Peoplesoft Enterprise Customer Relationship Management Warehouse

ORACLE DATA SHEET

PEOPLESOFT ENTERPRISE CUSTOMER RELATIONSHIP MANAGEMENT WAREHOUSE

Above all else, the success of your organization depends on

managing the customer relationship. Do you have a clear insight into customer service requests and are you meeting service level KEY FEATURES

agreements? Can your sales organization analyze the trending of • Performance monitoring using pre-packaged, business- leads and opportunities in the sales pipeline? Can you quickly relevant measures, and access customer’s order history and respond to order fulfillments? complex derived metrics • Leading business intelligence Can you compare the costs and effectiveness of marketing tools to run operational campaigns across your organization? reports and conduct ad-hoc queries • Analysis of historical and Oracle's PeopleSoft Customer Relationship Management (CRM) current data, drill down from summary analytics to detailed Warehouse brings together all your customer data into a single reports, and trending via time- repository, enabling you to manage service requests, sales series analysis • Closed-loop communication of opportunities, sales orders and marketing campaigns. With this critical information to your operational system comprehensive view of your customer related activities, your • Integration with PeopleSoft organization can make appropriate business decisions to improve Enterprise CRM • Integration with Oracle BI sales and ensure customer satisfaction. technology as well as 3rd- party BI vendors • Delivered ETL Maps on IBM A Powerful Foundation for Customer-Driven Activities WebSphere DataStage 8.1 PeopleSoft CRM Warehouse provides a powerful foundation for analyzing the

customer relationship and maximizing the return on customer-facing initiatives.

PeopleSoft Customer Relationship Management Warehouse offers the following

content-specific data marts that can be deployed together for a complete, integrated analytic platform or deployed modularly to meet your specific business and budgetary requirements.

PeopleSoft Services Mart PeopleSoft Services Mart provides information on service related information for your customers. Use the services mart to evaluate the effectiveness of call center activities including calls, cases, chats, e-mails, resolutions. Analyze service level agreements to ensure that support cases are addressed timely to ensure customer

satisfaction of service activities.

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PeopleSoft Sales Mart

PeopleSoft Sales Mart helps sales organizations manage their sales leads and

opportunities and tracks key metrics throughout the sales lifecycle. Analyze key

performance indicators surrounding pipeline status, discount analysis, sales cycle time, and fallout analysis. Evaluate sales team performance by analyzing sales to sales quotas and trending by period, quarter and year over year comparisons.

PeopleSoft Order Management Mart PeopleSoft Order Management Mart provides detailed information for sales orders, order fulfillment and shipping. Use the Order Management mart to analyze order capture activities such as order status, order fulfillment, cycle times and sales order costs.

PeopleSoft Marketing Mart PeopleSoft Marketing Mart provides information of both traditional and online marketing activities to monitor marketing effectiveness. Use the Marketing Mart to

analyze and report on generated leads, lead qualification mechanisms, and campaign

return on investment as well as respondent profiles and online click-throughs.

PeopleSoft Customer Mart PeopleSoft Customer Mart provides a comprehensive view of customer related

information and also providing insight into the complete customer lifecycle. Use the

Customer Mart to monitor new customer acquisitions, compare customer segments and evaluate customer segment composites at each customer level.

Flexible Information Access PeopleSoft CRM Warehouse delivers packaged metadata for Oracle BI Enterprise Edition (OBIEE). The OBIEE reporting solution greatly enhances the PeopleSoft

Customer Relationship Management Warehouse as an end-to-end analytic solution

and reduces total cost of ownership. PeopleSoft Customer Relationship Management Warehouse also supports third-party BI tools, including those from Cognos, MicroStrategy, and Business Objects.

With these flexible information access tools and PeopleSoft Customer Relationship

Management Warehouse, knowledge workers, business analysts, and managers can perform sophisticated business analysis with ad-hoc querying and reporting, personalized scorecards and dashboards, multidimensional analysis and exploration, and formatted production- style reports.

Single Analytics Framework

PeopleSoft CRM Warehouse is built on Oracle’s PeopleSoft EPM Foundation, a

single analytics framework that provides IT organizations with one platform and toolset from which to manage and support the warehouse. PeopleSoft EPM Foundation includes leading extract, transform, and load (ETL) tools, powerful metadata management tools, multi-currency and multi-language support, and built-in

security features that enable unparalleled flexibility, openness, and modularity.

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About PeopleSoft Enterprise Performance Management KEY BENEFITS PeopleSoft CRM Warehouse is part of Oracle’s PeopleSoft Enterprise Performance PEOPLESOFT Management (EPM) suite, an integrated suite of analytic applications that enables ENTERPRISE CRM organizations to drive world-class performance by aligning the right information and WAREHOUSE HELPS YOU resources to strategic objectives. PeopleSoft EPM helps managers formulate TO: • Analyze Customer Service strategies for profitable growth, align strategies with operational plans, actively Activities monitor day-to-day operations, and collaborate across the enterprise. • Monitor sales orders and sales performance Contact Us • Evaluate marketing

effectiveness For more information about PeopleSoft CRM Warehouse, please visit oracle.com or call +1.800.ORACLE1 to speak to an Oracle representative.