FACILITIES MANAGEMENT HEALTH SECTOR » 2

<< NEIL SHAWCROSS The adjacent painting was created by artist Neil Shawcross to illustrate the evolution of the McLaughlin & Harvey brand from 1853 to the present. It symbolises that while our face has changed, our values remain the same.

“NOTHING CHANGES & YET EVERYTHING IS COMPLETELY DIFFERENT” ALDOUS HUXLEY FACILITIES MANAGEMENT » 4

OUR APPROACH

For over 160 years McLaughlin & Harvey has combined traditional values and experience, with an advanced innovative approach.

We operate throughout the United We have a strong commitment to Kingdom and Ireland, and pride delivering quality cost effective solutions ourselves on delivering quality building for our customers within a safe, construction, fit-out, civil engineering, considerate working environment. and facilities management projects. Through proactive stakeholder We work in various sectors including engagement we have implemented a health, education, industrial, retail, strong Corporate Social Responsibility sporting venues, marine and rivers, (CSR) strategy, facilitating a sustainable transport infrastructure, offshore, business which supports the health, energy, commercial, and leisure. safety, welfare, and well-being of our workforce, customers, supply chain and the local communities in which we work.

Our core values and strengths are: • Hands on accessible leadership • Strong relationships, collaboration and communication • Corporate resilience and capacity FACILITIES MANAGEMENT » 6

FACILITIES MANAGEMENT

Our Facilities Management division provides 24/7, 365 days of the year on-call facilities, including a help desk.

We provide the full range of facilities management and maintenance services, including repair and minor works.

In-house Service Delivery: • Help Desk • Landscaping • Wet Trades • HVAC • Joinery • Refrigeration • Electrical • Energy & Sustainability • Project Management • Feasibility Studies PREDICTIVE PLANNED PREVENTATIVE MAINTENANCE MAINTENANCE Tailored to specific client needs in order to reduce Based on legislative compliance, reactive calls and increase the life cycle of client manufacturers’ recommendations, best practice assets. We have in-house thermographers who and client needs. All planned maintenance is carry out thermal imaging of premises which controlled through our computer FM system. highlight areas where energy is being lost. Our Planned Maintenance regime includes Predictive maintenance plans enable the client to disciplines such as legionella testing, portable save money and help the environment. appliance testing, fire alarm testing etc. FACILITIES MANAGEMENT » 10

REACTIVE ENERGY PERFORMANCE MAINTENANCE CERTIFICATES We strive to eliminate reactive maintenance. We provide the inspection and certification services for Where this is not possible all resources needed the energy perfomance rating of buildings. The certificate to resolve the issue are at our finger tips. Our is accompanied by a report which includes cost effective helpdesk Managers are a team of dedicated recommendations to improve the energy ratings. For each trained technicians who are accessable 24/7. improvement, indicative paybacks are listed. FACILITIES MANAGEMENT » 12

PROJECTS MANAGING THE FACILITIES OF OVER 280 PROPERTIES THROUGHOUT THE UK AND IRELAND TRANSPORT » 14

Health Retail Parks CASTLEHILL HOLYWOOD HOSPITAL EXCHANGE Hull TRANSPORT » 16

Retail MARKS & SPENCER - OVER 35 STORES UK & Ireland

Retail NEXT - OVER 50 STORES UK & Ireland TRANSPORT » 18

Retail WATERSTONE’S - OVER 10 STORES UK & Ireland

Retail TESCO - OVER 50 STORES Retail Retail CARPHONE EASON - WAREHOUSE - 6 STORES OVER 20 STORES Northern Ireland Northern Ireland TRANSPORT » 22

Retail Shopping Centres DULUX DECORATOR CENTRE - VICTORIA OVER 4 STORES SQUARE Belfast Northern Ireland Shopping Centres Shopping Centres SPRUCEFIELD FORESTSIDE SHOPPING CENTRE SHOPPING CENTRE Belfast Commercial Commercial NATIONWIDE BUILDING SOCIETY - THE 4 BRANCHES BOAT Belfast Northern Ireland Belfast Glasgow Edinburgh London Bristol Liverpool

15 Trench Road Heathfi eld House 20-22 Griffi n Court Unit 10B 6 Pall Mall Newtownabbey Phoenix Crescent Torphichen Street Farringdon Duckmoor Road Liverpool County Antrim Strathclyde Edinburgh London Bristol L3 6AL BT36 4TY Business Park EH3 8HX EC1A 9PN BS3 2BJ Bellshill [email protected] ML4 3NJ www.mclh.co.uk +44 28 9034 2777 +44 141 848 8000 +44 131 285 1749 +44 203 542 8308 +44117 450 9878 +44 151 317 5444