FROM THE SURREY BOARD OF TRADE VOL 4 NO 1 JANUARY/FEBRUARY, 2011

Crossing the Line - a Canada U.S. Border Policy Initiative Under Duress …p3

Board Director Nominations Through March 31 ...... p5

Education: On a Global Scale Conversation with Arvinder Bubber ... p13

BUSINESS LEADER’S TRIP TO INDIA APRIL 12-21, 2011 (10 DAYS)

FOR MORE EVENTS SEE PAGE 11 OR www.businessinsurrey.com Follow us on Twitter: @SBofT

A Surrey Board of Trade publication in partnership with the Now Newspaper www.businessinsurrey.com BN02 JANUARY/FEBRUARY2011

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You have questions. We have answers. Call us at 604 678 9274. 0111BIS JANUARY/FEBRUARY2011 BN03 SPECIAL REPORT Crossing The Line - The Challenge of Maintaining the Bridge Across the Border

Crossing the line: something years ago when a group of fac- Economic Relations in 1988 particularly with the Pacific Rim and problems related to trade taken for granted by Americans ulty members, many of them reflects the fact that it was opportunities for both the state and mobility, to the same level.” and Canadians going back and Canadians and community lead- important to have that kind of and the province.” That research provides the forth across the 49th parallel, ers, believed that they should be expertise on this campus. “The border is really a poten- knowledge base necessary to deal until 9-11-2001. Since then, nec- teaching “Canada,” particularly in “Because 9-11 raised such a tial choke point for the massive with these issues at local, state essary security concerns would Washington, a place so close to huge interest in and about the amount of goods and services and province, and the federal have made it increasingly more the border. Canada-US border, there was an and tourism. If the border isn’t levels of governments for both complex for the “children of a That led to an academic pro- interest that the university create functioning well, there are enor- countries as well as the private common mother” to get togeth- gram; the Center for Canadian some kind of focused institute mous delays for cargo, and many sector right up to the Canadian er, were it not for a research American Studies, which com- concerned with issues related to people won’t travel north or and US Chambers of Commerce. initiative which may now be in prises; transportation, border infrastruc- south because they don’t want to David Davidson also added jeopardy. • Curriculum, including an ture, security and trade, in this deal with hassles and long line- an additional perspective to the Don Alper is the Director interdisciplinary major and specific NW corner of the state,” ups at the border. These prob- impetus for the work being done of the Center for Canadian- minor in Canadian American recalls Alper. “ So we created lems all have severe economic here. American Studies, the Border Studies; the Border Policy Research consequences for both BC and “We can’t neglect the social Policy Research Institute, and a • Outreach, to produce cur- Institute, launched with a grant Washington State.” interaction and the fabric of the Professor of Political Science at ricula and help train K-12 from the U.S. Department of “Although it’s not an advo- cross border culture that has Western Washington University teachers across America, so Transportation. The Institute is cacy organization, we’re clearly grown up in this region. People in Bellingham, Washington. they can teach about Canada very closely related to the Center interested in making the bor- choose for pleasure purposes to David Davidson is the Associate and Canada-US relations. for Canadian-American Studies, der work more efficiently. cross the border in one direction Director of the Border Policy • Business relations; having but officially separate. .” Certainly for business people in or the other for church, clubs, Research Institute. They spoke expert staff who can speak Why should a business person Vancouver, the lower mainland, for shopping. Close to 90% of about their efforts, which have authoritatively about Canada- in lower mainland BC, be con- and Washington State, there is a the traffic across our border is had, and continue to have a criti- US trade issues and facili- cerned? strong interest in having an insti- discretionary.” This means that cal and far-reaching impact in tating specific research on “Obviously Canada and the tute like ours available to do the without an efficient border inter- defining, living with, and doing Canada-US trade relations. US are each other’s largest trad- kind of research we do. I don’t action of this kind is likely to business across that line. The establishment of the Ross ing partners,” says Alper. “Trade think any other entity is focusing decrease. The Center for Canadian- Distinguished Professorship relationships are enormously on producing good evidence- see CROSSING American Studies began 40 in Canada-US Business and dynamic and will only increase, based research on border issues THE LINE page 10 Tax Free Carpet Cleaning

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FROM THE Leadership on Two Key Issues PRESIDENT Affecting Our Economy Nigel Watkinson

A New Year arrives, and with it comes raised in November 2001 and currently we minimum , had potential new leaders for our 2 major polit- have the lowest minimum in Canada rates ical parties in BC and possibly some new and the highest cost of living. The mini- greater than 3 other approaches to Government. One thing is mum wage is $8 an hour for most workers states whose minimum for sure – all the contenders will be asked and there is still an ‘entry-level wage’ of wage was actually higher than the federal what their positions are on a number of key $6 for those who are applying for their rate. A Surrey Board issues affecting our economy. Two of those first paid and which is effective for Alan Blinder, a former Federal Reserve of Trade publication are likely to be and HST. their first 500 hours of work experience. vice-chair and Princeton economics profes- in partnership with The future of HST impacts all of us in According to the WorkRights group in BC, sor was quoted as saying – “My thinking BC, and the sooner we get a decision on about 4.6% of working British Columbians on this has changed dramatically. The the Now Newspaper whether it stays or goes the better. The earned minimum wage in 2006 and of evidence appears to be against the single- uncertainty hanging over this is detrimen- these, 38% were aged between 15 and 19 minded theory that a modest increase in January - February tal to the business climate. The SBOT and years. the minimum wages causes substantial job 2011 the BC Chamber of Commerce both sup- Some people argue that a minimum loss”. Vol 4 | No 1 port the tax. wage is irrelevant and that the law should It is unrealistic to think that we can In theory, the also be abolished. However, every province and dispense with the Minimum Wage law. It affects all British Columbians but in reality territory in Canada has a minimum wage, has been in existence for close to a century impacts very few. In November the SBOT and generally, a minimum wage law exists and is a world-wide practice. However, the debated the Minimum Wage issue and then in most countries around the world. key questions to be answered might be BUSINESS in SURREY, passed the following Motion – “That the The question that is often raised is ‘What should the minimum wage be set is the official newspaper of the SBOT supports an increase in the provincial – ‘Does a higher minimum wage create at?’ Should it be at a level that provides a Surrey Board of Trade. No portion of this minimum wage to a level more reflective of the job losses?’ The arguments for and against livable income? Should it be set at a per- publication may be reproduced in whole cost of living in BC, that the increase to the this thesis have raged ever since Minimum centage of the average hourly wage in BC? or part without the permission of the higher level be made incrementally to ensure Wage was first introduced in Canada in Should minimum wage be related to age as Surrey Board of Trade. a smooth transition to that level and that the 1918, and there is no conclusive proof it is in some countries, with those under 21 minimum wage be reviewed by government on one way or another. Economic theory receiving a smaller amount? Should mini- an annual basis.” would seem to dictate that employers will mum wage be less for those in industries Editor: Before the Board discussed the cut back on hiring if minimum wages are where gratuities are normally received? Ray Hudson Minimum Wage issue, we polled our mem- increased but this does not seem to be the Perhaps these are legitimate questions to bers and of those who replied, 77% sup- general practice. A study done recently put to the potential leadership candidates Associate Editor: ported an increase. by the US Department of Labor reported for both our major political parties. Don Summers The minimum wage in BC was last that 3 American states, which did not have

Editorial Consultant: Beau Simpson FROM THE Walt Disney World CEO Publisher: Anita Patil Huberman came to Surrey Anita Patil Huberman [email protected]

Publisher/GM, Now Newspaper: The Surrey Board of Trade and facturing, government, not for profit - all bring your success for- Gary Hollick Kwantlen Polytechnic University brought industries! mula to life. the magic of Walt Disney to Surrey for the Disney is also special because it taught We are Guest-Driven Business Development & Special first time, at the end of November. Over me, through this course, that we need to (clients). The guests Projects Manager, Now Newspaper: 300 businesses attended a full day confer- celebrate failure. If we are not trying new are the central focus of everything that we ence to learn the quality customer service things, new strategies, then we are not should do. We must continually concen- Arlie McClurg principles that Walt Disney is famous for making our business move forward. Yes trate on exceeding our Guests’ expecta- Contributing Writers: around the world. And in 2011, we’re some things will not work out, but some tions. This is why we are in business. bringing them back. So stay tuned. things will. We strive to continually find new ways Ray Hudson, Anita Huberman Disney is special because it emulates In the Disney Language, the ‘Value to streamline, simplify and add value. This showing what you can do to treat your cus- Chain’ to understand your competitive is how your business will be successful in Photography: tomer right. You don’t just talk about it, but advantage and to define what success looks the long run. Ray Hudson, Don Summers you go above and beyond – and that means like is in the form of: Disney’s life and its business practices thinking outside of the box. When you are Quality Cast Experience (Staff) + have evolved and changed, from small Cover: with a customer or your employees, you Quality Guest Experience (Clients) + Qual creative partnerships to one of the most Peace Arch by Ray Hudson are performing. You are never showing ity Business Practices (Processes) = Future successful companies in the world. It is how tired you are, how busy you are – you Staff are to be charged with the respon- critical, as Disney has done and advised at Delivery Issues: are there in that moment for that one cus- sibility of creating that quality Guest this conference, to maintain the appropri- [email protected] tomer in front of you. And it doesn’t cost experience and carrying out the business ate balance between these facets of doing a thing. It’s about thinking how to create practices. As your business grows, it is business. Office: those little wow’s that will make a service more critical than ever to recognize the As Walt Disney said, “Get a good idea Tel: 604.581.7130 experience memorable. This is the same in importance of maintaining a quality Cast and stay with it. Dog it and work at it until Fax: 604.588.7549 a retail environment, construction, manu- Experience. It is your Cast (staff) that it’s done, and done right.” Web: www.businessinsurrey.com Wear Pink on February 23rd #101, 14439-104 Avenue Bullying is a major problem in our schools, school students organized a school protest Surrey BC V3R 1M1 Canada workplaces, homes, and over the Internet. The in sympathy with a new Grade 9 boy. The Surrey Board of Trade invites businesses to boy had been bullied for wearing a pink shirt help raise awareness on these issues by wear- to school, thus the two students handed out ing pink on February 23rd, 2011. The Surrey pink shirts to all boys in the school, making a Board of Trade encourages all of you to wear non-violent statement that bullying will not be something pink to symbolize that we as a soci- tolerated. Printed on Recycled Stock using ety will not tolerate bullying anywhere. CKNW will be promoting this en masse in 331-2873 or check out the website www. vegetable based inks Why Pink? It originates from an incident February. You can purchase pink shirts from pinkshirtday.ca . All proceeds go to benefit the Please recycle this product. that happened when two high them at [email protected] or call (604) Boys and Girls Clubs. JANUARY/FEBRUARY2011 BN05 Call for Nominations Accomplish - Be a Board Director: 2011 resolutions Influence the direction of your city Rewire your thoughts, remove negative patterns, instill positive ones. Reprogram yourself, like a computer, to take on new roles, goals and Each year in accordance with the Current involvement in a Board of mental patterns that lead to positive habits, more wealth, better bylaws, the Surrey Board of Trade elects Trade Team is an excellent way for a can- relationships and improved health. Increase SELF CONFIDENCE, new members to the Board of Directors didate to gain experience and demonstrate lose WEIGHT, lessen PAIN, freedom from PANIC ATTACKS & FEARS, to provide leadership and direction to our commitment. In addition, the Board rec- release STRESS, be ALCOHOL free, QUIT SMOKING in ONE session organization. This is your opportunity ognizes that it should represent as broad to initiate new ideas to affect, inform and a range of industry as possible. This is influence the Surrey business community. important for the Surrey Board of Trade Call 604 551 4986 right now! A Director of the Surrey Board of Trade to be effective, forward thinking and have Make 2011 your best ever!! must be committed to leadership and is the ability to provide worthwhile input to 0111BIS expected to perform specific duties within municipal, provincial and federal regula- the business community. tors on a variety of issues. WHAT IS EXPECTED OF CALL FOR NOMINATIONS DIRECTORS? We are now accepting nominations The Surrey Board of Trade has incorpo- from the Surrey Board of Trade member- rated selection criteria to guide the Board ship. Nomination packages can be picked in determining who should be recom- up at the Surrey Board of Trade office or Computers down again? mended as per bylaw 9.2: The Nominating e-mailed to you, and must be submitted Why wait for it to ? Team will recommend at least one candi- to the Surrey Board of Trade office by date for each vacancy on the Board. 5:00 pm by THURSDAY, MARCH 31, TekBusters offers great value maintenance The bylaws mandate that any board 2011. Two members in good standing packages to keep your IT running. director shall be: must sign your nomination. • a member in good standing for a mini- Interviews with the Nominating Have your own IT Department mum of two years, Committee will take place afterwards. when you need it. • free of any conflict of interest, Ballot packages will be sent to all voting • be willing and able to attend board meet- delegates (members) in good standing in ings on a regular basis. May 2011. • In addition, it is highly desirable that can- If you have any questions or would tekBusters didates should be able to demonstrate like a nomination package, please contact a familiarity with the Board of Trade’s Anita Huberman at the Surrey Board of operations and activities and show a Trade at 604.581.7130 or at e-mail: Business & Home IT Solutions level of involvement that demonstrates [email protected]. Call Gerry at 778.294.2917 an ongoing commitment to the Board of TekBusters do IT right. Trade’s goals and objectives. www.TekBusters.ca 0111BIS

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Earls Restaurants was begun in LE: For us it starts with out kitchen Edmonton in 1982 by Leroy Earl – it’s the soul of our restaurant. We Fuller. He then brought the restaurant make 90% of our sauces and our food to Vancouver where its popularity in-house, from scratch, every single exploded. More than twenty years later, day. So to take that kind of magic from Earls restaurants populate areas across the kitchen out to the guests each day, Western Canada, the United States, telling product stories every day, like and . The restaurant remains a how our chicken and food is never family-run, private business with many frozen. You can’t get that in other equity shareholders. Leroy handed the places. We have a fresh baked bread management reins over to son Stanley program that is going on right now. Fuller in the mid-1990s. Fuller also Our burger buns, our pizza dough, owns Joey Tomato’s Mediterranean our ciabatta bread is all done every Grill . morning from scratch; we never carry At the Strawberry Hill store, Lee it over. So the kitchen is the soul, the Ellis, is Restaurant Leader and Andy fresh ingredients and the great people we have, the product telling stories and Slinn, is Kitchen Leader. They spoke Andy Slinn and Lee Ellis at the oven. with editor, Ray Hudson, who asked flavours that guests can’t get anywhere about their rather non-traditional titles. else, that’s the magic of Earls. Surrey Board of Trade, we can host of our books and checklists to study. On the service side of things, you LE: We believe we start a events for them; the golf tournament, Before they get into the business and can be an order taker anywhere. We relationship with our partners – not Seasonal Sizzle catering, and so on. iron up a uniform, before they get into can train people to ask what you want employees, because we’re entering a We’re a business that survives from the kitchen, they need to be aware of to eat and drink. We feel that the business relationship with them when the community, so we want to make those things around them like allergies, people we hire and train are people that they come to work for us. We empower sure that we not only give back to the food borne illnesses and all that kind of have great personalities, that can enter them to make their own decisions. community by doing great events, but stuff. Then they come in for a two day the spotlight of a table and entertain a We don’t like to manage them, rather also to be that outlet for businesses to orientation with me. Everyone starts guest, creating an unbelievable guest we like to be leaders and help develop come here and have us do their events out washing dishes, because that’s experience that you can’t get at our them, with their decisions and their and business meetings. where you learn about all those skills relationships with other employees and competition. You’ve talked about the kind of that help you out later like being clean the guests. When you think of restaurant, you individual you look for to be a server. and organized. All the is done tend to think of general public, but AS: We’re very team oriented and What kind of training and orientation by me, because I’m the only one that’s there’s a business focus on some of at the top of the totem pole, just like do you apply to them that’s signature been through the whole grind. As you what you do. Lee says, there are no managers, it’s all Earls? wash dishes, you get two shifts beside about leading people. I get a lot of kids LE: The business community is me and the same thing happens as you LE: It’s a 5 day training session with in here, I think my oldest guy right now super important for us. Whether move through the line and into prep. everything from how important the is 28, so we’re developing people, not it’s lunch or dinner, the business Every single station has a daily routine initial greeting is, to the fundamentals just bossing them around. If you can community lives in Surrey and makes that they get taught and I don’t sign off of serving, hosting, expediting and teach them young, they’ll stay and be decisions about where they are going for them until I can give them the ok even the quality of food when it comes here like me for 8-9 years. That’s what to go. We want to get involved with and approval. out and what it should look like. We we’re looking for businesses so they know we’re here and cover every aspect of the restaurant Finally, Lee, you have something provide an outlet for them to come in Lee, tell me a little about Earls and from wine training, to drink training, called the Chef’s Table. What is that? for business meetings, or like with the its philosophy. to food training. A major focus of The Chef’s table is a sales tool for ours is product knowledge, and that us so the public knows what we can has to be 100% before they can even do. We take 5-6 guests into the back talk to a guest. They need the product of our kitchen where I host and serve knowledge and the personality where them. It’s a different look at Earls and they can take over the spotlight. they actually sit and eat in our kitchen. How about in the kitchen, Andy? People are able to call and set those We’re in a day and age where a lot up with us. The approximate value is of people are showing up with food about $500. We can talk about price allergies and sensitivities. Has that when they call, but it’s a great idea for made your life more complicated? Xmas gifts for business contacts and meetings or even outings in general. AS: It is a little more complicated, but on the positive side, there are so Earls Strawberry Hill is at the many tools and resources available north east corner of Scott Road and now. With my staff, even before they 72nd Avenue. Contact Lee Ellis at come into an orientation, they will 604.501.2233 or go online at have a week of studying to do on food www.earls.ca. safety and sanitation, as well as some JANUARY/FEBRUARY2011 BN07 events Nico-Wynd Mark Your Calendar: PUBLIC GOLF COURSE 3601 Nico-Wynd Drive (at Crescent Road & 140th Street) Surrey, BC XCALIBUR BOWLING AND ENTERTAINMENT B2B • Large, Licensed Patio Date: Thursday, February 10, 2011; 6:00 – 8:00 p.m. with Scenic Views Location: Xcalibur Bowling & Entertainment (12350 Pattullo Place) Admission: Free • Play a Quick Nine or Full 18 FUTURE MEMBER ORIENTATION • Tournament Events Booking Fast! Date: February 16, 2011; 4:00-5:00pm Location: Surrey Board of Trade Conference Room For Further Booking Information Please Call:

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“Now, with respect to the research we “Aside from the road network, this wrestling with in border management, In response to a publish, it’s applicable across the length information helps TransLink and the and then we figure out from those issues question about of the border. We can’t forget that 90% of Whatcom County Transportation what research we can do to provide the outside fund- Canada’s population are borderlands-resi- Authority think about the market for data stream and analytical capability to ing, Alper dents and about 60% of people crossing cross border transit services, and even for help support resolution of those policy said, “To the border are Canadians.” determining the market for the Cascades issues. That’s what we’re all about.” keep “From the get-go, ‘ said Davidson, “our Amtrak service. It’s a strong resource for But cuts are impacting educational the Institute emphasized applied research, Nexus development, which enjoys very facilities in Washington and WWU and directed toward the policy groups which high use in the region. This same study will impact the program actually manage and make a difference at also showed a great big pool of regular “If the cuts continue the way they look research flowing, , we proposed $150K the border. Our target is federal, provin- cross border travelers that could benefit right now, it could mean that one or the per year over three years as a pilot pro- cial, state and local officials.. Our research from being in Nexus, particularly in the other of these programs would have to gram, to maintain the level of border focus has been trying to feed them the Surrey and the Bellingham regions, and shut down’, says Alper. “I think that would research that we’re currently doing.” data they need to make decisions about identified an area for greater focus for be a disaster, because we are unique in He said that the Institute and the other how to best manage the border.” promoting the program.” providing a solid educational and research Canadian studies academic programs “For example, In 2007, we fielded a “In 2009”, said Davidson, “we did the outlet for Canada-US studies right here continue to get support from other exter- team of 15 students, to go to the four same kind of applied research for the in a critical cross border region, and we’re nal granting agencies—mostly federal border crossings separating Whatcom FAST program for trucks, the commer- geographically and academically posi- departments in Ottawa and DC—so we County and the Lower Mainland and cial equivalent of Nexus, at crossings in tioned to be really good at it. I believe the are not entirely dependent on the State interview 15,000 drivers, going each Lynden and Sumas. We’ve discovered that Border Policy Research Institute offers of Washington. We’re always working in direction, over a span of a few weeks to despite the huge investment in infrastruc- the only research capability in the region partnerships with other universities and find out about their residence, Canadian/ ture by BC and Washington, use of the right now to actually look at the kind of organizations and looking for funding in American, destination, what they were program in our region is low. Washington topics that David was talking about. No different places.” travelling for, how frequently they State is concerned that they spent $52M other university has this kind of research “We’re well known and have a certain crossed the border, are they a Nexus building a lane at Pacific Highway for capacity, So that could be lost and I think amount of influence in the places where member or not, were they in a Nexus lane trucks to use going to Canada, which cur- that would be a huge loss to the regional policy is getting made and changed,” said or not.” rently carries 2% of the traffic. It’s become business community that depends so Alper. “That’s important and it’s some- This on-going project has produced a a high level topic of discussion between heavily on cross border business and thing that the region’s small and medium big database that’s called ‘border circula- the Premier and the Governor with inves- trade.” sized businesses ought to care about. It’s tion analysis’, to determine if there are tigations about what can be done.. That’s “We’ve suffered severe cuts this year, in their interest that this kind of capability changes needed for the road network near where we come in to do the research to so now it’s a question of what will hap- continues to exist.” the border to minimize delay. It’s used by show the policy people who’s crossing pen next year and the year after that. The For more information please go to both the BC Ministry of Transportation the border, what they’re carrying, where university is still trying to figure it all out. www.wwu.edu/bpri/ and and Infrastructure and the Washington they’re going to and coming from.” The whole budget equation for the State www.wwu.edu/canam/ State Department of Transportation to “Those are examples of what we do. of Washington is really in flux right now, For the business perspective, see understand how people are using the road We attend meetings regionally to deter- so we’re always looking at external dollars “Help Canada House” on Page 11 network and identify deficiencies. mine what the issues are that people are to ensure these programs continue. “ Michael Levy Report: – January 2011 and Beyond

The best way to describe out with, that they are quite their rates in December at 1%. go higher too. In the past the outlook for the coming worried about the financial With what’s going on in the several weeks, they’re already year is, tentative. We don’t system in Canada, because of global recovery and the fact up in the United States about know what’s happening in the rising family debt: $1.46 that the governor of the Bank a half of one percent off their the global recovery. From in credit card type debt for of Canada is warning that it’s historical lows. They haven’t day to day, Europe is a huge every dollar of income. The not smooth sailing ahead, we started to move up here, but problem, more than is being is worried are still going to keep interest it could very easily follow the made out to be, and there’s about what’s going on in rates at this level. But once US. And that’s an area of debt certainly no way of stopping Europe. They’re particularly they start to move, they can you don’t want to be caught Michael Levy is the the economic woes that are worried about what’s going move pretty darned fast. in if you have a variable rate Financial Commentator for going on with some of the on in the US and the shape The one thing I think our mortgage, because those European Euro nations from of their recovery, and I think readers should take note mortgage rates will go higher. the Corus Radio Network coming to the shores of North we have to take heed of that. of is that the yield on the With respect to real estate, and is regularly heard America. There isn’t this To me, 2011 is a year of great ten year bonds of both the where are the inventory levels huge barrier on the Europe caution, particularly the first and at currently? on CKNW. A Director side of the Atlantic Ocean, six months. the Government of the US is There is very little left. of the Surrey Board of and I think we saw the first So if you can pay down going up significantly. Those Real estate is still pretty of that when Obama came your credit cards, you better yields are where the banks in good. We’re not seeing the Trade, he is the founder and talked of a wage freeze move those off first? Canada finance a lot of the same kind of figures we were and Managing Director of for US civil servants. I think I would. To me, debt is mortgage money that they at the peak, but we’re selling that’s just the first of many of the most debilitating of all loan out. Now there isn’t a at higher prices and we’re Border Gold Corporation. such situations that are going situations, particularly if the huge demand for mortgage selling more than a year ago. to manifest themselves in interest rates start up. But, money right now, so the rates In fact, REmax just came out North America, particularly there is no sign that the can stay down. But with any with their report that was in the US. But I’ve got to say, interest rates are going to kind of a perk-up in consumer with a recent study that the start up any time soon. The demand, the higher interest continued on Bank of Canada has just come Bank of Canada had kept rates could see mortgage rates next page JANUARY/FEBRUARY2011 BN11 Businesses Called to Help Canada House

Recent disclosure that funding cuts Access Inc. in Ferndale Washington, community close to Bellingham, on at Western Washington University is coordinating a effort to raise both sides of the border to help.“ could jeopardize much of the work of awareness in the business community, “We need to raise about $150K each a small but vital university program in both northwest Washington, and in year for the next 3 years in order to just centered in the university’s Canada communities of the lower mainland. maintain their current programs. But House, which houses the Center for Pettinger, and a number of other we feel that we should really be looking Canadian American Studies and the business participants including for more than that to help them grow,” Border Policy Research Institute. the Surrey Board of Trade in these said Pettinger. “We want to set up a The programs under the direction programs are concerned that the separate website and vehicle to promote of Professor Don Alper (see related business community isn’t very aware of “Canada House” specifically and their article: Crossing the Line) are the programs’ value to commerce on various programs.” considered heavy weight when it comes both sides of the border. He said it was The focus for the fundraising effort to generating the research that aids interesting that in the recent summit will be a special fund-raising dinner in the governments of both the US and between Premier Gordon Campbell late April 2011 when the Center for Canada, Washington and BC, and many and Governor Christine Gregoir , at Canada US Studies will have their 40th Jim Pettinger, President and Owner of other agencies in the development least 5 of their 8 agenda items were Anniversary. International Market Access Inc. of border policies, including such based on research projects that were “In the shorter term,” said Pettinger, significant pieces as the Nexus done by the Border Research Institute. “we’re trying to arrange a couple of Consulate and involving the new and FAST border trusted traveller “It’s probably not well understood receptions, one on the Canadian side Canadian Consul.” programs. by the university itself,” said Pettinger, of the border that would be done in For further information or to In an effort to help, Canadian “and possibly the state government conjunction with Phillip Chicola, US participate, contact Jim at ima@ businessman, Jim Pettinger, President that might be funding them. I thought Consul General in Vancouver and then ucantrade.com and Owner of International Market I’d ask the people in the business one on the US side with the Canadian

ECONOMIC UPDATE cont. from previous page Surrey Business contrary to the Canadian Real careful and pick you sectors. Estate Association’s (CDRA) Michael, we live in a society report, just several weeks apart. that’s fueled by consumer Leaders to go CRDA was negative at worst spending and demand, yet one and neutral at best, but REmax of our problems is consumer was saying that the Lower debt. How do we square that to India in Mainland of BC could see a circle? 10% increase in sales, year over I don’t know. I think year, and a 5% increase in price we’ve got to get more into April 2011 year over year. Now, we’re what we can afford, and comparing with pretty weak less into slamming more on figures, but the fact remains the credit card. That could that currently there is not a temporarily put a bit of a - Surrey Board of Trade – opening up the world to local lot of inventory coming on kink in retail sales, but I think the market, and the buyers are that Canadians have been a businesses – through our Chamber of Commerce/Board still out there, even through little more careful. You can’t December and the Christmas keep putting debt on the season. credit cards and not have any of Trade global partners Looking into the spring, repercussions, especially when where should one be looking to unemployment rates are still a The Surrey Board of Trade and Program Manager The Business and Cultural invest? concern. The last figures that Business Delegation to India (India) experience is priced at $2790 Well I still like gold, and came out in the first Friday from April 12-21, 2011 (for 2. Arun Pandeya, President + tax per person and the not so much as an investment in December, although they 10 days) to Delhi and Mumbai Indo Canadian Business Tourist/Cultural Experience but as much as a hedge. You’ve gained jobs, they weren’t the (including Agra and Jaipur) Commerce and CEO is priced at $2190 + tax per got to have a little hard metal full time, sustaining jobs, so I is for anyone wanting to do of Air Canada – India person. Price includes airfare, in your portfolio, because think we’ve got to be very, very business in India or simply Operations accommodation, daily buffet you’re protecting your paper careful. In other words, keep experience India. Surrey breakfast, English speaking assets. The stock market spending, but keep it within businesses that attend will be MUMBAI: tour manager, luggage could be vulnerable. What your limits. able to introduce themselves Wine, Iron, Steel, Textiles, handling and airport transfers. I’m seeing on the stock market Make note that on February to on-the-ground business and Film, Finance, Pharma, Information Sessions are is very good results coming 3 the annual Economic industry connections in India. Automotive scheduled for January 20 and in from previous quarters. Forecast Lunch takes place, Business meetings/receptions February 17 – all from 6-7pm But in almost all cases, there featuring Michael Levy will be set up in advance 1. Bombay Chamber of Commerce - in the Surrey Board of Trade are warnings from CEO’s, with more of his insight to departure and for those Conference Room (#101, CFO’s and Presidents that the in to the year ahead. This wanting simply a sightseeing/ 2. Indian Merchants 14439-104 Avenue) or you guidance for what’s coming is year it also includes Dr. cultural option, this is also Chamber of Commerce can view trip itinerary details a little tentative, and they don’t Linda Duxbury, Workplace available. at www.businessinsurrey.com. expect to see the same kind of Demographic Expert from VANCOUVER: performance going into 2011. Carleton University, who will NEW DELHI: 1. Consul General of India If you have any questions, That worries me somewhat; so put context to the coming please contact Anita Mining, Automotive, 2. Ministry of Small pick your sectors. Remember, skills shortages, workplace Huberman, CEO of the Telecom, Infrastructure, Business, Technology and not everything gets hit all at demographics, and the Surrey Board of Trade at Agriculture, Food Economic Development once, just as not everything societal change that is coming! 604.581.7130 or at anita@ 1. Mario Ste-Marie, goes up in a bull market all at Please register at www. 3. Canada-India Business businessinsurrey.com Minister (Commercial) the same time, so be very, very businessinsurrey.com Council – BC Chapter BN12 JANUARY/FEBRUARY2011 Coverage You Can Count On We can offer you insurance on all of the following and more! Homeowners, condominiums, tenant/contents, mobile home, medical/travel, automotive (ICBC and private), motorcycles, ATV/Recreational vehicles. Builders, contractors, land/building ownership, liability, manufacturing, strata buildings, small business owners (daycares, plumbers, printers, restaurants, etc.)

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Johnston Meier Insurance Agencies 140-10362 King George Blvd, Surrey B.C. 604-584-4456 [email protected] 0111BIS JANUARY/FEBRUARY2011 BN13 Thinking and Learning on a Global Scale – Arvinder Bubber, SBOT’s Business Person of the Year Arvinder Bubber, is one of the which can be a great resource for of the municipality. have an enormous diversity that most respected and accomplished innovation and research, particularly The municipality has to accept even communities in other parts men in Surrey. He is Chancellor of in Surrey. From that will grow other that is the biggest eco- of the lower mainland don’t Kwantlen Polytechnic University, industries that can flourish in Surrey. nomic driver in any municipality. have. But the challenge is bring- Principle in AS Bubber & Associates, Obviously we don’t have any min- Most enlightened municipalities ing these cultures together to Chartered Accountants, and was ing or oil in Surrey, but we can have have realized that and understand take advantage of the wide range recently selected a the Surrey Board support industries for these as well the value of post-secondary educa- of skills and innovative potential of Trade’s Business Person of the as eco–friendly industries such as tion in their communities, and how that such diversity can create. Year. Endurance Wind Power, who were that community is strong. Which I’ll answer that with an exam- In light of the recent launch of the award winners at this year’s Business means a large number of students ple. I attended two functions. Board of Trade’s Education paper, he Excellence Awards. I think the future from that community should be One was a South Asian commu- spoke with editor Ray Hudson about is not just the resources sector but going into that post-secondary insti- nity that had invited the leader the growing business community in from technology. tution, not only to do undergraduate of the opposition party, Michael I think this creates a great Surrey, and the need for adequate And that’s here I think, we’re degrees, but to do graduate, post Ignatieff. This clearly showed to me opportunity. So let’s take it one step and appropriate education services going to see a very close melding graduate degrees and research in the that a community of recent migrants further and relate it back to what we in the city. of work and education, and not community. are actively involved in the democ- were saying earlier about the role of Where does business need to go just specifically in higher educa- We have Kwantlen Polytechnic racy of this great country. They are post secondary education and the in this city in the next ten years, tion. Even the trades have become University and SFU in Surrey. quoting the senior leaders of the role of the municipality. The role what sorts of business do we need so highly skilled and technologi- Kwantlen’s research is of the applied political parties and participating in of SFU and Kwantlen is not just here as we have moved from bed- cally based that a lot of education is nature, as opposed to pure research, the process. That’s one! local, it’s global, like at the Business room community to metro centre? required around them from agricul- which if done strategically, can be a And in the same evening, I Excellence Awards when we heard The transition has happened ture to the traditional construction partnership with the municipality went to a fund-raiser put on by the Dr. Coren speak about our business quite rapidly over the last twenty trades. and local businesses. If the munici- South Asian community for the BC school. Or the Surrey Board of Trade years, as we have become a destina- The business council says that pality says that in twenty years we are Children’s hospital. Again, there pursuing business contacts and rela- tion place with people coming to seventy percent of the jobs, now and driving towards creating an industry were several hundred people there tionships by going to India in April, Surrey to work. The Surrey business in the future are going to require in a certain sector, then the educa- raising money, and they broke previ- we have to play globally, and we have community is growing quite rapidly, some sort of post-secondary educa- tion sector has to also step up to the ous records. Again it was great to to prepare young adults for a global and within few years we should see tion. So just going to high school plate and try and meet the labour see people actively involved in sup- market. They may live and work a few head offices and major branch or dropping out, is not going to be demands for that area. So, I think porting one of the great institutions and even create jobs locally, but their offices and plants here. This is the enough to secure a job and maintain enlightened leaderships do recognize of BC. thinking has to be on a global scale. place to be over the next 30 – 40 a growing standard of living. And these sorts of things and understand Then on Sunday, I accompanied So I cannot overstate the value of the years. this speaks to your point that this these partnerships and I know SFU, my wife shopping. And literally local economy and education, tied in What kinds of business can grow melding, this shared responsibility Kwantlen and the City of Surrey every aisle I walked down, I heard a so strongly with the new immigrant here in Surrey? I think we have to be between the education sector and work very closely together, along language that I did not understand. communities that are coming into realistic. Being a resource country, the municipalities, is the key to the with the School district, which is So other than English and a couple Canada, bringing wonderful oppor- our strongest assets are resources vibrancy and sustainability of the the feeder system for students. And of other languages that I speak, I tunities to connect with the commu- that come out of the ground, community. Both of them, and I unless you can create that demand was listening to different dialogues, nities across the globe to ultimately whether it’s mining oil or agriculture. think they do, realize that you cannot from the students who are graduat- different dialects, and I thought, my create jobs here. Our other strong asset which to exclude one from the other, at the ing from high school, you lose them. God, what a rich place. and how for- build further is our education system risk of jeopardizing the sustainability The blessing in Surrey is that we tunate we are to be living here.

Townshift – Community Evolution By Design

Allen Aubert is a local Architect, past which these designs would also be exposed new thinking and new development and become the most important book of all. president of the Surrey Board of Trade and to the communities. Equally, the mayor to try to break the stereotype which is how And this hasn’t been done before either, it’s the instigator of many community initia- was said to be keen to have all the designs the developments appear now.” another first - to take an idea from competi- tives in Surrey from vertical farming to heri- received for each community and shared “It was very well received by the com- tion and plant those seeds in the communi- tage and community rail, to TownShift. He with that community to get some feedback. munity” said architect Aubert. “Some ty, have them nurtured by that community describes the second phase of Townshift This was completed during the last couple referred to it as having the horse before the and then try to grow things from them.” the international design competition to of weeks of November and the first week of cart for once, and we’ve had some incred- Aubert said they were just about at that develop ideas for Surrey’s Five town centres December. ible feedback. The sentiment was, ‘I hope phase, and in addition, have an opportu- apart from the core. “We developed five stand-alone publica- we can build some of this someday.” nity, along with Councilor Marvin Hunt, “This phase of Townshift is somewhat tions, one for each town centre, which con- Now our plan is to create a sixth book, to present it to the Federation of Canadian unique because normally competitions tained the majority of the entries, the very which will be published in March-April, Municipalities at their annual meeting, in conclude when the designs are received and best in our opinion,” said Aubert. “These and feature the views of the community, February, in Victoria.. the winners are announced,” said Aubert. are not necessarily designs that would along with the feedback from the meetings. When that’s done, all the entries and the The competition generated 138 submis- get built, but they are ideas that could be “And if it’s possible,” said Aubert, “we sixth book will be put on a website hosted sions and notwithstanding the excellent imbedded into future projects if the com- may even be able to develop a series of rec- by the city. It will be frozen - there will be designs that were awarded the prizes, there munity liked them. In other words to see ommendations for those who may be inter- no further activity, however the material are an additional 125 designs that wouldn’t these ideas that pertain to issues within ested such as council, planning authorities will remain on display for at least five years. normally be seen again. So the commit- their community, by designers from around or developers. We’ll be able to synthesize it The latest information may be seen at tee decided to develop a process through the world, and how they might stimulate down somewhat. So for some people it will www.townshift.ca

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Mainland Sand & for businesses and citizens to call when they As of Jan 1, 2011 Greig Wilson & Rasmussen Gravel collected 4 large come across a homeless person who they feel LLP has changed their name to Wilson ACROSS the boxes of canned food for is in need of assistance but not necessarily the Rasmussen LLP. More info: 604.583.7917; B ARD the Surrey Food Bank at their assistance of the RCMP. This is a non-emer- www.wilsonrasmussen.com. employee Christmas banquet in gency number. Three easy steps: Call the LINK December. They also raised almost Line 604.589.5465 (LINK), describe the loca- $500 from the 50-50 proceeds, and one of tion of the homeless person and the operator ARTIST OF THE Congratulations Announcements their trucking contractors then matched the 50- will contact the outreach worker for that area Elisa Olsen of the Burns Bog Conservation Analytic Systems has been certified to the 50 amount. What a great way to show the spirit and make contact to offer services and shelter. MONTH Society has been nominated as a Champion International Standards Organization, ISO 9001- of Surrey Business. More info: 604.882.5650; More info: www.businessinsurrey.com. Artists Ernie Faessler and Isabell Simpson are www.surreyfoodbank.org. of Change. She’s made it into the top 10 of 2008. In September 2010 they proceeded through Surrey Firefighters Charitable Society has currently displaying their work at the Surrey the list as of this writing, and the win- their first audit with the help of their ISO auditor Amanda Curpen Murdoch, of Murdoch Board of Trade (101-14439 104 Ave, Surrey). ners will be announced January 16 on CBC from Intertek Testing Services. Their second and Jewellers, will attend the Gem Show in Tucson, For information on art rentals or purchasing, call News. Congratulations Elisa. More info: final audit took place in early November Also Arizona, February 01 to 08. She hopes to return the Arts Council of Surrey at 604.585.2787. www.cbc.ca/change; www.burnsbog.org. included in their ISO certification is their CNC with a good selection of fine gems, some with Canadian Western Bank has officially been division: Metal Action Machining in Surrey, BC. unusual shapes and markings for new, hand- named one of Canada’s 10 Most Admired More info: www.analyticsystems.com. crafted, custom designed jewellery. 2011 will NEW MEMBERS: Corporate Cultures by Waterstone Human Analytic Systems has been approved as a valued also see a new jewellery item – a handcrafter Amrita Sehra - Student Member Capital. The winning organizations are selected supplier to the Quadrem Global Support group. custom design sterling dogtag in recognition of Automation One Business Systems Inc. by a panel of experts based on five measure- In 2009, Quadrem’s Supply Network supported the Imagination Library, sponsored by the South Botany Bay Landscape Services Inc ment criteria, including: vision and leadership; the management of more than US$22 billion in Surrey Kiwanis Club. More info 604.536.4348. Century Group Lands Corporation cultural alignment, measurement and sustain- spend. Analytic Systems isnow part of the 60,000 donated $70,000 as part of their $500,000 pledge (Century Group) ability; rewards, recognition and innovative suppliers that can provide buyer solutions to to Surrey Memorial Hospital Foundation’s Darpan Publication Ltd. business achievement; corporate performance; more than 1500 companies around the world Emergency Centre Campaign. Foundation Endurance Wind Power Inc. and, corporate social responsibility. More info: such as Rio Tinto, Vale, Sandvik Mining, Thiess, Board Director Bruce Hayne (L) and Ex Servicemen Security Service Ltd. President/CEO Jane Adams (R) accepted the www.cwbank.com; www.waterstonehc.com/ INCO and MM Electrical Merchandising. Exam One cmac/canadas-10. More info: www.analyticsystems.com. contribution. In honour of the donation, part of the new Emergency Centre will be named Form Retail Advisors Inc. Shannon The Burns Bog the Surrey Firefighters Mental Health and Genesys Designs Inc. Cupskey, Conservation Addictions Crisis Response Unit. More info: Graham Hoffart Mathiasen Architects account man- Society offers www.surreyfirefighters.com; Island Vision Television ager for IRLY interpretive tours www.smhfoundation.com. Michelle Morrison, RMT Distributors of Burns Bog. Ltd., has won The tours are a L to R: Jane Manning, Peace Arch Hospital RBC’s Surrey Region Commercial Centre Murdoch Jewellers the Greater great way for your Foundation (PAHF); Dianne Watts, Mayor of presented a $21,000 donation to Surrey Royal King Palace Vancouver employees to dis- Surrey; Jackie Smith, PAHF; Kulwinder Sanghera, Memorial Hospital Foundation. The money Sicotte and Associates Home Builders cover the globally RED FM was raised through a golf fundraiser this past The Cooperators Association’s unique ecosystem RED FM (93.1 fm) held a one-day radio-thon September in support of the neonatal intensive AARTI Catering (GVHBA) in our own back- and raised $200,000 for Peace Arch Hospital care unit. The Emergency Centre Campaign also Agilent Security Co. Ltd. prestigious yard. Don your and Community Health Foundation in received a $31,141 donation from the Buddhist Bobby Hayre - Student Member Compassion Relief Tzu Chi Foundation Rooftopper Award. The prize is awarded to the rubber boots and enjoy an afternoon of activity, support of the OH BABY appeal for a new Canadian Manta-Angan International Canada, as part of their pledge of $155,704 to member who brings in the most new members education and fun. Membership or event spon- maternity ward. On-air appeals were made Foundation Society sponsor one of the Children’s ER Isolation Rooms. in a fiscal year. Not only is Shannon the first sorships are also available to show your com- throughout the day by station hosts and visi- Church’s Chicken and only woman to have won this award, this is mitment to a healthy environment. More info: More info: www.smhfoundation.com. tors, including City of Surrey Mayor Dianne Everest Development Group the third consecutive time she has won it. Her www.burnsbog.org; 604.572.0373. Watts, City of White Rock Mayor Catherine The Mayors’ Council on Regional Transportation remarkable networking skills have helped fuel Executive Fire & Safety Ltd. Ferguson, Peace Arch Hospital mater- has reappointed Nancy Olewiler and two new Fiji Guided Tours the association’s 700-person membership. More nity doctors, donors and moms. More info: directors – Barry Forbes and Don Rose – to info: Catherine Brownlow 604-598-5474. www.peacearchhospital.com; www.redfm.ca. the TransLink Board, effective January 1, 2011 Homelife Benchmark Realty HSBC Bank Canada Robert Half International has released to January 1, 2014. The new directors will fill the vacancies that will be left by Dale Parker Local Trifecta their 2011 Guides. They have been Modern Home Furnishings - New Westminster publishing their annual guides since 1950. and David Unruh who had both elected not to Modern Home Furnishings - Surrey The guides include data based on thousands stand for reappointment. Forbes is the President of job placements managed by the com- and Chief Executive Officer of Westminster Pulse DesignLab pany’s Canadian Offices. More: for IT info Savings and Credit Union. Rose has 25 years Smith & Associates http://bit.ly/7yM4Yf; for financial info - experience in commercial and corporate law and Source Office Furnishings www.roberthalf.com/salarycentre. more than 12 years in senior governance roles. TekBusters Computers Ltd Olewiler is a professor in the Department of The Fraser Valley Real Estate Board (FVREB) WIND Mobile has donated $10,000 to a YWCA Vancouver Wally Oppal was Economics and director of the Graduate Public Edison Electric (2010) Ltd. housing development for single mothers in appointed this fall Policy Program at Simon Fraser University. Surrey. In partnership with the City of Surrey as the new co-chair More info: www.translink.ca. RG2 Productions and BC Housing, Alder Gardens will encompass of the SFU India Jordan Gutierrez, a fourth-year econom- 36 units that will cater to single mothers and their Advisory Council. ics student and owner of Librerialeo.com, has children with priority given to Surrey residents. He is one of four new RECEIVE $100 won Simon Fraser University’s 2010 Student As a YWCA supportive housing model, Alder council members Entrepreneur of the Year (SEY) award. He is Gardens will offer a pro-rated, income-based and will co-chair Know someone that should be a member of the Surrey Board the creator of Latin America’s biggest online rent system whereby residents pay no more than along with SFU of Trade? Let us know, and if they sign up successfuly, you’ll medical bookstore – which, by year’s end, 30 per cent of their income. In addition, the President Andrew receive a $100 SBoT credit. Contact Indra or Zinnat for more Petter. More info: expects sales in excess of $1.2 million. Gutierrez women will receive comprehensive support ser- info: 604.581.7130. receives a $1,500 prize package and entry to vices, tools and resources single mothers need to www.sfu.ca. SFU’s VentureLabs Student Incubator, which build their economic independence and prevent Dennis Chan, Chair of the S.U.C.C.E.S.S. Board offers business development assistance by future homelessness or at-risk of homelessness. of Directors, announced today that Tamara JOIN THE SURREY BOARD experts and mentors. The SEY runner-up was More info: ywcavan.org; www.fvreb.bc.ca. Vrooman, President and Chief Executive Jack Qiao, sole proprietor of PartKart and an Liquid Capital Pacific Corp. has become an Officer of Vancity, has joined the S.U.C.C.E.S.S. OF TRADE SFU systems engineering student. His compa- Imagine Caring Company. This is Canada’s Board of Directors. Vrooman joins 20 other Find out how membership in the Surrey Board of Trade opens ny offers a collaborative prototyping platform leading corporate citizenship initiative. Caring S.U.C.C.E.S.S. Board Members and will oversee that allows students, hobbyists and anyone else Company membership assures clients, refer- an annual budget of $36 million. More info: doors to new business opportunities, locally and internationally! to create physical objects and devices. Qiao ral sources, employees and other stakeholders www.success.bc.ca. Be a part of Surrey’s business voice at al levels of government. also received the new BCIC Student Award that companies are committed to investing in You are invited to attend our India trip information session for Technology Entrepreneurship, a $500 prize. the local and global community. Other local More info: www.sfu.ca. members include Westminster Savings Credit on February 17, 6:00-7:00pm in the Surrey Board of Trade Dennis Chan, Chair of the S.U.C.C.E.S.S. Union and TELUS. As part of this program, Conference Room (101-14439 104th Ave, Surrey). You’ll learn Board of Directors, announced that Thomas Liquid will be investing at least 1% of pre-tax more about our upcoming spring trip to India and how it will Tam, a long-time member of the executive team profits in charitable causes locally and through- and currently acting Chief Executive Officer, out the world. More info: deffa@liquidcapi- help your business grow. Register online at www.businessinsur- has been appointed as the new CEO. Tam is a talcorp.com; financingsuccess.ca. rey.com or call Heather at 604.581.7130. dynamic leader and has been with S.U.C.C.E.S.S. Brenda Steele for the past 18 years. During the last two decades of Mary Kay he has contributed significantly to the growth Cosmetics and and success of this organization. He joined her husband Don ONGOING SPONSORS S.U.C.C.E.S.S. in 1992, not long after he had hosted a “grand- Sheraton Vancouver Arts Council of Canadian Springs immigrated to Canada from Hong Kong with Walmart representatives Ashkan Dana and children’s” reunion Guildford Hotel Surrey 604.764.0608 his wife, Adela and his two-year-old daughter, in November. Rebecca Stover (L) present a $5,000 donation Ling. He has served in various roles, includ- Their 3 daughters to the Surrey Memorial Hospital Foundation. 604.582.9288 604.585.2787 Official water supplier. ing Director of Administration and Resource were home from The Foundation’s Sarah McDiarmid (R) Official event sponsor Official artwork One Bean Coffee Development and Business and Economic Japan, Pakistan and accepted the check. More info: www.smhfoun- for the Surrey Board supplier for the Surrey Program Director. He has been the Acting CEO 604.897.6551 Canada. Teachers, dation.com. of Trade. Board of Trade office. since the of Tung Chan. More info: colleagues, school chums and family friends Official coffee and tea www.success.bc.ca. The Surrey Board of Trade is now running attended to celebrate. 604.574.8989 the LINK Line, a unique telephone number sponsor JANUARY/FEBRUARY2011 BN15

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