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Community Scorecard © Community Scorecard © Prepared for: Shire of Broome Prepared by: CATALYSE® Pty Ltd © July 2020 © Copyright CATALYSE® Pty Ltd 2020 Contents Strategic overview 3 Approach 6 Overall performance 11 Community priorities 17 COVID support priorities 24 Familiarity with local services and facilities 26 Leadership and engagement 29 Community development 41 Community services 48 Art and culture 57 Natural environment 62 Built environment 69 Moving around 76 Economic development 81 Overview of performance trends 87 Overview of community variances 90 MARKYT® industry comparisons 94 MARKYT® Community Scorecard | Non-residents & Council affiliated respondents 99 Strategic overview Strategic Overview Vision Liveability Governance Place to work 36 72 54 55 % agree Performance Index Score Performance Index Score Performance Index Score Average rating: Good Average rating: Okay Average rating: Okay 2% points above industry average 3 index points below industry 2 index points below industry This question rates community and up 12% points from 2015 average and up 9 points from 2015 average and up 9 points from 2015 perceptions of the Shire of Broome as a place to work. Rates Value • Library and information • Place to visit services • Maintenance of • Festivals, events, art • Festivals, events, art sealed roads and cultural activities and cultural activities • Maintenance of • Playgrounds, parks and 35 • Playgrounds, parks and unsealed roads reserves Performance Index Score reserves Average rating: Poor improved Most Highest performing Highest 9 index points below industry average up 3 points from 2015 LGs other to relative High 4 Community priorities Safety and security Boat ramps 1. Create a safe, family friendly atmosphere by working with Government, 1. Provide better boating facilities for recreation and tourism State Housing, Police, Neighbourhood Watch, Yawuru and others 2. Provide a safe, all tide, all weather recreational boat ramp 2. Youth detention centre, more police, security patrols and cameras, harsher penalties and greater accountability, liquor restrictions, cashless 3. Fishing stations to scale and fillet fish card and curfews 4. Slipway for maintenance 3. Housing policies and emergency accommodation, better lighting in parks and unsafe areas, youth engagement programs and parent education. Economic development Services and facilities for young people 1. Diversification. Encourage big business back to town and back large 1. Shire to take a leadership role in advocating for youth. infrastructure projects to support small, local business. 2. Invest in safe places, facilities and programs to engage youth – such as 2. Grow tourism, better small business support and incentives, and basketball, water park, BMX, motor cross, etc. encourage workers to live in Broome. 3. Provide a local detention facility that is on country and provides training 3. Change of attitude in local government from being regulators and in life skills and job skills relevant to the local region. enforcers to enablers of economic growth and development. 4. Encourage attendance at school. 5 Approach Purpose DLGSC’s Integrated Planning and Reporting Framework requires local councils to review the Strategic Community Plan at least once every two years. Community Scorecard The Shire of Broome commissioned a MARKYT® Community Scorecard to: • Support a review of the Strategic Community Plan (SCP) • Assess performance against objectives and key performance indicators (KPIs) in the SCP • Determine community priorities • Benchmark performance The Study % of resident respondents (weighted) ® The Shire of Broome commissioned CATALYSE to conduct a Business owner / operator 34 MARKYT® Community Scorecard during June 2020. Non business owner 65 No response <1 Home owner 70 Scorecard invitations were sent to 2,035 ratepayers by email Renting / other 30 and hard copy scorecards were sent to all households via No response <1 Male 49 unaddressed mail. The Shire of Broome provided supporting Female 50 Other <1 promotions through its communication channels. No response <1 Have child aged: 0 to 5 years 18 826 residents in the Shire of Broome completed a scorecard. 6 to 12 years 20 13 to 17 years 12 A further 147 out of area ratepayers and visitors, and 73 18+ years 8 Council affiliated respondents participated bringing the total to No children 43 No response 14 1,046 respondents. Respondent age: 18-34 34 35-54 41 55-64 15 As analysis of results showed significant differences between 65+ 10 these groups, the main body of this report presents Answered together <1 Disability 6 responses from the residents sample only. This is consistent First Nations 14 with the approach for other Local Governments. LOTE 3 12 Mile 1 Bidyadanga <1 The final dataset was weighted by age and gender to match Bilingurr 10 Broome 26 the ABS Census population profile. Broome North 5 Cable Beach 35 Data has been analysed using SPSS. Where sub-totals add Coconut Well 1 Dampier Peninsula 1 to ±1% of the parts, this is due to rounding errors to zero Djugun (Roebuck Estate) 19 Minyirr 1 decimal places. Morrell Park <1 Skuthorpe <1 Other 1 No response <1 LOTE = Language other than English 8 Industry Standards CATALYSE® has conducted studies for 60+ councils. When councils ask comparable questions, we publish the high and average scores to enable participating councils to recognise and learn from the industry leaders. In this report, the ‘high score’ is calculated from WA Councils that have completed an accredited study with CATALYSE® within the past three years. Participating councils are listed below. Metropolitan Regional How to read the following charts Performance Ratings Trend analysis shows how performance varies over time. The chart shows community perceptions of performance on a five MARKYT® Industry Standards point scale from excellent to terrible. show how Council is performing compared to other councils. The Performance Index Score is a score out of 100 using the following formula: Council Score is the Council’s (average score – 1) performance index score. x 100 4 Industry High is the highest score achieved by councils in WA that In effect, the Performance Index have completed a comparable ® Score converts the average rating study with CATALYSE over the into a zero-based score out of 100. past two years. Industry Average is the average Score Average Rating score among WA councils that have 100 Excellent completed a comparable study with CATALYSE® over the past two 75 Good years. 50 Okay 25 Poor Variance across the community shows how results vary across the 0 Terrible community based on the Performance Index Score 10 Overall Performance Shire of Broome as a place to live 25 46 20 Performance ratings 91% 72 Trend Analysis Industry Standards % of respondents Performance Index Score Performance Index Score Positive Performance Excellent rating* Index Score (100) (out of 100) 46 Good 72 (75) 63 Okay (50) 20 Shire of Broome 72 25 Poor (25) 6 Industry High 95 2 Terrible (0) 15 20 Industry Average 75 Excellent Good Okay Poor Terrible Variances across the community Performance Index Score 5 child child child 17 - 12 - - 0 18+ 6 Male Total 34 years 34 years 54 13 LOTE owner - - Djugun Estate) Female Broome Bilingurr Disability Business (Roebuck 55+ 55+ years Have Have Have Have child No children 18 35 Other areas Other First Nations Homeowner Cable Cable Beach Renting/other BroomeNorth 72 70 73 69 69 74 75 70 71 73 73 69 73 75 70 69 60 72 68 61 75 72 75 Q. How would you rate performance in the following areas? 12 Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 824). * Positive Rating = excellent, good + okay Shire of Broome as a place to visit 32 44 18 Performance ratings 94% 75 Trend Analysis Industry Standards % of respondents Performance Index Score Performance Index Score Positive Performance Excellent rating* Index Score (100) (out of 100) 75 44 Good (75) 63 Okay (50) 32 18 Shire of Broome 75 Poor (25) 5 Industry High 87 1 Terrible (0) 15 20 Industry Average 66 Excellent Good Okay Poor Terrible Variances across the community Performance Index Score 5 child child child 17 - 12 - - 0 18+ 6 Male Total 34 years 34 years 54 13 LOTE owner - - Djugun Estate) Female Broome Bilingurr Disability Business (Roebuck 55+ 55+ years Have Have Have Have child No children 18 35 Other areas Other First Nations Homeowner Cable Cable Beach Renting/other BroomeNorth 75 73 74 78 72 78 78 75 72 72 70 74 75 78 72 71 69 71 74 65 78 76 77 Q. How would you rate performance in the following areas? 13 Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 808). * Positive Rating = excellent, good + okay Shire of Broome as the organisation that governs the local area 6 33 41 Performance ratings 80% 54 Trend Analysis Industry Standards % of respondents Performance Index Score Performance Index Score Positive Performance Excellent rating* Index Score (100) (out of 100) Good 41 (75) 54 Okay 45 33 (50) Shire of Broome 54 14 Poor (25) Industry High 74 6 7 Terrible (0) 15 20 Industry Average 56 Excellent Good Okay Poor Terrible Variances across the community Performance Index Score 5 child child child 17 - 12 - - 0 18+ 6 Male Total 34 years 34 years 54 13 LOTE owner - - Djugun Estate) Female Broome Bilingurr Disability Business (Roebuck 55+ 55+ years Have Have Have Have child No children 18 35 Other areas Other First Nations Homeowner Cable Cable Beach Renting/other BroomeNorth 54 50 54 56 53 56 57 57 50 47 48 55 53 56 52 47 47 56 49 51 56 56 58 Q. How would you rate performance in the following areas? 14 Base: All
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