Transpo Express FALL 2017_Layout 1 2017-Oct-20 10:42 AM Page 1 TRANSPO express FALLFall 2017 2018

September Service Change - Focus on Customer Outreach

2. Derek Stevens 3. Tony Spinello

GARAGE ATTENDANT 1. Tim Wielinga

PARA TRANSPO 1. 7150 Brian Ferguson 2. 7313 Hussein Suleiman Manisha Sharma assisted with Customer Outreach at St-Laurent Station

nother successful Service Change Customer Out- Staff Hub by some outreach staff. Staff Hub is a Microsoft CONVENTIONAL reach phase finished on Sunday, September 7, program that provides communication and scheduling A2018. This was the first time the new red Out- tools that Community Relations is exploring for future 1. 2883 Manjit Nagra reach vests were available for our employees to wear, Outreach activities. These pilots were successful and will and we received many positive comments from staff likely lead to other innovative approaches in the future. 2. 5833 Kulwinder Sidhu and customershe 2017 alike. Roadeo There competitionwere also two andpilot weatherprojects competition this year. Manjit will compete in the launchedwas during HOT! this Competitors, outreach; one spectators, was targeted staff Man and- “Thanks2018 International to all who were Roadeo involved in Tampa, in the Florida.design and He 3. 2643 Terry Claesson darin languagevolunteers outreach came and outthe other on was a the beautiful use of implementationwill be joined of by the William vests Castillo,and outreach Derek program.” Stevens T – Kamel El-Cheikh, Community Relations September Sunday for this year’s annual Roadeo. and Tony Spinello, who will compete in the Operator Manjit Nagra, who was runner-up in past Mechanical competition. years, won first place in the Conventional Transit In this issue 2017 ROADEO cont’d P. 4-5

Ticket Machines with B is for Bus Driver 5 OC Transpo Employees InVideo this Chat Customer issue honoured for coming to Service Support 2 Bike to Work Month 5 the aid of others 7 Training - one track at at New Employee Passes 4 OC Celebrates aWhat time is E.W.O? 22 A poem - Diversity for All 5 CapitalOC Transpo Pride at the 2018 7 ROADEO 2017 4-5 International Bus Rodeo 8 More Presto Options Transferring on the OC Transpo marks a decade Fire Prevention Week 8 in Ottawa 2 Saveof participating the Date! Annual in the Confederation Line 3 Family Fun at the 2018 Capital Pride parade 5 OC Transpo Roadeo 8 Transportation Services Christmas Food Drive 6 OC Transpo Employee breaks Whathauls isin ServantCity Manager Leadership? 3 into Record Books 8 Get to know your Awards 3 Kudos to OC Transpo 6 New Route Numbers workplace Health & Safety starting September 2 8 Get to Know Your October is Breast Cancer SpikesCommittees for HOPE 66 WorkplaceWorking Group Health to andEvaluate Awareness Month 8 Operator Protection Rail Replacement Service SafetyBarriers Committees 3 3 TRANSECUREShowcasing Ottawa’s 7 logo and route number Evolving Transit System change 8 ManishaBehind the Sharma Scenes - 4 at Doors Open Ottawa Business Processes 4 6 Ticket Machines with Video- What is E.W.O.? mergency Wardens Organization, also known Chat Customer Service Support as EWO, is a federally legislated requirement Efor OC Transpo. EWO is also a program that t the new ticket machines customers Important features of the new multi-day may or may not be known by many of the employ- can purchase their fare or load their Pres- passes: ees within the organization. While not all employ- to card with a monthly pass or add money A ✰✰ Multi-day passes are valid for unlimited ees need to understand the program from top to to their e-purse available for immediate use. travel until the printed expiry date and time on bottom, it’s certainly a feather in your hat to have If customers need any help using the ticket machine, OC Transpo buses, trains, Para Transpo and some general knowledge about the program and they can use video-chat to contact an OC Transpo STO buses. recognize co-workers that participate as members Customer Service Representative (CSR). When the in an effort to ensure the safety of their co-workers. ✰ customer starts the video-chat it also allows the ✰ Multi-day passes are activated as soon as they are purchased from a ticket machine. Emergency Wardens can be found in all CSR to remotely control the ticket machine screen OC Transpo buildings you work in, excluding transit and help the customer complete their transaction. ✰✰ See image below for a sample multi-day and O-Train stations. Some example locations of Video-chat is also used to help event ticket hold- pass, highlighting: the EWOs are, all dispatchers, garage supervisors, and multiple floor wardens on each level of the ers (with transit fare included) get through the fare • Printed expiry date and time gates. admin building. While on a day-to-day basis you • Adult Fare Class – all customers aged may not recognize who the emergency warden is NEW fares available at O-Train Line 2 ticket 6 years and up in your area, you can often identify them by the machines EWO sling backpack hanging in their workspace, • Child Fare Class – all customers | often accompanied by a white or red hard hat. Multi-day passes (3, 5, 7) aged 0 – 5 years Starting this summer, customers will be able to The Safety and Compliance department recently purchase a new type of fare media - the multi-day • Number of days of the multi-day pass released a new online training module for the EWO pass - valid for three (3), five (5), or seven (7) days (3, 5, or Days) program. It’s available to all employees, so if you from OC Transpo ticket machines. We are excited are interested in obtaining additional knowledge Multi-day passes are for individual use only. They about this new fare product. It will cost $25.75, about the program, simply login to iLearn if you cannot be used as a FamilyPass for a group on $41.25, and $49.00, respectively. have network access or uLearn, if you don’t have ac- weekends or holidays. Customers should purchase cess. Once logged in, simply search for EWO Train- the single DayPass on weekends for this purpose. Multi-day passes are printed on paper card- ing and complete the presentation and short quiz. stock with smartcard technology inside and are At this time, multi-day passes are only available tapped like a smartcard at the fare gates. Sim- In an effort to stay up to date, training is ongoing at O-Train Line 2 ticket machines at Greenboro, ilar to a Daypass, the multi-day passes are visu- for all existing members and new members alike. Mooney’s Bay, Carleton and Carling stations ally inspected on the buses and not tapped at In recent months, all transit supervisors received except Bayview. this time. The software on the readers on bus- in person EWO presentations and SCU Commu- es will be upgraded in 2019. When that occurs, For more information visit: nications Coordinators will follow shortly. These these fare products will be able to be tapped. www.octranspo.comand-passes efforts were undertaken due to the implementa- tion of our first 2-Stage fire alarm system at 875 Belfast. When you visit the building, take a mo- ment to review the specific evacuation procedures. Continuous updates to the EWO kits are ongoing to ensure the latest information is always available and to help ensure the best safety and communi- cation for all. If there are any questions, comments, or concerns with regard to the EWO program, please contact the Safety and Compliance department: [email protected]

More Presto options in Ottawa! here are now 77 locations across the City The limited edition Ready for Rail white and red Save the Date where customers can buy and load their cards are sold at O-Train Line 2 ticket machines, TPresto card. These include: OC Transpo Customer Service Centres, and select City of Ottawa Client Service Centres. Your 2018 ✔✔ 66 Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations Black Presto cards are sold at select Shoppers Drug WRF Christmas party Mart, Loblaws and Real Canadian Superstore loca- ✔ ✔ Four OC Transpo Customer Service Centres tions and online and by phone directly from Presto. is Saturday, ✔✔ Three ServiceOttawa Client Service Centres; and December 15, 2018! ✔✔ Four O-Train stations (Greenboro, Mooney’s Bay, Carleton and Carling) New Look, Same Presto Two new Presto card designs have hit the street in Ottawa. The new cards work the same way as the green Presto cards.

v Transportation Services hauls in City Manager Awards

David Pepper (photo below with Steve Kanallakos) is being recognized for being a diversity and inclu- sion ally and champion at the City for 23 years with both the and Transportation Services Department. His leadership is character- ized by respect and compassion for others in ev- eryday work situations. David possesses the cour- age, knowledge and curiosity to collaborate and take action on new initiatives, as demonstrated by his work for Transportation Services with the Safe- ty Stakeholder Working Group, Aboriginal Working Committee and the Exterior Bus Announcement Working Group. Inspiring his team to bring unique perspective to the workplace in a creative way, David relishes the opportunity to engage with customers, staff and stakeholders to understand ongratulations to the following Transpor- Diversity and Inclusion - In the Workplace issues from the “end user” perspective. He has been tation Services colleagues who won City a tremendous supporter of the LGBTQ+ communi- David Pepper CManager awards at the ceremony on ty in the workplace. He promotes participation in June 15, 2018. Day of Pink, as well as Capital Pride week with the entry of a float and a Pride flag-raising ceremony. Creativity and Innovation – In the work- Collaboration and Relationship Building place - New OC Transpo Simulator Facility Special Events Advisory Team (SEAT) (Photo above: Brandon Belaire, Daryl Carole-Anne Villemaire and Banks, Marcel Champagne, Greg Davis, Matthew Wolstenholme Robert Delage, Gregory Elliott, Paulina Greco, Jim Hopkins, Shawn Lynch, Matt The Special Events Advisory Team (SEAT) brings Pieters, John Schrama and Lindsay Toll together staff from nine City departments, pro- vincial and federal agencies, business improve- The O-Train Line 1 project is the City’s largest ment associations and the hotel and tourism in- infrastructure project since the building of the dustry to facilitate a coordinated response for Rideau Canal in the 1800s. Due to the vastness events, while also providing guidance and ex- and complexity of this project, it was determined pertise to ensure events are safe and enhance that a simulator would be a beneficial and the quality of life for residents in our commu- cost-effective tool to provide practical training nity. Congrats to Carole-Anne and Matthew before the Line 1 trains are ready for training on their award and collaboration with SEAT. purposes. Working Group to Evaluate Operator Protection Barriers Transpo practices numerous mea- The Operator Protection Barrier Product Testing The goal of the product testing is to gather sures to ensure the safety and com- Working Group was created to oversee the pro- information about: fort of employees and the custom- curement, installation and evaluation of Operator OC • Effectiveness of the Operator Protection ers throughout our transit system including the Protection Barriers (“shields”) and to produce a Safe Stop Program, CCTV cameras in stations final report summarizing the data collected with Barrier system as a safety tool and on-board buses with a 24/7 system-wide final recommendation regarding future barrier ap- • Any visual hazards presented by the barrier patrol of Special Constables. Moving millions of plication to the Director of Transit Operations and such as glare or light reflection, its impact on people each year produces complex and dynam- the Policy Health and Safety Committee (PHSC). airflow and operator ergonomics. ic situations that require an attentive approach. Emerging technologies often provide the opportu- The working group members are: • Feedback from bus operators and nity to pilot new concepts to evaluate their fea- Daniel Villeneuve, Program Manager, Projects & maintenance staff sibility within OC Transpo’s business environment Engineering • Passenger feedback and any impact on and help determine if the concept is practical. Greg Swan, Program Manager, Transit Safety & Compliance customer service as reported through Operator Protection Barrier systems is one such Nick Doolan, Superintendent, Transit Operations OC Transpo Customer Service, 311 or other emerging technology implemented by numerous Alexis Eaves, Section Head, Transit Operations current communication channels. public transit agencies throughout and Steve Mathews, Bus Operator, St- Laurent Upon the completion of the shield product testing, the United States of America. The Safety, Compli- WHSC member the Operator Protection Barrier Product Testing ance, Training and Development Service in collab- Tony Viola, Bus Operator, Merivale WHSC member Working Group will produce a final report with rec- oration with Transit Operations Service have been Daljit Grewal, Bus Operator, Industrial WHSC ommendations to the senior management team. monitoring these developments taking note of member both the benefits and the challenges encountered Steve Parent, Bus Operator, Pinecrest WHSC during the application and maintenance of the member Operator Protection Barrier. The functionality and Judy McAskin, Project Coordinator, Transit Facili- design of the Operator Protection Barriers have ty Projects. reactively evolved by the feedback resulting from Bradley R. Bouchard, Project Manager, trials performed and now offer improved models. Transit Facility Projects w Behind the Scenes - Work behind the work; Business Processes Over the course of the project, Joseph has worked Some of the tabletop exercises to be explored in- with all service areas to identity which key busi- clude: obstacles on the track, door faults, station ness processes may be impacted by the introduc- evacuations, etc. tion of O-Train Line 1. Key business processes were identified as “those that, if done incorrectly, would Where can you find new processes? keep a manager up at night,” and could negatively While many of the current processes are listed and impact employees or our customers. updated on OZONE, Jim Hopkins, the Chief Safe- Some of the key business processes that have been ty Officer for the Safety, Compliance, Training & identified include: Development Branch, and his team are in the early stages of updating their document management ◆◆ Cleaning and maintenance of Transitway tools. Please visit OZONE/My Department/Refer- stations ence Material/Transit Services Business Practices, to have a look. ◆◆ Customer outreach deployment process What is a Business Process? For more information on this project or On Track ◆◆ All new processes introduced for Electric Rail 2018, please contact Jennifer Baird, Program ave you ever wondered how our ‘work’ Operations Coordinator, at x52334 or send an email to works? Meeting the needs of our customers [email protected]. ◆◆ Transit Operational Control Centre, amalgam - His a result of doing a large number of indi- Business process reviews never end; it is a contin- ated into one central command centre vidual things, in a connected way. Those connec- uous cycle of improvement, change and learning. tions make up our business processes. Business If you have questions or ideas for improving pro- Why do we need business processes? processes are a collection of related, structured cesses, feel free to speak with Joseph (Joseph. activities or tasks that need to work together to [email protected]) or stop to chat with him if you Following a logical systematic workflow that is support service delivery for our customers. With see him around. the introduction of O-Train Line 1 later this year, repeatable is key to ensuring we provide consis- it is important that our current processes are well tent service. Properly defined business processes documented and updated, and new ones are de- are especially useful when we need to respond to veloped and implemented. Therefore, one of the unplanned events. In addition to the key business goals of the business process project was to iden- processes mentioned above, work has begun to tify process gaps – what do we need in place to define business processes for unplanned events. achieve multimodal readiness? As part of this, a number of employees have been Special Constable involved in tabletop exercises to review process It is quite possible you have met with or discussed steps and identify ways to improve. Program Renewed your work processes with Joseph Cole, who has dedicated most of his time and effort over the past What is a tabletop exercise? three years to reviewing business processes across In case, you are wondering… it is not running on the organization. The Business Processes proj- a table. Tabletop exercises are discussion-based ect is one of the 25 projects that the Multimodal sessions where team members discuss their roles Transformation Program (MMTP) is leading. As an within the process. A facilitator guides participants OC Transpo employee of eight years, Joseph holds through a discussion of one or more operational a Certified Human Resources Leader designation, scenarios, to validate that the process works and as well as a Certificate in Occupational Health & where improvements could be made. Safety, along with lots of experience and back- ground in business change management and em- The importance of the tabletop is that each person ployee engagement. He has been busy meeting in the room acts in a specific role (e.g. an Electric with business managers and key process owners Rail Controller, Electric Rail Operator, or Customer to identify the current way we work and opportu- Information staff member) to ensure the process is nities for continuous improvement. connected and a consistent response is practiced.

Left to right: Roberta Nykyforak, Manjit Sidhu, Colin Weekes and Peter Nesbitt

he Transit Commission received a report outlining the renewal of the Transit Special TConstable program for a five-year period ending on July 31, 2023. The Special Constable program is a joint ini- tiative between the Ottawa Police Service and OC Transpo. A team of 47 Special Constables patrol Ottawa’s 45 Transitway stations, 17 Park & Rides, and 30 kilometres of bus-only seg- regated Transitway routes to enhance safety and security for riders. Transit Special Consta- bles have responded to 89,000 calls since 2013.

x Bike to Work Month n May, we celebrated Bike to Work Month. At 1500 St-Laurent, fourteen (14) employees signed up to be Ipart of the Bike to Work team. Together they logged B is for Bus Driver over 2,100 kilometers! On May 8, representatives from the Envirocentre came out to meet with employees at 1500 St-Laurent. They pro- moted Bike to Work Month and the benefits of cycling. They handed out cycling maps, chocolate and other good- ies to employees.

Thanks to everyone who participated in and helped make Bike to Work Month a success. Stay tuned for informa- tion regarding Bike to Work Month in 2019. We hope that you will participate!

Diversity for All, a poem written by Monique Smith, an operator with Aboriginal roots Diversity for all We are all in Canada with a fresh start Don’t look with your head, see with your heart.

First people here lived off the land Not easy for any, as a community they stand Operators Sandeep Wadhawan and Gibbediel Russell New settlers tell them how it should be But this is their home, there’s nowhere to flee Letter from Sesame Street Next season will be the 49th for Sesame Everything changed, fast as you please Street, so including a segment shot com- Demanded to comply, even brought much disease On behalf of Sesame Street, GAPC Entertain- pletely in Ottawa and using all local talent, Broke apart families and independence destroyed ment, and director, Christopher Redmond, we we hope, has been a unique opportunity. We If this happened to you, you’d be more than annoyed would like to extend our sincerest thanks to heard from the producers about your amazing Some didn’t cope well, others survived you, Jason Ashton, OC Transpo and the involvement and support, and we are touched Many decided to take their own lives Ottawa Film Office and for the generous by it. We will be sure to inform the producers It’s so hard to come back from this tragic event. participation and support in the making of when the short film airs and is available to These people are strong and bring back cultural events the B IS FOR BUS DRIVER segment. It is only view online. Knowledge is power, support groups they create with the help of people and organizations But seeing some drunk makes some people hate like yourselves that Sesame Workshop - the Once again, thank you for the part you all Don’t let ignorance be your guide in this case non-profit organization behind Sesame Street played in making B IS FOR BUS DRIVER Even something small, like a smile on your face - continues to make authentic, rich content possible. We are all in Canada with a fresh start for young audiences. Kimberly Wright, Don’t look with your head, see with your heart Film Producer OC Transpo marks a decade of participating in the Capital Pride Parade Presently, OC Pride participates in two annual Capital Pride Festival. events: International Day of Pink and Ottawa Capi- With the Unions’ support, tal Pride Festival. This year, OC Pride organized shirt OC Pride continues the tradition orders in all colours of the rainbow (+ pink) for by promoting a safe and positive staff to wear during festivities. The weeklong cel- environment for LGBTQ2+ to ebration kicked-off on Monday, August 20 with a gather and express themselves rainbow flag-raising ceremony at 1500 St-Laurent. as part of Transportation Services Staff also hosted a table at City Hall’s flag-raising Department at the City of Ottawa. ceremony and BBQ lunch event. Transit Supervisor Matt Scott has Crowds at the 2018 Pride Parade were greeted spearheaded the OC Pride em- with the familiar OC Transpo Double-Decker and ployee group since its inception Para Transpo buses for the 10th year in a row. in 2008. “OC Pride’s mandate Ottawa Capital Pride Festival’s theme this year ver 10 years in the making, OC Pride cel- is to help support and promote a safe, positive was CommUNITY, a fitting representation of the ebrated their participation in Ottawa’s environment for all LGBTQ folks, both at work, OC Pride employee group’s commitment to orga- OCapital Pride Festival this year by reflecting home and while on OC Transpo buses and rail. nizing inclusive events for Transportation Services on their roots! It’s hard to believe it has been a decade since staff, LGBTQ and allies. The OC Pride employee group started a decade OC Pride’s first Pride Festival, and just like the San- ago under the Wellness-Recreation-Fitness (WRF) ta Claus bus, OC Transpo’s “Pride-ified” buses con to encourage OC Transpo’s participation in the tinue to be crowd pleasers and are an anticipated part of the Pride Parade.” y to working with all members in the future – Tony Get to Know Your Workplace Normoyle, employee co-chair “To me, the idea of Safety and Safety Awareness Health and Safety Committees in the workplace means that the workplace is free of hazards, monitored regularly (by all staff day- to-day – “If you see something, say something”, and monitored monthly by WHSC members) for new hazards, and that the proper safeguards, PPE, training, and documentation are in place for hazardous tasks or for work in hazardous ar- eas. I have been part of several WHSC’s within OC, and it’s an excellent initiative to maintain that good communication among the team to identify and deal with issues as they arise – ulti- mately coming to a reasonable solution for items deemed legitimate hazards. It’s all about doing the right thing” - Ryan Race, employer co-chair The Pinecrest WHSC statistics (2017) 10 Meetings held 0 Work Refusals 50 Participation in inquires/investigations/ Front Row: Mary Sauve, Adam Simpson, Wayne Ashby, Steve Parent, Ryan Race (employer co-chair) Back Row: Tony Normoyle (employee co-chair), Amy Sheen-Drouin, Clinton Minott, Missing: Raj Bedi, Jason Staniforth, Tracy Moreau inspections

n this edition, we are highlighting the workplace !!!” Working with the Pinecrest Workplace Health 10 Programs, measures and procedures committee at Pinecrest Garage – a small but and Safety committee is a pleasure. Not only has reviewed/monitored Imighty committee! it opened my eyes to all of the concerns we face 64 Identified Health and safety hazards every day, but the vast experience everyone brings to the table. I always feel like we as a group ac- If you have any questions about WHSCs, contact “Safety is constant awareness of the people and complish most items that are brought forward. I the Safety, Compliance, Training and Development things in and around the environment in which you feel like I am learning something new every day Branch – [email protected] or participate; it’s the difference between working and will continue to do my best and look forward your supervisor. and not working….. Without it there is only chaos Showcasing Ottawa’s Evolving Transit System at Doors Open Ottawa

“Curiosity is the wick in the candle of learning” – William Arthur Ward n Saturday June 2, the Transportation included a guided tour of the facility Doors Open Ottawa provides free access to a Services Department (TSD) participated that included the interior/exterior of a Line 2 train wide variety of local buildings that are ordinarily in Doors Open Ottawa 2018 by opening and demonstration of various repair tools used to not available to the public. This year saw a record two locations for public viewing: maintain train functions. amount of participating facilities with over 140 O buildings taking part in the weekend event. • The Training Simulator Facility at 925 Belfast; “Our team is passionate about what they do at and Walkley Yard, so it was a pleasure to share that “I’d like to thank the public for their sustained in- passion with our visitors,” said Eric Pépin, Walkley terest in our transportation services and for stop- • The O-Train Line 2 maintenance facility at Yard Doors Open Site Lead. “We were humbled by ping by. I’d also like to thank the whole team and Walkley Yard. the amount of interest from the public and happy volunteers who helped make this day possible!” Both locations saw massive interest from patrons, to spend time sharing our stories,” Eric continued. said Transportation Services Department Doors transit enthusiasts and families. The Training Sim- Open Lead, Brad Scott. ulator facility saw a whopping 1,839 people vis- it within a six-hour period. Walkley Yard saw big numbers as well with 762 people visiting the maintenance facility in that same time frame. Throughout the course of the day, the hard work and dedication demonstrated by staff and volun- teers helped keep both locations running smoothly. “The Safety, Compliance, Training and Devel- opment team has very specialized train- ing equipment and I think that made for a unique experience at 925 Belfast,” exclaimed Lindsay Toll, Training Facility Doors Open Site Lead. At the Training Facility, visitors were treated to ex- periencing all three simulators in action as opera- tors demonstrated how the devices work. Information booths, materials and double-decker, vintage and Para buses were also on display. z OC Transpo employees honoured for coming to the aid of others ayor Jim Watson and Councillor Ste- phen Blais, Chair of the City of Otta- Mwa’s Transit Commission, honoured OC Transpo employees who went above and beyond to help members of the community in times of need. During the City’s 28th annual Transecure Awards ceremony held June 8 at the Shenkman Arts Centre, 14 employees were recognized for their actions during 2017. Among them was Bus Operator Denis who was presented with a plaque and cerificate for the call of the year. Denis was driving his bus when a man boarded with a two- year-old boy. Before the bus left the stop, a woman ran up to the door and told Denis not to leave, as the man had taken the child without permission. Denis immediately notified the Transit Operations Control Centre and the Ottawa Police Service was quickly dispatched to the scene. Thanks to Denis’ quick actions, the child was kept safe and unharmed. The Transecure program is a community watch program on wheels. OC Transpo employees look on octranspo.com. “Through the OC Transpo “This is one more way that OC Transpo employees out for the safety of all community members and, Transecure Program, employees continue to provide a safe, reliable and efficient transit service as a result, become the eyes and ears of the com- serve our community beyond the duties in their day in and day out. While performing their regular munity. They notify emergency services when re- job description. The 2017 Transecure recipients duties they go out of their way to look after the quired and assist individuals who are in distress, are true heroes. Their commitment to safety and interests of our community. It’s an honour to rec- offering a safe haven in any OC Transpo vehicle. the well being of others is inspiring and makes ognize the brave acts of these individuals who are our City a safer place to live, work and play. always ready to lend a hand.” For more information on the programs OC Trans- - Mayor Jim Watson, City of Ottawa. po has in place to make transit safe and secure, - Councillor Stephen Blais, please visit OC Transpo’s safe travels section Chair, TransitCommission

Quick Facts: Outstanding Call for ✹✹ OC Transpo began its Transecure February program in 1989 On February 19, Bus Operator Bruce had finished ✹✹ From 1989 to 2015, Transecure has his Route 11 shift and was standing at the traffic responded to 11,291 calls signal outside of the Rideau Centre, waiting to cross the Mackenzie King Bridge. A teenage girl bumped ✹✹ In 2017, a total of 345 Transecure into Bruce’s shoulder on her way by and stepped calls were logged in front of oncoming traffic. A bus and a car had to break suddenly to avoid coming into contact with ✹✹ OC Transpo has an annual ridership of the young girl. Bruce felt something was wrong, so over 95 million operates 148 routes, he kept a close eye on her as he crossed the bridge. has 987 buses, 82 Para Transpo Just then, the girl began to climb onto the edge of mini-buses and 6 O-Train Line 2 trains the bridge. Bruce ran towards her and yelled to get the attention of onlookers. As the girl was about to jump, Bruce was able to grip her arm to prevent Outstanding call for her from jumping. The girl yelled that she wanted January to die. Bus Operator Sharon was also on location at the time and witnessed everything. Together, During the early afternoon of January 16, Operator Sharon and Bruce lifted the girl back over the rail- Frank was completing Route 7 on Rideau Street ing to safety. Bruce then asked a bystander to call when he noticed a man in distress. The man ap- 9-1-1. peared to be crawling across Rideau Street and urgently needed help. Operator Frank immediate- Because Bruce and Sharon immediately jumped ly pulled over and proceeded to help the man get into action, a young girl was saved from a poten- safely onboard his bus. Frank then called the Tran- tially tragic situation. Thank you both for looking sit Operations Control Centre for support. out for the safety of others. Paramedics arrived shortly after and provided the medical assistance the man required. Thanks to Frank’s immediate action and calm ap- proach, the man received care and was saved from a dangerous situation. { New Route Numbers OC Transpo at the 2018 New Route Numbers Starting StartingSeptember September 2, 2018 2

International Bus Roadeo Old Route Number New Route Number Representing OC Transpo in competition was bus operator Kulwinder Sidhu (Opt #5833) 10 and technician team Willy Castillo, Derek 19 20

Stevens and Tony Spinello. Also joining the 32 131 team in Tampa was Instructor Marc Vinette. 45 106 The team performed well to achieve an overall ranking of 35th out of 88. Way to go guys! In their respective disciplines, the technician team scored 32 131 138 th th 24 and Kulwinder scored 57 in the operator 34 131 competition. “We are very proud of our OC Transpo oper- ator and technician team. They demonstrat- Rail Replacement ed the professionalism and expertise of the OC Transpo family. This September we will be service logo and route hosting our OC Transpo 2018 Bus Rodeo and number change for the first time - a Rail Rodeo. Please plan to he 2018 International Bus Roadeo was participate!”-Jim Hopkins, Chief Safety Officer held from May 4 to 8, 2018 in sunny Tam- Tpa, Florida. The International Bus Road- Next year’s International Roadeo will be held in eo is an annual event that provides a unique Louisville, Kentucky. Stay tuned for more details learning opportunity for operators and main- on how to qualify and compete later this year! tenance teams to engage with other transit agency professionals while competing to test their skills in the driving and maintenance disciplines. R 2 Bayview South Keys In case of O-Train service Family Fun! disruption En cas d’interruption du service de l’O-Train

at the

R tarting with the new Fall service, O-Train o o a é d l u e o Line 2 rail replacement Route 107 will be o R 2018 ROADEO Srenamed and rebranded to R2. The service itself won’t change. Bring your friends and family! The new look is clear and simple. It’s very notice- able and clarifies that R2 is not normal service. Sunday, September 30 - 1500 St-Laurent The RD replacement service logo will be added to bus stop flags along with new dynamic signage along the All the fun starts at 8:00 am route. Bus destination signs will be adapted as well. Look for something similar when O-Train Line 1 revenue service launches! G Paint a Bus and Ride G Double decker bus it thru the Bus Wash! G Para Transpo bus G Bouncy Castle! G Transit Law vehicle G Visit from a Fire Truck G WRF Breakfast and G OC Transpo mini bus BBQ Lunch G Tow Truck Editor Jason Ashton G G 50/50 Draws ! Tractor [email protected] Money raised will G High Rail vehicle Layout & graphics support the United Way and MORE!!! Beverly Mallon 613-580-2424 ext. 52389 [email protected] 2018.08