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OMNITRACKER Interfaces www.omnitracker.com Test OMNITRACKER Get in touch with us! Interfaces Integrate external systems and data sources OMNITRACKER offers many options for integrating external systems or data sources – online as well as offline. This ensures the consistency of your data and makes sure you can flexibly support your business processes. Key Benefits Challenges Easy integration of external data In most companies individual business units have established their . Core functionality of the own software systems. However their IT must support all business OMNITRACKER platform processes seamlessly. Certain up-to-date data for various processes . Preconfigured interfaces must always be available. Optional additional modules Powerful interfaces Connecting external systems In heterogeneous IT environments, powerful interfaces help you to . Microsoft® Exchange Server exchange information between the systems used. Therefore duplicate . Microsoft® SharePoint Server recording of data is not necessary and you always have access to the . baramundi Management Suite current status of your data. Web services . Telephone systems How can OMNITRACKER help you? . Mail server OMNITRACKER offers you many interfaces for efficiently integrating . Inventory systems external systems and data with your processes. The Automation . Geo information systems Interface, a comprehensive programming interface for easily OMNITRACKER Platform connecting external systems, is included in the OMNITRACKER . Import and export platform. Additionally OMNITRACKER offers you flexible import and . Automation Interface export mechanisms, and the option to create database views. Various . Web Service OMNITRACKER Core Components enhance the functionality of the Core System and offer preconfigured interfaces to popular third-party OMNITRACKER Core Components systems. Interface Bus . SSL Gateway Hard to believe? Let us prove it! . Email Gateway . CTI Gateway . Scanning Gateway . GIS Gateway www.omnitracker.com Interfaces . Server-side scripts: Scripts are executed directly on the server. OMNITRACKER offers many options for integrating external systems or data sources – online as well as OMNITRACKER includes its own script editor, which offline. features a range of functions and significantly . OMNITRACKER Automation Interface simplifies the creation of new scripts and the . OMNITRACKER Web Service adaptation of existing scripts: . Data import and export . Auto-completion . Database views . Automatic display of parameters . OMNITRACKER Interface Bus . Syntax highlighting . OMNITRACKER Email Gateway . Automatic indentations . OMNITRACKER CTI Gateway . Error detection in VBS functions . OMNITRACKER Scanning Gateway . Code snippets: save and manage code snippets . OMNITRACKER GIS Gateway to facilitate code reuse . Includes: move functions to function libraries and OMNITRACKER Automation Interface use them several times The OMNITRACKER Automation Interface is a Scripts can be called in the following situations: comprehensive programming interface. It allows you . Object call in OMNITRACKER to integrate external applications or automate internal . After a configurable timeout OMNITRACKER tasks. You can also implement the . Regularly based on a specified schedule most complex requirements with the OMNITRACKER . Incoming email Automation Interface without having to modify the . User login Core System. Telephone call You can access elements of the OMNITRACKER . Call of a web service method database using COM objects. Various access options Additionally scripts can be started manually. are available: The Automation Interface is the cornerstone for . Programming languages, e. g. C++, C# integrating OMNITRACKER with other applications. It . Stand-alone scripts (for example in VBScript), consists of a DLL, which acts like an OMNITRACKER ® e. g. as a WSF file (Windows Scripting File) client, and can be used over a network. The DLL ® . Scripting-capable applications (e. g. Microsoft does not have to be run on the same machine as the ® Word or Excel via VBA) OMNITRACKER server. Via the integrated OMNITRACKER VBScript engine, a powerful tool for creating your own OMNITRACKER Web Service internal scripts. The OMNITRACKER Web Service is a programming You can use scripts in OMNITRACKER in different interface which gives you platform-independent contexts. access to OMNITRACKER. Whereas the . Editing objects: OMNITRACKER Automation Interface is COM-based . Create an object and only usable under Microsoft® Windows®, the . Modify an object OMNITRACKER Web Service can access . Modify status OMNITRACKER from applications running on other . Controlling OMNITRACKER remotely from other operating systems. applications You can use the OMNITRACKER Web Service for . Controlling other applications remotely from adding, modifying or deleting objects. Additionally you OMNITRACKER can retrieve a list of objects by certain filter criteria or OMNITRACKER scripts are differentiated on the by identifiers, and call server side scripts. You can basis of where they are executed: pass input and output parameters to the scripts. Client-side scripts: Require the client in order to be executed. They enable direct communication with the user. www.omnitracker.com 2 Data import and export OMNITRACKER Gateway for Microsoft® In addition to the OMNITRACKER programming Exchange Server interfaces, import and export functionalities are also The OMNITRACKER Gateway for Microsoft® available for exchanging data with external systems. Exchange Server gives you access to mailboxes and You can export OMNITRACKER data in the following public folders in Microsoft® Exchange Server. formats: Through the easy exchange of data between both . Microsoft® Access® file systems you avoid data redundancy and make your . Microsoft® Excel® file workflows considerably more efficient. Text file . Synchronisation of tasks, calendar entries, . CSV file appointments and contacts . XML file . Data management with one single tool The most popular file formats and protocols are also . Data filtering during import supported when importing data. You can import data . Export of OMNITRACKER attachments from the following sources: . Based on web service technology . Microsoft® Access® file . Mailbox impersonation . Microsoft® Excel® file . ODBC OMNITRACKER SSL Gateway . LDAP The component OMNITRACKER SSL Gateway is . Outlook® liable for costs. It encrypts the communication . OMNITRACKER folder between OMNITRACKER server and Windows client . XML file according to the TLS protocol. It also encrypts SMTP, The target structure of imports can be complex folder IMAP4 and POP3 traffic to and from the email trees within an OMNITRACKER application. During gateway via SSL/TLS. the import, depending on the type of import definition, the data is automatically normalised, i.e. redundant OMNITRACKER Gateway for Microsoft® data is removed. XML data can be retrieved from Windows SharePoint Services external files or from a web server. Using the OMNITRACKER Gateway for Microsoft® You can configure imports and exports and label, Windows® SharePoint® Services you can exchange save and load the import or export definitions. data between OMNITRACKER and Microsoft® Additionally they can be scheduled for automatic Windows® SharePoint® Services. You can access execution. tasks, documents, contacts, announcements and user-defined lists. Database views . Import from user-defined SharePoint lists in In OMNITRACKER you can very easily configure OMNITRACKER database views for accessing the data directly using . Export from OMNITRACKER to user-defined external tools. In this way you can for example use SharePoint lists. external Business Intelligence tools for evaluating . Export of documents from OMNITRACKER to your current data without any detours or delays. SharePoint document libraries OMNITRACKER Interface Bus . Data filtering during import . Export of OMNITRACKER attachments Using the preconfigured interfaces in . Based on web service technology OMNITRACKER Interface Bus, you can considerably reduce the effort involved in integrating external systems. Microsoft® Exchange Server . Microsoft® Windows® SharePoint® Services . baramundi Management Suite . Web services www.omnitracker.com 3 OMNITRACKER baramundi Gateway . "Outbound" . Send messages created by OMNITRACKER Administration of the company's IT is becoming applications increasingly more complex. With OMNITRACKER . If necessary, convert to other formats using baramundi Gateway you can integrate the baramundi third-party products Management Suite into the OMNITRACKER IT Service Management Center. This simplifies client The OMNITRACKER Email Gateway represents the management considerably and offers optimal support "single point of contact" (SPOC) for all message to the service desk through quick and easy access to channels. This uniform and efficient communication the latest information about clients. platform between the service recipient and the . Control and management of baramundi service organisation significantly increases Management Suite core processes directly in the productivity and efficiency. OMNITRACKER IT Service Management Center The OMNITRACKER Email Gateway is used for the . Up-to-date information about hardware and following tasks: software installed . Automatically sending OMNITRACKER- . Overview of software licences directly in the ITSM generated emails using SMTP or MAPI CMDB . Receiving emails from mail servers using the . Initiation of software distribution from POP3, IMAP4 or MAPI protocols OMNITRACKER ITSM problem
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