The BG News November 7, 1997
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Bowling Green State University ScholarWorks@BGSU BG News (Student Newspaper) University Publications 11-7-1997 The BG News November 7, 1997 Bowling Green State University Follow this and additional works at: https://scholarworks.bgsu.edu/bg-news Recommended Citation Bowling Green State University, "The BG News November 7, 1997" (1997). BG News (Student Newspaper). 6243. https://scholarworks.bgsu.edu/bg-news/6243 This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License. This Article is brought to you for free and open access by the University Publications at ScholarWorks@BGSU. It has been accepted for inclusion in BG News (Student Newspaper) by an authorized administrator of ScholarWorks@BGSU. Directory SPORTS OPINION TODAY Switchboard 372-2601 Men's Soccer Tom Mather searches for the ultimate Classified Ads 372-6977 financial aid Display Ads 372-2605 NIU 1 Editorial 372-6966 Sports 372-2602 BG 4 *** clouds Entertainment 372-2603 Falcons advance to NATIONAL S Story idea? Give us a call semifinals of MAC tour- and rain weekdays from I pm. to 5 pm.. or nament, play No. 2 seed Prosecutors introduce fertilizer receipt found in e-mail: "[email protected]" MAC Tournamnet Kentucky today at 2:30 Nichols' home High: 54 Low: 40 FRIDAY November 7,1997 Volume 84, Issue 52 The BG News Bowling Green, Ohio "Serving the Bowling Green community for over 75 years # BG adopts Disney philosophy y ¥ □ Author Tom Connel- ing to Duane Whitmire, computer The seven lessons included in said. Below are the seven lessons Connellan stresses in teaching service help center analyst. the book are: The competition The book focuses on the ser- lan applies Disney's ser- how to be customer service-oriented. He will be speaking in Connellan's presentation, is anyone the customer compares vice philosophy of Disney World, the Grand Ballroom Monday at 3:30 p.m. vice philosophy to that "Students First...using Service you with including the "aggressively Quality at BGSU," will take place ■ Pay fantastic attention to friendly" nature of its em- Lesson 1: The competition is anyone the of Bowling Green. Monday from 3:30 p.m. to 5 p.m. detail ployees, he said. customer compares with you in the Lenhart Grand Ballroom. ■ Everyone walks the talk In his proposal, Whitmire said Lesson 2: Pay fantastic attention to detail By MAUREEN BARRY It is sponsored by the Offices of ■ Everything walks the talk he suggested that a follow-up The BG News the President and the Provost ■ Customers are best heard team be assembled to address Lesson 3: Everyone walks the talk and is arranged by University through many ears each lesson and apply it to the Lesson 4: Everything walks the talk Customer service and reten- Computer Services and Tele- ■ Reward, recognize and University. Lesson 5: Customers are best heard tion are concepts often related to communication Services. celebrate The administration saw a video businesses. The presentation is open to the ■ Everyone makes a differ- tape of one of Connellan's pre- through many ears In his book, "Inside the Magic public because Disney's philoso- ence sentations after the proposal was Lesson 6: Reward, recognize and celebrate Kingdom," Tom Connellan, an phy can be applied to any type of Whitmire said he submitted a submitted, according to Whit- Lesson 7: Xvryonx makxs a diffrxncx authority on organizational institution or organization, proposal to bring Connellan to mire. changes necessary to create high Whitmire said. the University after reading "Tom Connellan is one of the most dynamic speakers I've ever performance, applies seven keys "It ties directly into the Uni- Connellan's book last summer. Source "Ins*)*!"* Magtc Kingdom" BO N«w* Qrapnc by D*r1a A VAmock« to Disney's success to the Uni- versity's priority this year, "It was one of the best books versity's service quality, accord- which is 'students first,'" he said. I've read in 20 years," Whitmire • See CONNELLAN, page four. Familiar Pond-ering USG brings Miss faces move to new America to BGSU □ Miss America Tara in bringing Holland to the Uni- positions wmia versity are Eileen Sullivan and Dawn Holland to speak Maryann Russell. to University about lit- Sullivan, USG advisor, worked eracy. with members of the Student De- □ Barbara Waddel I has velopment Workshop to ensure moved from the Univer- the activities of the weekend will sity police to the Office By ANDREA VITANZA run smoothly. The BG News Russell, program coordinator of Affirmative Action for USG cabinet, will be escort- and Disability Resour- She is perphaps one of the most ing Holland throughout her stay recognizable figures of our time. at the University. She will be in- ces. Her signature wave is one of her volved in every facet of Hol- . IP! ^ most distinguishable trade- land's visit, from joining her for By SARAH BEDNARSKI marks. She is Miss America. dinner to sitting in during lec- The BG News However, on this day it is not tures and speeches. how she walks down the runway According to Russell, Hol- People have been shifting posi- that is on everyone's minds, but land's visit will bring excitement tions in the offices of University her desire to use that recog- and awareness to the University. police and Affirmative Action. nizability to spread a very impor- "This will be a very beneficial Barbara Waddell, University tant message. event," Russell said. "She has so public information officer, has Tara Dawn Holland, Miss many talents and uses them in changed positions. She has America 1997, will be addressing such a positive way. She is an moved to the Office of Affirma- the University on Saturday to inspiration to children and peo- tive Action and Disability Re- Af■•clMcd Prcii photo speak about a subject of great ple of all ages." sources. importance: Literacy. Following the lecture, Holland Waddell said she is excited Bob Merz of Norwood, Ohio, looks out over the Eden Park Overlook in a light rain next to a reflecting Once Holland arrives at the will be the "special guest" at a about her new position and it pond Thursday. University, she will participate children's program to be held at provides her with the opportuni- in a roundtable discussion with the University Bookstore from ty to work in other areas of the 20 University student leaders. 10 am. to 2 p.m. The program University. These leaders will have an oppor- will feature games, puppet "The people here have been tunity to speak with Holland be- shows, prize giveaways and a very supportive," she said. "It is Nantes program beneficial fore Saturday's speech about story telling and autographing only for one year, until [Marshall such topics as the importance of session by the popular children's Rose] has the opportunity to do □ Summer study France offered to University programs, all majors are wel- student involvement. book characters, the Berenstain another search for someone students. The program began in come to participate in this pro- Holland will be the feature Bears. else." abroad in France offers 1980 and approximately 17 stu- gram. speaker for the 1997 Celebration "I definitely think her visit is The position will help her to courses on international dents study abroad each sum- Students study at one of the top of Children's Literacy month. important to the students," Rus- learn new ideas, Waddell said. mer. Currently 36 French stu- five business schools in France. She will deliver a community lec- sell said. "I think that she will be She said she hopes to take those business. dents are studying at the Univer- They live with a French host fam- ture on literacy that will begin at able to connect with the students skills and adapt them to the Pub- sity. ily and attend classes for five 9 a.m. in Room 115 of the Educa- through her messages of litera- lic Safety department. By BRANDI BARHITE "It's an experience that some weeks learning about interna- tion Building. cy." "I think this will be a good op- The BG News may only experience once," said tional business and ethics. They The speech will center around portunity to continue to build Stephanie Giedlinski, assistant also spend a week in Brussels. Holland's interests in literacy, a Saturday's programs are being community and adopt different Some University students may director of the Nantes-France Every week a different profes- subject she is no stranger to. She sponsored by the University ideas to other areas of the Uni- find themselves writing their program. sor from a different country tea- was appointed by President Bill Bookstore in cooperation with versity," Waddell said. "How I spent my summer vaca- Giedlinski believes that it is ches the students an internation- Clinton as the national spokes- the Office of the Provost. Marshall Rose, director of the tion" essays in French beneficial for a student to expe- al topic. All professors do speak person for the Library of Con- Office of Affirmative Action and The Nantes-France program is rience a different culture and English, but French-speaking gress' program of literacy All activities are open to the Disability Resources, said Wad- a six-week summer business different college atmosphere. awareness. public and everyone is encour- aged to attend. dell was the most qualified for exchange program in Nantes, Unlike other study-abroad • See FRANCE, page five. The two women instrumental the position and is a leading trainer in the area of diversity. He said she understands the sen- sitive issues. Director candidate plans to develop campus link' "She already has an under- □ Suzanne Pryga, ap- intentions if hired as director of pus is also unique," she said.