The Strategic Value of Amaysim November 2020
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State of Mobile Networks: Australia (November 2018)
State of Mobile Networks: Australia (November 2018) Australia's level of 4G access and its mobile broadband speeds continue to climb steadily upwards. In our fourth examination of the country's mobile market, we found a new leader in both our 4G speed and availability metrics. Analyzing more than 425 million measurements, OpenSignal parsed the 3G and 4G metrics of Australia's three biggest operators Optus, Telstra and Vodafone. Report Facts 425,811,023 31,735 Jul 1 - Sep Australia Measurements Test Devices 28, 2018 Report Sample Period Location Highlights Telstra swings into the lead in our download Optus's 4G availability tops 90% speed metrics Optus's 4G availability score increased by 2 percentage points in the A sizable bump in Telstra's 4G download speed results propelled last six months, which allowed it to reach two milestones. It became the the operator to the top of our 4G download speed and overall first Australian operator in our measurements to pass the 90% threshold download speed rankings. Telstra also became the first in LTE availability, and it pulled ahead of Vodafone to become the sole Australian operator to cross the 40 Mbps barrier in our 4G winner of our 4G availability award. download analysis. Vodafone wins our 4G latency award, but Telstra maintains its commanding lead in 4G Optus is hot on its heels upload Vodafone maintained its impressive 4G latency score at 30 While the 4G download speed race is close among the three operators milliseconds for the second report in row, holding onto its award in Australia, there's not much of a contest in 4G upload speed. -
Annual Report 2011
Telecommunications Industry Ombudsman TELECOMMUNICATIONS INDUSTRY OMBUDSMAN 2011 ANNUAL REPORT A year of change CONTENTS ABOUT US 1 How the TIO works 1 Board and Council 2 THE YEAR AT A GLANCE 5 Ombudsman’s overview 5 A year of change 6 Highlights 7 Top trends 2010-11 8 PERFORMANCE 11 Resolving complaints 11 Our organisation 18 Contributing to the co-regulatory environment 22 Creating awareness 23 The Road Ahead 26 TIO IN NUMBERS 27 Complaint statistics 2010–11 27 Top 10 members 32 Complaints by member 37 Timeliness 49 Industry Codes 50 FiNANCiaL REPORT FOR THE YEAR ENDED 30 JUNE 2011 55 Financial report 56 APPENDICES 88 Appendix 1 Systemic issues 1 July 2010- 30 June 2011 88 Appendix 2 List of public submissions made by the TIO 91 Appendix 3 Calendar of outreach activities 93 Appendix 4 Issues by Category 94 Appendix 5 Explanation of TIO data terms 108 1 ABOUT US How the TIO works The Telecommunications Industry Ombudsman is a fast, free and fair dispute resolution service for small business and residential consumers who have a complaint about their telephone or internet service in Australia. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way. We are able to investigate complaints about telephone and internet services, including by collecting all documentation and information relevant to the complaint. We have the authority to make binding decisions (decisions a telecommunications company is legally obliged to implement) up to the value of $30,000, and recommendations up to the value of $85,000. -
Exesim Ultra 3G Mobile Voice Plan (4G17-ULTRA)
CRITICAL INFORMATION SUMMARY ExeSim Ultra 3G Mobile Voice Plan (4G17-ULTRA) This summary gives you the important information you need to know about your Exetel mobile Voice plan. It covers things like the length of your contract, billing, what’s covered and what’s not. Information About The Service This plan offers a $79.99 3G mobile voice service on a month to The monthly allowances are not interchangeable and unused value month term which includes one included value allowance and two from one allowance cannot be transferred to another or into the unlimited allowances: current of following month if unused. 1. UNLIMITED National talk to Landlines and Mobiles Subject to the Exetel Mobile Acceptable use Policy and the Exetel Terms and Conditions go to: 2. UNLIMITED National SMS and MMS http://www.exetel.com.au/terms 3. 90GB of 3G National Data* Information about pricing Recurring charges are payable monthly in advance. The allowances expire at the end of each month. The included National Data Minimum monthly cost allowance includes all usage for both uploads and downloads. This is a stand-alone service and is not bundled with any other product. $79.99 is the minimum financial commitment for this offer. If your * Prorata allowance applies in the first month. usage exceeds the included National 3G Data Allowance, additional usage charges will apply. BYO device The most common charges used to calculate your usage A compatible mobile (with the Optus 3G Network) device is (allowance and any excess) are as follows; required to gain access to the service, and is required to be operated inside the coverage area. -
Optus Internet Everyday
Critical information summary This summary does not reflect any special discounts, bonus data or promotions which may apply from time to time. Optus Internet Everyday Plan ID: 35287684 Information about the Service Description of the Service This plan is for a stand-alone Fixed Broadband service that is supplied using the Optus nbn™ network. The Optus Internet Everyday plan also has the option of bundling a Fixed Telephone service. See “Optional Phone Plans” (page 3) section for more information. Plan Minimum monthly charge $79/mth Minimum term Month-to-month Monthly data allowance Unlimited Start-up fee $0 However, fees may apply for a first time nbn connection to dwellings in new developments, for additional lines or for non-standard installations Modem charges $252 Optus will cover the cost of the modem if you remain connected for 36 months (i.e. $7/mth over 36 months) Cancellation fee There is no cancellation fee for this plan. If applicable, you’ll need to pay out any remaining device payments in full (any credits or discounts will be forfeited), plus, all charges incurred up to the end of the billing cycle in which your service is cancelled (unless otherwise specified) Minimum total cost $331 (includes $252 modem cost and one month of plan fee) (when you pay by direct debit) Service and plan availability Device Payment Plans Optus Broadband services are not available in all areas or to You can buy an eligible device (such as a Booster) on a Device all premises. The broadband service offered will be determined Payment Plan (DPP) and pay for it over a selected term by by what is available at your location. -
1. Optus - Background, Networks and Services
Attachment 1 Optus Backgrounder Rural and Regional Australia 1. Optus - background, networks and services Most Australians are familiar with the name Optus, however few are aware of the extent of its operations and activities in Australia. It is the only new entrant integrated communications company serving consumers, business and all Australian governments. On a daily basis Optus serves more than six million customers. It employs 9,000 Australians, and generates almost $6 billion in revenue. Since commencing operations in 1992, Optus has invested more than $10 billion in the construction of fixed, mobile and satellite networks (illustrated below). The company provides a broad range of communications services including mobile; local telephony; national and long distance services; international telephony; communications services to business and government; internet and satellite services; and subscription television. In 2001, SingTel became the parent company of Optus, paving the way for Optus to become a strong and strategic telecommunications player in the Asia-Pacific region. Optus is divided into four major business areas - Mobile; Business; Wholesale; and Consumer & Multimedia. B-Series Satellite A-Series Satellite Darwin C-Series Satellite Switching Systems/ Local Fibre Ring in CBD Cairns Mobile Digital(GSM) Katherine Townsville coverage Broome Port Hedland NT Mt Isa National Earth Stations Alice QLD International Springs Rockhampton Earth Station s WA S Geraldton International Fibre e M Brisbane e SA Optic Cable W e 3 Kalgoorlie Fibre Optic Port Augusta NSW Newcastle Perth SDH Digital Canberra Southern Sydney Microwave Link Cross VIC Adelaide Bega Melbourne Launceston TAS Hobart Optus 1 of 5 The company’s Mobile business unit has captured around one-third of the total Australian GSM mobile market and leads the market in mobile data take up. -
NBN Methodology Report
Mozo Experts Choice Awards NBN Plans 2018 The Mozo Experts Choice Awards recognise products that deliver exceptional value to consumers. They’ve been running since 2014, but this is the first year they’ve been awarded to the best value NBN broadband plans. Product providers don’t pay to be in the running and we don’t play favourites. Our judges base their decision on hard-nosed calculations of value to the consumer, using Mozo’s extensive product database and research capacity. We identify the most important features of each product, group each product into like-for-like comparisons, and then calculate which are better value than most. Winning a Mozo Experts Choice Award means that a product is in the top 10% of products in terms of value for money. ● For product providers, it’s a third-party endorsement of their product. ● For consumers, it’s a sign that a product is among the leaders and is worthy of consideration. This report lists the winners and explains the judging methodology. 1 NBN Plans - 2018 Winners NBN 25 Contract activ8me Sonic ActiveNet Fast AusBBS Standard Harbour ISP Standard myNetFone Standard 25 Spintel Standard Waterfront Networks NBN-25/5 NBN 50 Contract activ8me Super Sonic ActiveNet Faster Belong Standard Plus - Large Exetel Standard Plus Southern Phone Turbo Spintel Plus TPG Fast NBN 100 Contract activ8me HyperSonic ActiveNet Fastest AusBBS Premium Belong Standard Premium - Large Exetel Premium Harbour ISP Standard Plus Southern Phone Max Spintel Premium 2 NBN 25 No Lock-in ActiveNet Fast AusBBS Standard Aussie -
CYHM Blog595.12 KB
Can you hear me? Ranking the customer service of Australia’s phone and internet companies Customer service in the telecommunications industry can be a frustrating experience for consumers who want and need to quickly and efficiently make contact with their provider. In 2016/17 the Telecommunications Industry Ombudsman (TIO) received 158,016 complaints1. 76,932 (48.7%) of these complaints related to customer service2. In the first 6 months of 2017/18 a further 84,914 complaints were received by the TIO3. To discover the aspects of customer service most in need of improvement, ACCAN surveyed 1,347 customers of 10 telecommunications providers4. The screening process for the survey found that in the last 12 months, 51% of respondents had made contact with their provider, not including routine contact to pay a bill or top up an account. This suggests over half of telecommunications consumers have had an issue or query relating to their service. Key findings Don’t hold your breath for a fast resolution: Respondents were unimpressed by the amount of time they spent trying to seek a resolution to their enquiry or issue. They gave an average ranking of 6.5 out of 105 when asked about the timeliness of resolution by their telco. In practice this translates to averages of: 2.6 contacts6 initiated by the customer to talk to the provider (3 for Telstra customers) 3 phone transfers7 before connecting to the right person/team 13 days8 seeking a resolution (however Telstra, Belong, Activ8me and Skymesh customers, spend an average of 15.4, 28.7, 37.6, and 35.5 days respectively) Activ8me and Telstra customers are significantly more likely (on average 46% and 24% respectively) to find themselves spending over a month trying to resolve a query/issue. -
Optus Recognises That Such an Approach, Whilst It Has Strong Policy Merit, Might Be Challenging Politically
Public Version | Page 1 Executive Summary 3 Developments in the sector have removed the need for a USO 5 Historical rationale of the USO 5 Current USO is a failed policy 7 There is no need for a USO 8 No justification for multiple sets of infrastructure to deliver USO 13 Retail competition over competitive infrastructure ensures supply 13 Current USO imposes high and untested costs 16 Extent of the current USO 16 Costs of the current USO 18 The USO distorts competition 22 Impact of USO on competitors 23 USO tax diverts competitive rural investment 25 Interaction with other government policies 25 Alternate USO policy options 27 A reformed USO should leverage off the NBN infrastructure 28 Promoting retail competition for provision of services 29 Keeping Telstra’s USO contractual position whole 31 Appendix A. Historic rationale of the USO 32 Appendix B. Issues Paper Questions 39 Public Version | Page 2 1.1 The Universal Service Obligation (USO) remains rooted in principles more applicable to the analogue era of telecommunications. It is predominantly focused on the delivery of fixed voice handsets and voice calls over fixed line copper connections. The widespread deployment and use of mobile, data and broadband services now render it increasingly inappropriate. 1.2 Three decades after the genesis of the USO the industry is vastly different from that which existed in the late 1980s: (a) Whilst Telstra retains a dominant position in the market, especially in regional Australia, competitive forces and regulation ensure that customers have access to genuine choice in a way that was not possible in the 1980s. -
Letter from the Chairman of Bigair 7 Letter from the Chairman of Superloop 9
The Australian St ock Ex change Limit ed Level 4, 20 Bridge Stre et SYDNEY NSW 2000 Attention: C ompany Announc ement Ofc er 28 Oct ober 2016 First Court Hearing and Scheme Booklet BigAir Group Limited (ASX:BGL) (“BigAir” or “Company”) is pleased to advise that the Federal Court of Australia (“Court”) has approved orders to convene meetings of the Company’s shareholders to consider and vote on the Scheme of Arrangement (“Scheme”) under which Superloop Limited will acquire all BigAir shares which it does not already own. A full copy of the Scheme Booklet is attached, as approved by the Court for dispatch to shareholders. The Scheme Booklet includes an Independent Expert Report prepared by Lonergan Edwards & Associates Limited. The Independent Expert has opined that the Scheme is fair and reasonable and in the best interests of BigAir shareholders, in the absence of a superior proposal. Indicative timetable The timetable steps for completion of the Scheme are: Scheme Meeting 11.00am on Wednesday, 7 December 2016 Second Court Date for approval of the Scheme Friday, 9 December 2016 Effective Date Friday, 9 December 2016 Court order lodged with ASIC BigAir Shares suspended from trading on ASX New Superloop shares commence trading on ASX on a deferred Monday, 12 December 2016 settlement basis Record Date for determining entitlement to the Scheme Wednesday, 14 December 2016 Consideration Implementation Date Wednesday, 21 December 2016 Payment of cash consideration and issue of New Superloop Shares Trading of New Superloop Shares commence on ASX on a normal By Thursday, 22 December 2016 settlement basis This timetable is indicative only and, among other things, is subject to the satisfaction of or, where applicable, waiver of the conditions precedent to the Scheme, and to all necessary shareholder and Court approvals. -
PRIMUS TELECOMMUNICATIONS GROUP, INCORPORATED (Exact Name of Registrant As Specified in Its Charter)
Table of Contents SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2007 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commission File No. 0-29092 PRIMUS TELECOMMUNICATIONS GROUP, INCORPORATED (Exact name of registrant as specified in its charter) Delaware 54-1708481 (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification No.) 7901 Jones Branch Drive, Suite 900, McLean, VA 22102 (Address of principal executive offices) (Zip Code) (703) 902-2800 (Registrant’s telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of each exchange on which registered None N/A Securities registered pursuant to Section 12(g) of the Act: Common Stock, par value $.01 per share Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☐ No ☒ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☒ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. -
Media Release
Media Release Netspace business update NETSPACE REPORTS SUCCESS WITH NEW VOICE OFFERING (THIS WAS NEVER ISSUED) Melbourne, March x, 2007 - National Broadband ISP, Netspace, today announced a record start to 2007 with above average growth in broadband sales driven in part by a strong take up by consumers for the company’s full service voice offerings, particularly its bundled VoiP and broadband plans. In December 2006, Netspace officially launched Netspace Phone – a range of telephony services for consumers and small businesses. These included 10¢ flat rate VoIP calls to anywhere in Australia and 4.9¢ per minute VoIP calls to many International destinations as well attractive home phone and broadband bundles, and standard long distance and pre-paid calling card options. Ben Dunscombe, Regulatory Affairs Manager for Netspace said the launch of Netspace Phone has sparked a new phase of growth for the company by bringing to market an offering that’s attractive to customers who might otherwise just use a large carrier such as Telstra or Optus for all their communications needs. “The start of 2007 has been a strong period of growth for Netspace which we believe has been driven by our competitive and successful Voice campaign. Since December, more than x% of our home and small business broadband customers have signed up to our VoIP services and we have also seen a surge in new broadband customers signing on to our Home Phone/Broadband bundled deals,” said Dunscombe. Netspace Plots SMB Push Netspace plans to boost its position in the SMB communications market with the relaunch of Netspace Business Solutions set for quarter three this year. -
Part 1 – Introduction
Netspace Customer Terms Edition 12 July 2007 Part 1 – Introduction 1. Welcome Welcome to Netspace Customer Terms. These are Our standard terms of business. (We may also refer to them as ‘Our Standard Form of Agreement’ or ‘SFoA’.) There’s an index at the end to help You find things. 2. It’s not so complicated Netspace Customer Terms cover a wide range of services and goods, so it’s quite a long document. But many parts of it are only relevant to You if You obtain a particular service or goods from Us. You can ignore the rest. We have done Our best to make it easy to understand which parts are relevant to which Services. 3. A general outline Netspace Customer Terms is made up of numbered ‘Parts’ – like this. Part 3 contains Our ‘Core Terms’. These apply to all Our Services and Contracts. Several of the other Parts are ‘Service Terms’. They only apply to certain Services and Contracts. For instance, Our ‘Local Call Service Terms’ apply if You obtain a local telephone call Service from us. Part 13 includes very important information about consumer rights. Each Part begins with an explanation of what it applies to. 4. Some legal information Netspace Customer Terms are a ‘Standard Form of Agreement’ under section 479 of the Telecommunications Act 1997. That means that they automatically operate as the terms between Us and You, whenever We supply You with services or goods. 1/112 Netspace Customer Terms Edition 12 July 2007 (Exception: see clause 9 if You are a Carrier or Carriage Service Provider.) If We agree in writing to vary any terms by Special Conditions, that is part of Your Contract.