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Training Front Line Personnel to Provide Quality Customer Service
Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service NOVEMBER 2003 Katherine Brower Associate Director Ellyn Shannon Transportation Planner Karyl Berger Research Associate Permanent Citizens Advisory Committee to the MTA 347 Madison Avenue, New York, NY 10017 ACKNOWLEDGEMENTS The authors would like to acknowledge the professional and courteous customer assistance provided to them by personnel at all the transportation agencies contacted during the preparation of this report. This report has been a work in progress for many months and there are many people the authors would like to recognize for their time, assistance and perseverance in obtaining and sharing volumes of information with us. At the LIRR, special thanks go to Director of Government Affairs Janet Lewis who helped coordinate meetings and garnered the information from a variety of departments and personnel. Also at the LIRR, we would like to thank: Robert Cividanes, Donald Corkery, James Coumatos, Dr. John Diekman, Nathaniel Ham, Raymond P. Kenny, Rosanne Neville, Chris Papandreou, William E. Sellerberg and Fred Wedley. Metro-North staff were instrumental in pulling together a mountain of information and we want to acknowledge and thank: Margarita Almonte, Delana Glenn, Gus Meyers, George Okvat, Mario Riccobon, John Roberto, Mark Stoessner, Tom Tendy and Diana Tucker. The authors would also like to specially thank Lois Tendler, NYC Transit director of Government and Community Relations and Deborah Hall-Moore, Assistant director of Government and Community Relations. Without them, we would have never been able to complete this report. Also at NYC Transit, we would like to thank: Ralph Agritelley, Fred Benjamin, Rocco Cortese, Nathaniel Ford, Termaine Garden, John Gaul, Daniel Girardi, Anthony Giudice, John Grass, Kevin Hyland, Christopher Lake, Robert Newhouser, Louis Nicosia, Millard Seay, Barbara Spencer, Jennifer Sinclair and Steve Vidal. -
1 FULL BOARD MINUTES DATE: December 17, 2009 TIME: 6:00
FULL BOARD MINUTES DATE: December 17, 2009 TIME: 6:00 P.M. PLACE: St. Vincent’s Hospital, 170 W. 12th St. Cronin Auditorium, 10th Floor BOARD MEMBERS PRESENT: Steve Ashkinazy, Keen Berger, Tobi Bergman, Carter Booth, Sigrid Burton, Maria Passannante Derr, Doris Diether, Ian Dutton, Sheelah Feinberg, Elizabeth Gilmore, Alison Greenberg, Sasha Greene, Jo Hamilton, Chair, Community Board #2, Manhattan (CB#2, Man.), Anne Hearn, Brad Hoylman, Mary Johnson, Zella Jones, Renee Kaufman, Susan Kent, Arthur Kriemelman, Evan Lederman, Raymond Lee, Edward Ma, Ke-Wei Ma, Jason Mansfield, Lois Rakoff, David Reck, Robert Riccobono, Rocio Sanz, Maury Schott, Arthur Z. Schwartz, Shirley Secunda, Shirley H. Smith, Richard Stewart, Elaine Young BOARD MEMBERS EXCUSED: Makrand Bhoot, Harriet Fields, Edward Gold, Jane McCarthy, Judy Paul, Erin Roeder, Wendy Schlazer, James Solomon, Carol Yankay, Jin Ren Zhang BOARD MEMBERS ABSENT: Lisa Cannistracci, David Gruber, Sean Sweeney, Annie Washburn BOARD STAFF PRESENT: Bob Gormley, District Manager, and Florence Arenas, Community Coordinator GUESTS: Congressman Jerrold Nadler’s office; Crystal Gold-Pond, Senator Tom Duane’s office; Mary Cooley, Sen. Daniel Squadron’s office; Lolita Jackson, Mayor Michael Bloomberg’s office; Sandy Myers, Man. Borough President Scott Stringer’s office; Lisa Parson, Assembly Member Deborah Glick's office; John Ricker, NYC Comptroller’s office; Noah Isaacs, Council Speaker Christine Quinn’s office; Paul Nagle, Council Member Alan Gerson, Council Member Alan Gerson’s office; Kate Mikuliak, Council Member Rosie Mendez’s office; Caspar Luard, Tom Kowal, Ken Lill, Ekow N. Yahkay, Jayesh Hasihosan, Sebastian Bilitzu, Theodore Goodman, Vikram Awasthi, Terri Cude, Lucille DeVito, Joan Engel, Mike DeBellis, John Rappaport, Linda Myers, Jay Tall, Peter Voletsky, Barbara Resnicow, Honi Klein, Bethany Bernard, Claudia Seymour MEETING SUMMARY Meeting Date –December 17, 2009 Board Members Present – 35 Board Members Excused– Board Members Absent 1 I. -
Sounds of the Great Religions
The Voice of the West Village WestView News VOLUME 14, NUMBER 6 JUNE 2018 $1.00 Sounds of the Great Religions By George Capsis ate—"Papadopoulos" which means “son of the father, or more accurately, son of the The dramatic, almost theatrical interior priest, for as you know, Greek priests can space of St. Veronica invites imaginative and do marry). uses and we came up with The Sounds A very young looking Panteleimon came of the Great Religions, a survey of great down for lunch in the garden and shortly it musical moments from the world’s great was like talking to a relative. That is what religions. is great about being Greek—it is really one Having been exposed to the Greek Or- big family. thodox church (my father was Greek, my I casually mentioned how long I thought mother a Lutheran German), I knew how the presentation should be and he snapped dramatic it could be so I called Archdea- "no, no, that's too long. Yah gotta make it con Panteleimon Papadopoulos who is in shorter.” charge of music at the Archdiocese. We were hours away from sending to the Archdeacon Panteleimon Papadopoulos A HUNDRED VOICES ECHO A THOUSAND YEARS: The Musical Director of the Greek Orthodox printer when I asked if he could send some (yes I know Greek names are a bit much Church offered its choir to celebrate the great moments in Orthodox history for the Sounds of thoughts about the presentation and here but in this case the last name is appropri- the Great Religions program at St. -
Capital Program Oversight Committee Meeting
Capital Program Oversight Committee Meeting March 2016 Committee Members T. Prendergast, Chair F. Ferrer R. Bickford A. Cappelli S. Metzger J. Molloy M. Pally J. Sedore V. Tessitore C. Wortendyke N. Zuckerman Capital Program Oversight Committee Meeting 2 Broadway, 20th Floor Board Room New York, NY 10004 Monday, 3/21/2016 1:45 - 2:45 PM ET 1. PUBLIC COMMENTS PERIOD 2. APPROVAL OF MINUTES February 22, 2016 - Minutes from February '16 - Page 3 3. COMMITTEE WORK PLAN - 2016-2017 CPOC Committee Work Plan - Page 6 4. QUARTERLY MTA CAPITAL CONSTRUCTION COMPANY UPDATE - Progress Report on Second Avenue Subway - Page 8 - IEC Project Review on Second Avenue Subway - Page 17 - Second Avenue Subway Appendix - Page 22 - Progress Report on East Side Access - Page 23 - IEC Project Review on East Side Access - Page 33 - East Side Access Appendix - Page 39 - Progress Report on Cortlandt Street #1 Line - Page 40 - IEC Project Review on Cortlandt Street #1 Line - Page 47 5. CAPITAL PROGRAM STATUS - Commitments, Completions, and Funding Report - Page 51 6. QUARTERLY TRAFFIC LIGHT REPORTS - Fourth Quarter Traffic Light Reports - Page 59 7. QUARTERLY CAPITAL CHANGE ORDER REPORT (for information only) - CPOC Change Order Report - All Agencies - Page 118 Date of next meeting: Monday, April 18, 2016 at 1:15 PM MINUTES OF MEETING MTA CAPITAL PROGRAM OVERSIGHT COMMITTEE February 22, 2016 New York, New York 1:15 P.M. MTA CPOC members present: Hon. Thomas Prendergast Hon. Fernando Ferrer Hon. Susan Metzger Hon. John Molloy Hon. Mitchell Pally Hon. James Sedore Hon. Carl Wortendyke MTA CPOC members not present: Hon. -
Safe Routes to Transit Bus Rapid Transit Planning Guide – Pedestrian Section Overview
SSAFEAFE RROUTESOUTES TTOO TTRANSITRANSIT BUS RAPID TRANSIT PLANNING GUIDE PEDESTRIAN SECTION Nelson Nygaard DPOTVMUJOHBTTPDJBUFT Table of Contents Overview .......................................................................................................................................... 1 Safety ................................................................................................................................................ 2 Key Elements of Pedestrian Safety ...........................................................................................2 Crash History ...............................................................................................................................9 Accessibility .................................................................................................................................. 19 Physical Conditions ..................................................................................................................19 Quality of Pedestrian Experience ............................................................................................21 Connectivity .................................................................................................................................. 25 Service Zones .............................................................................................................................25 Origin-Destination Analysis ....................................................................................................26 Transfers -
Integrated Service Information and Management: B Division 2-14 Capital Program Oversight Committee
Integrated Service Information and Management: 2-1 B Division Capital Program Oversight Committee July 23, 2012 A Division • Automatic Train Supervision (ATS) – Schedule-based train tracking, monitoring, & interlocking control – Provides train arrival information – Beneficial Use achieved in March 2008 2-2 • Public Address / Customer Information Screens (PA/CIS-II) – Deliver audio, visual & train arrival messages in passenger stations – Beneficial Use achieved in December 2011 – Working with MTA to provide train arrival data to application developers • The success of these systems created an expectation for the B Division MTA New York City Transit B Division • Focus was to provide Train Arrival Information in stations – No centralized train tracking in place – Few portions of the B Division have modernized interlockings – Conducted five technology pilots to test various train tracking options 2-3 • Findings and lessons learned from the 2009 Flooding and 2010 Winter Storm incidents: – Need to re-focus project priority to provide centralized service monitoring and information at the RCC followed closely by customer information – System must include schedules and allow for en-route updates – System must deliver information to stations and application developers MTA New York City Transit Comparing the B Division to the A Division 2-4 A Division B Division Comparing the B Division to the A Division 2-5 A Division B Division Modernized: Control Modernized: Monitor Non-modernized Comparing the B Division to the A Division A Division B Division -
April 2018 Amendment CPRB
SubmittedInterior_April2018_CapProg_Ex SummFEB_2018 4/23/18 12:16 PM Page 1 MTA Capital Program 2015–2019 Renew. Enhance. Expand. CAPITAL PROGRAM Amendment No. 3 mta.info/capital As Submitted to the Capital Program Review Board April 2018 1 18 Table of Contents Executive Summary……………………………………….……………………………………………………………………………….. 1 Overview……………………………………….……………………………………………………………………………………………….. 21 Program Evolution and Proposed Changes ……………………..………………………………………………..………..…………….… 24 Investment Summary……………………………………………………………………..………..……………………………….………………… 25 Program Funding……………………………………………………………………………………………………………..………..…………..…… 26 MTA Core……………………………………….……………………………………………….……………………………………………... 29 MTA New York City Transit……………………………………………………………………………………………………………………………..…… 29 MTA Long Island Rail Road………………………………………………………………………………………………………………………….. 49 MTA Metro-North Railroad…………………………………………………………………………………………………………………………… 63 MTA Bus Company……………………………………………………………………………………………………………………………………… 75 MTA Interagency…………………………………………………………………………………………………………………………………………. 79 MTA Network Expansion……………………………………………………………….………………………..……………………….. 85 MTA Bridges and Tunnels……………………………………………………….………………………………………………...…….. 97 Project Listings………………………………………………………..……………………………………………………………...……… 107 MTA New York City Transit…………………....…………………………………….……………………………………………………………………….. 111 MTA Long Island Rail Road……………………………………………………………………………………………………………..…………… 135 MTA Metro-North Railroad……………………………………………………………………………………………..……..….….….….….…… 143 MTA Bus Company…………………………………………………………………………………………………………………..………….….…. -
West Village CHELSEA • GREENWICH VILLAGE • LADIES MILE SHOPPING DISTRICT • MEATPACKING DISTRICT • SOHO
West Village CHELSEA • GREENWICH VILLAGE • LADIES MILE SHOPPING DISTRICT • MEATPACKING DISTRICT • SOHO Streets East 19 St, B12 Mulry Square, F8 West 10 St, F10, G8, J6 Points of Interest Center Stage, B11 Colonial House Inn, A6 # Flatiron Building, A11 Himalayan Institute of New York, E11 Lawrence A. Wien Center, B12 New York Shambala Center, A9 Pier 54, 56, E2 High School, D10 Sullivan Street Playhouse, K11 # Village Vanguard, F8 East 20 St, B12 Ninth Av, B-E5 West 11 St, F10, G7, H5 Chabad Center for Jewish Discovery, B9 Congregation Beth Simchat Forbes Magazine Gallery, E11 Hotel Gansevoort, E5 Legacy School for Integrated Studies, E10 New York Studio School, G11 Pier 59, C1 St. Francis Xavier College, D10 Sundance Institute, M9 Ward-Nasse Gallery, M11 Abingdon Square, F6 East 21 St, B12 Patchin Place, F9 West 12 St, E10, F7, G4 ABC Carpet & Home, B12 Chabad Synagogue, B9 Torah, G5 Foundation Center, D11 Hotel Verite, B12 Leo House, A5 # New York University, G12, J12 Pier 60, 61, B1 St. John’s in-the-Village Church, F7 Sweet Basil, H8 Washington Arch, H11 Key Bank St, F7, H4 East 22 St, A12 Perry St, G7, J5 West 13 St, E4-10 Abingdon Square Memorial, F6 Chambers Fine Art, B2 Congregation Derech Amuno, G7 Four Points by Sheraton Hotel, M9 Hudson Depot, D2 Lesbian & Gay Community Center, E7 Bobst Library, J12 Pier 62, A1 St. John’s Lutheran Church, H8 Tenri Cultural Institute, E10 Washington Square Hotel, G10 # Washington Square Park, H11 Barrow St, J8, K6 Eighth Av, B-F6 Prince St, L11 West 14 St, D4-10 Actor’s Playhouse, H8 Chelsea, A5, C10 Congregation Emunath Israel, A7 French Evangelical Presbyterian Hudson Guild-Fulton Senior Center, C4 Liberty HS, Academy for Law School, J10 Players Theatre, J10 # St. -
Long Island Committee Meeting
Long Island Committee Meeting March 2015 Members M. Pally, Chair J. Ballan F. Ferrer, MTA Vice Chairman I. Greenberg J. Kay C. Moerdler J. Molloy J. Sedore V. Tessitore, Jr. C. Wortendyke N. Zuckerman Long Island Committee Meeting 2 Broadway, 20th Floor New York, New York Monday, 3/23/2015 9:30 - 10:30 AM ET 1. PUBLIC COMMENTS PERIOD 2. Approval of Minutes - February 23, 2015 LIRR Minutes - Page 4 3. 2015 WORK PLAN LIRR 2015 WORK PLAN - Page 10 4. AGENCY PRESIDENTS’/CHIEF’S REPORTS a. LIRR President’s Report (no material) b. MTA Capital Construction Report MTA Capital Construction Report - Page 16 c. MTA Police Report MTA Police Report - Page 22 5. INFORMATION ITEMS a. Annual Strategic Investments & Planning Study Annual Strategic Investments & Planning Study - Page 27 b. Track Work Program Schedule Changes Track Work Program Schedule Changes - Page 45 c. Annual Elevator/Escalator Report Annual Escalator/Elevator Report - Page 46 6. ACTION ITEM a. Amendment to Gateway Agreement Amendment to Gateway Agreement - Page 54 7. PROCUREMENTS a. LIRR Procurements LIRR Procurements - Page 58 i. Non-Competitive (No Items) ii. Competitive LIRR Competitive Procurements - Page 62 iii. Ratifications (No Items) b. MTA CC Procurements MTACC Procurements - Page 65 i. Non-Competitive (No Items) ii. Competitive (No Items) iii. Ratifications MTACC Ratifications - Page 68 8. PERFORMANCE SUMMARIES a. Operations i. Transportation Operations-Transportation Report - Page 70 ii. Mechanical Operations - Mechanical Report - Page 75 iii. Safety Operations - Safety Report - Page 78 iv. Enhanced Safety Memo Enhanced Safety Memo - Page 82 b. Financial Financial Report - Page 83 c. Ridership Ridership Report - Page 104 d. -
Proposed MTA Capital Program 2010-2014
Proposed MTA Capital Program 2010-2014 September 23, 2009 TABLE OF CONTENTS Page OVERVIEW 1 The MTA 2010-2014 Capital Program-- “Preserving the Transportation System’s Rich Heritage for Future Generations” INTRODUCTION 15 Investment Summary and Program Funding CORE CPRB CAPITAL PROGRAM: 2010-2014 MTA NYC Transit Capital Program 25 Overview Program Plan MTA Long Island Rail Road Capital Program 53 Overview Program Plan MTA Metro-North Railroad Capital Program 77 Overview Program Plan MTA Bus Company Capital Program 101 Overview Program Plan MTA-Wide Security and Safety Capital Program 109 Overview Introduction MTA Interagency Capital Program 115 Overview Program Plan NETWORK EXPANSION: 2010-2014 MTA Capital Construction Capital Program 125 Overview Program plan MTA BRIDGES AND TUNNELS CAPITAL PROGRAM: 2010-2014 143 Overview Program Plan PROGRAM PROJECT LISTINGS: 2010-2014 165 Proposed 2010-2014 Capital Program (This page intentionally left blank.) Proposed 2010-2014 Capital Program THE 2010-2014 CAPITAL PROGRAM: Preserving the Transportation System’s Rich Heritage for Future Generations Introduction The MTA’s network of subways, buses and railroads move 2.6 billion New Yorkers a year, about one in every three users of mass transit in the United States and two thirds of the nation’s rail riders. MTA bridges and tunnels carry nearly 300 million vehicles annually—more than any bridge and tunnel authority in the nation. This vast transportation network –North America’s largest— serves a population of 14.5 million people in the 5,000 square–mile area fanning out from New York City through Long Island, southeastern New York State and Connecticut. -
BULLETIN - JUNE, 2013 Bulletin Electric Railroaders’ Association, Incorporated Vol
The ERA BULLETIN - JUNE, 2013 Bulletin Electric Railroaders’ Association, Incorporated Vol. 56, No. 6 June, 2013 The Bulletin MANHATTAN RAILWAY ELECTRIFICATION Published by the Electric COMPLETED 110 YEARS AGO Railroaders’ Association, Incorporated, PO Box 3323, New York, New York 10163-3323. At the turn of the 20th century, most transit was tested on Sixth Avenue, transporting a systems were converting to electric traction, train with 192 invited guests from Rector to th For general inquiries, but Manhattan Railway was still operating 58 Streets in 19 minutes. contact us at bulletin@ reliable little Forney steam locomotives. The Compressed air locomotives were also test- erausa.org or by phone company’s officials were reluctant to experi- ed on the Second Avenue Elevated. On Oc- at (212) 986-4482 (voice ment with the new invention—electricity. tober 27, 1881, four cars weighing 81 tons in mail available). ERA’s Meanwhile, several inventors were testing a train propelled by a compressed air loco- website is www.erausa.org. electric motor devices on Manhattan Rail- motive were able to keep to their schedule way’s lines. On August 27, 1885 the first while operating from Harlem to South Ferry, Editorial Staff: electric train ran on the Ninth Avenue’s mid- with the air pressure diminishing from 600 Editor-in-Chief: dle track between 14th and 50th Streets. Dur- PSI to 195 PSI en route. On September 1, Bernard Linder News Editor: ing intervening years, several such test trains 1897 a five-car train with a load representa- Randy Glucksman were then operated. Before making a perma- tive of 100 passengers per car compared the Contributing Editor: nent installation the company also experi- performance of steam to compressed air. -
Long Island Committee Meeting
Long Island Committee Meeting March 2018 Members M. Pally, Chair R. Glucksman I. Greenberg S. Metzger C. Moerdler J. Molloy S. Rechler V. Tessitore V. Vanterpool J. Vitiello C. Wortendyke N. Zuckerman Long Island Rail Road Committee Meeting 2 Broadway 20th Floor Board Room New York, NY Monday, 3/19/2018 9:30 - 10:30 AM ET 1. PUBLIC COMMENTS PERIOD 2. Approval of Minutes - February 20, 2018 Approval of Minutes - February 20, 2018 - Page 4 3. LIRR 2018 WORK PLAN LIRR 2018 Work Plan - Page 18 4. AGENCY PRESIDENTS’/CHIEF’S REPORTS LIRR President’s Report (no material) MTA Capital Construction Report MTA Capital Construction Report - Page 25 MTA Police Report MTA Police Report - Page 29 5. ACTION ITEMS Extension of Refund Period for Railroad Tickets Extension of Refund Period for Railroad Tickets - Page 35 6. INFORMATION ITEMS Annual Strategic Investments & Planning Study Annual Strategic Investments & Planning Study - Page 38 Annual Elevator/Escalator Report Annual Elevator/Escalator Report - Page 61 Spring Trackwork Programs Spring Trackwork Programs - Page 68 Customer Satisfaction Survey Customer Satisfaction Survey - Page 70 PTC Status Report PTC Status Report - Page 96 7. PROCUREMENTS LIRR Procurements LIRR Procurements - Page 114 Competitive LIRR Competitive - Page 118 Non-Competitive (No Items) Ratifications LIRR Ratifications - Page 127 MTA CC Procurements (No Items) Competitive Non-Competitive Ratifications 8. PERFORMANCE SUMMARIES Operations - Transportation Operations - Transportation - Page 130 Operations - Mechanical Operations - Mechanical - Page 135 Operations - Safety Operations - Safety - Page 140 Financial Report Financial Report - Page 143 Ridership Report Ridership Report - Page 163 Capital Program Report Capital Programs Report - Page 170 Next Committee Meeting: Joint MNR/LIRR Monday, April 23rd at 8:30 a.m.