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Norscot Celebrates 25 Years in Business

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Norscot Celebrates 25 Years in Business AQUARTER OF ACENTURY OF SUCCESS: 1984-2009 www.norscot.co.uk Norscot celebrates Inside 25 years in business Team effort brings success – page 2 ORSCOT Joinery,the High- and conservatories in redwood, “Each year the company has land-based manufacturer hardwood and either white, rose- gone from strength to strength, CUSTOMER QUOTE Nof timber frame house kits, wood or cherrywood PVCu; the with core growth founded on the windows, doors and conserva- “Alarbond” timber clad aluminium original values of providing excel- Thank you so much for awonderful service from tories, celebrates 25 years in window system and the sliding lent value for money and superior start to finish –wecan’t fault any part of it. We business this month. And the mirror door system. customer service.” were delighted with your product. The people directors, staff and their partners Both its timber frame kit homes He added: “The company is Timber frame “ we have met from your company couldn’t have homes – 3, 4, 5 are planning to mark the occasion and PVCu windows carry the BM indebted to all those customers in style. Trada Q-Mark third party accredi- who have supported it over the been more helpful and professional. Symbolically,America’s Inde- tation. years, through continuing to use Mrs MAndrews, Isle of Skye pendence Day,the 4th of July, To promote and distribute our services and products.” is the company’s actual anniver- its products outwith Caithness, sary and there is to be aday of Norscot own apurpose-built celebration centred on the newly showroom, sales office and stor- refurbished and extended Mey age facility on the Carse Industrial Hall in Caithness, close to where it Estate in Inverness. all began. The company’s main customer Norscot is afamily-owned busi- base comes from domestic, retail, ness which was established in trade and public market sectors 1984 by chartered surveyor Peter –from the Shetland Islands in the Meet the staff Body and his wife Teda. Today north to the Central Belt in the – pages 6, 7 the company is managed by their south, and from the Outer Heb- sons Ian and John-Paul and co- rides in the west to Aberdeen in directors Callum Grant and Jason the east. However,products have Fraser. also been supplied to the rest of In the beginning, the company Scotland as well as to England, operated out of the shed in Ian Wales and Spain. Body’s garden in Scarfskerry,just Norscot currently employs over down the road from Mey Hall. The 50 staff and generates an annual company’s headquarters are now turnover approaching £5 million. its Bower Workshops in Caith- The company’s quality assurance ness where it owns some 25,000 scheme is accredited to the inter- Windows and square feet of modern factory, nationally recognised ISO 9000 doors – 8, 9, 10 offices and showroom. standard. The factory is equipped with Over the years Norscot has sophisticated computer-controlled built up astrong capital base and machinery which, together with now has the financial resources to the skilled workforce, produces provide and maintain the highest the widest range of building level of customer service. Norscot’s head office and factory at Bower Workshops in Caithness components and related products Peter Body,company chair- available from asingle source man, said: “I am very proud to be anywhere in Scotland. celebrating Norscot’s 25 years in Community Norscot’s product portfolio business, amajor achievement support – page 11 includes adiverse range of timber which owes agreat deal to our frame kit homes; made-to-meas- dedicated management team and ure windows, doors, patio doors excellent staff. Conservatory designs – page 12 Head Office: Bower Workshops Bower WICK KW14TL Tel: 01955 641303 Fax: 01955 641207 E: [email protected] Branch Office: 20 Carsegate Road Carse Ind Est Inverness IV3 8EX Norscot delivers most products using its own transport to Tel: 01463 224040 Fax: 01463 715755 maintain quality control and customer service Norscot’s sales and distribution centre on the Carse Industrial Estate in Inverness ANorth of Scotland Newspapers publication COMPANY HISTORY /NETWORK VEKA/CUSTOMER SERVICE Affiliations and ‘Tremendous team effort’ accreditations brings 100% success ORSCOT’S Quality Assurance Commercial director Callum Grant The UK Timber Frame Association (QA) system was accredited to commented: “Wehave always been Norscot tops for customer satisfaction Nthe internationally recognised ranked in the high 90s but this is the ISO 9000 standard in 1998. first time we have achieved 100%. QA manager Ellen Simpson This reflects our drive to continu- explained: “The company’s QA ously improve customer service and system impacts on all aspects of the represents atremendous team business, from initial enquiry through effort.” to delivery and installation. We are Steve Davis, the six-times world subject to regular external audits snooker champion, said: “Norscot The National House-Building Council by the accreditation body and this have been installing the best for over ensures consistency.” 20 years. So many home-owners In arecent independent home- justifiably trust Norscot and Network owner survey,Norscot achieved VEKAfor the best in windows, doors 100% customer satisfaction for the and guarantees.” installation of replacement PVCu windows and doors. The survey was carried out by Network VEKA, the Quality Assurance System accredited nationally recognised home improve- to the internationally recognised ISO ment organisation, promoted by 9001:2000 Standard snooker legend Steve Davis. As part of the insurance-backed 10-year guarantee Norscot offers customers through its membership of Network VEKA, home-owners are required to complete aquestionnaire covering all aspects of the job from point of sale to completion. Norscot and Network VEKA– Norscot –Scottish winners of the Network VEKAannual Customer PVCu windows are manufactured in Satisfaction Award for 2007. Left: Norscot’s commercial director, accordance with BS 7412 and Callum Grant, with snooker legend Steve Davis, aNetwork VEKA independently audited. giving you added confidence supporter. Norscot is amember of the 10-year guarantee, free deposit Network VEKAorganisation, which protection scheme and low-cost provides replacement windows maintenance option to protect Our first 25 years and doors to the domestic market your investment. It also under- throughout the UK.consequently, takes searching customer satisfac- Norscot custom- tion surveys. In 1984 –Started trading Inverness. 1993 –Started manufac- Industrial Estate. 2004 –Doubled size of ers enjoy added the past 10 years as general build- 1992 –Callum Grant turing the “Steelwood” 1996 –Secured ISO Inverness premises to confidence, Network VEKA ers under Highland joined the board as com- composite door. 9000 QA accreditation. form new offices, show- knowing they installers have Homes Ltd from home mercial director. 1994 –Completed Phase 1998 –Secured Inves- room and store. have the integ- fitted windows in Scarfskerry. 1992 –Acquired two 2redevelopment of tors in People accredita- 2007 –Voted “Best in rity and reputa- and doors in 1984 –Formed Fair- acres of land adjoining Bower Workshops, add- tion. Scotland for Customer tion of Network VEKAtoreassure over 100,000 homes with 97 per mitre (Highland) Ltd Bower Workshops for ing afurther 13,500 sq ft 1998 –Started manu- Service” by Network and support them. cent satisfaction rates. Network and started manufac- future expansion. of factory floor space. facturing the “Alarbond” VEKA. Norscot installers have been VEKAonly installs products from turing timber windows 1993 –Purchased first 1994 –Started manufac- timber clad aluminium 2009 –Introduced fully trained and are subject to reg- VEKA-approved manufacturers, and doors from a lorry to deliver own turing window blinds. window system. revised and expanded ular audits to uphold standards. ensuring and maintaining the shed in Scarfskerry. goods and provide a 1995 –Moved Inverness 2000 –Jason Fraser range of timber frame Network VEKAprovides acom- highest standard possible in home 1985 –Changed transport service for showroom to purpose- joined the board as tech- houses to offer atotal of prehensive, insurance-backed, improvements. name to Norscot others. built premises on Carse nical director. 64 standard designs. Joinery Ltd. 1987 –Moved work- shop from Scarfskerry to Bower radio station Allthe very best for and renamed it Bower Workshops. continued success from 1989 –Completed LL THE BEST ON YOUR Phase 1redevel- opment of Bower DMMOTORS Workshops, adding afurther 4500 sq ft of MotorEnginEErs factory floor space. MUrrAYFiELD,CAstLEtoWn 1988 –Started 25th NNIVERSARY manufacturing PVCu windows and doors at •geNeral repairs FOR CARS AND LORRIES AUTOVISION Bower Workshops. • diagNostic checks • pre-Mot WORK 40 Harbour Road, Inverness 1990 –Introduced the from who are proud original “Caithness 01463 251500 Cottage” and started t: 01847 821634 manufacturing timber suppliers to frame kits. e: [email protected] Autovision Vauxhall would like 1990 –Started manu- NorscotJoiNery ltd facturing sliding mirror to thank Norscot Joinery Ltd for doors and internal door sets. their business over the last 11 Builders MerchaNts 1991 –Introduced full years and wish them every gillock MaiNs,watteN range of timber frame success for the next 25 years 01955 661211 house designs under “Highland Cottage”, and beyond “Town House” and ALLAN’S gardeN &tool hire ceNtre “Architectural” ban- lochview watteN ners. 1992 –Opened show- of GILLOCK Ltd 01955 621609 room in Canal Road, ANorth
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