The Terms and Conditions set out below are important and affect Your rights as a member of the Programme. We draw your attention in particular to Clauses 7 and 11 to 17 respecting changes which may be made to the Programme, including those relating to the earning and redeeming of Reward Points and termination of the Programme. You must read these Terms and Conditions carefully before quoting Your Membership Number to Us. If You have any questions, telephone the On Business Service Centre. The Terms and Conditions contain some exclusions and limitations of liability.

1. Membership Agreement 2. Definitions 3. Membership 4. Protection of Data 5. Flights Eligible for Reward Points 6. Earning Reward Points 7. Restrictions on Earning Reward Points 8. Redeeming Reward Points 9. Changes to Reward Flights 10. Cancellation of Reward Flights 11. Rewards 12. Executive Club 13. Ownership of Reward Points 14. Your Right to Terminate Membership 15. Our Right to Terminate Membership 16. Variation of these Terms and Conditions 17. Limitation of Liability 18. Your Tax Liabilities 19. Governing Law 1. MEMBERSHIP AGREEMENT

These Terms and Conditions set out the contractual relationship between Us and You and You will ensure that Your Travelling Employees are made aware of them and will comply with them.

2. DEFINITIONS

In these Terms and Conditions, unless the context requires otherwise:

"Active Company" means a Company which has booked and flown on at least one Eligible Flight within the immediately preceding 6 months;

"Authoriser" means the individual authorised by You to enrol You in the Programme, and to redeem Reward Points for Rewards on Your behalf;

"Company" means a company or partnership located and currently trading in the Territory;

"Controller" means Your employee, partner or director nominated in writing to administrate Your participation in the Programme, and authorised to redeem Reward Points for Rewards on Your behalf;

"Data" means data personal to a Travelling Employee;

"Eligible " means British Regional , British Mediterranean, , CityFlyer Express, , Deutsche BA, GB Airways, , Maersk Air, NJI and Sun-Air of Scandinavia;

"Eligible Flight" or "Eligible Fare" means a flight originating from the Territory for which We are both the marketing carrier and operating carrier or operated on Our behalf by an Eligible Airline taken in booking classes R, F, J, C, W, Y, A, D;

"Executive Club" means the British Airways Executive Club;

"Fraud" includes any fraud, dishonesty and deceit and in particular includes but is not limited to:- knowingly supplying incorrect information to accrue Reward Points or obtain Rewards; • or attempting to accrue Reward Points for Sectors which have not been flown or are not eligible for Reward Points; • or altering documents to procure Reward Points or obtain Rewards; • or attempting to accrue Reward Points for Sectors flown by any person other than the Member's Travelling Employees; • or using or attempting to use stolen or counterfeit tickets on Our or on Eligible Airlines; • or attempting to accrue Reward Points more than once for the same Sector; or selling, bartering and/or purchasing Rewards;

"Independent Supplier" means those suppliers whose services or products are offered as Rewards; "Loss" means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by You or a Travelling Employee in connection with the Programme;

"Member" means a member of the Programme;

"Membership" means membership of the Programme;

"Membership Number" means the number allocated to You on registration with the Programme which should be quoted when booking Eligible Flights and redeeming Reward Flights;

"Mileage" means the credits denominated as BA Miles earned by a member of the Executive Club and credited to a member's account;

"Misconduct" includes:- • failure to comply with these Terms and Conditions or the terms and conditions of an Eligible Airline or Independent Supplier; • or attempting to obtain Reward Points by Fraud; • or misconduct on board one of Our or an Eligible Airline's flight or in an airport lounge; • or misconduct in dealing with our staff or the staff of an Eligible Airline or Independent Supplier;

"Nominated Travel Agent" means the travel agent nominated by You in writing who is authorised to redeem Reward Points for Rewards on Your behalf;

"On Business Booklet" means the booklet containing these Terms and Conditions and other information relating to the Programme including points tables and details of the Rewards available to Members;

"On Business Service Centre" means: British Airways On Business P.O. Box 19770 SW15 2XH

"PIN Number" means the combination of letters and or numbers used for security purposes which will be allocated to the Controller on registration in the Programme and which must be quoted when redeeming any Reward;

“ Programme" means the On Business Reward Scheme as described in Your On Business Booklet and these Terms and Conditions;

"Programme Period" means the period of 12 months from the date of issue of a Membership Number and each 12 month period thereafter; "Reward" means any flight ticket issued by, or other goods or services supplied by Independent Suppliers, or on behalf of Us which can be claimed/ redeemed by You on earning the requisite number of Reward Points;

"Reward Flight" means the return flight taken by redeeming Reward Points;

"Reward Points" means the points allocated to Your Programme account when a Travelling Employee travels on an Eligible Flight; "Reward Vouchers" means the vouchers or tickets issued by Us and/or Independent Suppliers for merchandise and services provided by Independent Suppliers and Us on redeeming Reward Points as detailed in the On Business Booklet;

"Sector" means a single Eligible Flight sector between destinations;

"Terms and Conditions" means these Terms and Conditions as amended from time to time;

"Territory" means the of Great Britain and Northern Ireland, the Channel Islands, the and the Republic of Ireland;

"Travelling Employee" means Your employee who is 18 years of age or over, who is based in the Territory and who travels on an Eligible Flight in the course of Your business;

"We/Us/Our" means British Airways Plc, the operator of the Programme; and

"You/Your" means the Company which has registered a Member of the Programme.

3. MEMBERSHIP

3.1 We have absolute discretion to admit a Company to the Programme and may require additional documentation to verify a Company's status or carry out appropriate checks.

3.2 Individuals are not eligible to join the Programme.

3.3 A Company may not join the Programme if: it is not approved by Us because it (or a party connected to it) is a member of any other corporate sales incentive agreement or any other sales or discount agreement with Us or an Eligible Airline; or it has fewer than five Travelling Employees; or it is a travel agent, ticket brokerage firm or consolidator; or it is one of Our marketing, promotion, advertising or consulting agencies.

3.4 To apply for Membership, You must complete an application form and return it to Us, or apply via www.britishairways.com/onbusiness. Membership applications must state the Company's full name and registered office together with the Authoriser’s and/or the Controller's name as well as the address of the Controller for correspondence.

3.5 If You are accepted for Membership, You will be given a Membership Number and You or, if nominated, the Controller will be allotted a PIN Number.

3.5 For the avoidance of doubt, You will be admitted to Membership when You are given a Membership Number. Every time You quote Your Membership Number and PIN Number You are agreeing to be bound by the Terms and Conditions current at that time. This is in addition to Your acceptance of Terms and Conditions on enrolment.

3.7 Multiple Membership is not permitted and a Company must maintain only one Programme account. In the case of duplication of Membership, all Memberships (other than the first Membership approved by Us) will be cancelled as will any duplicate Reward Points.

3.8 Any changes to the identity of the Controller or Your address must be made either via www.britishairways.com/onbusiness or be sent to Us in writing on Your letterhead, signed by Your duly authorised signatory. Any changes to the identity of Your Nominated Travel Agent or Your designated Authoriser must be sent to Us in writing on Your letterhead, signed by Your duly authorised signatory. 3.9 Correspondence from You to Us should be sent to the On Business Service Centre or to [email protected].

3.10 Correspondence which We send to You will be sent to the address or the email address of Your Controller provided on Your application form and will be deemed to have been received by You if posted to that address.

3.10 We will not be responsible for late, lost or misdirected mail or email nor for any printing or typographical errors in Programme literature, or any consequences arising from them.

3.12 Your Membership lapses if You cease to be an Active Company. Subject to the other Terms and Conditions, You will still be able to redeem Your Reward Points, but We will not send You statements detailing your Reward Points balance or information relating to bonus Reward Points offers.

3.13 We may audit Your Programme account without notice to check compliance with these Terms and Conditions.

3.14 If You misrepresent any information in order to join the Programme, You may lose Your Membership and forfeit any Reward Points accrued during Membership.

3.15 We may restrict specific elements of the Programme to specific categories of Member.

4. PROTECTION OF DATA

4.1 You shall:- 4.1.1 notify all Travelling Employees in writing that their Data will be used to provide them with travel services in relation to the Programme and that their Data may also be used by Us for the following purposes; printing, billing and audit, credit or charge card application, immigration and customs control, operation of the Programme, administrative and legal purposes, systems testing, maintenance and the development of customer relations in relation to the Programme;

4.1.2 further notify all Travelling Employees in writing that details of their use of tickets issued and other travel services booked through the Programme may be provided to You on request; and that their Data may be held for the purposes of processing in the of America and may be passed to other countries outside whether or not those countries have adequate data protection laws and regulations;

4.1.3 notify the Controller in writing that his/her Data will be held by Us in relation to the operation of the Programme by Us for You, and that their Data may be held for the purposes of processing in the United States or other countries outside Europe whether or not those countries have adequate data protection laws and regulations.

5. FLIGHTS ELIGIBLE FOR REWARD POINTS

5.1 Reward Points can only be earned for travel on Eligible Flights at eligible fares as set out in the On Business Booklet which forms part of these Terms and Conditions.

5.2 We may, from time to time, alter the rules and criteria for earning Reward Points, which may include:

5.2.1 the identity of eligible flights and fares;

5.2.2 the number of Reward Points earned on Eligible Flights or required for Rewards; 5.2.3 eligible regions;

5.2.4 eligible cabin classes; and

5.2.5 eligible booking classes.

5.3 We may by separate written notice, or email notice, or via www.britishairways.com/onbusiness, also offer "bonus" Reward Points on specified flights for specified periods.

5.4 Agency discount tickets and industry discount tickets are not eligible for Reward Points. Travel taken on Reward Flights or other redeemed tickets is not eligible to accrue further Reward Points.

5.5 Your Membership Number must be quoted to the reservations/travel agent each time reservations are made for an Eligible Flight in order for You to earn Reward Points. If the Membership Number given does not match the Membership Number held by Us on our records, or if incomplete information is given when a booking is made, Reward Points may not be credited to Your account.

5.6 The Membership Number must be noted in a reservation prior to receiving an Eligible Flight ticket. Membership Numbers will not be accepted at check-in at the airport prior to departure.

5.7 You shall have the responsibility to ensure that Reward Points are properly credited.

6. EARNING REWARD POINTS

6.1 You shall earn Reward Points for every Eligible Flight ticket for travel by a Travelling Employee as set out in the On Business Booklet, with Reward Points based on the class of travel booked and paid for, not the class of travel actually flown.

6.2 Reward Points can only be accumulated once per flight per Travelling Employee, regardless of the number of seats purchased. Reward Points will only be credited to You if the Travelling Employee has actually travelled on the flight on the relevant Sector.

6.3 Reward Points credited in relation to any Eligible Flight will be tracked and credited to only one account. Reward Points cannot be redeemed until such points have been recorded by Us.

6.4 You may earn additional Reward Points when the total number of Reward Points earned on Eligible Flights (i.e. excluding any "bonus" Reward Points) during a Programme Period exceeds targets which We may specify from time to time.

6.5 You will only be able to earn bonus Reward Points in conjunction with the purchase of an Eligible Flight and in accordance with the terms of the bonus Reward Points offer.

6.6 Further details of how Reward Points can be earned is set out in the On Business Booklet, and at www.britishairways.com/onbusiness. We will notify You in advance of any significant changes.

6.7 During the first four months of Your Membership only, You may claim Reward Points retrospectively for an Eligible Flight taken by a Travelling Employee by submitting the retained segment of the boarding pass and passenger receipts to the On Business Service Centre provided:

6.7.1 the claim is made within 4 months of the date of travel; and

6.7.2 You were enrolled in the Programme at the time of travel by the Travelling Employee.

6.8 Otherwise Reward Points may only be credited retrospectively at Our discretion. 6.9 Where a Travelling Employee is involuntarily re-routed by Us onto another carrier for reasons within Our control, and the original flight on which the Travelling Employee was booked would have qualified for Reward Points, You may still claim such Reward Points. Details of the Travelling Employee's itinerary, including the retained segment of the boarding pass and passenger receipts must be sent to the On Business Service Centre in order to claim any Reward Points. Reward Points will not be earned if flights are cancelled or re-routed for reasons beyond Our control.

7. RESTRICTIONS ON EARNING REWARD POINTS

7.1 You cannot claim Reward Points for flights taken by Travelling Employees which are not Eligible Flights.

7.2 Reward Points are not transferable in any way (whether from Company to Company, account to account, statement to statement or otherwise) and you may not combine Your Reward Points with those of another Company, except as otherwise provided by Us and communicated to You.

7.3 Reward Points have no cash value. Any purported purchase, sale, transfer, unauthorised use (including bartering), procurement or redemption of Reward Points issued or awarded to another person or any other use of Reward Points contrary to these Terms and Conditions will constitute a fundamental breach by You of these Terms and Conditions. It will also constitute a breach of the contract between Us and You.

7.4 You acknowledge that a breach pursuant to Clause 7.3 above may also constitute an inducement to breach the contract between Us and Yourselves, intentional damage to Our business, conspiracy and offences under the Theft Acts 1968 and 1978 as amended. Any breach pursuant to Clause 7.3 will constitute Fraud and/or Misconduct and will be dealt with in accordance with Clause 15.5.

7.5 Unless stated otherwise, Our general conditions of carriage shall apply to all Eligible and Reward Flights taken under this Programme. A copy of Our general conditions of carriage is available on request.

7.6 The maximum number of Reward Points that You can earn in a Programme Period is 400,000.

7.7 Reward Points accrued will expire at the end of the second calendar year after the date of issue.

7.8 If, when Your Membership lapses in accordance with paragraph 3.12, Your Reward Point balance is lower than the total required for the lowest value Reward, that balance will be forfeited.

7.9 Reward Points may not be combined with any other loyalty scheme operated by Us or any other airline.

7.10 If You merge with, acquire or are acquired by another business You will not be able to earn further Reward Points and You must redeem Your Reward Points within three months of the date of Your change of status unless otherwise agreed by Us.

7.11 If You into liquidation, receivership or administration, You will not be able to earn further Reward Points and You will no longer be able to redeem Your Reward Points.

8. REDEEMING REWARD POINTS

8.1 Only Your Authoriser, Controller or Nominated Travel Agent may redeem Your Reward Points to use on Rewards which may be issued in any name requested. 8.2 The Authoriser, Controller or Nominated Travel Agent must supply Your PIN Number to claim a Reward. If You have lost Your PIN Number, please contact the On Business Service Centre who will send a replacement PIN Number to Your Controller.

8.3 The PIN Number will only be issued to Your Controller upon registration in the Programme. The Controller may, in their absolute discretion, pass that number to Your Nominated Travel Agent and/or Authoriser at Your own risk.

8.4 The PIN Number must be kept confidential by the Controller, Nominated Travel Agent or Authoriser as the case may be. If the PIN Number is disclosed to anyone other than the Controller, the Nominated Travel Agent or Authoriser, We will not be liable for any misuse of the PIN Number or any Rewards which are incorrectly awarded.

8.5 Reward Flight taxes, ticket charges and fees must be paid by credit card, and the Reward Flight ticket(s) shall be sent to the normal billing address of the credit card holder and all other Rewards shall be sent to the address of the Controller in the Territory which We have on file. 8.6 No part payment in cash will be accepted for Rewards.

8.7 You can only redeem Rewards Points directly with Our On Business Service Centre as outlined in the On Business Booklet. If Rewards Points are redeemed in any other way, the Reward user may lose their reservations or be denied boarding or services.

8.8 You must book a Reward Flight at least five Business Days prior to the intended flight date.

8.9 Tickets for Reward Flights will only be issued to and from destinations served by Us and/or Eligible Airlines designated at the time the ticket is issued and also at the time the ticket is used.

8.10 Tickets for Reward Flights will be issued at the same time a booking is made.

8.11 E-tickets in respect of Reward Flights will be issued for travel on all routes where possible.

8.12 Open tickets cannot be issued as Rewards. One free stopover shall be allowed on a Reward Flight.

8.13 For return journeys, outbound and return flights must be booked at the same time.

8.14 On no more than one occasion per Reward Flight may travel commence at a different point from the end point of the preceding flight Sector.

8.15 You may claim a single open jaw return ticket as a Reward Flight (i.e. the outbound journey may terminate in a different city to the start point of the return journey) provided both cities are within the same country and the higher of Reward Point totals from the two destinations is used to claim that Reward Flight.

8.16 Reward Flight bookings are subject to availability (including route or class of service). If Your first choice of reservation is not available for Your Reward Flight, We shall offer You alternative flights but Your request may not be placed on any waiting list.

8.17 We reserve the right to limit the number of seats made available on any of Our Reward Flights in Our absolute discretion. During peak periods, You may find there is no availability on a given flight.

8.18 The Reward user will be charged a fee for Reward Flight tickets that are lost.

8.19 You will be liable for all taxes and other charges associated with Reward Flights, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, fuel surcharges, agricultural inspection fees, or other incidental fees or taxes charged by any person or relevant authority or body. If required to do so, We will provide any relevant fiscal authorities with full details of any persons in receipt of Rewards/ Reward Flights. Any liabilities that arise as a result of the submission of these details, or from a direct notification by You, shall be the personal liability of You and shall not be borne or paid by Us.

8.20 If You wish to authorise Your Nominated Travel Agent to pay Reward Flight charges by credit card, We recommend that You draft a "Limited Power of Attorney" agreement wording for which can be supplied on request by the On Business Service Centre for the credit card You intend to Use and send it to Your Nominated Travel Agent. We shall not be held liable for any losses caused by the misuse of credit card information provided to Your Nominated Travel Agent.

8.21 Reward Flight tickets will be valid for the duration stated in the fare regulation for that ticket. Any provisional (option) booking of a Reward Flight ticket may only be held for 24 hours.

9. CHANGES TO REWARD FLIGHTS

9.1 Once We have issued your Reward Flight ticket, You may, subject to availability, change the date and time of travel for that Sector by calling the On Business Service Centre. Any change is subject to capacity limitations and the validity of Your Reward Flight ticket.

9.2 You may not change the name of the person travelling on a Reward Flight ticket or the route of travel.

9.3 You may apply to have Reward Points re-credited for any unused Reward Flight ticket (including "no shows") for a fee of £50 per ticket provided that any request to refund Reward Points is made in writing to the On Business Service Centre (enclosing the unused portion of the ticket) and is made within one month of the return sector of the ticket.

9.4 Any change to a Reward Flight that requires a ticket to be reissued at airport will incur a charge of £25.

10. CANCELLATION OF REWARD FLIGHTS

10.1 Subject to clause 9.3 above, if a Reward Flight booking for travel on Us is cancelled by You, all Reward Points in respect of the Reward Flight will be re-credited to Your account.

11. REWARDS

11.1 Some Rewards will be provided by Us and others by Independent Suppliers. We will use reasonable endeavours to ensure the availability of Rewards provided by Independent Suppliers but will not be liable for any Loss arising from failure by Independent Suppliers to provide such Rewards.

11.2 We reserve the right to withdraw, amend or add to any Rewards and/or offer alternative Rewards at any time or impose any requirements or restrictions relating to the use of such Rewards.

11.3 Examples of the action which We might take under Clause 11.2 include withdrawing Rewards which We provide ourselves, modifying the right to earn or redeem Reward Points or the withdrawal of a Reward. In addition, Independent Suppliers reserve similar rights to withdraw, amend or add to Rewards or impose requirements or restrictions relating to them.

11.4 You shall be deemed to have agreed to any withdrawal, amendment or addition to the Rewards or the Programme pursuant to Clause 11.2 if, after we have notified You of the changes, You continue to quote Your Membership Number and PIN Number to obtain Rewards. If You do not wish to accept changes in the Rewards, You may terminate Your Membership in the manner described in Clause 14. 11.5 The provision of Rewards by Independent Suppliers is conditional on You stating Your Membership Number and PIN Number when booking the Reward and providing additional information if required to do so by the Independent Supplier.

11.6 We may discontinue relationships with Independent Suppliers at any time and will give You such notice of any discontinuance as is reasonably practical in the circumstances.

11.7 Rewards are subject to availability and once Reward Flight tickets or Reward Vouchers are issued they will not be replaced if lost or stolen.

11.8 Rewards are subject to the terms and conditions of the Independent Suppliers of the services for which we issue Rewards and/or Reward Vouchers. Those terms and conditions will be enclosed with the relevant Reward Voucher and will be supplied in advance to You by the On Business Service Centre upon request or if no Reward Voucher is issued such terms and conditions are available on request from either the On Business Service Centre or directly from the Independent Supplier.

11.9 We offer no guarantee, warranty or representation, express or implied about the services offered by Independent Suppliers for which We issue Rewards and/or Reward Vouchers. We shall not be liable to the extent permitted by law for any claim, loss or damage to person or property that may arise from Your use of Rewards and/or Reward Vouchers.

11.10 Rewards are not redeemable for cash, refundable or exchangeable for any other tickets or anything else and may be confiscated in such circumstances.

11.11 Rewards may not be combined or used in conjunction with any other promotions, coupons, discounts or special offers and are void where and to the extent prohibited by law.

11.12 Please allow 28 days for delivery of Reward Vouchers and Heathrow and Gatwick Express train tickets.

11.13 The On Business Booklet, and www.britishairways.com/onbusiness list the Independent Suppliers in the Territory which offer services or products as Rewards.

11.14 It is the responsibility of the person travelling on any Reward Flight or any Eligible Flight to ensure that: they have the correct visas, travel documents and inoculation certificates as required and that they are valid for each country visited; and all members of the party are covered. The person travelling may be denied boarding if their documents are not in order. We shall not be liable for any Loss suffered by You /or such person as a result of their failure to arrange the above.

11.15 Rewards may not be combined or used in conjunction with any other promotions, coupons, discounts or special offers and are void to the extent prohibited by law.

12. EXECUTIVE CLUB

12.1 If any Travelling Employee is a member of Our Executive Club, the terms and conditions of that membership are unchanged by Your Membership of this Programme, and the Travelling Employee will continue to be entitled to earn Mileage on flights taken under this Programme, in accordance with Executive Club Membership terms and conditions.

12.2 The Executive Club number of the Travelling Employee must be entered into any flight booking in addition to Your Membership Number in order for the Travelling Employee to be credited with Executive Club points and Mileage.

13. OWNERSHIP OF REWARD POINTS 13.1 Reward Points, and all rights of title to and property in such Reward Points, remains with Us at all times and never passes to You, Your Travelling Employee, Your Controller, Your Authoriser or Your Nominated Travel Agent.

13.2 Risk (for example, unauthorised or fraudulent redemption) associated with Reward Points passes to You as soon as Reward Points are recorded on Your account, or otherwise awarded to You. We are not liable for unauthorised or fraudulent redemptions.

14. YOUR RIGHT TO TERMINATE MEMBERSHIP

14.1 You may terminate Your Membership of the Programme by giving Us notice in writing which must be on Your letterhead and signed by Your duly authorised signatory. Your Membership will terminate immediately upon receipt by Us of such notice.

15. OUR RIGHT TO TERMINATE MEMBERSHIP or the programme

15.1 We reserve the right at any time to change, replace, suspend, terminate or cancel Your Membership or the Programme by giving You at least 90 days notice in writing. You acknowledge that at the end of the period of notice, Your right to earn Reward Points will cease.

15.2 We may, at any time, impose or change a time limit upon the validity for redemption of any Reward Points which have been allocated by Us. This limit may be amended by Us from time to time, entirely at Our own discretion.

15.3 We may prosecute You, seeking damages and any related professional and other advisors' costs, or terminate Your Membership of the Programme if You breach any of these Terms and Conditions.

15.4 We reserve the right at any time at Our absolute discretion to terminate Your Membership and/or Your Membership rights if You, the Authoriser, the Controller, the Nominated Travel Agent or the Travelling Employee commits Fraud, Misconduct or if You fail to notify all Travelling Employees as required by Clause 4. We must write to You stating Your Membership is being terminated for this reason.

15.5 In the case of Fraud and/or Misconduct, We may cancel all accrued and accruing Reward Points of the Member and any Rewards.

15.6 You shall be liable to Us and or any Eligible Airline for the full price of any travel undertaken on Reward tickets, wholly or partly as a result of such Fraud and/or Misconduct, in accordance with the published fare applicable to such travel.

15.7 We may, at any time and at our discretion, impose or change any time limit upon the validity for redemption of any Reward Points which has been allocated by Us.

16. VARIATION OF THESE TERMS AND CONDITIONS

16.1 We reserve the right at all times to make changes to these Terms and Conditions, and the Reward Points schedule set out in the On Business Booklet, and at www.britishairways.com/onbusiness, from time to time subject to giving You prior notice. If You are not happy with any proposed changes, You will be able to withdraw from the Programme pursuant to Clause 14.

16.2 We will only provide information and changes in the Programme to those Members who are Active Companies. 17. LIMITATION OF LIABILITY

17.1 Our liability for negligence, breach of contract, or any other matter is limited to reimbursing You with Reward Points equal to those redeemed for the Reward in connection with which the matter arose.

17.2 We will not be liable for any Loss resulting from alteration to, or termination of the right to earn or redeem Reward Points, except for Loss caused by Our own negligence or wilful misconduct.

17.3 We will not be liable for any Loss if, by reason of local, legal or regulatory prohibitions or restrictions, the Programme or associated services provided by Independent Suppliers cannot be made available in certain countries or to certain Companies.

17.4 Nothing in this Clause 17 shall exclude or limit Our liability for death or personal injury caused by our own negligence or any other liability the exclusion or limitation of which is expressly prohibited by law.

18. YOUR TAX LIABILITIES

18.1 You are responsible for any tax liability arising from Your participation or that of Your Travelling Employees in the Programme.

18.2 We make no representations as to any personal or other tax liability of You or Your Travelling Employees as a result of their Membership in the Programme. You and Your Travelling Employees are advised to check with their accountant or tax adviser for further information.

19. GOVERNING LAW

19.1 These Terms and Conditions shall be governed by and construed in accordance with English law. We, You and Your Travelling Employees submit to the exclusive jurisdiction of the English courts to resolve any disputes that may arise out of them.

19.2 Any provision of these Terms and Conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.