Financial transaction services

Enterprise & Government Solutions With a range of processing,

Introduction disbursement and financial transaction services, we help organisations provide secure multi-channel experiences for their . Supporting everyday transactions people can trust – whether it’s online, on a mobile device or through our nation-wide retail network.

• Payment processing offer one of the largest ranges of Digital and physical payment trusted services in Australia. services for consumers, governments and businesses. From the everyday transactions we process in our Post Offices • Payment disbursements for Australia’s major financial A wide range of institutions, to secure payment including refunds, cards and the processing of rebates, incentives, cash back bills online, we oversee millions and emergency payments. of physical and digital transactions (and billions of • Financial transactions dollars) every year. Extending the branch network As a leading and trusted provider, of financial institutions in a Quick, easy with a broad range of capabilities cost‑effective way, bringing to support multi-channel business them closer to their customers. financial operations, we provide people, business and government with We play an integral role in helping the confidence and convenience transactions Australians access the financial they need to make important transaction services they need. transactions – when, where and – anytime, Right now, we serve more than how they want to – and the 750 business and government reassurance of dealing with a anywhere agencies – including more than trusted provider. 70 financial institutions – and

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Our financial transaction services

Our financial transaction services

Online payment services Bill payment services Financial transactions Payment disbursements services Used by more than We process more than a We offer @Post Our disbursement service We can help you deliver 80,000 merchants as million payments each transaction services in is a simple and secure and collect money online their preferred payment week, providing customers over 3,500 Post Offices way for businesses to take and across our retail gateway, processing over more convenience and nation-wide, supporting care of those everyday network through a range $40bn in transactions flexibility when it comes to more than 72 and transactions – including of transactions – including a year, our SecurePay paying bills – with options financial institutions refunds, rebates, incentives, money orders, domestic merchant services enable to pay online, with our (including the majors). cash back and emergency and international transfers you to accept smartphone app, over the payments. Each payment and foreign payments online. With phone, or at one of more is secured through a central exchanges. simple, online sign-up and a than 4,000 Post Offices database, and requires a dedicated customer service across the country. recipient to present team to help you get online identification, or a password simply and easily. at the point of payment.

With POLi, your customers can make real-time, low-cost payments directly from their – helping you connect with the 95% of $17b was spent on Australians who use internet banking. And if you ever ecommerce and need a hand, our Australian- based support team is online retail in the available to support you. 2015 financial year

02 Our financial transaction services

How are Australians making purchases today? Here are a few statistics from the Dec 2015 Australian Payment Plan by the Australian Payments Council:

• 35% of Australians have used a mobile phone to do their banking.

• Ther e was a 5% drop in ATM withdrawals over the year.

• There’s been an 80% increase in direct entry transactions over the last 10 years.

• 74% of Australian adults have a smartphone.

• The use of cheques declined by 74% between 2002 and 2015.

• 63% of Australians have made contactless purchases.

03 Customer stories

A happy SecurePay customer Cable Melbourne is a luxury wool label specialising in Australian merino wool. They’re committed to sustainable manufacturing processes, and supporting the Australian wool industry. With five stores and an online business, SecurePay was the perfect payment gateway for them.

We asked the owner, Georgina Austin, about her experience with SecurePay: Customer stories “We’ve just launched our third website design. The second program we used was called Niche, which required SecurePay, and our next revamp has been with Magento, which uses SecurePay too. We’ve been completely happy with SecurePay. It’s very user-friendly, simple and makes it easy to manage returns.”

A testimonial from Jetstar about using POLi “That’s the beauty of having POLi. It automatically pre-populates both the correct amount and the other payment details into the online payment screen without customers having to type in anything. And it solves the problems with delayed payment because the payment is completed at the same time as the booking process.”

Jetstar’s online payments chief

To ind out more about our Enterprise & Government solutions, please visit auspostenterprise.com.au This information is true and correct as at August 2016 04