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OMNITRACKER Core Components to Adapt Your OMNITRACKER System Optimally to Your Business Requirements

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OMNITRACKER Core Components to Adapt Your OMNITRACKER System Optimally to Your Business Requirements www.omnitracker.com Test OMNITRACKER Get in touch with us! Core Components Expand OMNITRACKER with ready-to-use components Use the powerful OMNITRACKER Core Components to adapt your OMNITRACKER system optimally to your business requirements. The ready-to-use Core Components are part of the OMNITRACKER business process platform and expand its functionality. Key Benefits Increased demands on IT Products of the highest standard Demands on IT increase as your business processes become more . Developed over many complex and variable. Simultaneously there are heavy cost pressures years on IT departments. Geared towards customer and market needs Flexible software support . Functionally and If your processes change or new processes need to be supported, technologically mature your IT must quickly provide the corresponding procedures. This . Ongoing development requires flexible systems, that can be easily expanded and adapted . Many successful to new requirements. installations worldwide How can OMNITRACKER help you? Suitable for every company size OMNITRACKER has a modular design and is fully scalable. Using . Grows with your the OMNITRACKER Core Components you can actively shape the requirements continuous modification and optimisation of your business operations. Flexible licensing model: The OMNITRACKER Core Components are added onto the powerful You only license what you OMNITRACKER Core System. You can use each Core Component really need. individually or in combination with others. This means that you remain Manufacturer as reliable partner flexible and can react quickly to new requirements. Comprehensive support from OMNINET Hard to believe? Let us prove it! . Involvement of customers in product planning High integration capability . Open, standardised interfaces . Pre-configured interfaces to popular third-party products . Easy-to-combine Core Components Investment security . Contractually-guaranteed release compatibility . Modular design, expandable at any time www.omnitracker.com OMNITRACKER Core Components . OMNITRACKER Reports and Business Intelligence OMNITRACKER Reports to create meaningful reports from your data and comprehensive integration of BI solutions. OMNITRACKER Interface Bus Using the preconfigured interfaces in OMNITRACKER Interface Bus, you can considerably reduce the effort involved in integrating external systems. Microsoft® Exchange Server The OMNITRACKER Core Components are part of . Microsoft® Windows® SharePoint® the OMNITRACKER platform. They enable you to Services customize and add on to OMNITRACKER. baramundi Management Suite . Web services . OMNITRACKER Email Gateway OMNITRACKER Dashboard OMNITRACKER Email Gateway supports the . automated, rule-based processing of incoming and OMNITRACKER Dashboard allows the structured outgoing emails and integrates mail servers via display of several reports and statistics at a glance. standard email protocols. Detailed information on Core Components . OMNITRACKER CTI Gateway The following pages give detailed information about OMNITRACKER CTI Gateway integrates computer- the individual Core Components. supported TAPI-capable telecommunications systems . OMNITRACKER Email Gateway (page 3) (telephony). OMNITRACKER CTI Gateway (page 4) CTI: Computer Telephony Integration . OMNITRACKER Scanning Gateway (page 5) . OMNITRACKER GIS Gateway (page 6) . OMNITRACKER Scanning Gateway . OMNITRACKER Reports (page 7) . OMNITRACKER Interface Bus (page 8) The OMNITRACKER Scanning Gateway compiles an . OMNITRACKER Dashboard (page 9) inventory of WMI-capable IT network components . OMNITRACKER Interfaces (page 10) and automatically saves the results in the . OMNITRACKER Web Gateway (page 11) OMNITRACKER database. OMNITRACKER GIS Gateway The OMNITRACKER GIS Gateway establishes the connection to a geographical information system (GIS) and offers comprehensive and intuitive features: . Mapping . Route planning . Sequence optimisation . Geocoding . Display of location data in map material One important application is the dispatch of field staff and service technicians. www.omnitracker.com 2 OMNITRACKER Email Gateway service organisation significantly increases productivity and efficiency. Using the OMNITRACKER Email Gateway you can integrate different communication channels into OMNITRACKER in order to centrally process transmitted messages. The OMNITRACKER Email Gateway supports different message formats and therefore forms the basis for a "Unified Messaging System": . Email . Fax . SMS . Telex . SNMP traps . Voice OMNITRACKER Email Gateway for consistent email processing The uniform interface means that messages of different formats can be identified, viewed and Applications processed. Non-email-based message formats must The OMNITRACKER Email Gateway is used for the be converted to an email-based format using a third following tasks: party product. Automatically sending OMNITRACKER- generated emails using SMTP or MAPI Advantages of the OMNITRACKER . Receiving emails from mail servers using Email Gateway the POP3, IMAP4 or MAPI protocols . Automatically processing, analysing and . Uniform interfaces converting emails into OMNITRACKER . Supports various message formats objects . Reduced administrative effort . Saving emails in the OMNITRACKER . Automated email transmission database . Automated processing of inbound emails . Automatically linking emails with OMNITRACKER objects, for example, Basic functionality service requests. The OMNITRACKER Email Gateway is the basis of There are several ways in which you can process uniform messaging in OMNITRACKER: incoming emails. For this purpose you can use the . "Inbound": OMNITRACKER Automation Interface, a . Accept messages from different channels comprehensive programming interface, which is part . If necessary, convert to email format using of the OMNITRACKER Core System. third-party products . Create your own scripts, containing . File in different mailboxes on various mail processing rules. servers . Create OMNITRACKER objects . Automated processing automatically from incoming emails and . "Outbound" easily interpret email information such as . Send messages created by OMNITRACKER the subject, email message ("body"), applications sender and recipient addresses. If necessary, convert to other formats using . Use full-text search for emails and email third-party products attachments. The OMNITRACKER Email Gateway represents the "single point of contact" (SPOC) for all message channels. This uniform and efficient communication platform between the service recipient and the www.omnitracker.com 3 OMNITRACKER CTI Gateway With the OMNITRACKER CTI Gateway you can integrate telephone systems easily: . Via Windows TAPI (if the telephone system provides a TAPI-2.x-driver) . Via the OMNITRACKER telephony interface. This allows the integration of non TAPI-capable telephone systems (COM interface). Basic functionality The OMNITRACKER CTI Gateway offers you comprehensive options for processing incoming and Telephony settings in the client outgoing calls in the OMNITRACKER client: . Display of incoming and outgoing calls in The OMNITRACKER CTI Gateway provides user- the OMNITRACKER client friendly functions, e. g. the search function or the . Logging times of incoming and outgoing easy addition of telephone numbers. You can enter calls telephone numbers in the following ways: . Administration of telephone locations . Full format, i.e. including the country . Option of developing scripts to execute code and local area code user-defined tasks for incoming calls . Telephone number relative to defined server location In order to support OMNITRACKER installations configured across area code regions and country The OMNITRACKER client provides a function for borders, the concept of telephony locations is used. simulating an incoming call, facilitating the development of scripts to be executed on receipt of A telephony location contains all the information an incoming call. required to process a telephone call from a certain client. It contains, for example, the country and local area code, prefixes for local, long-distance and Applications international as well as telephone system-specific The OMNITRACKER CTI Gateway supports all TAPI- settings like special prefixes for internal and external 2.x-capable telephone systems. calls. One of these telephony locations is identified as If the OMNITRACKER client initiates an outgoing call the "server site". via TAPI, a monitoring window displays information The use of the location concept enables every on the current call status. The optional logging OMNITRACKER client to convert the display format function for telephone numbers ensures that every of the telephone numbers so that they can be used call is traceable at a later time. from the current location without any further modification. www.omnitracker.com 4 OMNITRACKER Scanning Gateway With the OMNITRACKER Scanning Gateway you can connect inventory systems to OMNITRACKER: . OMNITRACKER inventory scanner . Standard inventory systems from third- party manufacturers This allows you to automatically manage data about the software and hardware inventory of a network. Advantages of the OMNITRACKER Manage and monitor software and hardware inventory with the OMNITRACKER Scanning Gateway Scanning Gateway You can manage the most diverse types of data: . Easy, automated generation of the . Hardware information, e. g. inventory data of heterogeneous IT . Computer name and IP address networks . CPU type and speed . Versatile evaluation options . Motherboard and BIOS
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