2019-2020 ANNUAL REPORT TO THE DEPUTY MINISTER OFFICE OF THE OMBUDSMAN FOR MENTAL HEALTH Illustration by Yves Morissette, PSPC employee To send questions, comments, testimonies or suggestions, or to schedule an appointment with the Ombudsman: Address: Office of the Ombudsman for Mental Health Public Services and Procurement Canada Place du Portage III, 9C2-112 11, Laurier Street Gatineau, Quebec K1A 0S5 Business hours: 8:30 a.m. to 5:00 p.m. (Eastern Standard Time) Telephone: 1-844-278-1126 Email:
[email protected] mySource (PSPC intranet site): https://masource-mysource.spac-pspc.gc.ca/eng/osm-omh/Pages/ default.aspx PSPC website: https://www.tpsgc-pwgsc.gc.ca/osm-omh/rapports-reports/2018-2019- eng.html GCconnex: https://gcconnex.gc.ca/groups/profile/34614807/the-office-of-the- ombudsman-for-mental-health Catalogue No: P1-37E-PDF The illustrations featured in this report are original works by Yves Morissette, artist and Public Services and Procurement Canada employee. Yves graciously donated his time and considerable talent to bring a personal touch to this report. The cover page artwork signifies the following: Stand under your umbrella and catch your breath through the rainfall. The Office of the Ombudsman for Mental Health is a safe space to weather the storm. Shield your mental health as it is at the centre of your heart. 2 2019-2020 IN BRIEF More than 480 confidential meetings with employees Met with 605 employees 14 regional visits across Canada 18 cities visited 6 workplace assessments recommended informally by the Ombudsman to senior management 8 employees inducted into the Ombudsman’s Inspiring People Honour Roll 3 major events with PSPC and external guests 3 REPORT SUMMARY The Office of the Ombudsman for Mental Health (the Office) of Public Services and Procurement Canada (PSPC) is pleased to present its Annual Report to the Deputy Minister for the period from April 1, 2019, to March 31, 2020.