Postal Bulletin 22028 (7-13-00)
PUBLISHED SINCE MARCH 4, 1880 PB 22028, July 13, 2000 Dear Fellow Postal Employee: I am pleased and proud to report the much-awaited launch of the new signature capture process and electronic record management system. The July 23 implementation of this program will allow the Postal Service to file delivery records electronically, much as other communication businesses do. This improvement in managing delivery records will provide opportunities to better meet customer needs for proof of delivery services, fraud reduction, and indemnity claim processing. With this new process, we can look up a delivery record from our intranet site in seconds rather than days. The process is simple — our existing handheld and POS ONE scanners will be used to link an article number from a mailpiece, such as Express Mail, certified mail, or insured mail, to a unique number on a delivery receipt signed by the recipient of the mailpiece. This information is stored in a national database, along with the signature information captured when the signed delivery receipt is optically scanned after delivery is complete. A simple, yet effective, way of managing over 400 million delivery records on a yearly basis. Inside this Postal Bulletin are three key articles concerning the new signature capture process. Additional information has been provided in previous Postal Bulletin articles, in communications from our area and district offices, and through other national communication media such as MARKETline and Postal Link. More information will follow. Each and every delivery employee must be provided the proper training and tools to make this program a success. Doing it right the first time, and every time, needs to remain a top priority.
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