outside, to reduce and the machinery was set up conventional joinery equipment, ongoing maintenance. This move in the shed at the bottom of Ian aprocess which continues to saw Norscot join up with AM Body’s garden. this day –the company having Profiles in Chesterfield, Derby- In the beginning, Peter got recently invested £75,000 in a shire, to manufacture its “Alar- the orders, sons Ian and John- state-of-the-art window line which bond” window system. This has Paul made them and wife Teda has just been commissioned. resulted in Norscot supplying over 4000 windows for Highland Council properties in the Bught and South Kessock areas of Inverness in the past year. Other projects that have either been completed or are in progress include Inverness Royal Academy,Grantown Grammar, Lochaber High School and Rogart, Plockton, Dalneigh and Aplaner in the timber mill Lochardil primary schools. Norscot has also used AM In response to the environment forests, to provide stability,insu- installation of 74 entrance doors Profiles’ commercial aluminium in which it operates, Norscot has lated and fitted with amultipoint and canopies at the Plantation, window and curtain walling led the way in developing timber security lock, it is apremium Fort William, for the Highland systems to complete commercial entrance doors. The company’s product. Invariably the product of Council. The success of this projects such as the Calterdon “Highlander” residential doorset choice when used in conjunction project resulted in afurther Mini showroom and the new was amongst the first to be avail- with timber windows, it has also contract to install 126 doors at Ramada Encore hotel, both in able in the UK.Manufactured been specified on its own. various locations in Fort William Lochaber High School, Fort William. Inverness. in hardwood from sustainable One such contract was the and Corpach. CUSTOMER QUOTE Very reasonable cost –consid- ering the quality of product. Fit- Suppliers of new and quality used ters were excellent with clean- “ ing-up job. Would use your woodworking machinery to Norscot Joinery product in future if needed. Mr BWalden &Mrs SCollins Congratulations on your 25th Anniversary Walden, Inverness JJSmith &Co(Woodworking Machinery )Ltd Moorgate Road, Knowsley Industrial Park, Liverpool, L33 7DR t: 0151 -548 -9000 t: 0151 -549 -1771 e:[email protected] web: www.jjsmith.co.uk Calterdon Mini showroom, Inverness The state-of-the-art window line GILMORE &AITKEN LTD. Timber Merchants Norscot, 25 years in business –wood you believe it! Preservation and coating systems for timber windows &doors Teknos (Scotland) Ltd. Tel: 01508-436222 •www.teknos.co.uk All the best for the future We would liketocongratulate Norscot on their Milton Sawmills, Auchincarroch Road Jamestown, Alexandria, DumbartonshireG83 9EY Telephone: (01389) 752333/4 achievement and wish them every success in the future. Ramada Encore hotel, Inverness New doors in Fort William ANorth of Scotland Newspapers publication 11 SUPPORTING THE COMMUNITY Help for pupils and sports clubs orscot engages in a lowski, Matthew Vinton, Greg callum Grant –toprovide the number of activities to shearer,rhiannon Kirk and team with new kit comprising Nsupport the local com- Ellen simpson of Norscot, along sweatshirts, polo shirts and munity,and recent contributions with (front, from left) Daniel t- shirts for their trip to Holland have included ajoint venture Vinton, scott sutherland and to play in the Geusselt cup. It is with neighbouring business NEs callum McMillan. one of the most highly regarded to fund atrip for Bower Pri- Last season Norscot spon- youth tournaments in the world. mary school pupils to the rsPB sored Inverness caley thistle our picture (bottom) shows nature reserve at Forsinard. the player Lionel Djebi-Zadi. the father and son, along with team photo (below,right) shows Ellen sponsorship covered his training coaches roddy Davidson, Allan simpson of Norscot and Martin kit, his boots and his home and Wilson and Ali Nesbit. Nicolson of NEs handing over away shirts. Norscot commercial Norscot is also amajor spon- their cheques to the pupils. director callum Grant is pictured sor of caithness rugby Football castletown’s under-11 football (below) presenting Lionel with club and is currently providing team (right) have also been the player of the month trophy the services of senior architect beneficiaries, with Norscot sup- for February 2009. Peter Winthorpe to design the plying their new strip. Mathew Grant, captain of proposed new clubhouse at At the handover were (back, Inverness clachnacuddin’s Millbank, thurso. from left) coach David McGill, under-13s, persuaded his dad James Adams, thomas Koz- –Norscot commercial director We’re Right Behind YouToo! North of Scotland Newspapers and Norscot have built a strong relationship spanning 25 years and are delighted to toast their deserved success on their 25th Anniversary [email protected] •[email protected] www.johnogroat-journal.co.uk 12 A North of Scotland Newspapers publication CONSERVATORIES Four of Norscot’s conservatory designs – Green (above), Commercial (above right), Regency (centre) and Wraparound bottom) Modern designs give you acost-effective extension ODERN con- with a strong, well-insu- weather is doing, they servatories, lated roof, they are now allow you to enjoy your CUSTOMER QUOTE Mparticularly a cost-effective home garden so much more. those manufactured in extension – one that The Highlands can We have been very pleased the North of Scotland, may be used all year offer beautiful clear with everything that you have are a far cry from the round. skies and sunny days carried out for us. Both sets of glorified greenhouses With their large at any time of the year, “ installers were very good. which used to pass for expanse of glass, but rarely without at conservatories in the they offer more than a least a cooling breeze. Mr & Mrs Holton, past. conventional extension A conservatory is the Boat of Garten Constructed out of in that they bring the ultimate wind-break, the same windows and home and its garden allowing you to relax doors used elsewhere closer together. And, and soak up the sun’s in a modern home and irrespective of what the warmth even if it’s blow- ing a gale outside. It will also act as a heat store, CUSTOMER QUOTE which may reduce your heating costs for the As always the fitters did a rest of the house. brilliant job, clearing up after These days you also get a whole lot more their work and working efficient- choice. A choice of “ ly and with good humour – the style – Lean-to, Edward- cat thinks they’re great too! ian, Regency, Georgian or Victorian. A choice Mrs Hall, Dingwall of design – Dwarf Wall, Feature Panels or Full Height Glass. A choice of materials – hard- DERRICK SHEARER wood, pre-finished in any colour or PVCu, in TRANSPORT white, cherrywood or INVERNESS - CAITHNESS - ORKNEY rosewood finishes. And, of course, a We are pleased to choice of size – each provide Courier Services conservatory is made to Norscot and offer our to measure, to suit your individual circum- congratulations on their stances. 25 years in business Norscot conservato- ries are not limited to • DAILY INVERNESS TO CAITHNESS SERVICE home extensions either. They may be designed • LOCAL COLLECTIONS AND DELIVERIES as a stand-alone • WEEKLY ORKNEY SERVICE garden building, to be • SUPERSTORE COLLECTIONS used as a sunhouse, • TIMBER MERCHANT COLLECTIONS play room, office or swimming pool enclo- • SPECIALIST IN KITCHEN & BATHROOM DELIVERIES sure. They may also INDUSTRIAL - COMMERCIAL - DOMESTIC be used on commer- cial properties, as an TEL: 01847 821380 MOB: 07787 864145 entrance foyer, atrium, e: [email protected] showroom, restaurant and so on. Published by North of Scotland Newspapers, Cliff Road, Wick (01955 602424; [email protected]) and printed by Highland Web Offset, Dingwall.