INTEGRATED CSR REPORT 2018 EDITORIAL 2 PROFILE of the Group 4 ABOUT THIS REPORT 6 Our BUSINESS MODEL The 2018 Integrated CSR Report presents the way in which Designed to deliver maximum visibility of the Group’s Saur fulfils its mission of providing long-term support for strategic direction, this report is intended to help Our ECOSYSTEM its customers and regions in ways that combine stakeholders and investors understand and analyse 10 responsibility with performance and innovation. overall company performance more clearly. Inspired by the ‘integrated thinking’ approach promoted With leadership provided by the Group executive 14 Our STRATEGY by the International Integrated Reporting Council (IIRC), management teams, this report has been produced with this report forms part of a wider policy of corporate the active input of several functional departments, transparency. It provides a global overview of the Group generated in particular in workshop sessions. and the environment within which it operates: its business 16 Our GOVERNANCE model, its ambition, the way in which it creates financial This report focuses exclusively on the Group’s water pure and non-financial value for itself and its operating regions, player activities (operation, engineering and infrastructure and how it manages risks and opportunities. contracting). 20 Our PERFORMANCE A stakeholder dedicated to WATER 22 Close to CUSTOMERS 27 Close to REGIONS 30 Close to PEOPLE 34 38 Non-financial INDICATORS 3 SAUR WATER CSR REPORT INTEGRATED 2018 brings us closer More than at any previous time, links us to local authorities, end user employees. Is this not what we are companies need to give meaning to consumers and the regional witnessing as the largest investment Water brings us their actions and revive their sense of ecosystem. We deliver our funds in the market clean up their collective adventure. Although the commitment through a relationship portfolios to refocus on companies closer, because purpose and duty of private redesigned around new organisational that make environmental, social and companies are to return a profit, they methods and services to ensure that governance issues central to their it is what links also have a broader responsibility, water management is more strategies? We can reasonably expect which in France has recently been participatory, resilient and efficient. In that tomorrow’s consumers and us to local underlined with the introduction of the this respect, we share the same goal citizens will use their smartphones to authorities, end PACTE law (Action Plan for Business whose environmental benefits are check a company’s sustainability Growth and Transformation); the clear, since the raw material of our rating. And if we wait until tomorrow, user consumers responsibility to define itself relative to business is the water resource. We it will be too late. the public interest and address must manage that resource as a and the regional long-term environmental, economic shared benefit on the basis of all the Working closely with our new and social cohesion issues. positive factors involved, including the shareholder EQT, which sees ecosystem.” frugal and circular management of sustainability as integral to its own Saur could be content simply to be resources and shrinking our own business model, we have built our seen as a reliable professional carbon footprint. We must also create Initiative 2023 strategic plan out of our company whose technical expertise is more value for our people (through ambition to act in a way that respects recognised and appreciated by its pay policy, employee commitment and the regions we serve by involving all partners. The risk of doing so would satisfaction, skills development, etc.) those who make them living entities. be to ignore what makes us unique. and society as a whole through our This integrated CSR report reflects our Our profession is central to the commitment to regional economies, commitments and this desire to secure environment we all share, and we feel employment and jobseeker and maintain a global overview of our privileged to work in the water integration and partnership business. We are fully aware that we industry; as a result, we have take the development. still have a long way to go, but the path conscious decision to base our growth forward is now clear and we will not plans on a system-wide perspective as I am convinced that, perhaps sooner deviate from it. we envision the water services than we think, there will be a real and landscape of tomorrow. Gateways, tangible difference between those Let’s keep in mind what we heard at intermediation and converging companies which embrace and the Johannesburg Earth Summit in interests mean that the destiny of our address the issues facing society, and 2002: ‘There will be no winning company is intimately and inextricably those which do not. This is what will companies in a losing world’. linked to that of our stakeholders. make them the companies of choice. Together, we form an indivisible A more inclusive company that makes whole. a real contribution to society through its commitment to overall performance And it is this holistic vision that sets us will be a more competitive company. apart from our competitors. Water As a result, it will be more attractive to Louis-Roch BURGARD brings us closer, because it is what its customers, investors and Executive Chairman 5 OUR KEY FIGURES FOR 2018 (Water pure player activities) PROFILE SAUR of the Group million residents served worldwide partner local authorities As a leading force in the management of water supply and wastewater treatment services, Saur works alongside local authorities and industrial companies to deliver their engineering, infrastructure contracting and operations projects. As a water industry pure player, the Group delivers its services with a clear commitment to innovation and technical, organisational and human agility in responding to the major CSR REPORT INTEGRATED 2018 challenges of water management, and contributing to ensuring that this resource remains a protected high- quality service available to all. billion employees in annual revenue OUR BUSINESS SECTORS SAUR WORLDWIDE SUPPLYING TREATING BUILDING DRINKING WATER WASTEWATER WATER INFRASTRUCTURES The production, treatment, supply and The collection and treatment of The engineering and construction of United Kingdom management of drinking water by wastewater and treatment by- water treatment facilities that combine developing solutions that protect the products to promote protection of performance with innovation and resource and ensure the delivery of aquatic ecosystems and the circular modular forward development. Poland water with impeccable health quality. economy. Pipeline laying, remediation and maintenance. France Spain 1,800 2,800 750 km drinking water treatment wastewater treatment of pipelines laid every year plants operated plants operated by Cise TP Cyprus 180,000 km 50,000 km 1,100 of drinking water supply of wastewater and stormwater pipeline projects carried out every year Canary Islands pipelines operated drainage pipelines operated by Cise TP 3 3 Saudi Arabia 700 million m 500 million m 3,000 of drinking water produced of wastewater treated turnkey plants constructed French West Indies every year every year by Stereau Réunion 7 THE FUNDAMENTALS OF OUR BUSINESS Our BUSINESS SAUR Deep local roots and a constant Empowered teams focused on MODEL local presence delivering service excellence Saur has provided local support and services to its regional The commitment of all the men and women employed by the customers, local authorities and industrial companies for Group is an essential factor in its successful transformation. The 2017 decision to become a pure player in the water services market highlighted Saur’s commitment to more than 80 years. These deep local roots have helped to Saur is committed to maintaining their motivation by focus its innovation, research and investment capabilities on developing a different kind of bespoke package create an ongoing trust-based relationship with all our providing a professional working environment that promotes of services that would respond effectively to the challenges of the rapidly changing water industry. Saur is customers, and to work alongside them as they transform and encourages autonomy and the acceptance of their region without compromising their own distinctive responsibility. As genuine entrepreneurs within their transforming and reinventing its core business to work alongside local authorities and industrial companies in CSR REPORT INTEGRATED 2018 France and abroad to achieve their sustainable water management goals, by building partnerships that characters. regions, our managers are decision-makers who also provide proactive operational performance leadership for combine access to the Group’s expertise and advanced technologies with enhanced customer control of the As a partner of local authorities, Saur strives to make a positive service delivery as part of their close relationship with services delivered. socio-economic contribution to its operating regions via its customers. This relationship is further strengthened by short purchasing policy, which seeks to use local suppliers and decision-making chains that offer employees the service providers, its initiatives to promote jobs for young opportunity to demonstrate their agility and responsiveness. people and employment integration, and its innovation policy implemented alongside its partners at local