Instructors Session Classes Class Type Code BMW Diesel Advanced Engine Testing Brian Chaffe S1BC027 BMW  Common Rail Fuel Systems  High Pressure Pump testing  Twin operating principle  Exhaust Treatment  Glow plugs principles  Sensor Testing plus oscilloscope data   CAN Testing  Fault Diagnosis  Common Fault code testing

BMW Hybrid Service and Technology Introduction Eric Scharping S1ES016 BMW  A brief History of BMW hybrid vehicles  An outline of the additions/changes to the N55 engine  An Overview of the Electrical Machine and the Electrical Machine Electronics  Energy Management of the High and Low voltage systems  Safety and Service guidelines

BMW Naturally Aspirated NG Engines Luke Murray S1LM018 BMW  Covering N62, N52, N73  Mechanical And Engine Management System Overview  Variable Turbulent Intake Manifold Systems  Valvetronic Operation and Evolution  System Specific VANOS Overview and Diagnostic Strategies  Map Cooling and Electric Water Pump Operation  Common Problems and Solutions

ZF 6HP Operation and Diagnostic Class Mickey Figuroa S1MF024 BMW  ZF 6HP 6 speed Operation and Diagnostics Dirk Fuchs  Operation and Diagnostics Joe Laubinger  Oil Change Service, Different Methods  Diagnostics and Servicing of a Mechtronic unit  Mechatronic Programming and Software Updates

(Autologic)  Common Problems and Solutions

 6HP Applications: Audi, BMW, Jaguar, Ford, Land Rover,    Lincoln, Kia, Hyundai, Bentley and Maserati

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MINI R56LCI Update and Intro to R60 Drew Wolfe S1DW031 MINI  R56 LCI Body Changes  N16-N18 Engines  Infotainment Changes/Updates  Navigation & MINI Connected   R60 Body Overview  R60 ALL 4 Drive System

MINI Engine Management Systems and Driveability R50 & Nick Czerula S1NC028 MINI R56  R50 Engine management system layout and components  R50 Individual components and testing  R50 Common issues and repairs  R50 Scan tool testing and communication  R56 Engine management system layout and components  R56 Individual components and testing (what's changed  since R50)  R56 Common issues and repairs

Mercedes CLA Series 117 Steve Young S1SY042 Mercedes  M270 Engine Overview  M133 Engine Overview  7 Speed Dual Transmission Function and Overview  4-Matic Function and Layout  Overview of Drivers Assistance System  Overview of Audio, Communication, and Networking

Introduction to Diesel Service OM642 V-6 Nathan Canson S1NC046 Mercedes  OM651 Overview  Engine Design and Operation  Diagnosing "No Start' Conditions  Fuel System Operation and Diagnostics  Maintenance and Service  Exhaust System and Exhaust After Treatment  OM642 Common Failures and Solutions  Glow Plug operation, failures and repairs

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Porsche Cayenne (9PA) Engine Mechanical Tony Callas & S1TC008 Porsche  Understanding the internal workings of the Cayenne Jake Raby power-plant  Setting camshaft timing with the Cayenne power-plant

 Common Cayenne engine failure issues and solutions  Common engine oil leaks and necessary repairs  Understanding the Cayenne power-plant ancillary components  Cayenne only specific engine rebuild procedures  Cayenne Internal Engine Information available anywhere   A WTI Exclusive, first time offered technical information  

Exploring Jaguar X351 New Technologies Steven White S1SW004 Jaguar  CAN Networks  Electronic Tailgate  Security System including Key Programming  Auto High Beam Assist  Air Suspension  Adaptive Damping  Common Faults  Infotainment

Volvo Short I-6 Service and Repair Jimmy S1JA049 Volvo  Special Features of engine Abercrombie  Modifications for Turbo versions  Crankcase Vent System Layout and Diagnosis  Serpentine Belt System Precautions and Service  Repairing Auxiliary and Cam Drive Gearbox

VW Gasoline Direct Injection John Thornton S1JT038 VW  GDI Components Function and Overview  Low Pressure Fuel system Operation and Diagnosis  High Pressure Fuel Injector Control  High Pressure Fuel Injector Firing Strategy  High Pressure Fuel Injector Service Tools  Extensive Diagnostic Process Examination using Scan Tool  data blocks

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Toyota, Lexus & Scion Ignition & Fuel Systems Kris Lewis S1KL092 Toyota  Simple and conclusive use of IGT, IGF, IGC & IGD ignition    signals for multiple ignition system designs  CKP & CMP Sensors

 IGC – Primary  Timing & Feedback  Distributor & DIS Systems  COP & DIS/COP Systems  Misfire Testing  Pressurization & Injection  Direct Injection  Adaptive Fuel Control  Other Sensors

Hyundai & Kia Air Management & Emissions Systems Wally Mouradian S1WM077 Hyundai  MAF, MAP & ISC (IAC)  Drive By Wire  Turbocharging  Variable Manifolds  EVAP Systems  DM-TL EVAP Systems  Vacuum EGR  Catalytic Converters

Logical Diagnostics Scot Manna S1SM084 Diagnostic  Systematic diagnostics with case studies  Advanced Scan Tool Diagnostics  Scope Testing Techniques  Resolving OBD Readiness Issues

Common Rail Diesel Operation and Diagnosis Frank Massey S1FM123 Diagnostic  Three Main Principles of Operation  Low Pressure Priming Systems  Measurement of Suction  Pressurized Systems Analysis  Testing of High Pressure Pumps  Evaluation of Rise Time and Maximum Pressure Proof  Testing using an Oscilloscope  Pressure Storage and Injector Testing

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Diagnosing and Repairing Fuel Trim and Fuel Control Dave Hobbs S1DH120 Diagnostic Monitor Failures  Fuel system control monitoring  Diagnostic strategy  Common problems and fixes  Verifying repair effectiveness  Fuel trim diagnostics  Fuel trim and mode $06 use

Intermittent Drivability Diagnostics Strategies Dean Parsons S1DP109 Diagnostic  Repeatable Diagnostics Strategies   Practical Testing Methods  DVOM, V, A, & Ω Testing, Probes & Jumpers, Homemade Tools  Diagnostic Worksheets  Case Studies

Flex Fuel Strategy Advanced Diagnostic Techniques Donny Seyfer S1DS098 Diagnostic  Flex Fuel vehicles have different fuel trim management  strategies  Flex Fuel specific Parameters   System Initialization after battery replacement  Incorrect system diagnosis from gasoline only engine  diagnostic assumptions

Scope Testing Made Simple Jeff Bach S1JB112 Diagnostic  Ignition Current Waveform Diagnostics  Fuel Injection Current Waveform Analysis  Electronic Transmission Diagnostics - Get it right the first time  Parasitic Loads - Measuring, Limits and Tracing  Short Circuit Diagnostics - Tracing, Analyzing and  Intermittents 

Diagnosing and Repairing Evaporative Monitor Failures Greg Moyers S1GM116 EVAP  Design and operation of current EVAP systems  Code set operation and criteria   Tools and techniques for leak finding  Scan tool diagnostics and parameter analysis

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Working with Generations X and Y (and everyone else) Bill Haas S1BH059 Management  Is your team frustrated, tense, distracted, upset or    unreasonable with other members of the team?  Learn the differences and understand what is important for each group   Gen Y thinks Gen X is a bunch of whiners  Gen X believes Gen Y is arrogant  Everyone thinks the Boomers are self-absorbed  workaholics

Becoming a Master Negotiator Cecil Bullard S1CB070 Communication  The 9 steps to successful negotiation  How to get your employees to set their own goals   How to create accountability with your employees  Tricks to gain High Value items when negotiating  The 12 Steps to perform when staff is not doing what you  want

Hiring 101 Maylan Newton S1MN064 Hiring  Learn the basics of hiring the “right” employee.  What should you ask, what should you know to get the right person   Who are you hiring  Why you should be testing before you hire  Interview skills  Process & Procedure for hiring

Winning Women Customers Margie Seyfer S1MS053 Marketing  The influence of mothers in the workforce and what   women buy. Truth in numbers  How much of the conversation should be directed to the   woman when addressing a couple  Identify thirteen adjectives/phrases women use to  describe how salesmen talk down to them  Sixteen tips for Winning Women Customers: From point of  contact to post sale  How to increase your share of the largest market segment-  Women

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Session Classes Instructors Class Type Code BMW Chassis Diagnosis Eric Scharping S2ES015 BMW  An expert approach/understanding of basic suspension geometry  Set up is essential  Diagnosis by the numbers  Tires: where the rubber meets the road; Road Force service / diagnostic guidelines  F series model rear axle adjustment demystified

BMW Turbo Engine Technology Luke Murray S2LM019 BMW  Turbo and control strategy, diagnosis by application  Turbo charger variations  Covering N54, N63, N55, N74, M57TU  Mechanical And Engine Management System Overview  Engine Specific Turbo Charging Strategies  Direct Injection Operation and Evolution  Nominal Values and Diagnostic Routines  Introduction to Diesel Turbo Engines  Common Problems and Solutions

ZF 6HP Transmission Hands-on Overhaul and Technical Mickey S2MF025 BMW Updates Figuroa/Dirk  Basic and evolved theory and principle of the torque Fuchs/Joe converter Laubinger  Power Transfer. Difference between "" & "Brakes". Planetary gears set, description, designs and function  Disassembly & Assembly Do’s and Don'ts  Valve body evolution to Mechatronics  Codes, descriptions, logic, diagnostic procedures

 ABS, DSC, DME influence on EGS shifting and adaptations  Common repairs/ failures  6HP Applications: Audi, BMW, Jaguar, Ford, Land Rover, Lincoln, Kia, Hyundai, Bentley and Maserati

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BMW/MINI Fuel Trim Operation and Diagnosis Nick Czerula S2NC022 BMW  Short Term Fuel trim (generic)  Long Term Fuel trim (generic)  Relationships between oxygen sensor and fuel trim  Fuel trim fault and control limits  European fuel trim (additive/multiplicative)  Additive and multiplicative relationships  BMW fuel trim fault specs  Fuel trim diagnosis: where to start  Case studies: cover different failure scenarios (generic) we review test techniques and apply what was discussed earlier  Case studies: cover different failure scenarios (BMW specific) we review test techniques and apply what was discussed earlier

MINI Convertible Class Drew Wolfe S2DW029 MINI  Convertible MINI body  Convertible Electronic System  R52 Hatch Components, Servicing  R52 Convertible Top Frame  R52 Hydraulic Components  R52 Electrical Components (CVM, BC1, K1, HHS, Sensors & Motors)  Microswitches and Top Operation  Emergency Top Closing and Opening  Adjusting Convertible Top  Convertible Top Replacing  R57 Convertible Top Overview and Common Issues

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Mercedes Chassis Dynamics Ian Lebby & S2IL044 Mercedes  Mercedes-Benz steering - Servolectric Steering Nathan Canson (Electronic Steering System)-Vehicle speed dependent steering - Basics of steering racks & Hydraulic steering rack  Mercedes-Benz Active Body Control (ABC), Function, repair and diagnosis  Active Curve System (ACS) & Active Roll Stabilization (ARS)  Mercedes-Benz Airmatic - Function, repair and diagnosis  Shock Absorbers - Damper, Spring damper module, McPherson strut & McPherson strut module  Mercedes-Benz Driving dynamics - Lateral dynamics, Principle design of suspension systems & Chassis materials  Mercedes-Benz suspension - Function, repair and diagnosis  Romess wheel alignment Overview

Porsche DFI (9A1) Engine Mechanical Jake Raby S2JR012 Porsche  Meet the 9A1  Differences between M96 engines and 9A1 engines  Engine configuration and layout illustrated  Oil system function, to include PWM oil pump design and operation  Unique 9A1 service and maintenance procedures  Engine disassembly and reassembly  What wears, what doesn't and why  DFI integration and how it has impacted engine mechanicals, combustion chamber, piston and port designs  Performance modifications

Porsche Cayenne Body Systems (9PA) Tony Callas & S2TC009 Porsche  LDP EVAP system diagnosis and repair Luke Cole  Scan tool comparison and diagnosis techniques  Camshaft deviation diagnosis utilizing a DSO scope  Cayenne Electrical issues with associated repairs  Rear brake rotor replacement with parking brake calibration  Diagnosis of faults - Where to find the information

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Exploring the Jaguar XF (2008-2010) Steven White S2SW005 Jaguar  Vehicle electrics including  CAN  MOST  FET diagnostic  Body Systems  Blind spot monitoring  Jaguar sense  Pedestrian protection systems  Security  Petrol engines  Gear selector module

Volvo All Wheel Drive Systems Jimmy S2JA051 Volvo  Viscous Coupling System Design Abercrombie  Viscous Coupling Diagnosis  Viscous Coupling Traction Assists  Active On-Demand Coupling System Design  Active On-Demand Coupling Diagnosis  Active On-Demand Coupling Service and Repairs  Angle Gear System Design  Angle Gear Service and Repair

VW Pumpe Duse TDI Don Bonelli S2DB036 VW  Engine Mechanical Overview  Fuel System Overview and Diagnosis  Injector/Pump Operation & Service  Engine Management Theory & Controls  VTG Turbo Charger Operation  Scan Tool Diagnosis

Volkswagen / Audi Engine Performance Gary Machiros S2GM039 VW  Mastering ‘Current Track’ Wiring Diagrams  Great Aftermarket Scan Tool Options  Module ‘Coding’  Cryptic ‘Measuring Blocks’  Forcing Monitors with ‘Basic Setting’ Functions  Throttle Adaptation Procedures  Shortcuts for finding faults that are ‘flow chart resistant’

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Asian Vehicle Diagnostic Strategies & Case Studies John Thornton S2JT095 Toyota  Scan Tool, Scopes, Service Information, and Strategies  Case Studies in Asian Diagnostics  2001 Hyundai Elantra Intermittent Stalling  2004 Mazda 3 CAN Bus Failure  2003 Kia Sorento Mechanical Misfire Concern  2010 Prius Starts, Runs and Stalls  2012 Hyundai Sonata GDI High Pressure Pump Failure  2009 Nissan Altima Steering Lock  2001 Toyota Celica Multiple Cylinder Misfires  2011 Altima Hybrid No Com to PCM

Toyota Hybrid Diagnostics & Service Dean Parsons S2DP094 Toyota  Hybrid Drive System  Batteries Operation and Service  Inverter Operation  Electric pumps & HVAC compressors  HC management systems: HCAC, Coolant Storage & Exhaust Heat Exchange

Advanced Lab Scope Voltage & Current Testing Wally S2WM082 Diesel  Hand held and PC based Lab Scopes Mouradian  Current probes  Current test alternatives  Lab Scope voltage drop tips & tricks  Circuit access tools  Inexpensive transducer-based testing  Specific sensor, motor & solenoid tests  Compression Waveforms  Vacuum & Flow Waveforms  Capacitor Filters

High Performance Engine Theory and Design Dr.OZ S2AO103 High  Designing and modifying engines for increased Performance performance  Cylinder Head Design considerations  Piston and Reciprocating assembly  Camshaft Design and Function  Turbo, , Nitrous and Alternate Fuels  Overall Design Criteria

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Hybrid Electric Vehicles Service and Maintenance Greg Moyers S2GM115 Hybrid  Safety Precautions & Equipment  Diagnostic techniques  High voltage power downs, no starts, A/C compressor

issues, & shorted motor generators  Toyota Techstream operation

Diagnosing and Repairing Misfire Monitor Failures Dave Hobbs S2DH119 Diagnostics  Misfire detection  Misfire diagnostics  Misfire causes and diagnostic methods

 Scope and low amp probe waveform diagnostics  Graphing and Mode $06 for misfire

Essential Electrical Checks You Should Know Dan Marinucci S2DM101 Diagnostic  Series Circuit Theory, Troubleshooting Tips  Measuring Amps and Volts Correctly  Vital Amps Tests such as Key-Off Battery Drain  Performing Voltage Drop Tests Correctly  Applying Voltage Drop to Computer and Sensor Circuits  Dealing with "Open-Load" Conditions

The Pressure is on Bernie S2BT087 Diagnostic  Identify misfiring cylinders through tail pipe pressure, Thompson making PO300 DTC’s a snap  Find camshaft to crankshaft timing problems through the sparkplug hole  How to test variable camshaft timing problems  Find intermittent valve sealing problems; Intake and Exhaust  Diagnose sealing problems  Find restricted exhaust problems through the sparkplug hole  Identify ignition timing problems on modern engines through the sparkplug hole

Modern Cooling Systems and Service Donny Seyfer S2DS080 Diagnostic  All about coolants and flushing techniques  Updated cooling systems and design  Diagnosing cooling system problems and solutions  Cooling system service - Don't leave money on the table  Avoiding cooling system come backs

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Diesel Particulate Filter Filtration Frank Massey S2FM124 Diagnostics  Operation of Principles of Test Technique  Profiling the Customer and the Operation, Environment and use of the Vehicles  Introduction of EURO 6 additive systems SCR

Strategies for Waveform Analysis Jorge Menchu S2JM075 Diagnostic  Resistance, capacitors, and coils, affect the voltage waveform; understand how each affects the voltage waveform  If you know how each component affects a waveform you can deconstruct any waveform  Lead placement explained - where you place the leads in the circuit affects the waveform  How to find any circuit/waveform information on the internet  Novice or Pro scope user...this class is for you

Mass Airflow and Fuel Trim Analysis Scot Manna S2SM086 Diagnostic  VE Testing Procedure  Base Pulse Width Calculation  Fuel Trim Description and Usage  Mass Airflow Sensor Testing Options & Issues  Fuel Trim Diagnostic Case Studies  Mass Airflow Generic Code Analysis  Domestic & Import Mass Airflow Diagnostic Case Studies

Marketing Automotive Service to Generations X and Y Bill Haas S2BH058 Marketing  Communicating a message to attract and engage Gen X and Y  What makes them unique?  What influences their buying decisions  Understanding the obstacles of reaching them beyond their incredible filters  Creating loyalty from Gen X and Y

The Financial Bible for a Successful Business Cecil Bullard S2CB072 Financial  The 8 numbers that spell financial success or failure  How to determine your financial goals properly  How to set properly set your labor rate for success  The cost of low productivity and sales  3 Ways to improve profits – NOW!

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It's not Just Service Maylan S2MN067 Process/Policy  Refining Shop procedures to keep customers coming Newton back  Everyone is after your clients  Where is the market share going  Why they choose  Bring out the wow factor  The lifetime client

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Session Class Instructor Class Type Code BMW Service and Technology Luke Murray S3LM021 BMW  Overview of BMW Specific Technology in Engine, Chassis and Body Systems  Energy Management  Bus System Troubleshooting  Condition Based Servicing  Electrical Diagnostics  BMW Immobilizer Systems  Diesel Servicing  Battery Registration and Retrofits

BMW CIP Coding and Programming & Whats New With Justin Kidd S3JK013 BMW Autologic  Coding and Programming  CIP  Retrofit/Conversion

 F-Series CIP  What’s new with Autologic

BMW SMG Transmission Eric Scharping S3ES017 BMW  SMG II and SMG III overview  Electromechanical operation  Hydraulic systems  Dual Clutch Transmissions  Service and Re-learn procedures  Common Problems, Diagnostic Procedures, Repair

Solutions

Mini Common Repair Solutions: Engine, & Tom Morgan & S3TM033 MINI Convertible Top Drew Wolfe  N14 Engine and Timing Chain Repair  Convertible Top Operation and Diagnosis  Theory and Operation  R-60 Mini Drive Train and All Wheel Drive Operation

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S-Class (V222) Introduction, Getting to know the 2014 S-Class Ian Lebby S3IL043 Mercedes  On-board electrical management  MAGIC VISION CONTROL, new system operation  ECO stop/start, function and operation  Semiconductor switch quasi-diode and backup relay  FlexRay Bus system, On-board electrical system diagnosis  Stereo multifunction camera, new system operation  Assist Systems, operation and diagnosis

Porsche Type 991: An introduction to the new 911 David Phillips S3DP007 Porsche

 Model introduction  Chassis and body changes  Engine Management  Thermal energy management  Gear boxes  Networks systems

Porsche Type 970: An Introduction to the 4 Door Panamera Luke Cole & S3TC006 Porsche  Servicing the PDK Transmission Tony Callas  Controller interrogation techniques  Removal of front bumper for air filter service  Properly checking the engine oil level via a scan tool  Scan tool comparison and diagnosis procedures

 Diagnosis of faults - Where to find the information?  Panamera specific electrical issues with associated

repairs  Rear brake rotor replacement with parking brake calibration

2013 Range Rover 4: Intro and Overview L405 Dave Meseck S3DM002 Land Rover  Introduction to L405  Engine and Transmission  Key points and Changes  Chassis Dynamics and All Terrain System

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Volvo Networks Jimmy S3JA050 Volvo  High Speed and Low Speed network overview Abercrombie  Fiber Optics network overview  Single wire serial network overview  Monitoring Networks with VIDA  Network checks with DVOM  VIDA Network troubleshooting tools

Audi New Technology Don Bonelli S3DB034 VW/Audi  Night Vision  Adaptive Cruise Control  Dynamic Steering  Audi Select System  Lane Change Assist  Driver Information Systems  Sport Differential  Innovations in Air conditioning  Battery Energy Management  Networking/ Gateway Overview

Toyota, Lexus & Scion Air Induction and Emission Systems Kris Lewis S3KL093 Toyota  Intake Air Measurement  Idle Speed Controls  Drive By Wire (ETC)  Early & Late EVAP  LEV II & Pump EVAP  EGR Systems  Catalytic Converters  Variable Valve Timing

Hyundai & Kia Fuel and Ignition Systems Dean Parsons S3DP076 Hyundai/Kia  Pressurization & Injection  Gasoline Direct Injection  Adaptive Fuel Control  Rear Fuel Trim  Oxygen Sensors  Wide Range HO2S  Timing Controls  CKP & CMP Sensors  Sensor Relationships  DIS & COP Ignition  Misfire Testing

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Bosch Start/Stop and Energy Management Systems Dieter Lorentz S3DL100 Hybrid  Overview of various types of Start/Stop systems  Safety systems integrated into Start/Stop systems  Starter, alternator, & battery changes involved with Start/Stop systems  Integration of these systems with vehicle networking systems  Case studies with diagnostic and testing procedures

Performance Weber Carburetor Tuning and Fuel System Bud Pauge S3BP105 High Design Performance  Performance Tuning for Street and Track, and Economy Tuning  Fuel Management Principles  Ignition Programming and Control  Coil and Ignition Design Options - Waste Spark & Coil on Plug  Dwell Control and Timing Mapping  Fuel Supply System Design Elements

Fuel Trim Strategy Bernie S3BT090 Fuel Thompson Management  Understanding Fuel Delivery Calculations and Control  Mass Air Flow Diagnostics and Volumetric Efficiency  Dynamic Fuel Trim Diagnostics  How to put dynamic Fuel Trim and Volumetric efficiency together so you can “diagnose the vehicle by just driving around the block”

Gasoline Direct Injection Systems and Service Scot Manna S3SM083 GDI  GDI Components Function and Overview  Low Pressure Fuel system Operation and Diagnosis  High Pressure Fuel Injector Control  High Pressure Fuel Injector Firing Strategy  High Pressure Fuel Injector Service Tools  Extensive Diagnostic Process Examination using Scan Tool data blocks

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Vehicle Network Diagnosis Gary Machiros S3GM107 Diagnostics  Networks Construction  Strategies & Tools  CAN  VW & Audi ISO 9141/ KW2000 & CAN  Domestic Networks-Chrysler CCD, SCI, PCI, CAN C, Diag. CAN C, CAN HIS & LIN-Ford SCP, ISO 9141, UBP, HSCAN & MSCANGM Class 2, Keyword, GMLAN & Global A-  Asian Networks-Toyota ISO 9141, BEAN, AVC LAN, CAN & LIN-Honda ISO 9141, F-CAN & B-CANNissan SCI, ISO 9141, Body, TCM/PCM Line & LAN CAN-  Case Studies

Mode $06 Data and Drive Cycle Diagnostic Greg Moyers S3GM117 Diagnostics  Understanding and Interpreting Mode $06 Data  Mode $06 identifying marginal or failing systems  Mode $06 challenges and issues

Diagnosing and Repairing Catalyst and O2 Monitor Failures Dave Hobbs S3DH118 Diagnostics  Sophisticated strategies of the oxygen sensors and its logic  Diagnosing O2 sensors

 Catalyst failure modes and diagnosis  Common problems with case studies  Scan tool diagnostics and techniques

Advanced Sensor Simulation and Circuit Emulation Dave Scaler S3DS079 Diagnostic  Operation and testing of solid state components  Learn how to simulate and trigger circuits for testing  Confirm module operation with varying inputs  Diagnose cause and effect by simulation

Scope Testing Made Simple Jeff Bach S3JB113 Diagnostics  Ignition Current Waveform Diagnostics  Fuel Injection Current Waveform Analysis  Electronic Transmission Diagnostics - Get it right the first time  Parasitic Loads - Measuring, Limits and Tracing  Short Circuit Diagnostics - Tracing, Analyzing and Intermittent

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Intermittent Electrical Diagnostics Wally S3WM108 Diagnostics  Repeatable Diagnostics Strategies Mouradian  Practical Testing Methods  DVOM, V, A, & Ω Testing, Probes & Jumpers, Homemade Tools  Diagnostic Worksheets  Case Studies

Confident Selling Maylan Newton S3MN066 Selling  Selling techniques  Selling 90% of recommended services  Believe in yourself to close more sales  10 steps to confidence  Handle the negatives  You are the difference

EMPLOYEES - A key to your business Success Steve Louden S3SL056 Hiring  Understanding employee wants and needs  Best methods to motivate employees  How to retain present employees  How to find and attract new employees  Transitioning from boss to coach  Understanding the importance of a comprehensive benefit package  Why do good employees leave?  What is the best way to pay employees?  How to handle hot topics  Transaction from employee to team member  Comprehensive team member action plan for “your” shop

Lean Process Management for Technicians and Service Donny Seyfer S3DS060 Process/Policy Advisors Part #1  Process management is the application of knowledge, skills, tools, and techniques  Examining the process for fixing it right the first time  What goes wrong and why  Systems to define, visualize, measure, control, report and improve processes  Critical elements successful shops use to manage the diagnosis and repair process.

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Becoming a Better Leader and Manager Cecil Bullard S3CB073 Leadership  The functions of Leadership  The primary role of Management  The 9 keys to getting what you want  12 Steps to manage employees successfully  How to get your employees to make the right decisions

Creating a Competitive Value Proposition Bill Haas S3BH062 Marketing  Turn phone calls into valuable conversations  Learn to ask POWERFUL questions  Become a better listener  Create presentations to communicate your value  Differentiate your solutions and never be compared on price again

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Session Class Instructor Class Type Code BMW Energy Management and Power Management Brian Chaffe S4BC026 BMW  Energy Diagnosis Principles  Battery Drain (Sleep Preventer's)  Stationary profiles/ Driving Profiles  Power Management including (APM)  Intelligent Alternator Control  Intelligent Energy management

BMW Body Electronics 4 Eric Scharping S4ES014 BMW  The launch of the F- series vehicles (boardnet 2020)  Bus systems: What’s new? What you knew and what you should know.  Review some F01 and F10 features and service techniques.  Highlight the F30 body electrical changes

BMW Panorama Roof - Hands on Luke Murray S4LM020 BMW  Panorama Roofs used on X3, X5 and 5 Series Wagon  Electromechanical System Overview  Common Failures and Solutions  Identifying if Cassette is Repairable  Sunshade Repair Procedures  Front Glass Mechanism Repair & Adjustments  Rear Glass Mechanism Repair & Adjustments

MINI Servicing Tips and Tricks Drew Wolfe S4DW032 MINI  All Models R50 Through R60: Common Failures and Repairs  Service Intervals and CBS Vehicles  Automatic Transmission, AISIN F21 and CVT Adaption Procedures  Manual Transmission, Clutch Repairs, Updates and S.A.C. (self-adjusting clutch)  Supercharger and Turbo Services Including Common Issues

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Mercedes Engine 272 Repair Live demo, Introduction to Jeff Henschell S4JH048 Mercedes 276 Engine  M272/273 components function description  Fuel System Control unit function  Base Timing check and repair procedures  Live Balance shaft Demonstration  M272/273 Common Issues  M276/278 Introduction Key differences

Mercedes Hands-on Transmission 722.6 and 722.9 Nathan Canson S4NC047 Mercedes  722.9 Introduction and diagnosis  722.9 Disassembly and Reassembly, hands on  Gear ratios, actuated shift elements  Electrohydraulic control  Torque converter with lockup clutch  Transmission SCN coding, Theft Relevant Parts  Diagnosing common failures  722.6 Refresher

Porsche M96 Engine Rebuild Tony Callas & S4JR010 Porsche  Meet the M96, differences between the M96 and Jake Raby the engines that came before and after  Compete disassembly and reassembly for internal repair or rebuild  Oil system design and function explained  Strategy for early IMS failure detection  Understanding engine failures and how to avoid them  What causes cracked cylinder heads and intermix  Meet the IMS Bearing and understand its 4 stages of failure and how to avoid them  The Raby IMS Bearing Retrofit procedure step by step  Understanding the various forms of IMS Retrofit bearings, how they differ and how each is installed

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New 2015 Volvo 4 cyl. Allen Osborne S4AO052 Volvo  Engine Structure Head, Block and Crank  Lubrication System  Balancing Systems  Supercharger and Turbo Systems  Direct Fuel Injection  Fuel Delivery System  Denso Fuel Management Systems

Range Rover, RR Sport and LR4: Drivetrain and Chassis Dave Meseck S4DM003 Land Rover 2010-2012  Powertrain and Transmission  Electronic Rear Differential  Suspension/Terrain Response

 Adaptive Dampening System

VW Common Rail Don Bonelli S4DB037 VW  Engine Mechanical Overview  Fuel System Overview (Low and High Pressure)  Piezo Injector Design, Operation and Servicing  Engine Management Theory & Controls  VTG Turbocharger Operation  Exhaust Gas Treatment including NOx Controls  Scan Tool Diagnostics

VW and Audi Chassis Dynamics and Steering Technology Gary Machiros S4GM040 VW  Servotronic Steering System & Dirk Fuchs  Servoelectric Steering System  Active Front Steering System  Park Assist Steering System  Adaptive Cruise Control  Lane Assist Driving System  Side Assist Driving System

 Front Assist Driving System

Honda IMA - Integrated Motor Assist Dave Macholz S4DM097 Honda  IMA motor service and diagnostic tips  Pulling the trigger on HV batteries- Condition, rebuild, or replace?  How the crank turns while the ICE is off: Variable Cylinder Management (VCM) Explained  IMA HV Air Conditioning System Service Tips  Parallel hybrid system explained

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Toyota Smart Key (Smart entry and Smart Start) John Thornton S4JT091 Toyota  Smart key - Components, Operation, and Diagnostics  Scan Tool and Scope analysis  Certification ECU  Oscillators operation  Smart Key design and operation  Wireless door lock receiver (tuner)  Door handles and their electronic components  ID code box  Power button and brake switch  Main body ECU

Electronic Ignition and Fuel Injection Tuning for Bud Pauge S4BP104 High Performance Performance  Performance and Economy Tuning  Fuel Control and Timing Control  Myths and Misinformation on Weber Tuning  Complete Fuel System Set-up, Including Fuel Delivery  Correct Tuning for Street and Track  Multiple Weber Carburetor Systems  Porsche 911 & 912 Common Problems and Solutions  BMW Dual Carburetor Common Problems and Solutions

Real World Scope Testing Scot Manna S4SM085 Diagnostic  Snap-on Scope Buffer Operation  Pico Scope Controls  Current Probe Testing  Synch Probe Testing  Scope Testing Case Studies

Air Conditioning Systems Dave Hobbs S4DH121 Diagnostics  Air Conditioning Service best Practices  Compressor updates  Clutchless Compressor Systems  Fixing foul odors

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Essential Oscilloscope Know How Dan Marinucci S4DM102 Scope  How to Choose Correct Time Base  How to Choose Correct Voltage Scales  Understanding Trigger Settings  How to set up a Scope for Common Tests  How to Scope Popular Sensors and Actuators

Diesel Drivability for Gas Guys Dave Scaler S4DS081 Diagnostic  No prior Diesel experience necessary  Operation, testing, and common problems  Sprinter  Ford Powerstroke  Duramax  Cummins

Hybrid Diagnosis and Repair Jeff Bach S4JB111 Diagnostics  Power Split Device (PSD) Operation and Repair  MG1, MG2 Operation and Diagnostics, Code and No-Code  Atkinson Cycle Engine Operation  Common Problems and Solutions

Strategies for Wiring Diagram Analysis Jorge Menchu S4JM074 Diagnostic  To diagnose a circuit you need a clear picture of the circuit  Color coding circuits with markers, power, grounds, switching circuits  Procedures for understanding basic and complex circuits  Develop a clear understanding for tracing circuits

Advanced Scan Tool Diagnosis Kris Lewis S4KL106 Diagnostics  Scan Tool Diagnostic Techniques  Daimler-Chrysler -PIDs & Graphing-Trouble Codes- ATM & Functional Testing  Ford Motor Company -PIDs & Graphing-Quick Tests-Functional Tests  General Motors -PIDs & Graphing-Trouble Codes & Types-Bi-directional Controls  Mode $06 Resources  Programming, OEM & Aftermarket, J2534 Programming

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Diesel Emissions & OBD II Greg Moyers S4GM114 Diesel  Exhaust treatment - Service and repair  Misfire diagnostics  Common failures - Input sensors and actuators  Fuel and comprehensive component monitoring

Brake Technology Update with Best Recommended Ryan Barr S4RB099 Brakes Service Practices  Fundamentals of Braking Forces Review:

 Anti-Lock Brake System (ABS) Overview:  Electronic Stability Control (ESP)  Best Recommended Practices for Brake Service:  Systematic brake inspection process  Top 10 tips to ensure a successful brake service

Internal Sales from Technician to Service Advisor Maylan S4MN065 Communication Newton  Developing better Service Writer to technician communication  Eliminate the communication time wasters  Understand what we are selling  What is good communication  What the technician needs for best job performance  What does the Service advisor need for best job performance

Calming and Retaining Angry Customers Margie Seyfer S4MS054 Communication  What causes customers/us to become angry  The seven things angry customers want from service providers  The very first thing to do when someone "blows up"  Six steps to calming the angry customer  Active listening - it is hard work but worth it - Skill practice

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Building an Employee Training Program Cecil Bullard S4CB069 Management  How to create a culture of learning and success with your employees  How to grow your own highly performing employees  How to get your best employees to train the new guys  How to pay for mentorship without breaking the bank  Training programs for Technicians and Service Advisors  Forms and sign off sheets for your mentorship program

Lean Process Management for Technicians and Service Bill Haas / S4BH061 Process/Policy Advisors Part #2 Donny Seyfer  Designed as the real world application of the Part 1 workshop in the series  Evaluate and create effective standard operating procedures using LEAN methodology  A short refresh course on LEAN, 5S and using your brain effectively from attitude to diagnosis  Work through instructor lead LEAN exercises  Create Standard Operating Procedures with instructor and peer input  Go home ready to implement the LEAN disciplines in your shop

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Session Class Instructor Class Type Code BMW Motorsports III Luke Murray S5LM023 BMW  Covering E6x M5, M6 & E9x M3  Model Overviews  S85 & S65 Engine Mechanical Systems  MS S65 & MS S60 Engine Electronics  M Specific Driveline and Chassis Changes  High and Low Pressure VANOS systems  Common Failures and Solutions

MINI Electrical Systems Drew Wolfe S5DW030 MINI  R50-R53 Body Electronics Overview  I-K BUS Diagnosis and tips  R56 Energy Diagnosis and Understanding  R56-R60 Battery Registration $ Retrofitting  Coding & Programming Guidelines  Infotainment Systems  Instrument Cluster Tests  CBS Resting and Changes

Mercedes Benz New Generation of V-Engines 6 and 8-cylinder M Johann Chua S5JC045 Mercedes 276/M 278  Compete Fuel system Overview M278

 Removal and installation procedures for injectors  Synchronization M278  Charge air system M278 components / function and chain tensioner  Ignition System M278

Porsche M97 Engine Management Tony Callas & S5TC011 Porsche  Camshaft deviation diagnosis utilizing a DSO scope Luke Cole  Fuel trim diagnosis techniques simplified  Misfire fault evaluation and diagnosis techniques  Diagnosis of all faults - Where to find the information  Testing the AOS utilizing a Manometer  Variable camshaft timing and lift systems

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VW and Audi New Engine Technology Don Bonelli S5DB035 VW/Audi  Audi Valve System  Innovative Thermal Management  Demand Control Oil Pumps  Secondary Air System changes  Engine Start Stop System  Stronic Transmission Overview  Overview 2.0L Engine Technology  Overview 3.0L Supercharged Engine Technology  Overview 4.0L Twin Turbo Engine Technology

VW Variable Camshaft System Diagnostic Techniques John Thornton S5JT089 VW  Develop a game plan/testing approach for VW VCT Diagnostics  Understanding Measuring Blocks, Basic Settings and Output Tests for VCT diagnostics  VW VCT Operation  Case Studies on VCT  Covering: 2000 Passat 2.8L ATQ, 2002 Passat 2.8L ATQ, 2005 Jetta 2.5L BGP, 2006 Passat 2.0L BPY, 2005 Touareg 3.2L R6 BMX, 2010 CC 3.6L VR6 BLV, 2009 A4 2.0L CAEB

New Fiat Multi-Air Technology Scot Manna S5SM078 Fiat  The Holy Grail of engine design has always been full valve control-Lift and Duration  Fiat's electronic-hydraulic control redefines engine control  Complete component design and operation  System real world scan data and waveforms  Code & system diagnostics

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Toyota / Lexus Driveability Dave Macholz S5DM096 Toyota  Fail Safe Strategies: What they are and why you need to know about them  Lost in translation: A look at deceiving ECM wiring diagrams  How a simple ignition system fault can ruin your day  Quick MAF sensor diagnostic tips  Air / Fuel ratio sensor operation: What does amperage have to do with it?  How the ECM monitors the A/F sensor, Oxygen Sensor and Catalytic converter  Toyota /Lexus fuel trim: Looks can be deceiving  VVT-i : Not all about timing  Active Tests you need to know about  How a simple ignition system fault can ruin your day  Factory tooling may cost less than you think

Powertrain Torsional Damping Systems Dirk Fuchs & S5DF110 Powertrain  Clutch Operation Pull and Push Type Joe Laubinger  Clutch Release System Operation and Diagnosis  Torsional Damping Systems Operation and Diagnosis (Dual Mass )  Diesel Engine Operation and Diagnosis (Pump Nozzle and Common Rail)  Influence of Engine to DMF  Service Bulletins

ABS, Stability Control Systems And Traction Control Systems Dave Hobbs S5DH122 Diagnostics  Anti-lock brake system components and operation.  The differences between anti-lock brake hydraulic channel systems and how they are used

 Correct methods for performing anti-lock brake diagnostics  Common electronic stability control problems and solutions  The traction control system components and operation  Correct methods for performing traction control system diagnostic

EVAP Diagnostics and Techniques Bernie S5BT088 EVAP  Tools and techniques for EVAP failures Thompson  Finding the small leaks  The importance and use of the flow gauge  Using CO2 for leak detection  Foam detection for leaks

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Handling the Phone Shopper Maylan S5MN068 Communication  Build value before the car is in the shop Newton  Why quoting price is not always a good thing  Understand your differential and how to use it  Use Consultive and Relationship selling to build trust  Convert callers into customers  If you do quote a price… do it right!

Lip Service Margie Seyfer S5MS055 Communication  How to deliver a "knock your socks off" telephone greeting  Voicemail - Enhancing your greeting and messages that sell  How to work your voice to improve your perceived image - Yours and your business  Simple no cost ways to enhance your business image  Thirteen positive phrases that pay

Up Your Image Steve Louden S5SL057 Marketing  Why your shop’s image is your most important asset and marketing tool  Realizing the importance of first impressions  View pictures of dozens of exceptional as well as poor shop examples—very motivating  Why you can’t afford a poor image  How to make your business appeal to females--- approximately 65% of today’s customers  Realizing your image is actually a marketing tool  Realizing perception is reality to a potential customer  Recognizing the importance of “drive up appeal”  A compressive image roadmap for “your” shop

Motivate, Manage and Control with the Right Pay Plan Cecil Bullard S5CB071 Management  The key mistakes that are often made when building pay plans  The theory behind a successful pay plan  Balancing your margins and pay  The 60/40 Rule  12 Things you need to have a successful pay plan  How to get employees to buy into the new pay plan

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Chemistry Lessons: Creating a Company Culture Bill Haas S5BH063 Process/Policy  Become a great manager of talent  Attract the right people before you need them  Avoid quality people leaving your company  Extend the employee life cycle with a culture that breeds success  Utilize tools to set expectations and improve internal communications

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