PROGRAMME 7

EXPANDINGTRAVEL-RETAIL'S EVOLUTION IN THEHORIZONS BALTICS & SCANDINAVIA 19-22 JUNE 2017 • , • TALLINK SPA & CONFERENCE HOTEL

COCKTAIL RECEPTION PORTFOLIO & PEN LANYARD & BADGE HOST PARTNERS LUNCH SPONSOR SPONSOR SPONSOR SPONSOR

ASSOCIATE SPONSORS

WELCOME

elcome to Tallinn for the 2017 with travelling for the majority of these as Chinese and Japanese travellers via annual Duty-Free News Northern European travellers. Now, as the gateway of Helsinki. WInternational conference; aviation routes expand and regional The 2017 DFNI conference: Expand- Expanding Horizons. airports develop, Scandinavia’s ing Horizons features a top line-up of While this year marks DFNI’s 30th success in duty-free and travel-retail is speakers who will discuss how to drive anniversary, 2017 also sees the streaming into surrounding emerging sales from European and Asian travel- magazine celebrate its 10th annual markets in the Baltics – providing new lers alike, tackle the various challenges travel-retail and duty-free conference. and fresh opportunities for the industry. in conducting business in the region, Each year, DFNI receives feedback The Baltic and Scandinavian region’s update delegates on the latest con- from readers and delegates on the popularity is gaining momentum as an sumer insight research and regulatory topics and regions they require more exciting region of exploration for global movements and learn from retailers’ insight. From last year’s fantastic India travellers, particularly millennials: from and brands' experience in the region. Rising Conference in Mumbai, celebrat- experiencing the Danish art of Hygge, In addition, DFNI and our partners ing the country’s burgeoning marvelling at the Northern Lights or will host excellent networking and travel-retail market, to analysing discovering Medieval Tallinn and , social events including a welcoming Russian traveller spending habits and the experiences are unique and cocktail, gala-dinner and tour of unearthing opportunities on the African “Instagram worthy”– resulting in a medieval Tallinn, where you will experi- continent – we have guided the growing prospect of opportunities for ence the city’s history and culture. travel-retail industry through some of the Baltic airport, cruise and ferries This event would not be possible the most unique areas of interest and channels, Scandinavian border stores without the wisdom of our expert opportunity. and inflight markets. speakers and support of our sponsors. This year, DFNI returns to the region Meanwhile, an increasing demand for I would like to thank everyone taking to to examine and celebrate the evolution air travel from Asia, particularly China, the stage and sharing their insight and of travel-retail across airports, ferries, to Europe is apparent from our sponsors Riga International Airport, inflight and border channels and the emergence of direct Tito’s Handmade , Oris, JTI, subsequent opportunities that routes in recent years. Baltona Duty Free, Liviko, Perfetti Van have arisen since the 2010 DFNI The development of Melle, Mondelez International, Infinity, Scandinavian and Baltic Finnair’s routes to the Champagne Lanson and Lambretta travel-retail conference, in East, providing the Watches. Riga, Latvia. “shortest route I am sure you will find this a reward- Scandinavia has been one between Asia and ing and enjoyable event and look of travel-retail’s key markets Europe” has meant forward to learning about the Baltic since the launch of the the region has seen and Scandinavian’s buoyant travel- duty-free concept. Due to an influx of travel- retail market. heavy taxation in domestic lers from Kapila Gohel markets, duty-free shopping high-spending Editor has become synonymous nationalities such Duty-Free News International www.DFNIonline.com @DFNI #DFNIExpanding Horizons 3 AGENDA

CONFERENCE DAY 1: TUESDAY JUNE 20

8:30 Registration & Coffee 13:00 Burning issues ETRC Deputy Secretary General Julie Lassainge 9:00 Welcome and introduction discusses navigating threats to the regional travel- • Kapila Gohel, Editor, DFNI retail industry from the WHO, terrorism, regulation and other factors. 9:05 • Janek Stalmeister, CEO, Tallink

9:35 Travel and tourism in the region 13:30 LUNCH Sponsored by • Ott Sarapuu, Estonia Tourist Board • Jerome Goldberg, ForwardKeys 14:45 Panel: Maxing out on the new Asian traveller 10:00 Case study: Tallinn Airport authority Scandinavia and the Baltics have become a new As the conference’s host city’s Tallinn Airport gateway beween East and West resulting in an (Tallinna Lennujaam) prepares for a new retail influx of travellers from Asia. The session will concession, representatives from the airport and its include exclusive research into The Asian traveller partners speak of opportunities ahead. in the region and the experiences of travel-retail • Eero Pärgmäe, Tallinn Airport Chief brands and experts. Commercial Officer • Ahn Sang Joon, Bangalore International Airport • Nick Taylor, The Design Solution Vice President • Baltona speaker TBC • Garry Stasiulevicuis, Counter Intelligence Retail President 11:00 Understanding regional passenger behaviour • Mr. Matthias Attila Klute, Oriental General M1ndset Travel Retail Research Director Clara Trading Co-founder Pérez Perucchi presents exclusive research on Scandinavian & Baltic duty-free shoppers, with a 16:15 COFFEE BREAK particular focus on the ferries channel. 16:45 Crafting innovation in the product offer 11:30 COFFEE BREAK Redefining the travel-retail value proposition from price and product to experience via local 12:00 Realisation of a strong partnership: Riga Airport specialities, craft and new categories. and ATU Duty Free Riga Airport has embarked on an ambitious • Tito’s Handmade Vodka Managing Director transformation, developing and expanding its International John McDonnell operational facilities to service regional growth, • Viking Line Purchasing and Sales Manager while its commercial offer is being redesigned Beauty & Fashion Eva Rehnström offer brand in partnership with master concessionaire ATU and retailer perspectives. Duty Free. Riga Airport Director of Commercial department Arturs Saveljevs & ATU Duty Free Chief Strategy Officer- Strategy & Business Development Ahmet Kotehne discuss this transformation.

4 @DFNI #DFNIExpanding Horizons www.DFNIonline.com CONFERENCE DAY 2: WEDNESDAY JUNE 21

9:00 COFFEE & NETWORKING 11:30 COFFEE BREAK

9:30 Keynote: Finavia Senior Vice President and 12:00 Riding the evolution of Nordic travel-retail Helsinki Airport Director Ville Haapasaari growth The development of Helsinki as a hub providing The Nordic region experienced strong passenger the “shortest route between Asia and Europe” has growth in countries such as Sweden and Finland introduced a lucrative passenger mix to the Baltics in 2016. With further growth expected this year, and Scandinavia, to the benefit of travel retailers Dufry Group leverages on its 15 years in the region and brands alike. Finavia Senior Vice President and is primed to capitalise. Dufry Director of and Helsinki Airport Director Ville Haapasaari Business Development for Division (UK, Central & highlights this achievement. Eastern Europe) Fernando Pérez-Peña discusses opportunities within the increasing passenger mix – 10:00 Lithuanian airports accelerate into the future from the strong Nordic traveller base to Asian and 2017 is set to be an exciting year for Lithuanian Russian passengers. airports, which is set to reveal its first walkthrough concept at Kaunas Airport in June with Gebr 12:30 Creating a digital marketplace in travel-retail Heinemann, and launch a new tender for 1200sq m FLIO CEO Stephan Uhrenbacher considers how duty free concession in Airport in September. airports, airlines, retailers and brands can leverage Lithuanian Airports Head of Non-aviation Services digital to increase revenues and communicate with Justinas Stepšys outlines its plans. travellers from the beginning to the end of their journey.

10:30 Harnessing the inflight appeal 13:00 Supplier and brand panel discussion With the growth of hybrid carrier airBaltic, which Navigating the challenges and opportunities last year achieved +10% passenger growth and of growing a brand in the Baltic and is set to accelerate that to +16% in 2017, has Scandinavian region and driving sales to propelled Riga, Latvia as the aviation hub of the an evolving customer base. Baltics. With routes set to further expand, airBaltic • Peter Rasmussen, Export Director at Liviko Senior Vice President E-Commerce, Sales & • Dmitry Schipakov, Regional Sales Director – Marketing Jouni Juhani Oksanen outlines its Travel Retail, Swarovski inflight commercial successes and plans. • Speaker TBC

11:00 A sense of place Bringing brand and environment to life through 14:00 Closing remarks design. Jordan Design Managing Director Ben • Kapila Gohel, Editor, DFNI Jordan presents the dynamics of creating a sense of place in travel-retail, with examples from 14:10 LUNCH brands and stores at airports and on ferry and cruise terminals. www.DFNIonline.com @DFNI #DFNIExpanding Horizons 5 SPEAKERS

Jouni Juhani Oksanen Ahmet Kotehne Ahn Sang Joon Senior Vice President Chief Strategy Officer Vice President E-Commerce, Sales & ATU Duty Free Bangalore International Marketing Airport AirBaltic Corporation Jouni has a strong experience and Ahmet Kotehne, Chief Strategy Officer of Ahn is chief marketer of Olldu, which proven record of success of business ATU Duty Free, has been with the provides a digital platform for global management, digital strategy creation, company since 2006. Previously he was duty-free shoppers, retailers and brands. sales, product, project/program and the Deputy General Manager in charge Its mission is connecting the discon- operations management on highly of Operation Units. nected shopping experience and international environment. He has He graduated from Radford University providing duty-free customized market- worked on customer interface in many with a double degree and holds an MBA ing tools. different levels, from engineers to VPs to from the same school. He has previously Previously Ahn worked with leading CTOs, in B2B and B2C environments. worked at AT&T, Garanti Bank Luxem- airports in Asia and the Middle-East. bourg, Mezun.com. Especially he had taken leading roles in commercial development and travel-retail.

Garry Stasiulevicuis Fernando Pérez- Kapila Gohel President Peña Editor Counter Intelligence Director of Business Duty-Free News Retail (An NDP Group Development International (DFNI) company) Dufry Garry Stasiulevicuis is the President of Fernando Pérez-Peña is Dufry Business Kapila Gohel is Editor of Duty-Free News travel-retail analyst, researcher and Development Director – UK, Central and International (DFNI), the leading monthly category development company Counter Eastern Europe and has held the role subscription-based news publication for Intelligence Retail, formed after extensive since January 2016 when he returned to the global travel-retail industry. She experience working for leading retailers London from Spain following Dufry’s ac- joined DFNI in 2013 as Digital and and brand owners. quisition of World Duty Free Group. Deputy Editor responsible for covering CiR provides industry analysis and Involved with the duty-free sector since the global duty-free industry and the intelligence, global traveller statistics, 1999 when he joined Aldeasa, Pérez- magazine’s online counterpart market, shopper and consumer re- Peña held various director roles for DFNIonline.com. In 2014, she search, EPOS data handling, advanced Aldeasa and World Duty Free Group be- successfully oversaw the re-launch of category management and retail design tween 2005 and 2014. DFNIonline.com. and execution.

6 @DFNI #DFNIExpanding Horizons www.DFNIonline.com PDF_REKLAMA_BALTONA.pdf 1 02.06.2017 15:20:11

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Julie Lassaigne John McDonnell Ville Haapasaari Deputy Secretary General Managing Director SVP, Airport Director European Travel Retail International Finavia Corp. Confederation (ETRC) Fifth Generation Inc, home of Tito's Handmade Vodka Julie Lassaigne joined ETRC in 2013 John McDonnell began his career at Since July 2012 Ville Haapasaari has where she is responsible for managing Joseph E. Seagram & Sons in domestic been Finavia Airport Director at some of the key challenges affecting and global sales and marketing. Helsinki Airport. For the previous two the duty-free and travel-retail sector In January 2005 he joined Patrón as years he was line manager at Finnlines including product information to Chief Operating Officer and he is now HansaLink, and prior to that he was consumers, alcohol policy, air passen- Managing Director International at Tito’s Baltic Sea Liner Services Vice ger rights and transport security. Based Handmade Vodka, which in just two President. He graduated in forestry at in Brussels, Julie is the representative years has grown to 100 international the University of Helsinki. of ETRC with EU institutions and key locations. partners.

Stephan Uhrenbacher Jérôme Goldberg Ben Jordan Founder & CEO Global Retail & Travel Managing Director FLIO The Global Retail Division Director Jordan Design Ltd Airport App ForwardKeys

Stephan Uhrenbacher is the founder Jérôme Goldberg is Global Retail and Jordan Design Managing Director Ben and CEO of FLIO, the global airport app Travel Retail Division Director at Jordan founded his design agency in which was launched in 2015. ForwardKeys, which helps companies 1994. It specialises in premium and Previously Stephan founded Qype operating in the travel ecosystem with luxury brands in the duty-free sector. which he built into Europe’s largest local real-time, global analytics. He also Clients include Edrington, Beam review website, first as CEO then on the manages JMG-Research, a competi- Global, Whyte & Mackay, Diageo, board of directors until Qype was tive intelligence consulting company, Heineken and JTI. acquired by Yelp in 2012. He founded working on ad-hoc analysis, as well as Recent projects in the Baltic region several other internet companies such annual syndicated research on include a shop-in-shop for Highland as the short-term lettings platform traveller behaviours. Park, The Macallan and Famous Grouse 9flats.com and Germany’s leading He has an MA in Marketing and a BA in at Scandlines’ Puttgarden Bordershop. eco-market place avocadostore.de. Management.

8 @DFNI #DFNIExpanding Horizons www.DFNIonline.com Clara Pérez Justinas Stepsys Peter Rasmussen Perucchi Head of Non-aviation Export Director Travel Retail Research Services Liviko AS Director Lithuanian Airports m1nd-set SA Clara leads the team of analysts working Head of Non-aviation Services at Since finishing his military career in on travel-retail research projects at Lithuanian Airports for the past three 1995 Peter has been working with m1nd-set, and manages m1nd-set’s years, Justinas Stepsys was previously international and spirits consultancy work for global clients from Head of Non-aviation Services unit at companies, among others Altia OY various categories in travel-retail, as well Vilnius Airport. He has a project man- – Finland, Marie Brizard W & S – France, as industry associations and several agement diploma from IATA Training & Spirit France - France and now in AS leading retailers. Development Institute, a master’s Liviko – Estonia. She has often been invited to speak and degree in real estate management and a Based in Tallinn and managing Liviko share m1nd-set’s insights on the global degree in civil engineering. Export together with rest of the dynamic traveller and shopper at various industry export team. conferences.

Matthias Attila Klute Arturs Saveljevs Dmitry Schipakov Co-Founder Director of Commercial Regional Sales Director Oriental General Trading Department Travel Retail RIGA International Swarovski Airport SJSC Matthias A. Klute is the Co-Founder of Arturs Saveljevs is Director of the Dmitry Shchipakov joined Swarovski in Oriental Group, established in the 1997 Commercial department at RIGA 2004. Now Regional Sales Director he with head offices in Dubai, U.A.E. International Airport. He assumed this assumes the full responsibility for a The family-owned diversified business sets role in September 2007 and is responsi- customer portfolio that comprises the its focal point on creating & producing high ble for the airport’s non-aviation world's leading travel-retail operators quality private tobacco brands for the commercial activities. and the biggest independent partners world market. Having an extensive Arturs began his aviation career in 2003 of Swarovski's consumer goods experience in catering tailor-made brand when he joined RIGA International business ranging from companies concepts to a growing universal client Airport Operations. In 2005, he was listed on stock exchange to local base, Oriental Group also entered the appointed the Non-Aviation Marketing jewellery chain stores. duty-free business segment by having Manager and later the Director of the commenced its own Duty Free Shops marketing department. operations in Central and East Asia. www.DFNIonline.com @DFNI #DFNIExpanding Horizons 9 SPEAKERS

Eero Pärgmäe Nick Taylor Eva Rehnström Chief Commercial Officer Executive Director (Design) Purchasing and Sales Tallinna Lennujaam AS The Design Solution Manager Beauty & Fashion Viking Line Abp

A graduate of the University of Tartu in Executive Director (design) at The Design Current: Purchasing and Sales Manager Estonia, Eero Pärgmäe has been Chief Solution, Nick has 20 years’ experience Beauty & Fashion at Viking Line Abp Commercial Officer at Tallinn Airport since in the design of major global retail • Started at Viking Line as Shop & November 2015. Prior to this he was projects and has undertaken work for Concept Developer Development Manager at Tallinn Science DAA, Dufry & King Power (Thailand). • Then moved into the Beauty category Park Technopol which followed eight He has worked with brands including as Category Manager Beauty years as Deputy Secretary General for Hennessey, Remy and JTI on airport • Chairperson at Nordic Travel Retail transport at the Ministry for Economic duty-free projects, and has thus gained a Group since 2015 Affairs and Communications for Estonia. thorough understanding of their de- • Prev. Member of the Board Previous to this, at Enterprise Estonia, mands and latest merchandising • University Degree: Master of Science which promotes business and regional concepts. from Helsinki School of Economics policy in Estonia. Ott Sarapuu Marketing Director Visit Estonia/Estonian Tourist Board

Ott Sarapuu studied economy and journalism at Tartu University, Estonia. Since 2009 he has been responsible for the exhibition of Seaplane Harbour and for development projects at Estonian Maritime Museum. In 2014 he joined Estonian Tourist Board. His responsibilities include brand management, marketing campaigns, media relations and press visits, digital marketing.

10 @DFNI #DFNIExpanding Horizons www.DFNIonline.com SOCIAL EVENTS

Drinks Reception Gala Dinner Liviko Brewery & City Tour Monday 19 June 2017 Tuesday 20 June 2017 Thursday 22 June 2017 19:00, Conference Centre Foyer & Terrace 19:00, Energy Discovery Centre,Tallinn Departing at 9:30am from Tallink Spa and Conference Hotel Tallink Spa and Conference Hotel

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