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New Connections Annual Report Vodafoneziggo 2017 TABLE of CONTENTS

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New Connections Annual Report Vodafoneziggo 2017 TABLE of CONTENTS New connections Annual Report VodafoneZiggo 2017 TABLE OF CONTENTS Preface 3 4 Enjoyment, anytime and anywhere 28 7 Financial results 51 How do we watch TV? 29 Revenue and operational result 52 1 Highlights 2017 4 The best content 30 Profit and loss statement 53 Annual review 5 Our special events 31 Consolidated balance sheet 54 Facts and figures 7 The power of a good connection 33 8 About this report 55 2 Creating value for customer, 5 Progress: investing in the digital future 36 colleague and society 9 Mobile network 37 Appendix 1 Composition of the board 56 Trends and developments 10 Fixed network 38 Composition supervisory board 57 How we create value 11 Impact on customer and society 40 Appendix 2 CO2 footprint 58 Strategy 12 Looking at the future 40 Products and services 14 6 Connections: empowering people and society 42 3 Organization 16 What did VodafoneZiggo do in 2017? 43 Integration of Vodafone and Ziggo 16 Reducing CO2 with ICT 44 Employees 18 Helping society with ICT 46 Organization structure 23 Impact on customers and society 47 Our policy 23 Cooperating with civil society organizations 48 Purchasing policy 24 Looking at the future 49 The world around us 24 Numbers and figures 50 Preface For us, 2017 was a year of new connections. and open culture together. In 2018 we will build Vodafone and Ziggo had a connection and on that connection, also in a more literal sense, merged into a new, powerful company. We con- by moving to one central office, right in the nected techniques and networks to enable fast centre of Utrecht. and reliable communication. And above all we connected people. We enabled valuable connec- We look back on 2017 with a feeling of satisfac- tions between people and for people. We used tion. But most of all, we look ahead. We want to the power of technology to help people and to shape the digital revolution and accelerate the make our society stronger, to create a feeling of Dutch digitization. That is why we are building connection, to exchange ideas, to open doors to an infrastructure designed to help the Nether- new worlds. So people can enjoy and help each lands maintain its digital advantage. other. Our purpose therefore is, enjoyment and progress with every connection. In the meantime, boundaries between fixed and mobile are blurring. Our customers will always Last year we offered consumers the best en- be online, anytime, anyplace. That is why in 2020 tertainment, like TV programmes, series and we start offering the ‘network of the future’. films. We threw a party for our customers. They Customers will hardly be able to tell anymore received nonstop free extras like faster cable whether they are connected by cable, Wi-Fi or internet and bigger mobile data bundles. We mobile. Our network will be even more stable, improved our customer service with, for example, smarter and faster with internet speeds up to a ‘chatbot’ and visual support in requests for 1 Gigabit per second. We are all ready. help. We acquainted children with the technol- ogy behind our networks to improve their online Finally I want to thank our customers for their awareness, safety and skills. Entrepreneurs were confidence and our employees for their bound- helped towards working more efficiently and less dedication. As long as we stay connected, getting the most out of their company, so they everything is possible. can focus on what they do best: being an entre- preneur. Jeroen Hoencamp CEO VodafoneZiggo Our employees got to know new colleagues and set to work with lots of energy. It took time for everyone to get used to the new organization. 2017 turned out to be year of challenges for all of us. It makes me proud to see how quickly our people settled in and started shaping a positive 3 Annual review Facts and figures 1 Highlights 2017 4 1 Highlights 2017 VodafoneZiggo | Annual Report 2017 First day as VodafoneZiggo The brand new company VodafoneZiggo is off to a flying start and we feel great! By com- bining forces, the fixed network of Ziggo and the mobile network of Vodafone together create a new digital highway in the Nether- lands. Read more Photographs help customers VodafoneZiggo kicks off in the out of a fix Ziggo Dome Sometimes a picture says more On 22 March, more than 7,000 than a thousand words. Especially Journalistic experiment colleagues celebrate the fact that when people experience prob- ‘De Tweede Kelder’ ‘Experience Days’ rouse chil- we are now VodafoneZiggo. CEO Rap app ‘Get the Flow’ lems at home with their internet From the catacombs of dren’s interest in technology Jeroen Hoencamp performs the combats stuttering connection and try to explain Parliament, a group of young Enthusiastic VodafoneZiggo official kick-off. He launches the Children can rap along with what is wrong. That is why in May National coverage for the people makes a daily TV pro- employees introduce children purpose of our new company: hip-hop songs in the Get the 2017, VodafoneZiggo starts with Internet of Things (IoT) gramme in the build-up to the to technology in a playful way ‘Enjoyment and progress with Flow app of VodafoneZiggo. It Visual Customer Support. From The launch of an IoT network with elections to the Lower House on during the ‘Experience Days’. every connection’. With that in is a playful way to help children now on the customer can show nationwide coverage makes us 15 March. Their activities can be Each month, they offer pupils a mind we will make a difference reduce their stuttering. With the photographs of the issue and we the trendsetter of the digital revo- viewed on Ziggo channel 13 and view behind the scenes of our for our customers, for the app they train their diction and can show him in turn how to solve lution. IoT connects devices to the YouTube. company. Netherland and for each other. boost their self-confidence. the problem. internet in an efficient way. Read more Read more Read more Read more Read more Read more JANUARY FEBRUARY MARCH APRIL MAY JUNE 5 1 Highlights 2017 VodafoneZiggo | Annual Report 2017 Campaign ‘Freedom works’ CEO calls for national Research shows that productivity digitization summit strongly improves if employees During the VodafoneZiggo can determine themselves where Digitization Debate, CEO Jeroen and when they work. Digital prod- Hoencamp calls on the govern- ucts and services enable this. With ment to develop an unambiguous the marketing campaign ‘Freedom vision about digitization and to Ajax renews sponsorship works’ Vodafone wanted to inspire spread and support this actively contract its business customers and show and consistently. Otherwise, the The football players of Ajax will them how freedom really works Netherlands runs the risk of keep the Ziggo logo on their out, to enable them to increase lagging behind. chest for some time to come. The their productivity. Faster cable internet for all continuation of the sponsorship is customers Read more proof of a successful cooperation Read more Our customers will benefit from and mutual trust. faster cable internet without hav- Government does business ing to pay extra. For most pack- Read more with VodafoneZiggo ages, internet speeds increase by The Ministry of the Interior and Exclusive film screening Game 33%. Kingdom Relations awards the of Thrones Large hospitals choose Kingdom-wide contract for With cinema chain Pathé we Wi-Fi for hurricane victims Read more VodafoneZiggo mobile communication services offered Game of Thrones fans the Saint Martin VodafoneZiggo provides fixed and (IWR2017) to Vodafone. With opportunity to attend an exclu- Victims of hurricane Irma at mobile telephone to the academic the contract for mobile services, sive screening in one of the Pathé Saint Martin can contact family Slogan expresses feeling of ‘Online Masters’ familiarize hos pi t als in Amsterdam, Rotterdam, Vodafone helps central govern- cinemas. Eventually, hundreds and friends thanks to the efforts exciting future pupils with the digital world Leiden, Utrecht, Nijmegen, ment employees in the Neth- of fans watched the finale of of volunteers of the Vodafone Vodafone says goodbye to its Digital experts show pupils the Maastricht and Groningen. Reli- erlands and abroad to work the second last season in seven Foundation. They set up an emer- slogan ‘Power to You’ and ropes of the digital world in the ability and safety are the prime more flexible, thanks to mobile packed cinemas. Together with gency location where islanders introduces ‘The Future is Exciting. free teaching package Online considerations for these custom- telephony and data. It concerns the highest number of on demand can borrow a tablet, have access Ready?’ The new slogan expresses Masters. VodafoneZiggo launches ers. Once again this proves the 180,000 devices in the coming 4 viewers ever, this was one of the to Wi-Fi and can charge their more aptly what we want and the teaching package during the added value of the combined to 7 years.. highlights of the year for us. mobile phones. where we are heading. national Week of Media Literacy. forces of Vodafone and Ziggo. Read more Read more Read more Read more Read more Read more JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER 6 1 Highlights 2017 VodafoneZiggo | Annual Report 2017 € € 4,019 million Number of unique hours (-4% compared to 2016) 7,477 6,806 of content Ziggo Sport & Revenues Ziggo Sport Totaal: Total number of Total number of approx. 5,500 employees FTE € 1,692 million (-6% compared to 2016) 7 unique Ziggo TV channels Operating result Male-female ratio 50% shareholder VodafoneZiggo 30 countries € 827 million
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