Ratings Are ‘Confusing’ Exercise Startup Bids Get Investors Big Boost Expect

20160801-NEWS--1-NAT-CCI-CL_-- 7/29/2016 3:28 PM Page 1

VOL. 37, NO. 31 AUGUST 1 - 7, 2016

Source Lunch Archer Awards Stephanie York, crisis management expert She dishes on the media, her law background and much more. Page 40

The List CLEVELAND BUSINESS Largest public companies Page 43 Pages 15-24

SPORTS BUSINESS HEALTH CARE TECHNOLOGY Sports Ratings are ‘confusing’ exercise Startup bids get investors big boost expect

NNUAL R NNUAL NNUAL A AN A RA A RA K NK NK S S S from RNC WE’RE NO, NOPE. new cash NO. 1! WE IT’S US Capital raised hit By KEVIN KLEPS ARE. four-year low in ’15 [email protected] @KevinKleps By CHUCK SODER

In the next two weeks, the Greater [email protected] Cleveland Sports Commission will @ChuckSoder submit bids to host a series of NCAA championship events. The amount of capital raised by The sports commission and the local startups hit a four-year low in Cavaliers have repeatedly reminded 2015. But Ray Leach isn’t too wor- the NBA of their interest in bringing ried. the All-Star Game to Cleveland for Local startups will probably raise the first time since 1997, and the more money this year — and for at sports commission has also worked least a few years to come, according on bids for an upcoming Major to the people who run JumpStart, League Baseball All-Star Game and VentureOhio and North Coast Angel the 2018 or 2019 USA Triathlon Na- Fund. tional Championships. For one, several investment funds Coming off a Republican National here and throughout the state have Convention that has drawn rave re- new cash to invest. views for the city and its host com- Plus, a few local funds years ago mittee, Cleveland’s timing — much made bets on startups that are now like it was for LeBron James’ return among Ohio’s fastest-growing tech two summers ago — couldn’t be any companies, such as OnShift, Cov- better. erMyMeds and Assurex. If any of The RNC “strengthened every bid those companies get acquired or go we have out there right now, and public, which is by no means guar- every bid we put out there,” said anteed, their investors could get Mike Mulhall, the sports commis- some sizeable checks. And that sion’s vice president of business de- David Kordalski could help them raise new funds in velopment. “It elevated our reputa- the future. tion, which I think was pretty good By LYDIA COUTRÉ and Medicaid Services released its meaningful way,” said Lori August, Thus, the future for the most already.” new Overall Hospital Quality Star senior director of quality at St. Vin- part looks bright for Ohio’s rela- On July 22, the day after the RNC [email protected] Ratings. U.S. News & World Report cent Charity Medical Center. tively small venture capital com- concluded, the four Ohio Democrats @LydiaCoutre expects to release its hospital rat- Increasingly, consumers look to munity — and for local startups in the U.S. House of Representatives ings on Tuesday, Aug. 2. the internet for information in that need venture capital, accord- sent a letter to NBA commissioner Throughout the year, govern- So, what can consumers — or making decisions: everything from ing to Leach, who is CEO of Jump- Adam Silver that said Cleveland ment agencies, news organiza- hospitals, for that matter — do a new car to a restaurant. And yet, Start, a Cleveland-based nonprofit “would be proud” to host the 2017 tions, quality groups, nonprofits with these often-conflicting grades in health care, studies show that that provides assistance and fund- All-Star Game. Charlotte lost that and for-profit companies scruti- and designations? The answer is- the vast information available to ing to startups. star-studded event because of North nize, squeeze and survey hun- n’t quite clear. Some officials say patients is not where they first look “I do think the VC numbers are Carolina’s controversial House Bill 2. dreds of metrics concerning hos- the scores confuse patients, while in deciding where to seek care. going to be solid over the next five Cleveland, however, is not in the pital performance. others say they bring much-need- They turn to friends and family, years. … I could not have said that a running to host the Feb. 19 All-Star The result? A dizzying array of ed transparency to the health care draw from past experiences and year ago,” he said. Game, sources told Crain’s. New Or- stars, percent scores, grades, rank- system. rely on the direction of their pri- So what are those numbers? Last leans, according to reports, is the ings and ratings. Just last week, for “It’s hard to imagine how con- mary care physician. year, 94 Northeast Ohio startups SEE BIDS, PAGE 7 example, the Centers for Medicare sumers really can utilize that in a SEE RATINGS, PAGE 42 SEE CAPITAL, PAGE 11

PAGE 2 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS Breakthrough’s newest spot will get Head Start

By RACHEL ABBEY McCAFFERTY

[email protected] @ramccafferty

On Aug. 16, Breakthrough Schools will officially open the doors on its newest educational option, the E Prep & Village Prep Willard Campus. It’s not the first new school the charter school network has launched, and it’s not likely to be the last, either. John Zitzner, president of Friends of Breakthrough Schools, said the oper- ator would like to grow the network to 19 or 20 schools by 2020. It will have 12 schools on 10 campuses after E Prep & Village Prep Willard open. “What Alan and I have said from Mark Lenart, owner’s representative for Breakthrough Charter Schools, the beginning is we’re in this to funda- shows off the plans for the E Prep & Village Prep Willard campus. mentally change the face of education in Cleveland. And we think you can’t aware of the school. Jacklyn A. Chisholm, president do that with two or three schools,” “It’s a big lift to fill the first few class- and CEO of the Council for Econom- Zitzner said. “But maybe with 20 es and the first few years,” he said. ic Opportunities in Greater Cleve- schools, we can make an impact.” And E Prep & Village Prep Willard is land, which runs the Head Start pro- Alan Rosskamm, CEO for Break- a bit unique for Breakthrough. The gram, said the group thought pairing through Schools, said the network school will share a building with a Head with Breakthrough would be a “mar- wants to be “part of the solution for Start program, which Rosskamm said riage of strength.” She wants the Cleveland.” Breakthrough gets asked he would like to see as a trend going for- school to be a model for future Pre- to start schools in other communi- ward. It has previously shared space K-8 programs. The school will start ties, he said, but it wants to work in with a preschool at one of its Intergen- with three kindergarten classes and the city. The driving force behind the erational Schools, and the Centers for one first grade class in the fall, each network’s planning process is Families and Children will open a with about 30 students and two “need,” he said, whether that’s de- preschool at one of its Citizens Acade- teachers, according to an email from The cost of buying and rehabbing the old school will be about $7 million. termined by community demand or mies this fall. Breakthrough has a vari- vice president of communications by the data, like the Willard school. ety of school models in its portfolio. Lyman Millard. By the 2019-2020 gone into that area in the past 10 to Village Prep Willard in the past year: 12 years, she said, but the Willard But that doesn’t mean opening a Zitzner said Breakthrough inten- school year, the Willard campus will The building new school is old hat for Break- tionally made E Prep & Village Prep house preschool through 8th grade. building has been underused. She through. A lot of work goes into this Willard smaller so Head Start could Anita Brindza, executive director hopes that having a public school Friends of Breakthrough Schools kind of launch, from revamping the stay on the Willard campus. It will of- of community development corpo- option that doesn’t require those bought the building at 2220 W. 95th building to hiring the teachers to cre- fer a strong feeder system to the ration Cudell Improvement Inc., families to cross a major street will St., in the Cudell neighborhood of ating the arrival and dismissal plans. school, he said, and one that thinks the new school will be a “great encourage them to stay in the area. Cleveland, in March. The network Zitzner said the first year is the Rosskamm said will be made up of opportunity” for the community. A Here’s an overview of the work doesn’t have the funding to build toughest in terms of getting families kindergarten-ready students. number of lofts and homes have Breakthrough has put into E Prep & new, so it’s always watching for “old

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CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 3

The old entrance of Willard School will remain once Interested parents such as Tanay Mattis listened the rehab is completed. to a presentation about the new school in June.

the details from the original architec- operations. This year’s sponsorship ture, like the molding and trim. application included everything When the building is complete, from curriculum and community Kline said there will be 22 class- engagement plans to past results to rooms for Breakthrough and seven financials. for Head Start. Once that’s all done, the teachers still have to be trained on the cur- The educators riculum, security plans and arrival Rosskamm said the key to a suc- and dismissal routes, as those kinds cessful replication of their school of routines aren’t in place at a brand models is a capable leader. new school. That training began Cherrelle Turner, the founding Monday, July 18, said director of op- principal for the school, has spent erations Alyssa Rundle. the past year with the Breakthrough Education is a passion for Turner, system as part of its leadership de- who spent much of her youth in the velopment program, learning about Cleveland area. She joined Teach for five-year, $8.6 million Charter Schools what it takes to open a new school, America and taught in D.C. after Program grant in 2011 to support the filling in for a curriculum and in- graduating from Ohio University. work that goes into opening schools. struction director on maternity leave Before coming back to Cleveland, Rosskamm said there also is some and working on the sponsorship ap- she earned a master’s in education state funding available for charter plication for the school. from George Mason University and a schools facilities. And that’s not all. Turner began hir- master’s in education leadership Brandon L. Kline, architect at Cleve- ing staff in February — as of mid-July, from Columbia University, Teachers land-based GLSD Architects LLC, said 10 of the 11 teachers Willard would College, as well as taught in schools (Ken Blaze for Crain’s) the focus was first put on the north need had been hired, according to in Japan and New Orleans. building, where school will be held this Millard’s email — and the Cleveland When the opportunity at Break- buildings that would normally be $680,000 of that went toward pur- fall. The south building will be reno- Metropolitan School District ap- through came up, she applied. Right closed,” Zitzner said. Rosskamm chasing the building; the rest was for vated over the winter and then turned proved the school’s sponsorship in now, the city’s school system is great said the original building was built in renovating it. over to Head Start. Updates include March. The district sponsors many of for some but troublesome for others, the 1890s as an agricultural school. Millard said in his email that the all-new windows, changes to make the the network’s schools and works she said, and she wants to see the “Opportunity meets need is the largest funders for this school were building handicap accessible and an closely with the charters through the city with a system that offers a level ideal,” Zitzner said. Jimmy and Dee Haslam, as part of a office and reception area. In the class- Cleveland Education Compact. playing field for all students. Zitzner said the price tag for the E $10 million contribution from the rooms, the school is adding white Getting sponsorship is a rigorous “Our city’s not where it’s sup- Prep & Village Prep Willard building Haslam 3 Foundation toward growth. boards and smart boards, but efforts part of the preparation process, said posed to be,” Turner said. “There’s was about $7 million. About He said Breakthrough also received a are being made to maintain some of Megan Johnston, director of network so much potential here.”

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PAGE 4 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS FOR LEASE HPM and Spero-Smith

CORNERSTONE BUSINESS PARK OFFICE SPACE TWINSBURG, OHIO forming powerful pair

By JEREMY NOBILE which made them unique from other potential suitors, Malbasa said. [email protected] That, along with the opportunity to BUILDING 3 @JeremyNobile combine in a private partnership, 25,000 S.F./ 4 STORIES ± 11.50 ACRES created potential for a long-term re- 446 PARKING Two of Cleveland’s largest money lationship. managers and investment advisers And while HPM gets a well-known are joining forces in a deal that posi- Cleveland money manager to grow its tions both to grab additional busi- business here, legacy Spero clients ness, particularly in Northeast Ohio. will benefit from the financial plan- • Modern, Class A, proposed office space HPM Partners, a national wealth ning services and tax expertise HPM • 100,000 square feet available; four stories management and investment advi- Jeff Malbasa, left, and Bob Smith offers, in addition to the perks of be- • At the corner of Rte. 82 (Aurora Rd.) and Visit sory firm based in New York and will lead HPM Partners’ Cleveland longing to a larger company overall TerryCoyne.com founded in 2009, has announced office. (Contributed photo) with a deeper menu of services. Chamberlin Rd. Or call Terry at plans to acquire Cleveland-based There’s no intention to change • Great access to I-480 and I-271 216.453.3001 Spero-Smith Investment Advisers, quired,” said Spero chairman and services, either, which is key to re- • Abundant parking Northeast Ohio’s ninth-largest mon- CEO Bob Smith. “But with what taining clients. Fee structures and • Near shopping, hotels and restaurants ey manager by assets under manage- we’ve done to position ourselves minimal investment levels won’t ment, according to Crain’s research. here, it was a case of both firms get- change, Smith said. 1350 Euclid Ave., Suite 300 Financial terms were not dis- ting stronger, especially in the Cleve- Miscinski sees Cleveland as a grow- Cleveland, Ohio 44115 closed. The deal is expected to close land market, that got us to say, ‘Let’s ing market overall. HPM opened its on or before Oct. 1. keep at this,’ as opposed to being Cleveland office, which works with at Besides its headquarters, HPM, dismissive of it.” least 100 clients, in 2009. which currently advises on more HPM reached out to the firm The density of high-net-worth than $6 billion in total assets, has of- about six months ago about joining people and large, lucrative compa- fices in Michigan, California, Chica- forces. nies spells a lot of opportunity, he go and an operation in Cleveland “We liked Bob (Smith), the work said, and the synergistic combina- that advises on more than $1.3 bil- they’ve done civically and think they’d tion with Spero-Smith, which will LOOKING FOR lion in assets, according to Crain’s be great partners to build our position bolster HPM’s investment advice ca- research. They also placed 26th on in Cleveland, which we find to be a very pabilities, should help draw addi- Forbes’ most recent list of the coun- attractive market,” said HPM president tional clients. YOUR NEXT BIG try’s “Top 100 Wealth Managers.” Kurt Miscinski. “Our strength in the HPM itself isn’t on an acquisition Spero-Smith currently has about Cleveland office was heavily rooted in tear. This was more of a unique op- $750 million in assets under man- financial planning and tax, and we portunity, Miscinski said. As with REAL ESTATE agement, a number that’s fallen wanted to find a firm with depth in in- most firms, their top focus is organ- slightly over the years — dropping dividual investment advice.” ic growth. And the Spero merger INVESTMENT? about 5.6% since 2013, according to Smith and Jeff Malbasa, Spero builds toward that as the firm looks Crain’s Book of Lists. president and CIO, will become to attract new clients, particularly But the company has still per- partners and lead the combined large companies in Northeast Ohio. formed well and has a strong reputa- firm’s new Cleveland office. All oth- The name change to HPM will tion in Cleveland. The company reer staff is making the transition. happen around the first of the year. located its headquarters from Spero has a total staff of 14, and “Cleveland — broader Ohio — is Beachwood to the Terminal Tower HPM has 24 in Cleveland. The goal among the most prolific in the coun- in 2015. will be to eventually combine the of- try in terms of business owners, en- Many observers might’ve expect- fices in Terminal Tower — HPM’s of- trepreneurs, and there are just a lot Call Northeast Ohio’s #1 ed Spero-Smith, founded in 1972, to fice is in the Fifth Third Center. of accomplished and prominent Credit Union Commercial Lender be an acquirer, not a seller. In terms of culture, Spero, which businesses there,” Miscinski said. “We certainly weren’t in a mode is a fee-only business, liked that “We think it will be a terrific place for where we were looking to be ac- HPM was already a fiduciary itself, a firm like ours to grow.” Contact Jonathan A. Mokri 440.526.8700 • [email protected] www.cbscuso.com

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PAGE 6 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS

For Lease - Up to 8,600 SF Available Ideal for Retail, Offi ce, Medical, Professional use Local business groups 3 FREE MONTHS ON A 3 YEAR DEAL • 5 FREE MONTHS ON A 5 YEAR DEAL 7 FREE MONTHS ON A 7 YEAR DEAL trying to build off RNC By JAY MILLER

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Call it a pivot. Isn’t that what political candidates do as they turn their attention to a broader audience after their pri- maries and conventions are over? 5850 Ridge Road, Parma, OH Well, Northeast Ohio’s tourist and business attraction groups are pivot- • 15,602 SF Building • Located near high-traffi c ing after the recent Republican Na- • Zoned: Retail Business District intersection of Snow & Ridge Rd. tional Convention in Cleveland. For Destination Cleveland, the • 1.0 Acre Lot • Traffi c counts of over 26,000 VPD convention and visitors bureau, that • 45+ Secure, well-lit Parking Spaces • Densely populated surroundings means a stepped-up effort to bring • 1.2 Miles from I-480 • LEASE RATES REDUCED! business meetings and conventions to Northeast Ohio after months of Northeast Ohio hopes to build on Cleveland’s success as host for the Mark S. Abood focusing on convention week. Republican National Convention. (McKinley Wiley for Crain’s) 216.839.2027 For Team Northeast Ohio, the re- [email protected] gional business attraction nonprofit, HannaCRE.com Cleveland 2016 Host Committee Inc., it means continuing to build rela- RNC by the numbers the plan, after spending the last sever- tionships created during the run-up al years fixing the impression of the About 50,000 people gathered to the convention with 300 members region on potential leisure visitors, is downtown during convention week. of the national and international to focus on the business market. media who will be checking in on They taxed cell phone systems and swing-state Ohio between now and descended on our cultural The meeting biz Election Day in November. landmarks. Here’s a taste of what Hosting 50,000 visitors for a polit- Eventually, the warm glow of the went down: ical convention has an impact on fu- 2016 RNC will fade, said David Hertz, ture meeting and convention busi- IMPRISE FINANCIAL a managing partner at the Dix & Eaton 12,700: The number of people who ness, said Colette Jones, the group’s MANAGE RISK. MAXIMIZE WEALTH. public relations firm, which works for visited the Rock and Roll Hall of vice president of marketing. both organizations, but the positive Fame over the four days of the “Being able to host a meeting with perception of Cleveland will remain. convention. The museum drew the scope and size of the Republican “If we don’t maximize the poten- 500,000 visitors in total in 2015, or National Convention definitely WEALTH ADVANTAGE tial to educate the country and the about 5,500 over four typical days. helps,” she said. “It shows what our world about Cleveland, then we’ve abilities are from a logistics perspec- lost our opportunity,” he said in an 9.4 million terabytes: The volume tive, from a hospitality perspective, Imprise Financial develops customized captive insurance programs interview during convention week. of traffic across AT&T’s mobile from a marketing perspective — all VCKNQTGF VQ [QWT DWUKPGUUoU URGEKƂE TKUM RTQƂNG 1WT URGEKCNK\GF “That’s the real long-term payoff for telephone network in the of those things.” programs provide coverage for losses that traditional insurance our community.” downtown area over the four days Jones said that it also helps to have companies cannot cost-effectively insure, including: Team NEO, said Richard Batyko, of the convention. AT&T says that’s a 55% increase in the number of ho- senior vice president for marketing, equal to sending 26.8 million tel rooms downtown and a relative- selfies. Crime & Employee Dishonesty Loss of Key Talent communications and development, ly new — 3-year-old — convention used the months leading up to the center that is now attached to a new Cyber Risk Regulatory Risk RNC to expand and build on its cir- 2,372: The number of people who convention center hotel. Insurance Deductible Expense Supply Chain Interruption cle of national and international downloaded the new Destination “We’re really going to allocate more business media. Cleveland app, which provides Loss of Key Customer Litigation Expense of our resources toward marketing He said the perception of the re- detailed information about the Cleveland as a meetings and conven- Franchise Dispute Expense Reputation Risk gion is important when Team NEO is region’s visitor attractions and an tions city,” she said, noting that Hilton marketing the region to businesses event calendar Hotels & Resorts chain brought 300 CALL TODAY 877-220-0180 as a place to bring a business both hotels sales people — who sell hotel for the site selectors who are decid- keep the region’s economic rooms to all Hilton properties — to WWW.IMPRISEFINANCIAL.COM ing among several locations and for strengths part of those stories. Cleveland for its worldwide sales © Imprise Financial PCC, Inc. 2016 when a company gets reactions from “We anticipate, in the next few meeting the week after the conven- its workforce about a relocation. And months, after Labor Day, to talk to tion. “It helps tremendously to have making a good impression in media journalists about the economy,” had the positive media that we re- that business reads is important Hertz said. ceived for the city.” when outdated images like a burn- Batyko knows the number of re- Bringing more meetings and con- ing river persist. porters showing up to those meet- ventions to town serves a larger pur- Where in the decade before the con- ings will shrink back after the elec- pose — Team NEO’s purpose — as vention buildup the organization had tion, but he believes an improved well. been visiting one of three internation- impression of the region will remain. Jones pointed to a 2013 study that al media centers — New York City, He also believes the stories that have Destination Cleveland participated Washington, D.C., and London — run in media that came to town for a in that found that the business side every other month, it began taking political event will have a halo effect of tourism — meetings and conven- monthly trips to update media such as that embraces other media. tions — can have a long-term impact The New York Times, The Wall Street “I’d like to do more with the trade on business development. Journal, CNBC and The Economist and press,” Batyko said. “I could see us The study, “Destination Promotion: more on the regional economy. drilling down (with our reports on spe- An Engine of Economic Development,” “What this did was just expose cific industries) into the trade press. produced by Oxford Economics, an Ox- (the Northeastern Ohio economy) to Team NEO also used convention ford, England, economic consulting many more outlets and many more week to make connections with firm, found that by raising its profile as reporters from those outlets,” Batyko business decisionmakers who spent a destination and then increasing the said. “So, for instance, when we went time in Cleveland. President Bill volume of business meetings and con- to The Wall Street Journal two years Koehler and other organization ex- ventions it attracts, a metropolitan area REDEFINING CORPORATE ago, we typically met with one or two ecutives spent time rubbing shoul- increases its opportunities to attract reporters, but once they knew they ders with attendees at business-ori- new businesses. HOSPITALITY would be coming to Cleveland for ented events sponsored that week by The study cited the example of CONTACT ONE OF OUR EVENT PLANNERS TODAY! the convention, we’d walk into the the Jones Day law firm and by Job- Asheville, N.C., which hosted the room and there were eight or nine.” sOhio, the state business attraction 440.449.0700 • [email protected] Outdoor Industry Association’s an- Team NEO plans to keep this new, nonprofit, and at events that attract- nual conference in 2010. In 2012, a expanded group of journalists well- ed foreign ambassadors and others kayak maker invested in a new plant informed on the regional economy. involved in making foreign direct in- in the region. Because Ohio is a swing state, said vestments — expanding existing U.S. “That study shows that leisure Hertz, they expect reporters will be operations or finding locations for travel and meetings and conventions returning to take the state’s and the new business units. offer a sample of what a destination region’s pulse as the election draws For Destination Cleveland, whose might be like to live in or work in,” near and they plan to be ready to staff did double duty as the staff of the Jones said. 20160801-NEWS--7-NAT-CCI-CL_-- 7/29/2016 3:29 PM Page 1

CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 7

roof featuring a 28,800-square-foot NCAA men’s basketball tournament, of Division II and Division III stuff. LED sign that is being funded by the the Women’s Final Four and the We value all those types of events.” NBA All-Star hosts BIDS Cavs. MLB All-Star Game, plus USA And Cleveland’s value as a host If New Orleans is selected as the CONTINUED FROM PAGE 1 During its May 25 meeting, the Triathlon’s largest and longest-run- might be at its peak. host city for the 2017 NBA All-Star Gateway Economic Development ning event — one that brought 4,000 Local congressman Dave Joyce Game, it will mark the fourth time front-runner to land the event for Corporation, the nonprofit that competitors to Milwaukee in August said he heard a frequent refrain since 2011 in which the game was the second time since 2014. serves as the landlord of The Q and 2015. from his fellow Republicans during held in an arena that opened in The earliest Cleveland could host Progressive Field, signed off on $9.09 The sports commission worked the four-day convention in Cleve- 1999. Staples Center, the 2018 the NBA All-Star Game is 2019, but million in additional repairs to the with the Indians on the MLB All-Star land. host, also opened its doors prior to Silver, when he announced that the arena, including a new HVAC sys- bid. The first available year for base- “We’re a town where the river the 1999-2000 season. league was moving the 2017 game, tem, retractable seating and a score- ball’s summer showcase is 2019, but caught on fire,” Joyce said. “People, A look at the NBA All-Star host said Charlotte will host that year board hoist. a Tribe source said the team didn’t I think, had a negative expectation arenas since 2011, along with the “provided there is an appropriate During his May 2015 visit, Silver have “much new to report” on the (for the RNC), and everybody I ran year the facility debuted: resolution to this matter.” wouldn’t specify which improve- possibility. into was like, ‘Hey, this town’s fan- 2011: Staples Center, L.A. (1999) Regardless, Northeast Ohio is very ments are needed at The Q, which Mulhall sounded much more op- tastic. This is so much fun.’ ” 2012: Amway Center, Orlando is the league’s eighth-oldest arena. timistic about the chances of hosting The sports commission has had its much in the running for a future (2010) NBA All-Star Game. Since the commissioner’s inter- USA Triathlon’s “Super Bowl.” share of successes in landing prime During the 2015 NBA playoffs, view with Cleveland.com, some of “They’re coming in for a site visit events, but Mulhall believes the 2013: Toyota Center, Houston Silver told Cleveland.com’s Chris the work has been completed or (in August),” the sports commis- group’s chances of getting selected (2003) Haynes that it was “just a function will be done soon, but other im- sion’s VP of business development for such biggies as the MLB and NBA 2014: Smoothie King Center, New of when” Cleveland would be provements the league is seeking said of the sport’s national governing All-Star festivities got a significant Orleans (1999) awarded an All-Star Game. But the are not yet on the table, Crain’s body. “They’re in Colorado Springs, boost from the RNC. 2015: Madison Square Garden, commissioner stressed that the sources said. but it’s hard not to hear how great “It’s great when they receive those New York (1968) Mulhall said his “understanding” things went in Cleveland for a major bids and everybody talking about league was waiting for the Cavs “to 2016: Air Canada Centre, Toronto get the additional work done on the is the earliest Cleveland could host event. That’s a pretty good backdrop you is talking positively,” Mulhall (1999) building.” the NBA All-Star Game is 2019. A for us.” said. “Now, you still have to have ho- Since James returned, The Q, league spokesperson would only say The same goes for the next four- tels, venues and all the important FUTURE SITES which is entering its 23rd season as that, aside from Los Angeles, which year NCAA bid cycle, which begins stuff they’re looking at.” 2017: To be determined the home of the Cavs, has undergone was awarded the 2018 game, the with the 2018-19 school year. Cleveland, thanks in part to all of 2018: Staples Center (1999) $22.13 million in improvements that NBA hasn’t made any decisions re- The sports commission is bid- its RNC prep, can check every key were or are going to be funded by garding future All-Star sites. ding on its usual array of big events. box for a monstrous event — aside ABOUT THE Q … Cuyahoga County’s tax on alcohol That leaves the Cavs and the The Q hosted three men’s NCAA from a domed stadium and a guar- Aside from the 2010 NBA All-Star and cigarettes. The list of new fea- sports commission in a wait-and- tournament games in 2015, and the antee that the weather will be as ide- Game at Cowboys Stadium in tures includes the largest scoreboard plan mode. 2018 Division I wrestling champi- al as it was for the Republican con- Arlington, Texas, which drew at any arena in the world, $4.35 mil- onships will be held at Public Audi- vention (and the NBA Finals, for that Cleveland’s ‘hot’ streak 108,713, the 20,592 fans who lion in video production upgrades, a torium. matter). watched the 1997 All-Star contest $1.66 million sound system, a $2.6 The other events on Mulhall’s “That’s a huge event,” Mulhall “Get in while we’re hot,” Joyce at The Q is the largest crowd for million security system and a new wish list include the return of the said of wrestling. “But we bid on a lot said. “Success breeds success.” the event in that span. 3.95%

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PAGE 8 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS Important investors put faith in viperks

By CHUCK SODER for the Beach- had already negotiated deals with wood-based mo- more than 500 consumer brands. [email protected] bile workforce And the deals are pretty good, Ak- @ChuckSoder management ers said. Last week, he took his software compa- daughter to Six Flags Great America Viperks has won over some Very ny from 2008 to after seeing a deal offered through Important People. 2012 — two years viperks. Like who? For one, the founders of before Oracle “I get to go to Six Flags for 33% off TOA Technologies — two of the Corp. bought — are you kidding me?” Akers said. most successful tech entrepreneurs Golubitsky TOA. That acqui- Plus, he likes the fact that about in Northeast Ohio — are among the sition is widely 20% of employees who register on investors who recently pumped $1.2 believed to be one of the biggest tech the viperks platform end up buying million into the Moreland Hills- deals in Northeast Ohio’s history. products. Most viperks customers based startup company, which aims The odds of any startup getting immediately register their employ- to create the world’s best company bought for hundreds of millions of ees by default, Golubitsky said. store. dollars are low. Still, Binstock sees A Russian immigrant, Golubitsky There are also some big-name similar potential in viperks. That’s started a custom PC business called companies among the 100 business- why he introduced Golubitsky to Micronix USA shortly after graduates that offer exclusive deals to their TOA’s founders: Yuval Brisker and ing from Beachwood High School. employees through the viperks plat- Irad Carmi. He later worked with his brother and form. Companies like Goodyear, “It’s got all the elements … to be father to start S.M.I.L.E., which in- Zappos and Parker Hannifin. one of the next really successful stalled custom home theaters and And the employees of those 100 companies to start up in Cleveland,” sophisticated security systems. companies — the VIPs themselves — Binstock said. S.M.I.L.E. closed down after the are actually buying products Brisker told Crain’s that he and real estate crisis caused business to through the platform. Carmi couldn’t be interviewed be- dry up. But just as the company was Those are just a few reasons why cause they still work for Oracle. But winding down, Golubitsky got a CEO Eric Golubitsky thinks viperks is they clearly are committed to Viperks has deals with 500 consumer brands. (Contributed photo) mass email from the National Asso- about to take off. viperks. In addition to investing, ciation of Home Builders. It con- As if viperks wasn’t already grow- they helped the company recruit push the accelerator down further. products and services on the cheap. tained deals on products — but not ing. The number of companies using other investors who had put money For one, viperks is in the process of The two companies have agreed great deals, in Golubitsky’s view. the system has tripled since July into TOA years ago, and they intro- hiring four employees. Today, it em- to cross-sell each others’ products He thought he could do better. He 2015, but he aims to put that growth duced viperks to a few big compa- ploys 16 people, including four part- and share revenue they bring in as a founded viperks under a different rate to shame over the next 12 nies who could become customers. timers. That’s up from four or five result. name, Gtail, in 2012, just before en- months. They’ve also joined the viperks advi- employees a year ago. It’s also work- The partnership could open lots of tering the now-defunct Launch- “We feel that hockey stick is start- sory board. ing on several new features, includ- doors for viperks: Collaborent runs a House Accelerator program in Shak- ing,” he said, using a phrase busi- Along the way, the founders of ing a few that would let companies nonprofit called the Sourcing Al- er Heights. By the time he left that nesses often use to describe expo- TOA influenced how Golubitsky give employees store credit to recog- liance, which serves about 900 pub- three-month-long program, he had nential growth. thinks about his business. Whereas nize them for a 10-year anniversary lic entities as well as industry associ- launched an early version of the Fred Binstock is confident in the other investors looked at his projec- or a job well done. ations that reach more than 50,000 product and was generating a small company’s future, too, which is why tions and asked what might stop him A new partnership also could businesses. amount of revenue. he agreed to serve as its part-time from hitting them, Brisker and Car- speed up the company’s growth. Viperks obviously has a smaller The company has gained momen- chief financial officer. His goal is to mi asked why he wasn’t thinking big- Last week, viperks struck an agree- reach at the moment. So why did tum partly because it works to ensure help viperks put the people and ger. ment to work with a Cleveland com- Collaborent get in on the partner- that its prices always beat other deals processes in place that will help it “We’re going 60 miles an hour. pany called Collaborent, which ship? President and CEO David Ak- available online, Golubitsky said. scale up quickly. They’re saying, ‘Why aren’t you go- helps government agencies, industry ers wanted to offer his clients more “It’s got to be the best deal. We’ve He’s played a similar role at other ing 80 or 90 miles an hour?’ ” he said. associations and other organizations consumer products that their em- got to beat Amazon. Otherwise, it’s startups, including TOA. He worked Now Golubitsky is working to get together to buy business-related ployees might want to buy. Viperks not a perk,” he said.

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CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 9 Wirehouse vets launch independent RIA

By JEREMY NOBILE since well before the fiduciary rule was passed. “We knew we [email protected] “As my career personally began to @JeremyNobile grow, we collectively kept thinking it needed to be on was the right thing to run more like a After devoting most of their ca- business instead of just a collection of our own and reers to large wirehouses, Todd clients,” Resnick said, referencing the Resnick and some of his closest col- wirehouse model. “While Morgan manage how leagues yearned to go independent. Stanley was a great institution, we So when Resnick, whose business knew we needed to be on our own things went on a partners laud him for an ambitious en- and manage how things went on a trepreneurial spirit, saw an opportuni- day-to-day basis, like how we use day-to-day basis, ty to break off from Morgan Stanley, he technology, how we invest money … took his friends with him to open up all those things can really be evaluat- like how we use Cleveland’s newest wealth manage- ed when you are independent as opment advisory firm: We Are One Seven posed to being at a large firm.” technology, how — the name reflects one unified vision There are some interesting part- for business development shared by nerships behind the scenes bringing we invest money.” seven founders, Resnick said. the firm to fruition. Resnick, now president and co- One Seven’s CEO, for example, is — Todd Resnick, president and co- founder of the firm, launched the in- Ron Gross, who also serves as CEO of (Contributed photo) founder of One Seven dependent RIA here in Beachwood MGO Investment Advisors Inc. in in July along with an additional small Beachwood. into a company of the size Resnick three to five year period, that’s brand is local and might mean we office in Utah. He did so with a team “I’d been approached through the and his team left and lose the per- great,” he said. “If we hit half that are in Columbus, Cincinnati, De- of fellow Morgan Stanley advisers, years by a number of other advisers sonal touch they’re looking to create goal, that’s still great.” troit, Toledo.” taking a book of business featuring about partnering or forming a strate- in the business. Resnick said they’re already look- They also plan to limit the number about 500 clients and $600 million in gic alliance, but Todd was the first one Once established, Gross said the ing at an additional office in Colum- of advisers in each city, possibly be- assets under management. I met who also shared my entrepre- goal is to recruit one group per quar- bus. Yet, “we don’t want to grow to a tween five to 10 per office. That, alone, is notable. Industry neurial passion,” Gross said. “We ter of a similar size to the four-per- point where there’s people losing But the firm is still in its early days experts say the move of a practice know that going independent is com- son team that left Morgan Stanley to touch,” he said, underscoring the and ironing details like that out. that size would turn heads in large plicated and time-consuming but our start up One Seven. value of their business model. “Once this first transition is done markets like Chicago or New York. In goal at One Seven is to make that “If we could bring on a group like “I don’t want to be a loosely knit and we can fine tune the way we do Cleveland, a move like this is exceed- whole process easier for other advi- Todd’s, if we bring in $3 million to $9 network of advisers,” he said. “I want things, I think there will be an array ingly rare. sors who want to join our network.” million or $12 million a year in a to be a brand. And it may be the of opportunities,” Resnick said. Some industry observers have sug- It’s that easier process One Seven gested more advisers will flow away hopes will draw additional advisers from large wirehouses to go indepen- yearning to work in an independent dent as a function of this year’s new model, which will in turn grow the fiduciary rule set by the U.S. Depart- firm itself. ment of Labor, which imposes a slew “When you’re in the independent of new regulations on the commodi- space, you get more freedom and ties business that some advisers sim- ability to do things that might not be ply aren’t going to want to deal with. available in the financial advisory Wind energy scores big But Resnick said that wasn’t a di- setting,” Resnick said rect motivation for him. The timing, Coupled with the benefits of being he said, just felt right to make the independent, One Seven plans to at Progressive Field. move and go independent. He’d grow quickly — but not to such a been planning out how to do that large size that they start morphing

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PAGE 10 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS Opinion

From the Publisher / Editor Much to learn from the DNC email hack

We learned a valuable lesson when, days before the Democ- ratic National Convention in Philadelphia, WikiLeaks released nearly 20,000 emails stolen from the Democratic National Committee. The lesson wasn’t in the obvious fact, revealed in the hacked emails, that the DNC clearly favored Hillary Clinton over rival Bernie Sanders. Cynical as it may sound, that really comes as no surprise. A broader lesson transcends politics — emails are never private. This is not to excuse any underhanded dealing, nor am I advocating that it’s OK to do bad things as long as you don’t leave a digital trail. But the fact that these emails were hacked provides us an opportunity to rethink our attitudes toward email and who might eventually see what they contain. The DNC isn’t alone in failing to remember Elizabeth that no email is safe. Sony Pictures executives McIntyre and employees were humiliated in late 2014 Editorial when a cyberattack on the entertainment company’s servers revealed private, nasty email conversations about some of the film industry’s top names, including Angelina Jolie and Jennifer Lawrence. Like- wise, Democratic nominee Hillary Clinton is reminded con- stantly on the campaign trail that confidential emails really do High road not exist. With the proliferation of social media, where seemingly no Riding high off the Republican Nation- Given that our federal government has al- thoughts are left unspoken (or, rather, untyped), sharing has al Convention in Cleveland, the party’s most become paralyzed because of party led to oversharing. It’s no wonder, then, that the tendency to say more than necessary could extend to your email and then presidential nominee, Donald J. Trump, division, we’d argue the latter. to your work email. We’ve gotten so comfortable with all couldn’t stop himself — shocking, we Early in his first term as governor, Ka- forms of self-expression that we forget that people are watch- know — from trashing a handful of high- sich’s approval ratings plummeted following, reading and listening. So here’s a bit of advice: When you profile politicos from his party who still ing an aggressive attempt to dismantle the feel the urge to respond with a flip reply, or when you want refuse to support his candidacy. One, of state’s public employee unions. Since to insult a third party, or if you’re talking strategy (the legit course, being Ohio Gov. John Kasich. then, he’s adopted a more-palatable, con- kind or otherwise), it’s best that you just step away from the Trump went as far as floating the idea of sensus-building governing style — a far keyboard before you hit send or, better yet, before you even creating and funding super-PACs de- cry from the hard-charging conservative begin to type. signed to end the political careers of his fellow Republicans, crusader act we came to know early on. And despite the Consider any email you write — especially from your work Kasich and Texas Sen. Ted Cruz, should either run for office temptation during the presidential primary, he never took a account — a public document. Imagine that when you reply, again. Petty? Absolutely. More importantly, however, is how page from Trump’s playbook. you’re actually hitting “reply-all” (which also happens more of- our governor handled what has become an extremely toxic Contrast that even with Ohio Sen. Rob Portman who often than you’d think.) Now imagine one of those emails — situation. fered an endorsement — albeit a tepid one — for Trump. The maybe that inappropriate joke you sent to your coworker or Despite the convention being held in Ohio, Kasich respect- language coming from the Portman campaign — belittling that sensitive company information you shared with a client — fully rejected Trump’s fear mongering and demagoguery. He Ted Strickland as “Retread Ted” and describing the Democ- appearing in print or online in the media, for all the world to did so without entering the convention hall, choosing instead rat’s campaign as a “low energy and invisible” — sounds see. A bit frightening, isn’t it? to remain on the perimeter, speaking to state delegations and more like a knee-jerk tweet from the Trump campaign than I know how cathartic it can be to dash off an angry screed others while offering up his vision for America. the mild-mannered senator we’ve come to know over the last about a boss or a complaining customer. Some say, “Go ahead, Unlike Cruz — who took the stage in primetime but re- several years. get it off your chest. Write that email and just send it to your- fused to endorse Trump — the governor offered his outlook In February, we argued that Kasich needed to step out of self. You’ll feel better.” Not so fast. Sending that email to your- in a relatively low-key fashion that didn’t appear as an ag- the presidential race and back someone who had a better self makes that diatribe just as vulnerable to hack as if you’d gressive launch for a 2020 bid for the White House. It would shot at derailing the Trump train. Were he to stay in the race, sent it to the intended recipient. have been easy for Kasich to seize the limelight in Cleveland. we had hoped he would ditch his “prince of light and hope” Best to put the smartphone down. Close the laptop. And find At the Democratic National Convention last week, Pennsyl- routine and embrace his more combative side, at least when some other way to vent. Go home and tell your dog if you have vania officials of all stripes took the stage and touted the Key- it comes to Trump. It turns out the best fighting words he to. She can’t be hacked and while she is a sucker for Milk- stone State’s accomplishments. The stage at The Q was prac- could offer were those unspoken. Bones, she’ll remain loyal. tically begging for Kasich to tout himself as one of the “chief Governor, if anything, you’ve proven yourself as an elder Or maybe even work through what caused you to want to architects” of the federal balanced budget. statesman, driven neither by a need to blindly support your send something that might become a public embarrassment. Kasich was blasted by Trump and other Republicans — in- party or to be a shameless self-promoter. In the current po- Maybe you need to have an honest adult conversation with cluding party chairman Reince Priebus — for reneging on his litical environment, that might mean you’ll never win anoth- somebody, or you need to work to resolve a problem that’s fes- pledge to support the party’s nominee. But what’s more im- er election. But at least you’ll know you’ve done the right tering. Maybe you just need to check your own attitude. portant? Supporting one’s party or standing by one’s ideals? thing. Step one, though, is to step away from the computer.

PUBLISHER AND EDITOR: Elizabeth McIntyre WRITE US: Crain’s welcomes responses from readers. Letters should be as SOUND OFF: Send a Person- ([email protected]) brief as possible and may be edited. Send letters to Crain’s Cleveland al View for the opinion page to Business, 700 West St. Clair Ave., Suite 310, Cleveland, OH 44113, or by [email protected]. Please MANAGING EDITOR: Scott Suttell ([email protected]) emailing [email protected]. Please include your complete name and city from include a telephone number CLEVELAND BUSINESS SECTIONS EDITOR: Timothy Magaw ([email protected]) which you are writing, and a telephone number for fact-checking purposes. for verification purposes. 20160801-NEWS--11-NAT-CCI-CL_-- 7/28/2016 3:45 PM Page 1

CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 11 Stipe Miocic WORLD HEAVYWEIGHT MMA CHAMPION

Have some fund CAPITAL Nine local investment funds that Web Talk CONTINUED FROM PAGE 1 finance startup companies have Re: Renaming the ‘Rust Belt’ received a total of about $36 raised a total of $189 million. Nei- million from the Ohio Third Frontier ther number has been that low program since December. A new term instead of “Rust Belt?” since 2011: According to reports What’s wrong with some older terms, ■ JumpStart Evergreen Fund: JumpStart issues each year, local like “The Forest City” or “The North $5M companies raised $212 million in FAMILY is EVERYTHING Coast?” 2012, $264 million in 2013 and $338 ■ JumpStart Tech Inclusion Fund: Please don’t bring back the “New “I’m glad my mom works at Elk & Elk million in 2014 (that year, Cov- $5M York’s a Big Apple but Cleveland’s a erMyMeds, which has an office in ■ and helps injured people.” - Stipe Plum” campaign. JumpStart NEXT Fund: $2.5M Highland Hills, raised what Jump- If they have to have a new term, I ■ Start has described as one of the Cleveland Clinic Bio Validation suggest, “the City of Parks,” referring largest health care information Fund VII Plus: $10M to our great Metropark system and technology investments in the ■ Launch Den Capital Fund: $3M the Cuyahoga National Park. — Bob country). A family law firm built on family values. Fritz ■ Mutual Capital Partners Fund III: But 2015 is not the beginning of $2.1M LEARN MORE at elkandelk.com/TeamMiocic a downward trend, given all the Re: Josh Gordon’s return new capital that investors just ■ Valley Growth Ventures: $3M to the Browns raised, Leach said. ■ North Coast Angels Fund III: Since December, Ohio investors $1.7M “Rosenhaus, to his credit, said after have received a total of $74 million ■ North Coast Venture Fund: Gordon was reinstated that the 25- from the Ohio Third Frontier, a $3.6M year-old’s career is on the line and this tech-focused economic develop- likely marks his last chance in the ment program. About $36 million NFL.” was awarded to nine funds in and the Medical Growth Fund, a And this time we really, really, really Northeast Ohio: JumpStart (which Cleveland-based investment mean it. Really.— Lyn Anderson has three funds), the Cleveland group, invested in CoverMyMeds. Clinic Bio Validation Fund VII Plus, That company generated roughly KNOW-HOW Two words, Dwayne Bowe (as in Launch Den Capital Fund, Mutual $100 million in revenue last year receivers we had high hopes for but Capital Partners Fund III, Valley and has 407 employees, most of We have over 75 years of experience as a produced next to nothing). Josh has a Growth Ventures, North Coast An- whom are in Columbus. It re- paving contractor. There isn’t much we haven’t gels Fund IIIb and North Coast leased its first product — software lot to prove and 3 years is an eternity done. Can your paving contractor say that? in pro sports. How often do we see Venture Fund. that’s used to get insurance ap- talent sabotaged by stupidity & hard To get that money, however, the proval for prescription drugs — in investment funds were required to 2010. work overcome obstacles? Josh has Asphalt Paving Pavement Milling Pavement Marking shown which camp he subscribes too line up matching dollars — anoth- JumpStart and a few other local • • • over and over. While I hope he can get er $120 million, in total. With the investment funds also own shares • Hot Mix Production Facility on track, I’ll only believe it when I see state’s money, that should equate in Cleveland-based OnShift, which • Concrete and Excavating Services it. — Joel Crites to $194 million in new capital just raised another $18 million. The throughout Ohio, so long as the staff scheduling software company Re: Starting lawyers state finalizes all of the awards. now employs 145 people, up from Because of that funding, “a 90 in April 2015. salaries see uptick whole new crop” of young compa- North Coast Angel Fund is nies in Ohio will be able to raise among OnShift’s investors as Quality and Excellence in It’d be nice to also see these firms capital over the next few years, well, as are Early Stage Partners Asphalt Paving Since 1939 pay their paralegals a better wage Leach said. and Glengary, two local firms that too. Paralegal salaries have been Plus, Columbus-based Drive currently have no cash to invest. stagnant for many years, yet the cost Capital has raised $202 million for North Coast Angel Fund also 800.PAVE.NOW of living keeps going up.— Blythe its second fund this past winter, ac- holds a stake in Assurex. The cording to a form it filed with the Cincinnati-area gene testing www.RonyakPaving.com Re: Public Square U.S. Securities and Exchange Com- company employed about 220 during RNC mission on March 1. people in October 2014. Now that VentureOhio estimates that oth- figure is approaching 500, ac- I am not sure how Public Square will er startup investment funds cording to Todd Federman, man- “function” when Superior is opened throughout the state have raised or aging director of the fund, a and traffic commences but I was on are on the verge of closing on an- group of local individual “angel” the Square Sunday night and the final - other $100 million, roughly, ac- investors. Thursday night of RNC and it was a cording to Falon Donohue, execu- So with all the new capital and great venue. Diners, police, general tive director of the the pipeline of investments that public, protestors, TV crews and even Columbus-based organization. they’ve already made, will Ohio’s a rooster running around the bushes Even with that money, Ohio still venture capital community be able all blended well. Many people were won’t be playing in the same ball- to sustain itself? Even if the Third taking pictures of Terminal Tower, park as states like California, Mass- Frontier never provided them with Soldiers Sailors Monument and other achusetts or New York. For in- additional funding? highlights. — Jim Daniloff stance, startups throughout Ohio “That’s certainly the hope,” raised $373 million last year, which Leach said. There are many voices, independent is up 11% from 2014, according to Federman gave a similar re- of each other, urging to close superior VentureOhio’s 2015 Ohio Ventur- sponse. But both men suggested Avenue to all traffic. I agree with this eReport. By comparison, startups that startups throughout the state but, doing so would (IMO) necessitate in California raised nearly $34 bil- would be hurt if the Third Frontier the removal of all car traffic that lion last year, according to figures came to an end. Leach noted that encircles the Square. Removing said from the PricewaterhouseCoop- the program also helps fund the traffic would make it much easier to ers/National Venture Capital Asso- services provided by JumpStart cross from the sidewalk into the ciation MoneyTree Report. The re- and other organizations that work Square, which is currently or difficult port, which is based on data from with entrepreneurs. than it needs to be more difficult / Thomson Reuters, put the Ohio fig- Federman added that he’d like dangerous than it needs to be. — ure at $264 million. to see other institutions in Ohio — John M. McGovern But the Ohio venture communi- foundations, pension systems and ty does have momentum, Dono- even insurance companies — in- I just do NOT get the big square hue noted. vest in venture capital funds with- building (cafe) that blocks the view of That momentum could grow if in the state. First, however, those the entire square for anyone coming some of the previously mentioned funds have something to prove. up out of Tower City. — pjj16 companies hit it big. “Our job now is to demonstrate For instance, both JumpStart sustained success,” he said. 20160801-NEWS--12-NAT-CCI-CL_-- 7/28/2016 4:28 PM Page 1

PAGE 12 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS

2KLR&RQIHUHQFHRQ)UHLJKW Hertz may add 6WHHULQJ6XSSO\&KDLQ,QQRYDWLRQ North Point LQD*OREDO0DUNHWSODFH

$XJXVW )HDWXUHG6SHDNHUV to its portfolio +LOWRQ&OHYHODQG'RZQWRZQ By STAN BULLARD Gary Horwitz, Hertz president and *UHJ1DGHDX chief operating office, said the com- $GPLQLVWUDWRU)HGHUDO [email protected] pany does not comment on poten- +LJKZD\$GPLQLVWUDWLRQ @CrainRltywriter tial acquisitions. However, Hertz’s first two bites of %HWW\6XWWRQ Hertz Investment Group of Santa the market may have created a larg- Monica, Calif., is taking steps signaling er appetite for Class A Cleveland $GPLQLVWUDWRU6DLQW it wants to make the North Point office buildings. In an email, Horwitz /DZUHQFH6HDZD\ complex, 901 Lakeside Ave. its third wrote that, “Things are going very 'HYHORSPHQW&RUSRUDWLRQ skyscraper in downtown Cleveland. well at both Fifth Third and Skylight. Hertz formed three company At Fifth Third, we have leased over names July 20 at the Ohio Secretary of 85,000 square feet since we acquired 865HS%RE*LEEV State’s office telegraphing its pursuit the asset a year ago and now are WK'LVWULFW2KLR of the 19-story office tower and ad- around 88% leased. Similarly at Sky- joining five-floor office building that light, we have signed new leases and 5LFN%ODVJHQ house Jones Day and other tenants. are over 90% leased. We remain very 3UHVLGHQW &(2 The firm names are Hertz Cleveland bullish on Cleveland.” North Point Manager Inc, and the lim- Hertz is a rarity among buyers of 5HJLVWUDWLRQ)HH &RXQFLORI6XSSO\&KDLQ ited liability companies Hertz Cleve- downtown skyscrapers in that it is ,QFOXGHV 0DQDJHPHQW3URIHVVLRQDOV land North Point Mezzanine LLC and willing to buy several Class A, or top Hertz Cleveland North Point LLC. The tier, buildings in the same market NH\QRWH EUHDNRXWVHVVLRQV names are similar to two of the names rather than diversify its holdings EUHDNIDVWV OXQFKHV 6SRQVRUHGE\WKH7ROHGR0HWURSROLWDQ$UHD&RXQFLORI *RYHUQPHQWV 70$&2* WKH1RUWKHDVW2KLR$UHDZLGH it used for its 2015 purchase of Fifth among many cities. Hertz’s current 9DOXDEOHQHWZRUNLQJ &RRUGLQDWLQJ$JHQF\ 12$&$ 2KLR'HSDUWPHQWRI Third Center, 600 Superior Ave. portfolio consists of 54 downtown 2SWLRQDOSUHFRQIHUHQFHWRXU 7UDQVSRUWDWLRQ 2'27 DQG-REV2KLR If Hertz closes the deal, the owner office buildings that total more than 1HWZRUNLQJUHFHSWLRQRQ0RQGD\ of downtown skyscrapers across the 20 million square feet of space. country would own three of Cleve- For example, its website shows it :DWHUVLGHWRXU UHFHSWLRQRQ7XHVGD\ land’s top-tier office buildings which owns eight properties in downtown were also constructed in the 1990s. Jackson, Miss., which have office Hertz paid $35 million for Skylight Of- space totaling more than 1.6 million 5HJLVWHUE\$XJDWRKLRIUHLJKWRUJ fice Tower, Huron Road, in Septem- square feet. ber 2015 after paying $53.8 million for Hertz taking another bite from Fifth Third Center in April 2015. SEE HERTZ, PAGE 14

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CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 13 Despite job losses, The ACE Report AHOLA. CRAIN’S. EMPLOYMENT Crain’s Cleveland Business has partnered with The Ahola Corp., a payroll and human other signs suggest capital management ﬁ rm in Brecksville, and local economist Jack Kleinhenz to provide monthly data — and clarity — about a key factor in business decisionmaking: the size of economic growth Northeast Ohio’s workforce. Seasonally adjusted employment numbers, Northeast Ohio

A projected decline of 2,343 jobs in June ended a five-month string of “It’s hard to gauge FEBRUARY: 1,167,066 Northeast Ohio job gains, though the whether or not the loss may only reflect a summertime MARCH: 1,167,163 blip since other indicators suggest expected pull back in job and economic growth, according APRIL: 1,169,020 to data in the latest Ahola Crain’s payrolls point to a sea Employment (ACE) Report. change in regional MAY: 1,173,765 Also, the month-to-month, 0.02%, drop in seasonally adjusted employ- economic activity.” JUNE: 1,171,422 ment for the seven-county Akron- Cleveland region, is balanced — Jack Kleinhenz, economist who 1,150,000 1,155,000 1,160,000 1,165,000 1,170,000 against a year-over-year gain of created the ACE model. 6,249 jobs, a 0.54% increase from June 2015 to June 2016. “It’s hard to gauge whether or not the expected pullback in payrolls point to a sea change in regional economic activity,” said Jack Klein- henz, the Cleveland Heights economist who created the ACE model. “Payroll growth has been choppy. A similar pattern was evident in 2015 as payrolls fell off in the summer but then rebounded in the fall.” Private-sector employment in the metro area dropped 0.22%, or 2,589 jobs, between June 2015 and July 2015, according to the ACE model, before recovering. The report projects that service producing firms account for about 2,279 lost jobs, while the goods producing sector shows only a loss of about 64 jobs. H Kleinhenz noted that the stronger E S dollar “has shown to be a significant A E speed bump for regional, state and E U.S. manufacturing exporters and LT Y has created a drag on domestic em- H ployment, income and spending.” Y LO He said the research office of the P Ohio Development Services Agency SM M estimates that Ohio merchandise ex- IL E ports declined 3%, or $50.7 billion, ES = PPY between 2014 and 2015. But, Klein- HA henz reported, other indicators of the economy do point in a positive direction. “Both the Institute of Supply Man- agement’s manufacturing and non- manufacturing indexes showed a pickup in the pace of growth in June and registered expansionary read- ings for survey’s employment component,” he said. “This bodes well for area income and spending.” The U.S. manufacturing sector showed strong growth in June according to the latest monthly survey conducted by the Institute for Sup- ply Management. Manufacturing supply executives indicated a Pur- chasing Managers’ Index increase of 1.9% 3 Better local service and support— Of the 18 manufacturing sectors tracked by ISM, 13 reported growth Ohio-based account support and award- in June led by printing, textiles, petroleum and coal products and winning customer service in Michigan. food, beverage and tobacco products. The three industries reporting contractions are electrical equip- 3 Better access to dentists—Four out ment, appliances and components; transportation equipment; and of ﬁve Ohio dentists contract with our rubber and plastic products. — Jay dental networks. Miller 3 Better overall value—Our large CORRECTION networks, processing policies and fee Better. Due to incorrect information sub- We do dental. mitted to Crain’s, the July 18 list of determinations result in big savings Northeast Ohio’s Top 100 Employers reported an incorrect top local exec- across the board. www.deltadentaloh.com utive for the Shaker Heights City School District. Gregory C. Hutch- ings Jr. is the superintendent. 20160801-NEWS--14-NAT-CCI-CL_-- 7/28/2016 4:35 PM Page 1

PAGE 14 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS

Hertz Investment Group of Santa Monica, Calif., may have eyes on the North Point office complex on Lakeside Avenue. (David Kordalski)

allow an owner to negotiate with more strength with tenant, he said. HERTZ “It isn’t actually a good sign for CONTINUED FROM PAGE 12 Cleveland,” Piunno said. However, Terry Coyne, an NGKF Cleveland’s market draws mixed re- vice chairman, differs. views from local real estate agents. “It’s a good sign when an out of Kevin Piunno, a senior vice presi- state owner wants to expand in our dent at Cushman & Wakefield market,” Coyne said. “They would Cresco based in Independence, said not reinvest if they did not believe in the volume of downtown office our market. It’s a sign our market is space is declining thanks to conver- healthy.” sions to apartments and tenants are The Chicago office of the Eastdil expanding in Class A buildings. brokerage is marketing North Point “Hertz has a good crystal ball and for Chicago-based Equity Common- sees things look promising in the wealth. Steve Livaditis, an Eastdil downtown office market,” Piunno senior managing director, refused to said. “In the next 18 months the discuss North Point. Class A market will tighten up. North Equity Commonwealth has been Point has had about the same shedding properties across the amount of vacancy for some time. country since famed office building With the way the market is going, owner and investor Sam Zell set they may be able to take advantage about reorganizing the public com- as rents start going up.” pany after gaining control of it in A larger presence downtown will 2015. Zell serves as its chairman.

LEADER. MENTOR. FRIEND. Ann Killian Vice President, Human Resources (retired)

CONGRATULATIONS ANN, RECIPIENT OF THE 2016 Lifetime Achievement Award ou ar o is an enterprise built to excel, now and in the futur 20160801-NEWS--15-NAT-CCI-CL_-- 7/28/2016 2:42 PM Page 1

CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 15 Crain’s 2016 Archer Awards

ow in its sixth year, 2016 Lifetime Achievement Award Recipient Crain’s Archer NAwards program cele- brates Northeast Ohio’s hu- Winner man resources professionals “I don’t think I Ann E. Killian who “hit the mark.” These tal- worked any less Vice president, human ented professionals are the resources, retired, Ferro Corp. guardians of one of the most hard, but I think important components of an that my head nn E. Killian sees herself organization: its culture. Held as someone who “likes to wasn’t in work get things done.” in partnership with Howard A & O’Brien Executive Search, all the time Her 40-year career took her this year’s program aims to around the world, though she highlight those HR profes- when I wasn’t was anchored in Northeast sionals who are committed to working. And Ohio through her work for Cleveland-based diversified building a better workforce. that was nice.” Award recipients of the HR industrial and automotive Executive of the Year in the company TRW Inc. and May- public and private categories, field Heights-based perfor- as well as those in the Innova- mance materials company Fer- tion and Rising Star cate- ro Corp. for much of it. When gories, will be announced at Killian retired as vice president the Aug. 9 event. The inde- of human resources from Fer- pendent judges panel that re- ro in March, she had spent a lit- viewed nominations in the HR tle more than a decade heading Executive of the Year, Rising up human resources for the Star, Talent Management, HR company. Team and Leadership in Di- Her HR career began with TRW in 1982, after she graduated with her versity categories consisted MBA from Cornell University. She of: was recruited to take part in the company’s management intern Deborah Armstrong, program, which was made up of four, six-month rotational assign- chief human resources officer, ments. Her third assignment took her to Materion a machine tool plant in New Haven, Conn., that was facing contract ne- Thomas Hopkins, gotiations. It was there that she senior vice president, human learned one of the biggest lessons of her career, which was that she could resources, Sherwin-Williams “be successful in a situation where I really had no experience or reason Amy Shannon, to believe I would be successful.” “And in many ways, that gave me president, Pinnacle Leadership a sense of confidence and calm Solutions about going into other situations like that in the future,” she said. The employee relations manager Robert S. Gilmore, at the plant — and that individual’s partner, KJK replacement — quit before the ne- gotiations, leaving Killian as the Debra Lyons, chief spokesperson. After negotiat- ing a contract that kept the plant chief human resources officer, open, she was offered a job.

retired, Westfield Group SEE KILLIAN, PAGE 18

THANKS TO OUR Join Crain’s in celebrating the 2016 Archer Awards PRESENTING SPONSOR: Tickets are still available!

TUESDAY, AUGUST 9 • 5:30 - 8:30 P.M. For event & ticket information, visit InterContinental Hotel, Cleveland CrainsCleveland.com/Archer or contact Kim Hill at 216-771-5182 • [email protected] 20160801-NEWS--16-NAT-CCI-CL_-- 7/28/2016 2:43 PM Page 1

PAGE 16 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS Crain’s 2016 Archer Awards Innovation

Finalist Finalist Tony Prinzo Peggy Corbin Talent acquisition manager, National Interstate Director of human resources, Recovery Resources

Tony Prinzo is al- has grown 16% year- Early in the nomina- ness for employees. reconcile being a ‘business’ with ways looking to see over-year since 2013, tion written for Peggy And she started the limited resources to meet the how he can help you and the team has per- Corbin, the question is Reward and Recogni- needs of those we serve,” said Re- get something done. formed well, while posed: How many tion Group, which covery Resources President and From a recruiting keeping the company’s people in their gradu- meets every other CEO Pamela Gill. “Peggy has been standpoint, that means cost-per-hire under the ate programs deliver a month to address job able to introduce best HR practices helping a hiring man- national average. And pay-for-performance satisfaction issues. to help us manage the business ager find the person while recruitment vol- system to a nonprofit “Given the pace of while tending to the needs for our they need to fill a spe- ume is up, turnover is that was widely ap- the human services employees and clients — a delicate cific role. And as Tony trending down, which plauded and is still in organization, people balance but necessary for the con- Brown — National In- the nomination attrib- use more than a are pulled in many di- tinued success of Recovery Re- terstate’s vice president utes to Prinzo’s team’s decade later? rections,” the nomina- sources.” of human resources — ability to attract and ac- Corbin makes at tion said. “Peggy has Succession planning is another sees it, that sort of ded- quire the proper talent. least one, and as a re- made it a point for persistent challenge for the nonprof- ication is inspiring. One of the things sult of her innovation, people to slow down it sector and another area in which “As his manager, Prinzo’s team is most Recovery Resources in and actually listen to Corbin has innovated. She created a he’s always asking what he can do to proud of is the employee referral pro- Cleveland rewards people mone- one another.” new job classification of associate di- help me, or how his team can help gram. The nomination said it resulted tarily for what they do and delivers Corbin drives change in the non- rectors, and such individuals are be- me,” Brown said. “That’s encourag- in 124 new hires from 2014 through developmental value-add, too. But profit sector, which often lags the ing groomed for higher-level posi- ing to be around.” the first quarter of 2016, which “speaks that system is far from the only in- private sector, and others who prac- tions and receive individually That collegiality is one of Prinzo’s to the team’s ability to engage the em- novation Corbin introduced to the tice human resources have taken no- tailored developmental assign- finest qualities, Brown said, and it ployee population and leverage all nonprofit, which helps people with tice. ments. shows in how he’s been able to build employees as brand ambassadors.” mental illness and addictions. “HR leaders in nonprofit organiza- “For those who know Peggy, it relationships throughout all of Na- Brown said Prinzo also pushed for She created the People’s Choice tions around Cleveland have sought would not be a surprise that she be- tional Interstate, a Richfield-based expanding the company’s use of so- Award, wherein associates nomi- out Peggy’s advice as they try to im- gan her career as a middle school commercial truck insurer. cial media. That effort, according to nate their peers in a number of cat- plement new initiatives to better en- teacher,” the nomination said. “The “He’s always trying to understand the nomination, required buy-in from egories related to the achievement gage their workforce,” the nomina- excitement and passion for people what their needs are, but he also has the C-suite to create a process that of business objectives. She built tion said. can be seen in her eyes and she will the will and the fortitude to help was not only acceptable to all parties the Managing Successfully pro- In addition, many such leaders always be a teacher at the core — a them fill the positions with the right but also impactful. National Inter- gram in which all new leaders at approach Corbin for her advice on person who teaches employees how person,” he said. state’s employer brand messaging Recovery Resources participate. how to best get a handle on their to be more productive and engaged Over the past several years, Na- and career opportunities can now be She designed the “Fit as a Fiddle” turnover. as they fulfill Recovery Resources’ tional Interstate has benefited great- found on Twitter, LinkedIn, Facebook campaign, an eight-week program “It is very difficult for organiza- important mission.” ly from the efforts of Prinzo’s talent and many consumer-facing websites. that looked at all aspects of well- tions in the social services sector to — Michelle Park Lazette acquisition team. Prior to this team Prinzo is also active in the commu- being in place, there was not a desig- nity, having served on the Insurance nated function, nor were there any Studies Advisory Board at Kent State metrics in place, to measure the ef- University for over two years. He was Finalist fectiveness of the efforts put forth also recently invited to join a customer from a recruitment perspective. advisory board at Monster.com. John Corn Meanwhile, recruitment volume — Timothy Magaw Human resources manager for training and development, Northeast Ohio Regional Sewer District

Recognizing that re- with Cuyahoga Com- tirement loomed in munity College to pro- the near term for near- vide the latest theory- ly a third of their orga- based instruction to nization’s specialized machine repairmen, operators, officials electricians, and others. with the Northeast Corn’s training pro- Ohio Regional Sewer gram is rigorous, well- District doubted they structured, and future- would find locally the focused, Ciaccia said. number of qualified “Teams of his workers they’d need. trainees have already It’s a challenge not begun to help us per- isolated to the sewer form some important district. Baby boomers preventative mainte- are retiring, CEO Julius nance work,” he said. Ciaccia explained. Plus, many young “Within the next couple of months, prospective employees don’t desire to we expect to see even more contri- work long-term in government, and butions, as members of the first co- water industry work is predominantly hort of trainees are moved to our public sector. Easterly and Westerly plants to con- So, given the limited, known tinue their on-the-job training.” prospects, the sewer district invest- In revamping the district’s trained in developing a talent pipeline: In ing program, Corn eliminated major 2014, it hired John Corn to address training expenses by hiring qualified the anticipated shortage. trainers as part of his staff. Those Corn overhauled an incumbent trainers not only train those in the training program, and what he built trainee program but also are able to to replace it is now seen as a model perform routine required certifica- for other organizations. Corn’s pro- tion training for workers who already gram, formed by leveraging new are operators. partnerships and collaborations, has In the last year alone, the sewer led others in the water industry to district has saved more than seek him out to help in addressing $100,000 in external training costs. the industry’s workforce challenge. A military veteran, Corn has “Extensive comprehensive train- worked with the sewer district’s hu- ing is necessary to get the operators man resources department to recruit of today proficient for the skilled other veterans and has helped to jobs in the coming years,” the nom- transfer military qualifications and ination said. “John has systematical- experience to civilian work expertise. ly aligned the training with the em- He was instrumental in helping to ployment needs of the future.” create a Veterans Employee Re- The sewer district’s training and de- source Group for which he serves as velopment group works in conjunction chaplain. — Michelle Park Lazette 20160801-NEWS--17-NAT-CCI-CL_-- 7/27/2016 3:30 PM Page 1

CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 17 Crain’s 2016 Archer Awards HR Executive of the Year

Private Company (finalist) Private Company (finalist) Jackie Bovinet Judy Collister Senior director of human resources Executive vice president of human resources ClinicalRM Park Place Technologies

Overseeing a company’s hu- company through a period of The company culture and the to get management buy-in, al- man resources function is no significant growth and global ex- size of Park Place Technologies ways coming to the table with a easy task, and that’s especially pansion in both the United has radically transformed in the business case and identifying the the case when the company is States and Africa. Meeting these six years since Judy Collister benefits of change management, being acquired. But at Clinical- hiring demands and building joined the information technol- risk mitigation and return on in- RM, a Hinckley-based company processes to support complex ogy services firm, and she has vestment. that recently agreed to be ac- international programs was driv- had a lot to do with it. “Judy is the first HR partner that quired by global drug develop- en by a need for ClinicalRM to Collister has improved its ben- I’ve felt comfortable involving in ment firm ICON plc, Jackie respond to the 2014-2015 Ebola efits and wellness programs, im- every aspect of the business,” Bovinet worked hard to put any crisis with clinical trials in Africa. plemented meaningful rewards Kenty said. “She is a strong of the employees’ concerns But even while handling the and recognition programs, rolled thought leader and seasoned about their future to rest. talent end of ClinicalRM’s ex- out performance management, coach on even the most thorny or “For her being able to navigate pansion during the Ebola crisis. and more since she joined in sensitive matters.” that and keep the leadership Bovinet simultaneously execut- 2010. The firm has grown 30% Collister introduced a so-called team on point with good com- ed new programs to support the year over year, and even with Employee Value Proposition, munication was such an enormous fete for the corporate culture objectives of the company, that growth, Park Place boasts a 6-8% reduc- which ensures that all employees are trusted and company,” said Victoria Tifft, ClinicalRM’s the nomination said. tion in turnover. empowered to grow, learn and become success- CEO. “Without that, we could have had a lot of Faced with rapid need for domestic and glob- “We’ve never been in better shape, across all ful within the company and respect others around stress and some difficult times.” al talent, Bovinet created and implemented a tal- human capital fronts, thanks to Judy and her them to create a harmonious work environment. Bovinet joined the company in 2014 with ent acquisition strategy to meet strategic corpo- team,” the nomination said. “She creates a tru- A sign in Collister’s office reads, “Name Your more than 25 years of experience. In her short rate goals. With 370 employees at the start of her ly ideal work environment.” Own Adventure,” Kenty noted. time with the company, she has “taken our or- career at ClinicalRM, the organization has grown For a service business like Park Place, where “Judy’s open door stresses the importance ganization to the next level and provided us nearly 25% with over 460 scientific, technical, employees are pivotal in creating and main- of two-way communication, and is a safe place with the right cultural foundation, processes clinical, IT, and administrative personnel today, taining top-notch service experiences, happy for employee concerns,” he said. “Employees and talent management programs to expand and an additional three facilities. and engaged employees create a work environ- feel comfortable coming to Judy with new our staff, support strategic corporate goals and Bovinet is also active in the community. ment that attracts and retains the right talent ideas or sometimes to reframe a problem.” serve new marketplaces,” the nomination said. Through 2015, she contributed her time to to consistently deliver value for customers, Collister mentors employees through their re- For one, she’s implemented leadership devel- help launch a new church in the Cleveland said chairman and CEO Ed Kenty. spective career paths. She does it, too, outside of opment and coaching programs, which the area, volunteering more than 20 hours per “HR leadership can be strategic as well as Park Place: Through North Coast Job Seekers, nomination said have resulted in a demonstra- month. “A faithful biblical tither,” the nomina- thoughtful, and Judy’s influence helps the Collister spends time coaching individuals in ble shift in employee engagement. tion said, she is committed to financially sup- business make good investments in all areas their careers by reviewing resumes and advising Most notably, Bovinet delivered recruiting porting her church and community. involving people,” he said. candidates through application and interview and employment strategies to support the — Timothy Magaw Collister demonstrates an impressive ability processes. — Michelle Park Lazette

CONGRATULATIONS Crain’s 2016 Archer Awards Winners and Finalists

We are Cliffs Natural Resources Inc., a leading iron ore mining company and a member of the Cleveland community for almost 170 years. The company is proud to recognize one of our leaders, Maurice Harapiak, Vice President – +XPDQ5HVRXUFHVIRUEHLQJVHOHFWHGDVDQ$UFKHU$ZDUGVÀQDOLVWIRU+5([HFXWLYHRIWKH

PAGE 18 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS Crain’s 2016 Archer Awards HR Executive of the Year

Public Company (finalist) Public company (finalist) Barb Astler Maurice D. Harapiak Vice president of human resources Executive vice president of human resources MedData Inc. Cliffs Natural Resources

Barb Astler has helped to over- increased as people have found Maurice Harapiak is a hu- Cuts that deep leave wounds see a massive influx of employ- positions that best fit their man resources pro with “a in a corporate culture. ees over the last five years at knowledge, skills and abilities.” proven track record of build- As the head HR executive, MedData Inc., a provider of ser- Turner said that beyond the ing high-performing teams in Harapiak “had to refocus the vices and technology meant to technical aspects of the job, challenging, competitive situ- business and maintain a posi- help hospitals reduce costs and Astler brings a passion to HR ations,” in places including tive culture during this time of increase productivity. that “is very focused on the in- Africa, the Dominican Repub- upheaval and uncertainty,” the The company has grown from dividual and encouraging them lic, Russia and South America, company said in the nomina- about 250 employees when to get the most out of their abil- according to his nomination. tion. “He had to demonstrate Astler joined in 2011, to more ity.” That kind of background for the organization that it was than 800 earlier this year, and According to the nomination, came in handy at Cliffs Natur- possible for all functions to do now more than 2,000 as it inte- Astler has worked with the IT deal Resources, the Cleveland- more with less resources and grates the newly acquired Car- partment to help make MedDa- based mining company he focus on the core business. … don Outreach LLC, a provider of ta “largely paperless” and to joined in 2014, when the com- The fact that Cliffs was able to third-party eligibility and other streamline the onboarding pany was in a crisis brought maintain their majority of (its) revenue cycle management services for hospi- process for new employees while also imple- about by a major decline in the price of iron key contributors during this restructuring tals. (That deal was announced in mid-June.) menting an online performance management ore, from about $200 per ton to a 15-year speaks volumes” to the quality of Harapiak’s That kind of growth, obviously, keeps the system. low in the $30s. (It has since recovered a bit work. human resources department busy. But col- “The time saved by these advances has but remains in the range of $50 to $60 per Things are going better these days at Cliffs, leagues say Astler’s professionalism and dedi- been directly reinvested into additional HR ton.) which has seen its stock price rise from around cation to employee advancement have kept programs, including coaching sessions, man- Harapiak describes his time at Cliffs as a $3 per share last July to more than $7 per share MedData running smoothly as it expands in a ager check-ins and wellness initiatives,” the “fascinating but rocky road,” marked by a last week. Cliffs has narrowed its focus primar- busy field. nomination stated. Onboarding check-ins leadership turnover with a new CEO, ily to U.S. iron ore, and in recent months, it se- Astler “emphasizes being passionate about “are now completed with 100% of employees Lourenco Goncalves, and a major corporate cured two important long-term supply agree- our work and proud of helping others achieve before their first 60 days. These check-ins in- restructuring. Among Harapiak’s duties: re- ments: one with existing customer their goals,” said MedData president Ann clude the manager and the employee, and al- ducing outside service spending and over- ArcelorMittal, and the other with a new cus- Barnes. low for productivity and engagement to be seeing a downsizing “from 300 headquar- tomer, U.S. Steel Canada. Tonya Turner, HR generalist who works maximized as quickly as possible, and for tered corporate employees to just over 130,” But challenges remain. Cliffs is still “balanc- closely with Astler at MedData, said that one problems to be addressed immediately.” according to the nomination. His HR de- ing the check book,” according to the nomina- way the company does that is through a “Ca- In addition, through a partnership Astler partment “was the first to get cut signifi- tion, and managing debt to help prepare for fu- reer Pathing” program Astler started. created in 2012 with Cigna Health Insurance, cantly.” ture growth. Harapiak during the tough times “We look at where (an employee) is and the company’s wellness initiatives “have con- This was no run-of-the-mill downsizing, as “chose to lead by example and make it work what their next three positions (in MedData) sistently improved employee health over the the nomination noted “corporate executives with a smaller (HR) team,” the nomination can be,” Turner said. “It’s about helping peo- years.” By 2015, the nomination stated, the were also trimmed from a peak of 26 leader- stated. ple find their best fit within the organization.” company achieved an 8% reduction in em- ship positions down to seven.” The initiatives “Once the company is stabilized, (Harapiak) In Astler’s nomination, the company said ployees with three or more “at-risk” measures, Harapiak oversaw “resulted in a material re- looks forward to getting back to more robust that by opening Career Pathing across the or- a 15% reduction in at-risk cholesterol levels duction in SG&A (selling, general and admin- talent and performance management pro- ganization, “employees have been given op- and a 15% rise in year-over-year biometric istrative) budget from $250 million in 2014 to a grams as well as investing time and resources portunities to experience roles they otherwise screening attendance for three straight years. projected $105 million in 2016,” according to to enhance the learning organization,” the would not have seen. Engagement scores have — Scott Suttell the nomination. company said. — Scott Suttell

son, Ferro’s global HRMS manager, said Killian was easy to work with, KILLIAN steady under stress and down to earth. CONTINUED FROM PAGE 15 “I think she never forgot where she came from,” said Morrison, who Killian stayed in New Haven, worked with Killian at both Ferro where she met her husband, Richard and TRW. D’Alexander, for about three years Killian said that during her time at before moving on to other TRW Ferro, she was more interested in de- roles. She was working in California veloping other people than develop- when she learned she ing herself. She especial- was pregnant with “I think she ly enjoyed having a role twins, Sarah and Adam. in developing the indi- But becoming a moth- never forgot vidual who succeeded er didn’t change her ca- her as vice president of reer plans. Her husband where she human resources, Pepe stayed home with the Tortajada. twins, working part-time came from.” She raised the bar high, for a few years, which al- Tortajada said, and he lowed Killian the flexibil- — Lisa Morrison, wants to continue to offer ity to travel for work. Ferro’s golbal HRMS that kind of leadership. Killian said she’s al- manager Outside of work, Killian ways believed in offer- had served on the boards ing employees flexibility when they for the Hunger Network of Greater need it, but having twins taught her Cleveland and the Cleveland Leader- a lot about family-work balance. ship Center. But as she prepares for a “I don’t think I worked any less move to Lewiston, N.Y., near her hard, but I think that my head was- hometown of Niagara Falls, N.Y., she n’t in work all the time when I wasn’t has left her role with the Leadership working,” she said. “And that was Center and is in the process of doing nice.” the same at the Hunger Network. Killian ended her career with TRW Ultimately, Killian doesn’t buy into as the company’s vice president of the idea of having it all — people can’t compensation and benefits. Shortly give 100% to their families and to their after Northrop Grumman Corp. ac- careers, she said. The key is to find a quired TRW in 2002, Killian spent a balance and a strong support system short period of time with a privately at work and home. held company before leaving to take “I think that it isn’t realistic to a job with Ferro as vice president of think that you can have everything,” human resources. she said. “And I don’t think most Ferro faced CEO changes, acquisi- people need everything. … But I tions, divestitures and the recession think that you can have a lot.” — while Killian worked there. Lisa Morri- Rachel Abbey McCafferty 20160801-NEWS--19-NAT-CCI-CL_-- 7/27/2016 3:35 PM Page 1

CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 19 Crain’s 2016 Archer Awards HR Executive of the Year

Public Company (finalist) Nonprofit (winner) Ana Rodriguez Denise Smudla Senior vice president and chief human resources officer Director of human resources PolyOne Corp. Jennings Centers for Older Adults

PolyOne, the Avon “Her globalization During the dozen years that gesting that REACH components Lake-based provider efforts mean sharing Denise Smudla has worked for Jen- were likely to improve outcomes of specialized polymer best practices and shar- nings Center for Older Adults, the such as staff satisfaction and materials and services, ing them globally,” the nonprofit’s turnover rate has im- turnover. is a global business, nomination stated. proved to 20% from the 50-60% Programs at Jennings have im- with 7,000 employees “The entire company turnover it experienced in the late proved, according to the nomina- spread across manu- now is transparent to 1990s. Best practices of recruit- tion. The professionalism and so- facturing and distribu- employees, who now ment, including behavioral inter- phistication of human tion sites in North understand what HR is viewing and onboarding tech- resources-related practices are America, Europe, Asia trying to achieve.” niques, helped get it there. raised. One example: Smudla re- and South America. It added, “Her drive Smudla has sought to improve vamped the strategic planning and In her two years for transparency and the retention rates and workforce review process to link staff goals to with the company, clarity have pushed development for more than just strategic goals and mission, enhanc- Ana Rodriguez has Ana to focus on overall Jennings, though. ing accountability and sharpening worked to make the culture change and the To address the growing gap be- focus on the “right things.” ambition and structure of the com- future of PolyOne.” tween the demand for long-term Uniquely, Smudla also engages pany’s human resources functions In her corporate career, Rodriguez care staff and the diminishing sup- the very residents Jennings serves, match the global reach of its opera- has lived abroad for many years, the ply, she conceived and directed a creating opportunities for them to tions. nominated stated, and the “intercul- regional long-term care workforce use their talents in ways that are Rodriguez joined PolyOne from tural communications skills” she development initiative in which helpful to others, for example, in Molex Inc., a maker of electronic, gained from the assignments “have 1,100 workers from Jennings and running the gift shop. electrical and fiber optic intercon- helped immensely” at PolyOne. two other not-for-profit aging ser- “The job that Denise is “The job that Denise is doing for nection systems, where she was the “This recognition of the unity be- vices organizations participated, Jennings and has done is most of the senior vice president for global hu- tween all international employees said Allison Q. Salopeck, Jennings’ doing for Jennings and time not in the spotlight and yet re- man resources at the company with has created a unified workplace for president and CEO. quires so much of Denise’s energy, $3.5 billion in annual sales. all,” according to the nomination. That initiative — Rewarding Edu- has done is most of the enthusiasm, (and) unique talents and Tapping into that international Another cultural shift Rodriguez is cation through Advanced Careers in time not in the spotlight she keeps giving more every year,” Sa- background now that she’s at Poly- helping to lead is as a member of a Health Care, or REACH — was lopeck said in the nomination. One, Rodriguez “has succeeded in team within PolyOne “that is taking launched in 2008 to help ensure and yet requires so Smudla’s work to improve work- globalizing the HR department,” ac- the company from a manufacturing that people are appropriately much of Denise’s force development extends even cording to her Archer Awards nomi- mindset to a science and R&D focus, matched to long-term care posi- beyond Jennings and REACH to nation. promoting their connection to tions and given the support and re- energy, enthusiasm, Cuyahoga County, for which she’s Human resources at PolyOne, chemistry and technology,” the sources needed to advance and sus- served on workforce development which had revenues of $3.4 billion nomination stated. tain employment. (and) unique talents and committees. She also has served on last year, “used to operate as sepa- A key component of that push is to A longitudinal study, based on she keeps giving more the State Association Human Re- rate regions, with a focus on U.S. boost recruiting of young Ph.D. stu- data collected from those three em- source Development Committee of business,” the company said in the dents globally. In the past year, the ployer sites during three years, every year.” Leading Age Ohio, for which she de- nomination. Rodriguez reorganized number of such students hired rose found that the REACH project objec- veloped and led a leadership train- the department to streamline many to 70 from 40, according to the nom- tives all showed positive changes — Allison Q. Salopeck, Jennings’ ing program geared toward supervi- HR practices around the world. ination. — Scott Suttell throughout that time period, sug- president and CEO sors. — Michelle Park Lazette

Public Company (finalist) Kim Whiteman Executive vice president, chief human resources officer A. Schulman Over the past seven ments is the Global Take Control years, A. Schulman — Center of Excellence, the Fairlawn-based which he established plastic compound and to align all of the HR resin maker — has com- subject matter experts of Your Career. pleted 11 acquisitions. to work together Those moves dramati- around the strategic cally altered the make- HR functions of total up of the company, and rewards, leadership an efficient human re- development, talent sources department sourcing and HR infor- was needed to ensure all mation systems. He those pieces came to- also helped launch a Earning a master’s degree in business is an gether correctly. diversity and inclusion That’s where Kim council. investment that can help boost your career Whiteman comes in. Upon his arrival Whiteman — who often refers to and earning potential to the next level. in 2009, he was tasked with integrat- himself as the chief morale officer — ing those various cultures acquired has also been a strong voice for the At Cleveland State’s Monte Ahuja College of through the acquisitions while simul- company’s safety efforts around the taneously improving A. Schulman’s globe. The company recognizes its Business, we have an AACSB-accredited overall HR function. The former was facilities with strong safety records graduate program that ﬁts your interests particularly important to “ensure A. by rewarding workers at those out- Schulman acts as one workforce with posts with on-shift meals and other and lifestyle. With several MBA options a common set of values and princi- rewards. He’s been known to fly to and specialized programs in Accounting, ples,” the nomination said. Sweden to serve lunch to apprecia- Bernard Rzepka, A. Schulman’s tive associates or show up on third Human Resources, Information Systems president and CEO, said Whiteman is shift with pizzas, according to the and Business Analytics, our dedicated a “firm believer that culture is an out- nomination. Why does safety fall un- come of behaviors and has continu- der his purview? advisors will work with you to choose a ally challenged our leadership team “It has to do with people — the be- program so that you earn more than a to fully embrace positive behaviors in havior of people,” Rzepka said. order to drive our desired culture.” The nomination added, “Kim rec- degree. You earn a competitive edge. “What I like about him is that he’s ognizes that safety may not typically never short on ideas,” said Rzepka, be an HR initiative, but he was will- adding that Whiteman can be very ing and able to take on the added re- straightforward and forceful, but he sponsibility of safety given his pas- Visit csuohio.edu/gradbusiness for more information and to apply. can easily lighten the mood with a joke. sion for associates.” — Timothy Among Whiteman’s accomplish- Magaw 20160801-NEWS--20-NAT-CCI-CL_-- 7/27/2016 3:54 PM Page 1

PAGE 20 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS Crain’s 2016 Archer Awards Rising Star

Finalist Finalist Veronica DeFeo Ashley Qualls Human resources manager Human resources manager ExactCare Pharmacy Embrace Pet Insurance

Veronica DeFeo was one actCare a top place to Open work spaces, self-directed leadership of the first human resources work. She is credited with places for employees to team to grasp initially, but hires for ExactCare Pharma- strengthening the compa- gather during breaks and through Ashley’s focus on cy, and she has not disap- ny through strategic align- pets — lots of pets — cre- bottom-line impact, she pointed her superiors. ment, organizational de- ate a culture that is impor- has been able to win the DeFeo joined Valley velopment, total rewards, tant to Embrace Pet Insur- trust and confidence of View-based ExactCare performance management ance in Cleveland. Ashley her colleagues at all lev- Pharmacy two years ago and talent acquisition. Qualls is credited with re- els,” Ridella said in the and rose quickly as a trust- In the community, De- inforcing that culture in a nomination. ed adviser to the CEO and a Feo works to create events fun, innovative and flexi- Qualls changed the leader for all company that positively impact ble environment. compensation structure to stakeholders. She played a Greater Cleveland. She or- “This is a nontraditional create a competitive pack- strong leadership role dur- ganized a company workplace, and Ashley has age for the sales team to ing periods of rapid growth fundraiser for the Kidney done her best to keep it drive performance and at the company, as well as Foundation of Ohio, runs that way,” said Michele create revenue. She used during the difficult down- food drives and partici- Ridella, senior manage- an employee survey to sizing of 40 employees over pates in the Corporate ment consultant for Cha- maintain positive aspects three months. Challenge. She also led the grin Falls-based PRADCO: in the workplace and to DeFeo took a leadership drive behind the compa- Talent Assessment & Man- identify areas that could role in launching impor- ny’s participation in ADP’s agement Services, a ven- be improved. She also tant company initiatives, Beyond the Startup video dor with Embrace. “With changed the performance including the quarterly contest, which brought Ex- innovative benefit pro- review process by adopt- newsletter, the company’s first all-hands town actCare a $100,000 national grand prize adver- grams, she has elevated the level of service to ing an upward review where employees pro- hall session and an employee suggestion box. tising campaign. employees while reducing expenses.” vide feedback on their managers. She is lauded for not only championing com- She’s also working toward a master’s degree In her almost two years with the company, Qualls takes the lead in supporting company values, but for helping to define and set at Cleveland State University. Qualls helped Embrace earn recognition as a munity service efforts at the company. She those values for the young and fast-growing ExactCare chief financial officer Marty But- great place to work. Her focus on the compa- converted an unused conference room into a company. ler said DeFeo helps the company navigate the ny’s core values has earned her the title of home for local cats being prepared for adop- “Her knowledge and expertise have guided development of a strong human resources “culture guru.” tion, offering employees the opportunity to the company through stages of exceptionally function. Bringing in the right people was a priority play with the cats on breaks. She also coordi- rapid growth, enabling us to quickly increase “She has done that carefully, thoughtfully for Qualls, who revised the recruitment nates charity fundraising walks and food dri- and maintain staffing levels to support the and strategically — ensuring we are building a process to incorporate key aspects of the Em- ves. business,” said Dale Wollschleger, president function that not only supports the needs of brace culture. She updated the onboarding “Giving back to the community is part of and CEO of ExactCare. “Concurrently, she has the business, but also one that considers em- process as well. Her efforts led to 31 new hires the charm and appeal of Embrace,” Ridella built the human resources function at Exact- ployee development and company culture,” in a year, which is about one-third of the said. “It is also a critical element of employ- Care from the ground up — establishing a sol- Butler said. “She brings that perspective to workforce. She also devotes time to under- ee engagement, and Ashley continues to fos- id infrastructure for HR to support the contin- every meeting and every discussion, helping standing why employees leave the company, ter this important core value by actively pro- ually evolving needs of the company.” ExactCare strike that important balance to cre- helping the organization stay ahead of poten- moting employee interests and advocating Wollschleger added that DeFeo is truly in- ate an engaged and successful workforce.” — tial concerns and unwanted turnover. for the well-being of animals.” — Kimberly vested in cultivating a culture that makes Ex- Kimberly Bonvissuto “These changes were not easy for a highly Bonvissuto

Professional Development CONGRATULATIONS Award TONY PRINZO Presented by Corporate College, a division of Cuyahoga ON YOUR NOMINATION FOR THE CRAINS 2O16 ARCHER AWARDS Community College Winner Courtney DiBello Human resources analyst ValMark Securities

Courtney DiBello didn’t set out to work in human resources. She wasn’t really sure what she wanted to do, but a job early in her career as a recruiter for Vail Resorts set her on a path to the field. “It was my first experience in truly helping someone; placing them in a job, which then had an imme- diate impact on their life. It was a wonderful feeling,” DiBello said of her experience at Vail Resorts. “Slowly, but surely, through the years and working in different envi- ronments, I knew that HR was the right place for me.” Today she is a human resources analyst for ValMark Securities in Akron. DiBello is responsible for human resource information system (HRIS) implementation, testing, maintenance, development 3250 Interstate Drive and security, among other duties. An insurance Career Built Around You Richfield, Ohio 44286 One of the biggest projects with 800-929-1500 which she’s been involved was www.natl.com leading a team implementing a new HRIS system. DiBello worked with many different areas of the compa- 20160801-NEWS--21-NAT-CCI-CL_-- 7/27/2016 3:55 PM Page 1

CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 21 Crain’s 2016 Archer Awards Rising Star

Finalist Finalist George Sample Katie Talarico Human resource manager, talent management Head, Talent Practices Group Northeast Ohio Regional Sewer District KeyBank

George Sample is cred- tencies. He launched a Katie Talarico is lauded Talarico established ited with changing the computer competency for not only getting things herself as a process and pulse of the Northeast program tailored for done, but getting things systems expert and was Ohio Regional Sewer Dis- plant-based employees done the right way. entrusted with the com- trict for years to come and significantly in- Talarico joined Key- pany’s performance man- thanks to his ability to see creased the amount of Bank in 2014 and leads agement process on an the big picture and to im- coaching and career plan- the company’s human re- enterprise-wide basis. plement and assist in the ning services offered to sources analyst and in- She was instrumental development of opera- the organization. tern program. Her preci- in the company’s conver- tions that address current He provided input on sion and insight is sion from a paper and and future workforce the strategic plan, which reflected in the compa- pencil approach to an au- challenges. led to the launch of a new ny’s talent discussions tomated system using Sample is recognized as workforce planning ap- within the department. Workday software. a “can do” individual who proach for the organiza- “She’s incredibly prac- She built a web-en- wants to take a deeper tion. The approach focus- tical and pragmatic, al- abled career developmen- dive into his work. es on obtaining an most beyond her years of tal portal for employees to “He’s a consummate in-depth understanding experience,” said Brian assess their strengths and networker,” said Con- of the goals for each part Fishel, KeyBank’s senior career needs. The pro- stance T. Haqq, the sewer of the business over the vice president and chief gram offered significant district’s director of ad- next three to five years, talent officer. “As she tools to enable employees ministration and external and the skill sets needed builds things out, she is to build career-develop- affairs. “He knows how to to accomplish these able to have a point of ment paths and plans. really work a room. He takes an interest in goals. view, but she can marry her expert point of And she developed and implemented the en- people, stops and asks people how they are, Sample’s team is helping evaluate how the view with what the clients need or are asking terprise tool in fewer than six months. To and really feels getting to know people is im- operations and maintenance division, which for. That’s unique.” date, nearly 2,000 active employees use the portant to the work he does in talent acqui- is building more than $2.5 billion in assets Talarico also helps lead the bank’s Human system. sition.” between now and 2025, should be structured Resources Engagement Task Force. She is In the community, Talarico is a strategic Sample is frequently sought out by the to have the staff needed as new assets come described in the nomination as tenacious, planning team member for Leadership For a executive team to provide coaching and online, the nomination said. resilient, resourceful and results-driven. Her New Day, a Northeast Ohio personal and counsel to the senior staff, according to the Sample is involved with several area non- capacity for work and overall work ethic is professional development program for nomination. profits, including United Way of Greater now held up as a model that other rising emerging leaders. He helped the CEO increase collabora- Cleveland, United Black Fund of Greater stars are beginning to emulate. She also is an active volunteer with the tion among senior staff, he assisted the Cleveland, Commission on Economic Inclu- “She’s solution oriented and takes ac- Greater Cleveland Food Bank, St. Christo- chief operating officer move into her posi- sion and the Cleveland Society for Human countability. She is always finding the an- pher Parish and College Now Greater Cleve- tion and quickly secure buy-in from the Resources. swers to problems,” Fishel said. “When land. broader organization, and he coaches the He also is active at his alma mater, John things need to be pushed or managed hard, Talarico is a member of the Cleveland deputy direct of operations and mainte- Carroll University, where he was named to she’s not afraid to do that. Those are great Society for Human Resource Management, nance on communications and influence. the university’s athletic hall of fame as well qualities not everybody possesses. She’s all Association for Talent Development and Sample created a management academy as a recipient of its Young Alumni around a great teammate because she deliv- Human Capital Institute. — Kimberly Bon- for senior staff based on managerial compe- Award. — Kimberly Bonvissuto ers every time.” vissuto

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PAGE 22 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS Crain’s 2016 Archer Awards HR Team

Winner Medical Mutual of Ohio

Medical Mutual of Ohio’s human resources division serves an employ- “(Tom Dewey) ee base of 2,400, which includes a large number of long-tenured em- challenges his team ployees. However, the team has been able to attract a substantial to think differently number of younger employees and assist company executives in con- about our work, not necting with the entire workforce. The HR division is led by Tom just accept the easy Dewey, vice president, and includes Nancy Arthur, Susan Edwards, Patty or obvious answer. Hartmann, Susan Oros and Lydia Shinn. He is a great leader Raymond Mueller, executive vice president and chief financial officer, who understands recruited Dewey in 2012 and said it was apparent early that he had a real how to motivate affinity for personnel issues. “Tom has done a wonderful job in and encourage hiring a great staff who brings a wealth of experience to bear in our others to be our HR department,” Mueller said. “Tom and the team have a really nice focus best.” on what’s good for the company and good for our employees.” — Susan Edwards, Medical One of the major challenges facing Mutual’s human resources the health insurance industry is an services director aging workforce and the loss of talent through retirements and attri- Susan Edwards, Medical Mutual’s tion. Promoting the industry as an human resources services director, attractive and rewarding field to col- said Dewey brings a mix of business lege graduates and young profes- knowledge, energy and drive to his sionals can be a daunting task, but role. Medical Mutual’s HR division imple- “He challenges his team to think mented a number of programs to at- differently about our work, not just tract top young talent and stop the accept the easy or obvious answer,” so-called “brain drain.” Edwards said. “He gets to know em- The team helped Medical Mutual ployees at every level of the organi- with strategic alignment, organiza- zation and takes time to meet with tional development, employee de- them. He is a great leader who un- velopment and diversity. derstands how to motivate and en- The team’s College Development courage others to be our best.” Program hires college interns and In the community, Medical Mutu- builds their skills and knowledge in al’s HR division helped organize a the industry to prepare them to be mentoring initiative, True2You, future candidates for the Career De- which sought out volunteers from velopment Program. That program Cleveland companies to mentor retains recent college graduates to eighth-grade students in the Cleve- prepare them for professional-level land Metropolitan School District. positions within the company The team also participated in Cleve- through professional development, land Bridge Builders and co-found- networking, team building and de- ed the Cleveland Financial Wellness partment rotations. Initiative. — Kimberly Bonvissuto

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CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 23

Talent Management Winner Lisa Villao Director of talent development American Greetings

Lisa Villao is credit- process that includes We work with you to provide the right ed with changing the identifying leadership way American Greet- roadmaps, crucial ex- technology for your business. Choose from ings develops and periences and leader- several voice solutions that scale as your manages talent. ship expectations for business grows. “Thanks to Lisa, tal- associates at American ent development has Greetings. The group It’s all backed by our responsive, become less about the also is tackling issues 24/7 business-class customer support. paperwork and more such as identifying about action oriented ways to grow careers plans that yield mean- in a flat organization ingful results,” the and new ways to up- Cox Business nomination said. grade talent manage- VoiceManagerSM Essential “Leaders at American ment efforts. Greetings are focused In addition to her /mo* on providing associ- role as director of tal- $ ates with meaningful experiences ent development, Villao also is a hu- 25 and ongoing development feedback man resources business partner for in line with the short- and longer- the greeting card business unit, with a 2 or 3-year agreement term needs of the company.” where she led the creation of job ( ) - Villao joined the company in 2008. profiles. The collaborative effort cre- CALL 877 903 7884 OR VISIT COXBUSINESS.COM TO SWITCH TODAY She improved the succession plan- ates well-rounded professionals pre- *Offer ends 9/4/16. Available to new commercial subscribers (excluding government agencies and schools) of Cox Business VoiceManager ning process and led the charge to pared for a variety of experiences. Essential. Prices based on a 2 or 3-year service term. Early termination fees may apply. Up to 9 additional Cox Business VoiceManager move from large group discussions “Lisa is a strategic and highly effec- Essential lines may be added for $25 per line per month. Prices exclude long distance calling, equipment, installation, taxes, and fees, to smaller discussions with compa- tive HR partner, among the best I’ve unless indicated. Phone modem provided by Cox, requires electricity, and has battery backup. Access to E911 may not be available during extended power outage or if modem is moved or inoperable. Next-day installations are subject to availability; eligibility restrictions may ny leadership. According to the seen in my career,” said Steven Laser- apply and may require expedite fees. Discounts are not valid in combination with or in addition to other promotions and cannot be nomination, these changes led to son, the company’s vice president of applied to any other Cox account. 30-day satisfaction guarantee limited to refund of standard installation/activation fees and the ﬁ rst more candid and action-oriented greeting cards. “While Lisa’s focus month’s recurring service and equipment fees (and equipment purchase fees if purchased from Cox) for the newly subscribed services only. discussions, development and a area is talent development, she thinks Excludes all other costs and charges. Refund must be claimed within 30 days of service activation. Services not available in all areas. Other restrictions apply. © 2016 Cox Communications, Inc. All rights reserved. deeper management bench. and works very broadly, which is what Villao is leading a multi-year tal- makes her so effective.” ent management philosophy SEE VILLAO, PAGE 24

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PAGE 24 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS Crain’s 2016 Archer Awards Leadership in Diversity Team

Winner KeyBank Talent Acquisition Leadership Team

In 2015, the KeyBank Talent Ac- quisition Leadership Team launched “The teams a diversity recruiting strategy that substantially increased its percent- represent a much age of minority and female hires more common, across the organization. The team is led by Brian Fishel, consistent the bank’s senior vice president and chief talent officer, and includes Luci approach and set of Workman, Dawn Roberts, Mark Novotny and Carole Torres. messages to what’s KeyBank drives a culture of diversity through its core values — team- important when we work, respect, accountability, in- tegrity and leadership, according to hire people into our the nomination. Specifically, the team’s strategy included creating an company. They online diversity recruiting toolkit that provides recommendations on represent the how to have conversations with different stakeholders, includes re- company and the sources to help source diverse talent and provides best practices on how company’s culture to engage protected groups. The and identify in a team also hosts quarterly diversity and inclusion trainings to generate consistent and awareness. The diversity recruiting strategy common way that is identified areas of improvement, and the results have paid off. Be- powerful.” tween January 2013 and January 2016, female hires increased to 60%, — Beth Mooney, chairman and minority hires increased to 30%. and CEO at KeyCorp Beth Mooney, chairman and CEO at KeyCorp, calls the Talent Acquisi- tent and common way that is power- tion Leadership Team an “incredibly ful.” self-directing team.” KeyBank received several recogni- “They interact and collaborate tions for its diversity recruiting strat- among themselves in ways I would- egy, including the GI Jobs Military n’t have said would have been the Friendly Employer designation in case three years ago,” Mooney said. November 2015 and landed on Di- “The teams represent a much more versity Inc.’s Top 50 Companies for common, consistent approach and Diversity list in April of this year. set of messages to what’s important “They netted so much better out- when we hire people into our com- comes, in terms of success of our hir- pany. Our recruiters are frontline ing, the speed at which we hire, the employees, interacting with internal quality of people we hire, the diver- and external employees. They repre- sity and mix of who we hire,” The Northeast Ohio Regional Sewer District wishes to sent the company and the compa- Mooney said. — Kimberly Bonvissu- congratulate Crain’s Cleveland Business Archer Award ny’s culture and identify in a consis- to ﬁnalists John Corn and George Sample. It is through their efforts—and those of 750 employees throughout Northeast “Lisa is able to Ohio—that the Sewer District is keeping our Great Lake great. VILLAO connect the dots CONTINUED FROM PAGE 23 across all HR In 2015, Villao partnered with senior level leaders to establish the disciplines, Broad Talent Initiative, which es- tablishes a talent development vi- understanding how sion and strategies for how talent is recruiting, training, managed and developed for sales and business unit related roles, ac- development, cording to the nomination. It has since evolved into a company-wide compensation and initiative. In addition, she identified the need to build an internal talent development coaching capability to align with internal development efforts. strategies must “Lisa is able to connect the dots interact to across all HR disciplines, understanding how recruiting, training, accomplish business development, compensation and talent development strategies must objectives.” interact to accomplish business objectives,” Laserson said. “She — Steven Laserson, vice built positive and trusting relation- president of greeting cards ships with my staff that have helped her become an integral pated in past talent management member of my leadership team. forums in Northeast Ohio. She can Lisa is a role model leader for HR also be spotted volunteering as a neorsd.org/careers professionals.” Care Bear in support of the compa- Outside of her role at American ny’s mission of creating happiness, Greetings, Villao actively supports laughter and love. — Kimberly Junior Achievement and partici- Bonvissuto

20160801-NEWS--38-NAT-CCI-CL_-- 7/29/2016 4:18 PM Page 1

PAGE 38 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS Business of Life

Andrea Esselstein (center) and her fiancé, John Pasley (right), have attended numerous Supper Clubs. At left is Lil Hanrahan. (McKinley Wiley for Crain’s) Cooking up a cool gathering spot

By LYDIA COUTRE came to the Supper Club felt a lot ding and Swiss chard; and ice cream like Thanksgiving, she said. sandwiches with chocolate cookies What began as a monthly cooking “You cook together for two hours and cherry wheat ice cream. class to help Ruth Kostadinov and and then you all sit together, so “We change the theme monthly, Doug Zimmer launch their new where else do you end up going which is fun for us,” Kostadinov said. catering company in the midst of the someplace and sitting at a 16-top, “It makes it a little bit more interest- recession in 2009 has become a pop- big table?” said Esselstein, as she ing, because with catering or any ular, weekly gathering for people to prepared to make nachos during her kind of food service business, you do cook and dine together. fourth Supper Club. the same kind of food every day. So Every Friday evening, Gatherings July’s menu was American Gas- for us we get to explore different Kitchen in Lakewood fills with 16 tropub: crab nachos with beer cheese cuisines and techniques.” people, who break into teams and sauce; mini corn dogs with sun dried Esselstein and her fiancé, John each focus on a different part of the tomato mostarda; potato crusted Pasley, have come for the British In- meal. After about two hours of cook- walleye with frisee and hops bear- vasion, Meatless May and Oktober- ing, the group gathers around a table naise vinaigrette; carrot soup with fest menus. At the end of the to share their meal. kale garlic chips; Kentucky bourbon evening, everyone leaves with a The first time Andrea Esselstein stout braised short ribs with corn pud- booklet of recipes for that theme, 20160801-NEWS--39-NAT-CCI-CL_-- 7/29/2016 4:17 PM Page 1

CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 39

Ruth Kostadinov addresses the class.

After the class is over, the group shares the meal they prepared.

which have come in handy for the learned a lot in her visits. couple. “They make it so approachable for “We are just learning to cook, and all skill levels speaking from the ab- we’re newly engaged,” Esselstein solute bottom skill level,” she said. said. “It’s good hands-on help, and Gatherings Kitchen also offers a then you also just have fun.” private supper club if a group of 16 is At the next table, Mike Tilenni, ex- interested, which the Homers are amined the recipe he and his girl- trying to get together. friend Liz Hansen would be respon- At first, Kostadinov would join the sible for: dessert, chosen for table, but as it grew in popularity, Tilenni’s love of ice cream and she’s had to give up her seat. The $75 Hansen’s affinity for baking. per person slots are almost always It was Tilenni’s first time at Sup- sold out far in advance. per Club, having heard about it from The newly minted chefs are peo- his sister and Hansen. ple of all ages from all walks of life, Every week, the group is a mix of but by the end of the night, everyone newcomers and repeats — some of comes together and it’s hard to be- whom even come back for the same lieve they were strangers just hours menu, Kostadinov said. before, she said. Katrina and her husband, Rick “For one thing, it’s food, and food Homer, first came about five years ago. brings people together, right? Some- She wasn’t sure what to expect, or thing about it,” Kostadinov said. as Rick puts it: “I think she was just “Just actually sharing a meal, eating hoping not to burn the place down.” a meal brings people together, but Katrina agreed, but said she’s cooking it is just another level.” 20160801-NEWS--40-NAT-CCI-CL_-- 7/29/2016 2:53 PM Page 1

PAGE 40 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS BUSINESS OF LIFE Source Lunch

When Bruce Hennes hired Stephanie York to open an Akron office for his crisis communications firm, he told her she was “road-tested.” York worked for 23 years for the city of Akron, several as the director of communications under former mayor Don Plusquellic. During his 28 years in office, the outspoken mayor had his fair share of public tussles with council members, city departments and the media. York was there through much of it, but says she has a lot respect for Plusquellic and, as a then life- long employee of the city, didn’t realize the pressure of her job until she walked away. When she moved to Akron General in 2015, things were calmer, but York said she realized she works and thinks best when working under pressure. So when she met Hennes, an acquaintance and founder of Stephanie York Cleveland-based Hennes Communications, for lunch one day and half-jokingly asked, “When are you going to CONSULTANT open an Akron office?” she was delighted when she saw a spark in his eye. — Sue Walton

Former mayor Don Plusquellic Hennes Akron office? When and My law training and extensive had, at times, a contentious where will it open? How many experience handling thousands of FOUR THINGS: relationship with the media. on the staff? complex legal issues and cases What was that like as the city’s We’re open now! Our office is on have helped me develop the skills GOOD READ director of communications? the fourth floor of the AES Building necessary to quickly and strategi- York loves to read, espe- Did you find it difficult? in downtown Akron, 388 S. Main cally evaluate a developing situa- cially before bed. Some of Amid a few public skirmishes, I St., Suite 400. Although I’ll be the tion, analyze the consequences of always tried to maintain a great only senior consultant based in action or inaction, and construct her recent favorites relationship with the media. I Akron, all of Hennes critical messages that speak to the include “Undress Me in the always answered their calls, texts Communications’ Cleveland heart of the matter, lending credi- Temple of Heaven” and “All and emails. I always respected senior-level resources are available bility to the person delivering the the Light We Cannot See.” their deadlines, and unless to me. I’ll be working with my new message. Having dealt with high- restricted by law or policy, I did colleagues at Hennes on a daily pressure legal and political matters A ‘SURROGATE everything possible to get them basis, either in person or remotely. and the media, I’ve learned what LUNCH SPOT AKRON NATIVE’ what they needed. When things works, and what doesn’t, in the Crave got argumentative, I believe the What’s the most important court of public opinion. Once York came to Akron 57 East Market St., Akron media knew I was doing my job aspect of crisis management for law school, she knew 330-253-1234 and protecting my clients, the city that companies need to be How has the evolution of she was home. Her parents eatdrinkcrave.com and the mayor, and delivering aware of? technology and social media were both from the city messages in the manner the First, that the skill set that got changed the job of a clients requested. Even when the someone into the CEO chair isn’t communications specialist? and she immediately found The meal mayor may not have liked what a necessarily the same skill set As we all know, communicating a a tight-knit community. One had the cornflake- reporter wrote or said, the city needed to manage a crisis, and message to hundreds of thousands crusted chicken sandwich, needed to respect that reporter’s that the middle of a crisis is not of people can be done anywhere, FAVORITE SPOTS with Machengo, Carolina job. As we all know too well, there the ideal time to start figuring out by anyone, at any time. … If a mustard BBQ sauce and are many times the city needed a how you should react, who you situation is developing, it’s One of her favorite places smoked paprika aioli, plus reporter to report good news, so I should call and what you should developing in real time in front of is Akron’s Canal Park, to fries. The other had the always tried to be cordial and say. Just as organizations com- the world on social media. Every catch a RubberDucks steak wrap, with bacon, Chi- respectful. monly have emergency-operation private conversation or occurrence game, in part because of huahua cheese and Crave plans, they need to have crisis is a matter that can be streamed her admiration of owner steak sauce aioli, plus a side salad. Two Diet Cokes. Crisis communications is a communications plans that immediately to the world through Ken Babby for his perse- high-pressure field. What about outline, in detail, how to the use of a simple smartphone. verance, work ethic and it appeals to you? communicate when people are Likewise, a communications The vibe enthusiasm for Akron. One thing I’ve learned about demanding answers. And within specialist’s tool box has expanded Crave has a modern, ele- myself is that I work best, and am those crisis communications to include social media, and we no gant look, with low lighting most productive, when I am plans, Hennes has a mantra: Tell longer rely solely on traditionally BEST PAIRING EVER and billowy curtains. Plenty challenged. In the field of crisis the truth. Tell it all. Tell it first. slower media to get our clients’ John Candy and Steve of art adds to the appeal of management, every day is messages out. We are hyperaware Martin are her two favorite the interior. But the real different, the work is exciting, and You have a law degree and also of the consequences (good and actors, so “Planes, Trains star is the menu, which of- the outcome is extremely served as Akron’s assistant law bad) of social media postings and fers creative and bold dish- important to our clients. I thrive in director. How does your can help alter the trajectory of a and Automobiles” is right es at reasonable prices. an environment like this. background in law help inform story by advising on if and/or how up there with her best your work as a communications to post, respond to, or share movies ever. The bill What are the plans for the specialist? messages. $27.49 + tip 20160801-NEWS--41-NAT-CCI-CL_-- 7/28/2016 3:27 PM Page 1

CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 41

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PAGE 42 z AUGUST 1 - 7, 2016 z CRAIN’S CLEVELAND BUSINESS

tute. It’s all a matter of methodology chief medical officer and senior vice aneurysm or what stage of cancer a Steele said. “And so taking an active and how that particular entity defines president for Summa Health. Re- patient had,” Harder said. “But nev- role and seeing yourself as part of a RATINGS broad terms like quality. gardless of whether he likes or agrees ertheless, we don’t necessarily have team and helping your patient, your CONTINUED FROM PAGE 1 “I think we’ve done a very good with the results, he said he looks at it. all the information and datasets that health care team be safer to me job of confusing them and confusing He digs into it to find out if there’s we would like.” makes all kinds of sense.” After all, choosing where to get ourselves,” he said. something he needs to improve. Many measures don’t consider so- The ratings are for the benefit of surgery is not the same as weighing The array of rankers and raters cioeconomic factors or differentiate the consumer. And with that in which movie to see. Many agree the Digging deep publishing scores is indicative in and between the types of patients that an mind, some local hospitals, such as health care industry and its review- Many hospitals do monitor the of itself of people trying to figure out academic medical center would re- MetroHealth and the Clinic, have ers haven’t found that sweet spot be- scores, because in the end, they can what is meaningful to consumers. ceive versus a community hospital. started publicly posting patient rat- tween oversimplifying the data and impact their reputation — and doc- “That population of people that Then there’s what simply cannot ings and reviews collected by a third- overwhelming the patient. tors want to know where they can really, truly, deeply understand be measured. So much of health care party surveyor. A patient looking up a hospital’s improve. every measure that goes into all comes down to trust and relation- For example, Dr. Sara Laskey — safety rating could see an A score on “We tear them apart because these — that’s a pretty exclusive ships, Hamilton said. Ultimately, if a MetroHealth’s chief experience offi- one website and a C grade on another, we’re a bunch of anally compulsive, group,” said Dr. Aaron Hamilton, patient sits down with a physician cer — said that way she can know for measurements over the exact same driven, type-A, overachieving per- Cleveland Clinic’s medical director and they know each other and the that the posted information is from time period, said Dr. William Annable, fectionists who absolutely hate mak- for patient safety and clinical risk. patient feels listened to, that’s where patients who actually visited the University Hospitals’ chief quality of- ing mistakes in the care of other hu- Many patients don’t want to know they’re going to want to be. health system, which is not guaran- ficer and director of the Quality Insti- man beings,” said Dr. Erik Steele, the nuanced technical measures, “Whether or not they’re an A or a teed with reviews on Yelp, Health- such as hospital-acquired infections B or a 3-star or a 4-star hospital, I Grades or ZocDoc. or readmission rates, said Ben Hard- think that’s really what matters to Steele said Summa decided to er, chief of health analysis at U.S. people,” he said. start putting their quality data on- News. Rather they want to know line in a substantial way for the first Ben Christopher quite simply: Is this a good hospital? Take ‘an active role’ time in order to give patients more Cummins Jerry Fiume, SIOR, CCIM tel 330 535 2661 For those who do want to dig deep- Though the rating systems avail- information. Commercial Real Estate Services, Worldwide. www.naicummins.com er, they can look at methodology and able today may be imperfect, hospi- “And we know that ours won’t be see underlying quality indicators, tal leaders encourage patients to do perfect, either,” he said. “But I think $OWNTOWN!KRON/FÚCE3PACES!VAILABLEFOR,EASE Harder said. And while these ratings that research. When looking, keep- we all have an obligation to try and to might not be the driving factor in pa- ing a few things in mind can help en- stop whining that it’s not perfect and tients’ decisions, that’s not to say sure patients get an accurate picture stop saying we’re not going to share people aren’t looking. Harder said of a health care facility. For one, no anything because it’s not perfect.” about 3 million people visit U.S. one rating can stand alone to give an All agree transparency is impor- News’ website every month. accurate picture, Annable said. tant — and using more timely mea- By the time hospitals report their “You can go to any hospital in the sures, comprehensive data that ex- measures to CMS, raters extract and country and find a banner hanging pands beyond Medicare and adding parse those data, then publish the from it that tells you that it has great in cost as a factor would be useful. analyzed results, it’s often a couple quality, and there are very few hang- The next step, Hamilton said, will of years old and no longer reflective ing that really mean something very, be adding functional metrics into of where a hospital currently stands. very critical,” he said. the mix — not just telling patients Most important is year-over-year Once choosing a hospital, Steele their statistical infection or compli- improvement, so that lag doesn’t ac- said, patients and their families cation risk, but rather sharing with curately inform patients, according should create and carry a checklist of them what often truly matters: How to Cynthia Deyling, Cleveland Clin- sorts to enhance their chances of a long until I can walk again? Go back The Everett Bldg The Kaiser Bldg The Dickson Building ic’s chief quality officer. good outcome. Patients should ask to work? Such patient-centered, pa- Ø$Ø,@QJDSØ2S Ø Ø2Ø,@HMØ2S Ø-Ø'HFGØ2S Ø Largely, the scores only measure their personal physician what they tient-reported outcomes are hope- CMS data because there aren’t reli- recommend and check with the fully coming. 2,345 – 5,603 SF 1,623 – 4,149 SF 2,200 – 8,200 SF able statistics for the overall popula- provider performing a procedure “What really matters is what the $14 / SF $13 /SF $13 / SF tion. how often they’ve done that, he said. patient tells us matters,” Hamilton “Now there are good scientific Monitor that providers are washing said. “We’re starting to learn it. It’s Downtown Akron presence with affordable lease rates and ways to analyze the data that pro- hands, double checking a patient’s not the most easy thing to extract out duce reliable results even in the ab- identity and verifying medications. of a bunch of data from the electron- @ØU@QHDSXØNEØÛNNQØOK@MR sence of some of that very specific “At the end of the day, the conse- ic health record, but that is not stop- information, like say the size of an quences primarily fall to patients,” ping us from looking in that area.”

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CRAIN’S CLEVELAND BUSINESS z AUGUST 1 - 7, 2016 z PAGE 43 LARGEST OHIO PUBLIC COMPANIES The List Ranked by market value COMPANY/TICKER SYMBOL MARKET CAP COMPANY/TICKER SYMBOL MARKET CAP THIS HEADQUARTERS 5-31-2016 BUSINESS TOP EXECUTIVE THIS HEADQUARTERS 5-31-2016 BUSINESS TOP EXECUTIVE YEAR PHONE/WEBSITE (MILLIONS) CATEGORY TITLE YEAR PHONE/WEBSITE (MILLIONS) CATEGORY TITLE

Procter & Gamble Co./PG $215,716.5 Manufacturer David S. Taylor Forest City Realty Trust Inc./FCE-A $5,929.5 Real estate David J. LaRue 1 One Procter & Gamble Plaza, Cincinnati 45202 chairman, president, 29 50 Public Square, Suite 1100, Cleveland 44113 president, CEO (513) 983-1100/www.pg.com CEO (216) 621-6060/www.forestcity.net

The Kroger Co./KR $34,107.4 Retail W. Rodney McMullen Owens Corning/OC $5,898.6 Manufacturer Michael H. Thaman 2 1014 Vine St., Cincinnati 45202 chairman, CEO 30 One Owens Corning Parkway, Toledo 43659 chairman, CEO (513) 762-4000/www.thekrogerco.com (419) 248-8000/www.owenscorning.com

American Electric Power Co./AEP $31,802.7 Utility Nicholas K. Akins TFS Financial Corp./TFSL $5,193.5 Financial Marc A. Stefanski 3 1 Riverside Plaza, Columbus 43215-2372 chairman, president, 31 7007 Broadway Ave., Cleveland 44105 services chairman, CEO (614) 716-1000/www.aep.com CEO (216) 441-6000/www.thirdfederal.com

Eaton/ETN $28,226.5 Manufacturer Craig Arnold Nordson Corp./NDSN $4,962.3 Manufacturer Michael F. Hilton 4 1000 Eaton Blvd., Cleveland 44122 chairman, CEO 32 28601 Clemens Road, Westlake 44145 president, CEO (440) 523-5000/www.eaton.com (440) 892-1580/www.nordson.com

Sherwin-Williams Co./SHW $26,924.4 Manufacturer Christopher M. Scotts Miracle-Gro Co./SMG $4,255.2 Manufacturer Jim Hagedorn 5 101 W. Prospect Ave., Cleveland 44115 Connor 33 14111 Scottslawn Road, Marysville 43041 chairman, CEO (216) 566-2000/www.sherwin.com executive chairman (937) 644-0011/www.scottsmiraclegro.com

Cardinal Health Inc./CAH $25,723.5 Health care George S. Barrett Lincoln Electric Holdings Inc./LECO $4,141.0 Manufacturer Christopher L. Mapes 6 7000 Cardinal Place, Dublin 43017 chairman, CEO 34 22801 St. Clair Ave., Cleveland 44117 chairman, president, (614) 757-5000/www.cardinalhealth.com (216) 481-8100/www.lincolnelectric.com CEO

Welltower Inc. (1)/HCN $24,600.5 Real estate Thomas J. DeRosa FirstMerit Corp./FMER $3,776.0 Financial Paul G. Greig 7 4500 Dorr St., Toledo 43615-4040 investment CEO 35 III Cascade Plaza, Akron 44308 services chairman, president, (419) 247-2800/www.hcreit.com trust (330) 996-6300/www.firstmerit.com CEO

L. Brands Inc./LB $19,674.1 Retail Leslie H. Wexner Teradata Corp./TDC $3,684.2 Technology Victor Lund 8 Three Limited Parkway, Columbus 43232 chairman, CEO 36 10000 Innovation Drive, Dayton 45342 president, CEO (614) 415-7000/www.lb.com (866) 548-8348/www.teradata.com

Progressive Group of Insurance $19,413.9 Insurance Tricia Griffith Cedar Fair LP/FUN $3,365.8 Amusement Matthew A. Ouimet Companies/PGR president, CEO 37 One Cedar Point Drive, Sandusky 44870-5259 parks president, CEO 9 6300 Wilson Mills Road, Mayfield Village 44143 (419) 627-2233/www.cedarfair.com (440) 461-5000/www.progressive.com Lancaster Colony Corp./LANC $3,322.9 Manufacturer John B. Gerlach Jr. 37 W. Broad St., Columbus 43215 chairman, president, Marathon Petroleum Corp./MPC $18,454.1 Energy Gary R. Heminger 38 (614) 224-7141/www.lancastercolony.com CEO 10 539 S. Main St., Findlay 45840 chairman, president, (419) 422-2121/www.marathonpetroleum.com CEO PolyOne Corp./POL $3,149.1 Manufacturer Robert M. Patterson 33587 Walker Road, Avon Lake 44012 chairman, president, Parker Hannifin Corp./PH $15,466.8 Manufacturer Thomas L. Williams 39 (440) 930-1000/www.polyone.com CEO 11 6035 Parkland Blvd., Cleveland 44124 chairman, CEO (216) 896-3000/www.parker.com Owens-Illinois Inc./OI $3,060.3 Manufacturer Andres Lopez 40 One Michael Owens Way, Perrysburg 43551 CEO The J.M. Smucker Co./SJM $15,456.7 Manufacturer Mark T. Smucker (567) 336-5000/www.o-i.com 12 One Strawberry Lane, Orrville 44667 president, CEO (330) 682-3000/jmsmucker.com Wendy's Co./WEN $2,740.0 Restaurants Todd A. Penegor 41 One Dave Thomas Blvd., Dublin 43017 president, CEO Fifth Third Bancorp/FITB $14,486.9 Financial Greg D. Carmichael (614) 764-3100/www.aboutwendys.com 13 38 Fountain Square Plaza, Cincinnati 45263 services president, CEO (800) 972-3030/www.53.com Convergys Corp./CVG $2,719.8 Customer Andrea J. Ayers 42 201 E. Fourth St., Cincinnati 45202 management president, CEO TransDigm Group Inc./TDG $13,962.2 Manufacturer W. Nicholas Howley (513) 723-7000/www.convergys.com solutions 14 1301 E. Ninth St., Suite 3000, Cleveland 44114 chairman, CEO (216) 706-2939/www.transdigm.com The Timken Co./TKR $2,634.2 Manufacturer Richard G. Kyle 4500 Mount Pleasant St. N.W., North Canton president, CEO FirstEnergy Corp./FE $13,934.8 Utility Charles E. Jones 43 44720 15 76 S. Main St., Akron 44308 president, CEO (234) 262-3000/www.timken.com (800) 736-3402/www.firstenergycorp.com Big Lots Inc./BIG $2,598.4 Retail David J. Campisi MPLX LP/MPLX $11,478.8 Energy Gary R. Heminger 44 300 Phillipi Road, Columbus 43228 president, CEO 16 200 E. Hardin St., Findlay 45840 chairman, CEO (614) 278-6800/www.biglots.com (419) 672-6500/www.mplx.com Worthington Industries/WOR $2,333.1 Manufacturer John P. McConnell Cincinnati Financial Corp./CINF $11,356.8 Insurance Steven J. Johnston 45 200 Old Wilson Bridge Road, Columbus 43085 chairman, CEO 17 6200 S. Gilmore Road, Fairfield 45014-5141 president, CEO (614) 438-3210/www.worthingtonindustries.com (513) 870-2000/www.cinfin.com Chemed Corp./CHE $2,159.2 Health care; Kevin J. McNamara KeyCorp/KEY $10,799.2 Financial Beth E. Mooney 46 255 E. Fifth St., Cincinnati 45202-4726 repair and president, CEO 18 127 Public Square, Cleveland 44114 services chairman, CEO (513) 762-6900/www.chemed.com maintenance (216) 689-6300/www.key.com Greif Inc./GEF $1,952.3 Manufacturer Peter G. Watson Macy's Inc./M $10,242.0 Retail Terry J. Lundgren 47 425 Winter Road, Delaware 43015 president, CEO 19 7 W. Seventh St., Cincinnati 45202 chairman, CEO (740) 549-6000/www.greif.com (513) 579-7000/www.macysinc.com WP Glimcher Inc./WPG $1,893.9 Real estate Louis G. Conforti Cintas Corp./CTAS $10,143.9 Uniforms; Scott D. Farmer 48 180 E. Broad St., Columbus 43215 investment interim CEO 20 6800 Cintas Blvd., Cincinnati 45262-5737 Business CEO (614) 621-9000/www.wpglimcher.com trust (513) 459-1200/www.cintas-corp.com services Dana Holding Corp./DAN $1,777.6 Manufacturer James Kamsickas Mettler-Toledo International Inc./MTD $10,043.6 Manufacturer Olivier A. Filliol 49 3939 Technology Drive, Maumee 43537 president, CEO 21 1900 Polaris Parkway, Columbus 43240 president, CEO (419) 887-3000/www.dana.com (614) 438-4511/www.mt.com Cooper Tire & Rubber Co./CTB $1,772.6 Manufacturer Roy Armes Vantiv Inc./VNTV $8,406.2 Financial Charles Drucker 50 701 Lima Ave., Findlay 45840 chairman, president, 8500 Governors Hill Drive, Symmes Township services president, CEO (419) 423-1321/www.coopertire.com CEO 22 45249 (513) 900-5250/www.vantiv.com Applied Industrial Technologies Inc./AIT $1,764.0 Distributor Neil A. Schrimsher 51 1 Applied Plaza , Cleveland 44115 president, CEO Huntington Bancshares Inc./HBAN $8,348.2 Financial Stephen D. Steinour (216) 426-4000/www.applied.com 23 41 S. High St., Columbus 43287 services chairman, president, (614) 480-8300/www.huntington.com CEO DSW Inc./DSW $1,728.6 Retail Roger L. Rawlins 52 810 DSW Drive, Columbus 43219 CEO Goodyear Tire & Rubber Co./GT $7,438.5 Manufacturer Richard J. Kramer (614) 237-7100 /www.dsw.com 24 200 Innovation Way, Akron 44316 chairman, CEO, (330) 796-2121/www.goodyear.com president Diebold Inc./DBD $1,684.0 Manufacturer Andreas W. Mattes 53 5995 Mayfair Road, North Canton 44720 president, CEO RPM International Inc./RPM $6,667.5 Manufacturer Frank C. Sullivan (330) 490-4000/www.diebold.com 25 2628 Pearl Road, Medina 44258 chairman, CEO (330) 273-5090/www.rpminc.com Park National Corp./PRK $1,440.2 Financial David L. Trautman 54 50 N. Third St., Newark 43058 services president, CEO American Financial Group Inc./AFG $6,353.9 Insurance Carl H. Lindner III (740) 349-8451/www.parknationalcorp.com 301 E. Fourth St., Cincinnati 45202 S. Craig Lindner 26 (513) 369-5000/www.afginc.com co-CEOs, co- E. W. Scripps Co./SSP $1,416.6 Media Richard A. Boehne presidents, directors 55 312 Walnut St., Cincinnati 45202 chairman, president, (513) 977-3000/www.scripps.com CEO

DDR Corp./DDR $6,288.9 Real estate Thomas F. August Abercrombie & Fitch Co./ANF $1,344.4 Retail Arthur C. Martinez 27 3300 Enterprise Parkway, Beachwood 44122 investment president, CEO 56 6301 Fitch Path, New Albany 43054 executive chairman (216) 755-5500/www.ddr.com trust (614) 283-6500/www.abercrombie.com

Steris plc/STE $5,970.5 Manufacturer Walter M. Rosebrough Advanced Drainage Systems Inc./WMS $1,318.5 Manufacturer Joe Chlapaty 28 5960 Heisley Road, Mentor 44060 Jr. 57 4640 Trueman Blvd., Hilliard 43026 chairman, CEO (440) 354-2600/www.steris.com president, CEO (614) 658-0050 /www.ads-pipe.com

RESEARCHED BY DEBORAH W. HILLYER

Numerical information provided by S&P Global Market Intelligence, www.spcapitaliq.com. Market cap as of May 31, 2016. Crain's Cleveland Business does not independently verify the information and there is no guarantee these list- ings are complete or accurate. We welcome all responses to our lists and will include omitted information or clarifications in coming issues. (1) Formerly Health Care REIT. 20160801-NEWS--44-NAT-CCI-CL_-- 7/28/2016 3:28 PM Page 1

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LIFETIME ACHIEVEMENT AWARD RECIPIENT INNOVATION CATEGORY - Finalists* • Peggy Corbin, Ann Killian Recovery Resources • John Corn, Northeast Ohio Regional Sewer District Vice President, Human Resources, Retired, Ferro Corp. • Tony Prinzo, National Interstate HR EXECUTIVE OF THE YEAR CATEGORY TALENT MANAGEMENT CATEGORY - Award Recipient Public Company - Finalists* • Lisa Villao, American Greetings Corp. • Barb Astler, MedData • Maurice Harapiak, Cliffs Natural Resources LEADERSHIP IN DIVERSITY CATEGORY | TEAM • Ana Rodriguez, PolyOne Corporation - Award Recipient • Kim Whiteman, A. Schulman • KeyBank Private Company - Finalists* Brian Fishel (team lead), Mark Novotny, Dawn Roberts, • Jackie Bovinet, ClinicalRM Carole Torres, Luci Workman • Judy Collister, Park Place Technologies HR TEAM CATEGORY - Award Recipient Nonprofit / Government Organization -Award Recipient • Medical Mutual of Ohio • Denise Smudla, Jennings Tom Dewey (team lead), Nancy Arthur, Susan Edwards, Patty Hartmann, Susan Oros, Lydia Shinn RISING STAR CATEGORY - Finalists* • Veronica DeFeo Oubayan, ExactCare Pharmacy • Ashley Qualls, Embrace Pet Insurance PROFESSIONAL DEVELOPMENT - Award Recipient • George Sample, Northeast Ohio Regional Sewer District Presented by Corporate College, a division of Cuyahoga Community College • Katie Talarico, KeyBank • Courtney DiBello, ValMark Securities

*Award recipients in the HR Executive of the Year Public and Private categories, as well as Innovation and Rising Star, will be announced at the event on Aug. 9.

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