Sysmex Sustainability Report 2015
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Sysmex Sustainability Report 2015 Full Version Contents 1 Contents/Editorial Policy 52 Involvement with Stakeholders 2 Corporate Philosophy 53 Involvement with Customers 3 Message from the Chairman and CEO 54 Ensuring Quality and Safety 58 After-Sales Support/Scientific Activities Sysmex at a Glance 5 62 Stable Supply 7 Expanding our Lineup of Immunoassay 63 Enhancing Customer Satisfaction Analyzers and Reagents That Contribute and Third-Party Evaluations Highlight 65 Contributing to Resolution of to the Early Detection and Treatment of Healthcare Issues Infectious Diseases, Cancer and 1 67 Involvement with Shareholders Other Diseases 69 Involvement with Business Partners 9 73 Involvement with Employees Highlight Opening of i-Square, a Core Instrument 74 Respecting Human Rights and Diversity Factory Focused on Delivering 77 Employee Evaluation, Treatment, 2 High-Quality Products in a Stable Manner and Human Resource Development 83 Ensuring a Work-Life Balance 87 Respecting Workers’ Rights 11 88 Considering Safety and Health Highlight Employee Volunteers Conduct Fund-Raising 92 Corporate Citizenship Activities Campaign to Help Fight Cancer 93 Policy on Corporate Citizenship 3 Activities and Philanthropy 94 Activities to Promote a Healthy Society 98 Contributing to Local Communities 13 Global CSR Activity Highlights 103 Promoting Employees’ Social Japan China Contribution Activities 13 17 15 Americas 18 Asia Pacific 104 Environmental Conservation Activities 16 EMEA* * Europe, the Middle East and Africa 105 Environmental Policy 106 Environmental Management 19 Sysmex’s CSR Activities 111 Environmentally Conscious Products 20 CSR Management and Services 22 Mid-Term CSR Plan 113 Environmental Consciousness at Business Offices Results of Dialogue with Stakeholders 24 117 Other Environmental Considerations 26 Summary of CSR Data 119 Green Procurement 30 External Evaluation 122 Environmental Data 35 Corporate Governance 124 Guideline Comparative Table 42 Compliance 136 Independent Opinion 50 Risk Management 137 Corporate Information Editorial Policy Sysmex publishes the annual “Sysmex Sustainability Report” Organizations covered in the hopes of communicating its approaches and activities Sysmex Group (Sysmex Corporation and its subsidiaries both in Japan and concerning corporate social responsibility (CSR) to stakeholders abroad). In this report, “Sysmex” refers to the Sysmex Group as a whole. and facilitating dialog with them. This report is available as a full “Sysmex Corporation” refers to the Company on a stand-alone basis. version and in digest form, as well as on the Company’s website. Period covered Informational content of each media • conducted outside this period are also included. Comprehensive information Provides exhaustive coverage of the Company’s CSR initiatives Date of publication • August 2015 (Adding pages on December 2015 [P. 137-138]) Excerpts of key information only Contains excerpted content the Company wishes particularly to communicate to stakeholders Guidelines referenced Inquiries about this report • The Global Reporting Initiative (GRI)'s Sustainability Reporting CSR Promotion Department, Sysmex Corporation • The Japanese Ministry of the Environment's Environmental Reporting 1 Corporate Philosophy Core Behaviors To our Customers We deliver reassurance to our customers, through unmatched quality, advanced technologies, superior support, and actions that consistently reflect the viewpoint of our customers. We constantly look out for our customers’ true needs, and seek to generate new solutions to satisfy those needs. To our Employees We honor diversity, respect the individuality of each employee, and provide them with a workplace where they can realize their full potential. We value the spirit of independence and challenge, provide employees with opportunities for self-fulfillment and growth, and reward them for their accomplishments. To our Business Partners We deliver commitment to our client companies through broad-ranging partnerships. We strive to be a company that can grow in step with our trade partners, through respect and mutual trust. To our Shareholders Our shareholders can rest assured that we will continue to improve the soundness and transparency of our management policies, while promoting information disclosure and close communications. We commit ourselves to a consistent yet innovative style of management, in order to achieve sustainable growth and increased shareholder value. To Society We carry out our business in strict compliance with laws and regulations, as well as in adherence to high ethical standards. As a responsible member of society, we play an active role in resolving environmental issues and other problems that impact our society today. 2 Message from the Chairman and CEO We address the shared desire of all people to remain healthy by providing products and services backed by leading-edge technologies and building trust and confidence. Contributing to the Advancement of Healthcare emerging markets, with these products we expect to provide through Testing advanced testing in numerous regions and circumstances. In line with our mission of “shaping the advancement of healthcare,” which is defined in the “Sysmex Way,” the Building Trust and Confidence among corporate philosophy for the Sysmex Group, Sysmex works Stakeholders to contribute to the development of healthcare and the In keeping with its corporate philosophy, Sysmex prioritizes healthy lives of people. Since our founding in 1968, we have the building of trust and confidence among its stakeholders. created a wide spectrum of products and services in the In fiscal 2014, we responded to growing global demand in-vitro diagnostics field based on advanced technologies, for testing by reorganizing our instrument manufacturing and the Group’s products are used in more than 190 countries structure, creating a system to ensure the stable delivery of around the world. products of even higher quality. We opened the doors of In recent years, the environment surrounding the i-Square, a new factory in the city of Kakogawa, Hyogo healthcare business has changed dramatically. In advanced Prefecture, and expanded the factories at two Group countries, new needs are emerging as populations age and companies in Japan. These moves will approximately triple attention focuses on individually optimized healthcare our future supply capacity at our four factories, including (personalized medicine). Meanwhile, emerging markets— Kakogawa Factory. We also set up a logistics center within including China and countries in Southeast Asia and Central i-Square to directly link our manufacturing and distribution and South America—are working to expand their healthcare functions. At the same time, we revised our product packaging infrastructures and offer more sophisticated healthcare in materials and promoted such reforms as increasing loading line with their economic development. ratios. In addition to making logistics more efficient, these In this environment, testing is playing an increasingly moves are helping to reduce our CO2 footprint. Overseas, important role in illness prevention, early detection and the we augmented production capacities at our reagent determination of treatment methods. We aim to swiftly factories in Singapore and Germany. As well as ensuring address these changes in the environment and respond to high levels of quality and production efficiency, we strove people’s desire to remain healthy by meeting increasingly to make these factories even more comfortable places for diverse and advanced testing needs. employees to work. In fiscal 2014, we launched the HISCL-800, a new product Besides its business-related initiatives, Sysmex also in the HISCL-Series of automated immunoassay analyzers undertook a variety of social contribution activities. For that aids in the diagnosis of infectious diseases, cancers, heart example, because as a healthcare company we believe in diseases and autoimmune diseases and in monitoring their contributing to a healthy society through sports, we have courses of treatment. This product inherits such series supported the Kobe Marathon since its inception. We were characteristics as minute samples, a high degree of sensitivity a special sponsor of the fourth Kobe Marathon, which was and fast measurement, and is compact, being approximately held in November 2014, and our volunteers supported event 60% the width of existing models. We also introduced the operations in such ways as providing water to runners. XN-L-Series, a compact automated hematology analyzer. Overseas, we conduct a host of social contribution Aimed primarily to meet demand at small and medium-sized activities tailored to the characteristics of individual regions. facilities in advanced markets and expected growth in To help stamp out cancer, one of the world’s most deadly 3 diseases, in fiscal 2014 we launched the Sysmex Against Cancer campaign in the EMEA* region. Employee volunteers from different locations joined together in planning and conducting a variety of fund-raising events, with proceeds donated to the World Cancer Research Fund. * Europe, the Middle East and Africa Aiming to Make Further Progress with a New Mid-Term Management Plan We have recently formulated a new Group mid-term management plan to guide Sysmex through fiscal 2017. In addition to developing high-value-added products that anticipate customers’ needs and rolling out a global business strategy, this plan calls for the Company to augment management soundness and