Sharing a sense of lively participation
CSR / ESG Report 2020 Create new values and grasp the future by reaching out to people in different areas.
AEON MALL Co., Ltd. is ISO 14001 certi ed, an international standard on environmental management system.
2020.07 Our desire to deliver to people, regions,
p and the future will create new value.
C 2
2 AEON MALL does not only provide tangible products and services.
We provide a place for customers to have a great time with their precious family and friends while discovering new interests
ot and delights. We also want the people working in the malls to have a pleasant 172 and fulfilling professional environment. C o et malls Furthermore, we want people in the community to have a sense of o t e e o e r r 2020 security that AEON MALL is a safe place to be even in the event of a 2 disaster. And here, children who will lead the next generation can find the beauty of nature.
We strive to enrich not only the moments spent at AEON MALL but
o e our daily lives and the bright future as well. Our management philosophy, "Life Design Developer", embodies the desire of each and every one of us. 2
This report introduces our specific corporate activities and our desire that drives such activities, with a focus on the issue (materiality) that AEON MALL is specifically addressing to become a true life design developer.
AEON MALL Sen Sok City (Cambodia) AEON MALL Ha Dong (Vietnam) AEON MALL Tan Phu Celadon (Vietnam) AEON MALL ChangShu XinQu (Jiangsu, China) AEON MALL Qingdao Xihaian Xinqu (Shandong, China) AEON MALL Higashiura (Aichi Prefecture)
2 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 3 Basic Philosophy 6 Message from the President 28 Diversity and Decent Work Customer First Achieving Work-Life Balance Providing a Comfortable Professional Environment 8 To Realize Life Design Developer Management Philosophy 32 Responsible Business Promotion AEON MALL is a Life Design Developer 10 Brand Communication Ensuring Fair Execution of Business that works with communities and Activities produces ways of living for the future. 12 Connection with Communities 34 The Latest Domestic and Realizing Commercial Facilities that Make Up Our Vision Each Person's Life Overseas Mall Trends Continuously Spreading Regional Cultures Contents and Industries Contributing to the Resolution of Local Management Community Issues 36 Vision Certification and Evaluation by Fascinate all 5 billion Asian communities an External Organization
18 Local Community Infrastructure Development Providing Safety and Security by Creating Disaster-Resistant Facilities 38 AEON MALL Data Corporate Slogan Providing a More Convenient and Comfortable Living
43 Supplementary Data 22 Environment Using Sustainable Resources Working Towards a Carbon-Free Society Creating Green and Resource-Circulating Malls
Company Name AEON MALL Co., Ltd.
Date Established November 1911
Capital Stock 42,347 million yen (as of the end of February 2020) Company Profile Business Activities Large scale community development and shopping mall development and operation Real estate sales, lease, brokerage [Minister of Land, Infrastructure and Transport (3) No. 7682]
Number of Employees 4,927 (as of the end of February 2020)
SDGs（Sustainable Development Goals）
Editorial Policy This booklet has been produced for better understanding for our business development Along with our ISO26000 CSR (Cor- with actual case examples. We introduce case examples as specifically as possible porate Social Responsibility), we are from among our corporate activities in FY2019. also working on SDGs (Sustainable Development Goals) which consists of Organizations AEON MALL Co., Ltd. 17 articles for sustainable goals which Includes group companies and facilities / Regarding Environmental index exclude 58 are described in “Transforming our malls that AEON MALL Co., Ltd. entrusted by AEON Retail Co., Ltd., mozo wondercity, world: the 2030 Agenda for Sustain- About this Report Kobe Harborland umie, QUALITE PRIX, AEON SENRITO SENMONKAN and OPA’s able Development” that was adopted commercial facilities. as a development goal of the entire international community at the United Reporting Period From March 1, 2019 to February 29, 2020 Nations Summit held in September Notice shall be given regarding information outside reporting period on each occasion. 2015. Positions of employees are as of the end of February 2020. This report introduces AEON MALL's efforts on these development goals Publication July 2020 with a description of respective marks.
4 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 5 Message from the President
In recent years, our lives and natural environment have customers and society, as well as achieving sustainable partners in countries where we operate malls while utilizing become affected by "climate change" on a global scale. growth. the diversity of our employees and creating an environment The impacts of "climate change" have also begun to in which each employee can fulfill his or her potential. emerge in Japan, and a wide range of areas were stricken Through our continuous promotion of "Happiness Mall" by large-scale natural disasters last year. and as a life design developer, our goal is to make our In this report, you will learn much more about how we Yasutsugu Iwamura Amid this situation, many of AEON MALL’s facilities have customers' lives exciting, by capturing changes in social proceed with our plans accompanied by actual examples President and CEO AEON MALL CO., LTD. made efforts to become a temporary disaster evacuation climate and cooperating with our business partners and hopefully provide you with our essential principals site for local residents and a base for reconstruction as a regarding the values we should provide. In all countries along the way. We thank you sincerely for your continuous local disaster prevention activity base. where we operate our malls, we bring safety, security, support and understanding. On the other hand, we will undertake various initiatives to and comfort to the lives of customers and the regional solve the urgent, global plastic marine waste problems with community. the aim of coexisting with the environmental society. In order to put these initiatives into practice, we will pursue We are adapting the ESG (environment, social and further value enhancement of AEON MALL with you by governance) management in order to meet the needs of deepening mutual trusts with local regions and business
6 AEON MALL CSR / ESG Report 2020 7 To Realize Life Design Developer
Management Philosophy
AEON MALL is a Life Design Developer “Heartwarming Sustainable” is our initiatives to contribute to and revitalize the local community toward the realization of a sustain- able society as a corporate citizen with the management philos- that works with communities and ophy of Life Design Developer. We are striving to create a better society with customers, local communities, partner companies, produces ways of living for the future. shareholders and investors.
Initiatives for material issues (materiality) We are working to improve and solve the 10 items we selected from among various social issues as management issues, which are particularly important to our company and stakeholders, and closely related to our daily business activities.
Connection Regional and social Responsible business Environment Diversity and decent work with local communities infrastructure development promotion
We respect local cultures and We make local residents’ lives We solve global environmen- We are committed to creating We endorse the realization of contribute to their develop- convenient as an infrastruc- tal problems such as climate a comfortable work environ- a society in various countries ment and succession. ture base and provide safety change and promote town ment for a diverse workforce, and regions where human Our desire In addition, we aim to solve and security by creating di- development that is rooted in including staff of specialty rights are respected. social issues that will arise as saster-resistant facilities. the community and in harmo- stores and our employees, In addition, we have an audit we face the problem of a de- ny with nature. regardless of nationality or system in place to strictly clining birthrate and an aging gender. handle internal fraudulent population. acts such as bribery.
Cultural preservation Develop sustainable and Climate change, Helthy lives and well-being 10 material issues and inheritance resilient infrastructure global warming Human rights Diversity and inclusion, we address Low birth rates, Responsible consumption Protecting biodiversity, Bribery decent work aging society and production resources
P12 ~ P18 ~ P22 ~ P28 ~ P32 ~
8 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 9 Brand Communication
SDGs Sustainable Development Goals We are engaged in various forms of brand communication through "Happiness Mall" to realize our philosophy of Life Design Developer. We are also undertaking a wide range of activities as concrete measures to solve the material issues (materiality) shown on the previous page.
"Happiness Mall" that realizes Life Design Developer 4 pillars of the “Happiness Mall” project The AEON group has been promoting health and wellness initiatives with the aim of contributing to the creation of healthy and fulfilling lives. As a commercial developer, AEON MALL aims to provide values unique to a real mall and nourish a place where We have been engaged in implementing various initiatives at each of our malls based on the 4 pillars of “Health”, customers and local communities can discover “Happiness”. “Wellness”, “Community” and “Opportunity”.
Happy mind and Exciting and healthy body relaxing spaces We want AEON MALL to be a place where "Happiness" HEALTH WELLNESS can be found for customers and the community, COMMUNITY OPPORTUNITY hoping that no matter who, no matter where, Place filled Goods and or no matter when, they will be able to lead a fulfilling with local services people's smiles for a fruitful life and happy life. Our aim is to create “Happiness Mall” where customers can be "happy" not only through daily shopping but also through various activities.
High School “Calligraphy Performance” Grand Prix Public viewing AEON MALL de Kabuki
10 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 11 Connection with Communities
Realizing Commercial Facilities that Make Up Each Person's Life SDGs Sustainable Development Goals We offer customers a place where they can not only enjoy shopping but also encounter the joys of life such as sports, music, and art.
Supporting Japan Sports Agency's Sport in Life project
AEON MALL has been cooperating with the Ministry of Health, Labor and Welfare and Japan Sports Agency in their efforts to improve health. In 2019, we endorsed the new project "Sport in Life" advocated by Japan Sports Agency. For two months from July, we implemented a sports experience project "Mall de Sports" that utilized a cool and comfortable mall environment throughout about 150 malls. Participants were able to expe- rience the fun of moving their bodies while attending sports experience events and shopping.
Looking forward to AEON MALL’s potential as a place to discover sports
As global sports events continue to be held in Ja- activity habits into their daily lives and continue to pan, we have launched the "Sport in Life" project enjoy them. Walking activities carried out at AEON to realize a society in which as many people as MALLs all over the country are an absolutely ideal possible can get involved in athletic activities. way for customers to take walks without having to With the goal of raising adult’s sports participa- change their clothes, all the while enjoying shop- tion rate to 65%, the sporting world as well as a ping and getting into the habit of exercising. broad range of companies and organizations are I hope that AEON MALL, as a gathering place for participating in this project. many people, will continue to facilitate interac- Sports do not necessarily require special facilities tions through sports, and contribute to the real- or preparation. We encourage people who have ization of an inclusive society with parasport as Yoko Fujie never engaged in sports to incorporate physical well. Deputy Director General, Japan Sports Agency
Evolving AEON MALL Walking in collaboration with industry, government and academia To support customers' healthy lifestyles, AEON MALL offers AEON MALL Walking at Town development agreement with Saiseikai Creating opportunities for opera viewing nearly all shopping malls in Japan by setting up a walking course in the building, through which customers can enjoy shopping and physical exercise regardless of the season, We have entered into an agreement with the Social Welfare In our pursuit of designing a mall that will become a place of weather, or time. In collaboration with Chiba University Preventive Medicine Center, Organization Saiseikai Imperial Gift Foundation which em- relaxation for local residents, we are offering them the op- bodies social inclusion through the comprehensive provision portunity to become more familiar with opera by cooperat- AEON MALL Miyazaki (Miyazaki Prefecture) and AEON MALL Higashiura (Aichi Prefec- of medical, health and welfare activities, and are contrib- ing with The Japan Opera Foundation (The Fujiwara Opera / ture) are running Spatial Design Program based on zero-order prevention to promote uting to local town development in which both parties are Japan Opera Association). Opera appreciation events have “health awareness”. AEON MALL Miyazaki is also working to raise awareness of health in based. As the first step of our contribution activities, in June been very well received since it was first held in 2017, and cooperation with Miyazaki Prefecture’s official walking smartphone application "SALKO" 2019, we held AEON the number of per- featuring pedometer and ranking functions. MALL Walking and formances to date an experience fair re- has reached 132 Spatial Design Program based on zero-order prevention to promote "health awareness" garding medical field times. This fiscal for children at AEON year, we've expand- Step Walking Climb Walking Balance Walking MALL Takaoka ed the scale and By walking on the design, you can This walking activity encourages the As an opportunity to review walk- (Toyama Prefecture) held opera concerts compare your own stride with the active use of stairs to increase phys- ing posture, walkways are set up to under the theme of in a total of 28 malls. appropriate stride for your age and ical activity. As you climb up and measure walking age based on walk- "Health". height. down, you can enjoy nursery rhymes ing speed, balance, posture, etc., playing and colorful designs. and feedback is provided. Strengthening health awareness by bringing joy to exercise
AEON MALL's concept of "Happiness Mall" has also spread to our customers. We would like to es- tablish the image of "AEON MALL = Sports" by making efforts to contribute to healthier living, such as further evolution of the AEON MALL Walking program we have been promoting to date. We will continue to provide a setting where customers can have fun while building their physical strength. Akio Mishima Managing Director and General Manager of Sales Division
12 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 13 Connection with Communities
Continuously Spreading Regional Cultures and Industries SDGs Sustainable Development Goals We have built relationships of trust with local residents by contributing to the cultural development through our consistent efforts to broadly spread the charms of the region.
Building a relationship that allows us Executive Committee launched to share our city's challenges to hold continuous events
One of the projects in the regional promotion event held As this is our third year cooperating in this event, we jointly by three cities including Niihama City was also have built a better rapport with AEON MALL. Wishing carried out at the Toyo Monozukuri Festival. Since many to broaden the appeal of the manufacturing industry by customers come to AEON MALL for shopping, even continuing this project, we launched an executive com- mittee to create a public environment all citizens can those who are not usually interested in manufacturing easily participate in. participated in this event. The “Empty can copter flight duration competition” is Because the executive committee of "Toyo Monozukuri useful not only for companies to earn recognition by Festival" that has been organized by AEON MALL was showing off their high technical skills, but also for uniting launched this time, I feel that our employees to achieve their an organizational structure was shared goals. established for participating or- By recruiting a wide range of participants from various fields ganizations. We were able to not limited to the manufactur- create events together by pro- ing sector, many people were actively taking part in planning able to experience the fun of and operation while exchang- industrial production. ing opinions. In the future, we would like to We would like to work with help solve the workforce short- AEON MALL to solve various age in the manufacturing in- AEON MALL Niihama (Ehime Prefecture) problems confronting Niihama Toru Ishikawa dustry by promoting the Toyo Hiroshi Fujikawa Monozukuri Festival throughout City including the shortage of Deputy Section Manager Secretary General the 77 cooperatives, as well as human resources in the manu- Industry Promotion Section, Niihama Machine Industry Economic Affairs Department by putting more efforts into pub- Cooperative facturing industry. Niihama City lic relations activities. "Ultimate localization" to increase the charms of the region Evolving into a project to further revitalize the region In order to achieve one of our management visions, "We work with our partners to take on the challenge of ultimate localization that continues to enhance the charms of the region", we are soliciting unique plans, mainly from young employees, to promote As the "Ultimate localization" project, I proposed al method. In addition to reducing the burden on "Toyo Monozukuri Festival" in 2017, my first year participants, which has been an issue for a long the charms of the region. This year, our fifth year, we received 297 proposals from malls across the country. after joining the company. time, this year's exhibition was well received by The festival has been getting more exciting year apparel specialty stores, commenting that "Cus- by year, and the third festival has evolved into a tomers can view our clothes for an extensive pe- project that everyone can enjoy. In order to ensure riod." Strengthening relationships of trust with the local community future continuity, the Executive Committee that I feel that we are strengthening our ties with the by making continuous regional contributions AEON MALL Niihama (Ehime Prefecture) was formed this time shares operation know-how local community by continuing the exhibition and with manufacturing companies and governments. consulting with the authorities about other mat- "Toyo Monozukuri Festival 2019" is an event held with the aim of conveying the high level of manufacturing technology and the "Working Men's and Women's Coordinated Outfit ters not relating to the event as well. As for the fun of manufacturing to the locals. This event has been held since it was selected for the "Ultimate localization" project in 2017. Collection", which has been held since the first future, I would like to keep developing myself so Miho Nagashima event, exhibited coordinated outfits for a certain that I can fulfill customers' expectations as an At this year marked the third festival, we deepened further cooperation by organizing an executive committee with governments, Sales staff, AEON MALL period using panels by changing the convention- employee of AEON MALL. Niihama local companies, and colleges of technology, and realized a more advanced project than that of the first year. Amazing manufacturing skill competition Working men’s and women’s coordinated (Empty can copter flight duration competition) outfit collection Creating self-development opportunities for employees while revitalizing the region Contestants made an "empty can copter" by cutting, bending and glu- Nine people working at manufacturing sites in Niihama ing empty cans (up to 500ml), and dropped it from the second floor City and Saijo City served as models, and each per- The number of project proposals in 2019 increased by about 1.5 times since we launched the "Ultimate localization" onto the designated area, competing to see how long it would stay in son's work scene was displayed along with the coor- project in 2015. Many of them were diligently formulated by our young employees and locally based part-time staff to the air. Until last time, only com- dinated outfits select- boost each region. Projects that are more rooted in the local community and receiving high hopes from the authority panies and schools involved in ed by each specialty have been increasing in recent years. In addition to having the person in charge of the best project give a presentation manufacturing participated. This store. Visitors enjoyed at our headquarters, since the year before last , we have been holding training sessions where leaders of successful time, we recruited participants the big difference in cases could share their experiences and their struggles as a learning opportunity and self-development facilitator for from the general public as well, the contestants’ ap- young employees selected from all over the country. As this project leads to a chance for staff to realize their visions, and 34 groups including children pearances. I look forward to seeing more of our employees' free ideas in the future. faced off against each other. (Akio Mishima: Managing Director and General Manager of Sales Division)
14 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 15 Connection with Communities
Contributing to the Resolution of Local Community Issues SDGs Sustainable Development Goals We seek to make a better society a reality by deepening our relationships with local communities and other organizations, such as solving issues associated with a declining birthrate and an aging population and working on refugee support.
Supporting refugee aid activities Japan for UNHCR
As an opportunity to deepen our understanding of refugees around the world, we conducted the campaign in collaboration with the UNHCR Association, the official support agency of UNHCR (UN High Commissioner for Refugees), in the period be- fore and after World Refugee Day (on June 20) which was enacted by the United Nations General Assembly. Having a support booth at 29 malls to provide information about materials on refugees, etc. and serve as a fundraising window, we invited a lecturer to give a speech at AEON MALL Kyoto Katsuragawa (Kyoto Prefecture) and AEON MALL Tamadairanomori (Tokyo).
Supporting children around the world Cooperating in blood donation activities Japan Committee for UNICEF Japanese Red Cross Society
Since 2010, we have been supporting the Japan Commit- By providing blood donation venues at our malls across tee for UNICEF, which has a cooperation agreement with the country, we received cooperation from 196,431 people UNICEF (United Nations Children's Fund) to protect the lives throughout the nation in FY2019. AEON MALL Hiroshima AEON MALL Shimotsuma (Ibaraki Prefecture) and rights of children. We provided space to solicit partici- Gion (Hiroshima Prefecture) and AEON MALL Natori (Miy- pation in our fundraising program at our 77 malls in FY2019. agi Prefecture) held events for parents and children so that In addition, AEON MALL Funabashi (Chiba Prefecture) held a the children can become interested in blood donation from walking event where a young age. In De- Dementia supporter training course FY2019 fundraising activity results visitors could visit cember, student vol- (AEON MALLs throughout Japan) In February 2020, AEON MALL Shimotsuma (Ibaraki Pre- museums and other unteers took the As part of the AEON group's social contribution activities, fecture), in cooperation with Shimotsuma City and related places to experience lead at our 35 malls we receive a lot of support every year from customers for our organizations, held a dementia supporter training course for the local culture and in calling for blood fundraising activities held at our malls. customers. There, participants learned about dementia and donated participa- donations especially tion fees to the Ja- from the same gen- cautionary advices when communicating with people who ●Tohoku disabled person manufacturing support fund Feb. 9 - Mar. 10, 2019 JPY 3,857,879 have dementia, as well as doing exercises that stimulate pan Committee for eration. ●Myanmar school construction support fundraising UNICEF. and activate the brains. Simultaneously with such courses Apr. 1 - May 26, 2019 JPY 6,936,570 across malls in Japan, we also hold further training lectures ●24-hour TV program charity fundraising Jun. 15 - Sep. 1, 2019 JPY 30,072,260 for staff of our company and specialty stores to learn how to ● 2018 July heavy rain (Hiroshima, Okayama, Ehime) disaster emergency support fundraising JPY 451,688 approach customers with dementia. Jun. 20 - Jul. 21, 2019 ● AEON UNICEF safe water campaign fundraising Sep. 14 - Oct. 13, 2019 JPY 2,318,779
●2019 August heavy rain disaster emergency support fundraising Cooperating with local governments and Sep. 10 - Sep. 23, 2019 JPY 390,900 companies as a place to appeal our ● 2019 Typhoon No.15 emergency support fundraising Sep. 15 - Oct. 15, 2019 JPY 3,684,866 attractiveness to the world AEON Happy Yellow Receipt campaign ● 2019 Typhoon No.19 emergency support fundraising Oct. 14 - Oct. 31, 2019 JPY 11,556,452 Taking advantage of malls' characteristics as a place visited Yellow receipts are issued for purchases made on the 11th ● 2019 Typhoon No.19 etc. emergency support fundraising by many in China and ASEAN countries, we provide a plat- Nov. 1 - Nov. 17, 2019 JPY 6,803,695 of each month. If you put your receipts in special boxes with form for local governments and various companies to pro- ● Shurijo Castle support fundraising mote the charms of Japanese industry and culture to the lo- respective local welfare organization names on it, we will do- Nov. 1 - Nov. 30, 2019 JPY 12,434,709 cal people. As a hosting venue for various events from sales nate AEON gift cards equivalent to 1% of the total revenue ● Asian disabled person support fundraising Dec. 1 - Dec. 15, 2019 JPY 2,832,150 channel development of Nara Prefecture's premium lumber shown on the receipts to the charity named. AEON MALL's to cultural cuisine festival, AEON MALL has become a hub total donation amount in FY2019 was 36,519,447 yen. Total JPY 81,339,948 connecting Japan and overseas customers.
16 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 17 Local Community Infrastructure Development
Providing Safety and Security SDGs Sustainable by Creating Disaster-Resistant Facilities Development Goals
We take every possible disaster measure while always prioritizing the safety and security of our customers, and also serve as a regional reconstruction base in case of an emergency.
Serving as a base for local infrastructures support
AEON MALL Kisarazu suspended business on September 9th and 10th to confirm the safety of the staff of specialty stores. After confirming the facility's safeness, the mall resumed business operation from the 11th to continue providing food and daily necessities while also serving as a recovery base to ease the burden of various regional infrastructures.
Drinking water Transportation We installed an emergency outlet in the mall’s water tank In consultation with Kisarazu City, for three days from the and provided drinking water to local residents affected by 16th, we operated special shuttle buses that looped around the water outages. Since we between four evacuation checked the water quality centers in the city and the every day, we were able to mall. We responded to the smoothly notify the city and needs of elderly people who the public health center. were unable to go shopping and children who wanted to play and exercise in a wide- open space. Mobile phone charging stations Gasoline We installed temporary charging stations (for up to 46 phones The Cosmo Oil sales station operating on the mall premises at a time) for customers whose smartphones became unus- resumed business on the 11th. A lot of customers in dire able due to prolonged power outages in some areas. need of refuel came to the station. Our employees cooperat-
AEON MALL Kisarazu (Chiba Prefecture) These stations operated almost full-time and were effectively ed to offer help such as guiding the cars. used.
Disaster response in the 2019 Boso Peninsula Typhoon Serving as a base for power restoration AEON MALL Kisarazu (Chiba Prefecture) Main damage situation in Chiba Prefecture Under the “Mutual Assistance Agreement in Event of Disasters” signed in June 2019 by Tokyo Electric Power Company Hold- Maximum instantaneous wind speed: 57.5 m/s / Damage A huge typhoon that landed in the Kanto region from September 9th to 10th, to housing (completely destroyed, half destroyed, ings, Inc. and AEON Co., Ltd., we provided parking spaces at the mall (for up to 1,000 cars) to Tokyo Electric Power Company 2019 caused extensive damage, including prolonged power and water outages, partially damaged, inundation above the floor, and other electric power companies in Japan, as well as a conference room in the building. inundation below the floor): 67,369 houses / Power and destruction of houses in Chiba Prefecture. AEON MALL Kisarazu acted as a transmission tower: 2 towers collapsed / Utility pole: regional infrastructure and played the role of a reconstruction base. 1,750 poles damaged / Power outage: about 640,000 We would like to express our gratitude to AEON MALL Tokyo Electric Power Company and nine electric pow- houses / Water outage: about 89,000 houses Kisarazu for their great cooperation as a base for recov- er companies from all over Japan came to AEON MALL ery from this disaster the scale of which we had nev- Kisarazu. The parking lot and the conference room were er experienced before. The agreement we signed with used effectively because it was efficient to convey infor- AEON Co., Ltd. a few months ago worked effectively. mation to many workers assembled in one place. Unlike When a large-scale power outage occurred on the 9th, using a park or a schoolyard, it was easy for the workers Cooperation with Kisarazu City we contacted AEON headquarters with to buy food and supplies at AEON a request for 800 car parking slots. MALL Kisarazu, so I think their Under the partnership agreement signed in September 2014 between Kisarazu City and AEON Co., Ltd. prior to the opening of Our application was swiftly commu- burden was greatly reduced. AEON MALL Kisarazu, both parties had joined hands to offer support to disaster-stricken citizens, providing food through the nicated to the site and we received The staff at the office always AEON Kisarazu store and operating special shuttle buses. prompt cooperation from AEON treated us with kindness and MALL Kisarazu. Even when our the staff at the restaurants also Three days after the typhoon made landfall, we the Self-Defense Forces and related authorities. recovery efforts were taking lon- extended a warm welcome to consulted with AEON MALL amidst a food short- Through this event, we were able to reinforce the ger than expected, they were us, for which I would like to age chaos even at convenience stores. Thanks to importance of disaster prevention in the mind of very kind, saying "Don't hesitate thank everybody on behalf AEON MALL's rapid procurement of rice balls, we many residents. I would like to further strengthen to use the parking space" and of the on-site workers. could then provide them to people seeking refuge at our city's disaster prevention system by deepen- also helped us procure various the community center due to housing damage and ing cooperation with related organizations. supplies. Teruhiro Yata Akihiro Takimoto blackouts. In December, we held "Kisarazu Disas- Tetsuya Sekiguchi Deputy Director, Disaster Prevention Manager, Kisarazu Area Power ter Prevention Festa" at the mall in cooperation with Department, General & Legal Affairs Distribution Construction Group Section Manager, Crisis Management Section, Office, Management Planning Unit, Tokyo Kisarazu Branch General Affairs Department, Kisarazu City Electric Power Company Holdings, Inc. TEPCO Power Grid, Incorporated
18 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 19 Local Community Infrastructure Development
Providing a More Convenient and Comfortable Living SDGs Sustainable Development Goals We are striving to develop malls that intertwine more closely with people's lives through various ventures such as introducing the latest digital equipment and improving social infrastructure.
Promoting the popularization and use of EV
Since 2008, AEON MALL has been advancing the installation of electric vehicle (EV) chargers at each mall to promote the spread
of CO2 emission-free electric vehicles and plug-in hybrid vehicles, with the aim of preserving the global environment and realizing a sustainable society. As of the end of February 2020, we have established a network of 1,837 chargers at 138 malls in Japan, and also installed 564 EV chargers at 14 malls in China and 3 EV chargers at 2 malls in the ASEAN region. Furthermore, we have installed 20 chargers for EV motorcycles at AEON MALL Ha Dong (Vietnam).
AEON MALL Musashi Murayama (Tokyo) AEON MALL Ha Dong (Vietnam)
Our initiatives to realize "Smart Mall” Universal design Promoting the use of public transportation
We aspire to realize “Smart Mall” where digital technology enhances convenience for shopping customers. Positioning AEON AEON MALL is working on continuous improvement by in- Some of our shopping malls within walking distance of sta- tions are rewarding customers who visit malls by train. Also, MALL Makuhari New City (Chiba Prefecture) as a pilot mall, we are promoting the installation of various cutting-edge technologies. troducing quality universal design for our customers to lead a comfortable life and by listening to our customers such as we are working with railroad companies and transportation bureaus to create a conducting surveys Shopping mobility Mini AI information terminal Shopping navigation better environment periodically. where customers In response to the needs of seniors Information terminals are installed We have introduced a system that al- can visit the malls by who want to enjoy shopping with- at numerous locations within the lows customers to search for specif- using public trans- out getting fatigued, we rent out mall. Activated either by touching ic products across specialty stores portation including motorized wheelchair carts to help the screen or voice commands, they and compare them without having shuttle buses, we them move around the building. The help customers navigate the mall to move around the mall. Customers operate to connect carts come equipped with baskets facilities, specialty stores of their can use this system to search items the mall and station that can hold large items and have choice, duty free shops, bus timeta- not only by or the mall and air- well-designed handlebars for safe bles, etc. Besides Japanese, the ter- categories port. operation, which makes it easier for minal’s language is also available in or entering the seniors to use the cart. English, Chinese, and Korean. keywords, but they can also use Installation of polling station photos on hand to look We will be setting up polling stations when an election is held to improve the living ser- for similar vices of local residents. We provided a convenient voting environment not only for cus- products. tomers but also for employees working at our malls with easy access to buses stopping at the mall or to the large parking lot for those coming by car. In the 25th ordinary elec- tion for the House of Councilors held in July 2019, we set up early polling stations (including same-day polling stations) at 56 AEON MALLs and AEON shopping centers nationwide.
20 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 21 Environment
Using Sustainable Resources SDGs Sustainable Development Goals We are promoting environmental activities in cooperation with many specialty stores by taking steps to reduce the use of plastic.
Endorsing the "plastic-free straws" concept New challenges to make our malls even more as a specialty store environmental friendly
Our company has stores We reached out to owners of food and beverage stores such as "Fresh Juice operating at our malls to explain and call for the removal Bar Karin" offering juice of plastic straws. A majority of them has given us their made from ripe fruits in understanding and cooperation for which we are ex- about 90 AEON MALLs. tremely thankful. Although it may take some time for As we deal with fruits some companies to roll out the changes due to a number that are heavily depen- of reasons, they have agreed with our proposal in princi- dent on the weather, we have long had a great interest in ple. Rather than just switching from plastic straws to pa- environmental issues, a shared awareness even within our per ones, we want to reduce the use of straws altogether company. by offering customers the choice to opt out. Around the autumn of 2019, we were approached by AEON Going forward, we intend to share our policies and deep- MALL about eliminating plastic straws. We immediately en relationships and help specialty stores face environ- agreed with this request because we were also considering mental issues through different efforts such as asking for the introduction of paper straws. the understanding and cooperation Operations for the staff working at of food and drink specialty stores our store in the pilot mall proceeded scheduled to open regarding elim- without any problems, and I feel that ination of plastic straws. Since our customers have accepted our international sports competitions transition smoothly. For the sake and other global events are set of a sustainable society, we will to be held in the future, we will continue to pursue further waste reduce the use of plastic prod- reduction. ucts in our malls, with an eye on the growing global envi- Takeshi Watanabe ronmental awareness reflect- Mitsuhiro Fujiki Managing Director ed in domestic consumption General Manager Managing Director Fruit Bar Sales Division trends. Executive General Manager Fruit Aoki Co., Ltd. Leasing Division
Elimination of disposable plastic products Accelerating the elimination of plastic straws at overseas malls starting with promoting plastic-free straws at all malls Vietnam ranks 17th out of 109 countries in the world in terms of annual plastic waste emissions. It is estimated that the In recent years, there has been an accelerating trend worldwide to reduce average weekly use of plastic shopping bags is 35 pieces the use of plastic products which are found to affect the ecosystems such per household, and about 938 million bags are used in the as marine organisms. AEON MALL has also been proactively promoting entire country. activities such as recycling 94.9% of plastic wastes (FY2019) to realize sus- In order to reduce plastics usage, since World Environment tainable malls and preserve the global environment. In addition, with our Day on June 5, 2019, AEON MALL Binh Tan has been hold- future goal of eliminating disposable plastic products, all our malls stopped ing "Non-Plastic Straw Day" on the 5th and 20th of each offering plastic straws at food and drink specialty stores (excluding some month, dedicated to the use of alternatives to plastic straws. stores) on March 16, 2020. Environmentally friendly alternatives such as Six stores in the food court are now offering rice straws to paper straws are available to customers who require them. We will continue customers. All 5 malls in Vietnam are undertaking the initia- to reduce the use of plastics by holding discussions with tenant companies. tive as they gradually adopt plastic alternatives. We called for understanding and cooperation from customers by installing posters and leaflets in the building.
22 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 23 Environment
Working Towards a Carbon-Free Society SDGs Sustainable Development Goals We are working to create environmentally friendly malls by introducing the latest technologies to reduce carbon dioxide emissions and promoting the use of natural energy.
Utilizing solar power generation
Adoption of a solar power generation system at all 88 malls Ahead of other commercial facilities, we have installed solar power generators at 71 malls in Japan and 17 malls overseas. Some of them have adopted a system capable of generating electricity even during a power failure. AEON MALL Sen Sok City (Cambodia) has 1 MW class solar power generation facilities and high efficiency chiller installed on the rooftop, with the aim of
achieving a significant CO2 reduction of approximately 1,564 tons per year.
Introduction of PPA Effective use of surplus household electricity (Power Purchase Agreement) model The AEON group seeks to expand the use of renewable energy in co- We have introduced a PPA model in which an operation with Chubu Electric Power Co., Inc. Chubu Electric Power electric power company installs solar panels on collects the surplus electricity generated by home-based solar power the premises or roofs of electricity consumers generation and gives WAON points in proportion to the amount of elec- and the consumers purchase the generated elec- tricity customers provide. The collected power is used to assist CO2 tricity. AEON Fujiidera Shopping Center (Osaka emissions reduction measures at AEON MALL Nagoya Chaya, AEON Prefecture) has solar power generators installed MALL Nagakute, and AEON MALL Okazaki in Aichi Prefecture. on the rooftop that generate output equivalent to In April 2019, these 3 malls began receiving electricity generated by the annual usage of about 30 ordinary households renewable energy plants that do not produce CO2. About 6,700 tons of CO were cut down in 9 months from April to December 2019. and uses it to power a part of the mall. AEON 2 200331_ 制作 MALL Matsumoto (Nagano Prefecture) and AEON We plan to undertake similar MALL Tsu Minami (Mie Prefecture) are scheduled approach with electric power Chubu Electric Power to start in- companies in other regions. troducing Surplus this mod- electricity el in June 2020.
Solar walls (AEON MALL Zama) WAON point
Customer AEON AEON Fujiidera Shopping Center (Osaka Prefecture)
Promoting energy conservation efforts Verification test to utilize electricity stored in electric vehicles at a mall AEON MALL is striving to achieve a “50% reduction in ener- ment, there are 13 outlets of "Smart AEON" (12 of which un- gy consumption compared to FY2010”, which was set as a der AEON MALL's management) representing an eco-friendly V2H (Vehicle to Home) effectively utilizes electricity stored in the batter- goal to be achieved by 2020 under the "AEON eco Project" model store we have been working on. We are also engag- ies of electric vehicles (EVs) by providing (discharging) the electricity to launched in 2012. Furthermore, under the “AEON Decarbon- ing in the development of a more advanced “Next-generation homes or other facilities. Kansai Electric Power Co., Inc., Enegate Co., ation Vision 2050” announced in March 2018, we aim to realize Smart AEON” from a decarbonization perspective, and AEON Ltd., Sakai City (Osaka Prefecture), AEON Co., Ltd. and AEON MALL a “carbon-free society” by 2050 as a new challenge for the MALL Zama (Kanagawa Prefecture) significantly reduced CO 2 are conducting tests using this V2H at AEON MALL Sakai Teppocho. AEON group through various activities such as utilization of emissions compared to AEON's typical stores. In this test, we forecast time zones where electricity demand will in- renewable energy and promotion of energy saving. At the mo- crease in the mall, and request the monitoring customers who own an EV to cooperate with us. Electricity discharged from individual EVs are used in the building and WAON points are awarded to customers who cooperate with us. 82% of all our employees have passed the Eco Test This test is attracting attention as an attempt, which will lead to the RE100 and EV100, to put the "virtual power plant" to practical use, in AEON MALL Sakai Teppocho (Osaka Prefecture) We have been encouraging our employees across Japan to acquire Eco Test certification in order to raise awareness and pro- which multiple EVs are collectively controlled and used like a single mote efforts for environmental protection, and 1,327 employees, which is about 82% of 1,619 eligible employees, have passed power plant in order to balance the supply and demand of electricity. the Eco Test.
24 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 25 Environment
Creating Green and Resource-Circulating Malls SDGs Sustainable Development Goals We have been promoting town development in harmony with nature by creating opportunities for everyone to interact with the environment and ensuring thorough waste management.
Waste reduction and recycling
Regarding the reduction of waste discharged from the mall, it is important to have specialty stores cooperate with us to clarify "what, where, and how much waste is disposed" and have them become aware of the problems. At every mall, a system has been introduced to classify waste into 18 basic items and weigh separately. After weighing each item, specialty stores put a sticker on it to indicate that it has been weighed. The waste will then be disposed of at each item's designated area. The mall recycles as much separated waste as possible and calculates the recycling rate for each item.
Directly managed domestic mall recycling rate Total amount of waste discharge and recycling rate in FY2019 (including thermal recycling) 89.4%
Amount of waste discharge and recycling rate
1 Garbage 16,060t 91.9% 10 Waste oil 2,167t 100.0%
2 Cardboard 23,262t 100.0% 11 Paper 2,433t 100.0%
3 Miscellaneous refuse 23,110t 74.8% 12 Bulky refuse 216t 92.7%
4 Waste plastic 3,543t 94.9% 13 Other non-combustible refuses 1,399t 61.6%
5 Waste plastic (valuable) 106t 100.0% 14 Fluorescent lamp 17t 91.9%
6 Plastic bottle 606t 100.0% 15 Waste battery 16t 87.6%
7 Other bottles 367t 97.5% 16 Disposable chopsticks 115t 97.0%
8 Can 606t 100.0% 17 Waste alkali / peeling liquid 17t 23.0%
9 Expanded polystyrene 132t 100.0% 18 Sludge 5,321t 90.4%
Tree-nursing festivals (AEON MALL Matsumoto)
Efforts to classify waste in Cambodia AEON Hometown Forests Program 200413_ 制作 Along with the rapid economic growth, the increase of waste has become a social problem in Cambodia. More than 2,500 tons of waste is discharged every day in the urban areas of Phnom Penh. Among other problems, it is pointed out that 80% of the “AEON Hometown Forests Program” started in 1991 in Malaysia. The Total number of trees planted waste is landfilled without being properly treated. Under such circumstances, AEON MALL has taken the initiative to create (as of the end of February 2020): 12,120 AEON group conducts tree-planting activities to realize the basic prin- thousand trees environmentally friendly malls, and AEON MALL Sen Sok City was awarded by the Minister of the Environment as an exemplary 12,121,780 trees shopping mall committed to environmental protection. ciple of “dedication to the pursuit of peace, respect for human digni- 10,000thousand trees ty and contribution to local communities by focusing on customers”. When opening a new mall in Japan and overseas, we hold a tree-plant- 5thousand,000 trees Building a recycling system through comprehensive management Specialty stores are also ing ceremony where we plant trees that are maximally suited to the cooperating Waste is separated at each specialty store and then kept temporarily at a waste region's natural environment with our customers. In FY2019, AEON thousand130 trees collection point. Processing of recyclable waste is outsourced to an NGO. We The waste collection point is very easy MALL planted about 28,700 trees at 4 newly opened malls in Japan and contribute to improving the recycling rate by ensuring thorough management, for to use because it is kept clean and overseas. The cumulative number of planted trees of our group reached tidy. Recyclable wastes such as alu- (Year) 1991 2004 2013 2019 example, by having cleaning staff check that waste is properly about 12,120 thousand as of the end of February 2020. separated by type. Because the practice of properly disposing minum cans and plastic of waste has not yet taken root in our daily lives, we are trying bottles are properly re- to share AEON MALL's awareness of the environment by ed- used, and I feel that ucating the staff of specialty stores through new employee AEON MALL's envi- training, and by providing them with monthly guidance. ronmental initiatives We are also promoting the reduction of resource use in and principles are Promoting eco-activities at environmental events our office and trying to reduce the amount of waste by -re wonderful. viewing the use of supplies. By continuing to educate the In support of the Ministry of the Environment's initiatives to promote the 3Rs (Reduce, Reuse, Recycle), we held "Re-Style FES!" staff, I would like to reinforce the importance of recycling at AEON MALL Makuhari New City (Chiba Prefecture). We also held educational, enjoyable workshops, and exhibitions for chil- Im Vibolka Seat Kakada and help raise environmental awareness throughout the Administration Manager Customer Service dren to raise their awareness of AEON MALL's plastic-free initiatives. country. AEON MALL Sen Sok City Krispy Kreme Doughnuts
26 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 27 Diversity and Decent Work
Achieving Work-Life Balance SDGs Sustainable Development Goals Alongside with having a system allowing all employees to work in a way that suits their life stage, we are also striving to establish a work environment where such systems can easily be used.
Voices from male employees who have taken childcare leave AEON MALL has various systems in place to support the balance between childbirth, childcare and work, and is working to create a workplace environment where it is easy to use these systems. Here are some voices from male employees who have taken childcare leave. Effective use in combination Advance preparations are Valuable experience with other vacations important at work and at home with many new discoveries As my third child was born in July With the birth of my eldest daughter, I took As my wife and I live away from our 2019 when I was a member of the childcare leave for 42 days from Novem- parents' homes, I took 14 days off Shutoken Business Department, I ber 2019. It was an important time for me including childcare leave when our took childcare leave to look after to interact with my children and become second child was born. Our work- my two older children. Although I closer to my wife. Before taking childcare place atmosphere that emphasizes initially planned to take only 5 days leave, I had many discussions with my work-life balance has been a source off using regular holidays and annual supervisor and colleagues about the or- of encouragement for my decision. long vacation, I combined those with ganization and work during my absence. At the start of my leave, I realized childcare leave after considering the In order to encourage the use of childcare that my wife not only cares for our recommendation from Personnel leave in the future, I think it is important baby, but also has obligations that Department. to not only exercise one's rights but also I usually do not notice, for example, After the birth of the baby, I was to consider the state of the company arranging family celebrations and strongly impressed by the kindness and gain the understanding from people taking care of paperwork. of our neighbors, the help of the around you during the leave period. During this period, I gained many ex- AEON Yume-mirai Nursery School (AEON MALL Iwaki Onahama) grandparents, and the way our old- Because I was approached by some periences that will be useful for my er kids were so happy and excited members of the company telling me "Take future work, such as understanding to have a younger brother. I learned it easy!”, I sometimes felt that they did not the hardships of flexible employees many institutional benefits that I did really comprehend what I was doing at (part-timers) who work while being not know before, such as exemption home during my childcare leave. parents, as well as learning what Leveraging our diverse workforce as a corporate strength from social insurance premiums if Even at home, my wife made me realize families raising kids look for in a mall. I take childcare leave at the end of that it is important for us parents to talk I would like to create an atmosphere Diversity promotion is very significant to our dustry and the Tokyo Stock Exchange jointly month, so I would like to actively about our roles during my childcare leave in each workplace to make it easier AEON MALL business. To reflect our funda- select from among outstanding listed compa- share such information with the ju- beforehand. I hope that male employ- for more employees to use this sys- mental philosophy "Customer First" at our nies that promote women's empowerment in nior staff in the future. As an initiative ees taking childcare leave will become tem and ask our company to support malls where a variety of customers frequent, the workplace. Such accolades from external for our company collectively, I hope common corporate practice for this is an this movement. it is desirable to have a diverse range of sources have contributed to enhancing our that longer childcare leave for male important period in which the bonds be- workforce as the active exchange of opin- corporate brand value as well as to attracting employees will become the norm. tween parents and children, husband and ions from different perspectives will lead to excellent talents to our company. Regardless wife, and family members become stron- creative ideas. The number of female manag- of gender, we have flexible options so that our ger. ers increased from 115 (13.2%) at the end of employees can work comfortably even when Shuntaro Azuma Hiroyuki Suematsu Toshiya Suzuki FY2016 to 155 (17.4%) at the end of FY2019, their life stage changes, such as childcare General Manager Manager, Finance Group, Finance Department, Operation Manager and there has been a noticeable increase of and nursing care, and we are working to lay a Masahiko Okamoto AEON MALL Kahoku Finance & Accounting Management Department AEON MALL Kobe Minami female employees who are strongly motivated foundation for career development by creating Director to take on the challenge of higher-level po- a professional environment that makes these Executive General Manager, sitions. We were named "Nadeshiko Brand" systems more accessible. Administration Division which the Ministry of Economy, Trade and In-
Expansion of “AEON Yume-mirai Nursery School”
As of the end of February 2020, there are 30 AEON Yume-mi- school system helps facilitate an environment where specialty rai (Dreams for the Future) Nursery Schools nationwide in the stores can employ staff who need childcare while at work and AEON group, which support employees with small children. 20 encourage them to continue working on a long term basis. By of them are operated within AEON MALL’s commercial facil- holding events that can only be done at a nursery inside a Lively leave system ities, and are open to employees of AEON group companies, mall such as "Sport day" unaffected by the weather in AEON AEON MALL is encouraging employees to value time spent with their family by introducing “Lively leave system” for employees staff of specialty stores as well as local residents. The nursery Hall, or events that amplify the region's characteristics, we are to be able to take a maximum of 2-day leaves per year due to family care, childcare, anniversary, birthday, school or community schools are open 24 hours every day of the year, in princi- providing opportunities for children to develop both mentally event, homecoming and other purposes. ple, according to the business hours of each mall. The nursery and physically.
28 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 29 Diversity and Decent Work
Providing a Comfortable Professional Environment SDGs Sustainable Development Goals We will promote the appointment of local staff to executive positions at our overseas malls, and pursue an environment where employees of our company and the staff of specialty stores can work comfortably on a long term basis.
Our initiatives for specialty stores
Adopting digital technology to improve efficiency
We have begun the adoption of "AEON MALL Works", a tablet for business use, to reduce the workload of specialty stores’ staff and save labor. This tablet allows the staff of specialty stores to reduce the time it takes to visit the mall office by submitting periodic paperwork using the tablet. The -de vice also allows them to send out questionnaires and notifications from the mall, and hold training sessions for the staff at any time. It is equipped with features such as user-friendly interface, translator func- tion, and a security measure that turns off the power when taken outside the mall. This device has been put to use in 79 malls across Japan.
Creating a comfortable work environment Example of Best Practice for specialty store employees AEON MALL Shijonawate (Osaka Prefecture)
As labor shortages are a social issue, we see In order to motivate the staff of spe- it as one of our responsibilities as a devel- cialty stores, AEON MALL Shijonawa- Overseas malls creating opportunities to thrive oper to improve ES (employee satisfaction) te has been making efforts since by improving our work environment where 2017 to let customers leave their Since opening our first overseas mall in Beijing in 2008, we have opened a total of 21 employees for specialty stores that open in “compliments” on message cards. malls in China and 9 malls in Indonesia, Vietnam and Cambodia. The basic policy with AEON MALL’s commercial facilities can play This fiscal year, we expanded the our overseas malls is to have our local recruits with understanding of our philosophy be an active part for a long time. Among ES im- break room for the staff, conducted in charge of management. In every country, we are actively promoting local staff to ex- provement measures on which each mall is health checkups, and held employee ecutive positions while focusing on workforce development. In China, there are 7 malls working, we give awards to excellent case social gatherings twice a year, all of that have local staff who are responsible for the malls as General Managers. examples as the "Best Practice" and expand which have been well received by the them horizontally. staff of specialty stores.
Promoting renovation projects as an executive officer of the mall
I joined the company in 2014 after working for In recognition of these efforts, I was appointed another Japanese organization. Through train- General Manager in charge of the mall in 2017. Aiming to improve customer service skills ings and other occasions at the beginning, I I believe that the strength of local staff is that was able to absorb our "Customer First" phi- they can operate with a deep understanding With the aim of raising awareness of customer service, we losophy. Building on what I learned, I have of customers’ habits and consumption trends. hold the "Customer service role playing contest" in which been working to create a better mall as a man- We are currently undergoing a large-scale ren- the staff of specialty stores compete using the techniques ager, for example, by planning and holding ovation for floor expansion, aiming to create they have cultivated on a daily basis, not only in Japan but events tailored to customer characteristics, a mall that will be even more supported by overseas as well. The 4th national contest in China was held and enhancing disaster prevention facilities in customers. There are policies in place at our with approximately 50,000 eligible contestants working at the building to improve the safety of the mall. company to help local employees to grow and around 3,700 stores across a total of 19 malls. We are also Zhang Man Although my opinions differed from my Japa- develop their careers. In the future, I would like nese supervisor at times, we exchanged ideas to take on the challenge of becoming General accelerating our efforts by holding the contest in Cambodia, General Manager Vietnam and Indonesia. AEON MALL Wuhan Jinyintan and worked together to create facilities that Manager of a new mall. (Hubei, China) would satisfy our customers.
Customer service role playing contest (Vietnam)
30 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 31 Responsible Business Promotion
Ensuring Fair Execution of Business Activities SDGs Sustainable Development Goals We pay sufficient consideration to the human rights of all stakeholders involved inAEON MALL by strengthening our governance and raising employees' awareness of compliance.
Management structure
Having the Management Council in place to serve as an advisory body for the president and CEO, AEON MALL is working on Initiatives to strengthen compliance (China) strengthening business strategy functions and ensuring a more efficient decision-making process. In addition, we bolster manage- ment and supervisory functions by holding at least one board of directors’ meeting per month, chaired by the president and CEO. Compliance trainings Interviews with new mall Setting up whistle blowing employees hotline for specialty stores Corporate Governance Organization Chart Nomination emuneration ive advice and su mit reports in response to re uests rom the President regarding the policy or nominating candidate or directors and auditors and development planning, and We conduct executive training and (as of February 29, 2020) Advisory Committee remuneration or directors. general training for about 800 AEON Because about two-thirds of employ- If someone at a specialty store or Discussion report MALL employees working in China, ees are newly hired employees at a an outside contractor is harassed o important matters oard o Directors eport e uest Business Execution Organization once a year at each mall and office. new mall, we carry out early-phase or mistreated, he or she can directly 1 directors Determination o Appointment We share information about compli- employee education within a year of contact the Compliance Department appointment dismissal including 2 outside directors dismissal remuneration supervision usiness Division Management Division President ance we learned in basic education opening the mall by conducting ac- by email or phone. Consolidated u sidiary (Cooperation) Audit report and actual cases of fraud, based on tivities such as individual interviews
hareholders laws, legal regulations, and company to foster compliance awareness. nternal audit Meeting Auditor nstruction eport Management Discuss important management matters, su mit rules. Audit upervisory oard Con erence opinions and su mit reports to the President Determination o auditors Audit appointment dismissal including outside auditors remuneration Conduct continuous activities to analy e the
eport Management is Management status o ris s and avoid such ris s, su mit Strengthening compliance by establishing specialized department Auditing Department Committee opinions to the President, and discuss ris management policies eport esearch and evaluate the The Compliance Department was established in 2017 in e iciency and validity o internal control unctions Compliance rasp the legal compliance penetration China with the purpose of investigating and responding over the entire usiness state, e change in ormation, and su mit Committee reports and policies to the President Accounting Auditor to fraudulent acts as well as conducting ongoing em- Election Dismissal Accounting audit ployee education to prevent such acts. The department is currently staffed by four people. We hold training once Board of Directors Audit & Supervisory Board a year at every mall and office to help participants gain Hold meetings of the Board of Directors chaired by the President at least Exchange information and opinions with the accounting auditors and the compliance knowledge and make sound judgments. In once a month to strengthen the management oversight function, with the Management Auditing Department which is an internal audit department to these trainings, we encourage active participation by in- attendance of auditors. (2 directors and 2 auditors are independent directors) raise efficiency and effectiveness of audits. viting staff to raise questions. In addition to interviewing employees of new malls and investigating cases reported through AEON 110, we have also Business execution organization established a whistleblowing system for specialty stores. When we receive a report, we carefully check the facts and take corrective action while managing the confidential information. President and CEO In Chinese society, where lawsuits are frequently filed, there are many occasions when an emer- gency response is required because laws and legal regulations differ depending on the province AEON MALL CSR Council Risk Management Committee Compliance Committee or city, so our company (just under 800 employees) has 5 employees, including myself, who are qualified as lawyers, to take prompt action in the event of an emergency. In order to reduce ・Risk information analysis ・Promotion of compliance Environmental Personal Information Internal Audit ・Continuous activities for avoiding a risk ・AEON code of conduct fraudulent acts committed by employees, it is important for us to continue these initiatives and Yang Min Social Contribution Preservation Protection Report ・Submitting opinions to the President steadily disseminate them to all parties involved. I think the level of awareness has improved ・Deliberation on the risk management policy Manager ・Activities contributing ・Forestation activities ・Privacy mark promotion compared to when the Compliance Department was first established. We will strive to create a Compliance Department to the local community ・Promotion of ISO 14001 better work environment for all employees to comply with our company rules and philosophies. AEON MALL (China) Co., Ltd. ・Fund-raising activities ・Carbon-free ・Volunteer activities ・Plastic-free ・Social welfare activities
Internal control system (part of important matters) Information storage and management Entering into fair contracts for the construction of malls (ASEAN) We store and manage documents such as settlement documents and meeting minutes in a highly retrievable state which is appropriate and secure in accordance with the storage medium, maintain the browsability state as necessary, and take precautions that the relevant department specified in the “Document Management Regulations” prevents leakage outside the company. AEON MALL exercises consideration for the human rights and occupational health and safety of all stakeholders. When we develop malls in ASEAN, Risk management we attach great importance to the degree of contribution towards region- We will endeavor to reduce risks and by formulating “Business Risk Management Regulations” to prevent crises and minimize damage in the event of a al development as criteria for general contractor selection, such as active crisis. If an urgent and serious loss risk occurs, we will accurately handle the loss through appropriate transmission of information and decision-making based on these regulations. recruitment of local workers and environment preservation measures. We maintain a high degree of fairness by entering into an agreement between Pointing out and improving problems AEON MALL which is the ordering party, and the contractor to share the risk By establishing a "Compliance Committee" chaired by the General Manager of Administration Division, we report the minutes of the committee to the equally. We also ensure human rights protection by managing IDs of people Management Meeting and report important matters to the Board of Directors. We also establish a help line AEON MALL “Personnel Dial 110” (“Workers’ Union Dial 110” in the Workers’ Union of AEON MALL) as an internal whistle blowing contact point to prevent whistleblowers from being put at a disad- entering and exiting the site, preventing child labor and illegal employment, vantage. Upon receipt of any report or notification, the department in charge will carefully examine the contents and take necessary measures based on and conducting health checkups for workers. our internal rules to assess if there is an act of violation, formulate measures to prevent a recurrence and report them to the "Compliance Committee".
32 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 33 The Latest Domestic and Overseas Mall Trends
SDGs Sustainable Development Goals AEON MALL is developing malls in Japan, China and ASEAN to meet the needs of the local community. In FY2019, along with opening 4 new malls in Japan and overseas, we have assertively conducted floor expansion and renovation of our existing malls.
New opening Floor expansions / Renovations
The latest digital technology improves Birth of the largest entertainment mall convenience in the mall in Hokuriku AEON MALL ChangShu XinQu (Jiangsu, China) AEON MALL Takaoka (Toyama Prefecture) Opened in June 2019, AEON MALL ChangShu AEON MALL Takaoka renovated about 50% of the XinQu became our 20th mall in China. We have overall facility, including the construction of a new a signage display system installed where cus- expanded wing, with the target of becoming a hub tomers can use a smartphone app to virtually try for exchange in the Hida, Echchu and Noto areas. on clothes from several specialty stores without We have prepared a diversity of amusement fa- having to move around the mall. Furthermore, we cilities, including the world's first “FUN VILLAGE provide a new shopping mall experience that inte- with TOMICA”, a large indoor playground facility grates the latest digital technology. For instance, featuring a 3D maze slider that children can enjoy. we have introduced functions utilizing face-recog- nition, including lockers that open and close by au- thenticating the user's face, and robots equipped with artificial intelligence that memorize customers' names along with the stores they have visited be- fore to suggest services tailored to each customer.
Using digital technology to create new values for malls Birth of a nature-friendly, green eco-mall Creating a space friendly for the parenting generation Evolving into the largest shopping mall in Tohoku AEON MALL Qingdao Xihaian Xinqu (Shandong, China) AEON MALL Ha Dong (Vietnam) AEON MALL Higashiura (Aichi Prefecture) AEON MALL Natori (Miyagi Prefecture)
AEON MALL Qingdao Xihaian Xinqu opened in Qingdao, a In December 2019, we opened a mall that proposes a life- AEON MALL Higashiura expanded a new wing on the east- AEON MALL Natori built a new three-story expansion build- city of international coastal resorts, in November 2019. We style coexisting with nature in Vietnam where there has been ern site that was previously used as a parking lot. 122 spe- ing and carried out a large-scale renovation of the existing provide a highly entertaining mall environment by making full an increased environ-mental awareness. Plants are decorat- cialty stores including 7 stores that opened in the Tokai re- wing. We have installed an open ceiling space "Mori no Ter- use of digital technology, such as creating a sense of season ed at locations inside and outside the mall and vine tunnel gion for the first time were renovated to offer more colorful race" (Forest Terrace) with dine and drink places such as with a huge 700-inch, see-through LED vision, and creating pergolas are installed along the passage leading to the mall. daily lifestyles. We have constructed the largest kids and locally popular cafes and restaurants on the second floor three-dimensional images with fog and light. In addition, our We also propose an eco-friendly lifestyle in consideration of baby zone in the area as a mall where three generations of where the expanded wing and the station are directly con- company in China is the first among our business to intro- the envi-ronment, for example, reducing power consumption families can appreciate. nected. duce a state-of-the-art facial recognition payment system, by introducing an air conditioning chiller that can be operat- allowing customers to enjoy shopping without carrying a ed in response to air condi-tioning fluctuations. wallet or smartphone.
Other malls renovated in FY2019 Birth of a local-oriented community center Japan AEON MALL Morioka Minami (Iwate Prefecture) / AEON MALL Mikawa (Yamagata Prefecture) / AEON MALL Mito Uchihara (Ibaraki Prefecture) / AEON MALL AEON Fujiidera Shopping Center (Osaka Prefecture) Tsukuba (Ibaraki Prefecture) / AEON MALL Hanyu (Saitama Prefecture) / AEON MALL Kasukabe (Saitama Prefecture) / AEON MALL Urawa Misono (Saitama Prefecture) / AEON MALL Narita (Chiba Prefecture) / AEON MALL Musashi Murayama (Tokyo) / AEON MALL Atsuta (Aichi Prefecture) / AEON MALL Meiwa (Mie AEON MALL Fujiidera, which was closed in 2014, was reborn in September 2019. We have created a new bustling destination, Prefecture) / AEON MALL Sakai Teppocho (Osaka Prefecture) / AEON MALL Kobe Kita (Hyogo Prefecture) / Kobe Harborland umie (Hyogo Prefecture) / AEON MALL Hiroshima Fuchu (Hiroshima Prefecture) / AEON MALL Fukuoka (Fukuoka Prefecture) / AEON MALL Okinawa Rycom (Okinawa Prefecture) in response to the expectations of local residents as a state-of-the-art commercial facility that offers overwhelming convenience, China AEON MALL Suzhou Wuzhong (Jiangsu) / AEON MALL Suzhou Xinqu (Jiangsu) / AEON MALL Hangzhou Liangzhu Xincheng (Zhejiang) / AEON MALL Wuhan a rich variety of food, and the fun of having a wide range of choices in their everyday lives. Jingkai (Hubei) / AEON MALL Guangzhou Panyu Square (Guangdong) Vietnam AEON MALL Tan Phu Celadon / AEON MALL Binh Tan
34 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 35 Certification and Evaluation by an External Organization
SDGs Sustainable Development Goals We have made advanced efforts from both tangible and intangible ways for the “creation of a shopping mall designed for people and with the environment in mind". This fiscal year we have received high evaluations again from certification organizations inside and outside of Japan.
Certified by Kanagawa Prefecture as an "environmentally friendly city development project"
External ratings In August 2019, AEON MALL Zama (Kanagawa Prefecture) was certified as an "environmentally friendly city development project" in recognition of its efforts to reduce environmental impact by installing solar panels on the rooftop and walls, improve boarding environment of the local bus and Zama City com- Earned the rating of "Green Star" from GRESB Survey munity bus in the facility, and serve as a disaster pre-vention base in the event of a disaster. Kanagawa Prefecture certifies projects that contribute to the promotion of eco-friendly city development, based on Global Real Estate Sustainability Benchmark (GRESB) is an international benchmark for measuring the “Guidelines for promoting environmentally friendly model city development in the central prefec-ture environmental, social and governance considerations for real assets including the real estate portfolio and Shonan urban areas”. and infrastructure. AEON MALL earned the rating of "Green Star" as a result of our activities con- cerning environmental consideration and sustainability which were highly evaluated for excellence in both “Management and Policy” and “Implementation and Measurement”. We obtained 84 points (the average among participating companies being 72 points)., We also received the highest evaluation “A” in the “GRESB disclosure evaluation (ESG information disclosure level)” which is rated based on the disclosed information.
Acquired Score B from CDP
CDP is an international environment evaluation NGO that investigates climate change measures and Acquired certifications promotes the disclosure of corporate environmental information. Due to our efforts in climate change and information disclosure thereof, we were given the third highest grade “Score B” on an eight-grade evaluation by CDP. Seven malls newly acquired “DBJ Green Building Certification”
"DBJ Green Building Certification" is granted by the Development Bank of Japan (DBJ) based on a comprehensive evaluation system that includes environmental performance of the target property, as Selected as a stock price index constituent for ESG investment well as its response to social demands from varied stakeholders surrounding the property. In March The criteria to judge corporate value for “ESG investment” purposes is made based not only on financial 2019, AEON MALL Suzuka (Mie Prefecture), AEON MALL Ota (Gunma Prefecture), AEON MALL Hie- information but also on the efforts for solving environmental, social, and governance issues (non-fi- zu (Tottori Prefecture), and AEON MALL Ayagawa (Kagawa Prefecture) received the 4-star rating and AEON MALL Kyoto Gojo (Kyoto Prefecture) received the 3-star rating. In August 2019, AEON LakeTown nancial information). As this investment method rapidly expands, AEON MALL has been selected as a • MSCI Japan ESG Select Leaders Index composite of various indexes calculated after the selection of companies with a high ESG evaluation by • Select Leaders Index kaze and AEON LakeTown mori in Saitama Prefecture earned the 5-star rating, the highest rank in the • MSCI Japan Empowering Women Index five-grade evaluation. As follows, we have acquired certificationson a total of 15 properties. the institution providing investment information for institutional investors. • Nadeshiko Brand 2020 (selected 4 years in a row) • S&P / JPX Carbon Efficient Index
Two malls received the "Regional Contribution Award" Registered as an excellent "Heart barrier-free" practice company in Tokyo In April 2019, AEON MALL Tendo (Yamagata Prefecture) and AEON MALL Kurashiki (Okayama "Heart barrier-free" is a practice in which people with diverse ideas and different physical and mental Prefecture) received the "Regional Contribution Award" at the 6th Regional Contribution Awards. characteristics can communicate and support each other to deepen mutual understanding. The Tokyo The award is granted to shopping centers that participate substantially in regional revitalization Metropolitan Government is promoting the initiatives by registering awareness-building companies as while establishing a vital position as the core of the community within the lives of local residents, a “Heart barrier-free” supporter company. Among them, AEON MALL was selected as one of the most in accordance with regional contribution guidelines by the Japan Council of Shopping Centers. outstanding companies in the "Heart barrier-free" category. We were highly evaluated for our activities in universal design and LGBT topics related trainings for our employees and the staff of specialty stores, in addition to holding events related to health and welfare at each mall. “The 2020 Certified Health & Productivity Management Outstanding Organizations Recognition Program” (Large enterprise category) Acquired the S-rank of CASBEE for Real Estate In March 2020, AEON MALL was among "The 2020 Certified Health & Productivity Management In March 2019, AEON MALL Kofu Showa (Yamanashi Prefecture) acquired the S-rank, the highest rank Outstanding Organizations (Large enterprises category)". The outstanding health and productiv- in the five-grade evaluation of CASBEE for Real Estate. The CASBEE is comprehensive evaluation sys- ity management recognition program is a system in place to award corporations that are prac- tem, widely recognized as an index for the environmental performance of a building, including the re- ticing excellent health and productivity management based on local health issues and health ad- duction of environmental burden such as energy saving, re-source saving, and recycling performance vancement initiatives promoted by the Japan Health Council, which is sponsored by the Ministry as well as the conservation of landscapes. of Economy, Trade and Industry and the Japan Health Conference.
36 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 37 AEON MALL Data (as of the end of February 2020) Note: Comprehensive partnership agreements and mutual cooperation partnership agreements AEON Co., Ltd. has concluded are included in the disaster-prevention agreement column.
Hokkaido Gross Disaster Blood Solar panel Air-condition Normal Quick Kanto (Continued) Gross Disaster Blood Solar panel Air-condition Normal Quick Opening Parking Planted Mall AED Disabled charger charger Opening Parking Planted Mall AED Disabled charger charger leasable prevention donors parking lot capacity ventilation en- leasable prevention donors parking lot capacity ventilation en- day area (m2) (cars) trees employees agreement installations (kw) ergy-saving (EV) (EV) day area (m2) (cars) trees employees agreement installations (kw) ergy-saving (EV) (EV) 1. AEON MALL Asahikawa Ekimae Mar. 2015 29,000 900 400 1,800 Jan. 2015 3 18,697 6 ― 5 ― 41. AEON MALL Yachiyo Midorigaoka Mar. 2005 42,000 2,500 11,500 2,200 Jul. 2006 3 606 ― 50 ― 11 1 2. QUALITE PRIX Dec. 2016 13,000 1,800 ― 700 Jan. 2015 2 ― ― ― ― ― ― 42. AEON MALL Kashiwa May 2006 30,000 2,000 7,900 1,400 Aug. 2006 2 ― ― 12 ― 6 1
Subtotal 42,000 2,700 400 2,500 2 5 18,697 6 ― 1 5 ― 43. AEON MALL Choshi Mar. 2010 31,000 3,200 35,000 1,000 Mar. 2010 2 1,340 11 20 9 1 44. AEON MALL Funabashi Apr. 2012 36,000 2,300 17,300 2,300 Mar. 2012 2 80 20 100 ― 8 2 45. AEON MALL Musashi Murayama Nov. 2006 78,000 4,000 45,000 4,400 Sep. 2006 6 928 49 ― 20 1 46. AEON MALL Hinode Nov. 2007 64,000 3,600 58,400 2,700 Nov. 2007 4 1,302 39 100 15 1 Normal Quick Tohoku Opening Gross Parking Planted Mall Disaster AED Blood Disabled Solar panel Air-condition 47. AEON MALL Tamadairanomori Nov. 2014 24,000 1,000 600 1,900 Sep. 2014 3 387 9 ― 10 1 leasable prevention parking lot capacity ventilation en- charger charger day 2 (cars) trees employees installations donors (EV) (EV) area (m ) agreement (kw) ergy-saving 48. AEON MALL Higashi Kurume Apr. 2013 31,000 1,700 20,000 1,800 Apr. 2013 4 528 9 10 ― 14 ― 3. AEON MALL Tsugaru Kashiwa Nov. 1992 40,000 2,600 72,000 800 Aug. 2006 3 604 ― ― ― 12 1 49. AEON MALL Zama Mar. 2018 50,000 2,500 25,600 3,100 Feb. 2018 4 143 8 1,001 ― 8 2 4. AEON MALL Shimoda Apr. 1995 59,000 4,000 50,000 1,500 Jul. 2006 4 1,032 ― ― 17 1 50. AEON MALL Yamato Dec. 2001 35,000 1,900 20,000 1,900 Apr. 2006 4 2,891 ― ― 12 1
5. AEON MALL Morioka Aug. 2003 52,000 2,600 26,000 1,800 Aug. 2006 4 479 ― ― 12 1 Subtotal 1,778,000 101,300 842,300 83,400 33 137 60,010 455 6,168 17 465 37 6. AEON MALL Morioka Minami Sep. 2006 42,000 2,400 17,000 1,800 Aug. 2006 3 606 ― ― ― 8 1 7. AEON MALL Natori Feb. 2007 80,000 4,500 49,900 3,300 Jan. 2007 6 2,099 25 460 ― 10 2 8. AEON MALL Rifu Apr. 2000 33,000 3,000 25,000 1,200 Aug. 2006 2 522 21 ― ― 12 1 9. AEON MALL Tomiya Mar. 2003 28,000 2,400 8,600 1,100 Jun. 2006 4 862 ― ― ― 13 1 Mar. 2007 40,000 2,600 19,200 1,600 Nov. 2006 3 1,940 16 50 ― 9 1 10. AEON MALL Ishinomaki Chubu Gross Disaster Blood Solar panel Air-condition Normal Quick Opening Parking Planted Mall AED Disabled charger charger leasable prevention donors parking lot capacity ventilation en- 11. AEON MALL Akita Sep. 1993 58,000 3,200 43,000 2,100 May 2006 6 617 54 ― ― 16 1 day area (m2) (cars) trees employees agreement installations (kw) ergy-saving (EV) (EV) 12. AEON MALL Omagari Oct. 2008 48,000 2,900 15,200 900 Oct. 2008 1 808 12 ― ― 1 1 51. AEON MALL Shibata Apr. 2005 33,000 1,700 14,200 1,000 Jul. 2006 3 441 10 ― ― 11 1 13. AEON MALL Tendo Mar. 2014 47,000 3,000 15,000 1,800 Jun. 2015 4 1,251 17 ― ― 12 2 52. AEON MALL Niigata Minami Oct. 2007 51,000 4,000 30,400 2,500 Jul. 2008 6 843 14 ― ― 11 1 14. AEON MALL Yamagata Minami Nov. 2000 26,000 1,700 21,000 800 Oct. 2010 2 205 ― ― ― 7 1 53. AEON MALL Takaoka Sep. 2002 82,000 4,400 44,000 2,800 Dec. 2007 6 2,664 ― ― 15 1 15. AEON MALL Mikawa Jul. 2001 40,000 3,300 27,700 600 Jul. 2006 3 883 ― ― ― 11 1 54. AEON MALL Tonami Jul. 2015 33,000 1,800 7,000 1,000 Jun. 2015 2 ― ― ― ― 12 2 16. AEON MALL Iwaki Onahama Jun. 2018 50,000 1,300 7,000 1,600 Jun. 2018 4 95 8 ― ― 10 2 55. AEON MALL Kahoku Oct. 2008 62,000 3,300 29,400 1,500 Oct. 2008 2 267 12 73 ― 11 1 17. Shopping Mall FESTA Apr. 1996 32,000 3,800 26,000 900 May 2006 3 ― ― ― ― ― ― 56. AEON MALL Shinkomatsu Mar. 2017 63,000 3,400 10,000 2,300 Mar. 2017 5 459 16 ― ― 20 1
Subtotal 675,000 43,300 422,600 21,800 15 52 12,003 153 510 2 150 17 57. AEON MALL Kofu Showa Mar. 2011 70,000 3,500 20,800 2,700 Feb. 2011 5 971 17 ― 16 2 58. AEON MALL Sakudaira Apr. 1999 25,000 2,000 17,900 1,000 Sep. 2011 2 1,082 ― ― 13 1 59. AEON MALL Matsumoto Sep. 2017 49,000 2,300 6,800 2,500 Feb. 2008 4 ― 11 ― ― 12 2 60. AEON MALL Ogaki Apr. 2007 43,000 2,500 29,300 1,500 Mar. 2007 3 1,713 10 50 11 1 Normal Quick Kanto Opening Gross Parking Planted Mall Disaster AED Blood Disabled Solar panel Air-condition 61. AEON MALL Kakamigahara Jul. 2007 77,000 5,500 62,600 4,100 Jul. 2007 3 3,011 20 80 ― 9 1 leasable prevention parking lot capacity ventilation en- charger charger day 2 (cars) trees employees installations donors (EV) (EV) area (m ) agreement (kw) ergy-saving 62. AEON MALL Hamamatsu Shitoro Aug. 2004 65,000 3,500 38,000 2,200 Sep. 2006 5 511 19 91 ― 15 1 18. AEON MALL Mito Uchihara Nov. 2005 78,000 4,100 49,000 3,600 Aug. 2006 4 1,512 11 131 ― 25 ― 63. AEON MALL Fujinomiya Dec. 2001 40,000 2,500 24,200 1,800 Sep. 2006 3 1,580 45 ― ― 11 1 19. AEON MALL Tsukuba Mar. 2013 64,000 4,000 15,000 2,700 Apr. 2012 6 526 15 460 17 1 64. AEON MALL Hamamatsu Ichino Jun. 2005 63,000 4,000 19,300 2,800 Sep. 2006 3 1,111 73 50 ― 11 1 20. AEON MALL Shimotsuma Nov. 1997 36,000 3,100 16,500 1,300 Sep. 2006 2 216 14 65 ― 14 1 65. AEON MALL Okazaki Sep. 2000 80,000 4,300 48,100 3,900 Mar. 2007 4 1,051 20 ― ― 13 1 21. AEON MALL Tsuchiura May 2009 58,000 3,300 20,000 2,100 Jun. 2009 2 1,279 20 130 ― 10 1 66. AEON MALL Higashiura Jul. 2001 75,000 4,600 25,000 3,300 Jul. 2006 5 376 ― ― ― 10 ― 22. AEON MALL Oyama Apr. 1997 30,000 1,900 19,500 1,000 Jul. 2006 3 1,396 ― 50 11 1 67. AEON MALL Kisogawa Jun. 2004 66,000 4,400 15,000 3,000 Sep. 2014 2 2,227 16 ― ― 17 1 23. AEON MALL Sano Shintoshi Apr. 2003 32,000 2,300 11,800 1,200 Jul. 2006 4 1,708 12 ― ― 11 1 68. AEON MALL Aratamabashi Mar. 2010 38,000 1,700 5,000 1,900 Mar. 2010 6 45 22 69 18 ― 24. AEON MALL Ota Dec. 2003 62,000 4,200 54,000 2,400 Jul. 2006 5 643 14 ― 13 1 69. AEON MALL Nagoya Chaya Jun. 2014 75,000 4,100 20,000 2,500 Jun. 2014 5 1,043 8 266 15 2 25. AEON MALL Takasaki Oct. 2006 59,000 3,700 50,000 2,400 Nov. 2007 4 1,792 12 ― 12 ― 70. AEON MALL Tokoname Dec. 2015 87,000 4,000 12,000 2,600 Nov. 2015 5 1,521 20 98 17 2 26. AEON MALL Kawaguchi Maekawa Nov. 2000 66,000 2,400 20,000 2,900 Nov. 2006 4 129 ― ― ― 11 1 71. AEON MALL Nagakute Dec. 2016 59,000 2,600 8,000 3,200 Dec. 2016 7 360 13 362 ― 12 2 27. AEON MALL Hanyu Nov. 2007 75,000 5,000 17,100 3,400 Oct. 2007 7 2,083 21 100 21 1 72. AEON MALL Nagoya Minato Nov. 1999 44,000 3,000 36,500 1,000 Oct. 2006 2 67 ― ― ― 11 1 28. AEON LakeTown kaze Oct. 2008 61,000 2,300 28,000 3,500 Feb. 2012 5 ― 16 253 14 1 73. AEON MALL Atsuta Jul. 2003 47,000 3,800 12,300 2,700 Jul. 2006 4 484 ― ― ― 11 1 29. AEON LakeTown mori Sep. 2008 99,000 6,100 50,000 7,200 Aug. 2006 6 30,815 20 241 ― 22 2 74. AEON MALL Fuso Aug. 2003 34,000 2,800 17,900 1,400 Jul. 2006 3 278 31 50 11 1 30. AEON LakeTown outlet Apr. 2011 23,000 1,100 1,000 1,000 Aug. 2006 1 ― 10 10 ― 15 1 75. AEON MALL Nagoya Dome Mae Mar. 2006 48,000 2,800 12,700 3,200 May 2009 3 ― 16 ― ― 11 1 31. AEON MALL Kasukabe Mar. 2013 56,000 2,900 20,400 2,600 Aug. 2006 6 1,128 17 203 13 1 76. AEON MALL Odaka Mar. 2008 65,000 4,000 25,000 3,500 Feb. 2008 2 1,770 12 50 ― 21 1 32. AEON MALL Kita Toda Nov. 2004 44,000 2,600 12,600 2,400 Jul. 2006 3 ― 7 ― ― 8 1 77. mozo wondercity Apr. 2009 101,000 5,000 35,200 4,700 ― 4 372 14 ― ― 1 1 33. AEON MALL Yono Dec. 2004 41,000 3,000 16,400 2,300 Aug. 2006 3 438 6 ― ― 12 1 78. AEON MALL Suzuka Nov. 1996 70,000 4,200 36,000 2,400 Aug. 2006 4 2,340 17 ― ― 20 1 34. AEON MALL Urawa Misono Apr. 2006 62,000 3,000 25,600 3,500 Aug. 2006 4 159 16 100 ― 10 1 79. AEON MALL Toin Nov. 2013 58,000 3,500 15,000 2,300 Oct. 2013 3 81 15 322 15 2 35. AEON MALL Futtsu Sep. 1993 28,000 1,000 32,000 700 Aug. 2006 4 140 20 ― ― 16 1 80. AEON MALL Yokkaichi Kita Jan. 2001 42,000 3,000 38,500 1,300 Aug. 2008 2 570 26 50 ― 1 1 36. AEON MALL Narita Mar. 2000 65,000 4,000 46,600 2,500 Aug. 2006 3 3,382 16 ― 17 1 81. AEON MALL Meiwa Jul. 2001 34,000 3,100 39,500 1,100 Mar. 2012 2 31 52 50 ― 10 ― 37. AEON MALL Chiba NEW TOWN Apr. 2006 79,000 4,000 14,000 3,100 Mar. 2007 4 2,218 ― ― 20 1 82. AEON MALL Kuwana Mar. 1995 38,000 4,000 ― 1,400 Mar. 2004 5 133 12 ― ― 11 ― 38. AEON MALL Makuhari New City Dec. 2013 128,000 7,300 50,000 4,400 Oct. 2005 18 182 43 1,798 35 4 39. AEON MALL Kisarazu Oct. 2014 84,000 4,000 30,000 2,500 Jun. 2015 3 2,059 11 1,334 17 2 83. AEON MALL Tsu Minami Nov. 2018 60,000 3,400 10,000 2,400 Oct. 2018 4 843 13 ― ― 9 2 40. AEON MALL Tsudanuma Sep. 2003 27,000 1,300 1,500 2,000 Jul. 2006 2 ― 9 ― ― 8 1 Subtotal 1,877,000 112,700 765,600 77,500 32 124 28,245 554 1,661 9 412 37
38 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 39 Kinki Gross Disaster Blood Solar panel Air-condition Normal Quick Chugoku – Shikoku Gross Disaster Blood Solar panel Air-condition Normal Quick Opening Parking Planted Mall AED Disabled charger charger Opening Parking Planted Mall AED Disabled charger charger leasable prevention donors parking lot capacity ventilation en- (Continued) leasable prevention donors parking lot capacity ventilation en- day area (m2) (cars) trees employees agreement installations (kw) ergy-saving (EV) (EV) day area (m2) (cars) trees employees agreement installations (kw) ergy-saving (EV) (EV)
84. AEON MALL Kusatsu Nov. 2008 78,000 4,500 68,600 3,600 Oct. 2008 5 1,865 48 200 18 2 126. AEON MALL Takamatsu Apr. 2007 47,000 3,000 12,500 1,100 Jun. 2007 2 357 16 50 ― 9 1
85. AEON MALL Kyoto Gojo Mar. 2004 36,000 1,700 11,000 2,300 Sep. 2010 4 1,028 ― ― ― 9 1 127. AEON MALL Ayagawa Jul. 2008 57,000 4,000 49,000 1,700 Jun. 2008 3 1,141 16 140 ― 8 1 128. AEON MALL Niihama Jun. 2001 66,000 3,500 35,000 1,600 Jun. 2006 6 1,088 21 30 16 1 86. AEON MALL KYOTO Jun. 2010 51,000 1,100 ― 2,800 Sep. 2011 5 1,107 ― ― 10 1 129. AEON MALL Imabari Shintoshi Apr. 2016 54,000 2,900 10,000 1,400 Jul. 2017 5 838 9 ― ― 12 2 87. AEON MALL Kyoto Katsuragawa Oct. 2014 77,000 3,100 10,600 4,700 Oct. 2014 5 1,994 23 339 13 4 130. AEON MALL Kochi Dec. 2000 57,000 2,800 23,000 2,100 Sep. 2007 6 1,950 ― 109 10 1 88. AEON MALL Kumiyama Jun. 1999 29,000 2,500 22,200 1,600 Sep. 2011 2 584 7 30 ― 1 1 Subtotal 888,000 49,100 308,900 35,900 16 67 31,819 242 1,392 3 169 26 Sep. 2011 Kyoto 89. AEON MALL Takanohara May 2007 44,000 2,100 17,200 2,500 Mar. 2011 Nara 4 321 15 100 ― ― 1 90. AEON MALL Sakai Kitahanada Oct. 2004 72,000 2,800 6,000 3,600 Jan. 2015 4 1,146 6 50 ― 16 1
91. AEON MALL Rinku Sennan Nov. 2004 76,000 4,300 66,000 3,100 Sep. 2005 5 2,372 ― 83 11 2 Kyusyu – Okinawa Gross Disaster Blood Solar panel Air-condition Normal Quick Opening Parking Planted Mall AED Disabled charger charger leasable prevention donors parking lot capacity ventilation en- 92. AEON MALL Tsurumi Ryokuchi Nov. 2006 54,000 2,200 12,000 2,400 Jun. 2010 5 529 ― ― ― 10 1 day area (m2) (cars) trees employees agreement installations (kw) ergy-saving (EV) (EV) 93. AEON MALL Shijonawate Oct. 2015 75,000 4,300 20,000 3,400 Oct. 2015 6 1,185 13 815 ― 17 2 131. AEON MALL Fukuoka Jun. 2004 90,000 5,300 14,000 3,800 Apr. 2012 6 930 21 ― ― 22 1 94. AEON MALL Sakai Teppocho Mar. 2016 56,000 2,600 10,000 2,700 Mar. 2016 4 86 13 473 10 2 132. AEON MALL Nogata Apr. 2005 58,000 3,400 39,000 2,200 Dec. 2017 3 649 20 ― 14 1
95. AEON MALL Hineno Apr. 1995 29,000 2,000 32,800 1,300 Apr. 2011 2 397 42 ― ― 10 1 133. AEON MALL Chikushino Dec. 2008 80,000 3,800 20,000 3,300 Apr. 2009 6 4,136 17 110 16 1 134. AEON MALL Omuta Mar. 2011 57,000 4,800 20,000 1,700 Sep. 2011 3 1,855 16 590 ― 11 ― 96. AEON MALL Dainichi Sep. 2006 56,000 2,400 15,400 3,800 Aug. 2008 1 685 16 14 ― 11 2 135. AEON MALL Fukutsu Apr. 2012 63,000 3,500 27,000 2,500 Mar. 2012 4 1,201 25 250 12 ― 97. AEON MALL Osaka Dome City May 2013 34,000 700 4,200 1,700 Jan. 2014 5 ― 16 54 ― 4 ― 136. AEON MALL Yahata Higashi Nov. 2006 48,000 2,000 19,200 1,900 Aug. 2007 3 430 10 204 ― 2 ― 98. AEON MALL Ibaraki Jan. 2001 46,000 2,000 ― 2,600 Sep. 2008 4 807 36 ― ― 11 1 137. AEON MALL Uki Nov. 1997 63,000 3,300 50,000 900 Dec. 2019 3 35 32 1,409 ― 10 ― 99. AEON Fujiidera SC Sep. 2019 15,000 470 5,900 1,100 Sep. 2019 2 266 ― 100 ― 1 1 138. AEON MALL Kumamoto Oct. 2005 84,000 5,000 27,000 2,900 Oct. 2006 4 1,951 20 ― ― 12 ― 100. AEON SENRITO Senmonkan Apr. 2017 9,000 400 ― 500 ― 2 ― ― ― ― ― ― 139. AEON MALL Sanko Dec. 1996 40,000 2,500 36,000 800 Feb. 2006 3 805 ― ― ― 11 1 101. AEON MALL Itami Oct. 2002 57,000 2,800 30,000 3,000 Feb. 2012 4 ― ― 102 ― 13 1 140. AEON MALL Miyazaki May 2005 84,000 4,300 25,000 2,900 Sep. 2006 5 707 12 50 11 ― 102. AEON MALL Kobe Kita Nov. 2006 55,000 4,000 56,000 2,900 Oct. 2006 7 2,035 40 ― 17 1 141. AEON MALL Miyakonojo Ekimae Dec. 2008 28,000 1,700 8,000 900 Nov. 2008 3 956 ― 90 ― 18 1 103. AEON MALL Kobe Minami Sep. 2017 39,000 1,400 4,000 1,600 Sep. 2017 4 67 14 ― ― 18 2 142. AEON MALL Okinawa Rycom Apr. 2015 86,000 4,000 8,300 3,600 Jun. 2016 7 763 ― 259 ― 14 4 Subtotal 104. AEON MALL Himeji River City Nov. 1993 36,000 2,600 11,800 1,700 Mar. 2013 2 670 32 ― ― 11 1 781,000 43,600 293,500 27,400 12 50 14,418 173 2,962 4 153 9 Domestic Mall Total 7,599,000 432,170 3,227,200 326,100 139 555 196,431 2,044 16,881 44 1,670 167 105. AEON MALL Inagawa Apr. 1998 29,000 2,000 38,800 1,300 Feb. 2012 2 210 9 ― ― 1 1
106. AEON MALL Himeji Otsu Dec. 2004 34,000 2,600 16,200 1,700 Feb. 2012 2 1,254 35 100 ― 11 1
107. AEON MALL Kasai Hojo Nov. 2008 33,000 2,100 11,900 1,000 Feb. 2012 4 510 14 55 ― 8 1
108. AEON MALL Itami Koya Mar. 2011 48,000 2,400 10,300 2,600 Feb. 2012 6 730 23 1,160 ― 14 1 Normal Quick China Opening GrossGross Parking Planted Mall Mall Solar DisasterAuto control FreezerAED CurtainBlood wall DisabledGray waterSolar usage panel Air-conditionEV Two star Automatic 109. AEON Akashi SC Oct. 1997 58,000 3,500 ― 1,600 Feb. 2012 2 371 ― ― ― 8 ― Opening leasableleasable area Parking Planted employ- power prevention(electricity / inverter shading / heat Biotop (Greencapacity zone chargeventilation green en- buildingcharger exhausted charger oil day 2 (cars) trees donors parking lot day area(m (m) 2) (cars) trees eesemployees(kw) agreementair-condition) controlinstallationsshield film watering)(kw) stationergy-saving(Design) (EV) smoke(EV) control 110. Kobe Harborland umie Apr. 2013 85,000 3,000 ― 6,000 ― 4 ― ― ― ― ― 2 143. AEON MALL Beijing International Mall Nov. 2008 54,000 3,000 8,000 1,500 ― ― ― ― ― ― ― ― 111. AEON MALL Kashihara Apr. 2004 80,000 5,000 25,000 3,600 Nov. 2010 5 6,991 15 59 22 1 144. AEON MALL Beijing Fengtai Sep. 2015 62,000 2,500 4,000 1,600 65 ― 16 ― 112. AEON MALL Yamato Koriyama Mar. 2010 67,000 4,100 20,000 2,600 Mar. 2010 6 701 11 ― 18 1 145. AEON MALL Tianjin TEDA Oct. 2010 55,000 2,500 8,000 1,000 ― ― ― 60 ― ― 113. AEON MALL Nara Tomigaoka Jul. 2006 31,000 1,300 15,100 1,300 Jun. 2007 2 805 16 ― ― 11 1 146. AEON MALL Tianjin Zhongbei Apr. 2012 65,000 3,900 10,000 2,500 ― ― ― 4 ― ― 114. AEON MALL Wakayama Mar. 2014 69,000 3,500 52,900 3,000 Mar. 2014 5 2,523 17 454 ― 12 4 147. AEON MALL Tianjin Meijiang Jan. 2014 62,000 2,400 10,000 3,800 ― ― ― ― ― Subtotal 1,558,000 79,470 593,900 77,600 29 120 31,239 461 4,188 8 316 41 148. AEON MALL Tianjin Jinnan Oct. 2017 70,000 2,600 6,000 2,200 85 ― 75 ― 149. AEON MALL Yantai Jinshatan May 2018 72,000 2,700 2,500 1,300 320 ― 22 150. AEON MALL Qingdao Xihaian Xinqu Nov. 2019 70,000 2,600 8,000 1,500 ― ― ― 151. AEON MALL Hebei Yanjiao Nov. 2016 70,000 2,700 6,000 1,100 85 ― 98 ― 152. AEON MALL Suzhou Wuzhong Apr. 2014 75,000 3,100 6,000 2,200 50 ― ― ― Chugoku – Shikoku Gross Disaster Blood Solar panel Air-condition Normal Quick Opening Parking Planted Mall AED Disabled charger charger leasable prevention donors parking lot capacity ventilation en- day area (m2) (cars) trees employees agreement installations (kw) ergy-saving (EV) (EV) 153. AEON MALL Suzhou Yuanqu Hudong May 2015 75,000 3,000 3,300 1,800 43 8 ― 115. AEON MALL Hiezu Mar. 1999 47,000 2,900 25,500 1,500 Aug. 2006 2 10,068 55 100 ― 1 1 154. AEON MALL Suzhou Xinqu Jan. 2016 74,000 3,300 3,800 1,800 60 132 116. AEON MALL Tottori Kita Apr. 2000 48,000 3,100 9,000 1,200 Mar. 2007 2 573 10 ― ― 17 1 155. AEON MALL Nantong Xinghu Dec. 2017 77,000 3,000 6,000 1,600 360 60 117. AEON MALL Izumo May 2016 32,000 2,000 9,000 1,000 Jan. 2009 2 783 14 50 ― 11 2 156. AEON MALL ChangShu XinQu Jun. 2019 63,000 3,800 6,000 2,100 226 ― ― 118. AEON MALL Kurashiki Sep. 1999 83,000 4,700 70,000 3,300 Aug. 2006 7 11,853 29 20 ― 16 4 157. AEON MALL Hangzhou Liangzhu Xincheng Nov. 2015 68,000 2,500 4,000 1,300 30 ― 119. AEON MALL Okayama Dec. 2014 92,000 2,500 7,900 7,100 Mar. 2014 5 235 12 306 9 2 158. AEON MALL Wuhan Jinyintan Dec. 2014 74,000 3,000 3,000 1,600 ― ― ― ― ― ― ― 120. AEON MALL Tsuyama Dec. 1996 30,000 2,000 18,700 1,000 Mar. 1998 2 1,182 10 ― ― 1 1 159. AEON MALL Wuhan Jinqiao Dec. 2017 55,000 1,700 2,500 1,700 ― ― 12 ― 121. AEON MALL Hiroshima Fuchu Mar. 2004 98,000 5,000 6,400 5,000 Apr. 2007 7 1,117 7 519 ― 21 2 160. AEON MALL Wuhan Jingkai Dec. 2015 101,000 4,000 5,000 3,100 520 ― ― ― 20 ― 122. AEON MALL Hiroshima Gion Apr. 2009 50,000 2,800 20,000 2,300 Sep. 2009 6 634 14 68 ― 13 1 161. AEON MALL Guangzhou Panyu Square Dec. 2015 64,000 1,600 3,500 2,200 ― ― ― ― 17 ― 123. Hiroshima Danbara SC Sep. 2011 24,000 800 ― 600 Oct. 2012 2 ― ― ― ― ― ― 162. AEONMALL Guangzhou Jinsha Nov. 2018 65,000 3,000 6,000 1,600 ― ― 20 ― 124. THE OUTLETS HIROSHIMA Apr. 2018 53,000 4,000 9,300 2,900 Oct. 2012 5 ― 24 ― ― 14 4 163. AEON MALL Foshan Dali Dec. 2017 69,000 2,700 4,000 1,500 190 ― ― ― 20 ― ― 125. AEON MALL Tokushima Apr. 2017 50,000 3,100 3,600 2,100 Jan. 2016 5 ― 5 ― ― 11 2 China Total 1,440,000 59,600 115,600 39,000 2,034 20 15 19 7 14 564 10 11
40 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 41 Supplementary Data
Normal Quick Vietnam Opening GrossGross Parking Planted Mall DisabledDisaster Solar panel AEDHigh-efficiencyBlood Human Disabled sensor Automatic Solar panelesca- Air-conditionMurmuring Wastewater EV Opening leasableleasable area Parking Planted Mall parkingprevention capacity lightning on / lator capacityoperation ventilation enpurification- charger chargercharge Employee data: Consolidated (as of the end of February 2020) FY2019 Inputs / Outputs (79 malls in Japan) day 2 (cars) trees employees air-conditionerdonors parking lot river day (marea) (m2) (cars) trees employeeslot agreement(kw) installations off control control(kw) ergy-saving facility(EV) station(EV)
Motorcycle 11,000 164. AEON MALL Tan Phu Celadon Jan. 2014 84,000 10,000 4,700 25 ― ― ― ― ― FY2018 FY2019 Car 2,000 INPUT Motorcycle 4,000 165. AEON MALL Binh Tan Jul. 2016 60,000 Car 1,500 10,000 2,600 17 320 ― ― Motorcycle 6,000 166. AEON MALL Binh Duong Canary Nov. 2014 49,000 10,000 2,600 ― ― ― ― ― ― Number of employees 3,303 3,447 Energy Paper Car 1,000 (Number of part-timers) (1,554) (1,480) Motorcycle 10,000 excluded from above 167. AEON MALL Long Bien Oct. 2015 72,000 Car 1,000 11,300 3,400 8 ― ― Motorcycle 9,000 OIL 168. AEON MALL Ha Dong Dec. 2019 74,000 Car 2,100 8,900 4,200 6 ― ― 2 Motorcycle 40,000 Vietnam Total 339,000 Car 7,600 50,200 17,500 56 320 3 3 5 1 5 2 Electricity Heavy oil Copy paper 1,472,520,000 kWh 606 kl 19,196,000 sheets (as of the end of February 2020) Employee data: Non-consolidated (98.9%) (94.1%) (109.5%) Normal Quick Cambodia Opening GrossGross Parking Planted Mall DisabledDisaster Solar panel AEDHigh-efficiencyBlood Human Disabled sensor Automatic Solar panelesca- Air-conditionMurmuring Wastewater EV Opening leasableleasable area Parking Planted Mall parkingprevention capacity lightning on / lator capacityoperation ventilation en-purificationcharger chargercharge day 2 (cars) trees employees air-conditionerdonors parking lot river FY2018 FY2019 day (marea) (m2) (cars) trees employeeslot agreement(kw) installations off control control(kw) ergy-saving facility(EV) station(EV) Water Motorcycle 1,600 Number of employees LPG resources 169. AEON MALL Phnom Penh Jun. 2014 68,000 Car 2,300 10,000 4,200 9 225 ― 1,792（1,342） 1,788 (1,284) (Number of part-timers) Motorcycle 3,000 170. AEON MALL Sen Sok City May 2018 85,000 Car 2,300 12,000 4,400 9 1,037 1 excluded from above (1) 1,191 ( 173) (1) 1,168 ( 154) Water Motorcycle 4,600 (1) Male (2) 601 (1,169) (2) 620 (1,130) City gas LPG 153,000 22,000 8,600 Cambodia Total Car 4,600 18 1,262 2 2 2 2 2 1 (2) Female 11,194,000 m 1,392,000 m 9,969,000 m (92.1%) (95.7%) (99.6%) New employees 110 100 Normal Quick (49 / 61) (57 / 43) Opening GrossGross Parking Planted Mall DisabledDisaster Solar panel AEDHigh-efficiencyBlood Human Disabled sensor Automatic SolarIndonesia panelesca- Air-conditionMurmuring Wastewater EV male emale Opening leasableleasable area Parking Planted Mall parkingprevention capacity lightning on / lator capacityoperation ventilation en-purificationcharger chargercharge day 2 (cars) trees employees air-conditionerdonors parking lot river day (marea) (m2) (cars) trees employeeslot agreement(kw) installations off control control(kw) ergy-saving facility(EV) station(EV) Business activities Motorcycle 2,300 171. AEON MALL BSD CITY May 2015 77,000 Car 2,100 20,000 5,600 ― 24 ― ― Managers 926 891 Motorcycle 1,400 Women among the above 148 (16.0%) 155 (17.4%) Mall planning Mall Office 172. AEON MALL Jakarta Garden City Sep. 2017 63,000 Car 3,000 8,000 2,400 20 510 ― ― & design operations activities Motorcycle 3,700 Indonesia Total 140,000 Car 5,100 28,000 8,000 20 534 1 2 2 1 2 ― Directors 17 17 Women among the above 4 (23.5%) 4 (23.5%) OUTPUT
Employees who have 44 54 CO2 Wastes received childcare leave (3) (15) emissions Gray water Male employees included a ove usage 857,667 t-CO₂ 79,492 t (92.0%) (100.2%)
Normal Quick OPA Opening Gross Parking Planted Mall Disaster AED Blood Disabled Solar panel Air-condition Gross leasable area Parking Site area Total floor area Numbercharger of employees charger Opening dayleasable 2 prevention 2 donors parking lot capacity2 ventilation en- Number of local staff members in overseas subsidiaries Recycling Waste day area (m2) (cars)(m ) trees employees(cars) agreement installations(m ) (m(kw)) ergy-saving (EV) (EV) 465,000 m (as of the end of February 2020) rate water (105.4%) 173. AKITA OPA Oct. 2017 11,100 3,000 2,800 20,000 200
174. MITO OPA Mar. 2017 12,100 1,500 3,500 25,500 400 FY2018 FY2019 89.4% 8,799,000 m (Including thermal recycling) (101.3%) 175. TAKASAKI OPA Oct. 2017 25,600 7,000 7,400 41,700 1,200 Total 1,22 1,288 176. SEISEKISAKURAGAOKA OPA Sep. 1999 16,000 400 8,700 23,400 600 177. HACHIOJI OPA Nov. 2018 6,100 1,300 4,000 10,100 400 China 766 Absorbing CO2 and heat, and keeping moisture 178. SHINYURIGAOKA OPA Nov. 1997 12,700 100 5,000 22,300 1,100 Promoting planting FY2019: approx. 28,000 trees 179. SHONAN FUJISAWA OPA Mar. 1996 9,500 800 2,000 19,000 500 A EAN 522 activities Total number of planted trees: approx. 3,496,000 trees 180. NAGOYA mozo OPA Apr. 2009 3,200 ― ― 3,500 100 181. KAWARAMACHI OPA Nov. 1998 9,700 ― 2,700 18,800 300 Note 1: For the whole mall including common use spaces, AEON 182. UMEDA OPA Apr. 2013 2,700 ― ― 3,200 100 and speciality stores. However, waste and the recycling rate apply to speciality stores and AEON MALL office, and copy SHINSAIBASHI OPA Nov. 1994 11,200 ― 2,800 27,000 800 183. paper applies to AEON MALL office only. SHINSAIBASHI OPA KIREIKAN Aug. 1998 2,300 ― 1,000 4,900 70 Note 2: Figures in parentheses are percentages over the previous 184. SANNOMIYA Nov. 1969 5,500 ― 1,500 10,300 200 year. 185. SANNOMIYA OPA2 Feb. 2017 11,700 1,700 4,700 17,600 500 186. CANALCITY OPA Apr. 1996 15,300 1,300 38,500 25,900 1,000 187. OITA OPA Jun. 2019 3,800 1,600 2,400 7,500 300 188. NAHA OPA Oct. 2018 5,200 450 12,800 7,600 200 189. VIVRE GENE LakeTown Sep. 2008 2,900 8,300 ― 4,300 100 190. YOKOHAMA VIVRE Apr. 1985 18,500 100 6,000 44,800 1,000 191. WORLD PORTERS VIVRE Sep. 1999 17,900 1,000 20,000 35,300 900 Thank you for reading our report. 192. KITAOJI VIVRE Mar. 1995 22,800 500 17,600 49,300 600 Information on our CSR activities will be uploaded on our website in a timely manner. 193. AKASHI VIVRE Oct. 1997 18,100 700 11,700 29,600 600 Please access the information whenever required. 194. SENDAI FORUS Nov. 1984 14,500 4,500 4,300 32,400 400 https://www.aeonmall.com/csr/ 195. KANAZAWA FORUS Nov. 2006 26,100 4,300 100,300 45,800 1,800 OPA Total 284,500 38,550 259,700 529,800 13,370
42 AEON MALL CSR / ESG Report 2020 AEON MALL CSR / ESG Report 2020 43 Sharing a sense of lively participation
CSR / ESG Report 2020 Create new values and grasp the future by reaching out to people in different areas.
1-5-1 Nakase, Mihama-ku, AEON MALL Co., Ltd. is Chiba-shi, Chiba 261-8539, Japan ISO 14001 certi ed, an international standard TEL:+81-(43)-212-6348 FAX:+81-(43)-212-6779 on environmental management system. https://www.aeonmall.com
2020.07