2012
vol.2 Thistle The Magazine of Jardine Matheson
Strength of Group’s People Underpins Record Performance and Future Growth > page 3
Pride in Performance Winners Showcase Breakthrough Performances > page 4
Mannings Meow Campaign is the ‘Talk of the Town’ > page 23
Jardine Schindler – Keeping The Region Moving Future Growth
As I settle into my new role as Group Managing Director following Anthony Nightingale’s six years of impeccable leadership, the Group is very well placed thanks to the clear strategies that have been pursued. As I said in my first annual address held together with Anthony, I expect our expansion in the next few years to be driven mainly by organic growth, supported by sensible bolt-on acquisitions or greenfield developments, with perhaps a few exciting new ventures. This is all underpinned by the excellent quality of our People right across the Group.
Most of our businesses are market leaders in their respective sectors, representing well-established brands that have excellent opportunities for further growth. A fine example is Jardine Schindler, the subject of our feature on pages 16-21. Over the last few years, Jardine Schindler has focused on improving its position and profitability in the Region’s emerging markets, with outstanding results. This success was recognized in the 2012 Pride in Performance Awards where Jardine Schindler won the Business Outperformance category, showcasing along with the other impressive award winners, the breakthrough performances that drive our businesses forward.
I very much look forward to working with all our businesses and their People and am confident that the Group will maintain its momentum and continue to achieve growth in the years ahead.
Ben Keswick At the Centre 2 Strength of Group’s People Underpins Record Performance and Future Growth Anthony Nightingale Steps Down After Over 42 Years Pride in Performance Winners Showcase Breakthrough Performances 4 London Meetings with China Leaders …
Leadership 10 Hongkong Land Introduces LANDMARK Brand for Central Hong Kong Portfolio Gammon Wins Largest-Ever Solo Contract Greater Recognition for THACO Kia in Vietnam 14 Pizza Hut Hong Kong Launches Brand Campaign …
Feature 16 CONTENTS Jardine Schindler – Keeping The Region Moving
Performance 22 Mannings Meow Campaign is the ‘Talk of the Town’ Appreciation for Jardine Aviation Services Staff Industry ‘Oscars’ for Mandarin Oriental Hotels Awards’ Admiration for Astra …
23
Spirit 26
Walk Up Jardine House Achieves New Fund-Raising Record for MINDSET MINDSET Singapore Launches Second Year Photo Exhibition Created by Sichuan Earthquake Schoolchildren Mandarin Oriental, Jakarta Fun Bike Ride Supports Car-Free Programme …
People 32 Outdoor Leadership Test for Graduate Trainees Tokyo Reunion ‘Count on Me’ at Wellcome Taiwan Enterprise at Work … Jardine Fast Food 33 Restaurants (Taiwan) Strength of Group’s People Underpins Record Performance and Future Growth
AT THE CENTRE 3
Strength of Group’s People Underpins Record Performance and Future Growth
Against a background of an “I expect to see our expansion in 2011 Results At the Centre increasingly challenging business the next few years driven mainly by environment, the Jardine Matheson organic growth, supported by sensible The Group achieved an underlying Group performed well in 2011. There bolt-on acquisitions or greenfield profit before tax in 2011 of were, in particular, excellent results developments, with perhaps a few US$4,784 million, an increase of from Astra and Dairy Farm. exciting new ventures,” he continued. 13%. Underlying profit attributable to shareholders was 10% higher at In the annual address to senior Mr Keswick said that the Group’s US$1,495 million while underlying executives following the results’ philosophy was to create value over earnings per share were 9% higher at announcement, incoming Managing the long term. US$4.13. Revenue for 2011, including Director Ben Keswick said that 100% of revenue from associates and despite the uncertain economic “We understand the importance joint ventures, was US$57 billion, environment, the Group was very of providing the infrastructure and compared with US$47 billion in 2010. well placed thanks to the clear resources necessary to grow our strategies that had been pursued in businesses. And most importantly, Jardine Pacific saw good performances recent years. we strongly believe in investing in our across its operations, despite the ‘People’, as I believe that the strength more difficult trading conditions “Most of our businesses are market of the Group lies within its People,” experienced by a number of its leaders in their respective sectors, he added. businesses. Jardine Motors’ operation representing well-established brands in Hong Kong produced a good that have excellent opportunities for Our People, Our Strength result, but there were disappointing further growth,” he said. performances in Southern China and In his final annual address before the United Kingdom. Jardine Lloyd Mr Keswick said that the Group’s stepping down as Managing Director, Thompson continued to perform well core markets of Greater China and Anthony Nightingale also praised the and its contribution was enhanced by East Asia would drive the bulk of strength of the Group’s ‘People’ and the Group’s increased shareholding. its earnings. said that their shared attributes were at the heart of Jardines’ culture and Hongkong Land’s commercial “These are markets where we have critical to its performance. property activities did well in 2011, a real competitive advantage, having but its results were lower following a accumulated extensive knowledge “I believe many of our operations reduced contribution from residential and built unique business networks have become world class, competing developments. Dairy Farm continued over many years.” well against the best in their to generate profitable growth across fields. The driving force behind most of its banners. Mandarin Mr Keswick also said that while its this transformation has been the Oriental’s profits continued to recover businesses varied, building existing professionalism and management following improvements in occupancy operations through organic growth skills of our People,” he concluded. and room rates. Astra achieved record must be the Group’s primary aim. results as its businesses performed well in a strong trading environment. 2012 vol.2 Thistle Anthony Nightingale Steps Down After Over 42 Years
After over 42 years with the Jardine concentrating Matheson Group, the last six on trading and as Managing Director, Anthony shipping, to a large Nightingale retired at the end of diversified group. March. The occasion was marked If we adjust our by a reception held at Mandarin 1969 and 2011 Oriental, Hong Kong to bid him figures for inflation, farewell and to welcome his our profits have successor, Ben Keswick. grown 30 times,” Addressing friends and business said Mr Nightingale. partners at the event, Mr Nightingale reflected on his career with the Mr Nightingale, Group, which he joined in 1969 who will remain Outgoing and incoming Managing Directors toast friends and business straight out of university. He also a non-executive partners at a gathering in Mandarin Oriental, Hong Kong. reminded his audience of how director of the Jardines had changed since then. Group’s main listed companies, “As I look forward, I still see said that he counted himself a very tremendous opportunities for “Over this period, Jardines has lucky man to have made the decision Hong Kong as well as tremendous evolved from an agency house, 42 years ago to come to Hong Kong. opportunities for Jardines.”
Pride in Performance Winners Showcase Breakthrough Performances
JLT India Success Wins PIP Grand Prize for establishing an JLT India started life in 2006 with six Awards Grand Prize outstanding offshore service centre, staff sharing a single laptop crowded which has substantially reduced costs in a rented room. Today JLT India JLT India, the Successful New Initiative and increased efficiencies for the occupies 80,000 sq. ft, employs 700 category winner, has carried off the JLT group. people and is JLT’s second largest Pride in Performance (PIP) Awards office. In just five years and with a
Winners of the 2012 Pride in Performance awards celebrate with (sixth from right) Jardine Matheson Group Managing Director Anthony Nightingale. 5
total investment of US$37 million, JLT and expanding product offerings. The At the Centre India has achieved US$31 million of approach paid off. Guardian’s annual recurring annual cost savings for the sales grew by 11.5% in 2011, profit group, representing a 165% return rose 26.6% and a survey showed on investment. On the quality front, consumers rated Guardian as a customer satisfaction has improved vibrant, fun and upscale shopping by over 20% and turnaround times destination while still retaining its for claims processing has decreased professional standards. from five days to just 36 hours. JLT Jardine Lloyd Thompson, India – Successful New India has also contributed to making Gammon Innovation Ensures Initiative and Grand Prize Winner the group sharper, leaner and more Project Success client-focused. Gammon used its highly developed in- Customers for Life at house Building Information Modelling Auto2000 (BIM) programme to overcome the intricate construction challenges In 2010, Auto2000, Indonesia’s involved in its contract to build Opus, leading Toyota dealer, initiated a a prestigious residential tower in Hong comprehensive upgrade of its after- Kong. BIM was used extensively to sales service with the aim of winning manage and co-ordinate the building Toyota Sales Operation, Indonesia – Customer Focus customer loyalty and converting process, evaluate the quantity of it into ‘Customers for Life’. The materials required, as well as calculate programme also included expanding time and manpower needs. This workshop capacity and improving helped to reduce all potential risks and financial performance. On all levels ensured that Opus was completed on it succeeded. Customer retention time and on budget, further enhancing rate increased from 50% to 66%, Gammon’s reputation as a leader in maintenance and repair lead times the Hong Kong construction industry. were reduced by 56% and workshop Guardian, Singapore – Marketing Excellence capacity was increased by 23%. Jardine Schindler Achieves Auto2000’s gross profit for its after- New Heights sales business also increased by 26% to US$3.4 million. A realignment of strategy aimed at driving growth, improving profitability Guardian Singapore Goes and expanding market share produced Beyond Trustworthy to Trendy impressive results for the Jardine Schindler Group (JSG). Over a three- The transformation of Guardian, year period, JSG grew its PATAM at Singapore, the city-state’s largest an average annual rate of 35.1% Gammon, Hong Kong – Innovation and Creativity pharmacy chain, from an operation and improved market share by 6% best known for its patient care and to 20%. In the successful shake-up dispensing services into a trendsetting of its Regional Operations Division, health and beauty outfit was a winning JSG focused on enhancing sales combination of innovative thinking and and marketing skills and on two key marketing excellence. Schindler elevator products – 2012 the 3300AP, a commodity elevator From ‘pharmaceutical to product line, and PORT, a patented vol.2 beauticeutical’ involved redesigning ‘Top Range’ high-rise destination stores, opening trendy new outlets control system. Jardine Schindler – Business Outperformance Thistle Group Managing Director Accompanies UK Prime Minister on Asia Tour
Jardine Matheson Group Managing Director Ben Keswick was among the 55-strong group of businessmen who accompanied United Kingdom Prime Minister David Cameron on his recent visit to Japan, Indonesia, Malaysia and Singapore.
During their two-day visit to Indonesia, where the Group has a strong presence through its investment in Astra, Mr Keswick attended a business forum held at Mandarin Oriental, Jakarta, which was addressed by Mr Cameron.
Britain is among the top ten investors in Indonesia, which Mr Cameron described as “one of the most exciting emerging economies of the 21st century. It has managed the transition to become a stable democracy and is now one of the fastest- UK Prime Minister David Cameron addressing the business forum held at growing and stable economies in the world.” Mandarin Oriental, Jakarta.
Visit to Toyota
Jardine Matheson Group Chairman in Indonesia compared with 280,989 “With favourable Indonesian economic Sir Henry Keswick and incoming and cars in 2010, reinforcing Toyota’s conditions expected to continue in outgoing Managing Directors Ben position as the established market 2012, TAM is preparing to increase Keswick and Anthony Nightingale leader in the country. The company its market share while maintaining were accompanied by Astra President is also remodelling its IT systems to a top customer service rating,” said Director Prijono Sugiarto and PT Toyota enable it to have closer contact with Mr Darmawan. “Competition will Astra Motor President Director Johnny customers as sales in the Indonesian be met through innovative design Darmawan during Astra’s annual visit automotive market move towards the features, strong after sales service to Toyota in Tokyo. Astra is the sole one million units level this year. and an expanded dealer network.” distributor of Toyota in Indonesia and the occasion was the launch of Toyota’s latest mid-sized sports car, the Toyota 86.
The enduring relationship between Toyota and Astra extends back to 1969 when Astra was appointed the sole agent in Indonesia for Toyota Motor Sales Co. Ltd. In 1971, that agency was transferred to PT ToyotaAstra Motor (TAM), a newly-established joint venture between Toyota and Astra. Over the last 43 years the partnership has gone from strength to strength and today TAM sells Toyota vehicles in Indonesia through five main dealers, the largest of which is Auto2000 with 145 branches.
Last year in spite of the earthquake Centre: Akio Toyoda, Chief Executive Officer, Toyota Corporation Japan, poses as a racing driver to in Japan and some supply difficulties, promote the new Toyota sports car with, from left, Masahiro Nonami, President, PT Toyota Motor Manufacturing Indonesia; Ben Keswick; Sir Henry Keswick; Anthony Nightingale; Prijono Sugiarto, TAM sold a record 311,136 Toyota cars President Director, Astra; and Johnny Darmawan, President Director, PT Toyota Astra Motor. 7
Foundation Stone Laid for Hongkong Land Development in Beijing
Jardine Matheson and At the Centre Hongkong Land executives, together with Beijing officials, celebrate the laying of the foundation stone for Hongkong Land’s new integrated retail development in Beijing, Wangfujing International Luxury Centre.
The foundation stone has been laid for Square, the Complex will house Hongkong Land treasures this Wangfujing International Luxury Centre, leading retail brands from around opportunity to develop this iconic an integrated luxury retail project the world, as well as an exclusive project in one of the city’s most that is being developed in the heart luxury Mandarin Oriental hotel, prestigious areas,” said Mr Pang in of China’s capital by Hongkong Land. complementing an area that has his address to dignitaries and guests Jardine Matheson Group Chairman Sir traditionally been one of the leading attending the ceremony. “Hongkong Henry Keswick, Hongkong Land Chief retail and tourist destinations in Land looks forward to working Executive Y K Pang, the Vice Mayor of the city. On completion it will have closely with the Beijing Municipal Beijing, Cheng Hong, and District Mayor a total gross floor area of some Government and the Dongcheng of Dongcheng District Niu Qingshan 130,000 sq. m. District Government as we design and officiated at the ceremony. build what will become an important “Beijing is one of the world’s great Wangfujing landmark in the years Located in the western part of cities, a dynamic centre of culture, to come.” Wangfujing Dajie near Tiananmen history and economic growth.
Lord Powell Meets China’s Vice President
During a visit to Beijing, Matheson & Co Director Lord Powell of Bayswater met Vice President Xi Jinping.
Vice President Xi expressed pleasure at Jardine Matheson’s long association with China and his admiration for the Group. The Vice President and Lord Powell also discussed the future of China-Britain relations and
Lord Powell conveyed an invitation 2012 from the British Government to Mr Xi to visit the UK. Lord Powell with China’s Vice President Xi Jinping. vol.2 Thistle Group Chairman Visits China Projects
During a two-week period in March, Jardine Matheson Group Chairman Jardine Matheson Group Chairman Sir Henry Keswick Sir Henry Keswick, accompanied by and his party during their visit Lady Keswick and directors Adam to Park Life, one of Keswick, Y K Pang, David Hsu and Mark Hongkong Land’s residential projects Greenberg, travelled to eight cities in in Shenyang. mainland China to view the Group’s projects there. Also accompanying the Chairman was his cousin, Lily Jencks, granddaughter of former Taipan and Chairman Sir John Keswick.
During the visit, which included Sanya During his four days in Beijing, Sir Henry Dairy Farm and Zung Fu businesses, on Hainan Island, Kunming, Chengdu, and Beijing Vice Mayor Cheng Hong, which were representative of their Chongqing, Beijing, Shenyang, along with Dongcheng District Mayor significant presence in the Province Shanghai and Guangzhou, Sir Henry Niu Qingshan, the British Ambassador where the Group employs 8,000 people. was received by two members of Sebastian Wood and other senior the Politburo, five ministers, twelve officials, presided over the laying of the While focusing on Jardines’ growing vice ministers, and the heads of foundation stone for Hongkong Land’s involvement with China’s economy, the many state-owned enterprises and Wangfujing International Luxury Centre. visitors were often reminded of the private companies. Group’s enduring links with China’s In Shanghai, Sir Henry met two Vice past. In Chongqing, Lily Jencks visited While in Chengdu, the party visited Mayors, Tu Guangzhao and Ai Baojun, the house which, during the Second the site of Hongkong Land’s mixed- and inspected the site of Mandarin World War, Sir John Keswick had shared use project, WE City, which is under Oriental’s future hotel in CITIC Pacific’s with the later Chinese premier Zhou construction in Jinjiang District. In development in Xiao Lujiazui, Pudong. Enlai. In Shanghai, a senior managers’ Chongqing, Sir Henry and Vice Mayor luncheon was held in the actual office Ling Yueming officiated together at an In Guangzhou, Sir Henry visited the on the Bund that had belonged in the unveiling ceremony in Jardines’ new site of the soon to be opened Mandarin 1930s and 1940s to Sir Henry’s father corporate representative office. Oriental Hotel in Taikoo Hui and several and Lily Jencks’ grandfather.
London Meetings with China Leaders
Jardine Matheson Group Chairman CBBC members and British Sir Henry Keswick has met with senior businesses to hear Mr Li speak Chinese officials visiting London on the topic of ‘Cultivating and hosted a dinner for the Mayor China Globally’ and what that of Chengdu. means for business.
During a banquet held by the China- Meanwhile, Sir Henry’s dinner Britain Business Council (CBBC) in for Ge Honglin, the Mayor honour of Li Changchun, a visiting of Chengdu, was held in The member of the Standing Committee of Rosebery Rooms at Mandarin the Political Bureau of the Communist Oriental Hyde Park, London. Party of China Central Committee, The event was attended by Sir Henry had a brief discussion with Group directors Simon Keswick several Chinese officials. The event and Lord Leach and Hongkong Centre left: Jardine Matheson Group Chairman Sir Henry Keswick leads the discussion at the dinner he hosted for the provided an exclusive opportunity for Land Chief Executive Y K Pang. Mayor of Chengdu. first Cantonese restaurant whenit China diners. Jade Garden was Maxim’s most enduringbrands to mainland year hasbrought oneofthegroup’s District ofGuangzhouinAugust last restaurantJade Garden inthe Tianhe Similarly, theopening ofMaxim’s first of ingredients andtasteswithadash Mei-Xin Chinesecuisine–authentic presents thebestofHongKong setting. Wutongju’s extensive menu a uniqueFrench flairinitsdécorand Shanghai’s cityscapeandalsodisplays Phoenix trees thathave transformed restaurant isnamedaftertheFrench service’ to Shanghaidiners. The concept of‘Chinesecuisine, Western Maxim’s introduced itsinnovative Shanghai XintiandiinMay2011, With theopeningof Wutongju at Maxim’s success inHongKong. China marketby buildingupon develop thepotentialofmainland The objective hasbeentofurther to Shenzhen. intr in GuangzhouandShenzhen, toits portfolios Simplylife CaféBakery in ShanghaiandGuangzhou,addeda opened itsfirstChineserestaurants Over thelast18months,Maxim’s has winning brands intothemarketplace. the introduction ofseveral more ofits its presence inmainlandChinawith a 50%interest, hasbeenexpanding Maxim’s, Farm inwhichDairy holds Hong Kong’s leadingrestaurant group, China Market Brands toMainland Maxim’s AddsMore creativity. oduced itsHong Kong Dayconcept interpr demands, withaseasonedyet creative reflect customers’ changingtastesand over thepast40years hasevolved to opened inHongKong in1971and K specialty menuofwell-known Hong delights Shenzhencustomerswithits Hong Kong-style café, Hong Kong Day, end ofthespectrum,traditional added inGuangzhou.Attheother 201 Kong whenitopenedattheendof division’s first outletoutsideHong café bakery, wasthisinnovative m.a.x. concepts’ European-style The openinginShenzhenofSimplylife, afteritopenedin2011. shortly Maxim’s restaurant Guangzhoubecamearecipient JadeGarden ofa in Guangdong province. Maxim’s Cakes’ hasgrown tosome100 outlets plant inGuangzhou2005,‘Mei-Xin its flagshipfirstcakeshopand bakery enjoy great success.Sinceopening in mainlandChinaalsocontinue to brands, Maxim’s establishedbrands As well as theintroduction ofnew ong dishes. 0. A secondstore hassincebeen etation ofCantonese cuisine. by Ming P Corporate Branding Award’ organized Mainland China’ inthe‘HongKong ‘Most Popular ConsumerBrands in have includedbeingvoted oneofthe has received inrecent years. These has beentheraft ofawards whichit Maxim’s brand inmainlandChina A measure ofthestrength ofthe outlets inShenzhenandGuangzhou. Sushi franchise hasexpandedtoseven China. Inaddition,Maxim’s Genki available inmajorcitiesthroughout top-selling ‘Mooncakes’ are alsonow such asithasdoneinShanghai. plans tomove intootherkeycities arisethegroup but asopportunities growth inmainlandChinatheSouth, To dateMaxim’s hasconcentrated its two consecutiv Enterprise inGreater China’ award for ao DailyNewsand The receiving theMetro Box ‘BestBrand Chinese University ofHongKong and Modern Weekly ‘BestRestaurants Award’ e years.
Thistle vol.2 2012 At the Centre 9 Hongkong Land Introduces LANDMARK Brand for Central Hong Kong Portfolio
LEADERSHIP 11
Hongkong Land Introduces LANDMARK Brand for Central Hong Kong Portfolio Leadership For the first time Hongkong Land has introduced a brand to endorse the high-end retailers within its Central Hong Kong portfolio. New retail brand ‘LANDMARK’ unifies its four prestigious shopping destinations in Central – The Landmark, Alexandra House, Chater House and Prince’s Building – under one umbrella.
“LANDMARK will reintroduce the heart of Central to local and overseas visitors with a new identity, logo and stunning visual imagery that highlight its world- class quality,” explained Hongkong The new LANDMARK brand unifies Hongkong Land’s four prestigious shopping destinations in Central. Land Executive Director, Commercial Property, Raymond Chow. “LANDMARK brand was designed to represent a new branding are red for regality, represents authentic elegance building as well as a solid foundation strength and pride; gold for elegance; and a timeless nature, which are and to form an immediate association and black and white to form vivid, characteristics of the four properties.” between ‘LANDMARK’ and ‘luxury’ stark contrasts. through the letter ‘L’. It features The name LANDMARK was selected decorative foliage inspired by To support the launch of LANDMARK, because The Landmark is the signature Hong Kong’s unique vegetation to Hongkong Land collaborated with building in Hongkong Land’s Central communicate growth, prosperity and Rankin, one of the world’s top fashion luxury retail portfolio. The striking the evergreen nature of LANDMARK. photographers, to produce images L-shaped logo created for the new The colours associated with the that highlight the new brand.
Gammon Wins Largest-Ever Solo Contract
Gammon Construction has won its The HK$6.2 billion Midfield Concourse the Airport, complete with 20 aircraft largest-ever solo contract, to build Works contract was awarded to stands and associated fixed-link bridges a new concourse at Hong Kong Gammon by the Airport Authority Hong and aircraft loading bridges, it will also International Airport. Kong. As well as construction of the include extension of the Automated new concourse in the midfield area of People Mover tunnel from Terminal 1 to the Concourse, a new taxiway and extension of the South Runway Road.
“Securing this contract is a reflection of Gammon’s excellence in technical capability,” said Chief Executive Thomas Ho.
Gammon has an established track record within the airport having participated 2012 in large-scale projects which include the Cathay Pacific Air Cargo Terminal, vol.2 SkyPier, North Satellite Concourse and A computer generated image of the new concourse at Hong Kong International Airport which is to be built by Gammon in what will be its largest-ever solo contract. DHL Central Asia Hub. Thistle Greater Recognition for THACO Kia in Vietnam
Truong Hai Auto Corporation (THACO), ‘THACO Kia – New recognition – to upgrade its showrooms to Kia’s in which Jardine Cycle & Carriage New Class’ was launched in the Kia globally-standardized levels. holds a 32% interest, is strengthening Giai Phong showroom, Hanoi. Kia’s recognition and assertion of the latest models, the Kia Cadenza and The Kia Giai Phong showroom is the first THACO Kia brand in Vietnam through a Kia Rio 2012, were introduced along in the northern region to undergo such series of initiatives. with THACO Kia’s ongoing programme an upgrade and one of five out of some 40 THACO Kia showrooms nationwide.
“As one of Kia Motors’ key partners in Asia, our investment in and development of a distribution network to Kia Motors’ global standards is playing a vital role in Kia’s growth strategy in the Vietnam car market,” explained THACO Chairman Tran Ba Duong. “Moreover, THACO Kia is also asserting its growing reputation in Vietnam of delivering the best- quality products and services to THACO’s Kia Giai Phong showroom is the first in the northern region of Vietnam to undergo an upgrade to Kia’s globally-standardized levels. every customer.”
New Look for Oliver’s The Delicatessen
A new and improved store layout houses an expanded range of products from around the world at Oliver’s The Delicatessen, which is now in its 31st year at Prince’s Building, Central, Hong Kong.
The newly renovated store incorporates an extended section for wines, which includes exclusive brands imported directly from Bordeaux, an increased range of half bottles, and a selection of Rosé. A new wine-tasting station is in operation daily for free wine tastings. There is also a new salad counter and a wider range of products available at the cheese counter, and meat and European Deli sections. In addition, Oliver’s offers its own wine expert and personal shopper to help The new store front of Oliver’s The Delicatessen in Prince’s Building, customers fulfill all their wining and dining needs. Central, Hong Kong.
JOS Partners with Apple in China
Jardine OneSolution (JOS) China has is well-positioned to enlarge its multinational corporations, and our achieved a key business development current customer base by matching new partnership should bring us closer milestone by becoming an Apple the potential needs of mobile device to many medium-sized companies Authorized Reseller. JOS now sells integrated platforms in the commercial as well,” said JOS China Managing the full range of Apple products to world with Apple’s current leading role Director Thomas Wan. “JOS can create enterprise customers in mainland China. in mobile devices. unique value by providing customized solutions and services.” As one of a handful of enterprise “JOS has a proven track record of resellers of Apple in China, JOS China selling Apple products to numerous 13
Astra ‘Shares with the Nation’ on 55th Anniversary Pizza Hut Hong Kong
Launches Brand Leadership Astra has celebrated its 55th group depicted through sand anniversary with a series of events painting. Astra’s subsidiaries and Campaign under the theme ‘Share with branches across Indonesia staged Pizza Hut Hong Kong has launched the Nation’. similar commemorations. an integrated new brand campaign, ‘Pizzas and More’, aimed at bringing The main event, which was held There are also other ongoing to life its core brand value – ‘Inspiring at Astra’s Jakarta headquarters, anniversary activities taking place Social Connection’. included a modern dance during 2012. These include the performance and a history of the planting of 550,000 trees, 55,000 With the concept of ‘Bringing Us hours of training for Together’, the campaign captures Small and Medium different facets of emotion-charged Enterprises, ‘Exploring moments between people from the World of Astra’, all walks of life who come to bond an exhibition of Astra together around a dining table. It also products, services, marks the first time that Pizza Hut and Customer Hong Kong has launched a ‘Grand Service Relationship Menu’, which introduces an array of programmes to be held new ‘Italian’ inspired cuisine including in five major Indonesian signature dishes such as Pasta cities, as well as an Perfetto and a Supreme Pizza range. Astra Photography Astra’s 55th anniversary celebrations in Jakarta were presided over by the group’s Board of Directors. Contest and Exhibition. “The campaign reflects our commitment to raise the bar in food quality, product innovation and variety Online Shopping with Market Place by Jasons as Hong Kong consumers seek greater dining satisfaction,” explained Pizza Market Place by Jasons in Hong Kong Users simply have to log on to Hut Hong Kong Marketing Director has launched an e-commerce platform www.marketplacebyjasons.com Richard Leong. allowing time-conscious Hong Kong through their PC, tablet or smart consumers to explore and discover phone to register account details The integrated campaign which its international food, wine and and begin shopping. Products can includes television, print, outdoor, grocery selection anytime, anywhere. be sorted by category, including online, social media and in-store fresh food and deli, chilled and advertising, also incorporates a charity frozen, grocery, wine and beverages, programme that advocates better and household items. Users can wellbeing in society. also easily add items to their favourites, a shopping list or their online shopping cart for check out and delivery.
The website features many international recipes for customers to try and there is also a designated ‘Wine Corner’, which features tasting notes and pairing suggestions for 2012 the quality wines that Market Place by Jasons has selected from around vol.2 the world. Market Place by Jasons consumers in Hong Kong can now do their shopping online. Thistle Dairy Farm to Introduce IKEA to Indonesia
Dairy Farm is to operate IKEA home furnishings stores in Indonesia following the group’s listed subsidiary, PT Hero Supermarket Tbk, being awarded the franchise for the country.
PT Hero has already identified a site in Tangerang, West Jakarta and Indonesia’s first IKEA store is expected to open there in 2014.
Dairy Farm currently has the IKEA franchises for Hong Kong where it operates three stores, and Taiwan A computer-generated impression of Indonesia’s first IKEA store, which Dairy Farm subsidiary PT Hero is to where it has four stores. open in Jakarta in 2014.
“We are pleased and excited by the in Indonesia,” said Dairy Farm Group of quality consumer and durable opportunity for PT Hero to represent Chief Executive Michael Kok. “This will goods at competitive prices in this IKEA in the home furnishings market further strengthen PT Hero’s offering expanding economy.”
JEC Grows Regional Business
Jardine Engineering Corporation service offers is expected to create communication, sanitary, and fire (JEC) has acquired Thermal Private a stronger business and boost JEC’s protection systems for a new commercial Limited, a specialist air-conditioning market position in the commercial building in Bangkok. The 34-storey and mechanical ventilation (ACMV) and industrial building segments American International Assurance- engineering contractor in Singapore. in Singapore. Capital Market Centre is expected to become a new business hub in the As an ACMV market leader, the Meanwhile, JEC Thailand has won city and has been designed to meet combination of Thermal Private the contract to supply, install and the Gold Credit System of ‘Leadership Limited’s in-depth experience and commission the air-conditioning in Energy and Environmental Design’ capabilities with JEC’s wide range of and ventilation, electrical and (LEED) standards.
Superjumbo Services from Jardine Aviation Services
Jardine Aviation Services (JAS) successfully handled the Hong Kong- Beijing inaugural flight for China Southern Airlines’ new superjumbo, the A380.
China Southern is the first operator in China of the A380, which is the world’s largest commercial aircraft flying today.
“As the best-in-class ground services provider, JAS’ expert knowledge in serving a complete host of different aircraft types, including the A380, supports customer airlines as they realize their regional ambitions,” said Jardine Aviation Services General Manager – The new superjumbo A380 operated by Jardine Aviation Services’ Marketing Services Dave Li. client China Southern Airlines. 15
Dairy Farm Brands Enter Vietnam and Cambodia
Dairy Farm brands Giant and Guardian In Cambodia, Dairy Farm is now in a seven Luck Gelato outlets. In the 19 Leadership have entered the Vietnam market and joint venture with LMG to operate its years since it was founded, LMG has the group is now in a joint venture businesses there. LMG is the leading grown rapidly and the ‘Lucky’ brand is in Cambodia following acquisition of supermarket and quick service synonymous with quality and trusted a 70% interest in the Lucky Market restaurant chain in the country where consumer products in Cambodia’s Group Limited (LMG). it operates six Lucky Supermarkets, retail sector. eight Lucky Burger, four Luckafe and The first Giant hypermarket in Vietnam is at Crescent Mall in District 7 of Ho Chi Minh city where the 4,500 sq. m. store caters to the needs of both local and expatriate consumers through its one-stop shop merchandising concept. At the same time Guardian has also created a presence in Ho Chi Minh City with the establishment of Dairy Farm has formed a nine stores, all offering a full range of joint venture to health and beauty care products to operate Lucky supermarkets local customers. in Cambodia.
Mandarin Oriental Announces Developments in Atlanta, USA and Bodrum, Turkey
Mandarin Oriental Hotel Group Meanwhile, Mandarin (MOHG) has announced developments Oriental, Bodrum, a in Atlanta, USA and in Bodrum, Turkey. luxurious hideaway resort and branded Residences In Atlanta, MOHG entered a long-term at Mandarin Oriental will management contract to rebrand be located on a 60-hectare and operate an existing luxury waterfront site on the hotel and residences. The property, northern side of the Bodrum ‘The Mansion on Peachtree’, became peninsula, at ‘Cennet Koyu’ Mandarin Oriental, Atlanta with effect (Paradise Bay), offering from May 2012. panoramic views over the Aegean Sea. Due to open Situated in the heart of Buckhead, the in 2014, the resort will offer city’s most prestigious neighbourhood, 82 exclusive guestrooms the hotel and residences are housed and 20 suites, all with in an iconic, 42-storey mixed-use sundecks and terraces, building, designed by celebrated and many with private American architect Robert A M Stern. gardens and infinity-edged The luxury hotel includes 127 spacious pools. The 214 Residences guestrooms and suites, providing at Mandarin Oriental 2012 guests with unparalleled views of will provide a unique the city. The Residences at Mandarin opportunity for ownership vol.2 Oriental, Atlanta comprises 25 private along the Turkish Riviera, luxury homes perched above the city which is also known as the
skyline on floors 25 to 42. Turquoise Coast. The new Mandarin Oriental, Atlanta. Thistle Jardine Schindler – Keeping The Region Moving
FEATURE 17
Jardine Schindler – Keeping The Region Moving Feature
Every day Jardine Schindler helps to Schindler has operated as a formal One example is the newly launched move over 100 million people across joint venture between Schindler AG, Personal Occupant Requirement the Region in its role as the exclusive a Swiss, family-controlled company, Terminal (PORT), a third generation, supplier of Schindler lifts, escalators, and Jardines. Today, Jardine Schindler patented high-rise destination and moving walkways for everything operates in markets across the Region control system, which sets the from low-rise residential buildings that can be broken down into three standard for all other such systems. to commercial and high-rise towers. categories: the developed markets It is products such as PORT that have Operating in 13 territories across the of Hong Kong/Macau, Singapore, enabled Jardine Schindler to capture region, Jardine Schindler incorporates Malaysia and Taiwan where Jardine and maintain market leadership in the latest innovative technologies to Schindler has sizeable operations; the high-rise segment. supply safe, reliable and ecologically the emerging markets of Indonesia, sound building transportation the Philippines, Thailand and Vietnam In the last decade, the low-rise systems, including maintenance where substantial growth has been residential segment has experienced and engineering. achieved in recent years; and frontier strong growth. This has been aided markets such as Brunei, Cambodia by the development of the Schindler The Jardine Schindler Group (JSG), and Myanmar, and the latest addition, 3300AP which, following its launch in in which Jardine Pacific has a 50% Laos, where JSG recently sold its 2008, has helped JSG to achieve the shareholding, is a highly successful first lift. number two position in the low-rise partnership which brings together residential segment, both in terms of years of experience in business Jardine Schindler has three main value and units. management, regional specialization business lines – New Installation, and engineering excellence. The Existing Installation (Service) In addition to focusing on developing relationship dates back to 1929 when and Modernization. In the New new products, Jardine Schindler Jardine Engineering Corporation Installation business, JSG’s strength has also introduced a number of was appointed as Schindler’s sole has traditionally been in the high-rise initiatives in recent years aimed distributor in Shanghai, where it segment, supported by products that at developing leaders at all levels installed some of mainland China’s are world-renowned for their quality, of the business. Development and earliest lifts. Since 1974, Jardine safety and leading edge technology. advanced training programmes, rigorous certification systems and extensive training of all staff have helped JSG build a highly skilled workforce.
“This, coupled with the introduction of new products, enabled us to successfully defend our position as the market leader in new equipment sales in our territories of operations in 2011,” explained JSG Chief Executive Fernando Xavier. “These results are also reflected in our financial performance over the last four years, which has seen good revenue and earnings growth. We
are currently building on that and 2012 are confident that we can continue to
sustain long-term business growth vol.2 Jardine Schindler’s lifts, escalators and moving walkways are an integral part of everyday life across the Region. and development.” Thistle Strong Presence in Hong Kong and Macau
Schindler lifts have been in operation “In close co-operation with Schindler’s in Hong Kong since the early 1930s R&D team in Switzerland, we have and today the Jardine Schindler delivered a state-of-the-art lift Group’s presence is as strong as system which incorporates the latest ever as the market leader in the New in Schindler’s PORT technology Installation business. and works seamlessly with the building’s security to transport this Among the most prestigious recent iconic landmark’s users to their projects has been the lift system destinations,” said JSG Managing The achievement of ISWP certification reflects Jardine Schindler’s commitment to employee and for the 118-storey International Director, Hong Kong Rob Seakins. community safety. Commerce Centre (ICC), Hong Kong’s tallest building and the fourth tallest Jardine Schindler’s Modernization Safety and quality have always been in the world, which was completed division in Hong Kong is also showing synonymous with Schindler products last year. strong growth with business more worldwide and a key element of its than doubling over the last two years. reputation and success. In 2012, This has been driven by securing three Schindler Hong Kong became the key projects in the Hong Kong Housing first lift company worldwide and Authority segment as well as work the first Electrical and Mechanical with Hongkong Land to modernize company in Hong Kong to achieve buildings in its Central portfolio such International Safe Workplace (ISWP) as Jardine House, Prince’s Building and certification, a programme which Edinburgh House. focuses on employee and community safety, facilitated by the World Health In Macau, where Jardine Schindler Organization. has played a key role in the rapid development of the enclave’s “We estimate that every day Schindler urban environment, the market products move over 10 million people has undergone a recent revival. in Hong Kong alone,” said Mr Seakins. Last year Jardine Schindler secured “Achieving ISWP certification has several major residential projects further improved the safety culture which, coupled with the restart of within Jardine Schindler as we strive
Lift users in Hong Kong’s tallest building, the the Venetian casino projects, should to eliminate workplace accidents and International Commerce Centre (ICC), enjoy the ensure substantial growth in its ensure the safest possible passenger benefits of a state-of-the-art system incorporating the latest in Schindler’s PORT technology. maintenance portfolio. journeys for our users.”
Delivery at All Levels in Singapore
Jardine Schindler Singapore has been of Singapore’s new business district. the most advanced vertical transport involved in many of the city-state’s Comprising three office towers and solutions in the world. most prestigious developments, both one residential tower, this project commercial and residential, since it has set new standards in the “Jardine Schindler’s products, with their was established in 1975. A-grade office market in Singapore state-of-the-art technology and world- in terms of luxury and prestige. With class engineering, were the perfect Most recently, Jardine Schindler’s over 100 lifts, most of which reach fit for this challenging project,” said products have played a key role in the a maximum speed of seven metres Schindler Singapore Managing Director successful completion of Hongkong per second and are integrated with Hugo Martinho. “This installation forms Land’s joint venture project Marina Bay Schindler’s destination control the pinnacle of our portfolio in terms of Financial Centre, which forms the heart systems, the project showcases technical specifications.” 19
Feature
At the other end of the spectrum in Mirror design interiors are just one of the the high-end, low-rise residential available features that segment, which does not require have contributed to the popularity of the lifts with such advanced features, Schindler S3300AP Schindler S3300AP lifts are being in the low-rise residential segment. installed in two of MCL Land’s premier residential developments – Este Villa and The Palm.
“With full glass doors, LED lighting and touch screen call panels, these energy-saving lifts are adding unique value to these developments,” said Mr Martinho. “These contracts reflect a growing demand for this product and we look forward to further strong growth in Singapore’s residential market.”
Award Winning Results in Malaysia
In Malaysia, which is both the largest and one of the most competitive lift markets in Southeast Asia, JSG subsidiary Antah Schindler Sdn Bhd (ASM) has ranked in the top three in terms of value and units for the past decade. Over the past seven years, operating margins increased on average by 18% while operating revenue increased with a Compound Annual Growth Rate (CAGR) of 12.9% over the same period.
A key ‘quality of earnings’ metric in the Schindler Group worldwide is EBIT as a percentage of operating revenue. For their excellent results over a sustained period and for achieving a 19.2% EBIT margin in an emerging market environment, Antah Schindler was recently awarded the Schindler Trophy, the group’s top accolade, which is presented annually.
“Winning the Schindler Trophy is truly an honour,” said Antah Schindler Managing Director Noky Wong. “Employees that are empowered, experienced,
engaged and unified in working towards clearly 2012 defined common goals have been the key to our
success. At ASM, the team is highly motivated vol.2 In the highly competitive Malaysian lift market, JSG subsidiary Antah Schindler and committed to reaching even higher levels Sdn Bhd consistently ranks in the top three with projects such as Intermark in Kuala Lumpur where it has installed 31 Schindler lifts and PORT technology. of achievement.” Thistle Outstanding Performance from Regional Operations Division
Jardine Schindler’s greatest gains “With the competitive cost, over the last four years have been in stylish design and excellent the emerging markets of Thailand, energy rating of this innovative Indonesia, the Philippines, Vietnam and elevator system, we were able Cambodia. These countries, together to successfully break into with Taiwan, comprise the Regional the low-rise residential and Operations Division (ROD), which forms commercial building segments in the key driver of growth in JSG. the ROD markets. For example, we have installed the 3300AP in In 2008, ROD revised its strategy Indonesia’s booming second- and to focus on leveraging two key third-tier cities and it has also products – the Schindler 3300AP and helped us to achieve a higher PORT technology. By so doing, ROD has presence in the Taiwanese significantly improved its position and residential market.” profitability in these competitive and price-sensitive markets, in particular There has been similar success in Indonesia, the Philippines and Vietnam. the customized high-rise or ‘Top
Range’ segment where Jardine Some 40 Schindler lifts featuring PORT technology as well With a progressive launch beginning Schindler has consistently held as eight Schindler escalators are being installed in one of Cambodia’s newest high-rise buildings, Vattanac Tower. in 2008, and accompanied by an the dominant market position integrated sales and marketing across the Region, with sales programme, the Schindler 3300AP more than doubling between 2009-2011 “These key PORT installations serve quickly gained widespread acceptance and revenue yielding a 150% increase in as important reference projects for in the low-rise residential segment. spite of increased pressure on margins. Jardine Schindler to consolidate its Over the period 2008 to 2011, sales clear market leadership in the Top in this segment more than tripled and PORT technology has played a key Range segment,” said Mr Collins. sales value grew nearly fourfold. role in this with the system being installed in several of Southeast ROD’s results speak for themselves. “Success in this segment is a key to Asia’s most prestigious new buildings From 2008 to 2011, New Installation profitability as it generates higher including Park Ventures in Thailand, market share increased 43%, revenue margins than escalators or high-rise Vattanac Tower in Cambodia, Indochina grew 17.6%, EBIT increased by 22% lifts,” explained JSG Managing Director, Plaza in Vietnam and Rasuna Tower and PATAM by 35.1%. This strong Regional Operations Jonathan Collins. in Indonesia. performance was recently recognized with JSG, specifically ROD, winning Key PORT the Jardine Matheson Group’s installations such Pride in Performance Award for as in the prestigious Park Ventures Business Outperformance. development in Bangkok, Thailand serve to consolidate “In the future, these developing Jardine Schindler’s clear market countries will become even more leadership in the important to Jardine Schindler,” said Top Range segment. Mr Collins. “The work we have done in the past few years has positioned us to be able to take advantage of future growth opportunities and thus further strengthen our position in these key markets.” 21
Maintenance Standards Reflect Training Feature
With the growth in JSG’s New At present, Jardine Schindler Installation sales has come has nearly 1,400 service a corresponding demand for technicians, including maintenance services. approximately 260 red and black belts. All Jardine Schindler’s service technicians are assessed and In addition, a continued categorized in levels based on emphasis on improving safety belt colour – ranging from white has complemented growth, in for new entrants, through yellow turn cementing the company’s and green, to red and black for reputation among customers experts. Comprehensive training is and employees. Corporate also provided on a regular basis to governance has remained a upgrade skills. high priority too.
The Schindler 3300AP – A Low-Rise Solution
The Schindler 3300AP is a high performance, low noise lift with a Class A-grade energy rating. It has a powerful yet efficient gearless motor, which drives a breakthrough ‘Traction Media System’ that saves on shaft space and completely eliminates the need for a rooftop machine room, thus freeing up valuable space for other design features. In the event of a power failure, the elevator’s ‘Automatic Evacuation’ feature takes it safely to the nearest floor. The Italian-designed elevator car comes with a choice of four interior styles and a wide range of colours.
PORT – The Latest in High-Rise Technology
The intelligent PORT Technology going to the same or nearby floors elevator system revolutionizes the into the same elevator. The time it way people move through buildings takes for passengers to reach their and represents the third generation floor is greatly reduced as there are of the destination dispatch control fewer stops along the way. The system algorithm developed by Schindler. is able to increase traffic efficiency While its predecessors, Miconic 10 by as much as 30 per cent compared and Schindler ID, focused on moving to conventional elevator systems. people in an efficient manner, PORT An ‘Energy Control Option’ mode takes the concept of seamless transit in the PORT also features an ability 2012 management to a new level, adding to handle the demand for elevators more customization, communication, more intelligently and allows several vol.2 security, energy-saving and style elevators in a group to go into energy features. The basis of the system is saving standby or sleep-mode during
to dynamically allocate passengers non-peak periods. Thistle Mannings Meow Campaign is the ‘Talk of the Town’
Performance 23
Mannings Meow Campaign is the ‘Talk of the Town’
A new Mannings Hong Kong marketing campaign, For the last eight consecutive years, Performance ‘Mannings Meow’, has generated a huge positive consumer surveys by Synovate customer response. Within 24 hours of first being have identified Mannings as the aired, the television commercial had received ‘No. 1 Most Preferred Brand’ in 150,000-plus clicks on YouTube. Hong Kong. Mannings remains committed to maintaining this lead The commercial combines computer-generated position, which has been further imagery with film in a heart-warming storyline strengthened by the overwhelming that portrays a family’s cat as the protector of success of the ‘Mannings Meow’ their sick daughter, who travels the globe looking campaign. for a rare snow lotus to save her.
Appreciation for Jardine Aviation Services Staff
Seven Jardine Aviation Services (JAS) staff members have received appreciation awards from Singapore Airlines (SQ) for their outstanding customer service.
Customer Service Duty Manager Angela Yip, Supervisors Joey Shen, Irene Lee and Joe Fok, Passenger Services Officers Joyce Wong and Kevin Yeung, and Baggage Services Officer Alvin Chau each received a certificate of honour, SQ timepiece and supermarket vouchers for their efforts.
“The team has displayed the professionalism and team spirit of JAS people, who always go the extra mile to make airline customers and travellers feel special,” said JAS Accompanied by colleagues, Jardine Aviation Services staff members show off their Chief Executive Enoch Lam. appreciation awards from Singapore Airlines.
InnovAstra Promotes Innovation
Some 300 participants and annual InnovAstra, an inter-company opportunity and challenge. The supporters from the 158 companies competition that aims to show that a right ‘Winning Concept’ will help under the aegis of the Astra group good process involving innovation will a company win by building its gathered together for the 28th produce good results. Competitive Advantage while ‘Winning System’ will safeguard In his address, what we have built,” he said. Astra President Director Prijono Winners of this year’s InnovAstra Sugiarto reiterated which included a new category the importance of of ‘Value Chain Innovation’, the 3W approach. were as follows: Group I, 2012 “A ‘Winning Team’ PT Pamapersada Nusantara; encourages us Group II, Honda Sales Operation; vol.2 to believe that and Group III, PT United Tractors together we can Pandu Engineering. Astra subsidiary PT Pamapersada Nusantara, one of Indonesia’s largest mining
contractors, was the winner of Group I in the InnovAstra competition 2012. face any business Thistle Hactl Shines at Forklift and Pallet Building Competition
Hong Kong Air Cargo Terminals Limited (Hactl) emerged as overall champion in the 2012 International Forklift and Pallet Building Competition, which it hosted at SuperTerminal 1 at Hong Kong International Airport. The annual event is a chance for airlines to demonstrate their outstanding operational skills and emphasize safety awareness.
The Forklift Competition and Forklift
Driving Safety Award were jointly Centre: Hactl Managing Director Mark Whitehead with the winning teams in the 2012 International Forklift and won by Air China Cargo and Hactl, Pallet Building Competition. while Hactl also carried off the hotly contested pallet building competition. Hactl were joint Safety Technical has equal need for efficiency, safety, Special awards were made to Nippon Competition champions. and best practice in ground handling Cargo Airlines for excellence in and cargo terminal operations,” Manual Handling, and Japan Airlines “This is a fun event with a serious said Hactl Managing Director Mark for Best Team Spirit. MASkargo and message – that the air cargo industry Whitehead.
Industry ‘Oscars’ for Mandarin Oriental Hotels
Mandarin Oriental Hotel Group and spa categories; Mandarin Oriental, eight are Spas at Mandarin Oriental, (MOHG) garnered high rankings for New York, Mandarin Oriental, Hong more than any other hotel company. its hotels, restaurants and spas in Kong and The Landmark Mandarin The list includes two new entrants the 54th annual ‘Oscars’ of the hotel Oriental, Hong Kong were joined by from the group, The Spa at Mandarin industry: the Forbes Travel Guide Five new award-winners Mandarin Oriental, Oriental, Macau, which opened in & Four Star Awards. Singapore, Mandarin Oriental, Boston June 2010, and the newly renovated and Mandarin Oriental, Las Vegas. In Spa at Mandarin Oriental, Singapore. Six of the group’s hotels achieved Five less than two years since opening, The other Mandarin Oriental Five Star certifications in both the hotel Mandarin Oriental, Las Vegas received Star Spas are located at Mandarin the Forbes Five Star Oriental, Boston and Mandarin Award across all Oriental, Miami, together with New three categories, York, Las Vegas and both hotels in for its hotel, spa Hong Kong. and restaurant, Twist by Pierre In recognition of the group’s Gagnaire. It is one commitment to dining excellence, of only four hotels four restaurants were also awarded worldwide to have a Four Star mark of excellence. These this prestigious include: Silks at Mandarin Oriental, distinction. San Francisco, CityZen at Mandarin Oriental, Washington D.C., Azul at In addition, out of Mandarin Oriental, Miami and Asana a total of only 30 at Mandarin Oriental, Boston. The Landmark Mandarin Oriental, Hong Kong is one of six Mandarin Oriental Forbes Five Star Hotel Group hotels to receive Five Star certifications in both the hotel and spa categories in the annual Forbes Travel Guide Five & Four Star Awards. Spas worldwide, 25
Jardine Cycle & Carriage Award Reflects Awards’ Admiration Top Ranking for Astra Performance Jardine Cycle & Carriage has won the The stringent ranking process sifts ‘Singapore 1000 Net Profit Excellence through the financial results of some (Commerce-Wholesale)’ category 40,000 companies to determine the in the 25th annual ‘Singapore most successful firms in Singapore. 1000’, ‘Singapore SME 1000’ and ‘Singapore International 100’ awards. “Winning this award is a testament The rankings are a national initiative, to our business leadership,” which recognizes the top one per said Cycle & Carriage Industries cent of Singapore’s corporations and Divisional Manager Collin Teo who SMEs based on their annual audited was presented with the award by financial performance. Singapore Minister of Trade and
Industry Lim Hng Kiang. (Centre) Astra Corporate Secretary Gita Tiffany Boer and, right, Chief of Group Corporate Treasury & Investor Relations Iwan Hadiantoro receive the Asiamoney awards from Editor Richard Morrow. Wellcome Hong Kong Enhances Customer Engagement Astra has won several new awards for corporate governance and for being one Wellcome Hong Kong has conducted of Indonesia’s ‘most admired’ companies. a highly successful ‘Cheers to Family’ tagline as part of its ongoing In the Asiamoney Corporate Governance ‘Wellcome Home’ marketing Poll 2011 conducted by Asiamoney campaign. magazine, Astra won the awards for ‘Overall Best Company in Indonesia A key focus of the three-month for Corporate Governance’, ‘Best campaign was to engage For Disclosure and Transparency in Hongkongers via social media. This Indonesia’, and ‘Best For Responsibilities included a blogger event during of Management and the Board of which leading local celebrity chef Directors in Indonesia’. Astra affiliate Hilda Leung joined together with United Tractors also achieved the various ‘foodies’ and bloggers Asiamoney Indonesia Award 2011 in the to share their secret recipes and ‘Best Executive’ category for Finance & cooking tips. They also produced Wellcome Hong Kong used Facebook as part of its Administration Director Gidion Hasan. dishes made from the ingredients ‘Cheers to Family’ marketing campaign. of two Wellcome housebrands, First Meanwhile in the Fortune Indonesia’s Choice and Yu Pin King. and overall winner awards also Most Admired Companies Award 2011, proved very popular with would-be Astra was named ‘The First Winner in To maximize shopper involvement, chefs and cookery fans. Cross-Sector Industry’ and ‘The Best Wellcome leveraged Facebook to in Other Industrial Sectors’. Both Astra mount a ‘Wellcome Home Cooking “Having generated some 100 and United Tractors also featured in Idea’ recipe contest. This initiative recipe entries, 8,000 application ‘The Best 20 Most Admired Companies used a Facebook App to invite interactions, 12,000 App views and in Indonesia’. people to share recipes for their own roughly 1,500,000 Wall Message
home-style meals. Leading local views to date, the campaign has 2012 “These awards reflect our achievements food columnist Candy Tsui judged sustained online conversation across in implementing our 3W strategy of entries and shared her own wallet- a far larger target audience,” said vol.2 Winning Concept, Winning Team, and friendly ideas online. The campaign’s Wellcome Hong Kong Director of Winning System,” said Astra Director ‘People’s Choice’, ‘Weekly Spotlight’ Sales and Marketing Julie Chiu.
Gunawan Geniusahardja. Thistle Walk Up Jardine House Achieves New Fund-Raising Record for MINDSET
SPIRIT 27
On Mental Health from
the Jardine Ambassadors Spirit
Walk Up Jardine House Achieves New Fund-Raising Record for MINDSET
The 2012 Walk Up Jardine House Competitors set off in the 2012 Walk Up achieved a new fund-raising record Jardine House which, of HK$3.4 million for MINDSET. Over with strong support from Jardine Matheson 500 Jardines’ executives, staff from all Group business units business units, business associates, and partners, raised a record-breaking families and their friends participated HK$3.4 million for in the event. MINDSET.
Walk Up Jardine House 2012 involved a total of 29 individuals and 70 teams who ran up 49 floors, covering 947 steps, to reach the Penthouse of Jardine House at a height of 600 feet. Following the awards presentation, a record 150 In addition to the competitive events, Mental Health Association of Hong participants joined MINDSET Chairman performances were given by service Kong. Teams competing for the Fancy Anthony Nightingale in a mass walk users from the MINDSET Club of Castle Dress Award, which was won by Hactl, up to the Penthouse in one of his last Peak Hospital, New Life Psychiatric (opposite page) added further interest MINDSET events before he stepped Rehabilitation Association, Richmond to the colourful occasion. down from his role. Fellowship of Hong Kong and The
Positive Experiences for Health in Mind Students
Students participating in MINDSET’s Meet – Region III, one of a number Psychology conducted by United Health in Mind programme have of territory-wide sports days for Christian Nethersole Community recently been involved in several mentally disadvantaged children from Health Service Clinical Psychologist positive learning experiences. special schools. Carol Yew. There they learnt how to channel their emotions, how being Over 100 Health in Mind students The Health in Mind students were positive can help overcome challenges, helped out at the Hong Kong assigned a range of different and the importance of focusing on the Special Olympics Regional Athletic roles, including acting as assistant joy of living. adjudicators or facilitators at the event, In another workshop, this time on with the objective of ‘Eating Disorders and Self-image’ promoting reintegration conducted by Dr Antoinette Lee of the and their own University of Hong Kong, students acceptance of children learnt how to appreciate the inner with mental disability. values of a person rather than judge them by their appearance. Dr Lee Meanwhile both Jardine also explained how anorexia and
Ambassadors and bulimia could affect a person’s mental 2012 second year Health wellbeing and introduced the students
in Mind students to the scientific way to measure the vol.2 participated in a fitness of a body. Health in Mind students were inspired by the ‘never give up’ spirit demonstrated by competitors in the Hong Kong Special Olympics workshop on Positive
Regional Athletic Meet. Thistle MINDSET Singapore Launches Second Year
MINDSET Singapore, which was involved themselves in established in 2011 to identify and MINDSET initiatives during meet the mental health sector needs their two-year term. unique to Singapore, and through its Jardine Ambassadors collaborate In 2011, the Jardine actively with agencies and voluntary Ambassadors in Singapore welfare organizations, has launched organized Fun Days, its second year of operations. roadshows and shelf Another 15 young Jardine Matheson projects, created job Group executives have joined the 15 placements and developed enthusiastic executives who were collateral material to The initial pioneering group of Jardine Ambassadors in Singapore appointed last year to spearhead promote awareness of continues to build on the success of MINDSET there. MINDSET Singapore’s initial activities. MINDSET’s mental health initiatives within Group Care Centres and the Singapore MINDSET Singapore Chairman Ben companies. They also collaborated Association of Mental Health – all with Keswick told the new volunteers that with various institutions and voluntary the common objective of helping those they would acquire valuable project organizations such as the Institute of suffering or recovering from mental management and people skills as they Mental Health, Hougang and Simei illnesses, and their families.
City Orienteering Encourages Teamwork
The annual City Orienteering event of people with mental illness and designated tasks within a limited organized by Jardine Ambassadors encourage teamwork between all timeframe at various checkpoints in helps to both promote the acceptance the participants. Tuen Mun, Yuen Long and Tin Shui Wai.
In the 2012 event, Health in Mind “The importance of working as a students, Ambassadors and team and good communication participants from the MINDSET Club between team members were gathered together at Castle Peak constantly emphasized throughout Hospital where they were divided into the adventure,” explained Jardine over 50 teams of four to six persons Ambassador Keith Tong of Wellcome and given a portfolio of routes, Hong Kong. “At first, the students task sheets and pocket money for in my team were quite quiet, but the day before setting off on their the warm-up game and planning
Direct interaction such as that experienced during City Orienteering challenge. This session soon broke down barriers and Jardine Ambassadors’ City Orienteering event is an involved planning their own routes everyone quickly bonded, sharing and effective means of helping to remove the stigma associated with mental illness. and schedules so as to complete exchanging ideas with one another.”
Jardine Ambassadors Spread Festive Cheer
Jardine Ambassadors accompanied them good fortune in the Year of the the Ambassadors spent time with each by social workers and experienced Dragon. Most of them live alone and recipient and then took them out for lunch. volunteers from the Mental Health seldom have visitors. Association of Hong Kong visited over “We now understand much more about 50 of their members living in Wong With a fortune bag packed with the service users’ problems and needs,” Tai Sin, Kwun Tong, Cheung Sha Wan, daily necessities donated by said Jardine Ambassador Sandra Ng of Shatin and Tai Po districts to wish Maxim’s, Mannings and Wellcome, Jardine OneSolution. 29
Photo Exhibition Created by Sichuan Earthquake Schoolchildren Spirit
An exhibition of photographs taken This photo taken by nine-year old Shang Di of her cousins by students of Wenchuan County is entitled ‘Happy Brother Yingxiu Primary School in Sichuan, and Sister’. The two-year old boy’s teenage sister lost her one of the schools affected by the legs in the earthquake and 2008 earthquake, has been staged the one-year old’s older sister died in the disaster. ‘Now at The Rotunda, Exchange Square my big aunt has given birth to this little girl. Everyone in Central, Hong Kong. The school in the family dotes on them. is one of those being aided by the So do I,’ wrote Shang Di. MINDSET-supported Expanded School Mental Health Network project established by Hong Kong Polytechnic University.
The ‘Yingxiu, you are magical.’ “Each photo story not only surprised adventures and feelings. In the process exhibition arose from a summer 2011 us, but inspired us,” explained Ian Qi we could feel a growth in happiness.” photography interest group, which Huadong, local supervisor of the was set up as part of the project school’s Social Work Station. “For The title of the exhibition ‘Yingxiu, to develop the observation skills, instance, a less expressive student you are magical.’ was chosen by the creativity, communication skills and expressed his love for his elder sister students, but said Mr Qi, “It is actually teamwork of the students and to help through observing her. Another the children themselves who are the their teachers and social workers introverted student shared her tender magical ones!” better understand something of feelings towards her late father, who their post-earthquake attitudes had passed on in the earthquake, and As well as being seen in Hong Kong, and emotions. Over a period of ten her resolution to keep living. the roving exhibition has been staged months, 35 students working in at Wenchuan County Yingxiu Primary groups took 3,276 photos, using “As the students examined their School and at two universities in three simple cameras. They were photos, they began to exude Sichuan province. Its final venue then helped to develop the 113 photo confidence. As they shared their will be Durham University in the stories that form the exhibition. stories, they eagerly talked about their United Kingdom.
From left: Professor Gabriel Ng and Professor Angelina Yuen, The Hong Kong Polytechnic University (PolyU); Neil McNamara, MINDSET Governor; Martha Keswick, Governor and Executive Committee Member, The Keswick Foundation; and Nicholas W Yang, Executive Vice President, Dr Shae Wan-chaw and Professor James Lee, of PolyU, display some of the photos from the ‘Yingxiu, you are magical.’ exhibition. 2012 vol.2 Thistle Guardian Malaysia Extends Environmental Conservation Efforts
As an extension of the nationwide At the event held to launch the During March, Guardian customers implementation of ‘No Plastic Ecobag, Guardian invited 20 children who spent a minimum of RM50 were Bag Day’ enforced on Saturdays, from Shelter home to join a story- given an Ecobag valued at RM29.90. Guardian Malaysia has launched telling session with Asha. Also a limited edition ‘Ecobag’ specially present was WWF-Malaysia designed by renowned international who received a RM10,000 TV host, Capital FM radio DJ and donation to help their forest environmentalist Asha Gill. and tiger conservation efforts. In addition, Guardian has “We want to continue to raise contributed to YAWA’s (Yaysan awareness of environmental issues Anak Warisan Alam) ‘Greening and help to instil a culture of BYOB The Future’ by planting close (Bring Your Own Bag) amongst to 100 seedlings, which, our customers whenever they go when fully grown, will be shopping,” explained Guardian Chief transferred to nearby forests Guardian Malaysia executives show off the new ‘Ecobag’ with, Operating Officer Loi Liang Tok. for reforestation purposes. second right, Capital FM radio DJ and environmentalist Asha Gill.
Wellcome Hong Kong Encourages Healthier Lifestyle
Wellcome Hong Kong research. During the event, entrants demonstrated its commitment attempt to win a race against a runner to encouraging a healthier dressed in a banana costume. This lifestyle within the community year, Wellcome Hong Kong’s Head with its involvement in the of Fresh Foods Shane Bourk was 2012 ‘Beat the Banana! Charity the ‘Banana Man’ and a 40-strong Run’ (‘Beat the Banana!’) Wellcome Cares running team organized by the World Cancer also participated. Research Fund Hong Kong. In addition, all 272 Wellcome Hong ‘Beat the Banana!’ aims to Kong stores mounted a four-week Wellcome Hong Kong’s Head of Fresh Foods Shane Bourk leads promote exercise as well campaign aimed at encouraging the way as the ‘Banana Man’ in the 2012 ‘Beat the Banana! Charity Run’, which was supported by Wellcome. as raise funds for cancer people to eat fresher foods.
Gammon Sponsors China Coast Marathon Event
Gammon was the title sponsor of Seventeen Gammon runners challenged Chest ten-kilometre race, which raises the Gammon China Coast Marathon the full or half marathon while another funds for local charities. Altogether and Half Marathon 2012, which was 42 staff took part in the Community 3,800 runners participated this year. held at Pak Tam Chung, Sai Kung. The race is organized by the Athletics Veterans of Hong Kong and, in its 25th year, is one of Hong Kong’s oldest and most demanding road- racing events. Gammon has also committed to supporting the 2013 and 2014 marathons. Gammon participants in the China Coast Marathon and Half Marathon 2012, which Gammon sponsored. 31
Mandarin Oriental, Jakarta Fun Bike Ride Supports Car-Free Programme Spirit
Mandarin Oriental, Jakarta showed its support for the launch of the city’s new ‘I Love Weekend’ campaign by holding a charity fun bike ride. The ‘I Love Weekend’ initiative is part of Jakarta’s Car-free Day programme, which aims to create a cleaner environment by reducing the concentration of pollution and encouraging the Jakarta community to live healthily by participating in sports or other activities such as Participants set off on Mandarin Oriental, Jakarta’s charity fun bike ride. cycling at weekends. provided by the hotel’s restaurants, tickets to the ‘Drive Books Not Approximately 250 cyclists took ‘Cinnamon’ and ‘Xin Hwa’. Cars’ programme, which supports part in the fun ride following a short Jakarta’s street kids and through the warm-up exercise session led by As part of the event, Mandarin organization, Taman Bacaan Pelangi, Mandarin Oriental, Jakarta’s Fitness Oriental, Jakarta employees donated establishes and operates small and Wellness team. At the finishing hundreds of books and millions of libraries for children in the remote line, they were offered refreshments rupiahs from the proceeds of raffle villages of Flores.
Hactl Charity Golf Day Helps Alzheimer’s Association
Hong Kong Air Cargo Terminals Some 160 golfers from the air cargo care being established by HKADA in Limited (Hactl) was one of the community participated in the event, the New Territories. The centre will organizers of the seventh Air Cargo which was held on two courses at the provide day-care services, in-home Community Charity Golf Day, which Dongguan Mission Hills golf resort. training, and counselling services raised more than HK$720,000 for The funds raised will go towards an to support dementia suffers and the Hong Kong Alzheimer’s Disease integrated service centre for dementia their families. Association (HKADA). 2012 vol.2
Participants in the seventh Air Cargo Community Charity Golf Day, which Hactl helped to organize. Thistle Outdoor Leadership Test for Graduate Trainees
PEOPLE 33
Outdoor Leadership Test for Graduate Trainees People
Twenty-five graduates from the China morning attacks by triad gangs. The Group Head of Human Resources Management Trainee Scheme (CMTS) graduates successfully overcame these Ritchie Bent. “However, using business and Jardine Executive Trainee Scheme challenges and achieved their ultimate heads, who are trained as coaches, to (JETS) took to mountains and sea in mission of rescuing the Company impart the learning, is what makes the an intensive three-day leadership Secretary, acquiring the deeds to real difference.” development programme on Lantau the Firm, recovering Island in Hong Kong. gold bullion and re-establishing Jardines In keeping with previous years, the as a going concern. module faithfully replicated a facet of Jardines’ colourful history: in this “The outdoors is one of case, the re-establishment of Jardine the most powerful ways Matheson in 1945 after World War in which to bring pure Two. The scenario involved significant leadership behaviour to physical hardships and included early the surface,” explained Trainees launching a raft to recover the gold bullion.
Tokyo Reunion
During a visit to Tokyo before his many years General Manager of the retirement, Group Managing Director successful Jardine Wines and Spirits Anthony Nightingale hosted a dinner KK joint venture until his retirement in for seven old colleagues. 1992; and (centre) Takashi Tomita who entered Jardines in 1949 and worked in Seen here with Mr Nightingale a variety of senior positions. At the age are (right) Yasumitsu Urano, who of 86, he still works two days a week joined Jardines Japan in the Export in the office of Hongkong Land’s real Department in 1951 and was for estate associate, KK Halifax.
Long Service Recognition for Thailand Staff
Some 73 employees of Jardine Dr Pisit Leeahtam, JEC Thailand Thailand Managing Director Suwanna Matheson Thailand and associated Managing Director Narongchai Kongkanjana presented the awards group companies were recognized Chavanussaporn, Trane Thailand and offered their congratulations to at the annual ‘Long Service Award’ Managing Director Surichai the 73 recipients. ceremony. Thailand Country Chairman Patarakitnirun and Jardine Schindler 2012 vol.2 Thistle ‘Count on Me’ at Wellcome Taiwan
Wellcome Taiwan’s slogan for 2012, ‘Count on Me’, was unveiled at its annual management conference, which was attended by all store managers.
The purpose of the conference was not only to review 2011 sales, but also to create an opportunity for Wellcome Taiwan Chief Executive Officer Simon Chuen to introduce and help managers become familiar with company strategy and direction for 2012, especially the continuing focus on fresh food.
There were also presentations on operations including customer service, shrinkage management and fresh food, as well as on ‘Count on Me’ was unveiled as Wellcome Taiwan’s slogan for 2012 by Chief merchandising and marketing. Executive Officer Simon Chuen at the annual management conference.
Honours for Anthony Nightingale and Edouard Ettedgui
have been honoured by their Mr Ettedgui was named as a Chevalier respective countries. de la Légion d’Honneur for his efforts in promoting both economic and Mr Nightingale was made Companion cultural ties between Hong Kong and in the Order of St Michael and St France. He was presented with his George in Her Majesty The Queen’s medal at a recent ceremony held at the Birthday Honours List. The CMG was French Residence in Hong Kong. awarded for his services to British business interests in Asia. During his more than 42 years in Hong Kong, Mr Nightingale has held a number of positions in the public sector and Anthony Nightingale, who retired as been actively involved in assisting Jardine Matheson Group Managing the development of British trade Director at the end of March, and and investment links with Hong Kong Mandarin Oriental Hotel Group and the Region. Chief Executive Edouard Ettedgui
Centenary Celebrations for Former Jardine Matheson Secretary A thankyou note from Irene Roberts to Sir Henry Keswick Irene Roberts, a former secretary in the Private Office and Directors. of Directors at Matheson & Co., Limited in London, celebrated her 100th birthday on 16th April this year. Miss Roberts who joined the company in September 1945 and retired in August 1982, latterly worked for Sir John Keswick. Her birthday was marked by a family luncheon and by the traditional greetings sent from the Queen on such an occasion. 35
JOS Forum Maps Out Strategic Blueprint People
Senior Jardine OneSolution (JOS) 2011, the two-day event served as a Separate business development managers from across Asia met at constructive opportunity for the 45 strategy sessions were then held to Mission Hills’ Dongguan Clubhouse participants who came from China, explore key potential growth areas in mainland China to map out the Hong Kong, Singapore and Malaysia, in each of JOS’ three major business group’s key strategic direction with to exchange ideas for coherent areas – direct, distribution and service. the aim of taking business growth and co-operation. Regional heads also outlined their development to new heights. strategic goals for 2012, while group JOS Chief Executive Officer Steve central functions elaborated on The first Senior Management Forum Lo reviewed the 2011 business and how they will fully support them in following JOS’ acquisition of SiS’ financial performance and shared the achieving these goals. IT distribution business in January key goals and strategies for 2012.
Second row, seventh from left: JOS Chief Executive Officer Steve Lo with his fellow key management colleagues at the JOS Senior Management Forum, which was held in Dongguan, China.
Jock’s Pot Draw
After an exciting, high-tempo game, the play and were only denied a goal and finally scored with about eight the annual Jardines versus Swires by strong defence from the Jardines minutes left. football match ended in a one-all draw. side and a couple of brilliant saves by For the second year running, the event goalkeeper Adam Keswick. “The 1-1 score at the final whistle was held in January instead of on allowed Jardines to retain the trophy Boxing Day and was well supported in Jardines started the second half after a very competitive game played spite of the inclement weather. strongly and eventually scored with 15 in the right spirit,” said the relieved minutes to go when Jacky Chan sent Jardines’ team manager Benny Chow of There were no goals in the first half a precise shot into the corner of the Mandarin Oriental Hotel Group. although Swires dominated much of goal. Swires redoubled their efforts 2012 vol.2
The two teams after the closely contested match – Jardines in the white strip and their Jock’s Pot opponents, Swires, in red. Thistle ENTERPRISE AT WORK ... Jardine Fast Food Restaurants (Taiwan)
incorporated functional leaders from product research and development, restaurant training and development, and regional coaches responsible for overseeing all restaurants in the three main regions of Taiwan.
Another cross-functional team was also established to take responsibility for establishing a call centre, analyzing trade zones, identifying and negotiating with vendors for new equipment, and ensuring The KFC Taiwan management team with, centre in the Colonel Saunders outfit, Jardine Fast Food Restaurants (Taiwan) Chief Executive Officer Ricky Wong. best practices.
When Jardine Fast Food Restaurants (Taiwan) acquired the As part of re-energizing the restaurant managers and KFC Taiwan master franchise in February 2010, the business refocusing on its core product of freshly prepared chicken, a was in some difficulty. special training college with a leading local chef was set up, offering all KFC Taiwan restaurant staff the opportunity to Determined to rebuild the brand in Taiwan with a fresher, cook and learn from an expert. more youthful image and broader consumer appeal, the new management team undertook an extensive review Everyone that participated received certificates recognizing and restructuring of the existing business including them as specialists in preparing and cooking fresh chicken. menu, restaurant staffing and corporate overheads. It also The most promising staff then competed at a gala dinner in implemented a store-remodelling programme and set about front of the entire company for the honour of being named improving staff morale. the best chef.
During the first 12 months of Jardines’ ownership, the In addition, three new regional training centres were business returned to profitability for the first time in a established to provide not only a higher quality of training number of years. Further profit improvement was made in for restaurant staff, but also to significantly improve their 2011, representing a truly excellent return on investment. relationship with head office.
“Key to the success of the turnaround was establishing KFC Taiwan became more actively involved in a number of a companywide ‘can do’ attitude and building teams who government programmes too, to help with job creation, staff would work together to overcome the challenges and training and retention. This has paid off with the company achieve the key strategic objectives,” explained Jardine winning a prestigious customer service award in each post Fast Food Restaurants (Taiwan) Chief Executive Officer acquisition year. Most recently, KFC was recognized as an Ricky Wong. employer of choice by the President of Taiwan.
‘Project Recharge’, as it was named, was launched by “Rebuilding a true team spirit across the entire company Mr Wong and began with the creation of new leadership has enabled us to achieve our extraordinary results,” added groups. These included a strategic management team Mr Wong. comprising representatives from key departments, and a second team with a stronger operations focus, which Please address your comments or suggestions regarding Thistle to the Thistle Editor, c/0 Group Corporate Affairs, Jardine Matheson Limited, 48/F Jardine House, Central, Hong Kong [email protected]
Thistle is published by Jardine Matheson Limited on behalf of the Jardine Matheson Group. www.jardines.com