GIA Reader, Volume 31, Number 3 (Winter 2021)
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A Qualitative Review of Cruise Service Quality: Case Studies from Asia
sustainability Article A Qualitative Review of Cruise Service Quality: Case Studies from Asia Yeohyun Yoon 1 and Kyoung Cheon Cha 2,* 1 School of Hotel and Tourism Management, Youngsan University, Busan 48015, Korea; [email protected] 2 Department of Business Administration, Dong-A University, Busan 49236, Korea * Correspondence: [email protected] Received: 2 September 2020; Accepted: 29 September 2020; Published: 30 September 2020 Abstract: Although the cruise sector is considered an ‘unreplaceable’ form of tourism, with the cruise industry recording steady growth over the years, there is a lack of research and analysis on cruise ships themselves. Accordingly, this study sought to determine whether service quality differences among ships operating in the Asian market could suggest broader implications for the sustainability of the cruise industry. We chose the SERVQUAL framework for the analysis; we also employed the multiple case study method and topic synthesis to compare the service quality of three ships. Of the ships investigated—the Costa Victoria, Diamond Princess, and Superstar Virgo—the Diamond Princess had the highest service quality. Based on the results, we outlined suggestions for improving the quality of cruise services, including introducing the latest large ships and high-tech facilities, complying with the departure and arrival times of sailing schedules, improving the ratio of crew members per passenger, establishing a cruise personnel training system, and expanding membership program operations. Keywords: cruise; service quality; SERVQUAL; onboard attributes 1. Introduction Cruise tourism is one of the fastest growing tourism segments, and it has undergone significant transformation, especially in the last few decades [1,2]. -
Vaccines from Bahrain, Which Are Under Probe, Are Chinese, Officials
WITHOUT F EAR OR FAVOUR Nepal’s largest selling English daily Vol XXIX No. 29 | 12 pages | Rs.5 O O Printed simultaneously in Kathmandu, Biratnagar, Bharatpur and Nepalgunj 34.4 C 2.5 C Friday, March 19, 2021 | 06-12-2077 Nepalgunj Jumla Vaccines from Bahrain, which are under probe, are Chinese, officials say Nepal’s drug regulator says it is consulting with foreign and health ministries, as the issue is not just technical but also concerns bilateral ties and diplomacy. ARJUN POUDEL Sinopharm’s BBIBP-CorV but not to KATHMANDU, MARCH 18 Sinovac’s CoronaVac. Nepal, however, has not rolled out A report on an investigation into Sinopharm vaccines yet. The Oxford- how 2,000 doses of Covid-19 vaccine AstraZeneca vaccine was the first to were brought to Nepal by a Bahraini get emergency use authorisation in prince was to be submitted on Nepal. The vaccine, manufactured by Thursday evening. the Serum Institute of India under the But officials on Thursday afternoon brand name of Covishield, is current- said that the vaccines were Chinese, ly being used in Nepal. not AstraZeneca as claimed before. Sheikh Mohamed Hamad Mohamed At least two officials at the Health al-Khalifa, the Bahraini prince, and Ministry, who did not wish to be his team landed in Kathmandu on named, said that the vaccines from Monday on an Everest mission. Bahrain are Chinese and developed The Nepali embassy in Bahrain on by Sinovac Biotech, for which Nepal Monday said in a statement that the has not granted emergency use prince’s team would be carrying 2,000 authorisation. -
Lloyd E. Rigler
Lloyd E. Rigler Send Flowers loyd Eugene Rigler, a California industrialist and investor whose arts philanthropy ranged from L music in Los Angeles to ballet in his native Northern Plains to the New York City Opera to public television, died Dec. 7 at his home in Los Angeles. He was 88. His death was announced by the Rigler-Deutsch Foundation in Hollywood, of which he was president, and the New York City Opera, of which he was vice chairman. Mr. Rigler was the founder of Classic Arts Showcase, an eclectic television service that distributes performing arts lms at no cost to public television stations, and of the American Association for Single People, which ghts for the economic rights of the unmarried. Mr. Rigler, who built a fortune with Adolph ' s Meat Tenderizer as its foundation, started as a salesman during the Depression. His connection with television also started early, with the 1939-40 New York World ' s Fair, at which he demonstrated RCA ' s new television technology to astonished audiences. He and a partner, Lawrence E. Deutsch, who joined him in making Adolph ' s Meat Tenderizer a national brand, began their philanthropy modestly in the early 1950s, when they formed the Lloyd E. Rigler-Lawrence E. Deutsch Foundation. The foundation was an innovative venture that helped make the matching funds concept a powerful fund-raising tool. Their foundation contributed to the creation of the Los Angeles Music Center and the John F. Kennedy Center for the Performing Arts in Washington, D.C. Deutsch died in 1977 and willed his holdings to the foundation. -
Section 2: the China Model: Return of the Middle Kingdom
SECTION 2: THE CHINA MODEL: RETURN OF THE MIDDLE KINGDOM Key Findings • The Chinese Communist Party (CCP) seeks to revise the inter- national order to be more amenable to its own interests and authoritarian governance system. It desires for other countries not only to acquiesce to its prerogatives but also to acknowledge what it perceives as China’s rightful place at the top of a new hierarchical world order. • The CCP’s ambitions for global preeminence have been con- sistent throughout its existence: every CCP leader since Mao Zedong has proclaimed the Party would ultimately prove the superiority of its Marxist-Leninist system over the rest of the world. Under General Secretary of the CCP Xi Jinping, the Chi- nese government has become more aggressive in pursuing its interests and promoting its model internationally. • The CCP aims to establish an international system in which Beijing can freely influence the behavior and access the mar- kets of other countries while constraining the ability of others to influence its behavior or access markets it controls. The “com- munity of common human destiny,” the CCP’s proposed alter- native global governance system, is explicitly based on histor- ical Chinese traditions and presumes Beijing and the illiberal norms and institutions it favors should be the primary forces guiding globalization. • The CCP has attempted to use the novel coronavirus (COVID-19) pandemic to promote itself as a responsible and benevolent global leader and to prove that its model of governance is su- perior to liberal democracy. Thus far, it appears Beijing has not changed many minds, if any. -
HOUSE of REPRESENTATIVES—Friday, December 7, 1973
40264 CONGRESSIONAL RECORD — HOUSE December 7, 1973 chance we can get it up on Monday, (At this point Mr. HELMS assumed the to be assigned to a position of im portance which we are endeavoring to do at this Chair.) and responsibility designated by the Presi- time. If the Senate will allow the leader- Mr. H A R R Y F. BYR D , JR . I move dent under subsection (a) of section 80 6 6 , ship a little flexibility, we will do our that the S enate stand in adjournment in grade as follows: best in that regard and give S enators until 11 a.m. on Monday next. To be lieutenant general the picture. The PR E S ID IN G O FFIC E R . U nder Maj. G en. R oyal N . Baker, xxx-xx-xxxx R We hope that the C ommittee on A p- the previous order, the Chair lays before (m ajor general, R egular A ir F orce) , U .S . propriations will be able to report the the S enate C alendar N o. 494, S . 2176, A ir Force. defense appropriations bill around Tues- the N ational Fuels and E nergy C onser- U.S. NAVY day and with the consent of the Senate, vation A ct of 1973; and, without objec- A dm . R ichard G . C olbert, U .S . N avy, for we could take that up on Thursday and appointm ent to the grade of adm iral, when tion, the motion to adjourn is agreed to. retired, pursuant to the provisions of title Friday. -
COVID-19: Emerging Trials and Treatments
Emerging Therapies for CoVID-19 CAPT Ryan Schupbach, PharmD, BCPS, CACP Vice Chair, IHS National Pharmacy & Therapeutics Committee IHS COVID-19 TeleECHO Session September 17, 2020 OBJECTIVES • Identify evidence-based therapies for treatment of CoVID-19 SARS-CoV2 structure • Review clinical trial characteristics of Spike (S) emerging CoVID-19 therapies Envelope (E) Genome RNA Nucleocapsid (N) • Examine the availability and staging of Membrane (M) leading CoVID-19 vaccines Adapted from Jin Y et al. Viruses. 2020 March 7 2 DISCLOSURE STATEMENT Nothing to disclose • I have no financial relationships with commercial entities producing healthcare related products and/or services. 3 Potential Therapies: CoVID-19 • >1000 compounds theorized with potential against COVID-19 • 27 FDA-approved drugs initially identified as candidates (repurposing) • Over 20,000 safety-tested (unmarketed) compounds in FDA Database • 400,000 natural products available; many using supercomputers to identify computational matches (pharmacophore analysis) • Over 1200 clinical trials registered globally since March • Analysis showed 38% of trials had planned enrollment of <100 patients 1. Krogan, N. How COVID-19 Drug Hunters Spot Virus-Fighting Compounds. Scientific American. March 20, 2020. 2. US Food and Drug Administration. FACT SHEET. www.fda.gov/about-fda/fda-basics/fact-sheet-fda-glance 3. Stat-AppliedXL analysis. Data from ClinicalTrials.gov 4 4. Steele Ji. Medical Press. https://medicalxpress.com/news/2020-06-lab-naturally-compounds-potential-covid-.html. June 19, 2020 5 Kupferschmidt K, Cohen J (2020) Race to find COVID-19 treatments accelerates. Science (New York, NY) 367:1412–1413 6 FasterCures. The Milken Institute. © 2020 Milken Institute and First Person. -
Star Cruises Limited
Hong Kong Exchanges and Clearing Limited and The Stock Exchange of Hong Kong Limited take no responsibility for the contents of this announcement, make no representation as to its accuracy or completeness and expressly disclaim any liability whatsoever for any loss howsoever arising from or in reliance upon the whole or any part of the contents of this announcement. Genting Hong Kong Limited (Continued into Bermuda with limited liability) (Stock Code: 678) ANNOUNCEMENT (1) AUDITED RESULTS FOR THE YEAR ENDED 31 DECEMBER 2020; AND (2) GRANT OF WAIVER FROM STRICT COMPLIANCE WITH RULE 13.46(2)(a) OF THE LISTING RULES Reference is made to the announcement of Genting Hong Kong Limited (the “Company”) dated 31 March 2021 in relation to the unaudited annual results of the Company and its subsidiaries (the “Group”) for the year ended 31 December 2020 (the “Unaudited 2020 Results Announcement”). As stated in the Unaudited 2020 Results Announcement, the auditor has notified the Company that more time is required to complete the audit and therefore the unaudited annual results of the Group for the year ended 31 December 2020 contained therein have not been agreed with the Company’s auditor as required under Rule 13.49(2) of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited. The Board of Directors of the Company is pleased to announce that the auditing process for the annual results of the Group for the year ended 31 December 2020 has been completed. The Group’s audited consolidated statement of comprehensive income and consolidated statement of financial position in this announcement is consistent with the unaudited annual results of the Group contained in the Unaudited 2020 Results Announcement. -
20200430 the Tragedy of Missed Opportunities
The Tragedy of Missed Opportunities THE TRAGEDY OF MISSED OPPORTUNITIES COVID-19 Human Costs and Economic Damage Contents|1 The Tragedy of Missed Opportunities This report is authored by Dan Steinbock, Ph.D. is the founder of Difference Group Ltd (www.differencegroup.net). He has served at the India, China and America Institute (USA), Shanghai Institutes for International Studies (China) and the EU Center (Singapore). Prologue I have analyzed the COVID-19 prospects ever since the ‘mystery pneumonia with an unknown etiology’ was discovered in Wuhan, Hubei, at the end of December 2019. The first maJor international pandemic since the Spanish flu is likely to cause millions of infections and hundreds of thousands of deaths, and a global contraction that will prove far more consequential than the 2008/9 global recession. Despite China’s relatively successful battle to contain the outbreak, and the World Health Organization’s (WHO) international alerts and repeated warnings, the mobilization against the outbreak in Europe and the United States began weeks too late as several critical opportunities were missed. That’s why I wrote the report at hand. It is important to understand the underlying forces behind maJor policy mistakes to avoid new mistakes and overcome future challenges. It is heavily documented to show how critical pathways were missed. “For too long, the world has operated on a cycle of panic and neglect,” WHO director-general Dr Tedros said over a year ago, months before the novel coronavirus outbreak. “We throw money at an outbreak, and when it’s over, we forget about it and do nothing to prevent the next one” And he warned: “This is frankly difficult to understand, and dangerously short-sighted.” COVID-19 is not the first pandemic; nor will it be the last one. -
NATIONAL ORGANIZATION for WOMEN and Domestfc PARTNERSHIP RIGHTS
NATIONAL ORGANIZATION FOR WOMEN AND DOMESTfC PARTNERSHIP RIGHTS A PROPOSAL TO: NOW, INC. NOW FOUNDATION NOWPACs NOW LEGAL DEFENSE & EDUCATION FUND TO PROMOTE GENDER-NEUTRAL DOM ESTIC PARTNERSHIP LAWS AND BENEFITS PROGRAMS AND To OPPOSE SEXIST RESTRICTIONS IN SUCH LA WS AND PROGRAMS SUIJllyflTTED TO PATRICIA IRELAND, -- PRESff)ENTOFNOW THOMAS F. COLEMAN EXECUTIVE DIRECTOR SPECTRUM INSTITUTE SEPTEMBER 14, 1998 CONTENTS 1. Letter of Transmittal ...... .............. I C. Spectrum J nstitute: 2. What NOW and its affiliates can do to promote Lett~r of Augu.st 20, 1998, gender-neutral domestic partnership laws and benefits seekmg a meetrng . ....... ............ 33 programs . ..................... .. .. ... 3 Letter of July 31,1998, 3. How sexist domestic partnership laws and benefits about Massachusetts Governor .. ...... 34 programs violate principles endorsed by NOW . 4 D. Alternatives to Marriage Project, 4. Why NOW should cosponsor a Civil Rights Summit letter of August 5, 1998 ..... ........... 36 on Marital Status Discrimination ...... ... .. 5 E. Magnus Hirschfeld Centre for Human Rights, 5. NOW's Women-Friendly Workplace Campaign: letter of August 7, 1998 ...... ... .. ... 38 statement of principles ...... ... ............ 8 14. Positions of Senior Citizen Organizations: 6. Domestic Partnership: A secular institution for non marital households (statement of principles) .. 9 Congress of California Seniors, against exclusion of opposite-sex couples . ... 40 • 7. Coleman, "Domestic Partner Benefits: Meeting the Needs of Unmarried Workers," 71,e Self illSllrer, AARP, September 1996 . .. ........................ 10 supporting inclusive domestic partnership ... 41 8. Municipalities extending health benefits to domestic 15. Statements of Gay and Lesbian Rights Activists: partners ...... ... .. ..... ........ ....... 14 Opposing exclusion of opposite-sex couples 9. Municipalities with domestic partnership from domestic partner benefits programs .. -
2021 Panetta Lecture Series Begins Black History Month Essay
0 Kiosk In This Issue Saturday, February 20, 2021 Howard Burnham’s ‘Writ in Water’: the life and work of John Keats as recalled by his friend and enabler, Black History Month Essay Contest Leigh Hunt Zoom performance 5:30 PM Winners and Sponsors Begin on Page 3 Written and performed by Howard Burnham. https://zoom.us/webinar/register/ WN_1P33pbJnRgm5il_SHuHmwQ • LIBRARY EVENTS 10:00am Tuesday: Pacific Grove’s LIve Zoom Preschool Stories (Ages 2-5) 3:30pm Wednesday: Recorded Crafternoon! video (Ages Times 4-14) Times 11:00am Thursday: Local NEWSpaper for Pacific Grove & the Peninsula Recorded Baby Rhyme video Local NEWSpaper for Pacific Grove & the Peninsula (Ages Birth-2) Feb. 26 - March 5, 2021 Vol. XIV, Issue 15 Second Tuesday of the month Your Community NEWSpaper is Music by MaryLee at 11:00am In honor of people lost to COVID 19 Please visit https://www. pacificgrovelibrary.org/calendar for details. • New exhibits at Pacific Grove Art Center The show runs through February 25, 2021. 568 Lighthouse Avenue, Pacific Grove, GALLERY HOURS 12-5 pm Wed-Saturday. For more information please contact Kim Moreno: office 831-375-2208, cell 831-747-0764 • • Saturday, March 6 2021 Howard Burnham’s “Pshaw!” George Bernard Shaw at ninety Zoom at 5:30 PM • The southern closure of Highway 1, currently in place just north of Pacific Valley at PM 16, will relocate north to the Big Creek Vista Point at PM 27.3 on Friday Feb. 19, at 5 pm. This is three days earlier than origi- nally anticipated. The Pacific Grove Chamber of Commerce help a ceremony at Lovers Point Park to honor pople lost to COVID 19. -
War and Imprisonment: a Discourse Analysis Exploring the Construction
War and Imprisonment: A Discourse Analysis Exploring the Construction of Meanings and Realities Surrounding COVID-19 Within Mainstream News Media A dissertation submitted in partial fulfilment of the requirements of the for the degree of Master of Arts at the University of Hertfordshire Emma Beach B.A. Hons. The University of Hertfordshire School of Humanities De Havilland Campus Hertfordshire August 2020 Copyright: No part of this dissertation may be quoted or reproduced without the author’s permission and due acknowledgement. I have read and understood the university regulations concerning plagiarism and collusion. Contents Abstract .................................................................................................................................. 2 1.0. Introduction .................................................................................................................... 3 2.0. Hypothesis ...................................................................................................................... 4 3.0. Literature Review ........................................................................................................... 6 4.0. Methodology ................................................................................................................. 15 5.0. Findings ........................................................................................................................ 19 6.0. Discussion .................................................................................................................... -
Chapter Five Gay Marriage
The Domino Effect How Strategic Moves for Gay Rights, Singles’ Rights and Family Diversity Have Touched the Lives of Millions Memoirs of an Equal Rights Advocate by Thomas F. Coleman Spectrum Institute Press Copyright © by Thomas F. Coleman All rights reserved. Published 2009 Printed in the United States ISBN 13: 978-0-9825158-0-8 www.dominoeffectbook.com Spectrum Institute P.O. Box 11030 Glendale, CA 91226 (818) 230-5156 [email protected] With gratitude to my life mate and spouse, Michael A. Vasquez, for supporting and helping me over the last three decades as I have advocated for many of the cases and causes described in this book And with appreciation to family members, friends, and colleagues, who have stood by me and worked with me since the early 1970s to achieve equal justice under law for all segments of society CONTENTS About the Author ...................................................... I Acknowledgments .............................................................. v Preface .................................................................................... 1 Chapter One: Birds of a Feather ................................ 5 Young gay law students shake up the legal system Chapter Two: From Defensive to Offensive ........... 20 Ending judicial bias and police harassment are not easy tasks Chapter Three: Working with Governors .............. 41 Refocusing attention to the executive branch of government pays off Chapter Four: Redefining “Family” ........................ 70 Moving beyond tradition is necessary in a changing society Chapter Five: Gay Marriage ...................................... 97 Matrimony is personally appealing but politically questionable Chapter Six: Singles’ Rights ........................................ 120 Calling attention to the needs of single people yields mixed results Chapter Seven: Not in My Apartment ....................... 140 Successfully fighting the religious intolerance of landlords requires perseverance Chapter Eight: In Sickness and in Death ................