ANNUAL REPORT 2015/16 1 SERVICES SETA ANNUAL REPORT 2015/16 SERVICES SETA ANNUAL REPORT REPRO.indd 1 2016/08/29 9:30 AM PUBLIC ENTITY’S CONTACT DETAILS AUDITORS AND BANKERS Registered Name Services Sector Education and Training Authority Country of Incorporation and Domicile South Africa Physical Address 15 Sherborne Road Parktown Johannesburg 2193 Postal address P.O. Box 3322 Houghton Johannesburg 2041 Telephone Number +27 11 276 9600 Email Address
[email protected] Website Address www.serviceseta.org.za External Auditors Auditor-General of South Africa (AGSA) Bankers South African Reserve Bank Standard Bank Investec First National Bank 2 SERVICES SETA ANNUAL REPORT 2015/16 SERVICES SETA ANNUAL REPORT 2015/16 2 SERVICES SETA ANNUAL REPORT REPRO.indd 2 2016/08/29 9:30 AM TABLE OF CONTENTS Part A: Strategic Overview 5 Abbreviations/Acronyms 6 1. Mission, Vision and Values 8 2. Legislative and other Mandates 8 3. Foreword by the Chairperson of the Accounting Authority 10 4. Chief Executive Officer’s Overview 13 5. Sector Profile 15 6. Special Projects 21 Part B: Performance Against Predetermined Objectives for the Financial Year 2015/16 29 1. Overview of Organisational Performance 30 2. Performance Against Predetermined Objectives for the Financial Year 2015/16 35 Part C: Governance 49 1. Introduction 50 2. Accounting Authority 50 3. Committees of the Accounting Authority 52 4. Executive Committee 52 5. Finance Committee 52 6. Audit Committee 53 7. Human Resources and Remuneration Committee 53 8. Governance, Risk and Strategy Committee 53 9. Transformation Committee 54 10. Frequency of Meetings of Committees 54 Part D: Human Resource Management 55 1.