I am very pleased to report that in 2016 we continued to build on the progressive increases in attendance that we’ve witnessed over the last number of years. Visits to the Museum in 2016 increased from 84,000 last year to almost 101,000, an increase of 16,000 or 19%. Our social media presence continues to grow with 7,900 followers split between Facebook, Twitter and Instagram representing an increase of 41% from last year! Volunteer hours in 2016 totaled 1,923.

The main exhibit for 2016 was “Forged in Fire” the Burning of Parliament. The exhibit ran from January 29 to October 31. This exhibit will go on to be exhibited at the National University of Mexico in Gatineau. In the Community Gallery we hosted three exhibitions with exhibits from the Irish Embassy, the Indonesian Embassy and a local painter, Eryn O’Neill.

The Museum has continued to add to the digitization of its collection with an additional 1,600 pieces added in 2016 now bringing the total to 2,841. Ms. Etherington has successfully secured funding to continue this project in 2017.

In November our Program Manager, Jonathan Morel left to take a job with the Federal Government. We are pleased to add Stephanie Poujade as Programming Coordinator. She brings with her several years of experience working at the Bytown. We thank Antoinette Brind’Amour, our first Communications Coordinator who started work on the new website and social 7

media plan. When Antoinette left for a position with business, we had the good fortunate to hire David Baker. David applies his professional experience with websites, videos, social media and graphic design to the Museum’s marketing materials. He took the lead on the website and is incorporating videos into our social media and website communications.

Facility Rentals have continued to grow as the Museum’s reputation has continued to grow as it is recognized as being a central and also interesting location for meetings and events.

As President I would like to thank the Board of Directors for their input and hard work. In 2016 Ian Gillespie stepped down and we added Audrey Vermette and Thomas Manning.

Bytown Museum Foundation

The Foundation met with our Federal Member of Parliament Catherine McKenna and our Provincial Member of Parliament Yasir Naqvi. The meetings were constructive and we continue to look for new avenues to identify the needs for the Museum for the long term.

The Foundation is working hard with the Board, specifically with the Strategic Planning Committee, to plan out the fundraising targets and strategies for 2017 and beyond.

Respectfully submitted by Tom Caldwell, President

Executive Director’s Activity Report

HAPPY 100TH ANNIVERSARY MUSÉE BYTOWN MUSEUM! Please join us in celebrating BYTOWN MUSEUM’s 100th Anniversary. On October 25, 1917 the Women’s Canadian Historical Society of Ottawa founded the Museum. An amazing feat, as it was during the First World War and Ottawa was rebuilding the Centre Block of Parliament after the fire of 1916.

On behalf of the Board of Directors and Management and staff, I thank all of the MUSÉE BYTOWN MUSEUM’s members, stakeholders, partners, volunteers, donors and patrons. Your profound support constantly contributes to the marvellous work that the Museum achieved throughout 2016 and has planned for the Museum’s Legacy Year - 2017.

2016 was a notable year! We had 100,500 visitors, representing an amazing 120% increase of attendance in five years, since 2011. Self-earned revenue generation increased 200% over five years. The comprehensive policy manual is constantly updated. For example in 2016 the Museum developed a proactive Social Media Framework and Plan that is unique for a museum of any size, much less a community museum. Its forward thinking Strategic Plan – Strengthening Connections 2015-2020 is proactively guiding the Museum, as staff systematically achieves its articulated goals such as a phenomenal new website, enhanced social media communication and marketing, a new audio tour guide system, and increased number of collection records and images 9

uploaded to the online database for public access to information. New, energetic partnerships and durable stakeholder agreements are in place as your community museum actualizes its 100th Anniversary throughout 2017, as well as partnering with the City of Ottawa, Ottawa 2017, Parks Canada, Canadian Heritage, National Capital Commission and all of our colleague organizations and partners to celebrate Canada’s 150th Birthday!

The BYTOWN MUSEUM recognizes that the Museum is on the Traditional Lands of the Algonquian Peoples, and expresses its appreciation to the Anishinaabe Peoples for allowing it to operate on its Traditional Lands and to serve the community.

The Museum is grateful for the City of Ottawa’s annual operating grant and constant advice. The City’s grant allows the MUSÉE BYTOWN MUSEUM to positively work for the community it serves and provide our community with astonishing museum services and activities, such as exhibitions, school and youth programs and special events. The City also subsidizes the online collections database, known as MINISIS M3Online, for the Museum and the other Community Museums to use. The ultimate goal is to have all City Museums and Archives and community museums’ collections accessible online. The Museum enjoys a loan of City owned archaeological artefacts for its exhibitions. In February 2017 City Council did the Museum an honour by giving it a City Proclamation to celebrate its 100th Anniversary.

The Museum applies for an annual “Community Museum Operational Grant (CMOG),” which is a Province of Ontario grant. In order to receive the CMOG grant, the Museum has to be in compliance with the provincial museum

standards. The requirements entail policy development, best business practice in financial management and governance, as well as collection management, programming and exhibitions. It entails a great deal of work to complete.

A special thank you in 2017 to the Historical Society of Ottawa. HSO managed the Museum for many years and continues to support it and promote its activities during its legacy year.

Parks Canada is responsible for the maintenance of the Commissariat Building and the Rideau Canal site. Since 2013 the Museum has a contemporary Licence of Occupation and since 2015, it has an annual Operational Agreement. This agreement affords expansion of our usable patio area, outdoor operations and visibility on site, as well as greater joint activities on site such as Anniversary performances planned throughout the first week of July 2017. We work together for the May long weekend and the opening of the Rideau Canal, Doors Open Ottawa in June, Canada Day and Col. By Day in August. In 2017, we are partnering on Ottawa 2017 events and activities on site or that will affect the Museum and site, such as Red Bull Crashed Ice in March 2017 and the Picnic on the Alexander Bridge on July 2nd. And both Parks Canada and the Museum are partnering with Casino du Lac-Lemay for their Grands feux fireworks on the Ottawa River in August. You can buy tickets to be on the Canal side of the River to view the fireworks.

The Board and Management, staff and volunteers are privileged to work for the community of Ottawa at its oldest community museum - MUSÉE BYTOWN 11

MUSEUM. The visionary Women’s Canadian Historical Society of Ottawa commenced the collection in 1898. It is one of the oldest historical collections in Canada. In 1917 it became a museum with its own building. Since 1951, it has occupied the Commissariat Building on the National and UNESCO World Heritage site of the Rideau Canal. The Museum celebrates its 100th Birthday in 2017, when Canada commemorates the 150th Anniversary of Confederation and the Rideau Canal celebrates its 10th Anniversary as a UNESCO World Heritage Site. As noted, the Museum is partnering with the City and other colleague organizations to ensure a spectacular celebration of Ottawa as Capital of Canada over the past 150 years and of the Museum’s 100th birthday.

2016 was Fabulous! Museum staff realized exceptional exhibitions, exciting programs, new and renewed partnerships, wonderful volunteer recruitment, revolutionized marketing and communication strategy and tactics, such as increased social media presence and a fantastic new website, numerous successful grant applications, model policy and procedures development to be compliant with national and provincial museum standards and federal Corporations Act requirements, enhanced financial management procedures and best business practices, strengthened revenue generation, a systematic migration of over 2600 collection records and photographs to a contemporary online collection management system for public access, the positive implementation of the youth led Youth Council, and another stellar increase in visitation.

MUSÉE BYTOWN MUSEUM is a community museum that manages to be on the cutting edge of 21st century technology and museology. The world is dramatically changing and all museums, organizations and government

services need to equally change service delivery to their clients and visitors. For the BYTOWN MUSEUM this demands digitizing the collection and making it accessible via the Internet, updating the website for accessibility on mobile devices, proactively using social media for marketing and communications, and incorporating QR codes and video monitors throughout galleries and public areas that show ongoing programming opportunities, digitized photographs and in 2016 a visualization of the burning of Parliament in an exhibition. The digitization of the collection records and images contributes to social media messaging, marketing materials, local and global research efforts, and enhances the presence of the Museum nationally and internationally. We receive information and loan requests equally from near and far. The Community Gallery is open for all diverse communities and cultural organizations in Ottawa to mount their own displays and tell their own stories.

Temporary Exhibitions

2016 offered sensational temporary exhibitions to all of our visitors from the community and visiting Ottawa from elsewhere. In addition to the temporary gallery exhibitions, the Museum hosted community displays in the Community Gallery on the second floor and updated labels and display modules of the permanent galleries. Mr. Grant Vogl, Collections and Exhibitions Manager, curated excellent exhibitions.

Hidden in Plain Sight: Ottawa’s History in the Background, April 2015 to January 2016. The incentive for this exhibition was the digitization of the 13

varied and eclectic photographic collection of the BYTOWN MUSEUM. In taking often small-scale images: snapshots, cabinet cards and personal photograph albums and enhancing them via digitization process, new stories and new details of each image were discovered. Highly magnified views of our historic photographs afforded visitors an opportunity to study their hidden history.

Forged in Fire: The Building and Burning of Parliament, January 29 to October 31, 2016. From Barrack Hill to the Nation’s Capital to the devastating fire of 1916, the history of Parliament Hill has been one of change and national identity. Forged in Fire explored the Hill’s intriguing history of the site and its buildings. It featured unique and rare artefacts and photographs from the collection.

The BYTOWN MUSEUM: a Century of Community, February 3, 2017-February 19, 2018 – the Museum’s celebratory exhibition for its 100th Anniversary. Join the MUSÉE BYTOWN MUSEUM in our 100th anniversary year and see this exciting new temporary exhibition. Featuring 100 eclectic, irreplaceable and beautiful works from our primary artefact collection, this exhibition tells the story of Ottawa, its people and its evolution from lumber town to the capital of Canada. As we also celebrate Canada’s 150th birthday, we invite you to explore objects and stories that have shaped our city, discover community roots, travel the Rideau Canal, a UNESCO World Heritage Site since 2007, and tell us what MUSÉE BYTOWN MUSEUM means to you!

The Temporary Gallery exhibitions are planned for the next few years with memorable exhibitions that honour Ottawa’s heritage. In 2018 the Museum will host the City of Ottawa special exhibition that speaks about the 150th

Anniversary of Confederation by exploring Ottawa’s rich history from 1867 to 2017. This moving new exhibition looks through the eyes of the community and will showcase historical events and people that shaped Ottawa. In 2019 we plan ‘The Gallant Thousand: Ottawa and the South African War,’ an exciting exhibition to honour the 120th Anniversary of the Boer War. Canada served in the 1899-1901 war in South Africa and the Museum has unique artefacts that represent the men and women of Ottawa who served in and were affected by the Boer War. In 2020, the exhibition will be “What’s in a Name? The History of Ottawa Streets.” It will explore the history of Ottawa through street names. Who were they named for and why? Have they changed? What does a name say about a neighbourhood? In 2021, the exhibition will be “FIGHT! Violence, Gang Warfare and Lawlessness in Early Bytown.” It will be an intriguing exhibition exploring the darker side of Ottawa’s history. Forget its reputation as a sleepy government town; Ottawa was once considered the most dangerous place in British North America!

Community Gallery

The MUSÉE BYTOWN MUSEUM Community Gallery program affords community groups, embassies, cultural organizations and local artists the opportunity to tell their stories within our walls. The Community Gallery – a uniquely Ottawa space located in the former cooper’s workshop, is an excellent venue to showcase the stories and perspectives of the diverse peoples who call Ottawa home. We welcome all interested individuals, community and cultural groups, embassies and Ottawa artists and 15

photographers to fill out an application for the Program, or contact us directly for more information (http://bytownmuseum.com/exhibitions/community- gallery/).

o “Forged in Fire: The Building and Burning of Parliament: Winterlude Programming Selfie-Booth.” January 29 – February 24, 2016.

o “The Life and Works of William Butler Yeats,” the Embassy of Ireland and the Irish Community in Ottawa. February 25-April 30, 2016.

o “Our City: Eryn O’Neill.” A superb Community exhibition in partnership with local artist/painter Eryn O’Neill. May 20 to September 5, 2016

o ”Tenun: Traditional Indonesian Textiles.” Community exhibition in partnership with the Embassy of Indonesia. September 10 to November 13, 2016. It resulted in new audience involvement and awareness in Museum by our diverse community.

In 2017, the Museum has extended its centennial exhibition into the Community Gallery and highlighted particular artefacts throughout the permanent galleries. This gallery space will be available for community based displays again in 2018.

Permanent Exhibitions

In 2016, updates occurred within the Permanent Galleries. They included: “Whiskey and Wickedness,” which entailed a total renovation of the “Bawdy

Bytown” display on the second floor “Conflict and Confrontation,” which saw a total renovation of the “Brawling Bytown” display on the second floor “A Devastating Blaze,” which included a great deal of research, writing and updating of the “Great Fire of 1900” interpretive panel on the second floor “Stony Monday Riot,” which was a total renovation of the “Stony Monday” display on the second floor Domtar’s generous donation of the J.R. Booth portrait was a significant contribution to the Museum’s collection and to the Lumber Industry in Ottawa display on the second floor. The Museum had conservation work done on the portrait and its frame before installing it in the display in January 2017. “Confederation/Lady Macdonald,” which resulted in a total renovation of the “Confederation” display on the third floor including coordination, preparation and installation of the ever popular “Lady Macdonald” marble bust. We thank Conservator Alex Gabov for his professional assistance. “Thomas D’Arcy McGee,” which involved research, writing and updating of the “McGee” display on the third floor “100 Years of Youth in Ottawa,” the Museum’s Youth Council successfully applied for an ‘Awesome’ and planned and mounted this photograph exhibition that shows 100 years of youth in Ottawa. They consulted with staff, as they mounted this display in the Youth Activity area on the third floor.

In 2017, Mr. Vogl will update the ‘Fire of Parliament 1916’ display on the third floor, integrating the research and photographs from the 2016 “Forged in Fire” temporary exhibition. 17

Other displays in the permanent galleries will also be updated: “J.R. Booth and Lumberman,” “Sappers and Miners,” “Victorian Ottawa,” and “Before Bytown.” In addition, we are researching how to further update the small First Nations display on the second floor and engage the First Nations (Algonquin/Anishinaabe) in Museum programming.

Travelling Exhibitions

“Hidden in Plain Sight” will be mounted at the City Archives in Spring of 2017. And elements of our highly successful “Forged in Fire” exhibition will be mounted in the Universidad Nacional Autonoma de Mexico (UNAM) campus in Gatineau during the summer of 2017.

The Museum has loaned three wonderful artefacts and a handful of digital images to the Ottawa Art Gallery for its inaugural exhibition in the fall of 2017.

Staff is negotiating other possible travelling exhibitions which will extend your community museum’s reach throughout the community. For example, staff met with the Canadian Geographic Society who is rejuvenating the International Pavilion (50 Sussex Drive) as its new headquarters, about loaning exhibition elements to them.

Social Media “Exhibits”

The Museum uses social media effectively to share single photograph “displays” for FaceBook, Twitter and Instagram. They announce special dates

or events in history such as: International Women’s, International Museums, Canada, and Col. By Days, the Museum’s own birthday, Forged in Fire, and Winterlude to name a few. Also, the Museum contributes images from its collection to Lost Ottawa on a regular basis. Facebook ‘friends’ (2700 followers) and Twitter followers (2500) dramatically increased in 2016.

Get Social with us! Please keep posted to the Museum’s website: http://bytownmuseum.com/ and

for ongoing special information and displays throughout 2016 and beyond.

Museum Collection

Since 1898, the collection has grown and since 1917, the Museum has cared for the astonishing artefacts of Ottawa residents. It exemplifies the spirited history of Canada’s capital city, from its beginning as Bytown until today.

Collection management and research during 2016 played a prominent role in all of the exhibitions’ triumph, as well as in maintaining the storage of the 10,000 artifacts and upgrading their records. The major project for 2016 was to update the records and start to photograph artefacts in order to upload them on to the online database. The Museum digitized, organized and formatted over 3,900 images from the photograph collection. Thanks to the dedicated assistance of Ms. Erin Bernauer, over 2,800 records are uploaded on to MINISIS 19

for public access; 1400 have associated images. The modern system will allow the public, both local and global, to access the Museum’s records for research and enjoyment purposes. The MINISIS ‘M3 online database’ is a joint initiative with the City of Ottawa (Archives and Museums) and the other community museums in Ottawa. It is critical work that ensures the Museum’s relevancy in the 21st century and for our technology savvy youth and future oriented community. The goal is to photograph the entire collection and digitize all of the records in order to make them available to you and people around the world. Conservation and advanced policies are needed to support the work.

Please understand that this all important work is dependent on grants and donations. Feel free to donate to the BYTOWN MUSEUM and recommend local companies to sponsor BYTOWN MUSEUM’s initiative to be a leading 21st century museum.

The Museum meticulously works to ensure that the conservation of the collection is taken care of. The bulk of the collection is housed at the Diefenbunker Canada’s Cold War Museum. The storage area and the museum galleries are monitored regularly.

Throughout 2016 the Museum seriously worked on the conservation of the collection. Such work is exemplified by the following:  Conservation framing of numerous primary prints and photographs for display with Patrick Gordon  Documentation, research, cleaning and rehousing of 20 paper artefacts with Algonquin College  Cleaning, repair and flattening of several works on paper with Ubbink

 Documentation, research, cleaning and rehousing of 1852 Shintie Medal with the Canadian Museum of History  Documentation, research, cleaning and repairs to recently acquired J.R. Booth painting, as well as a long held Parliament Hill painting with Legris Conservation Inc.  Ongoing integrated pest management program  Ongoing environmental monitoring program, including deployment of new wireless dataloggers  Continuing to rehouse, remount and monitor artefacts on display and in storage  Condition reporting of all artefacts on loan and on display  Prioritizing artefacts for future conservation work

Active collecting is a systematic and considered process due to: restricted storage space and limited resources, coupled with the transition of records and images to the updated database. However, if something of great importance is offered, the Museum follows its standard acquisition procedure. The ‘collection mandate,’ is from the beginning of Bytown/Ottawa to present day. In 2016, the Museum acquired a number of important and interesting artefacts for its primary collection. These items included: an original oil painting of J.R. Booth, photographs from the Domtar-Eddy Works, a lamp recovered from the 1916 fire of Parliament, a collection of cased photographs (ambrotypes and daguerreotypes) and albumen prints, including an early and extremely rare large-format ambrotype of Lowertown c.1857, a souvenir cup, the Ottawa

Mayor’s Chair from Green Island, a first-prize winning tapestry, a desk formerly owned by Bytown/Ottawa businessman Robert Bell, and photographs and documents pertaining to early Ottawa teacher Ellie Baskerville (of whom the Museum already holds numerous related items acquired in 2014). In order to address the storage issue, the Museum is reviewing a City sponsored ‘needs assessment’ study of storage requirements for all collections in Ottawa (City and community museums and heritage organizations’ collections). The need for a City sponsored storage facility was identified.

The BYTOWN MUSEUM fields numerous research and image requests about an artifact or an historical event or figure of Ottawa. Research requests encompass: collections-based research inquiries, image reproduction requests, media inquiries and database inquiries. Over 1,100 requests for information were addressed in 2016.

Of great distinction is the work the Museum is doing by way of loans. In 2016 the Museum proactively participated in the following loans: Loans (outgoing): Numerous outgoing loans were negotiated and facilitated for exhibitions in national, international and regional institutions for both short and long terms loans. In 2016 and 2017, artefacts from BYTOWN MUSEUM’s primary collection could be seen at:  The Canadian Museum of History (CMH-Ottawa) – “Hockey in Canada: More Than Just a Game”( Bytown and New Edinburgh Shintie Medal) and ‘Canada’s History Hall 2017 (renewal)  The Canadian Museum of Immigration at Pier 21 (Halifax) – “Permanent Exhibition:” An extension of a current loan of a tow chain and shackle used during the construction of the Rideau Canal

 The Canadian Museum of Human Rights in Winnipeg for their 1867: Rebellion and Confederation exhibition, which will run through to July 31, 2017- has on loan the infamous “Bytown Billy Club”. It had previously been on loan to the Canadian Museum of History.  The D’Arcy McGee Heritage Centre (Carlingford, Ireland) : a replica of McGee’s Death Hand and other items and photographs  Ottawa City Hall for their Sports Hall of Fame exhibition - the loan of a curling broom, tam, trophy and two photos.  Additional digital loans have taken place, resulting in exposure for the Museum’s collection via on-line, virtual and traveling exhibitions, publications, lectures, travel guides, and blogs.  After 30 years with the Museum, Lt. Col. John By’s sextant and case returned to the Canadian War Museum to be included in the new Canada’s History Hall at the Canadian Museum of History.  The BYTOWN MUSEUM also continues to work with the City of Ottawa (Billings Estate National Historic Site; City of Ottawa Archaeological Collection; City of Ottawa Gloucester Collection; City of Ottawa Archives), the Thomas D’Arcy McGee Heritage Centre (Carlingford, Ireland) and other local, regional, national and international museums for both incoming and outgoing loans for temporary and long-term exhibitions.

Loans (incoming): Numerous incoming loans were (re)negotiated and facilitated for exhibitions at the BYTOWN MUSEUM in 2016. They are from national and regional institutions, for short and long term loans. In 2016,

artefacts on loan to the Museum came from:  The City of Ottawa – archaeological items in: “Whiskey and Wickedness” display  The City of Ottawa Archives – “Invitation and Program, cornerstone ceremony of 1916”  The Canadian Museum of History - “Carved stone element, fire of 1916”  Phil White, Dominion Sculptor - “Stone mason tools and sandstone fragment”

The CMH requested that the Museum provide it with a long-term loan of important artefacts for its new ‘Canada Hall’ to open in 2017. Such a loan ensures that over a million local and international visitors will see the BYTOWN MUSEUM’s name and artefacts.

The collections management upgrade project is also resulting in the photographs being digitized and shared with our public. Staff systematically shares the digitized photographs with the public either on the Museum’s website or on ‘Lost Ottawa’ or by way of social media. In turn this has immensely increased the Museum’s presence and importance ‘digitally’ (the way of the future) and raised local and global interest in our collection and programs and overall interest in Ottawa’s history.

Programming and Events

First and foremost, please join me in congratulating Mr. Jonathan Morel on his new contract position at the Canadian Museum of History. Jonathan served as Program Manager at the BYTOWN MUSEUM for a year. He brought his programming experience with the Parliamentary Tour Guide Program to our

Museum. We now have another colleague with the National Museums; along with Ms. Bocking at NMN. We welcome Ms. Stephanie Poujade as contract Programming Coordinator. Stephanie has worked at the Museum and brings her experience to the Museum operations and programs during our Legacy year.

We delivered a busy programming schedule in 2016. Some events are popular regulars and others are new and innovative, for example, the popular scavenger postcard hunt for kids of all ages throughout the Museum has been renewed, including a new one for 2017 exhibition.

The Museum’s education programs are strengthened to be appropriate to the contemporary student and school programs at various age levels in both Ottawa and Gatineau. The Museum also offered numerous special events and public programs based on the exhibitions and partnerships with other organizations such as Department of Canadian Heritage (CLICK! Youth Program), Rideau Downtown BIA and Canadian Heritage (Chill Factor & Winterlude, offering an ice sculpture demonstration, Selfie Booth with Ottawa’s famous historical figures, and family programs), City of Ottawa (Doors Open), Council of Heritage Organizations of Ottawa (CHOO/COPO), the City of Ottawa and Parks Canada (Heritage Day at City Hall and Col. By Day), and Cultural Days (federal initiative across Canada). The Museum offered free First Sunday of the Month throughout winter, extended hours throughout the summer season. Offerings of Winterlude, Heritage and Commonwealth Days Programming, March Break drop-in activities, Easter Eggstravaganza Scavenger 25

Hunt, Monday Night Movies and Let us Entertain You Free Thursday Evenings in the summer, Thanksgiving Leaf Colouring activity, Hallowe’en Creepy Crawly Family fun and Christmas Crafter-noons, to name a few.

In addition to the ongoing and extremely successful school, youth and public programming that the Museum offers our community and tourists, the BYTOWN MUSEUM effectively realizes an exemplary “Youth Council (YoCo as the youth themselves call it).” In 2016, Museum staff applied for and received funding for the Youth Council from The Community Foundation of Ottawa. The uniqueness of the Museum’s Youth Council is that it encourages the young people to communicate their research on history and community topics by way of social media and technology. The youth were greeted by the Minister of Canadian Heritage, the Hon. Mélanie Joly at a national museums’ event in February 2016. The program is a model for youth engagement in museums and history. The unique and successful ‘YoCo’ is featured in the Province of Ontario’s Grade 8 history textbook, Nelson Grade Eight History, as well as in the ‘Travel Guide and Journal for Kids, Going to Ottawa.’ This is a phenomenal accomplishment for your community museum’s youth programming. Jonathan Morel and Robin Etherington wrote an article ‘BYTOWN MUSEUM: A Great Museum Thanks to Our Amazing Volunteers,’ published in the Canadian Federation of Friends of Museums journal. It speaks about our volunteers in general and our youth council volunteers specifically.

Ms. Poujade and Mr. John Ryan are planning special programs, events, youth activities and partnerships for our birthday year - 2017. Focused on the Museum’s 100th Anniversary exhibition “BYTOWN MUSEUM: 100 Years of Community,” the Museum planning spectacular and special programs to

celebrate its Big Birthday. It is partnering with Ottawa 2017 for Red Bull Crashed Ice with had 20,000 on the Canal site on March 2-4, 2017, and the Picnic on the Bridge on July 2 with an expectation of 1000s of people visiting the Museum and Canal. The Museum is partnering with City of Ottawa for Doors Open Ottawa on June 3 & 4 and is offering a singular tour on the history and architecture of the Museum. It is partnering with Parks Canada for Col. By Day on August 7 and in partnership with Parks Canada and Casino Lac Lemay you can view the Fireworks on the Ottawa River from our site on August 6, 9, 12, 16 and 20. I want to thank Canadian Heritage for a Canada 150 grant and the Province of Ontario for a Ontario 150 grant that will afford the Museum the capacity to offer all visitors a distinctive all week long “Happy 100th Anniversary” program from July 2 to 8: LOVE THOU THY LAND: THE MAKING OF CANADA’S HISTORY. It will commence with performances by David Finkle a First Nations performer, to Irish, Ukrainian and other diverse communities of Ottawa, to theatre, storytelling (Ottawa Story Tellers) Monday Night Movie and music and from period costumed characters to lectures, from creating a ‘Anniversary Time Capsule’ to participating in a ‘Human Library’ at which visitors can borrow a ‘book’ – a human expert on immigration and Ottawa’s diversity. Another important anniversary programming celebration is your community museum’s actual 100th Birthday on October 25, 2017. Staff are planning music, performances, family programming for you to enjoy and participate in this significant Anniversary.

On top of the extraordinary anniversary events and programs, the Museum will offer its ever popular programming-CLICK! and school programs for youth, 27

Haunted Walks – school program, variety of history tours, October haunted walk tours and ‘Nightmare Before Christmas’ in December. We thank Haunted Walks (http://hauntedwalk.com/ottawa-tours/) for its strong partnership with the Museum. Free Thursday evening programs and Monday Night Movies during the summer. In 2017 the Museum is excited to partner with Ottawa Indie Fest 2017 (http://ottawaindiefest.com/) for Monday Night Movies 2017.

Visibility and Visitation

A critical accomplishment in 2016 was the sensational increase in visitation – 100,500 visitors at the Museum plus the 1000s of people on site who viewed our programming outside and enjoyed our sit down area with lemonade, coffee and ice cream. By way of general admission, participation in museum programming, facility rentals and commercial ventures, the Museum had 100,500 people through its doors in 2016, which is a 16,500 increase over 2015 that had 84,000 people. 2014 welcomed over 63,000; 2013, welcomed 58,000; 2012 welcomed 51,000 and 2011 welcomed 42,000 visitors. In other words, in five years, the visitation at your community museum experience a 120% increase. An astonishing accomplishment!

A deliberate and robust use of social media and enhanced marketing and proactive work with partners have definitely made your community museum visible and relevant locally and globally. The Museum and staff are in high demand for their programs and expertise and to partner with.

Promotions

Please join me in welcoming Mr. David Baker who is our new Marketing and Communications Coordinator (P/T). David has phenomenal experience with website design and maintenance, social media, photography and video production and graphic design. He led the Museum’s new website and update of the ‘e-Blast’ promotional efforts and had completely enhanced social media messaging by incorporating video of special Museum activities.

Media and social media publicity for the distinguished temporary and community gallery exhibitions, programming and special events was extensive in 2016. In-between Tourisme Outaouais, Downtown Rideau BIA and Ottawa Chamber of Commerce memberships, as well as Ottawa Tourism ‘FAM’ tours to the Museum, Ottawa Museums Network and CHOO/COPO marketing of local museums, Ottawa’s newspapers, TV and radio outlets, Tourism representations, publications, social media, the website, Trip Advisor and visitors’ personal ‘blogs,’ your BYTOWN MUSEUM was definitely hyped by local, national and international visitors. The Museum proactively uses current social media and website communication tools. In 2016, the Museum developed a social media plan to guide use of social media but also to serve as a future oriented marketing and communications plan. We also developed a new website that is compliant with mobile technology (access via smart phones) and gives website visitors an exciting new look for your Museum. Social media and a revitalized website are two of the critical goals articulated in the Board approved Strategic Plan 2015-2020. 29

Membership

The BYTOWN MUSEUM held ‘member events’ in 2016, such as the Lumberjack Breakfast. The Breakfast in early December is a popular way to thank members, volunteers and stakeholders. The Museum also sends a new e- newsletter (E-Blast) to inform all Members of the activities and events of their community museum. The Museum enjoys over 56 members and welcomes all of you and your friends to become a donor and a “Member.” In 2016, the Museum had 34 Museum Members: Lifetime, Renewed and New.

Please become a Member of YOUR LEGACY Community Museum as it celebrates 100TH ANNIVERSARY! Invite your family, friends and colleagues to become a Museum Member in 2017. BYTOWN MUSEUM Membership is a great gift for everyone.

And as part of your annual membership application, please donate so we can continue to serve our exceptional community of Ottawa as it celebrates 150 years of being Canada’s Capital - on the national and global stages!

Volunteers

The BYTOWN MUSEUM recruited a number of new volunteers and the volunteer body averages at 50. Our dedicated volunteers logged close to 2,000 hours. Their projects included among many activities: Board work, Youth Council initiatives (blogs and youth activity displays) the e-newsletter, social media communications, special events, gallery tours, meet and greet visitors, lemonade stand and ice cream cart sales, costumed characters, administrative

tasks and various research projects for education programs and on the collection, as well as assisting preparing programming and meeting materials. We enthusiastically thank our volunteers for all of their work at and positive promotion of your community museum.

Please become a volunteer at this spectacular Museum! Invite your friends, family work mates to join you as your volunteer work strengthens the Museum’s service to the community.

Board of Directors and Governance

The BYTOWN MUSEUM is a federally registered charity, not-for-profit organization. It met the new federal Corporation Act’s compliance requirements in 2014, by completing the articles of continuance and updated By-Laws. The volunteer Board of Directors is a governance board with responsibility for the museum’s finances, policies, fundraising efforts, advocacy and strategic planning. The Board of Directors meets monthly and for special events and activities, such as exhibition opening receptions, the Annual General Meeting, and Lumberjack Breakfast to thank volunteers and stakeholders. It is guiding the Museum through the challenges of being a 21st century museum and cultural resource for Ottawa. Throughout 2016 and into 2017, staff is actively implementing the goals recommended in the Board approved Strategic Plan to firmly make the Museum a 21st century cultural asset in Ottawa: new website, new audio tour guide system, social media based marketing, digitizing the collection records and making them publically 31

accessible, creating and supporting strong youth based programs, and developing sophisticated partnerships with businesses, government departments and organizations throughout the community.

Interns and Summer Staff

In addition to a remarkable permanent professional staff, The BYTOWN MUSEUM received summer student grants, which allowed the Museum to hire amazing summer students Stuart Johnson-Edwards; Courtney King, Derek Dawson, Callie Diebold, Marie-Christine Blais, Isabelle Jeaurond, Sarah Langlois, Elaine Sandness, Sarah Cool-Fergus, Kathleen George and Lucas Palmer. They professionally welcomed the greatest number of visitors for the Museum throughout the summer of 2016. Thank you! Steve Mattiussi, Julien Lacroix and Marie-Christine were hired to work P/T and for special events over the Fall and Winter.

We had an intern: Katherine Seally, a University of Toronto Museum Studies student who worked on the 2017 anniversary exhibition.

Contract Personnel

We received a Museum Assistance Program grant (federal) that allowed the Museum to hire a contract person for the collections management upgrade project. Ms. Erin Bernauer, Collections Database Officer, updated and uploaded 2600 collection records and images for public access. We received a Community Foundation of Ottawa grant to allow the Museum to further implement the Youth Council. Ms. Corrie Bouskill served as Youth Council

Facilitator in 2016 on a part-time basis. She is now with Canada’s Science and Technology Museum. Ms. Jessie Lang is our new Youth Council Facilitator in 2017. We continually research and apply for additional grants and funding to keep this all important youth program active and relevant to our community’s young people – the future political, business and societal leaders of our Community and Country. To our young people in the community, please do not hesitate to volunteer on the Youth Council and to all of you, please donate to help us enhance the Youth Council program.

With deep gratitude for all of their hard work, we thank Ms. Wendi Molnar, Mr. Tony Sistakis, and Mr. Mal LoMonaco, who respectively provide the Museum with excellent bookkeeping, computer/IT and carpentry services.

A special and sincere thank you to Mr. Gerry Harris, who served the Museum for many years as our bookkeeper. We miss Gerry.

Please know that your Museum’s staff is well known and respected throughout the community. For example, Robin Etherington wrote an article about the BYTOWN MUSEUM’s 100 Years of service that is published in the Canadian Museums Association’s journal “MUSE,’ January 2017 and participated on the Canadian Museums Association’s 2017 conference committee, as well as the Algonquin College AMS Program and the Universidad Nacional Autónoma de México in Gatineau, Quebec (UNAM) community advisory committees.

Grant Vogl is an invited lecturer at the Thomas McGee Summer School in Carlingford, Ireland this upcoming August. He is also asked to serve as guest lecturer at the Applied Museum Studies program at Algonquin College.

Sandy Trueman is constantly consulted by colleagues locally, provincially and nationally about revenue generation and sharing in the bulk buying program she leads.

And in 2016, the BYTOWN MUSEUM is nominated for an Attractions Ontario award – the Small Museum Category. And in 2017 once again BYTOWN MUSEUM is short listed on Ontario Attraction’s “Top Small Museums” in 2017. Please vote for your community museum!

Partnerships

Partnerships continue to be of the utmost importance for The BYTOWN MUSEUM. They afford opportunities to expand museum services, extend programming, enhance marketing and PR prospects, and add resources to all aspects of the operation.

In 2016 the Museum partnered with the Department of Canadian Heritage for the CLICK! youth program and Winterlude; with CHOO/COPO, who was the lead organization for HERITAGE Day in February and Bytown Days & Col. By Day in August 2016; with the City of Ottawa for the MINISIS collection management upgrade project, with Downtown Rideau and Byward Market BIAs for joint marketing and programming, such as CHILL Factor and Summer FLING;’ Haunted Walks for four (4) seasons of special guided tours throughout

the year and into 2017: New for 2016 during the months of May and June offering Great Ghost Adventures targeted to the student travel market bringing 4,761 persons through the museum after hours; Algonquin College and its Applied Museum Studies program for conservation students to work on the collection and their students to serve as interns and summer staff, Parks Canada National Office Discovery Team and 100th Regiment for enhanced animation along the Ottawa Locks, Magnetic North Theatre and with Ottawa Museum Network for joint marketing and services and professional development initiatives. The Museum also partners with businesses such as Haunted Walks (http://hauntedwalk.com/ottawa-tours/) and Kichesippi Beer Co. (https://www.kbeer.ca/) to extend programs. Work with tried and true partners and with new partners is a continual process. In fact, the BYTOWN MUSEUM became an official member of Downtown Rideau BIA (http://www.downtownrideau.com/) in 2016 and we are now working with Ottawa IndieFest (http://ottawaindiefest.com/) to partner with the Museum for “Monday Night Movies” during the summer of 2017.

Revenue Streams

The BYTOWN MUSEUM has a vigorous Boutique and Cafe area. The Museum constantly introduces new product lines, such as a new line of magnets, branded mugs, souvenir articles and watches are now available for your enjoyment. Bytown Barista brewed coffee, Mary Shortbread cookies, and Whattasandwich food items all remain popular. The ice cream carts and lemonade stand had an early start in 2016, opening operations on the May 35

long weekend into the fall with outstanding sales and returning customers. Ms. Trueman, Revenue and Operations Manager, researches and promotes new product lines and services. She partners with colleague museums and heritage organizations with regard to joint purchases and wholesale sales. In addition to a lively gift shop, the Museum offers facility rentals. Groups and conferences want to use the Museum’s unique setting for meetings, conference breakout sessions and receptions. In fact, CMA’s 2017 Conference in Ottawa held its annual Directors Symposium at the BYTOWN MUSEUM on April 4th. Please tell your friends and colleagues at work – we enthusiastically welcome facility renters! The Museum also charges a small admission and school programming fee and has revitalized the popular living history ‘Hire-a- Character’ and costume rental programs. The Museum continued its agreement with the Paul’s Boat Lines to sell their tickets in 2016 and 2017, for both Ottawa River Cruises and Rideau Canal Cruises, including the combo Tourist package of LockTour & Boat Cruise offering. A new and successful agreement for tickets sales for Aqua Taxi was also initiated in 2016. Haunted Walks offered several new tour options in 2016 including its new Great Ghost Adventure student travel programming for the months of April through June with success on Friday evening for families through the summer months, as well a new twist to their popular Halloween season with ‘Stranger Tales.’ In 2016, the Museum has an updated agreement with Canadian Heritage to deliver their “CLICK!” Youth Program for 2016 - 2017.

The Museum offers an image reproduction service which allows the public to purchase one-time copyright to images from the Museum’s collections for: publications, websites or personal use. This is in conjunction with the digitization project which will ultimately allow access to the thousands of

unique photographs and artefacts from our collection.

In summary, the Museum experienced an 11% increase in Boutique sales, 14% growth in Cafe sales, 6.5% increase in Outdoor operations’ sales, 21% growth in venue rentals and a 12% cost reduction of sales’ items. A great 2016.

DONATIONS

The Museum’s 2016-2017 PATRONS are:

Charles Akben-Marchand Valerie Knowles Judith Burns Penn Lewis Noelia Garcia Ian Gillespie Peter Rider Tom Caldwell Margaret Caron-Vuotari Clark Lawlor Steve Menechian Thomas Manning Audrey Vermette Lara Pascali Robin Etherington

The Museum’s 2016-2017 INDIVIDUAL DONORS are:

Edward Brado David Mulholland Helen McKiernan Patricia Richardson Marilyn McLeman Geoffrey Bennett Elizabeth Heatherington P.K. Pal Bruce Armstrong Alan Meltzer Eugenia Lockwood Bruce Elliot Derele Scharfe Danielle Boily-Desovski Rick Beveridge

The Museum’s 2016 CORPORATE DONOR is:

RBC Dominion Securities Inc.

The Museum’s 2016-2017 SPONSORS are:

Kichesippi Beer Co. Bytown Barista Downtown Rideau BIA Council of Heritage Organizations in Ottawa

The BYTOWN MUSEUM FOUNDATION 2016 DONORS are:

Tom Caldwell Anthony McGlynn Peter Rider

Donations and overall fundraising efforts are important and a great deal of work occurred in 2016 and will in 2017 to prepare the Museum to actively fundraise. The efforts include a renewal of the fundraising strategy, policies and financial management procedures to inform potential donors of the Museum’s organizational wellbeing. We accept donations of all sizes: in the donation box at reception desk, with your membership renewal, as a sponsor for a program or operational activity. For large donations/sponsorships, the Museum offers ‘naming rights’ to all galleries and to programs, such as Youth 39

Council, Let Us Entertain You Thursday, and the return of offering Premier Viewing of Grand Feux, Casino Lac Leamy Sound and Light Fireworks in August. In 2016, Museum visitors put $3,580.88 in the donation box, in addition to receiving $ 7,400.00 in donations for which a tax receipt was issued. Thank you to RBC Dominion Securities Inc. for its $900.00 donation in 2016. To be honest, the Museum needs donations and sponsorships in order to complete critical and ongoing initiatives.

In 2012 the Board of Directors established a ‘Bytown Museum’ Foundation to fundraise and to oversee donations and sponsorships to the BYTOWN MUSEUM. A great deal of work will take place throughout 2017 to support the Foundation’s fundraising efforts.

We want to profoundly thank Kichesippi Beer Co. for donating beer to exhibition openings and for offering to partner even further in 2017 and beyond. Kichesippi Beer Co. is creating and donating a special 100th Anniversary beer for the BYTOWN MUSEUM 2017! It is called “Commissariat” Old Stock Ale. Please feel free to buy this special and delicious beer (866 Campbell Avenue, Ottawa; https://www.kbeer.ca). We want to thank Downtown Rideau BIA for its sponsorship of the ice carving demonstration and family programming during Chill Factor - DRBIA has sponsored it for four years in a row at $1,500 a year. DRBIA also co-sponsored the new Col. By uniform- $1,500. We thank Council of Heritage Organizations in Ottawa for also co- sponsoring the new Col. By uniform-$1,000. Thank you to Bytown Barista for sponsoring coffee and drinks during the Lumberjack Breakfast in December and special events throughout 2016 and into 2017. A warm and sincere thank you for all of our donors and sponsors throughout 2016!

GRANTS

Grants are critical for the Museum. In addition to the two main operating grants (City of Ottawa and Province of Ontario), the Museum applies for a number of project based grants from the city, province and federal government. In 2016, staff wrote four grants for summer students (Young Canada Works from CMA, Heritage Canada, The National Trust and Conseil de la coopération de l’Ontario and Canada Summer Jobs. As well as Young Canada Works Internship grant program. In 2017, the Museum is eligible again for Summer Job Experience grant program.

Project grants, such as Museum Assistance Program – for Digitization of the Collection, OMN Translation – for translation of exhibition labels, website, publications and marketing listings, DRBIA Chill Factor - for Winterlude programming including our annual ice sculpture demonstration, the Community Foundation of Ottawa - for Youth Council Facilitator, Trillium Capital grants - for 50 new audio guides, headsets and installation and Awesome - for YoCo to update the Youth Area, were applied for and successfully received. They allow staff to complete critical projects for the Museum and its visitors: collection management upgrades, youth programming, events, French translation of PR materials and the new website, the new audio tour equipment. Staff and Management will continue to research and write grants in 2017 to facilitate further work on upgrading the facility, exhibitions, programs, digitization and youth projects. In addition to the ones noted above, staff will research and apply to corporations funding 41

programs and new government grant program programs. For example, Canada 150 and Ontario 150 are special federal and provincial grants to enhance programming and special events to celebrate Canada’s 150th Anniversary. The BYTOWN MUSEUM successfully applied for both grants. The City of Ottawa has a new Cultural Major Projects grant program in 2017. We are researching our eligibility for this important grant program, as it has numerous capital project needs (a new comprehensive computer system and an upgraded kitchen and washrooms, to name a few). Grant research and writing takes a great deal of time, effort and skill. Museum staff dedicates the time and effort and apply incredible skill to grant writing to ensure all projects and services are maintained for your enjoyment and use. In five years management has applied for and received $2.4 million in grants.

Operations

A major priority in 2016 was to adhere to and add to the comprehensive ‘policy manual.’ In 2017 we will review HR and Governance relevant policies and procedures. Please know that policy development and implementation are decisive tasks of governance.

In addition, financial management procedures are constantly reviewed. In 2016, the Museum has a new Bookkeeper, Ms. Wendi Mosher, who assists with the continued good financial management practices. The Bookkeeper and Board Treasurer work with Senior Management to review financial statements and develop annual budgets.

Another all important component of operations entails professional

development for staff. Staff attends webinars, conferences and workshops, including First Aid, CPR and AED training. The other side of the coin is that management teaches and mentors interns & students. Staff actively serves as guest lecturers at colleges and universities and make presentations at conferences; and facilitate knowledge transfer to colleagues about revenue generation, policy development, collections management and operations.

Facility Management

Staff is responsible for the cleaning and minor maintenance of the building. However, Parks Canada is responsible for the overall and specific maintenance of the building and site. In 2016 a number of maintenance issues or projects were addressed to ensure that the building is maintained and safe. These included new accessible apparatus for the accessible washroom, a new accessible ramp to the Community Gallery and other repairs (Museum paid for these upgrades). Recently, the Museum paid for the painting of the entire interior of the Museum – looks great. Both the Museum Management and Parks Canada take Occupational Health and Safety very seriously. The building and site are regularly inspected for trip hazards and other O H & S issues.

Landlord and Tenant

As you know, the building is owned and maintained by Parks Canada (Federal government). The Museum is a tenant. However, the BYTOWN MUSEUM and Parks Canada benefit from a good working relationship. We partner on a 43

number of initiatives and projects to enhance both the building and visitor experiences, such as the accessible washroom and on site programming. The Parks Canada ‘license of occupation’ for The BYTOWN MUSEUM, as a tenant in one of its properties, is a five year agreement to December of 2018. In 2016, the Museum and Parks Canada co-signed an ‘Operations Agreement’ to better use the site, for such purposes as ice cream and lemonade sales and programming along the Canal. The Agreement is to be renewed for the 2017 summer season with additional animated programming and guided tours of the Canal for our 100th Anniversary summer programming, as well as a new partnership to run and lead Col. By Day in August and to partner with the 2017 Casino du Lac-Lemay fireworks event on the Ottawa River.

In addition, Parks Canada and the Museum work hard together to resolve access solutions to the site during NAC’s construction at the top of the hill during 2016 and 2017 and the ‘Red Bull Crashed Ice’ event that had construction work during February and March 2017. The RBCI event was March 3 and 4 and saw 20,000 people on site. It was exciting and vital for Ottawa; yet presented a maintenance and safety challenge for the Museum and Parks Canada. I thank my amazing professional staff and our Parks Canada colleagues for making this huge event a success on site.

Much work needs to occur to maintain and upgrade the building for contemporary museum use, as well as maintaining it to the UNESCO heritage standards of a World Heritage Site. Museum Management works closely with Parks Canada to enhance services on site and ensure all extraordinary events at the Museum and on site will be successful.

Looking Ahead

2016 was a proactive and dynamically active year on all fronts: exceptional programming and exhibitions, collection management, conservation, policy implementation, partnership development and community outreach. Throughout the year, the Museum was famously hectic and well-reviewed by several media outlets. The Museum attracted new volunteers and partners, augmented revenue generation in a stellar fashion and experienced a dramatic increase of visitors to 100,500 and balanced the budget and successfully applied for many grants. It gave you notable new programs, mounted terrific exhibitions at all levels, designed original marketing tactics including our amazing 2017 branding and achieved far reaching projects for the public access to the collections and youth programming.

However, Museum Management and the Board of Directors have identified a number of priority areas and initiatives for 2017 that are articulated in the 2015-2020 Strategic Plan. They include:

 Collections Management: The Museum will complete the upgrade of its collections management system, including digitizing the images and records. Such work will afford local and global access to the records.  Build on the success of the ‘Youth Council.’ The future of your community museum focuses on technologies and our young people.  Physical upgrades to the building to ensure a safe an healthy place for staff

and visitors: kitchen, bathrooms and outside security lighting  Persist to enhance the website and social media communications and marketing strategy and tactics  Increase and Diversify Sources of Revenue that focuses on a long term fundraising strategy to increase private sector funding, corporate sponsorships and planned giving; to ensure the success of the priorities. Although the Museum is robust and well managed, it is experiencing a critical need for donations and corporate funding. This is important since Parks Canada experienced budget cuts and the Museum is assuming greater operational costs. Such expenses add circa $35,000 for hydro and other utilities to the annual budget.

MUSÉE BYTOWN MUSEUM continues with its excellent school and public programming that are both educational and fun. School programming is being offered to schools and groups from across Canada.

Interns are important to the Museum. They work on specific projects and provide new ideas and uses of technology to the operations of the Museum. The Museum works with colleges and universities to guarantee a superb training program for their students. Since 2012, the Museum has hosted several interns and in 2017 will host another intern from Fleming College- Andrea Paquette. The Museum continues to ensure interns and summer students gain professional experience at the Museum as their careers progress.

The Museum consistently develops and gives you first-rate temporary exhibitions. It is important to plan for two to five years in advance to augment excellent resources management and long term promotion.

Strategic planning and policy development afford a sensational opportunity to guide the museum into its future and ensure that all processes and procedures are compliant with regulations and current provincial and federal museum standards, as well as the new federal Corporations Act. The Museum will continue to update its policy manual to address new federal and provincial requirements in governance, fiduciary responsibility, advocacy, OH&S and liability matters. Implementing the new strategic plan will challenge all concerned, as it will require funding, resources and political will at all levels. . BIG picture thinking: please know that like all museums in Canada at all levels (National, Provincial and local), the BYTOWN MUSEUM faces 21st century challenges that need strategic thinking and well planned action. The global challenges and trends that we are addressing are the Truth and Reconciliation Report with its many recommended actions directed at museums for First Nations, Inuit and Metis’ use of museum resources, specifically to be able to tell their own stories in their own voices; the constantly changing technologies that our public demand to use as they access museum services and instantly communicate their opinions as well as their interpretations of the information; demographics - Aboriginal needs, diversity of our community and society, changing immigration movements; youth demanding different museum access opportunities and baby boomers moving through the system which in turn requires increased professional development opportunities for all cultural workers and museum services for adults; and global economic and socio- political realities that affect museums’ services and funding sources.

In Conclusion

I enjoy the honour of serving you and the Ottawa community as Executive Director of one of the most spirited and future oriented community museums in Canada. Staff, volunteers, the Board, stakeholders and partners profoundly contribute to making the Museum a vital cultural resource for our diverse and dynamic community. It is well recognized for its exhibitions, collections access, programs and customer service. It is a favourite cultural tourism destination noted in the list of the top 20 UNESCO World Heritage Sites. It is in a city that actively supports its culture. We are exceptionally lucky to be associated with this amazing Museum as it looks forward to its next 100 years of being a vital part of Ottawa and Canada’s future. MUSEE BYTOWN MUSEUM is a legacy museum and cultural resource that has achieved a unique milestone in Canadian museum history - its 100th Anniversary. It proactively incorporates current technologies and business practices into its operations and services to ensure that you and your grand-children will always have access to its collections, exhibitions and programming.

I personally welcome you throughout 2017 and beyond, as we actively celebrate your Museum’s 100th and Canada’s 150th Birthdays!

Please COME and ENJOY YOUR COMMUNITY MUSEUM – as a VISITOR and a VOLUNTEER and a MEMBER and a DONOR!

Respectfully submitted by Robin Etherington, Executive Director

Treasurer’s Summary Report

I am pleased to report that MUSEE BYTOWN MUSEUM exceeded our budget goals in 2016. While anticipating a deficit of $30,000, we came in with a deficit of only $7,500. This was achieved as certain anticipated expenses did not materialize and we experienced higher revenues from the Boutique and Café as well as admission revenues which have been steadily increasing over the past four years.

We expect another budgeted deficit in 2017 in order to meet our organizational needs. As we prepare for a number of programs related to the 2017 celebrations in the nation’s capital, we expect to incur higher expenses than usual. We will continue to work hard to find new sources of revenue through increased memberships, the solicitation of donations, an increase in facility rentals, and continuing to upgrade our gift shop.

I am pleased to say that, provided we continue to get much needed financial support for our operations from the municipal and provincial governments, our organization continues to be in a healthy financial shape.

Respectfully submitted by Steve Menechian, Treasurer

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