INTEGRATED CSR REPORT 2018 EDITORIAL 2
PROFILE of the Group 4
ABOUT THIS REPORT 6 Our BUSINESS MODEL
The 2018 Integrated CSR Report presents the way in which Designed to deliver maximum visibility of the Group’s Saur fulfils its mission of providing long-term support for strategic direction, this report is intended to help Our ECOSYSTEM its customers and regions in ways that combine stakeholders and investors understand and analyse 10 responsibility with performance and innovation. overall company performance more clearly. Inspired by the ‘integrated thinking’ approach promoted With leadership provided by the Group executive 14 Our STRATEGY by the International Integrated Reporting Council (IIRC), management teams, this report has been produced with this report forms part of a wider policy of corporate the active input of several functional departments, transparency. It provides a global overview of the Group generated in particular in workshop sessions. and the environment within which it operates: its business 16 Our GOVERNANCE model, its ambition, the way in which it creates financial This report focuses exclusively on the Group’s water pure and non-financial value for itself and its operating regions, player activities (operation, engineering and infrastructure and how it manages risks and opportunities. contracting). 20 Our PERFORMANCE
A stakeholder dedicated to WATER 22
Close to CUSTOMERS 27
Close to REGIONS 30
Close to PEOPLE 34
38 Non-financial INDICATORS ecosystem. regional the and user consumers endauthorities, tous local iswhat linksit closer, because Water brings us WATER closer us brings ”
brings us closer, because it is what what is it because closer, us brings Water competitors. our from apart us sets that vision holistic this is it And whole. indivisible an form we Together, stakeholders. our of that to linked inextricably and intimately is company our of destiny the that mean interests and convergingintermediation Gateways, tomorrow. of landscape services water the envision we as perspective asystem-wide on plans growth our base to decision conscious the take have we aresult, as industry; water the in work to privileged feel we and share, all we environment the to central is profession Our unique. us makes what ignore to be would so doing of risk The partners. its by appreciated and recognised is expertise technical whose company professional areliable as seen be to simply content be could Saur issues. cohesion social and environmental, economic long-term address and interest public the to relative itself define to responsibility the Transformation); and Growth Business for Plan (Action law PACTE the of introduction the with underlined been recently has France in which responsibility, abroader have also they aprofit, return to are companies private of duty and purpose adventure. the Although collective of sense their revive and actions their to meaning give to need companies time, previous any at than More its customers, investors and and investors customers, its to attractive more be will it aresult, As company. competitive amore be will performance overall to commitment its through society to contribution a real makes that company inclusive A more choice. of companies the them make will what is This not. do which those and society, facing issues the address and which embrace companies those between difference tangible and areal be will there think, we than sooner perhaps that, convinced I am development. and partnership integration andemployment jobseeker to regionalcommitment economies, our through awhole as society and skills development, etc.) satisfaction, and commitment employee policy, pay (through people our for value more create also We must footprint. carbon our own and shrinking resources of and management circular frugal the including involved, factors positive the all of basis the on benefit shared a as resource that manage must We resource. water the is business our of material raw the since clear, are benefits environmental whose goal same the share we respect, this In efficient. and resilient participatory, more is management water that ensure to services and methods around newredesigned organisational arelationship through commitment our We deliver ecosystem. regional the and consumers user end authorities, local to us links
companies in a losing world alosing in companies ‘ 2002: in Summit Earth Johannesburg the at heard we what mind in keep Let’s it. from deviate not will we and clear now is forward path the but go, to way along have still we that aware fully We are business. our of overview aglobal maintain and secure to desire this and commitments our reflects report CSR integrated This entities. living them make who those all involving by serve we regions the respects that away in act to ambition our of out plan strategic 2023 Initiative our built have we model, business own its to integral as sustainability EQT, sees which shareholder new our with closely Working late. too be will it tomorrow, until wait we if And rating. sustainability acompany’s check to smartphones their use will citizens and consumers tomorrow’s that expect reasonably We can strategies? their to central issues governance and make social that environmental, companies on refocus to portfolios their up clean market the in funds investment largest the as witnessing are we what not this Is employees. Executive Chairman Executive L ouis-Roch There will be no winning winning no be will There BURGARD ’. ’.
SAUR 3 INTEGRATED CSR REPORT 2018 OUR BUSINESS SECTORS SECTORS BUSINESS OUR quality service available to all. to available service quality high- aprotected remains resource this that ensuring to contributing and management, water of challenges major the to responding in agility human and organisational technical, and innovation to commitment aclear with services its delivers Group player, the pure industry awater As projects. operations and contracting infrastructure engineering, their deliver to companies industrial and authorities local alongside works Saur services, treatment wastewater and supply water of management the in force aleading As PROFILE every year every of drinking water produced 700 pipelines operated of drinking water supply 180,000 plants operated drinking water treatment 1,800 quality. health impeccable with water of delivery the ensure and resource the protect that solutions developing by water drinking of management supply and treatment, The production, WATERDRINKING SUPPLYING Group the of million m
km
3
economy. and the circular ecosystems aquatic of to promote protection products andwastewater by- treatment of treatment and collection The WASTEWATER TREATING drainage pipelines operated of wastewater and stormwater 50,000 plants operated wastewater treatment 2,800 every year every of wastewater treated 500 million m
km
3
by Stereau turnkey constructed plants 3,000 TP Cise by year every out carried projects pipeline 1,100 TP Cise by year every laid pipelines of 750 maintenance. Pipeline laying, remediation and modular development. forward and innovation with performance combine that facilities treatment water of The engineering and construction WATER INFRASTRUCTURES BUILDING km
SAUR WORLDWIDE activities) player pure (Water FOR 2018 FIGURES KEY OUR French West Indies West French employees worldwide served residents
million United United Kingdom Canary Islands Canary
Spain France partner local authorities partner in annual revenue Poland Cyprus
Saudi Arabia billion Réunion
SAUR 5 INTEGRATED CSR REPORT 2018 services delivered. services the of control customer enhanced with technologies advanced and expertise Group’s the to access combine that partnerships bybuilding goals, management water sustainable their achieve to abroad and France in companies industrial and authorities local alongside work to business core its reinventing and transforming is Saur industry. water changing rapidly the of challenges the to effectively respond would that services of package bespoke of kind adifferent developing on capabilities investment and research innovation, its focus to commitment Saur’s highlighted market services water the in player apure 2017 become to The decision % WATER100 % Our Our to our treatment plants, where it is purified before being being before purified is it where plants, treatment our to piped is wastewater Collected biodiversity. and ecosystems aquatic protecting to contribution real avery makes apply we treatment The discharged. is it which into watercourse the with compatible be must quality its environment, natural the to returned be can wastewater Before environmental challenge An essential Treating wastewater professionals. scenes by thousands of water industry the behind done work of amount enormous an of result end the is it home, consumer’s the at arrives water when So parameters. and physicochemical bacteriological regulatory all with fully complies that water high-quality consistently of quantities sufficient with 24/7 consumers provide to order in attention constant requires It sensors. sophisticated of asystem by monitored constantly is that network pipeline a through distributed being before plants treatment our in drinkable made is it tables, water or water surface points, abstraction in Originating distances. long over transported often is that material aliving is water itself, life to Essential service A vital water drinking Supplying MODEL BUSINESS a forward developmenta forward path. with modular and innovative both are that responses financial and technical specific equally develop must we means This resource. water the of quality intrinsic the and area each to specific features geographic and hydraulic the to tailored facilities appropriate requires cycle water the Managing all stakeholders. respect that ways in performance treatment high with supply improved reconcile that facilities construct to companies, subsidiary infrastructure and TP, Cise engineering and our Stereau of experience the from benefit all customers Our treatment… water process wastewater/industrial and production water drinking for plants new building and facilities, treatment to them connecting them, upgrading networks, pipeline Laying new drinking water, and stormwater wastewater A regional development mission infrastructures water Building installation operation and discharge quality. and discharge operation installation correct of assurance real-time provide plants treatment of, upstream and in, installed objects Connected applications. regulated for reused or reservoirs and rivers to returned
and develop the water services of the future. future. the of services water the develop and to imagine incubators and business organisations research institutions, educational startups, suppliers, Saur long-term with partnerships innovation open through and in-house experiments conducting innovation teams are constantly and R&D Group’s the this, To achieve customers. its of uses the changing and water support needs andperformance operational in improvements its deliver long-term to intelligence artificial and technologies new embraces and systems, and services processes, products, new of terms in adifference make can innovation where areas all explores Saur reporting... and access data safety, on-site efficiency, energy performance, control, network consumption monitoring, quality water Water management, resource serves. it regions the of benefit the for strategy innovation digital ambitious an implement to continues Saur (OCCs), centres control operations its of introduction 2007 the with industry, water the for technologies smart of development the in atrailblazer As culture ofinnovation A Group adeeply rooted with to share progress. ambition adynamic of part -as partnerships development and research and shows trade groups, working meetings, regular -through stakeholders these of all with relationships balanced building to committed is Group The groups bodies,general interest andtrade shareholders. organisations, teaching and research suppliers, employees, consumers, companies, industrial institutions, authorities, local and regional include These ecosystem. wider its within stakeholders of diversity abroad with links close maintains Saur contribution, socio-economic its to addition In at level. local implemented partners alongside its people and employment innovation integration, and policy its young for jobs promote to initiatives its providers, service and suppliers local use to seeks which policy, purchasing its via regions operating its to contribution socio-economic apositive make to strives Saur authorities, local of apartner As characters. distinctive own their compromising without region their transform they as them alongside work to and customers, our all with relationship trust-based ongoing an create to helped have roots local deep These years. 80 than more for companies industrial and authorities local customers, regional its to services and support local provided has Saur presence local and aconstant Deep roots local THE FUNDAMENTALS OF OUR BUSINESS FUNDAMENTALS BUSINESS THE OUR OF employees a greater stake in the growth of their Group. their of growth the in stake agreater employees give to scheme ownership share employee an introduced 2019 in and performance, collective boost that initiatives individual rewards that policy awages applies Group the specifically, More commitment. collective of promotion with performance and effort individual of recognition fair combines Saur that means this terms, practical In interest. individual and interest collective between balance a fair strike to designed is policy management Saur the structure, collective and personal asimultaneously around Built responsiveness. and agility their demonstrate to opportunity the employees offer that chains decision-making short by strengthened further is relationship This customers. with relationship close their of part as delivery service for leadership performance operational provide proactive who also are ourregions, decision-makers managers their within entrepreneurs genuine As responsibility. of acceptance the and autonomy encourages and providing environment a working promotes that professional by motivation their maintaining to committed is Saur transformation. successful its in factor essential an is Group the by employed women and men the all of commitment The excellence service delivering Empowered teams on focused
SAUR 7 INTEGRATED CSR REPORT 2018 (2018 figures - Water pure player activities) player pure (2018 - Water figures MODEL BUSINESS OUR (*) OCC: Operations Control Centre Control Operations (*) OCC: - - - - FACILITATETO GROWTH OUR A SOUND FINANCIAL SITUATION 2017 in ImaGeau startup the of - Acquisition - - - ECOSYSTEM DYNAMIC THE THROUGH COLLABORATION WITH INNOVATION CAPABILITIES EXTENDED - - - - SAUR TO EXCLUSIVE OCC BY THE MANAGED BASE INDUSTRIAL A SOLID - - - OUR PARTNERSHIP RELATIONS OF AT HEART THE PEOPLE and fossil fuels - Sources of electricity - BUSINESS OUR TO NATURAL RESOURCES VITAL 1,800 outsourcing contracts) outsourcing 11.7 of utilities (public period years contract average an with revenue) of 2% than greater €54 million 2017) in than the Saur water academy year every 50 €4 million 18,000 residents of demanding expectations employees resources) A majority shareholder and trusted partner partner trusted and shareholder A majority (no contracts portfolio contracts A balanced ratio: debt-to-EBITDA Net at development skills new and innovation Open 3,000 and wastewater drainage pipelines operated 230,000 km 2,800 of trust The of expertise and commitment The water surface and (groundwater Water VALUE CREATION RESOURCES active patents, with 2 or 3 new patents filed filed patents 3new 2or with patents, active OUR CAPITAL ASSETS AND ASSETS CAPITAL OUR drinking water treatment plants operated turnkey structures commissioned structures turnkey wastewater treatment plants operated supplier partners invested in R&D and innovation and R&D in invested 7,000 in free cash flow cash free in of drinking water supply pipelines pipelines supply water of drinking local authorities and the the and authorities local 4.5x 12 million s (*) (6% lower
8,300
SUPPLYING SUPPLYING DRINKING WATER THE ASSETS THAT ALLOW US TO OFFER TO US THAT ALLOW ASSETS THE DISTINCTIVE BESPOKE SERVICES DISTINCTIVE ourselves in new markets new in ourselves position and expertise of areas our expand to CAPACITY INVESTMENT of the service performance RESPONSIBILITY TAKE TO EMPOWERED TEAMS approach partnership-based a transparent and loops decision-making short on based RELATIONSHIPA CO-CONSTRUCTION regions our all to services water high-quality deliver to management joint and solutions bespoke of cornerstones the are INNOVATIVE MANAGEMENT AND STRUCTURE AGILE AN distinctive characters own their compromising without regions of change transformational the support to us allows PRESENCE LOCAL A STRONG AN SERVICE ESSENTIAL FOR AUTHORITIES, LOCAL INDUSTRIAL USERS INDUSTRIAL AND CONSUMERS WHAT WE DO AND DO WHAT WE HOW WE DO IT DO WE HOW WATER PURE PURE WATER WASTEWATER TREATING PLAYER SAUR for boosting the operational operational the boosting for
INFRASTRUCTURES BUILDING WATER BUILDING
TO BE A STAKEHOLDER THAT IS ASTAKEHOLDER BE TO INTERNATIONAL €2 BN BN €2 CHANGE ANDGROWTH CHANGE TRANSFORMATIONAL effectively to social and environmental challenges and environmental to social effectively respond to users industrial and authorities RESPONSIBLE future the of services water the envisioning and technologies new from benefit INSPIRATIONAL price afair at excellence water with service performance COMPETITIVE services new of delivery the through and regions VICTORIOUS customers with relationships personal maintain and build to will the and LOCAL 2023 GOAL 2023 OUR AMBITION: « A STRATEGIC INITIATIVE PLAN FOR FOR PLAN
with a strong sense of public service service public of sense astrong with 2023 2018 REVENUE ANNUAL €1.3 €1.3 BN by expanding our business to new new to business our expanding by
by combining operational by combining operational by working alongside local »
by extracting maximum maximum by extracting
FRANCE
... AND CREATES VALUE FOR ITS CUSTOMERS CUSTOMERS ITS FOR VALUE CREATES AND ... - - Capex equivalent to to equivalent - Capex to equivalent income - Net of (EBITDA profitability - Sustained - AND FINANCIALLY EFFICIENT scheme shareholding employee - An - A - - PEOPLE TO CLOSE - - - - - CLOSE TO REGIONS - - - CUSTOMERS TO CLOSE - - - - - DEDICATED TO WATER 93% 65% €1.3 billion sludge for use as a soil improver or source of energy of source or improver asoil as use for sludge 2015 2018 and between emissions GHG Local recovery of of recovery Local 91% 570 93% authorities local and bodies governmental 91% authorities local with shared and locally available consumers with facilities and sites discharges of treated water for used watercourses protect and resources water conserve OCCs 10 500 million 78% 700 million A reduction of of A reduction OCC an of expertise the all Online: OCC and OCC Home relationships special maintain and build to centres call In-region than More response: rapid and Anticipation 24% environmental footprint imposed by water services water by imposed footprint environmental the limiting and economies regional dynamic Supporting paramount is supplied water of quality health the maintaining and strain increasing under coming are resources when atime at cycle water the of management resilient and sustainable Ensuring Ensuring a sound financial basis financial asound Ensuring working environment collaborative and dynamic fair, secure, attractive, an Offering service transparent and personal more aconsistently deliver to customers our with have we relationship the Reinventing work/study and other trainees welcomed trainees other and work/study of employees received training during the year the during training received employees of of people employed under permanent contracts of of employment people employed under permanent contracts of annual revenue covered by ISO 14001 certification ISO by covered revenue annual of suppliers, of employees, annual revenue with shared efficient drinking water supply networks supply water drinking efficient of purchases made in Group operating countries made in Group of operating purchases reduction in the accident frequency rate between 2015 2018 and between rate frequency accident the in reduction , packed with smart technologies to optimise services, services, optimise to technologies smart with , packed AND REGIONS BY BEING: 200 in annual revenue (up 6% 2017) on revenue annual in m m 3 3 4% regional branches and customer service points service and customer regional branches of drinking water produced water drinking of of treated water returned to the natural world world natural the to returned water treated of 98% in our energy footprint and a and footprint energy our in 4.8% of wastewater treatment plant residual residual plant treatment wastewater of 3% of annual revenue of annual revenue €135 million 30,000 remotely managed managed remotely ) 6% reduction in in reduction
SAUR 9 INTEGRATED CSR REPORT 2018 FOUR CHALLENGES FOR THE FUTURE FOR FUTURE THE FOUR CHALLENGES society now has of companies. All these trends present our company with both challenges and opportunities. and challenges both with company our present trends these All companies. of has now wider society the that expectations growing the and environments, regulatory and legislative economic, the in changes revolution, digital the change, climate and resources on pressure the model: business and businesses core its impact that trends macro four around structured is abroad and France in development Saur operator, services awater As (Accenture 2019) developmentsustainable as such issues, global major andcontemporary with engage to companies expect customers French of 62% solidarity. and social ethics corporate of values value, and assert local create that solutions inclusive by of devising authorities local andpartner developing a as status its strengthen further to opportunities Saur offer changes these All everyone. for life improve will that actions practical into translated be to commitments responsible genuinely expects now public The level. regional at change social and environmental economic, to contributing in companies of role the about society wider the in expectation of level increasing an reflects interest public the and business between relationship the debate, public for amatter Now 2012) Observer, (OECD 2050 by stress water to subject areas in living be will population world’s the of 40% transition. essential this facilitate and support to needed solutions sustainable the build to opportunity the with Saur presents This resilient. and circular more are and them, of fewer consume resources, ofdevelopment natural models that are more respectful new for looking are and transition ecological their for preparing are authorities local trend, this of forefront the At ecosystems. and resources natural on time the all heavily more impacting are change climate of effect the and activity human events: weather extreme of frequency increased and stress water energy, and water for demand rising Pollution, Our Our
of companies in the economy now has ofthe role society that growingThe expectations change climate and on resources pressure The
ECOSYSTEM (SOes, 2014) (SOes, pesticides and nitrates by caused quality poor of reasons 2013 1994 and for between France in closed were points drinking water abstraction 3,000 Finance (Unep/Fi, 2017) Impact Positive for Principles the adopted have assets in $6,600 billion
that offer greater service transparency, personalisation and personalisation transparency, greater service offer that tools and systems innovative develops Saur expectations. and habits consumer new to effectively respond and relationships, customer reinvent practices, business optimise to opportunities major offers trend disruptive This in change society. profound transformational are driving intelligence artificial and revolution digital the collaboration: and consumption distribution, production, of methods New (World resources institute /Bipe) institute resources (World drinking water consumers and agriculture industry, from demand including 2030, and 2010 between demand water in growth worldwide average +70% services. and products of packages new offering of possibility the up open to as inwater such a supply way and services treatment wastewater of perimeters contractual the redrawn has of regions country’s the restructure to introduced law NOTRe the France, In newthese trends and development their associated potential. of advantage take to placed well is Saur that means chain water the in link every at applied is expertise its that fact The abroad. and France in companies water to available markets the energising are etc.) economy, circular (micropollutants, treatment and demand for increasingly effective The development models of investment-intensive contractual Europe. wider the and France in regulated highly nevertheless is it 4%, of rate growth year-on-year average an with level, global the at buoyant remains market water the Although (McKinsey 2014) digital transformation the to thanks 10 years next the over year every productivity of points percentage +2 competitiveness. immediacy at enhanced levels and of performance
revolution revolution digital accelerating The environments regulatory and legislative Changes in the economic,
water market market water French the in 2023 2018 and between renewals contract in €2 billion 2014) technology rollouts (McKinsey digital of aresult as 2025 by France in generated be will value economic of €100 billion
direct links to its own business sectors: business own its to links direct with goals key six around action prioritise to Group the enabled and SDGs, the and Saur by implemented and initiatives social employment environmental, the between links existing identified accurately has analysis this 169 the targets, Spanning Nations. United the by set (SDGs) Goals Development 17 the Sustainable achieving to contribution its assess to analysis an 2017, as early As conducted Saur INDUSTRY PURE PLAYERINDUSTRY AWATER AS CHALLENGES CSR OUR 8. 8. 7. 6. 5. 4. 3. 2. 1. 2018. during roadmap CSR Group the of preparation guided analysis This activities. business its on impact their and to stakeholders its importance their reflecting categories three into Group the of challenges CSR the prioritise to possible it has made analysis materiality the challenges, industry water on businesses its refocusing of 2017in part as Redefined Sustainable cities Sustainable Water availability resource Water quality resource Energy transition protect resources to need the of awareness Public environment environment living and safety resident Local C services and ecosystemic Biodiversity IMPORTANCE FOR
ircular economy STAKEHOLDERS growing issue ANTICIPATING GROWING RISKS ENSURING COMPLIANCE AND LOWER PRIORITY
ISSUES 15 16. 16. 15. 14. 13. 12. 11. 10. 0 8 9. 9. E Procurement practices Procurement THE LONG-TERM FUTURE OF SAUR OF FUTURE LONG-TERM THE wellbeing and safety Workplace Employee dialogue relations development and local Regional identity Diversity and inclusion Diversity development and Recruitment talent Human rights qual opportunities 23 10 26 TO BE CONTROLLED FOR 14 11 STRATEGIC ISSUES DIFFERENTIATING 19 IMPORTANCE FOR SAUR 13 24 25 20. 19. 18. 17. 4
Consumer health Social pricing Social services sanitation and water to Access adaptation to climate change adaptation and continuity Service 18 20 6 3 7 17 22 12 PROTECT AND CAPITALISE AND PROTECT 2 26. 26. 25. 24. 23. 22. 21. SAUR DNA SAUR Innovation and new services new and Innovation B CSR performance transparency performance CSR Data and privacy protection privacy and Data Digitalisation of operations Digitalisation data Shared and governance open usiness ethics 9 21 16 5 1 11 SAUR INTEGRATED CSR REPORT 2018 OUR RISKS AND OPPORTUNITIES AND RISKS OUR Risks and opportunities related to and marketRisks opportunities trends THE GROWING EXPECTATIONS THAT SOCIETY NOW HAS HAS NOW SOCIETY THAT EXPECTATIONS GROWING THE • • situations, monitoring water quality and consumption controlling water quality monitoring situations, Working with the French Water Companies Federation to develop develop to Federation Companies Water French the with Working • • Business ethics, taking responsibility for charging a fair price for for price afair charging for responsibility taking ethics, Business Creation of social value and local presence (inclusive solutions solutions (inclusive presence local and value social of Creation Smart technologies for managing resources and water stress for and managing technologies resources water stress Smart OF THE ROLE OF COMPANIES IN THE ECONOMY ECONOMY THE IN COMPANIES OF ROLE THE OF • • • Productivity gains and the developmentProductivity of new services • Personal data protection in accordance with the GDPR the with accordance in protection data Personal Energy efficiency, minimising travel and transitioning and travel minimising efficiency, Energy Design of resilient installations to counter the impact Design of resilient installations • • • the water industry business model forthe water the future industry Predictive models, crisis management expertise models, management crisis Predictive expertise Crisis management monitoring and anticipation monitoring management Crisis Production of water from alternative resources resources alternative from water of Production water and supporting the poorest in society in poorest the supporting and water (re-use of wastewater, treated desalination) • • An ambitious ethical policy driven by the the by driven policy ethical ambitious An Emerging pollutant treatment processes processes treatment Emerging pollutant • THE PRESSURE ON RESOURCES 20 clear and firm CSR commitments CSR firm and clear 20 Water resource depletion and Price volatility of all materials, materials, all of volatility Price Damage to and installations Group’s structure governance Water resource pollution AND CLIMATE CHANGE conflicts over water use use water over conflicts and short process circuits) process and short consumption and pressure Damage to our corporate and installation security and installation particularly energy particularly Changes in of patterns operating losses of climate change the vehicle fleet vehicle the on prices image image
• • • • Regulatory, legislative and standards monitoring, anticipation of the anticipation monitoring, and standards legislative Regulatory, Service personalisation: an updated customer experience, and new new and experience, customer updated an personalisation: Service Solutions that help industrial users to treat their effluents and water water and effluents their treat to users industrial help that Solutions • The changing scope of regional responsibilities and ofnewThe changing scope of forms regional responsibilities • governance of water services, the introduction of interoperable interoperable of introduction the services, water of governance professionals (property management companies, farmers, etc.) farmers, companies, management (property professionals • Creating value from data, the transparency required for shared value the transparency Creating from data, Services that create value for subscribers and local authorities local and subscribers for value create that Services • Positioning in water market today’s expanding international associated impacts and participation in all these changes these all in participation and impacts associated • Innovative solutions that successfully meet the challenges challenges the meet successfully that solutions Innovative • Adapting our positioning and our commercial offering Security measures for industrial and office computer office and industrial for measures Security • CHANGES IN THE ECONOMIC, LEGISLATIVE contract in France: positioning on new tenders tenders new on positioning France: in contract Monitoring, the corporate digital transformation transformation digital the corporate Monitoring, • Data andData qualification validation procedures AND REGULATORY ENVIRONMENTS long-term solutions and open data open and solutions long-term Using and sharing inaccurate to meet their specific constraints specific their meet to Cyber and computer attacks tools and services for customers for services and tools responsibilities impacting our our impacting responsibilities in the number of regulatory and/or incomplete data Uberisation ofUberisation the industry and agile open innovation open agile and and new authorities local DIGITAL REVOLUTION Falling behind with with behind Falling THE ACCELERATING A significant increase increase A significant Transfer of regional requirements to be systems and data and systems system failures system of smart regions of smart innovation anticipated contracts
risk concerned (operations, customer relations, ISD, etc.). ISD, relations, customer (operations, concerned risk the by affected directly most discipline the in experts our by assessed are control) of level the to (relative vulnerability our and identified risk each of impact The compliance. and reporting operations, strategic, standard: international COSO-ERM the by identified risk of 4types the using risks of mapping acomprehensive on based is and committee, executive the of responsibility the is management Risk policy management risk Our related to and ourRisks opportunities business activities • environment and energy management to the environmental challenges faced faced challenges to the environmental environmental footprint of the Group footprint environmental Providing bespoke effective solutions installations and 24/7 operations operations 24/7 and installations by customers, and shrinking the the shrinking and customers, by • Malfunction of installations of installations Malfunction • • Water supply health safety Faulty installation design design installation Faulty Rollout of smart technologies Rollout of smart and/or service continuity and/or continuity service Instrumentation of networks, networks, of Instrumentation An integrated quality, safety, safety, quality, integrated An system to control our risks our control to system Pollution of the natural natural the of Pollution and/or construction compliance failures OPERATIONAL control centres environment failures RISKS
• rewarding and transferring expertise, expertise, rewarding and transferring Occupational health and safety policy safety and health Occupational and employer brand development • Occupational accidents and Loss of key skills and lack of of lack and skills key of Loss Career management, training, training, management, Career • Enhancement of employee HUMAN RESOURCES employer appeal commitment illnesses RISKS cover those risks for which it may be held liable. held be may it which for risks those cover to policies insurance dedicated place in put also has Saur systems. control and plans action adapting for basis the as events, external and internal of light in particularly reviewed, regularly is overview This
supports the growth opportunities set set opportunities growth the supports out in the 2023 Initiative strategic plan strategic Initiative 2023 the in out review and prior procedure validation • commitments, and a rigorous tender commitments, • Monitoring of market opportunities, of marketMonitoring opportunities, • acquisition integration procedure integration acquisition Insufficient financing capacity Insufficient Structured governance of financial Structured • a dedicated M&A structure and and structure M&A a dedicated Monthly reporting monitored by monitored reporting Monthly A strong shareholder base that that base shareholder A strong of tender plans business Inaccurate assessment Inaccurate assessment Uncontrolled external Legend: growth transactions growth Lack of anticipation governance bodies governance and cost control cost and our responses and opportunities risks our to submission FINANCIAL RISKS
13 SAUR INTEGRATED CSR REPORT 2018 THE CHALLENGES OF TODAY OF CHALLENGES THE TOMORROW AND TO RESPONSE INITIATIVE 2023... EFFECTIVE AN Our accompanied by a commitment to deliver the right service service right the deliver to acommitment by accompanied is ambition This partnership. genuine on based model governance atransparent through assets associated and services water own their control to authorities local enable and customers, our all by appreciated is that quality service of alevel ensure commitments, contractual in parallelenergy delivering with performance on our and technical our optimise to is ambition Our inseparable. are performance and operational quality Service Excellence markets. new to access provide that acquisitions targeted through also but expertise, and technologies proprietary own its leveraging by only not internationally, and France in treatment) wastewater water, (process cycle water industrial the in broadly more itself position to needed resources the place in putting also is 2016, in Group the created Industrie, Saur through Working Kingdom. United the and Arabia Saudi Poland, Spain, in place in have already we foundations solid the on build will growth of form This priority. aSaur also is growth International on. rely can we value underlying generate to potential the have all etc.) expertise, OCC networks, connected schemes, protection (fire authorities local and etc.) home, the within issues supply water for (excessive assistance emergency water consumption alerts, consumers for services new and etc.) monitoring, resources water decarbonation, (biomethanation, our customers for solutions technical new of development The authorities. local larger particularly customers, new win to and rate renewal contract our boost to simultaneously are goals Our markets. target Group’s the expanding by opportunities new create, to continue will and created, has law NOTRe The growth. business Group Saur for market akey remains France Growth areality. vision our make will -that commitment and excellence -growth, 3priorities the on based is strategy 2023 2019, Initiative March in Group the internally Unveiled Saur. for ambition its and expectations specific its with align to plans action our 2018, clarified have we November since EQT, shareholder new with our partnership In services. developing and delivering advanced technologies and in expertise and centres) control operations its on emphasis the (with efficiency operational customers, to proximity unique on its capitalising model business built around and services water in player apure becoming of vision its achieving for strategy Initiative new its 2018, defined In Saur
STRATEGY
Commitment at every levelCommitment every at 2019. during through feed will projects long-term important structurally these of effects initial The 2018 the to figure. relative double virtually will investments these years, two next the Over systems. IT our in investments substantial and innovation by supported be will methods working our in gains efficiency relationships, and our developing customer procedures logistics processes, to meticulously applying our and our purchasing From and upgrading redesigning structure. organisational efficient more a of aresult as competitive more is that price right the at today’s challenges together. to responding as time same the at value, economic of creation the towards customers and teams our supporting of way apractical but gesture, avirtuous means no by is This issues. environmental and social with engagement its encompasses also commitment company Lastly, performance. collective to contribution its and initiative individual of recognition effective more ensure to policy pay our changing We and merit performance. are also profoundlyeffort, and rewarding individual go hand recognising in hand with benefit collective promote to initiatives Our plan. corporate our to commitment employee 2019in strengthen to introduced scheme ownership share employee the behind inspiration the also was benefit Collective commitment. proactive our to central is values and experience sharing for avector as mentoring of reintroduction 2018 The spirit. team and solidarity in basis its has and Saur, at value important avery is cohesion time, same the At and decision-making. rapid appropriate for basis the as responsibility of scope own their within activities fine-tune to use can managers indicators and of systems byaccompanied the implementation autonomyManagement and are empowerment business. our of line front the on power puts and France, in 166 sectors through serve we regions the to closer us brings structure organisational decentralised Our deliberately cohesion. corporate autonomy and management balance between the right strike change, which must transformational management and employee for amap also is plan corporate Our
Providing long-term support Providing support long-term TO DELIVER OUR STRATEGY OUR TO DELIVER COMMITMENT A CSR stakeholders and innovative influencers. influencers. innovative and stakeholders of ecosystem adiverse with build we relationships the through or consumers vulnerable most the for solutions change, whether by promoting employment, local developing socio-economic to commitment their supporting by and toalongside deliver authorities local their transition ecological working by regions operating its of development the to contribution apositive make to Saur allows presence local Its of pollution. sources emerging counter and life, to essential resource this conserving to skills specialist and expertise our apply to continue we change, climate the background Against resource of and aquatic ecosystems. water the for caring of terms in responsibility particular a has Saur right, own its in stakeholder environmental an therefore and player, pure industry awater As ecosystem. its in changes to respond and stakeholders its of expectations and interests the address successfully to ability the on based development, responsible embraces and promotes Saur performance, financial and economic for lever is a powerful value creation sustainable that Convinced CLOSE TO REGIONS TO CLOSE for the development of the DEDICATED TO WATER regions we operate in operate we regions Thinking now about future future now about Thinking THE SAUR CSR COMMITMENT, STRUCTURED AROUND 5THE AROUND SAUR COMMITMENT, PRIORITIES, CSR STRUCTURED water management water ACCOMPANIES THE COMPANY’S INITIATIVE 2023 STRATEGY.
ACTING IMPECCABLY COMMITMENT SAUR CSR CSR SAUR in all circumstances relationships with its stakeholders at all levels of the company. the of levels all at stakeholders its with relationships its and business its of conduct the in principles integrity and values ethical respecting to attention constant and close pays Saur rise, to continue expectations societal as Lastly, and gender equality. diversity and respect safety their workplace guarantee commitment, their boost and careers their build them help to services resources human its adapting is Saur employees, its For technology and personalised services. digital of use the through experience customer their refresh to customers its of expectations changing the supports Saur society, connected and increasingly changing constantly today’s in users: and consumers with communicating and authorities local with working collaborative of ways New industrial companies industrial and consumers authorities, local customers, our for value and trust greater even Creating CUSTOMERS TO CLOSE working environment working fair, and dynamic collaborative employees secure, an attractive, future and teams our Offering PEOPLE TO CLOSE
15 SAUR INTEGRATED CSR REPORT 2018 GOVERNANCE BODIES Governance is structured around a supervisory board, an advisory board and two specialist committees (the audit committee committee audit (the committee). and remuneration committees and appointments the specialist two and board advisory an board, asupervisory around structured is Governance responsibility. and ethics business to commitment acentral around opportunities growth its and project 2023 strategic Initiative company’s the supporting to committed is EQT, governance Group Saur shareholder majority new of 2018 the arrival following Redesigned The supervisory board is supported by an advisory board. advisory an by supported is board supervisory The life. Company affecting issues strategic on decisions makes It Chairman. its of leadership the under Company the of management the controls board supervisory The year. per times four least at meets It one employee representative. and members independent five representative, employee EQT one members: seven has board supervisory The Our Supervisory board and advisory board board and advisory Supervisory employee representative, Saur representative, employee
GOVERNANCE partner, EQT partners partner, Matthias FACKLER, Matthias Didier DELOFFRE, independent member Thierry MALLET,Thierry
Chairman and independent member Supervisory Supervisory
Jürgen RAUEN, board 4 7 independent member DELPECH, Philippe
at least at times per year members independent member JENSEN, Harald independent member Jean-François CIRELLI,
Chairman and independent member Jürgen RAUEN,
demanding quantitative and qualitative performance criteria. criteria. demandingand performance quantitative qualitative of basis the on set is it goals, non-financial and financial of achievement the and strategy 2023 Initiative Group the of implementation successful to linked Closely terms. long and medium short, the in creation value overall reflecting component variable a and component afixed of up made is Chairman Executive the by received remuneration The Chairman Executive by the received remuneration the governing criteria and principles The committee Executive formed: been have committees Two specialist committees Specialist It meets at least monthly. monthly. least at meets It performance. its monitors and Group the for guidelines strategic the sets It issues. key to relative decision-making and consultation consideration, for responsibility has committee executive The members. fifteen has Burgard, Louis-Roch by chaired committee, executive The a certain threshold. a certain above or and arbitrations management examines disputes risk Group supervises management, treasury inspects It effective. are systems compliance internal company’s the that and truthful contain they information financial the that ensure statements, financial the examine to is mission core Its year. per times three least at meet committee audit the of members two The committee Audit • An appointments and remuneration committee. and remuneration • appointments An committee; audit • An
- - flow); cash and (EBITDA indicators - Financial criteria: three of basis the on set is remuneration this of component variable The employees, and the mandatory annual pay negotiations. annual pay negotiations. andemployees, the mandatory Group for plan profit-sharing any of implementation policy, the of Group the remuneration principles underlying the regarding consulted also is It threshold. acertain exceeds salary annual fixed gross whose employee Group other any and committee, executive the of members and Chairman the of kind) any of benefits and bonuses (including remuneration and dismissal appointment, the on advise to is mission Its year. per twice least at meet committee remuneration and appointments the of members two The and committee remuneration Appointments to implementation of Initiative 2023. Initiative of implementation to in relation Chairman’sparticularly performance, personal rate); frequency accident (occupational The supervisory board’s assessment of the Executive Executive the of assessment board’s supervisory The indicators prevention accident and safety Health, 15 15 12 12 members at least at times per year
Executive Chairman Executive Louis-Roch BURGARD,
17 SAUR INTEGRATED CSR REPORT 2018 local context and integrate them into into them integrate and context local • Take part in non-financial reporting non-financial in Take part • Adapt strategic CSR issues to the the to issues CSR strategic Adapt OPERATIONAL AND CENTRAL SERVICESCENTRAL CSR GOVERNANCE CSR Operational structure Operational level. entity at management by implemented is roadmap this company, the of strategy overall the with 2017. in aligned conducted Closely issues of analysis materiality updated the of basis the on defined roadmap CSR the structuring in involved were committee executive the of 2018, members In the meetings. its at commitment CSR Group the to relating issues raises and committee, executive the of amember is director CSR The departments. operations and services central company’s the all to links interactive with department aCSR by guided and led is It company. the within responsibility social of culture to a create designed aligned organisation pragmatically a on based is structure governance CSR Group The normal business activities • Contribute to achieving Contribute the targets set
Supports Applies / contributes /Applies contributes Validates to policy CSR Decides (chaired by the Group executive chairman) executive Group the by (chaired • • Contributes to the preparation of tenders of preparation the to Contributes Guides and supports exploratory projects exploratory Guides and supports EXECUTIVE COMMITTEE EXECUTIVE SUPERVISORY BOARD SUPERVISORY • • Prepares the annual report the associated roadmap associated the Monitors and benchmarks and benchmarks Monitors • Sets CSR strategy and and strategy CSR Sets DEPARTMENT Promotes CSR strategy • Prepares proposals emerging trends CSR CSR forwarded to the supervisory board. supervisory the to forwarded and committee executive the to submitted report, CSR integrated the in published are results These roadmap. its in out set goals the achieving towards company the by made progress the on reporting for basis the as year every indicators performance CSR key Saur all consolidates and projects initiates policy, the of implementation facilitates and supports department CSR The
Suggests Coordinates Coordinates initiatives Reports
ENERGY DEPARTMENT • CSR Supports the interpretation of the interpretation Supports • ENVIRONMENT & Takes part in non-financial non-financial in Takes part and inclusion in tenders issues for operational staff staff operational for issues QUALITY, reporting A STRONG COMMITMENT A STRONG COMPLIANCE: AND ETHICS end of 2018 of end appropriate training at the corruption had received of risk the to exposed of those employees most bodies. management of 2018 members the by during attended also were programmes training Dedicated legislation. competition fair for full recommendations compliance with practical containing on emphasis a producing guide particular with practices, tightened up system its for preventing anti-competitive also has Saur market, own its to specific risks the of aware Fully employees. of group target awider to out rolled be will course 2019, In e-learning asimilar corruption. of risk the to exposed most positions occupying staff and bodies management of members the by received was training 2018, this In company. the throughout adopted and communicated are properly commitments ensures anti-corruption that programme training risk dishonesty and corruption in-house the integrity, of culture Group’s the conveying for achannel As of individual. each responsibilities the specifying and works, company the which within framework the of structure organisational the detailing policy, corruption anti- its formalised also 2018, Group In the conduct. of code the of infringements any up flagging confidentially in use scheme availablewhistleblowing for all Group employees to employee an by complemented are measures these All officials. elected local as responsibilities with employees those governing charter the updated and sponsorship, and invitations gifts, of acceptance the on policy general its clarified Saur 2018, In necessary. where conduct of code the complement of expected practices employees. Further procedures and conduct professional of framework common the and respectively set out the Group’s fundamental ethical principles conduct of code and charter ethics The employees. all with shared and years the over expanded been have that practices and rules uncompromising of base asolid from works Saur commitments, its on To deliver circumstances. of regardless to ensuring conduct business impeccable fully committed is Group the 2003, in Compact Global UN the signed Having ethics Business of society increase. expectations the and demanding more become constraints regulatory as Group the for is issue acrucial now commitment This locations. geographic and sectors business operational Saur of spectrum full the company the of across level every at priorities are regulation and integrity of principles the values, ethical for Respect
on on viewed be can policy management data personal and policy anti-corruption conduct, of code its charter, ethics Saur The include: introduced measures new The Group. the throughout compliance regulatory full ensure to designed structure governance a introduced has who (DPO), officer protection data internal an of appointment the involved commitment This (GDPR). regulation protection data general european the with practices processing and procedures its of alignment ensure to programme its of implementation with initiatives previous on up 2018, followed Saur In issue. responsibility and ethical as a key it identified has Saur freedoms, and privacy individual respecting to integral is protection data personal Since practice. business normal its of part as data personal processes and gathers Saur protection data Personal www.saur.com www.saur.com • • • • • • • up violations. flagging for procedure awhistleblowing of Drafting policy; security IT general Group’s the to appendix aGDPR-specific of Addition all employees; applies to that technologies) charter communication & (new information NICT the of Updating jobs; their of context the in employees Training and information for awareness-raising and practices; principles guiding Group’s the of definition Formal policy; management data of the personal Updating register; processing the of monitoring and Implementation website
19 SAUR INTEGRATED CSR REPORT 2018 PERFORMANCE Our
The Saur CSR policy is structured around 5 cornerstones and focuses the company on 20 clearly stated progress goals. progress stated clearly 20 on company the focuses and 5cornerstones around structured is policy CSR Saur The plan. growth Group’s the accompanies that roadmap CSR the in out set is commitment This awhole. as society and its employees regions, the and customers its for value non-financial create and challenges, social to and responsibly environmental meet conducted are activities business its that ensures Saur performance, financial purely beyond Looking collective. and both personal commitment, and quality, service with performance operational aligning by excellence services, new of introduction the and expansion geographic through development business priorities: three of basis sustainable the on deliver to growth ambition its of continuity ensures project strategic 2023 Initiative its of implementation Saur’s OUR CSR ROADMAP TO 2023 CSR OUR FOR STAKEHOLDERS OUR THATGROWTH CREATES VALUE OUR GOALS OUR GOALS OUR GOALS • To ensure that we act with uncondi with act we that To ensure Providing long-term support for for support long-term Providing positive environmental footprint environmental positive the development of the regions tional respect for all ethical and and ethical all for respect tional To optimise our management of the water water the of management our To optimise corruption prevention rules corruption • • cycle bycycle introducing and standardising for the benefit of regions of benefit the for • To contribute to dynamic dynamic to To contribute To take action to achieve achieve to To action take To use joint innovation innovation To joint use regional economies we operate in operate we CLOSE TO TO CLOSE REGIONS To offer long-term solutions solutions long-term To offer the use of data intelligence data of use the for adapting to water stress water to adapting for
ACTING IMPECCABLY IN ALL CIRCUMSTANCES
- occupational health, safety and quality quality and safety health, occupational • • • recruitment and within the company the within and recruitment and commitment felt by our people our by felt commitment and To increase the levels of recognition recognition of levels the To increase employees secure, an attractive, To respect and promote diversity in in diversity promote and To respect To support the career development development career the To support • fair, dynamic and collaborative Offering our teams andOffering future collaborative working methods
To develop new, innovative and • of our people and boost their their boost and people our of To provide assured levels of of levels assured To provide • of life for all our people our all for life of our operating locations working environment To uphold and promote promote and To uphold about future water water future about human rights in all all in rights human DEDICATED TO WATER TO employability CLOSE TO TO CLOSE Thinking now management PEOPLE
for the maximum number of consumers for maximum the services essential to access To facilitate pollution water of forms other and micropollutants To combat
optimal service continuity service optimal ensure to expertise our on To capitalise
effectively to the new expectations of of expectations new the to effectively local and consumers authorities, • • • To inform and involve citizens in in citizens involve and To inform and value for our customers, customers, our for value and To promote shared governance shared To promote society by offering innovative innovative offering by society Creating even greater trust water conservation resource • To be open and transparent transparent and To open be • To improve and streamline streamline and To improve the customer experience experience the customer To anticipate and respond respond and To anticipate in our communications services and products for our consumers CUSTOMERS industrial users industrial CLOSE TO TO CLOSE
21 SAUR INTEGRATED CSR REPORT 2018 application management EMI groundwater our via monitored and instrumented points water abstraction 1,550 FOR GOALS 2023OUR today about the water management of tomorrow. tomorrow. of management water the about today bythinking future the for preparing are we habits), consumption and lifestyle new urbanisation, and changes demographic change, (climate environment changing arapidly In ecosystems. aquatic protect and services of continuity the assure to consumers, its all to water high-quality deliver to undertakes company, responsible Saur, why asocially is That everyone. to accessible and preserved be must and life to essential is Water DEDICATED Water Council 2012 2018 to Council Water World the of Governor Sophie Auconie, water.after life no be will oil; there after life be will There
” micropollutants processes to eliminate Saur Carboplus® family equipped with water plants treatment 100
to water to consumption. energy of levels associated the reduce and areas catchment monitor reserves, groundwater of levels the check to management resource optimised economical more enabling of away as managementInterface) smart solution Monitoring (Environmental EMI our of development the to background the is That monitoring. continuous and accurate of use the through resources water protecting of ways examine to researchers and engineers by jointly done work of out Research) Scientific for Centre National French (the CNRS the by up set was imaGeau have. we resources the protect to need the and depletion, resource water with associated risks the of increasing and widespread awareness O. D.: resources? changing perceptions about water to contribute imaGeau does How Olivier Depraz, In recent years, we have seen an an seen have we years, recent In sensors using multi-parameter monitored continuously are supply networks terms of which water the under contracts of To increase the number CEO of imaGeau (a Saur Group company) Group (a Saur imaGeau of CEO efficiency network supply water increase in drinking +1% access to Saur resources and markets. markets. and resources Saur to access gaining of aresult as development our accelerating as time same the at overspend, operational avoid and quality water optimum ensure drought, of periods anticipate can that process innovative an authorities local offer to ability the Saur gives ImaGeau of acquisition the So services. new of emergence the through growth of driver amajor and synergies of source astrong now is model disruptive uncompromisingly This data. of use smart the on essentially focused water resource efficient management on based amodel towards Saur of movement evolutionary the reflects initiative acquisition strategic This 2017. in imaGeau 2014, acquired Saur O. D.: of water management? on the future designing together work imaGeau and Saur do How
Following an initial alliance in projects accesssanitation dedicated to water and Saur Solidarités by allocated funds of 50%
people with new skills to help develop this area of expertise. expertise. of area this develop help to skills new with people 2018, recruited In Saur limited. are resources freshwater where countries for responses Group’s the of one also is desalination Seawater reservoirs. refilling even and sprinkling landscape irrigation, as such agricultural applications for stress water of areas in wastewater treated reusing include these abroad; or France in whether context, local each to specific solutions technology-based designing by reality this addresses Saur management. cycle water on impact significant increasingly an have will change climate of effects The stress water of Developing for solutions areas alternative OUR WATEROUR SOLUTIONS on dependable data. based action take and alerts up flag resources, monitored of status real-time ongoing the view to time any at used be also can application The indicators. vulnerability of a series calculate to boreholes and tables water in installed sensors by transmitted data of aset analyses EMI pollution. and boreholes of overexploitation drought, of times in shortages including availability, groundwater to impact potential the with risks predict to possible it makes imaGeau company subsidiary Saur by developed application EMI the resources, water for demand increasing of background the Against resources groundwater monitor to application EMI the Using for the long term resources water Conserving startups, are constantly expanding functions and services offered by our operations control centres (OCCs). centres control operations our by offered services and functions expanding constantly are startups, external of help the with or in-house either develop, we technologies smart The consumers. demanding and informed increasingly of expectations the meet and tomorrow of challenges the on take to Group the enabling are that resources R&D expanded and investment higher by backed services, water of business core its on refocused fully now is Saur consumption. and controlling performance network pipeline quality, water industrial and conservation, resource including companies, authorities local for challenges many presents industry water the in change of pace accelerating first The
m 85,000 to up produces currently and desalination using technology reverse osmosis, seawater of use expert its for reputation enviable an built has company The capital. Islands Canary the of residents 400,000 the for cycle water the of stage every manages and people 300 employs Emalsa desalination. seawater in pioneer aeuropean and Palmas, Las in the company for responsible water management Emalsa, through Islands Canary the in position its strengthening by Spain in expanding is Saur drinking water every day using this method. method. this using day every water drinking at regional level. important strategically is facility this communities, 42 local in consumers 400,000 than more Supplying plant. production water drinking Goulaine Basse the serving area catchment the in 11of boreholes management secure provide to EMI chosen also has authority supply water drinking Lieu Grand Vignoble- the region, Loire-Atlantique the In area. authority local the in locations abstraction water different at 5boreholes manage and monitor to France of region d’Or Côte the in Saône Val de Seurre de eaux des syndicat the by 2018 during out rolled was application EMI The 3 of of 23 SAUR INTEGRATED CSR REPORT 2018 supply networks water drinking for efficiency quality standards. standards. quality water drinking future of ahead act and consumers to supplied water of safety health the guarantee to able now are authorities local aresult, As micropollutants. these of elimination effective and proven provides Saur by developed process CarboPlus® the plants, production water drinking in stage treatment polishing the at Introduced environment. the and health human to risk apotential pose diversity and multiplicity their but low, be may Concentrations resources. water in present now are activity human of kinds all from resulting drug residues... detergents, Pesticides, Many molecules water of quality health the ensure to CarboPlus® Using consumers to and convenience ofwater supplied Guaranteeing the health safety Performance indicators indicators Performance and drone imagery. drone and satellite using leaks of identification aerial with experimenting also is Saur searches, level ground to addition In efficiency. network long-term achieve to needed work of prioritisation and repair, and detection leak efficient more responsiveness, greater including benefits, many authorities local offers system This gathered. data the analyse to criteria multiple apply then which OCCs, Group’s the to directly connected networks smart uses solution Rézo+ The operation. network optimise and from supplylosses pipelines, Saur develops plans to monitor water reduce to efforts their in authorities local supporting In efficiency network supply water drinking improve Rézo+ to Using using the Saur CarboPlus® process. CarboPlus® Saur the using treatment micropollutant advanced provide m 150,000 new the innovation, of forefront the At capital. the to water drinking supplying mainthree plants the of one is it Paris, de Eau company supply water by Managed Paris. near plant production water drinking Orly the update to contract Saur was awarded the design-and-build 3 per day production line will will line production day per
for water supplied compliancebacteriological rate
water supply reliability supply water drinking improve to networks connected Using services from 1 January 2019 onwards. 2019 onwards. 1January from services supply water drinking its manage to contract service public the Saur awarded which France), of department Lot-et-Garonne the (in Agen of area authority urban the serving network supply the in installed be will solution This modelling. predictive of use the by limited be can impacts their that so issues of detection early-stage fast, enables of data analysis and Smart pH. conductivity turbidity, chlorine, residual pressure, rate, flow including parameters of multiple monitoring continual provide to networks supply water drinking their in points strategic at sensors Intellitect fit to opportunity the authorities local offering already is Water, Saur Intellitect with partnership In service. the optimising and forecasting for basis the as it use and in data acquired the contained information the interpret will that algorithms predictive develop to is experiment this of focus key The application. this in technologies new of relevance the test and efficiency installation optimum ensure supplied, water of quality the monitor continuously to are goals project The stakeholders. institutional and startups, fifteen around Group, Saur the to suppliers leading partners: a involving number of initiative innovation a collaborative of part as out rolled being is project The future. the of network the test to which in laboratory alife-size create to sensors smart of panel a with fitted be will infrastructures company’s the All authority. water Gorre Briance Vienne the with partnership in tomorrow of network supply water drinking the with experimenting is Saur France, of region Haute-Vienne the In
for water supplied physicochemical compliance rate
aquatic ecosystems. to protect environment natural into the of discharges quality the improves CarboPlus® plants, treatment wastewater of flow outlet the in Installed water. from substances undesirable pesticides to drug residues, this process permanently removes From carbon. activated onto them adsorbing by cost low at effluent industrial and domestic in present micropollutants the eliminates Saur by patented process CarboPlus® The CarboPlus® using treated discharges wastewater of quality the Improving aquaticProtecting ecosystems to eliminate micropollutants with CarboPlus® family processes water equipped plants treatment from the water. water. the from removed limescale of beads recover to option the and reagents including lowerof consumption decarbonation, traditional with compared benefits of anumber offers and water softens Water, Calcycle Brabant company Dutch the with partnership atechnology of out Developed skin. sensitive irritate to potential the as well as risks, leakage and consumption energy wear increased and premature tear toincluding equipment, of several the inconvenient cause problems, nevertheless is it health, consumer to risk no poses water hard Although softness towater increase Using Calcycle
terms of COD of terms in efficiency treatment which supplies water to 7 communities. 7communities. to water supplies which de laintercommunal droite, Vaucouleurs rive Syndicat the by third the and serves, it 52 communities the to water softened provide to company abstraction water regional Yvelines de la intercommunal des région Syndicat the by run two France: of region Yvelines the in commissioned were solution Calcycle Saur the using units treatment new Three CarboPlus micrograin® process can be. the effective how just of understanding designed to provide a more detailed astudy supporting in Saur joined has which water agency, Rhône-Méditerranée-Corse the by shared also are micropollutants over concerns These micropollutants. treat to coast Mediterranean the on plant first the this making CarboPlus®, with conjunction in technology membrane use will plant treatment wastewater Stereau-designed new authority’s local the where France, of South the in Grimaud at case the is This standards. quality discharge future of ahead acting are authorities local of number a wastewater, in present micropollutants eliminate to treatment tertiary install to France in obligation regulatory no currently is there Although Vaud. of canton Swiss the in plant treatment wastewater Penthaz the at stage treatment additional an as installation for selected was solution micrograin® CarboPlus the Switzerland, in operators treatment water of anumber and Saur involving experimentation of period asuccessful Following 25 SAUR INTEGRATED CSR REPORT 2018 responsiveness 24/7. of level high avery customers its offer to areas critical on Saur is all resources able to required the focus structure, business decentralised highly its to Thanks (OCCs). centres control operations in its concentrated procedures operations and systems operational expertise, the by underpinned is system This possible. as quickly as service reinstate or service, of continuity maintain and risks of ahead act to system management crisis aproven implemented has Saur frequent, increasingly become events weather extreme As events weather Adapting to cope extreme with agroecological crops of cultivation increased the facilitate to region Fatick the for wells two of Construction bouge: qui Afrique Une SENEGAL Nouadhibou of city the for blocks toilet four of Construction Hamap Humanitaire: MAURITANIA to clean water Kokologho with access residents required toequipment provide the providing to Contribution Afrique: en social et économique Développement le pour Association and construction of 30 latrines 30 of construction and village, Dorossiamasso of district Drinking water supply for a Sud: Eau Solidarité BURKINA FASO BURKINA donated annually by Saur Solidarités given to ensuring access to clean water and sanitation services services sanitation and water clean to access ensuring to given priority particular with need, of areas many in initiatives interest public support to foundation endowment Solidarités Saur its via action takes Group The abroad. and France in stakeholders regional on supporting importance great Saur places 5,500 beneficiaries 380 beneficiaries 3,700 beneficiaries than more farming techniques in agroecological trained people young 20 water and sanitation and water clean to access Facilitating
of amidwife of house the for sanitation and water to access of construction and Womé of village the in dispensary the of Refurbishment Aventur’Aides: TOGO 3,900 beneficiaries communities communities Jordanianvulnerable for and Jarash, in refugees Syrian for supply Water hunger: against Action JORDAN 1,500 beneficiaries than more
of Magi supply for network the village water drinking the of extension and toilets of Installation Rochois: catholique scolaire l’ensemble de Association RWANDA
500 beneficiaries organisations to benefit directly from the expertise of the Group. the of expertise the from directly benefit to organisations non-profit allows and aid financial purely supplements support of type This sponsorship. skills personal provide to concerned areas the to travel may sponsors necessary, If employee. aSaur by personally sponsored is supported organisation non-profit Each people. vulnerable of lives daily the improve to to clean water and sanitation access projects projects access sanitation and water clean to dedicated is Solidarités Saur by allocated funding of 12 12 supported bysupported Saur Solidarités in 2018. were projects access sanitation and water clean population of Theni district Theni of population of water issues among the awareness raise and committees train water management facilities, sanitation and supply programme to remediate water Watsan the for Support Kynarou: facilities desalination abstraction water to Contribution India: South ABH INDIA in the Bongolava region region Bongolava the in standpipes supply community to Drinking water abstraction interprofessionnel: pour le développement paysans des Association 2,000 beneficiaries in Tharangambadi College Joseph’s St treatment plant. treatment wastewater damaged severely the repair and Saint-Barthélemy, in possible as quickly as water to access restore affected, people the help to Martinique and Guadeloupe from resources technical and human large-scale in bring to authorities island alongside worked and 2018, in Irma Hurricane by hit Caribbean the of regions the in presence strong avery had Saur 10,000 beneficiaries
MADAGASCAR
the village of Keub Keub of village the for abstraction water Drinking Education: Avenir Laos LAOS by the Tsinjo co-operative Tsinjo the by run facility processing produce for the agricultural sanitation and abstraction water Drinking Madagascar’: à Développement et ‘Enfance Amadea 420 beneficiaries 1,500 beneficiaries
enjoy ever greater confidence and value. and confidence greater ever enjoy can users and consumers customers, our that ensure to relationship customer personalised and new, modern a invent to capacity our and agility our on based is approach dynamic Our partner. aday-to-day of service customer of sense and know-how the with combined company, responsible and arespectful of standards exacting and quality high the represents Saur evolving. are needs their and changing are customers Our consumer satisfaction 93% OUR GOALS FOR GOALS 2023OUR information centre)information water (french CIEau the of general Director Marillys Macé, information. that with them provide to professionals industry water of job the It’s effectively. consumption more theircontrol and monitor them help to services and information practical useful, want also they And taps. their of out comes that water of quality the and service their about information local want water. They their about information receiving to comes it when real expectations have very Consumers
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For Saur, being close to to close being Saur, For Regional Director, Morbihan and West Brittany West and Morbihan Director, Regional Brittany. Brittany. in here club Exclusion) Combat to Action for -Foundation l’Exclusion Contre Agir pour (Fondation aFACE up setting in involved were and initiatives, such more many forward bring to trying We are bills. their pay to struggling customers for Saur by designed scheme aid financial Pass’Eau the through particularly (CCAS), centres action social joint local alongside work We also councils. departmental with contact two-way close in housing social French (FSL) Logement Solidarité de Fonds the partners Saur conditions. sanitary decent in live can everyone that ensuring of policy non-negotiable our through customers struggling D.:E. basis? adaily on customers struggling help to commitment its on deliver Saur does How by all consumers all by taken be can that actions eco-friendly promote that tools To develop
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27 SAUR INTEGRATED CSR REPORT 2018 PERSONALISED SERVICE PERSONALISED TO COMMITMENT OUR introduced to enable shared governance of water services and a more responsive collaborative relationship. collaborative responsive amore and services water of governance being shared are enable to cooperation of introduced models new authorities, local With service. personalised increasingly an offering their by enhancing to experience committed equally are we customers, our of expectations and needs changing the to attentive technologies. new Closely and presence local with professionalism combine that relationships customer effective service building and ahigh-quality delivering to committed is Group the service, public essential an is what providing in involved Fully websites between 2015 and 2018 2015 and between websites of visitor numbers to Saur customer Performance indicators indicators Performance 6 regions during 2018, Saur is progressively rolling out its its out rolling progressively 2018, is Saur during 6 regions life simpler for pilot in Following consumers. testing successful daily make and water, using of ways economical more facilitate and encourage to designed are These services. personalised of range abroader customers our offering for opportunities of range the increase dramatically data gathered from value of extraction the and Things of Internet the of growth The consumers for services New social services. authority local with conjunction in assistance and support appropriate provide to place in are representatives support social our financially, struggling customers For consumers. to value added deliver and relationships build to opportunities valuable further offer meetings These issues. or questions particular with deal to interview face-to-face personal a booking of option the offer also we possible, Wherever area. urban the throughout accessibility service the improve also will point service Amobile centre. city the in is which of one opened, been have points service customer new two Agen, of area authority 2018 urban the by in Saur to awarded contract treatment wastewater and supply water drinking the of part as needs: local meet to located are points service customer Our area. their of knowledge personal adetailed have who advisers service customer regionally-based via relationships phone and face-to-face personal close Saur maintains also information. tailored personally of interchange the enables also and questions, specific ask to need no is there where pathways customer standard following when immediacy and flexibility maximises resources of use the digital connected, increasingly become consumers As customers. its with relationships personalised one-to-one establish to channels verbal and physical with communication digital Saur combines services local through consumers with relationships special Building experience customer Enhancingthe
technician to read meters installed in the home. home. the in installed meters read to technician a for atime agree to necessary longer no is it that means also reading meter Remote estimates. than rather readings meter actual on based now are receive they bills the And normal. above is usage water their if message text and/or e-mail by immediately notified now are consumers basis, day by a day on consumption their view to opportunity the having as well as So consumption. water excessive of consumers alert to service a includes which solution, meter smart second-generation service information service proactive provided contacts outgoing over the same period. same the over fourfold nearly up also was them affecting event an of them inform to customers to sent texts) and (e-mails messages digital of number total 2018. in The 25% year-on-year by up was count hit the because off, paying already is design new the And experience. customer a richer and navigation browsing seamless with friendly, user- more is interface design responsive new The websites. customer its of spaces public the all updating includes This autonomy. and times response of terms in expectations consumer to meet structure communication digital entire its upgraded has Saur of their lease. their of terms the under have they responsibilities the with align options whose and tenants, homeowners both at aimed is solutions assistance of range This responsibility. have homeowners which plumbing problem of for domestic type every cover that services of arange customers its offer to Saur for specifically packages service designed has HomeServe services. assistance home of the leading provider HomeServe, with partnership a formed Group the needs, precise their to tailored services consumers offering of part As public wastewater collection and treatment service. and treatment collection public wastewater for of and the management its Dinan Agglomération, service, water drinking public its of management the for Saint-Affrique, Saur: with companies Semop up set authorities local 2018, two In shared. are decisions and information which within services water of relationship management joint aclose enables that partnership public/private agenuine is which management, cooperative of form new this welcomes Saur management. water authority local and delegation service public between midway asolution offers services treatment wastewater and supply water public manage to company) public/private transaction (single Semop the commonplace, yet not Although management services water joint of form anew Semop: The operator. of achange was there whenever obsolete became that systems reading meter remote proprietary use to than other choice no had previously who customers, by appreciated well is freedom new This operator. delegated new any by or authority local the by either operated be can it standard, Afnor current the with compliant fully and Interoperable technology. reading meter remote its including customers, its for solutions digital long-term developing to committed equally is Saur operator. the with relationship working and dialogue acloser facilitate which of All insight. of sources other many and reports performance maps, also but data, only not includes that service delegated their of overview real-time comprehensive a authorities local gives platform digital online OCC by provided the sharing information continuous real-time The operation. of transparency total with authorities local providing and performance of operational optimising imperatives twin the on deliver data service water analyse and manage control, that (OCCs) centres control operations Group The effectively more it share to information Centralising choices. financial and technical own their make to need authorities local information and data the all providing to committed is Saur So transparency. and reporting analysis, data for need the increases turn in which services, important these of control back take to adesire by driven provider.alongside the delegated service This trend is governance joint close enable that those of favour in governance of forms new towards moving now are services water their of management delegate that authorities Local of water services formethods shared governance New collaborative working customer service points service customer
OCC online or eCol 2.0 local authorities connected to overspills into the natural environment and houses. and environment natural the into overspills responsible for many pipeline wastewater and blockages are which wipes, wet of disposing for practices good as such issues, specific more about awareness public raise to initiatives their with authorities local supports also Group The France. in destinations swimming and 13 beaches visited environments aquatic and water protecting of idea the to children youngest the even introduce to designed village travelling 2018, In this authorities. local with in partnership annual Water Festival summer, its Saur hosts Every pollution. of sources reduce to designed practices good and water of use economical encourage to initiatives related challenges, Saur develops public awareness water- for responsibility collective promoting of apart As be takencan by all consumers Promoting that actions eco-friendly management. site optimised and times lead shorter costs, design lower contributors, project to all information of identical availability the are benefits main Its Orly. at plant production water drinking Paris de Eau future the and France of South the in Grimaud at including the new plant treatment wastewater projects, recent of anumber to contributed has Group, the within and widespread increasingly becoming is BIM of use the modelling, digital 3D with working collaborative Combining and management. engineering project for (BIM) modelling information building of use the of true particularly is This stakeholders. project between efficiently more shared be to made by new technologies enables information contribution the projects, of context the In
29 SAUR INTEGRATED CSR REPORT 2018 31
OUR COMMITMENT AND ITS BENEFITS
FOR THE REGIONS WE SERVE SAUR
The Group operates in many regions of France and other countries, always with the same ambition of partnering local authorities rather than acting simply as a service provider. We have a particular commitment to supporting local economies, and offering practical solutions that facilitate the ecological and digital transformations. And we put that CLOSE TO commitment into action by building close relationships with stakeholders in our operating regions and working with them to drive innovation forward. regions INTEGRATED CSR REPORT INTEGRATED 2018
In France and internationally, regions and communities - whether urban or rural - are changing significantly Contributing to dynamic and rapidly. As a business with deep roots, longstanding commitment and unwavering focus on the future, regional economies To quantify the contribution it makes to the we support the development of Saur operating regions through our business activities, our expertise and our economic vibrancy of regions more accurately, partnerships, at the same time as facilitating environmental and social value creation. Deep local roots Saur has measured the socio-economic impact of its business activities in terms of jobs Its decentralised organisational structure - 6,900 employees in provided and GDP generated in France as a 20 regional divisions and 60 branches throughout France, and whole, and in each of the French departments in OUR GOALS FOR 2023 branches in each of its main operating countries - makes Saur which it is based. The 2018 study revealed that a significant provider of local jobs and a substantial for every 1 direct job provided by Saur, contributor to economic life in its operating regions. This 2.7 further jobs in France were supported by support for employment extends via our purchasing policy - purchases made and wages and taxes paid by 93% of purchases are made in-country - which sources a the company in 2017. So, Saur supported 25,000 + than 95% 6% 20% 6 significant percentage of supplies locally. jobs and generated wealth creation totalling of purchases made from of the workforce To improve energy of our electricity innovative products €971 million. suppliers in the country employed under efficiency from our generated from or services developed where the company is employment water supply and renewable energy in partnership with located integration contracts wastewater sources our suppliers and (work/study students, management services startups rolled out trainees and VIE by 2020 25,000 scheme interns) jobs supported
€970 million Branch Manager, West Brittany Agency wealth creation generated The Agen urban Faustine Gérard, community is committed to re-energising its entire Facilitating access to jobs The Saur footprint in each department of France is As a local stakeholder, how does How does your branch contribute available on www.saur.com area by implementing a Saur supports the training of young people and facilitates bold economic strategy Saur see its role as a ‘partner to to the dynamism of the region it their entry into the world of work through a range of different that combines the ability local authorities’? serves? mechanisms and partnerships with educational stakeholders. Around 500 trainees, VIE (Volontariat International en to promote the local F. G.: Being close to our customers is F. G.: I like to refer to Saur as a Entreprise - International Volunteering in Business) scheme ecological and energy central to our business. Combined with ‘pollinator company’ that interacts at a interns and work/study students are welcomed into the With the support of the Pays de Loire Region, transition through our expertise in water services, our size high level with all regional company every year. Saur has opened a learning centre at Saumur in and the agility of our organisational stakeholders, and a genuine contributor the Grand Ouest region, where the Group has a innovation, and provide structure allow us to position ourselves to the local economy and local life. In The Group also works to integrate jobseekers by working as strong presence. Every year, this facility will train residents with the as a full partner for local authorities. So this context, the employment closely as possible with regional employment institutions. a dozen apprentices for careers in water supply, resources they need to be we’re now developing new governance integration of jobseekers - particularly Saur also partners with local business networks actively wastewater treatment, and network models to enhance that proximity. young people - and the appeal of the involved in promoting employment opportunities, such as management and maintenance. This one-year part of the digital Here in Brittany, for example, Saur has careers we offer are key day-to-day GEIQ (Groupements d’Employeurs pour l’Insertion et la training programme gives apprentices the revolution. It intends to been awarded the wastewater challenges. Our local roots also extend Qualification - Employer Groups for Work Integration and opportunity to leave with a certified become a community management contract for the urban beyond purely our business activities, Qualifications) and FACE (Fondation Agir Contre l’Exclusion professional qualification. For Saur, it is also a community of Dinan. Together, we so that we can make a positive impact devoted to permanent - Foundation for Action to Combat Exclusion), and plays an direct response to the challenges it faces in have set up a Semop (single on every region we operate in. So we active role in local jobs forums. recruiting and training its talented people of the experimentation, where transaction public/private company) to partner with local non-profits, other future at local level. synergies between local enable maximum information sharing, organisations and community events. stakeholders are and decision-making and joint And wherever we can justify doing so, Saur has agreed with FACE to set up the 49th management of services alongside the we ensure that we make our purchases increasing and network club in the city of Vannes. And at the local authority. as locally as possible. beginning of 2019, we welcomed a first group of expanding.ˮ secondary school students for a one-week internship designed to introduce them to the Jean Dionis du Séjour, of the workforce employed under employment integration contracts (work/study students, trainees world of work, the company and its career Mayor and Chairman of the and VIE scheme interns) opportunities. Agen urban community (0.60 kWh/m France 2018 in 2015 and between footprint inReduction the drinking water energy production skills. new of recruitment the 2018 in through strengthened was This expertise solutions. energy generation renewable efficient offering for basis the as authorities local to available expertise technical its making is Saur transition, energy own their achieving in regions To support Renewable energy generation investment. through achieved under the CUMAC scheme for energy calculating savings 2018in obtained were certificates savings 19 energy in GWh in France, and certified, 50001 ISO are activities wastewater and water 74% Group’s the of commitment, our of proof As process. desalination seawater existing the power help to energy wind offshore of feasibility the investigate to experiment an on party athird with collaboration in working is Emalsa company subsidiary Saur where Islands, Canary the in case the is as plants, its in sources renewable from energy uses Group the appropriate, and possible Whenever treatment. wastewater in aeration as such processes, and equipment energy-hungry most the manage to solutions and equipment, energy-efficient more of installation and technologies innovative of 2018), development the during France in conducted were audits 40 than (more audits energy in increase an goals: these achieve to implemented being now are plans action of Anumber energy. of source main its is which electricity, on expenditure its reducing and regions operating its in transition energy the to contributing goals: twin has Group The Energy performance locations. international main our on deployed and years three every renewed been has it when since France, in activities treatment wastewater and supply water its all for certification ISO 14001 awarded first was Saur that 2007 in back was It management environmental policy.to a longstanding are integral commitments at level. regional These resources of use the optimise to economy circular the of principles the and promotes challenges, achieve environmental them help that solutions tailormade customers its offers Group The services. water of management sustainable to developing Saur is committed intrusive, increasingly becomes activity human of impact environmental the As services management wastewater footprint ofwater supply and environmental the Shrinking Performance indicators indicators Performance 3 in 2018) in
(1.37 kWh/kg COD eliminated in 2018) in eliminated COD (1.37 kWh/kg France 2018 in 2015 and between footprint inReduction the energy wastewater treatment needs of around 100 people. 100 around of needs consumption electricity the meet to sufficient is year, which per 137,000 hydropower of kWh generate to expected is It dam. Ternay nearby the from released water in contained energy kinetic the recover to possible it makes reducers pressure in network the micro-turbine this of installation the Hydrowatt, and Saur between apartnership of out Developed Annonay. 2018of end in the at commissioned officially was France in network supply water drinking in installed be to turbine hydroelectric first The gas. natural replaces sources renewable from produced biomethane the since emissions, gas greenhouse reduces renewable energy generation, which also in use for sludge residual of recovery local facilitates solution This annually. MWh 10,000 than more generate will and respectively, 2019 in 2020 and operational become will plants treatment wastewater generation new- these Aubenas, and Saint-Etienne in construction under Now market. today’s in trend strong a reflecting grid, distribution gas mains into the produced biomethane resulting the inject and sludge treatment residual from energy recover to process methanation the use will that plants treatment wastewater build to contracts two won Group year, the the During
international fleets. international and French its in vehicles hybrid and electric of number the increasing gradually by fleet vehicle its of profile energy the improve to initiatives through emissions direct its on working is Group The networks. supply water and and renewable generating plants energy operating in its installations its of efficiency energy the boosting on action its focusing is Saur emissions, gas greenhouse indirect its of terms In 2008. since annually assessed and measured been has which footprint, carbon its shrink to commitment its achieving in businesses its all involving is Group The footprint Carbon standard). quality U44-095 NF national the with complies France in produced (compost composting for 38% afurther and spreading, for recovered was sludge 2018, residual In of 38% land. the on fertilisers chemical of use the reduce to helps circuit recovery short This conditioner. asoil as use for channels local via material this recovers Saur methanation, the 2018.in Besides plants treatment wastewater its by produced 113,000 tonnes with waste, of source main Group’s the is sludge Residual land the on use for sludge residual plant treatment wastewater of Recovery between 2015 and 2018 2015 and between of total greenhouse gas emissions partnering in 2019. in partnering which we Breton companies, areand responsible startups committed for achallenge BreizHacking, - and 2018 -in Nîmes in incubator Innov’Up Bic the like initiatives startup local At level, regional Saur supports also future. the of landscape water the to useful potentially solutions develop to projects experimental agile on partners identified the with works then Saur analysis. and sharing data real-time or provide performance operational experience, boost customer improve could that solutions stakeholders; its and company the for value create could that projects innovative with stakeholders identify to Group the allows This culture. innovation ajoint building of part as stakeholders other and universities organisations, research startups, of SMEs, ecosystem local its with relationships close Saur maintains stakeholders Joint innovation regional with
of materials or energy form the in recovered sludge residual of optimise water management. water optimise development to algorithms of predictive the and reduction consumption water domestic analysis, pipeline acoustic performance, energy as such areas 2019 in onwards from out rolled be to ready products in resulted 7have and sites pilot on tested been have 26 considered, 145 Of projects Lyon. in Pollutec and Nîmes in Digiweek Nevers, in Siviim as such fairs, trade attends and Compiègne) of Technology of University the and Limoges of University the Water), for Office International (the IOEau (including research and education in stakeholders with develops partnerships it ecosystem, innovation the of part integral 2018. An September in innovation digital to dedicated team anew formed Group The
33 SAUR INTEGRATED CSR REPORT 2018 OUR GOALS FOR GOALS 2023OUR professionally. and personally develop can they which in environment working collaborative and dynamic safe, attractive, an employees future and current its offering to committed is Group Saur the scale, human the on acompany As success. our of heart the at women and men dedicated 8,300 our of efforts daily the and community We place France) in <0.2 SR and <5 (FR facilities international and French our all in rate accident the To reduce Location TechnicianLocation Leak and Mentor Saur Despeyroux, Thierry neither. we lose that important very it’s expertise, because and spirit this on pass who people the are mentors company like ours, fast-changing a In customers. our with transparently behaving and cohesion team responding, and listening realism, and responsibility about all is spirit Saur The in France France in working intranet collaborative the to access have to employees of 100% people
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the year the programme during oneleast training at completed have to employees of 80% Saur mentors. mentors. Saur of network intergenerational an formed also have we development, professional and personal their of part as employees our all to available opportunities training the to addition In others. to on passed and maintained be must which and important, crucially as recognises Saur that resource arich represents expertise and experience of body This techniques. of practical andrecognition transfer the promote and development skills their support development, professional their facilitate we that, achieve To water. needs: everyone that resource essential an providing to contribution own their make in and members team being in pride take can they that so meaningful, do they work the making to committed We’re absolutely people. our all by shown commitment daily the C.: E. basis? adaily on people your of development the facilitate you do How Emmanuelle Climent, Climent, Emmanuelle CLOSE TO CLOSE The success of Saur depends on on depends Saur of success The
recruitments all of percentage a as women of recruitment the To increase
Group HR Development Director Director Development HR Group by women filled positions of leadership 15% retaining our existing employees. employees. existing our retaining and Saur of appeal the promoting in assets important all are innovation presence and our potential for local our Group, our of scale human The do. we what about knowledgeable more audiences target our making and profile higher a establishing by profiles employee of range our diversify further to want we specifically, More brand. employer our enhance and applicants potential convince to values and opportunities career our of strength the on rely we and share, will everyone hope we which in one is Group the for writing are we story human The policy. resources human our to central is people C.: E. people? talented retaining and challenge of attracting the to respond Saur does how So Attracting new and talented talented and new Attracting
France France inconducted survey annual the recorded during rating satisfaction employee the To increase
RESPONSIBLE EMPLOYERRESPONSIBLE A AS COMMITMENT OUR all times is essential for long-term accident prevention. accident forall long-term is times essential at everyone of involvement active the ensuring that aware fully is Saur overall, trend apositive show results Group’s the While initiatives. roadmap of progress the monitor to introduced recently body anew Committee, Management Safety the by level Group at consolidated are indicators safety All accident. every analyses and records and plan, strategic its into initiatives and targets safety and health incorporates entity each progress, to commitment its of part As accident. zero for taking risk zero target: ambitious an sets and internationally, and France in entities Group all to applicable requirements of set a common contains 2018-2023 for roadmap safety new The certification. 18001 OHSAS by accredited policy prevention risk demanding and astrict applies which Group, the for priority negotiable anon- is employees of safety and health the Protecting ofemployeessafety Guaranteeing the health and diversity and is fully committed to gender equality. Given the nature of its business, health and safety are priorities Group. priorities are Saur the for safety and health business, its of nature the Given equality. gender to committed fully is and diversity individual encourages and promotes Saur path, career the of stage every through recruitment From policy. human our to resources central all are employees new talented attracting and training through skills developing skills expertise, and practical of transfer the encouraging excellence, professional acknowledging and recognising development: career their with people its supports and commitment, and empowerment employee encourages Group The Safety results FR (frequency rate) rate) (frequency FR 13.9 2015 0.51 12.1 2016 0.42 SR (severity rate) (severity SR 11.4
2017 0.38 10.6 2018 0.37 training programme. training personal own their in role active an take to employees easily tailormade content accessible designed to allow and updated regularly offers It modules. classroom-based been developed and introduced to complement traditional has platform training adigital needs, individual of diversity full the to tailored accurately more is that opportunities training of panel comprehensive amore employees To offer mobility. job for opportunities and needs training individual identify to us allows also It timeˮ. right the at place right the in person right ˮthe having by company the facing challenges the to respond we that ensure to and development career employee support to both possible it makes knowledge resources human this Having individual. each of potential development and skills the identify to processes and resources systems, place in put has company The people. its of skills the and Saur developing updating is both revolution, digital the and environment business its in changes fast-moving of abackground against growth ongoing its To support Skills development company fast-changing employeesSupporting in a briefings for their staff. their for briefings safety 15-minute monthly holding in use to managers for introduced been have videos and quizzes New tasks. hazardous most the of safety equipment and ensure the protection personal new introduce to alone France in prevention risk in €1.8 million invested also has It stake. a50% least at holds Group the which in entities 2018 international all to during extended was rates) severity and frequency (accident indicators performance safety of reporting 2017, until France monthly to the Limited
35 SAUR INTEGRATED CSR REPORT 2018 training programme during the year one least at completed employees of operational excellence and expertise. excellenceoperational and expertise. their for valued and recognised feel individuals making to committed also is Saur talent. new of emergence the facilitating and skills of transfer the encouraging is and 55), over aged is (18% workforce the of employees senior its by represented expertise and knowledge of wealth the recognises Group The on passed is it that ensuring and expertise Recognising Performance indicators indicators Performance network of mentors. network acompany-wide form to selected been have regions and disciplines all from 130 employees teams. between and within expertise its transfer and promote to programme mentoring Saur de Compagnons des Ordre the create to decided Group the why is Which structure. organisational company’s decentralised the reflects that acommunity of characteristics distinctive the and generations, new to transfer their and skills of importance the generosity, and assistance mutual excellence, of culture the mentorship: of values the shares fully Saur planned for the first half of 2019.of half first the for planned 2018, are in 43 and members network RFIO by provided were training of 26 days productivity. and and improving performance markets, its in changes to adapts company the that ensuring and development personal of employees, of goals, including promoting the professional aseries set has 2018. network in The Saur by up set (RFIO) trainers occasional of network internal the joined have employees 50 than More course in June 2019. June in course diploma work/study 497-hour this from graduate will They France. around centres control Group from 8cartographers included students of intake first The environment. the and development planning, use land of terms in especially authorities, local to essential skills applies which future, the of expertise an It’s territory. the model to data use geomaticians science, computer with intersects geography where point the at year. Working the during students geomatics of intake first its welcomed Academy Water Saur The
in the workforce mentors potential. high with employees promotes development career accelerated for new model fast-track the around built Programme A Graduate managers. different of anumber with meetings regular and period, trial the during scheme sponsorship a and day induction an accepted, is applicant an as soon as involved everyone with interaction e-mail includes process integration and induction 2018. in This Pack Welcome its introduced Saur business, the into integrated fully and properly are employees new its that To ensure candidates and developing employer its brand. potential to appeal its boosting of part as sharing, and transmission excellence, of values corporate its as well as opportunities, career its of potential and diversity the about awareness raising of aim same the share initiatives these All employees. ambassador Group’s the and employees Saur potential between interaction digital facilitating and networks Alumni using fairs, careers attending by audiences target its among visibility and profile its raising is Saur market, labour demand-driven today’s In talent new Attracting ultimate recruitment. ultimate in result that higher number of applications a attracting Group, the of culture and needs the with well very aligns approach This Group. the for working in interested be may who networks personal own their from contacts and friends encourage company employees to introduce to scheme incentive an introduced has Saur talent, future recruiting of process the in closely more employees existing its involving of part As
in partnership with innovation startups and stakeholders. stakeholders. and startups innovation with partnership in Proof of anddevelopments Concept (POC) conducts tests digital monitors team The competitors. its from apart distinctively Saur set will that services and products of ranges new designing with 2018 in tasked and formed was team innovation digital adedicated time, same the At new resources. of these introduction the support to employees to out rolled being gradually are programmes training and classroom E-learning levels. quality raise and efficiency their boost to use database brings together documentation that entities can Knowledge Manager. to Accessible all employees, this a by administered base aknowledge with users provides and Teams, or Sharepoint via working collaborative to door the opens it 365, Office with conjunction in 2018. in Used MySaur called platform working collaborative digital a launched Saur intranet, first its after years Twenty working Developingcollaborative of the total workforce. total the of 19% for account women where company, the in equality gender promotes it manager, aregional and committee executive the of amember by 2018. jointly in Led network equality professional new its launched officially Saur 2016), in (renewed agreement life’ of quality occupational prevention and discrimination diversity, opportunities, ‘Equal global its to addition In employees. its of careers the throughout and recruitment its in discrimination of forms all preventing to committed is Group 2009, the since charter diversity Cité la pour Entreprendre IMS the of asignatory As and valuing Respecting diversity working intranets at the end of 2018 of end the at intranets working collaborative Group to access had employees of in management bodies positions (perimeter France) women of rate 2018 2017 the of and between Evolution in recruitment (perimeter France) women of rate 2018 2017 the of and between Evolution 24 6 2017 2017 % % 25 10 2018 2018 % %
in recruitments women of Occurrence company survey the Source: (*) the second year in succession. in year second the (6.2) average national the above clearly remains Saur 10 of 2018, in out 6.8 of rating satisfaction overall an With pay,etc.). balance, work/life resources, and tools specific task- relations, of internal quality the in return, receive they recognition the and do they work the in (interest including occupational wellbeingrange of subjects, a on satisfaction of level and expectations their gathers 2017. since France survey in year The every conducted been has employees 1,000 around of survey opinion in-house An Measuring employee satisfaction accompanies these topics. topics. these accompanies that communication the and company, the in promotion and the place mentoring, of women through women in careers their supporting women, talented of recruitment the identified: been have topics 2018. working Four November in meeting first its held network the and together, coming gradually is structure EllEau the genders, both of ambassadors 50 With company. the within equality gender accurately employee identify of expectations 2018 to spring in conducted survey the of results the on based is work Its company. the in role prominent amore occupy to women for easier it make to order in attitudes change and women, to specifically careers Saur promote 2018 in to introduced was network EllEau The
(*) for for
37 SAUR INTEGRATED CSR REPORT 2018 Saur activity are consolidated. are activity Saur to directly relating data those only contracts, management of terms In shareholding. majority of principle same the adopts and UK, the and Spain, Arabia, Saudi Poland, Cyprus, of locations operating main the includes it Internationally, 31/12/2018. at stake a50% least at held Group the which in companies (excluding andreal financialestate subsidiaries) subsidiary those and Saur -of services infrastructure and engineering -operations, activities player pure water the all covers scope reporting the France, of terms In INDICATORS Non-financial
the guidelines of the Global Reporting Initiative (version 4). (version Initiative Reporting Global the of guidelines the on based are They protocol. reporting CSR Saur the in stated as are methods and definitions consolidation indicator The 50%. above now is which Emalsa, in Saur of holding increased the and Environnement Alliance of acquisition the to chiefly 2018 for relates seen variance The indicators. the in reflected are losses and wins contract or cessation company formation, company disposal, company growth, external of aresult as scope reporting of Variances EMPLOYMENT INDICATORS OCCUPATIONAL WELLBEING OCCUPATIONAL SAFETY SKILLS DEVELOPMENT PAY TURNOVER & DIVERSITY JOBS ABSENTEEISM scope France) (annual engagement barometer, rating satisfaction overall Employee by of annual revenue covered Proportion rate Severity rate frequency accident Lost-time Transmission of knowledge Training payroll gross Total for by dismissals accounted proportion for by resignations accounted proportion transfers) (exc. departures of number Total of womenProportion in recruitments of employment contracts permanent under recruitments of Proportion recruitments external of number Total in the management population of womenProportion of managers Proportion of women Proportion 31/12 at workforce Group Total Number of in mentors the workforce payroll of apercentage as training on Expenditure course training one least at of employeesProportion completing provided hours training of Number reserve bonus profit-related Total of disabledProportion employees over-55s of Proportion under-26s of Proportion of employment contracts permanent with employees of Proportion in the leadership positions of womenProportion Total profit sharing profit Total Total rate of absenteeism absenteeism of rate Total Rate of absenteeism for illness illness for absenteeism of Rate OHSAS
18001 certification 18001
Rating/10 N N N N N Unit umber umber umber umber umber € € € % % % % % % % % % % % % % % % % % m m m 104,930 6,902 1,221 1,021 0.27 237 129 2.5 8.2 4.2 6.8 5.9 2.4 66 60 25 25 93 95 10 10 16 19 19 17 3.1 3 8 87,195 6,702 2017 0.34 954 963 239 6.2 6.9 4.1 7.3 2.1 92 53 95 2.4 24 24 15 16 16 16 76 19 3.1 3 7 6 - FRANCE 85,278 2016 1,077 6,711 0.38 884 221 ND 6.2 5.6 8.9 1.9 64 43 2.3 26 94 24 15 15 16 12 19 3.1 3 7 9 - - 77,568 2015 6,898 0.52 10.9 240 786 851 ND 6.6 2.2 3.5 48 56 2.3 23 28 94 10 10 15 15 15 19 3.1 3 7 - - 126,244 FRANCE &FRANCE INTERNATIONAL LOCATIONS 8,338 1,300 1,498 0.37 10.6 267 2.2 8.5 4.2 65 3.6 23 20 25 92 93 57 2.9 18 15 16 19 11 3 7 - - 114,023 1,205 1,203 7,860 2017 0.38 11.4 267 6.2 2.0 4.1 46 22 92 3.4 91 78 24 2.7 15 15 16 19 17 3 7 7 - - 112,171 2016 1,302 1,036 7,866 0.42 12.1 250 ND 6.2 5.6 1.8 40 68 3.5 23 23 93 2.6 15 12 19 13 17 3 6 9 - - 101,328 2015 8,052 1,055 0.51 13.9 970 267 ND 6.6 3.5 2.1 44 25 23 2.6 94 59 10 15 16 12 19 3.9 11 3 7 - - 39 SAUR INTEGRATED CSR REPORT 2018 MANAGEMENT ENVIRONMENTAL WASTE AND THE CIRCULAR ECONOMY CIRCULAR THE AND WASTE WATER - RESOURCE CONSERVATION ENVIRONMENTAL INDICATORS external growth is excluded. is growth external when higher being recruited women of percentage the and way, this in employed being staff Environnement Alliance of majority vast the with employment, of contracts permanent under recruitment of rate the on impacts also Growth Saur. by owned 50% than more now is entity this since purposes, reporting for consolidated now are employees Emalsa and externally, recruited been having as treated are employees Environnement Alliance numbers: workforce impact transactions growth external year. These the of end the at Emalsa entity Spanish the in stake equity its increased and France, in Environnement Alliance 2018, acquired In Saur 2017 the report in published data the to compared modified value (*) year the for unconsolidated /ND: perimeter the on applicable - :not EMPLOYEE REPRESENTATION management) certification (energy 50001 ISO by covered of annual revenue Proportion management) certification (environmental 14001 ISO by covered of annual revenue Proportion recovery recovery sludge in part composting recovery sludge in part spreading recovered/recycled of which plantWastewater treatment sludge family processes Carboplus® Saur with equipped plants treatment of Number treatment Micropollutants Pt of terms in efficiency Treatment NTK of terms in efficiency Treatment BOD of terms in efficiency Treatment COD of terms in efficiency Treatment pe) ≥2,000 plants (treatment treated wastewater of Volumes world natural the to it returning before wastewater of Treatment index loss Linear efficiency Network Drinking water supply networks world natural the from abstracted water of Volume Water abstraction members committee conditions working and safety health, of Number members) and committee working conditions safety health, (exc. representatives employee of number Total (
** ( ** ) ) tonnes of of tonnes m Million m Million m N Number Number 3 /km/day Unit umber % % % % % % % % % % DM 3 3 74,397 84.3 98.3 95.0 89.7 665 480 328 2.1 44 83 95 46 97 95 49 78 74,236 2017 98.5 84.0 95.2 95 89.6 463 283 657 2.3 40 95 42 87 97 77 49 ( * ) ( FRANCE * ) 72,969 the company. for goal amajor remains issue this although accidents, fewer in resulted year the during safety on focus the again, Once 2017. in than longer was duration average whose sessions training profiled personally with skills, upgrade and maintain to initiatives of introduction the by characterised were initiatives 2018,In training year. the for payroll on impact little shows it year, the of end the at place took growth external this Since 2016 98.0 82.8 94.8 95 89.4 456 620 307 ND 2.2 45 95 36 97 78 47 ( * ) ( * ) 67,999 2015 98.0 94.6 89.2 95 83.1 302 647 517 ND 2.2 46 48 98 98 35 78 ( * ) ( * ) FRANCE &FRANCE INTERNATIONAL LOCATIONS 112,800 88.3 86.3 94.4 98.0 543 488 737 125 2.4 91 38 38 98 78 47 74 106,309 85.6 89.3 2017 115 93.5 97.5 722 437 512 ND ND 2.4 92 40 98 78 78 ( * ( ( * * ) ) ) ( * ) 100,473 2016 114 93.4 97.5 463 506 693 ND ND ND ND ND ND 2.4 98 36 78 ( * ) ( * ) 98,185 2015 118 92.5 96.4 460 568 719 ND ND ND ND ND ND 2.4 35 97 78 ( * ) ( *
) GREENHOUSE GASES -GREENHOUSE GASES CLIMATE CHANGE MITIGATION SOCIAL INDICATORSSOCIAL CONSUMER HEALTH WATER AND TO ACCESS ENERGY - ENERGY TRANSITION monetary weightings of the entities concerned. entities the of weightings monetary the to relates 2017, shown from change the unchanged so is entities certified of number the certification: 50001 ISO 2018. October in 50% than more to stake equity its increased Saur where particular, (drinking water supply and treatment) in wastewater Emalsa company Spanish the and general, in growth external of impact the is second the while Gonia), Vathia for treatment (wastewater Cyprus in activities business our include to scope reporting the of extension the is these of first The reporting. our of scope the within entities new of inclusion the by driven 2018 for been have indicators in seen changes The year the for unconsolidated ND: patented byprocess Saur treatment micropollutant CarboPlus®: material dry DM: equivalent population pe: Direct GHGDirect emissions Total GHG emissions GHG emissions avoided consumption of electricity aresult as emissions GHG Indirect Quantity of drinking water produced produced water drinking of Quantity water supplied for rate compliance Physicochemical for water supplied compliance rate Bacteriological networks pipeline supply water of Length per hour) m <100 (producing communities small or locations rural in operated ofof whichplants proportion operated plants production water drinking of Number Energy efficiency Consumption of energy Certified energy savings energy Certified COD eliminated per kg of Consumptionelectricity of of water produced m per electricity of Consumption from renewables ofConsumption green electricity business activities by imposed footprint energy Overall ofConsumption electricity energy ofConsumption primary ( **** ( ( *** **** ) ) )
3 3
MWh Cumac MWh kWh/kg COD kWh/kg tonnes CO tonnes CO tonnes CO tonnes CO Million m GW N kWh/m Unit GW GW GW umber km (****) (****) (***) phosphorus and nitrogen with dealing stations for (**) 2017 the report in published data the to compared modified value (*) % % % h/€m h h h 3 overall energy footprint imposed by business activities: energy consumption (electricity and primary primary and (electricity consumption energy activities: business by imposed footprint energy overall energy) / revenue generated /revenue energy) 2 2 2 2 energy efficiency calculated, for France, on the ISO 50001 certification perimeter. For international entities, entities, international For perimeter. certification 50001 ISO the on France, for calculated, efficiency energy which are not certified according to this standard, all installations are considered. are installations all standard, this to according certified not are which 3 e e e e 144,282 177,291 71,279 41,276 19,022 2,751 1,725 0.60 98.9 1.37 0.90 97.0 656 882 146 77 26 81,391 41,953 156,642 183,620
23,798 1,817
2017 96.8 0.62 1.38 99.4 0.94 631 ND 152 874 78 29 ( ( * * FRANCE ) ) 95,604 42,651 174,899 180,336 emissions achieved during this period is estimated at 6%. at estimated is period this during achieved emissions in reduction the scope, reporting International and French the of extent full the over and emissions, on impact a positive having are initiatives optimisation 2018. energy and However, 2015 between period the over emissions compare to difficult it make factors emission and scope reporting in changes GHG: period. same the 4% by over shrank internationally and France in footprint energy overall The (France). treatment wastewater in 4% and water drinking in 8% at quantified are 2015 improvements 2018, to period these the For efficiency. energy in improvements further deliver to continue place in already initiatives optimisation process the Energy: 2016 1,824 9,875 98.6 0.64 97.5 0.95 1.41 842 595 ND 156 78 53 ( ( * * ) ) 42,834 93,986 173,622 19,451 0.97 2015 1,842 157 98.8 0.65 1.42 97.6 603 877 ND ND 54 76 ( ( * * ) ( ( ) * * ) ) FRANCE &FRANCE INTERNATIONAL LOCATIONS 215,036 131,766 184,076 45,683 19,022 3,643 1,756 1,013 0.63 0.91 97.6 99.1 1.10 725 158 77 26 129,436 45,773 216,796 188,533 23,798 1,848 2017 0.60 99.4 0.93 97.0 1.10 694 ND 162 967 ND 29 ( * ( * ) ) 232,454 144,788 46,059 185,083 2016 1,855 936 9,875 98.8 1.09 97.8 0.61 0.94 666 164 ND ND 53 ( * ) ( * ( ( * * ) ) ) 228,318 140,281 46,274 19,451 2015 0.95 965 168 1,876 0.62 98.9 97.8 1.11 673 ND ND ND 54 ( ( ( * * * ) ) ( ) * ( ( * * ) ) ) 41 SAUR INTEGRATED CSR REPORT 2018 THE ECONOMY CONTRIBUTION TO ACCESS TO WASTEWATER TREATMENT SOCIAL AID ETHICS BUSINESS PEOPLE YOUNG OF WORKPLACE INTEGRATION customers and consumers. customers all to quality of level aconsistent deliver to a commitment by backed communities, rural and urban to services treatment includes the provision of water supply and wastewater Group the by conducted business the years, previous in As Emalsa). and (Cyprus reporting of scope our in changes to 2018 relate during internationally activity in seen changes the indicators, environmental with As VIE: International Volunteering in Business in Volunteering International VIE: equivalent population pe: perimeter the on applicable - :not Taxation, charges and taxes paid taxes and charges Taxation, operated plants Number of treatment wastewater Volume treated of wastewater sanitation access projects access sanitation and water to dedicated Solidarités Saur by allocated funds of Rate during the yearSolidarités Saur by made donations Total competitive practices anti- of subject the on trained of employees target Proportion anticorruption of subject the on trained employees target of Proportion the year joining the companyinterns during scheme VIE and trainees of Number 31/12at students work/study of Number located is company the where country the in suppliers from made purchases of Share subcontractors and providers service suppliers, on from purchases Expenditure pipeline networks of collection Length wastewater pe) <2,000 (capacity communities small or locations rural in operated ofof whichplants proportion
Million m N N N umber umber umber € € km % % % % % € m m 3 (**) (**) (*) year the for unconsolidated ND: value modified compared to the data published in the 2017 the report in published data the to compared modified value Proportion of employees trained in relation to the target audience (France and international) international) and (France audience target the to relation in trained employees of Proportion determined for 2018 for determined 44,915 2,733 360 637 289 199 158 97 74 - - - - 41,451 2,615 605 303 252 180 165 ND ND ND 74 - - employment. youth to contribution its increase and countries operating its in located suppliers from purchases of percentage ahigh maintain Group 2018 the saw serves, it regions the of health economic the to contributor aproactive As 40,419 2,566 329 246 192 ND ND ND ND ND 73 - - 2,368 264 239 311 ND ND ND ND ND ND 72 - - 150,000 49,252 2,764 94 94 724 520 278 170 66 93 74 - ( ( ** ** ) ) 150,000 44,811 2,642 268 457 681 174 ND ND ND ND 44 - 130,000 43,771 2,593 485 289 ND ND ND ND ND ND ND - 130,000 2,395 470 314 ND ND ND ND ND ND ND ND - ( * ) THE UNITED NATIONS UNITED THE COMPACT GLOBAL PRINCIPLES OF THE WITH ALIGNMENT • Principle 10 ANTI-CORRUPTION • • • 9 7to Principles ENVIRONMENT • • • • 6 3to Principles STANDARDS INTERNATIONAL LABOUR • • 1&2 Principles HUMAN RIGHTS activities. business Group’s the of nature the by impacted most (SDGs) Goals Development 6Sustainable the to link actions our how shows also It principles. 10 these to responding are we how identifies table following The Compact. Global the of values fundamental the promote and implement to taken has it action the about information publishes and annually, commitment its renews Group The corruption. combat to need the and environment the standards, labour rights, human covering principles accepted 10 universally with compliance ensure and promote to commitment its gave it 2003, in amember became Group the When social initiative. responsibility corporate voluntary international largest the is Compact Global the Nations, United the by 2000 in Introduced including extortion and bribery including extortion forms, its all in corruption against Work technologies friendly of environmentally Encourage the development and diffusion responsibility environmental to promote initiatives greater Undertake challenges environmental to approach a precautionary Support of and employment occupation respect in discrimination of elimination the Uphold labour child of abolition effective the Uphold labour or compulsory forced of forms all of elimination the Uphold bargaining collective to right the of recognition effective the and association of freedom the Uphold abuses Ensure not in to complicit human rights human proclaimed rights internationally of protection the respect and Support GLOBAL COMPACT exposed to the risk of corruption. of risk the to exposed most positions occupying staff and bodies management of members the for provided were courses training Dedicated company. the within implemented is commitment this how detailing policy, anti-corruption its formalised 2018, Saur In company. the of level every at priorities are regulation and integrity of principles the values, ethical for Respect activities. of its impact environmental the reduces and economy acircular within resources of use the optimise that solutions bespoke innovative developing to committed is which Saur, of part every to central is responsibility Environmental prevention. and discrimination diversity opportunities, dialogue andrelations equal the exercise of union trade rights, organisations covering a broad range of including topics, employee the Saur team management union and trade between agreements and of signature of negotiations the initiation the year facilitated throughout partners the social with dialogue.relations Regular interaction employee for respect and consultancy on management its bases Saur systems. existing in improvement any for need the 2019 assess to during conducted be to study aGroup-wide of subject the be will it issue, practical important an as Identified communities. at-risk with relationships its via and subcontractors, and suppliers its with relationships responsible ensure to designed is which policy, Saur human policy, purchasing management resources also but via its the via only not applied is principle This charter. ethical company’s the in enshrined Saur of principle afundamental is rights human Respecting p.42 p.21 p.19 p.11 42 to pp.40 p.33 p.32 26 to pp.22 p.21 pp.12/13 p.11 p.42 pp.39/40 p.37 pp.35/36 p.31 p.21 p.19 p.11 p.28 p.26 p.21 p.19 p.11 Social indicators 2023 to roadmap CSR Our commitment astrong compliance: and Ethics player pure industry awater as challenges CSR Our COMMITMENTS AND ACHIEVEMENTS IN 2018 Correlation with report chapters and chapters paragraphs with report Correlation Environmental andsocialindicators regionalJoint with innovation stakeholders management services waterShrinking theenvironmental supplyandwastewater footprintof The chapter ‘Dedicated towater’ 2023 to roadmap CSR Our andOur risks opportunities player pure industry awater as challenges CSR Our Social indicators Employment indicators Respecting andvaluingdiversity company employees in a fast-changing Supporting Facilitating accesstojobs 2023 to roadmap CSR Our commitment astrong compliance: and Ethics player pure industry awater as challenges CSR Our services through local consumers with relationships Building special sanitation and water clean to access Facilitating 2023 to roadmap CSR Our commitment astrong compliance: and Ethics player pure industry awater as challenges CSR Our
SDG LINK 43 SAUR INTEGRATED CSR REPORT 2018 www.saur.com
Published June 2019 © Saur
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