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Expanding Horizons PROGRAMME 7 EXPANDINGTRAVEL-RETAIL'S EVOLUTION IN THEHORIZONS BALTICS & SCANDINAVIA 19-22 JUNE 2017 • TALLINN, ESTONIA • TALLINK SPA & CONFERENCE HOTEL COCKTAIL RECEPTION PORTFOLIO & PEN LANYARD & BADGE HOST PARTNERS LUNCH SPONSOR SPONSOR SPONSOR SPONSOR ASSOCIATE SPONSORS WELCOME elcome to Tallinn for the 2017 with travelling for the majority of these as Chinese and Japanese travellers via annual Duty-Free News Northern European travellers. Now, as the gateway of Helsinki. WInternational conference; aviation routes expand and regional The 2017 DFNI conference: Expand- Expanding Horizons. airports develop, Scandinavia’s ing Horizons features a top line-up of While this year marks DFNI’s 30th success in duty-free and travel-retail is speakers who will discuss how to drive anniversary, 2017 also sees the streaming into surrounding emerging sales from European and Asian travel- magazine celebrate its 10th annual markets in the Baltics – providing new lers alike, tackle the various challenges travel-retail and duty-free conference. and fresh opportunities for the industry. in conducting business in the region, Each year, DFNI receives feedback The Baltic and Scandinavian region’s update delegates on the latest con- from readers and delegates on the popularity is gaining momentum as an sumer insight research and regulatory topics and regions they require more exciting region of exploration for global movements and learn from retailers’ insight. From last year’s fantastic India travellers, particularly millennials: from and brands' experience in the region. Rising Conference in Mumbai, celebrat- experiencing the Danish art of Hygge, In addition, DFNI and our partners ing the country’s burgeoning marvelling at the Northern Lights or will host excellent networking and travel-retail market, to analysing discovering Medieval Tallinn and Riga, social events including a welcoming Russian traveller spending habits and the experiences are unique and cocktail, gala-dinner and tour of unearthing opportunities on the African “Instagram worthy”– resulting in a medieval Tallinn, where you will experi- continent – we have guided the growing prospect of opportunities for ence the city’s history and culture. travel-retail industry through some of the Baltic airport, cruise and ferries This event would not be possible the most unique areas of interest and channels, Scandinavian border stores without the wisdom of our expert opportunity. and inflight markets. speakers and support of our sponsors. This year, DFNI returns to the region Meanwhile, an increasing demand for I would like to thank everyone taking to to examine and celebrate the evolution air travel from Asia, particularly China, the stage and sharing their insight and of travel-retail across airports, ferries, to Europe is apparent from our sponsors Riga International Airport, inflight and border channels and the emergence of direct Tito’s Handmade Vodka, Oris, JTI, subsequent opportunities that routes in recent years. Baltona Duty Free, Liviko, Perfetti Van have arisen since the 2010 DFNI The development of Melle, Mondelez International, Infinity, Scandinavian and Baltic Finnair’s routes to the Champagne Lanson and Lambretta travel-retail conference, in East, providing the Watches. Riga, Latvia. “shortest route I am sure you will find this a reward- Scandinavia has been one between Asia and ing and enjoyable event and look of travel-retail’s key markets Europe” has meant forward to learning about the Baltic since the launch of the the region has seen and Scandinavian’s buoyant travel- duty-free concept. Due to an influx of travel- retail market. heavy taxation in domestic lers from Kapila Gohel markets, duty-free shopping high-spending Editor has become synonymous nationalities such Duty-Free News International www.DFNIonline.com @DFNI #DFNIExpanding Horizons 3 AGENDA CONFERENCE DAY 1: TUESDAY JUNE 20 8:30 Registration & Coffee 13:00 Burning issues ETRC Deputy Secretary General Julie Lassainge 9:00 Welcome and introduction discusses navigating threats to the regional travel- • Kapila Gohel, Editor, DFNI retail industry from the WHO, terrorism, regulation and other factors. 9:05 • Janek Stalmeister, CEO, Tallink 9:35 Travel and tourism in the region 13:30 LUNCH Sponsored by • Ott Sarapuu, Estonia Tourist Board • Jerome Goldberg, ForwardKeys 14:45 Panel: Maxing out on the new Asian traveller 10:00 Case study: Tallinn Airport authority Scandinavia and the Baltics have become a new As the conference’s host city’s Tallinn Airport gateway beween East and West resulting in an (Tallinna Lennujaam) prepares for a new retail influx of travellers from Asia. The session will concession, representatives from the airport and its include exclusive research into The Asian traveller partners speak of opportunities ahead. in the region and the experiences of travel-retail • Eero Pärgmäe, Tallinn Airport Chief brands and experts. Commercial Officer • Ahn Sang Joon, Bangalore International Airport • Nick Taylor, The Design Solution Vice President • Baltona speaker TBC • Garry Stasiulevicuis, Counter Intelligence Retail President 11:00 Understanding regional passenger behaviour • Mr. Matthias Attila Klute, Oriental General M1ndset Travel Retail Research Director Clara Trading Co-founder Pérez Perucchi presents exclusive research on Scandinavian & Baltic duty-free shoppers, with a 16:15 COFFEE BREAK particular focus on the ferries channel. 16:45 Crafting innovation in the product offer 11:30 COFFEE BREAK Redefining the travel-retail value proposition from price and product to experience via local 12:00 Realisation of a strong partnership: Riga Airport specialities, craft and new categories. and ATU Duty Free Riga Airport has embarked on an ambitious • Tito’s Handmade Vodka Managing Director transformation, developing and expanding its International John McDonnell operational facilities to service regional growth, • Viking Line Purchasing and Sales Manager while its commercial offer is being redesigned Beauty & Fashion Eva Rehnström offer brand in partnership with master concessionaire ATU and retailer perspectives. Duty Free. Riga Airport Director of Commercial department Arturs Saveljevs & ATU Duty Free Chief Strategy Officer- Strategy & Business Development Ahmet Kotehne discuss this transformation. 4 @DFNI #DFNIExpanding Horizons www.DFNIonline.com CONFERENCE DAY 2: WEDNESDAY JUNE 21 9:00 COFFEE & NETWORKING 11:30 COFFEE BREAK 9:30 Keynote: Finavia Senior Vice President and 12:00 Riding the evolution of Nordic travel-retail Helsinki Airport Director Ville Haapasaari growth The development of Helsinki as a hub providing The Nordic region experienced strong passenger the “shortest route between Asia and Europe” has growth in countries such as Sweden and Finland introduced a lucrative passenger mix to the Baltics in 2016. With further growth expected this year, and Scandinavia, to the benefit of travel retailers Dufry Group leverages on its 15 years in the region and brands alike. Finavia Senior Vice President and is primed to capitalise. Dufry Director of and Helsinki Airport Director Ville Haapasaari Business Development for Division (UK, Central & highlights this achievement. Eastern Europe) Fernando Pérez-Peña discusses opportunities within the increasing passenger mix – 10:00 Lithuanian airports accelerate into the future from the strong Nordic traveller base to Asian and 2017 is set to be an exciting year for Lithuanian Russian passengers. airports, which is set to reveal its first walkthrough concept at Kaunas Airport in June with Gebr 12:30 Creating a digital marketplace in travel-retail Heinemann, and launch a new tender for 1200sq m FLIO CEO Stephan Uhrenbacher considers how duty free concession in Vilnius Airport in September. airports, airlines, retailers and brands can leverage Lithuanian Airports Head of Non-aviation Services digital to increase revenues and communicate with Justinas Stepšys outlines its plans. travellers from the beginning to the end of their journey. 10:30 Harnessing the inflight appeal 13:00 Supplier and brand panel discussion With the growth of hybrid carrier airBaltic, which Navigating the challenges and opportunities last year achieved +10% passenger growth and of growing a brand in the Baltic and is set to accelerate that to +16% in 2017, has Scandinavian region and driving sales to propelled Riga, Latvia as the aviation hub of the an evolving customer base. Baltics. With routes set to further expand, airBaltic • Peter Rasmussen, Export Director at Liviko Senior Vice President E-Commerce, Sales & • Dmitry Schipakov, Regional Sales Director – Marketing Jouni Juhani Oksanen outlines its Travel Retail, Swarovski inflight commercial successes and plans. • Speaker TBC 11:00 A sense of place Bringing brand and environment to life through 14:00 Closing remarks design. Jordan Design Managing Director Ben • Kapila Gohel, Editor, DFNI Jordan presents the dynamics of creating a sense of place in travel-retail, with examples from 14:10 LUNCH brands and stores at airports and on ferry and cruise terminals. www.DFNIonline.com @DFNI #DFNIExpanding Horizons 5 SPEAKERS Jouni Juhani Oksanen Ahmet Kotehne Ahn Sang Joon Senior Vice President Chief Strategy Officer Vice President E-Commerce, Sales & ATU Duty Free Bangalore International Marketing Airport AirBaltic Corporation Jouni has a strong experience and Ahmet Kotehne, Chief Strategy Officer of Ahn is chief marketer of Olldu, which proven record of success of business ATU Duty Free, has been with the provides a digital platform for
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