CSR / ESG Report 2020 Create New Values and Grasp the Future by Reaching out to People in Different Areas
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Sharing a sense of lively participation CSR / ESG Report 2020 Create new values and grasp the future by reaching out to people in different areas. AEON MALL Co., Ltd. is ISO 14001 certied, an international standard on environmental management system. 2020.07 Our desire to deliver to people, regions, p and the future will create new value. C 12malls 2malls AEON MALL does not only provide tangible products and services. We provide a place for customers to have a great time with their precious family and friends while discovering new interests ot and delights. We also want the people working in the malls to have a pleasant 172 and fulfilling professional environment. Co et malls Furthermore, we want people in the community to have a sense of o te e o err 2020 security that AEON MALL is a safe place to be even in the event of a 5malls malls2 disaster. And here, children who will lead the next generation can find the beauty of nature. We strive to enrich not only the moments spent at AEON MALL but oe our daily lives and the bright future as well. Our management philosophy, "Life Design Developer", embodies the desire of each and every one of us. malls2 This report introduces our specific corporate activities and our desire that drives such activities, with a focus on the issue (materiality) that AEON MALL is specifically addressing to become a true life design developer. AEON MALL Sen Sok City (Cambodia) AEON MALL Ha Dong (Vietnam) AEON MALL Tan Phu Celadon (Vietnam) AEON MALL ChangShu XinQu (Jiangsu, China) AEON MALL Qingdao Xihaian Xinqu (Shandong, China) AEON MALL Higashiura (Aichi Prefecture) 2 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 3 Basic Philosophy 6 Message from the President 28 Diversity and Decent Work Customer First Achieving Work-Life Balance Providing a Comfortable Professional Environment 8 To Realize Life Design Developer Management Philosophy 32 Responsible Business Promotion AEON MALL is a Life Design Developer 10 Brand Communication Ensuring Fair Execution of Business that works with communities and Activities produces ways of living for the future. 12 Connection with Communities 34 The Latest Domestic and Realizing Commercial Facilities that Make Up Our Vision Each Person's Life Overseas Mall Trends Continuously Spreading Regional Cultures Contents and Industries Contributing to the Resolution of Local Management Community Issues 36 Vision Certification and Evaluation by Fascinate all 5 billion Asian communities an External Organization 18 Local Community Infrastructure Development Providing Safety and Security by Creating Disaster-Resistant Facilities 38 AEON MALL Data Corporate Slogan Providing a More Convenient and Comfortable Living 43 Supplementary Data 22 Environment Using Sustainable Resources Working Towards a Carbon-Free Society Creating Green and Resource-Circulating Malls Company Name AEON MALL Co., Ltd. Date Established November 1911 Capital Stock 42,347 million yen (as of the end of February 2020) Company Profile Business Activities Large scale community development and shopping mall development and operation Real estate sales, lease, brokerage [Minister of Land, Infrastructure and Transport (3) No. 7682] Number of Employees 4,927 (as of the end of February 2020) SDGs(Sustainable Development Goals) Editorial Policy This booklet has been produced for better understanding for our business development Along with our ISO26000 CSR (Cor- with actual case examples. We introduce case examples as specifically as possible porate Social Responsibility), we are from among our corporate activities in FY2019. also working on SDGs (Sustainable Development Goals) which consists of Organizations AEON MALL Co., Ltd. 17 articles for sustainable goals which Includes group companies and facilities / Regarding Environmental index exclude 58 are described in “Transforming our malls that AEON MALL Co., Ltd. entrusted by AEON Retail Co., Ltd., mozo wondercity, world: the 2030 Agenda for Sustain- About this Report Kobe Harborland umie, QUALITE PRIX, AEON SENRITO SENMONKAN and OPA’s able Development” that was adopted commercial facilities. as a development goal of the entire international community at the United Reporting Period From March 1, 2019 to February 29, 2020 Nations Summit held in September Notice shall be given regarding information outside reporting period on each occasion. 2015. Positions of employees are as of the end of February 2020. This report introduces AEON MALL's efforts on these development goals Publication July 2020 with a description of respective marks. 4 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 5 Message from the President In recent years, our lives and natural environment have customers and society, as well as achieving sustainable partners in countries where we operate malls while utilizing become affected by "climate change" on a global scale. growth. the diversity of our employees and creating an environment The impacts of "climate change" have also begun to in which each employee can fulfill his or her potential. emerge in Japan, and a wide range of areas were stricken Through our continuous promotion of "Happiness Mall" by large-scale natural disasters last year. and as a life design developer, our goal is to make our In this report, you will learn much more about how we Yasutsugu Iwamura Amid this situation, many of AEON MALL’s facilities have customers' lives exciting, by capturing changes in social proceed with our plans accompanied by actual examples President and CEO AEON MALL CO., LTD. made efforts to become a temporary disaster evacuation climate and cooperating with our business partners and hopefully provide you with our essential principals site for local residents and a base for reconstruction as a regarding the values we should provide. In all countries along the way. We thank you sincerely for your continuous local disaster prevention activity base. where we operate our malls, we bring safety, security, support and understanding. On the other hand, we will undertake various initiatives to and comfort to the lives of customers and the regional solve the urgent, global plastic marine waste problems with community. the aim of coexisting with the environmental society. In order to put these initiatives into practice, we will pursue We are adapting the ESG (environment, social and further value enhancement of AEON MALL with you by governance) management in order to meet the needs of deepening mutual trusts with local regions and business 6 AEON MALL CSR / ESG Report 2020 7 To Realize Life Design Developer Management Philosophy AEON MALL is a Life Design Developer “Heartwarming Sustainable” is our initiatives to contribute to and revitalize the local community toward the realization of a sustain- able society as a corporate citizen with the management philos- that works with communities and ophy of Life Design Developer. We are striving to create a better society with customers, local communities, partner companies, produces ways of living for the future. shareholders and investors. Initiatives for material issues (materiality) We are working to improve and solve the 10 items we selected from among various social issues as management issues, which are particularly important to our company and stakeholders, and closely related to our daily business activities. Connection Regional and social Responsible business Environment Diversity and decent work with local communities infrastructure development promotion We respect local cultures and We make local residents’ lives We solve global environmen- We are committed to creating We endorse the realization of contribute to their develop- convenient as an infrastruc- tal problems such as climate a comfortable work environ- a society in various countries ment and succession. ture base and provide safety change and promote town ment for a diverse workforce, and regions where human Our desire In addition, we aim to solve and security by creating di- development that is rooted in including staff of specialty rights are respected. social issues that will arise as saster-resistant facilities. the community and in harmo- stores and our employees, In addition, we have an audit we face the problem of a de- ny with nature. regardless of nationality or system in place to strictly clining birthrate and an aging gender. handle internal fraudulent population. acts such as bribery. Cultural preservation Develop sustainable and Climate change, Helthy lives and well-being 10 material issues and inheritance resilient infrastructure global warming Human rights Diversity and inclusion, we address Low birth rates, Responsible consumption Protecting biodiversity, Bribery decent work aging society and production resources P12 ~ P18 ~ P22 ~ P28 ~ P32 ~ 8 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 9 Brand Communication SDGs Sustainable Development Goals We are engaged in various forms of brand communication through "Happiness Mall" to realize our philosophy of Life Design Developer. We are also undertaking a wide range of activities as concrete measures to solve the material issues (materiality) shown on the previous page. "Happiness Mall" that realizes Life Design Developer 4 pillars of the “Happiness Mall” project The AEON group has been promoting health and wellness initiatives with the aim of contributing to the creation of healthy and fulfilling lives. As a commercial developer, AEON MALL aims to provide values unique to a real mall and nourish a place where We have been engaged in implementing various initiatives at each of our malls based on the 4 pillars of “Health”, customers and local communities can discover “Happiness”. “Wellness”, “Community” and “Opportunity”. Happy mind and Exciting and healthy body relaxing spaces We want AEON MALL to be a place where "Happiness" HEALTH WELLNESS can be found for customers and the community, COMMUNITY OPPORTUNITY hoping that no matter who, no matter where, Place filled Goods and or no matter when, they will be able to lead a fulfilling with local services people's smiles for a fruitful life and happy life. Our aim is to create “Happiness Mall” where customers can be "happy" not only through daily shopping but also through various activities.