2015 BOMA BESt® National Green Building Report BOMA Canada is the voice of the Canadian commercial real estate industry.

BOMA BESt® BOMA NETWORK IN CANADA BOMA Ottawa (includes the regions www.bomabest.org BOMA British Columbia of Ottawa, Gatineau, and Kingston): Twitter: @BOMA_BESt (includes Yukon Territory): www.bomaottawa.org www.boma.bc.ca CONTACT US: BOMA (includes all of Quebec BOMA Canada BOMA Calgary (includes Southern Alberta except for the Gatineau region): www.bomacanada.ca from Red Deer to the Montana Border): www.boma-quebec.org www.boma.ca Benjamin Shinewald, BOMA New Brunswick President and CEO: BOMA Edmonton (includes the area north and Prince Edward Island: [email protected] of Red Deer and the Northwest Territories): www.bomanbpei.com www.bomaedmonton.org John Smiciklas, BOMA Nova Scotia: Director of Energy and Environment: BOMA Regina (includes all of Saskatchewan): www.bomanovascotia.com [email protected] www.bomaregina.ca BOMA Newfoundland and Labrador: Hazel Sutton, BOMA Manitoba (includes Nunavut): www.bomanl.com Manager of Environmental Standards: www.bomamanitoba.ca [email protected] BOMA Toronto (includes all of Ontario except for the Kingston and Ottawa regions): www.bomatoronto.org

Roland-Giroux Building, Quebec, Level 1 (certified 2014) BOMA BOMA Edmonton British Columbia BOMA BOMA Newfoundland Quebec and Labrador BOMA Manitoba BOMA BOMA New Brunswick Calgary BOMA and Prince Edward Island Regina BOMA Nova Scotia BOMA Ottawa

BOMA Toronto We are very pleased to advise that 2014 was a banner year for BOMA BESt® certification in Canada. Randal Froebelius Benjamin L. Shinewald Chair, BOMA Canada President and CEO, Board of Directors BOMA Canada

Letter from BOMA Canada President and Chair The number of applications and the quality of We have many exciting things coming up in 2015 and beyond, submissions continue to reach new heights. This including ways to make BOMA BESt® even more useful to our level of achievement confirms that BOMA BESt® members and partners. Please stay tuned by subscribing to the ® maintains its leadership position as the program BOMA BESt newsletter. of choice for environmental certification for BOMA Canada would like to thank all of you for contributing to our Canada’s commercial real estate industry. shared success as we continue to fulfil our vision of being the voice of Canada’s commercial real estate industry. In this report, you’ll find performance data from the 562 buildings certified BOMA BESt® in 2014. You’ll learn that BOMA BESt® Sincerely, recertifications are on the rise, proving that owners and operators continue to find value in the program. Further, you’ll find tips on how to use the BOMA BESt® program as an ongoing management tool to improve building performance and reduce environmental impact over time.

This report is unlike anything we’ve ever done before. Our goal was to highlight the broader trends while maintaining the quality Randal Froebelius and detailed analysis that the industry has come to expect of us Chair, BOMA Canada Board of Directors in our annual publication. We’ve done this by streamlining the data and key charts presented in the body of the report while keeping the more detailed data and charts in a useful appendix.

In addition to compiling this report, BOMA Canada and its 11 Local Associations had much to be proud of in 2014 including the launch ® of our new BOMA BESt Heath Care module for medical offices, Benjamin L. Shinewald hospitals and long term care facilities as well as the launch of our President and CEO, BOMA Canada new BOMA BESt® Portfolio Program.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 3 BOMA BESt® – THE INDUSTRY STANDARD CREATING A SUSTAINABLE ENVIRONMENT, ONE BUILDING AT A TIME.

BOMA BESt®: By the Industry. For the Industry. BOMA BESt® is an environmental certification process created by the Building Owners and Managers Association (BOMA) for existing buildings.

Developed by the industry, for the industry, BOMA BESt® meets the market demand for an accessible, affordable, easy-to-use green building rating system for all buildings, regardless of size or class.

BOMA Canada is committed to sharing the BOMA BESt® empowers building owners data collected through the BOMA BESt® and operators to continually learn about best program to improve the environmental management practices and encourages them to performance of Canada’s existing buildings. continually progress towards achieving higher performance buildings that contribute to healthy, sustainable communities throughout Canada.

4 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT BOMA CANADA: The National Green Building Report: • Performance results compared to the The Industry’s Voice What Gets Measured Gets Managed previous years or the industry as a whole. BOMA Canada is a national not-for-profit The 2015 National Green Building Report • Special features on best-in-class association with over 3,200 members (NGBR) celebrates – and details – the property managers. across Canada, including building owners, 562 buildings that achieved BOMA BESt® managers, developers, facilities managers, certification between January st1 and Since it was launched in 2005, BOMA BESt® asset managers, leasing agents and brokers, December 31st, 2014. has seen tremendous uptake by the Canadian investors and service providers. Together, real estate industry. As of December 31, 2014, This year’s report is structured around our members own, manage and operate over 4,124 buildings, representing hundreds of performance achievements and includes: close to 2.1 billion square feet of commercial millions of square feet of Canadian commercial space in the public and private sector. • Trends in the total number of buildings real estate, have achieved BOMA BESt® certification and/or recertification. At the regional level, BOMA is represented by certified/recertified; 11 Local BOMA Associations. BOMA Canada, • Levels/scores achieved across different with the support of the eleven regional asset classes and regions; and BOMA Associations, administers the BOMA BESt® certification program. Granville Square, Vancouver, Level 3 (certified 2014)

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 5 IMPROVEMENT

FOUR LEVELS OF CERTIFICATION

VERIFICATION

EDUCATION AND ENGAGEMENT

HOLISTIC ASSESSMENT

How We Do It: Behind the Scenes THE BOMA BESt® PROGRAM’S Education and Engagement • Level 3: SIX ENVIRONMENTAL • The survey process guides managers >> The building has met all BESt Practices IMPACT AREAS and operators through a comprehensive AND has achieved a score of 80 to 89%. 1. Energy Performance and Management building performance review. >> The building is moving towards 2. Water Performance and Management • The program boosts awareness of excellence in energy and environmental 3. Waste Reduction and Site Enhancement environmental impacts and fosters performance through excellent a culture of improvement. management practices. 4. Management of Emissions and Effluents Verification • Level 4: 5. Quality of the Indoor Environment • Submitted information is verified >> The building has met all BESt Practices 6. Presence of Environmental by an independent third-party. and has achieved a score of over 90%. Management Systems • An on-site assessment is used to confirm >> These buildings are high performers with THE FIVE PILLARS OF BOMA BESt® that policies and practices have been low energy consumption, best-in-class Holistic Assessment accurately portrayed. management, and often combining new technologies with industry leadership. • The BOMA BESt® building assessment Four Levels of Certification consists of 175 online questions. • Level 1: Improvement • Questions cover the program’s >> The building has met all • The BOMA BESt® Report helps six environmental impact areas. 14 BESt Practices. building teams identify a building’s baseline performance and opportunities >> BESt Practices include implementing • A completed survey triggers a building for improvement. report with specific recommendations an energy reduction program, a water for improvement. conservation policy and a tenant • BOMA BESt® certification is valid for communication work plan. 3 years. If recommended measures are implemented, a building can achieve a • Level 2: higher score on recertification and be better >> The building has met all BESt Practices positioned to improve their energy and AND has achieved a score of 70 to 79% water use intensities. on the BOMA BESt® assessment.

6 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT TABLE OF CONTENTS

LETTER FROM BOMA CANADA Open Air Retail score highest PRESIDENT AND CHAIR 2 in Waste and Site category 30 BOMA BESt® – Waste diversion rates holding steady 32 THE INDUSTRY STANDARD 4 Looking to improve your BOMA BESt®: building’s performance? 32 By the Industry. For the Industry. 4 SPECIAL FEATURE: FIRST CAPITAL BOMA CANADA: The Industry’s Voice 5 REALTY’S SCOTT 72 33 The National Green Building Report: 6 PERFORMANCE REPORT: What Gets Measured Gets Managed 5 EMISSIONS AND EFFLUENTS 34 How We Do It: Behind the Scenes 6 Open Air Retail buildings lead slightly KEY FINDINGS AND in reducing emissions and effluents 34 RECOMMENDATIONS 8 Looking to improve your building’s performance? 36 1 CERTIFICATIONS 10 Total certifications on the rise since 2005 10 SPECIAL FEATURE: BOMA BESt® ALIGNS WITH More Level 2, 3 and 4 certified CROWN’S GREEN INITIATIVES 37 buildings in 2014 12 7 PERFORMANCE REPORT: Buildings perform better in recertification 13 INDOOR ENVIRONMENT 38 2 PERFORMANCE Indoor Environment scores holding steady 38 REPORT: SCORING 14 Looking to improve your Scores are trending around 78% 14 building’s performance? 40

Above 80% in half of all categories 15 SPECIAL FEATURE: BOMA BESt® SPECIAL FEATURE: OFFERS PORTFOLIO-BASED 2014 BOMA CANADA EARTH CERTIFICATION 41 AWARD WINNERS 18 8 PERFORMANCE REPORT: ENVIRONMENTAL Office Building Category – MANAGEMENT SYSTEMS 42 World Exchange Plaza 18 Certified buildings score highly for Shopping Centre Category – environmental management systems 42 Park Place Shopping Centre 19 Looking to improve your Light Industrial Category – 8039 Fifth Line 19 building’s performance? 44 3 PERFORMANCE SPECIAL FEATURE: REPORT: ENERGY 20 THE TRIOVEST CORPORATE Energy scores are up, SUSTAINABILITY consumption is down 20 REPORTING PROCESS 45 Looking to improve your Materiality Analysis 46 building’s performance? 24 Key Takeaways 47

SPECIAL FEATURE: 9 PERFORMANCE REPORT: CITY OF VANCOUVER HEALTH CARE 48 INCORPORATES BOMA BESt® INTO BUILDING BYLAWS 25 Already Five Health Care facilities certified since fall 2014 48 4 PERFORMANCE REPORT: WATER 26 SPECIAL FEATURE: THE FIRST TO CERTIFY WITH Average water scores under 70% 26 BOMA BESt® HEALTH CARE Water use intensity for Office buildings SHARE THEIR STORIES 49 continues to drop 28 10 METHODOLOGY 50 Looking to improve your building’s water performance? 29 11 LIST OF ACRONYMS 50 5 PERFORMANCE REPORT: 12 LIST OF FIGURES 51 WASTE REDUCTION AND KPMG Tower, , SITE ENHANCEMENT 30 APPENDIX 51 Level 2 (certified 2014) KEY FINDINGS AND RECOMMENDATIONS

Total certifications on the rise since 2005 • Since the BOMA BESt® program launched in 2005, the overall number of buildings certified has continued to grow steadily. • The 2014 group represents the second highest number of certifications achieved in any one year since the program started. • More than half of all 2014 certifications are located in Ontario and Quebec, notably in the Toronto, Ottawa and Montreal areas. • Offices continue to comprise the biggest asset class in the BOMA BESt® program, representing 65% of the certified buildings. 2014 sees increase in Level 2, 3 and 4 certified buildings • The level of certification pursued has increased in five out of six asset classes. • The percentage of buildings achieving a Level 2-4 certification increased to 70%, compared to 58% in 2013. • In the Light Industrial, Open Air Retail and Multi-Unit Residential Building (MURB) asset classes, the majority of the certifications achieved in 2014 were Level 1, the same as in 2013. • Launched in late summer 2014, the Health Care assessment module had five buildings certified at Level 2 or higher. These buildings opted to pursue higher targets instead of BEST Practice compliance. Manitoba Hydro Place, Winnipeg, Level 4 (certified 2014) Buildings perform better at recertification • The 2014 results suggest that implementation of the BOMA BESt® FIGURE i: AVERAGE BOMA BESt® OVERALL SCORE program helps building managers improve their performance and BY ASSET CLASS (LEVEL 2-4 CERTIFIED BUILDINGS) reduce their environmental impact over time. • In 2014, 57% of the certified buildings (320 of 562) were 100.0 recertifications, up from 39% in 2013. • Overall, 22% of all buildings that recertified (Level 1 to 4) 90.0 2014 Average: 78.5 obtained a higher certification level.

81.0 82.0 82.2 79.7 • Level 2-4 recertified buildings had an average reduction in energy 80.0 78.5 76.2 consumption – or energy use intensity (EUI) – of 2.9ekWh/ft2/yr. • Level 3 and 4 certified buildings tended to maintain their level Score (%) Score 70.0 of certification when recertifying. A number of Level 2 buildings (representing 12% of overall buildings) dropped down to 60.0 Level 1 on recertification. Scores are trending around 78% 50.0 (for Level 2-4 certified buildings) ® Office Enclosed Light Open Air MURB Health • In 2014, the average Overall BOMA BESt score was 78.5%, Shopping Industrial Retail Care virtually the same as in 2013 (78.6%). Centre • Average energy use intensity shows a declining trend over the years. This implies that while important, reducing energy Results suggest that BOMA BESt® helps buildings consumption isn’t the only factor that drives building performance. improve their performance and reduce their environmental impact over time.

8 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT The Station, Vancouver, Level 2 (certified 2014)

Energy scores up, consumption down Indoor Environment scores holding steady (for Level 2-4 certified buildings) (for Level 2-4 certified buildings) • Across the Energy category, scores were fairly consistent • 2014 scores came close to 2013’s achievements, with only between asset classes, around 68%. a slight overall decline of 1.2%. • Consumption for Office buildings was slightly higher in 2014 • Enclosed Shopping Centres scored highest, at 88.8% compared than in 2013, but the overall trend shows a decline of over 15% to Light Industrial buildings which came in lowest at 77.6%. in energy use intensity since 2008. However, only five Enclosed Shopping Centres certified in 2014. • Level 4 Office buildings consume 44% less energy than Certified buildings score highest for environmental Level 2 Offices. management systems (for Level 2-4 certified buildings) • The 2014 average score in this category was 96.5%. Average water score under 70% (for Level 2-4 certified buildings) • All scores are more or less equal across the regions in the • The average water score for all buildings was 66.9%. respective asset classes. • BOMA BESt® buildings consumed less water (a reduction in water use intensity – or WUI) in 2014 than in 2008 – 0.68m3/m2/yr compared to 1.13m3/m2/yr in 2008. To improve building performance, consider adopting these industry best practices which target both building • In the Office building asset class, consumption correlates operations and equipment upgrades: with the average water scores achieved: for the most part, low water use intensity results in higher scores. Energy: More: • Practice continuous • Regularly monitor Waste diversion rates holding steady commissioning waste volume (for Level 2-4 certified buildings) • Install condensing boilers • Compost organic waste • Performance in the Waste Reduction and Site category was fairly and/or boilers with low • Install refrigerant consistent across asset classes, with the average score being 76.2%. NO emission rates x leak detectors • The spread between lowest and highest waste diversion rates • Recover exhaust air heat • Suggest space layouts across all asset classes has been consistent over the last • Install variable speed to provide occupants three years suggesting no noticeable change in the industry’s drives on pump systems with outside views from waste management practices. Water: their workstations • The number of buildings with diversion rates in the “above 90%” • Replace toilets • Install permanent category is comparable to 2013. and urinals with carbon dioxide low-flow models monitoring devices Open Air Retail leads slightly in reducing emissions and effluents (for Level 2-4 certified buildings) • Sub-meter evaporative • Adjust lighting cooling towers levels to conform to • Open Air Retail performed the best with an average score of 91.1% IESNA standards compared to the 88.6% overall average. • Automate irrigation systems • Conduct a tenant satisfaction survey

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 9 1 CERTIFICATIONS Note: This first section of the report includes data on all buildings, regardless of the level of certification achieved.

Place Ste-Foy, Quebec, Level 3 (certified 2014) La Maison Radio-Canada, Montreal, Level 2 (certified 2014)

Total certifications on the rise since 2005 FIGURE 1: CUMULATIVE NUMBER Since the BOMA BESt® program launched in 2005, the total number OF BOMA BESt® CERTIFICATIONS (LEVEL 1 TO LEVEL 4) of buildings certified† continues to grow steadily. In 2014, a total of 4,124 562 buildings were certified. While that number is lower than in 2013, 3,562 when 711 buildings were certified, it represents the second highest number 2,851 of certifications achieved in any one year since the program started. 2,396 More than half, or 55%, of all 2014 certifications are located in Ontario 1,895 1,439 and Quebec, notably in the Toronto, Ottawa, and Montreal areas. 967 561 204 FIGURE 2: NUMBER OF 2014 BOMA BESt® 43 CERTIFICATIONS BY REGION 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Cumulative BOMA BESt® Certifications New certifications by year

Over 4,124 buildings have achieved Yukon BOMA BESt® certification and/or

1 recertification in Canada since the Northwest Territories program’s inception. 2

Grand Total: 562 85 Alberta

British Columbia Quebec 94 26

23 Manitoba 146

Saskatchewan 163 New Brunswick

17 Nova Scotia 5 Ontario

† The term “certified” has, since 2008, included both newly certified properties and recertified ones.

10 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 3: NUMBER OF 2014 BOMA BESt® CERTIFIED FIGURE 4: NUMBER OF CERTIFIED BUILDINGS BUILDINGS, BY LOCAL BOMA ASSOCIATION BY SECTOR – ALL ASSET CLASSES

BOMA 27 5 Health Care British Columbia 59 NO DATA

22 NO DATA BOMA Calgary MURB 36 21

17 NO DATA BOMA Edmonton Open Air Retail 21 41

2 20 BOMA Manitoba Light Industrial 24 57

BOMA New Brunswick 11 Enclosed NO DATA and PEI 6 Shopping Centre 53

1 143 BOMA Nova Scotia Office 4 222

6 BOMA Ottawa 0 50 100 150 200 250 15 Number of Buildings

36 Public Sector Private Sector BOMA Quebec 109

7 BOMA Regina 16

41 BOMA Toronto 102

0 20 40 60 80 100 120 Number of Buildings

Level 1 Levels 2-4

Offices continue to comprise the biggest asset class in the BOMA BESt® program, with 365 certifications. This is followed, distantly, by Light Industrial buildings (77), Enclosed Shopping Centres (53) and Open Air Retail (41). Overall, the program continues to be recognized in both the public and private sectors.

Multi-Unit Residential Buildings (MURBs) represented the smallest portion of buildings to have achieved certification. And, with just 21 certifications in 2014, MURBs were down from the previous year, when 30 were certified.

Centre de foresterie des Laurentides, Quebec, Level 2 (certified 2014)

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 11 FIGURE 5: NUMBER OF 2014 BOMA BESt® CERTIFIED BUILDINGS, BY ASSET CLASS AND LEVEL ACHIEVED

0 2 Health Care 2 1

14 1 MURB 6 0

23 Open Air 5 Retail 12 1

52 Light 18 Industrial 7 0

9 Enclosed 18 Shopping Centre 24 2

72 163 Office 119 11

800 Burrard St., Vancouver, Level 2 (certified 2014) 170 207 All 170 More Level 2, 3 and 4 certified buildings in 2014 15 The level of certification pursued has increased in all asset classes, except MURBs. In 2014 the percentage of buildings achieving a 0 25 50 75 100 125 150 175 200 225 Level 2 or higher certification increased to 70%, compared to 58% Number of Buildings in 2013. This means that the majority of applicants attempted the entire questionnaire instead of just pursuing the minimum Level 1 Level 2 Level 3 Level 4 14 BESt Practices required to achieve Level 1.

There are more Level 2 certified Office buildings than Level 3 and 4 combined. In the Light Industrial, Open Air Retail and MURB asset classes, the majority of the certifications achieved in 2014 were Level 1, same as in 2013. Launched in late summer 2014, the Health Care assessment module had five buildings certified at Level 2 or higher. These buildings opted to pursue higher targets instead 70% of applicants are achieving a Level 2 of BEST Practice compliance. or higher, compared to 58% in 2013.

12 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 6: CHANGE IN LEVEL OF RECERTIFIED Buildings perform better in recertification BOMA BESt® BUILDINGS (LEVEL 2-4) In 2014, 57% (320 of 562) of the certified buildings were recertifications (Levels 1-4), up from 39% (277 of 711) in 2013. 19 Certification Levels: Overall, about 22% of all buildings that 1 Level recertified (Level 1 to 4) obtained a higher certification level. A number Decrease 0 of Level 2 buildings (representing 12% of overall buildings) dropped 0 down to Level 1 on recertification. Level 3 and 4 certified buildings tended to maintain their level of certification when recertifying. 34 Level 6 Buildings recertifying in 2014 did so using an updated standard, Increase 6 BOMA BESt® version 2. With this newer and stricter standard, only 6 buildings that continued to improve their performance since their original certification were likely to obtain a similar or even better score 101 upon recertification. Same 14 Level 6 Scores: Previously certified Level 2-4 buildings that went up one or 3 more levels increased their scores at recertification by an average of 16%. Those that maintained their certification level increased 0 20 40 60 80 100 120 their scores on average by 4%. Number of Buildings In 2014, Level 2-4 recertified buildings had an average 2 Office Enclosed Shopping Centre EUI improvement of 2.9ekWh/ft /yr. Light Industrial Open Air Retail

FIGURE 7: CHANGE IN BOMA BESt® EUI – CERTIFICATION VS. RECERTIFICATION (LEVEL 1-4)

12 Had No Change 14

12

10 61 Buildings Decreased EUI 100 Buildings Increased EUI

8

6

Number of Buildings of Number 4

2

0 -20 -19 -18 -17 -16 -15 -14 -13 -12 -11 -10 -9 -8 -7 -6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 More Change in EUI (ekWh/ft²/yr)

The energy consumption of Level 2-4 recertified buildings Additional figures and tables are available reduced by an average of 2.9ekWh/ft2/yr. in the Appendix which can be downloaded from the BOMA BESt® website.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 13 2 PERFORMANCE REPORT SCORING ‡

The Atrium, Saskatoon, Level 3 (certified 2014)

Scores are trending around 78% In 2014, the average BOMA BESt® Overall score achieved was 78.5%, virtually the same as in 2013 (78.6%). While there is some variation each year, the proportion of Level 2, 3, and 4 buildings has remained relatively stable since 2011.

The Overall scores are similar to previous years, but the overall energy use intensity (EUI) has gone down over the years. This implies that while important, reducing energy consumption isn’t the only factor that drives building performance.

FIGURE 8: AVERAGE BOMA BESt® OVERALL SCORE SINCE 2010

2010 2011 2012 2013 2014

77.8% 78.1% 78.2% 78.6% 78.5%

‡ Note: From this section onwards, Level 1 certified buildings were excluded from the analysis. This is because buildings that were not able to achieve the minimum score of 70% (i.e. Level 2 or higher) did not earn a performance-based certification.

14 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT Office buildings represent about 75% or 293 of the total 392 buildings that achieved Level 2 or higher certification in 2014. Where it made statistical sense, performance of buildings in the Enclosed Shopping Centre class (44 in total), Light Industrial (25) and Open Air Retail (18) was also included. There were too few buildings in the MURB (7) and Health Care (5) asset classes certified Level 2 or higher to draw meaningful comparisons.

The Health Care module was launched toward the end of the year with five buildings achieving certification – the performance in this asset class is introduced separately in Section 9. Above 80% in half of all categories A few observations when comparing the score weighting and achievements of all buildings:

• Across the Energy category, scores were fairly consistent, around 68%; • In the Water category, Light Industrial buildings tended to score lowest (53.5% compared to 66.9% for all buildings). Water performance is also weighted heaviest in the Light Industrial asset class (10% compared to 8% average); • As in previous years, almost all Asset Classes scored around 95% or better in the Environmental Management Systems category. Performance in the Emissions & Effluents and Waste Reduction & Site categories were also fairly consistent across Asset Classes; • The Indoor Environment scores for Light Industrial buildings are also lowest (77.6% compared to 84.4% for all buildings). Conversely, Indoor Environment is weighted lightest in the Light Industrial asset class (15% compared to 17% average); • There were too few buildings certified Level 2 or higher in the MURB and Health Care asset classes to draw meaningful conclusions.

The Overall scores are similar to previous years, but overall energy use intensity has gone down over the years.

Centre Terrarium, Pointe-Claire, Thunderbird Centre South, Langley, Level 2 (certified 2014) Level 3 (certified 2014)

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 15 Left: Siège social de Gaz Métro, Montreal, Level 3 (certified 2014) Top Right: Cité du Multimédia – 700 Wellington, Montreal, Level 3 (certified 2014) Bottom Right: Dr. Carl Safran Centre, Calgary, Level 3 (certified 2014)

The radial pie charts in Figures 9-13 reveal the scores achieved in FIGURE 9: AVERAGE SCORES PER each of the six BOMA BESt® assessment categories in two ways: ASSESSMENT CATEGORY – ALL ASSET CLASSES

1. relative weighting, on the circular axis, i.e. the width of the slice 96.5% 2. average score achieved, on the radial axis, i.e. the depth of the slice with 0% in the center and 100% achievement on the outside 68.1% Energy Score For example, for all asset classes, the energy category represents 84.4% Water Score 35% (about a third) of the total score so the width of the slice is Waste & Site Score about a third of the total pie. The buildings achieved an average Emissions & score of 68.1% in this category so the depth of the slice is 68% of Effluents Score the total area of the pie. Indoor Environment Score These graphs show how a category’s weighting and related EMS Score strong/weak performance impact overall results. 88.6% 66.9% 76.2%

16 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 10: AVERAGE SCORES PER FIGURE 11: AVERAGE SCORES PER ASSESSMENT ASSESSMENT CATEGORY – OFFICE BUILDINGS CATEGORY – ENCLOSED SHOPPING CENTRES

96.8% 95.6%

67.7% 67.7% Energy Score Energy Score 84.1% Water Score Water Score Waste & Site Score 88.8% Waste & Site Score Emissions & Emissions & Effluents Score Effluents Score Indoor Indoor Environment Score Environment Score EMS Score EMS Score

88.2% 89.4% 69.9% 62.1%

75.8% 77.8%

FIGURE 12: AVERAGE SCORES PER FIGURE 13: AVERAGE OVERALL SCORE PER ASSESSMENT CATEGORY – LIGHT INDUSTRIAL ASSESSMENT CATEGORY – OPEN AIR RETAIL

94.6% 95.3%

66.6% 72.4% Energy Score Energy Score Water Score Water Score 77.6% Waste & Site Score 86.6% Waste & Site Score Emissions & Emissions & Effluents Score Effluents Score Indoor Indoor Environment Score Environment Score EMS Score EMS Score 87.4% 53.5% 91.1% 56.5%

75.0% 79.8%

Additional figures and tables are available in the Appendix which can be downloaded from the BOMA BESt® website.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 17 SPECIAL FEATURE

2014 BOMA CANADA EARTH AWARD WINNERS 2014 The Earth Awards are BOMA Canada’s recognition of excellence in resource preservation and environmentally sound commercial building management. The Awards are presented to buildings that have made significant efforts to address environmental issues faced by both older and newer buildings. All entrants must be BOMA BESt® certified.

Office Building Category – Energy reduction was achieved thanks to World Exchange Plaza a sophisticated utility management tool 45 O’Connor Street, Ottawa, ON which tracks energy, water, greenhouse gases and waste consumption. This tool compiles At the end of 2012, after a three-year pursuit aggregate data (daily, monthly and annually) to improve the building’s performance and and 15-minute interval data. It compares community presence, the World Exchange performance to other buildings ® Plaza (WEP) achieved BOMA BESt Level 3 in Bentall Kennedy’s portfolio. and LEED Gold certification within one month. More recently, the World Exchange Plaza There are many other initiatives underway received the BOMA National Earth Award including three car share parking spots in the and BOMA 360. parkade (including an all-electric Nissan Leaf), aggressive procurement/disposal tracking, WEP is located in the heart of Ottawa’s and the elimination of up-lighting. downtown core, steps from parliament hill. It includes two Class-A office towers, Focusing on long-term strategies occasionally a multi-level retail concourse, an open-air means taking two steps back for one leap amphitheater and five levels of underground forward. For example, the rainwater parking. The most distinctive feature of the harvesting system has a payback period site is the amphitheatre where visitors can that wouldn’t tempt the greenest of green. enjoy extensive natural gardens, seating and The system includes a series of 76 tanks a sheltered stage, all of which contribute which collects and stores 215,000 litres of to the urban cache of the Plaza. water, which is reused for irrigation and cooling tower make-up water. This saves Five years earlier the “pathway to green” 3,530,000 litres of water annually. began with conversations between the building owner (bc-IMC Realty Corporation) and building The system is considered a success as it continues to inspire other building managers, World Exchange Plaza, Ottawa, ON management (Bentall Kennedy (Canada) LP) tenants and the general public (in addition (Owned by: bc-IMC Realty Corporation) with a focus on performance and a mandate to achieve green building certification. to the obvious environmental benefits). It proves that retrofit solutions are possible, Some of the building’s greatest achievements that major landlords are making “deep green” over that time included a 30% reduction in investments, and that there is a shift in energy consumption (now World Exchange strategies from payback to longevity. Plaza is in the top 5% of similar buildings as benchmarked in the Energy Star program), a waste diversion rate of 89% in 2014, and one of Canada’s first rainwater harvesting retrofit systems.

In 2014, World Exchange Plaza achieved a 30% reduction in energy consumption, a waste diversion rate of 89% and World Exchange Plaza, proudly managed one of Canada’s first rainwater harvesting retrofit systems. by the team at Bentall Kennedy (Canada) LP

18 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT Park Place Shopping Centre, Lethbridge, AB 8039 Fifth Line, Halton Hills, ON (Owned by: H&R REIT) (Owned by: Sun Life Assurance Company of Canada)

Shopping Centre Category – low energy lighting, as well as the famous Our incredible programs, passion for our Park Place Shopping Centre Park Place Sustainable Rooftop Garden. The community and excellence in building and 501-1 Avenue S., Lethbridge, AB garden/program is energetically maintained environmental management coupled with by several members of our team and consists the BOMA BESt® Level 4 achievement has In fall 2011, Park Place Shopping Centre was of 24 planters constructed of reclaimed wood/ since lead to the accomplishment of several ® awarded the BOMA BESt Level 4 designation shipping pallets; it is fed with harvested accolades including; the Certificate of Excellence for our environmental performance, energy rainwater and compost from food court through BOMA Canada in 2012 as well as being management and ongoing environmental tenants. The fully grown vegetables are then recognized as The 2012 BOMA Calgary and initiatives. One of those initiatives began in donated to YWCA Harbour House, a local BOMA Canada Outstanding Building of the Year 2010 through a partnership with Bullfrog Power. women’s shelter and crisis unit, on a weekly (TOBY®) and the 2014 BOMA Calgary and Park Place started integrating both renewable basis during the growing season. BOMA Canada Earth Award recipients. wind energy and natural gas into the shopping centre using the energy generated close to home at the Pincher Creek Wind Farm and gas generated through a methane-capture We are now using 100% renewable wind energy and natural project. We are now using 100% renewable gas in the common areas, food court and offices, which wind energy and natural gas in the common echoes our commitment to environmental sustainability and areas, food court and offices, which echoes to the future of the community in which we live. our commitment to environmental sustainability and to the future of the community in which we live.

Our team believes that the shopping centre has an essential role in being a positive ambassador for environmental leadership which we promote through several ongoing environmental programs. Some of the other programs include hybrid/HEV and carpool parking stalls, a centre wide Recycling and Waste Management Plan (diverting over 3,000 tons of waste since inception), a “Tenant Curbside Recycling” program, water Park Place Shopping Centre, proudly managed 8039 Fifth Line, proudly managed by the and energy conservation methods such as by the team at Primaris Management Inc., team at Bentall Kennedy (Canada) LP using low-flow water fixtures and timed a division of H&R REIT

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 19 3 PERFORMANCE REPORT ENERGY

Central Tower, Edmonton, Level 2 (certified 2014)

Energy scores are up, consumption is down FIGURE 14: AVERAGE ENERGY Figure 14 shows the average energy scores across all asset classes SCORE BY ASSET CLASS and Figure 15 compares regional performance. The averages shown under MURB and Health Care are not considered representative due to 100.0 the small number of Level 2-4 certifications in these two asset classes.

Figures 16 and 17 show the average energy scores at a regional level 90.0 for Offices and Enclosed Shopping Centres respectively. (Light Industrial, 2014 Average: 68.1 MURB, Open Air Retail and Health Care did not have a large enough 80.0 77.3 77.0 representative sample at a regional level to compare averages or energy use intensities.) 72.4 Score (%) Score 70.0 67.7 67.7 66.6 Since 2008, the average energy score for certified Office buildings has increased, albeit marginally, from 65% to 67.7% in 2014. 60.0

50.0

Office Enclosed Light Open Air MURB Health Shopping Industrial Retail Care Centre

20 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 15: AVERAGE ENERGY SCORE BY REGION – ALL ASSET CLASSES

100.0

90.0

80.0 2014 Average: 68.1% 69.8 68.4 69.2 68.6 67.9

Score (%) Score 70.0 65.5 63.5 60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

FIGURE 16: AVERAGE ENERGY SCORE BY REGION – OFFICE BUILDINGS

100.0

90.0

80.0 2014 Average: 67.7% 2013 Average: 67.5% 70.4 70.6 68.2

Score (%) Score 70.0 67.0 67.4 64.7 61.6 60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

FIGURE 17: AVERAGE ENERGY SCORE BY REGION – ENCLOSED SHOPPING CENTRES

100.0

90.0

80.0 2014 Average: 67.7% 71.0 2013 Average: 70.3% 68.1

Score (%) Score 70.0 65.3

60.0

50.0 INSUFFICIENT DATA INSUFFICIENT DATA NO DATA INSUFFICIENT DATA NO DATA Glenmore Gardens, Calgary, Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Levels 2-3 (certified 2014) Territories P.E.I.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 21 128-4th Avenue South, Saskatoon, Chaussegros-de-Léry Office Building, 1981 McGill College, Montreal, Level 2 (certified 2014) Montreal, Level 1 (certified 2014) Level 3 (certified 2014)

Figure 18 shows average EUI of Office FIGURE 18: AVERAGE EUI buildings by Climate Zone. As expected, energy BY CLIMATE ZONE – OFFICE BUILDINGS use in the colder climate zones (B and C) is higher than in the milder Zone A. Climate Zone D Figure 19 shows that even though consumption Climate Zone C was slightly higher in 2014 than in 2013, the Climate Zone B overall trend shows a decline of over 15% Climate Zone A in energy use intensity (EUI) since 2008. Not surprisingly, energy scores and EUI vary between the different certification levels as Figure 20 illustrates.

On average Level 4 Office buildings consume about 44% less energy than Level 2 Offices. 33.2 Level 4 Offices also scored 2% higher – or 23 points more – than those in Level 2. The 26.2 seven Level 3-certified Light Industrial buildings have an energy intensity that is 18% higher 25.0 than their Level 2 certified counterparts.

FIGURE 19: AVERAGE EUI BY YEAR FIGURE 20: AVERAGE EUI BY LEVEL CERTIFIED – CERTIFIED – OFFICE BUILDINGS OFFICES, ENCLOSED SHOPPING CENTRES AND LIGHT INDUSTRIAL BUILDINGS

35.0 50.0 34.0 32.8 33.0 31.9 40.0 32.0 31.5 35.8 /yr) ² 30.8 30.8 31.0 30.7 30.1 /yr) ² 30.0 26.9 30.0 24.0 22.0

EUI (ekWh/ft 29.0 20.0 17.3

28.0 27.4 EUI (ekWh/ft 27.1 27.0 10.0 26.0

25.0 0.0 INSUFFICIENT DATA NO DATA 2008 2009 2010 2011 2012 2013 2014 Office Enclosed Light Industrial Shopping Centre

Level 2 Level 3 Level 4

22 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 21: AVERAGE EUI AND ENERGY SCORES BY LEVEL CERTIFIED – OFFICES, ENCLOSED SHOPPING CENTRES AND LIGHT INDUSTRIAL BUILDINGS

EUI (ekWh/ft²/yr) 15 20 25 30 35 40

30.7 Office Level 2 63%

24.0 Office Level 3 73%

17.3 Office Level 4 86%

Enclosed Shopping 26.9 Centre Level 2 60%

Enclosed Shopping 22.0 Centre Level 3 72%

Enclosed Shopping INSUFFICIENT DATA Centre Level 4 INSUFFICIENT DATA

Light Industrial 30.1 Level 2 63%

Light Industrial 35.8 Level 3 77%

Light Industrial NO DATA Marine Building, Vancouver, Level 2 (certified 2014) Level 4 NO DATA

The average energy use intensity 50 60 70 80 90 100 of a BOMA BESt® Office building Energy Score (%) in 2014 is 27.4ekWh/ft2/yr

FIGURE 22: AVERAGE EUI BY REGION – OFFICES, ENCLOSED SHOPPING CENTRES AND LIGHT INDUSTRIAL BUILDINGS

50.0

38.9 40.0 34.3 31.8 /yr) ² 30.0 25.0 26.0 25.3 26.5 23.9 23.1 22.9 20.4 20.0 EUI (ekWh/ft 10.0

0.0 NO DATA DATA INSUFFICIENT DATA INSUFFICIENT DATA INSUFFICIENT DATA INSUFFICIENT DATA INSUFFICIENT NO DATA NO DATA NO DATA NO DATA NO DATA NO DATA INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

Office Enclosed Shopping Centres Light Industrial

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 23 FIGURE 23: AVERAGEAVERAGE BOMABOMA BESt BESt®® EUI EUI VS. VS. NATIONAL NATIONAL AVERAGE AVERAGE – –OFFICE OFFICE BUILDINGS BUILDINGS

200 180 160 140

/yr) 140 /yr) ² ² 120 100 NRCan 20092009 Average:Average: 31.0 31.0 80 80 REALpac 20132013 Average: Average: 29.5 29.5 EUI (ekWh/ft

EUI (ekWh/ft ® BOMA BESt ® 2014 Average: 27.4 60 BOMA BESt 2014 Average: 27.4 ® BOMA BEStBESt® 20132013 Average: Average: 27.1 27.1 40 20 0 1 50 100 150 200 250 1 50 100 150 200 250 Number of Buildings Number of Buildings

References: REALpac 2013 Average referenced from REALpac 2014 Energy Benchmarking Report (published 2015). Retrieved from http://c.ymcdn.com/sites/www.realpac.ca/resource/resmgr/Industry-Sustainability-Energy/RP_2014_EnergyReport_06_FINA.pdf NRCan 2009 Average referenced from NRCan Survey of Commercial and Institutional Energy Use – Buildings 2009 (published 2012). The average for Office buildings has been used in the NGBR 2015 instead of the Overall average (used in the previous version of the NGBR). Retrieved from http://oee.nrcan.gc.ca/publications/statistics/scieu09/scieu_e.pdf

Looking to improve your building’s performance?

Under BOMA BESt®, the Energy category represents about than half of the consumption points available are awarded to buildings 35% of the total achievable points. This is broken down into the with an EUI of ≤20ekWh/ft2/yr. So the average 2014 BOMA BESt® following four sub-categories: Level 2-4 certified office building (with an EUI of 27.4ekWh/ft2/yr) is awarded 24 of the total 80 points. • Energy Consumption (23%): a building’s measured energy use • Energy Efficiency Features (37%): such as high efficiency lighting, FIGURE 24: AVERAGE ENERGY SCORE, equipment, envelope, and renewable technologies BROKEN DOWN BY SUB-CATEGORY PERFORMANCE

• Energy Management (23%): policies, energy assessment, operator Overall Energy Score: 68.1% training, sub-metering, and preventative maintenance 32.0% • Transportation (17%): cycling, walkability, and access to public transit 68.0%

The radial pie chart (Figure 24) shows how the Level 2-4 certified 91.0% Energy buildings scored in each of the energy sub-categories. Consumption Score The width of the Energy Consumption and Energy Management pie slice Energy Efficiency Features Score is the same, which means the total number of points achievable in these Energy two sub-categories is the same. Though equally weighted, buildings Management Score scored the lowest (32%) in the consumption category compared to the Transportation highest (91%) for their management practices. The lower score on the 78.0% Score consumption side can be attributed to some extent to BOMA BESt®’s stringent point allocation. For example, in the Office asset class more

To improve building performance, try implementing these energy efficient strategies which are present in high-performing buildings (Level 4) more frequently than in mid-performing buildings (Level 2): • Condensing boilers • Daylight sensors • Sub-meters • Exhaust air heat recovery • Demand response capabilities • Periodic re-commissioning • High-efficiency water • Variable speed drives or continuous commissioning heating equipment on pump systems

Additional figures and tables are available in the Appendix which can be downloaded from the BOMA BESt® website.

24 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT SPECIAL FEATURE

City of Vancouver CITY OF VANCOUVER INCORPORATES BOMA BESt ® INTO BUILDING BYLAWS

As part of Vancouver’s Greenest City 2020 Action Plan, the City introduced Upon learning of the City’s decision to regulate energy conservation, Canada’s first energy code/bylaw for existing buildings classified as BOMA British Columbia (BOMA BC) met with City officials over the Part 3 and Part 9 non-residential. The new bylaw requirements were past few years to ensure a reasonably flexible and pragmatic approach added to the existing upgrade mechanism process used in Part 11 for Life was developed to implement this bylaw. We are pleased to report Safety, Structural, and Accessibility. The 2020 energy reduction target that the bylaw has incorporated the BOMA BESt® environmental for existing larger buildings is to reduce greenhouse gas emissions to certification program as one option for achieving permit requirements. 20% below 2007 levels. As of January 1st, 2015 the Vancouver Building Executive Vice President of BOMA BC, Paul LaBranche, said “This is By-Law (VBBL) 10908 will now require all building permit applications a huge win for BOMA BESt® as it recognizes the proven results of our for alterations to existing buildings to follow an energy upgrade trigger certification program to reduce energy consumption and improve process. The energy upgrade trigger provides a number of compliance overall environmental responsibility.” pathways (e.g., upgrade lighting, windows) to meet the requirements, including having a BOMA BESt® certified building. For more information and other aspects of the VBBL please visit the City of Vancouver website.

This article was reprinted with thanks to BOMA British Columbia.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 25 4 PERFORMANCE REPORT WATER

CenterBeam, Saint John, Level 2 (certified 2014)

Average water scores under 70% FIGURE 25: AVERAGE WATER SCORE The Water category represents about 8% of the total achievable points, the BY ASSET CLASS smallest portion of all categories in the program. Figure 25 shows the average water scores across all asset classes and Figure 26 compares regional performance. The 100.0 averages shown under MURB and Health Care are not considered representative due to the small number of Level 2-4 certifications in these two asset classes. 90.0

The average water score achieved by all Level 2-4 certified buildings in 2014 was 80.0 66.9%. In this category, Office buildings performed the best at 69.9%, on average, up from 68.4% from 2013. Enclosed Shopping Centres scored an average 62.1%, 69.9 2014 Average: 66.9 70.0 down 8.1% from the previous year. The average score for Light Industrial buildings, 64.0 53.5%, is also down slightly from 57.1% achieved the previous year. (%) Score 62.1 60.0 56.5 Figures 27 and 28 show the average water scores at a regional level for 53.5 Offices and Enclosed Shopping Centres respectively. (Light Industrial, MURB, 50.0 Open Air Retail and Health Care did not have a large enough representative 44.0 sample at a regional level to compare averages or energy use intensities.) 40.0

Office Enclosed Light Open Air MURB Health Shopping Industrial Retail Care Centre

26 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 26: AVERAGE WATER SCORE BY REGION – ALL ASSET CLASSES

100.0

90.0 84.1

80.0 2014 Average: 66.9% 68.8 69.6 68.1 Score (%) Score 70.0 66.4 63.7 63.2 60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

FIGURE 27: AVERAGE WATER SCORE BY REGION – OFFICE BUILDINGS

100.0

90.0 84.4 2014 Average: 69.9% 80.0 2013 Average: 68.4% 73.6 71.8 70.4 71.6

Score (%) Score 70.0 67.0 65.1

60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

FIGURE 28: AVERAGE WATER SCORE BY REGION – ENCLOSED SHOPPING CENTRES

100.0

90.0

80.0 2014 Average: 62.1% 2013 Average: 70.2%

Score (%) Score 70.0 65.2 66.3

60.0 57.9

50.0 INSUFFICIENT DATA INSUFFICIENT DATA NO DATA INSUFFICIENT DATA NO DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Galeries Rive Nord, Repentigny, Territories P.E.I. Level 3 (certified 2014)

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 27 Campus Bell Montreal, Montreal, Level 4 (certified 2014)

Water use intensity for Office In the Office building asset class, consumption buildings continues to drop performance, or water use intensity, correlates Water use intensity (WUI), which refers to with the average water scores achieved. As how much water is used per floor area, has Figure 29 shows, for the most part, lower steadily declined since 2008. In that year, water use intensity results in higher scores. The average water use intensity the BOMA BESt® national average (for Office of a BOMA BESt® Office Water use intensity for Office buildings in buildings) was 1.13m3/m2/yr compared to building is steadily declining – Climate Zones A and B was 0.76m3 2 3 2 the 2014 average of 0.68m3/m2/yr. The /m /yr from 1.13m /m /yr in 2008 to 3 2 3 2 lowest reported year so far was 2012 at and 0.74m /m /yr respectively. This is still far 0.68m /m /yr in 2014. above the average of 0.46m3 2 0.65m3/m2/yr. The Office WUI median is /m /yr for Climate Zone C. Ontario Office buildings show the also down in 2014 – to 0.53m3/m2/yr highest WUI – 0.82m3 2 from 0.57m3/m2/yr in 2008. /m /yr compared with the 2014 BOMA BESt® national average of 0.68m3/m2/yr.

FIGURE 29: AVERAGE WUI AND WATER SCORE FIGURE 30: AVERAGE WUI BY REGION – BY LEVEL CERTIFIED – OFFICE BUILDINGS OFFICE BUILDINGS 2013 Average: 0.68 2014 Average: 0.68 WUI (m³/m²/yr) Alberta 0.58 0.00 0.20 0.40 0.60 0.80 1.00 British Columbia 0.75 0.77 Level 2 Manitoba 0.54 66% Northwest & Yukon Territories 0.18

0.58 Nova Scotia & 0.42 Level 3 New Brunswick/P.E.I. 74% Ontario 0.82

0.49 Quebec 0.58 Level 4 87% Saskatchewan 0.43

0 20 40 60 80 100 0.0 0.2 0.4 0.6 0.8 1.0 Water Score (%) Water Use Intensity (m³/m²/yr)

Water Score Water Use Intensity (WUI)

References: REALpac Average referenced from REALpac 2012 Water Benchmarking Pilot Report (published 2013). Retrieved from http://c.ymcdn.com/sites/www.realpac.ca/resource/resmgr/industry_sustainability_-_water_benchmarking/rp_water_report_05_hr_final.pdf

28 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 31: WUI DISTRIBUTION – OFFICE BUILDINGS

BOMA BESt® BOMA BESt® 2014 Median: 2013 Median: 0.53 m³/m²/yr 0.57 m³/m²/yr 45 BOMA BESt® 2013 and 2014 40 Average: 0.68 m³/m²/yr

35 REALpac Average: 0.98 m³/m²/yr 30

25

20

15 Number of Buildings of Number

10

5 789 West Pender Street, Vancouver, 0 Level 2 (certified 2014) 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1.0 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 2.0 More Water Use Intensity (m³/m²/yr)

References: REALpac Average referenced from REALpac 2012 Water Benchmarking Pilot Report (published 2013). Retrieved from http://c.ymcdn.com/sites/www.realpac.ca/resource/resmgr/industry_sustainability_-_water_ benchmarking/rp_water_report_05_hr_final.pdf

Looking to improve your building’s water performance?

The Water category§ represents about 8% of the total achievable points and evaluates a building’s water performance in the following four sub-categories:

• Water Consumption (38%): a building’s water use • Water Conservation (38%): the type of fixtures and fittings installed and irrigation practices Cathedral Place, Vancouver, • Water Management (23%): policies, such as management and targets; sub-metering, Level 3 (certified 2014) maintenance practices, such as leak detection, retrofits • Innovation (3%)

Consider the following water efficiency features which are present in high-performing buildings (Level 4) more frequently than in mid-performing buildings (Level 2):

• Low-flow toilets (<4.8LPF) • Sub-metered evaporative • Low-flow urinals (<1.9LPF) cooling towers • Automated irrigation systems

Additional figures and tables are available in the Appendix which can be downloaded from the BOMA BESt® website.

§ Note: It is not possible to provide a breakdown of performance in each sub-section because these are not scored separately.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 29 5 PERFORMANCE REPORT WASTE & SITE

Westshore Village, Victoria, Level 3 (certified 2014)

Open Air Retail score highest in Waste and Site category FIGURE 32: AVERAGE WASTE AND SITE The average score achieved by all Level 2-4 certified buildings in 2014 in the Waste SCORE BY ASSET CLASS and Site category is 76.2%. On average, the 18 Level 2-4 certified Open Air Retail buildings performed best at 79.8%. MURBs and Enclosed Shopping Centres follow 100.0 close behind with average scores of 78.3% and 77.8% respectively – though there were likely too few MURBs certified to be considered a representative sample. 90.0

Figure 32 shows the average waste/site scores across all asset classes 2014 Average: 76.2 79.8 and Figure 33 compares regional performance. The averages shown under 80.0 77.8 78.3 75.8 75.0 MURB and Health Care are not considered representative due to the small 73.6 number of Level 2-4 certifications in these two asset classes.

Score (%) Score 70.0 For all asset classes except Light Industrial, the Waste and Site category represents about 12% of the total points achievable. For Light Industrial, this module is weighted slightly heavier at 15%. This weighting differential was 60.0 introduced to account for differences in waste management practices between asset classes and may explain the lower overall score in this category for the 50.0

Light Industrial asset class. Office Enclosed Light Open Air MURB Health Shopping Industrial Retail Care Centre

30 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 33: AVERAGE WASTE AND SITE SCORE BY REGION – ALL ASSET CLASSES

100.0

90.0

79.5 2014 Average: 76.2% 80.0 76.9 77.1 75.6 74.7 74.6

68.5

Score (%) Score 70.0

60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

FIGURE 34: AVERAGE WASTE AND SITE SCORE BY REGION – OFFICE BUILDINGS

100.0

90.0 2014 Average: 75.8% 2013 Average: 77.6% 78.0 79.0 80.0 75.8 76.0 76.1 72.7 69.5

Score (%) Score 70.0

60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

Figures 34 and 35 show the average waste/ FIGURE 35: AVERAGE WASTE AND SITE SCORE BY REGION – site scores at a regional level for Offices and ENCLOSED SHOPPING CENTRES Enclosed Shopping Centres respectively. (Light Industrial, MURB, Open Air Retail and 100.0 Health Care did not have a large enough 2014 Average: 77.8% 90.0 representative sample at a regional level to 2013 Average: 75.9% compare averages or energy use intensities.) 80.7 79.5 80.0 75.9 In the Office asset class the two provinces

with the highest number of certifications, (%) Score 70.0 Ontario and Quebec, scored quite differently – there is about a 6% difference in performance 60.0 between these two regions.

50.0 INSUFFICIENT DATA INSUFFICIENT DATA NO DATA INSUFFICIENT DATA NO DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 31 FIGURE 36: AVERAGE WASTE DIVERSION RATES – OFFICE BUILDINGS, ENCLOSED SHOPPING CENTRES AND LIGHT INDUSTRIAL BUILDINGS

13 Above 90% NO DATA 1

142 60-90% 17 10

89 3350 Douglas Street, Victoria, Level 2 (certified 2014) 30-59% 25 2

Waste diversion rates holding steady 26 Waste Diversion Rate (%) The spread between lowest and highest waste diversion rates across Under 30% 1 all asset classes has been consistent over the last three years 1 suggesting no noticeable change in the industry’s waste management 23 practices. It is worth highlighting that the number of buildings with Unknown 1 diversion rates in the “above 90%” category is comparable to 2013. 11 Waste diversion rates for Office buildings, Enclosed Shopping Centres and Light Industrial buildings that achieved Level 2-4 certification in 0 20 40 60 80 100 120 140 160 2014 are shown in Figure 36. Number of Buildings

The majority of BOMA BESt® Office buildings (48%) Office Enclosed Shopping Centre have a waste diversion rate between 60 and 90%. Light Industrial

Looking to improve your building’s performance?

In the Waste Reduction and Site category, a building’s performance FIGURE 37: AVERAGE WASTE REDUCTION is evaluated across the following four sub-categories: AND SITE ENHANCEMENT SCORE, BROKEN DOWN BY SUB-CATEGORY PERFORMANCE • Recycling (23%): waste diversion, handling and storing recyclable materials Overall Waste and Site Score: 76.2% • Waste Reduction Program (27%): policies to manage waste and guide waste collection • Site Pollution (18%): site free of contaminants, appropriate environmental assessments Waste Reduction + • Site Enhancement (32%): exterior site management Recycling Score (cleaning, stormwater), lighting, heat island reduction Site Pollution + Enhancement Score Figure 37 shows how the Level 2, 3 and 4 certified buildings scored in each of these four waste/site sub-categories. The Waste Reduction sub-category is almost weighted equally as the Site section, but buildings scored lowest (67%) for their site enhancements compared to highest (85%) for waste reduction. 67.0% 85.0%

Consider the following waste reduction and site improvement strategies which are present in high-performing buildings (Level 4) more frequently than in mid-performing buildings (Level 2): • Perform an annual waste audit • Compost organic waste • To reduce bird fatalities, implement • Regularly monitor waste volume • To reduce runoff to municipal a bird-friendly program systems, implement a stormwater • Consider installing a green roof management plan

32 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT SPECIAL FEATURE

Scott 72 Shopping Centre, Delta, Level 2 (certified 2014) FIRST CAPITAL REALTY’S SCOTT 72

First Capital Realty’s Scott 72 located in The company and property manager container shipped from the property Delta, British Columbia achieved a Level 2 implemented many measures to reduce reducing transportation emissions and BOMA BESt® certification with an overall energy consumption and improve operational improving operational efficiency). Property rating of 72% in September 2014. Built in efficiency of the centre. Pylon, parking lot and management reinforced the education 1980, Scott 72 was renovated in 2007 by building lighting was retrofitted from metal campaign by speaking individually with the First Capital Realty. It is a 415,000 square halide to LED. In certain circumstances existing tenants, auditing the waste practices of foot open air shopping centre with an programmable thermostats were upgraded. the tenants, and re-instructing them when 80/20 percent retail/office mix. The main Where practical, temperature setbacks were infractions were noticed. tenants include London Drugs, Staples, implemented. Photocell sensors were installed Fitness World, Vancity, and TD Canada Trust. on lighting systems many years ago and also • Tenant Relations: Tenant engagement have contributed to the energy efficiency of improved with proactive communication The shopping centre achieved high scores in the building. Energy performance is not only practices, such as issuing Tenant Talks, the categories of waste reduction, emissions measured by the property manager but also (i.e., newsletters). By explaining how and effluents, and indoor environment. The through a third-party service provider who water and energy conservation measures property has a tenant waste and recycling pays the energy bills, tracks energy usage could reduce tenants’ operating costs, program for organics, paper and glass. The and issues monthly energy reports. environmental awareness among the tenants company initiated a hazardous building in day-to-day operations was enhanced. material survey and report addressing ozone- Some great wins and lessons learned depleting substances, PCBs, and tanks. The during the certification process included: indoor air quality program included measures to control pollutants at source, such as floor • Waste: An organic waste program was grates or mats at occupant entryways into the present in several tenant premises. building, maintenance contracts mandating First Capital Realty expanded the organics the use of environmentally preferable program to all tenants and enhanced the cleaning materials, and providing designated program with an awareness campaign. smoking area signage to assist tenants with Tenants were educated on how to prepare communicating to their customer and the their materials for recycling (e.g., break public on where they can and cannot smoke. down cardboard boxes to maximize the weight of cardboard in each recycling

By explaining how water and energy conservation measures Scott 72 Centre Management Team could reduce tenants’ operating costs, environmental awareness among the tenants in day-to-day operations was enhanced.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 33 6 PERFORMANCE REPORT EMISSIONS & EFFLUENTS

Ressource de la Montagne, Montreal, Level 1 (certified 2014)

Open Air Retail buildings lead slightly FIGURE 38: AVERAGE EMISSIONS AND in reducing emissions and effluents EFFLUENTS SCORE BY ASSET CLASS Disregarding the non-representative averages of MURB and Health Care, on average, Open Air Retail performed the best in the Emissions and Effluents (E&E) 100.0 2014 Average: 88.6 category with an average score of 91.1% compared to the 88.6% average. The 93.1 92.8 91.1 E&E section is weighted more or less the same for all asset classes – at about 17% 89.4 90.0 88.2 87.4 of the total achievable points. The average score achieved in this category by all buildings in Levels 2, 3 and 4 is 88.6% which is comparable to results from 2013. 80.0 Figure 38 shows the average E&E scores across all asset classes and Figure 39 compares regional performance. The averages shown under MURB and Health Care are not considered representative due to the small number (%) Score 70.0 of Level 2-4 certifications in these two asset classes.

60.0

50.0

Office Enclosed Light Open Air MURB Health Shopping Industrial Retail Care Centre

34 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 39: AVERAGE EMISSIONS AND EFFLUENTS SCORE BY REGION – ALL ASSET CLASSES

100.0 2014 Average: 88.6% 89.0 90.3 90.0 89.4 90.0 87.3 88.0 84.7

80.0

Score (%) Score 70.0

60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

FIGURE 40: AVERAGE EMISSIONS AND EFFLUENTS SCORE BY REGION – OFFICES

2014 Average: 88.2% 100.0 2013 Average: 86.9% 90.7 88.7 89.6 89.9 90.0 86.5 87.2 84.1

80.0

Score (%) Score 70.0

60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

Figures 40 and 41 show the average FIGURE 41: AVERAGE EMISSIONS AND EFFLUENTS SCORE E&E scores at a regional level for Offices BY REGION – ENCLOSED SHOPPING CENTRE and Enclosed Shopping Centres respectively. (Light Industrial, MURB, Open Air Retail and 100.0 2014 Average: 89.4% Health Care did not have a large enough 92.6 2013 Average: 87.2% representative sample at a regional level to 90.0 88.7 87.6 compare averages or energy use intensities.) 80.0

Score (%) Score 70.0 The average Emissions and Effluents score for all 60.0 BOMA BESt® asset classes

in 2014 is 88.6%, which 50.0 INSUFFICIENT DATA INSUFFICIENT DATA NO DATA INSUFFICIENT DATA NO DATA

is comparable to results Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan from 2013. Columbia & Yukon New Brunswick/ Territories P.E.I.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 35 10301 Southport Lane SW (SLP 4), Calgary, CLSC de Rosemont Lucille-Teasdale, Montreal, Level 3 (certified 2014) Level 3 (certified 2014)

Looking to improve your building’s performance?

The E&E category evaluates a building’s performance according FIGURE 42: AVERAGE EMISSIONS AND to the following five emissions sub-categories: EFFLUENTS SCORE, BROKEN DOWN BY SUB-CATEGORY PERFORMANCE

• Air (Boiler Emissions) (18%): NOx emission rates, fuel oil and flue gas Overall Emissions and Effluents Score: 88.6% • Refrigerants and Ozone Depleting Substances (25%): management, leakage rates, halon, training • Water Effluents (13%): drains (chemical, stormwater run-off), glycol discharge, de-icing materials Air Emissions Score Emissions Score • Hazardous Materials (26%): surveys, management of asbestos, Water Effluents radon, PCBs, storage tanks Score Hazardous • Hazardous Products Management (18%): Materials Score WHMIS, health and safety, pesticides 97.0% Hazardous Products + WHMIS Score Figure 42 shows that Boiler Emissions and Hazardous Products are 97.0% weighted equally (about 18% each of the category’s points). The 73.0% Refrigerants and Hazardous Materials categories are also weighted 84.0% equally, each representing about a quarter of the points in the E&E 47.0% category. Generally points seem to be lost in the sub-categories of Air Emissions and Water Effluents.

Consider the following emissions and effluents improvement strategies which are present in high-performing buildings (Level 4) more frequently than in mid-performing buildings (Level 2): • When replacing boilers, • Install refrigerant • To reduce run-off from • Protect floor drains consider installing leak detectors roofs and hard surfaces, from chemical spills equipment with low NO implement stormwater x • Use a refrigerant emission rates recovery system management practices

36 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT SPECIAL FEATURE

BOMA BESt ® ALIGNS WITH CROWN’S GREEN INITIATIVES

Crown Property Management Inc. is a commercial real estate investment and property management organization committed to making the world a healthier place, one property at a time. From replacing inefficient equipment to implementing waste and water management programs to promoting energy conservation, Crown invests in environmental initiatives.

Sustainability programs are tailored to each building in the portfolio and include such initiatives as the installation of hybrid vehicle charging stations, reserved green parking spots, bicycle lockers and shower facilities as well as waste diversion initiatives and energy conservation programs. Making Crown properties as efficient as possible doesn’t just 90 Sheppard Avenue East, Toronto, Level 3 (certified 2014) improve performance and lower operating costs – it also preserves the external environment in which the buildings exist as well as improve the ® operating environment for Crown’s Tenants. Healthy buildings drive profits. To date, Crown has achieved BOMA BESt certifications for 16 of the 25 buildings it owns or manages across the Greater Toronto Area with Crown’s Eco Team, comprised of representatives from both the property six additional certifications forthcoming in 2015. Eighty eight percent management team and tenant occupiers, meets quarterly to discuss of all Crown properties are BOMA BESt® certified. All certified buildings diversion rates, Smart Commute programs for applicable buildings have achieved the prestigious BOMA BESt® Level 3 designation, a and upcoming green events. By communicating regularly with tenants score which places Crown properties 7% higher than the average and engaging them in the decision making process, Crown’s occupant BOMA BESt® building in Ontario and 5.5% higher than the national engagement levels are at an all-time high. average (based on scores from buildings certified in 2013).

At Crown, the commitment to green comes from within where the BOMA BESt® certification aligns with Crown’s green objectives. internal employee bonus program is structured such that a portion It integrates key elements of environmental building management of each employee’s annual bonus is a result of that individual’s efforts with Crown’s internal infrastructure to propel and measure the firm’s in achieving increased sustainability in their properties. environmental performance.

AWARDS RECEIVED IN 2014 “ B O M A B E S t ® aligns with our sustainability GOVERNING strategy to help us maximize the environmental PROPERTY AWARD BODY performance of our properties.” Les Miller, Managing Partner, Real Estate Management 2233 Argentia Road Building of BOMA Canada the Year (TOBY) 2233 Argentia Road Building of BOMA Toronto BOMA BESt® OVERALL SCORE (based on buildings certified in 2013) the Year (TOBY) Crown properties’ 90 Sheppard Avenue East Earth Award BOMA Toronto 77.3 Overall score is 7% higher than the average BOMA BESt® 90 Sheppard Avenue East Certificate BOMA Toronto 78.6 building in Ontario of Building/ and 5.5% higher than the national average. Management CROWN 84.1 Excellence 50 60 70 80 90 100 2233 Argentia Road Certificate BOMA Toronto Score (%) of Building/ Management Ontario Private Sector Average Canadian Average Excellence Crown Property Management

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 37 7 PERFORMANCE REPORT INDOOR ENVIRONMENT

Granville Square, Vancouver, Level 3 (certified 2014)

Indoor Environment scores holding steady FIGURE 43: AVERAGE INDOOR ENVIRONMENT In the Indoor Environment (IE) category, the 2014 scores came close to 2013 SCORE BY ASSET CLASS achievements, with only a slight overall decline of 1.2%. Of the representative dataset, Enclosed Shopping Centres scored highest with 88.8% compared to a 100.0 decline in both the Light Industrial and Open Air Retail asset classes (4% each). 2014 Average: 84.4 The Indoor Environment category represents about 16% of the total points 88.8 88.7 89.0 90.0 86.6 achievable; however, it does vary between the asset classes. For Light Industrial, 84.1 it is weighted at 11% and for Office buildings at 18%. 80.0 77.6

Score (%) Score 70.0 The average Indoor Environment score for all BOMA BESt® asset classes in 2014 is 84.4%, which is slightly below results from 2013. 60.0

50.0

Office Enclosed Light Open Air MURB Health Shopping Industrial Retail Care Centre

38 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 44: AVERAGE INDOOR ENVIRONMENT SCORE BY REGION – ALL ASSET CLASSES

100.0

2014 Average: 84.4% 90.0 87.4 86.0 84.1 84.5 84.9 82.2 83.3 80.0

Score (%) Score 70.0

60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

FIGURE 45: AVERAGE INDOOR ENVIRONMENT SCORE BY REGION – OFFICES

100.0 2014 Average: 84.1% 2013 Average: 85.6% 90.0 86.4 86.1 83.4 84.0 83.6 83.9 81.6 80.0

Score (%) Score 70.0

60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

Figure 43 shows the average indoor FIGURE 46: AVERAGE INDOOR ENVIRONMENT SCORE environment scores across all asset classes and BY REGION – ENCLOSED SHOPPING CENTRES Figure 44 compares regional performance. The averages shown under MURB and Health Care 100.0 2014 Average: 88.8% are not considered representative due to the 2013 Average: 91.0% 89.3 89.1 small number of Level 2-4 certifications in these 90.0 87.3 two asset classes. Figures 45 and 46 show the average scores by region for the Office 80.0 and Enclosed Shopping Centres respectively.

Overall Scores across Climate Zones A, B, (%) Score 70.0 and C are almost the same, suggesting that 60.0 the weather has little effect on a building’s Indoor Environment score. 50.0 INSUFFICIENT DATA INSUFFICIENT DATA NO DATA INSUFFICIENT DATA NO DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 39 CenterBeam, Saint John, Level 2 (certified 2014) Discovery Pointe, Calgary, Level 3 (certified 2014)

Looking to improve your building’s performance?

To determine how well a particular building is performing in providing FIGURE 47: AVERAGE INDOOR comfort to its occupants, the IE category looks at a range of air quality ENVIRONMENT SCORE, BROKEN DOWN and comfort issues. In this category, a building’s performance is BY SUB-CATEGORY PERFORMANCE assessed across the following four sub-categories: Overall IE Score: 84.4% • Indoor Air Quality (67%): ventilation, filtration systems, humidification, cooling towers, parking and receiving, pollutant 54.0% control, management 74.0% 67.0% • Thermal Comfort (8%): controllability, temperature, occupant survey Indoor Air Quality Score 90.0% Thermal Comfort Score • Lighting (21%): blinds, light levels, controls, scheduling Lighting Score • Noise (5%): acceptable levels, acoustics Noise Score

Figure 47 shows how the Level 2, 3 and 4 certified buildings scored in each of the Indoor Environment sub-categories. The Indoor Air Quality sub-category represents about two thirds of the total Indoor Environment score.

The Thermal Comfort and Noise sub-categories are both weighted lower than the Indoor Air Quality category. Performance in this Consider the following indoor environmental sub-category is driven by tasks such as conducting and acting on performance improvement strategies which are present occupant comfort satisfaction surveys. These provide useful insight in high-performing buildings (Level 4) more frequently about how the building is performing from an occupant’s perspective than in mid-performing buildings (Level 2): and can be done inexpensively via the web. • Suggest space layouts • Install permanent carbon where occupants have dioxide monitoring views to the outside from • Adjust lighting levels their workstations to conform to IESNA standards

40 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT SPECIAL FEATURE

BOMA BESt® OFFERS PORTFOLIO-BASED CERTIFICATION

A new portfolio-based application for the BOMA BESt® environmental management and benchmarking system is expected to reach more light industrial and open-air retail properties. The program introduces centralized verification that will allow owners/managers to certify multiple properties with fees apportioned on a square-foot basis across the portfolio.

“The cost is equalized for properties, regardless of size,” explains John Smiciklas, director, energy and environment with the Building Owners and Managers Association (BOMA) of Canada. “BOMA members will have the ability to add or remove buildings within the portfolio due to changes in ownership or management company.” Institut Maurice-Lamontagne, Mont-Joli, Level 2 (certified 2014) Nearly 200 light industrial and open-air retail buildings were BOMA BESt®-certified in 2013, accounting for about 28 per cent of the year’s total certifications. These were predominantly at Level 1, which Meanwhile, from a manager’s perspective, the program could provide recognizes policies and practices, but does not measure or plot results. a consistent, structured framework for environmental monitoring across the portfolio. “It gives us a new mechanism for internally assuring that While BOMA BESt® has traditionally required third-party verification of these things are happening,” Sutic affirms. submitted information for each participating building, the new program will leave it largely to portfolio managers to ensure that all buildings The portfolio program is the second BOMA BESt® innovation in recent match what has been reported. Verifiers will examine portfolio-wide months following the launch of a new module for health care facilities documentation and conduct an annual on-site sampling verification in August. That added a sixth asset class to the program along with program according to the requirements of the ISO 17021 standard for the existing modules for offices, enclosed shopping malls, multi-unit bodies providing audit and certification of management systems. residential buildings, light industrial and open-air retail.

”Even though the verifier is not going to each and every site, every “One of the key objectives of the BOMA BESt® program is to raise the building participating in the portfolio program has to be 100 per cent environmental performance of every existing commercial building in in compliance, and has to be prepared for a verifier,” says Nada Sutic, Canada,” Smiciklas says. “The new program reinforces that key message director of property management with Bentall Kennedy (Canada), of BOMA BESt® to be affordable, accessible and accountable.” one of the BOMA-member stakeholders consulted in the development of the new program. “We were also adamant that the penalties for This article is reprinted from the REMI network, with thanks to non-compliance in the portfolio are significant.” MediaEdge Communications Inc.

About one-third of Bentall Kennedy’s industrial portfolio is already certified, but Sutic predicts the lower costs of the new program will draw more participants. “For an industrial tenant, every penny matters,” she observes.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 41 8 PERFORMANCE REPORT ENVIRONMENTAL MANAGEMENT SYSTEMS

Place des Arts, Montreal, Level 2 (certified 2014)

Certified buildings score highly for FIGURE 48: AVERAGE EMS SCORES BY ASSET CLASS environmental management systems 2014 Average: 96.5 The average score in the Environmental Management Systems (EMS) category 100.0 98.4 for 2014 is 96.5%. This is within 1% of the performance score achieved in 100.0 96.8 95.6 95.3 2013. The EMS category represents about 12% of the total achievable points. 94.6 Again, there is some variation between asset classes – it is only 11% for Office 90.0 buildings and as much as 17% for Light Industrial Buildings.

Figure 48 shows the average EMS scores across all asset classes and Figure 49 80.0 compares regional performance. The averages shown under MURB and Health Care are not considered representative due to the small number of Level 2-4 certifications in these two asset classes. Figures 50 and 51 show the average (%) Score 70.0 scores by region for Office and Enclosed Shopping Centres respectively. All scores are more or less equal across the regions in the respective asset classes. 60.0

50.0

Office Enclosed Light Open Air MURB Health Shopping Industrial Retail Care Centre

42 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT FIGURE 49: AVERAGE EMS SCORES BY REGION – ALL ASSET CLASSES 2014 Average: 96.5% 97.9 100.0 95.9 96.0 97.4 96.6 96.9 91.8 90.0

80.0

Score (%) Score 70.0

60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

FIGURE 50: AVERAGE EMS SCORE BY REGION – OFFICES 2014 Average: 96.8% 2013 Average: 97.3% 98.6 97.7 100.0 96.2 95.8 96.6 97.2 93.4 90.0

80.0

Score (%) Score 70.0

60.0

50.0 INSUFFICIENT DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I. Photo by: Caroline Bergeron)

FIGURE 51: AVERAGE EMS SCORE BY REGION – ENCLOSED SHOPPING CENTRES 2014 Average: 95.6% 2013 Average: 95.5% 100.0 95.7 95.2 96.3

90.0

The average Environmental 80.0 Management Systems score for all BOMA BESt® asset

Score (%) Score 70.0 classes certified in 2014 is 96.5%, which is comparable 60.0 to results from 2013.

50.0 INSUFFICIENT DATA INSUFFICIENT DATA NO DATA INSUFFICIENT DATA NO DATA

Alberta British Manitoba Northwest Nova Scotia & Ontario Quebec Saskatchewan Columbia & Yukon New Brunswick/ Territories P.E.I.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 43 Manitoba Hydro Place, Winnipeg, PricewaterhouseCoopers Place, Vancouver, Level 4 (certified 2014) Level 3 (certified 2014)

Looking to improve your building’s performance?

The EMS category evaluates a building’s performance in the FIGURE 52: AVERAGE EMS SCORE, BROKEN DOWN following five sub-categories: BY SUB-CATEGORY PERFORMANCE

• EMS Documents (27%): policies, performance targets Overall EMS Score: 96.5% 95.0% • Environmental Purchasing (32%): preferred products for 99.0% 97.0% equipment, construction, cleaning 96.0% • Emergency Response (18%): plan, drawings, equipment

• Tenant/Occupant Awareness (23%): communications, initiatives EMS Documents Score (covering energy, water, waste etc.) Environmental Purchasing Score • Community Environmental Contributions Emergency (Enclosed Shopping Centres only) Response Score Tenant/Occupant These different sub-categories are all weighted almost equally Awareness Score and performance is very similar across the board.

To improve your building’s Environmental Management Systems performance, consider the following strategies which are present in high-performing buildings (Level 4) more frequently than in mid-performing buildings (Level 2): • Conduct a tenant satisfaction survey • Introduce Green leases that • Document your power failure include clauses on tenant energy response procedures and environmental responsibilities

44 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT SPECIAL FEATURE

THE TRIOVEST CORPORATE SUSTAINABILITY REPORTING PROCESS Triovest will publish its first public sustainability report in 2015. It follows the Global Reporting Initiative (GRI) G4 reporting framework, a leading international reporting standard. In order to report under GRI G4, Triovest needed to first complete a series of structured interviews with stakeholders to establish priorities and focus report content on “material” (high-priority) aspects.

Process Outline Triovest’s materiality analysis followed a four-step process:

1. Identify 2. Conduct 3. Analyse 4. Develop sustainability external materiality materiality issues and internal table for research stakeholder research

• Research and define short-list • Meet with external • Consolidate interview results, • Synthesize findings into of sustainability and economic stakeholders to discuss and rank aspects materiality table that supports aspects, by benchmarking and prioritize sustainability GRI G4 reporting peers, competitors and and economic aspects • Confirm Triovest priorities for industry standards • Interview internal stakeholders management and reporting • Develop interview • Consult employee script and tools survey results

Triovest identified 31 relevant aspects and prepared definitions to enable consistent interpretation between stakeholders. A total of nine stakeholder groups were identified (clients; tenants; employees; next generation (under 25); suppliers; owner; industry associations; community/NGOs; and, government;), and 18 interviews were completed. Stakeholder interviewees:

• Ranked aspects from high to low with regards to importance to their organization • Explained the rationale behind each ranking • Identified if aspects were missing, and their corresponding ranking • Identified if aspects would increase or decrease in importance over time

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 45 SPECIAL FEATURE

Materiality Analysis From interview feedback, Triovest established a materiality table which identified the relative priority of aspects to internal stakeholders and external stakeholders:

Materiality Analysis for GRI G4 reporting

46 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT “Representing a strong voice for the commercial real estate industry, BOMA Toronto was one of the external stakeholders Triovest engaged in our materiality analysis. Therefore, understanding their relative priorities confirms that Triovest is on the right track with its current initiatives relating to industry best practices as outlined in the BOMA BESt® program.” Philippe Bernier – Director, Sustainability, Triovest.

Completing stakeholder interviews and developing a materiality Key Takeaways table yielded the following four benefits: • The process (completing stakeholder interviews and developing the materiality table as a team) is arguably of far greater value • Stronger relationships: new and deeper connections will than the output (the materiality table) itself support ongoing dialogue, build teamwork and trust, inform decision making, and help to achieve mutual objectives >> Learning and critical-thinking opportunities abound through the process • Better management: improved communication and real estate advice will result from a clear understanding of priorities, >> Stakeholders will identify aspects that were not considered underlying rationale, and differences in perspective previously or articulated thoroughly • Refined strategy: revisions to strategic scorecard key • While every interviewee contributed valuable insights, performance indicators and corresponding action plans will help the depth and quality of feedback will depend on their Triovest to deliver value and service excellence to stakeholders experience with the aspects • Foresight: feedback on expectations regarding future change • Preparing and circulating an interview guide in advance will improve risk management and Triovest’s ability to respond will help interviewees to come prepared quickly to changing conditions >> Include interview background, purpose, questions, and aspect definitions • When interviewing external stakeholders, emphasize the need for them to rank each aspect’s importance to their organization >> This may be very different from how they think your organization should rank the aspects • Deliver interviews face-to-face for a richer dialogue, and present coloured cure cards (aspect names on the front and definitions on the back) on a large table for interviewees to rank and prioritize

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 47 9 PERFORMANCE REPORT HEALTH CARE

CLSC de Rosemont Lucille-Teasdale, Montreal, Level 3 (certified 2014)

Already Five Health Care facilities FIGURE 53: AVERAGE BOMA BESt® SCORE certified since fall 2014 PER ASSESSMENT CATEGORY – HEALTH CARE Figure 53 shows the performance of the five Health Care facilities that achieved certification between September and December 2014. 98.4% Compared to the other asset classes, energy performance in the Health Care asset class is strong (77% compare to the 68.1% average). Water 77.0% and Waste/Site performance is about 2-3% below average in each Energy Score category. Performance in the last three categories of Emissions and Water Score Effluents, Indoor Environment and Environmental Management Systems 89.0% Waste & Site Score is about 2-5% above the average for all asset classes. Emissions & Effluents Score Indoor Environment Score EMS Score 92.8% 64.0%

73.6%

48 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT SPECIAL FEATURE

Pierre-Boucher Hospital, Longueuil, Level 3 (certified 2014) Montreal General Hospital, Montreal, Level 4 (certified 2014)

THE FIRST TO CERTIFY WITH BOMA BESt ® HEALTH CARE SHARE THEIR STORIES

They’ve broken the ice! They’re the first In Mr. Poudrier’s opinion, the exercise is very Hospital has been certified at the highest three teams in the Canadian health care informative and helped to raise awareness level, Level 4. According to Mr. Ferrera and sector to earn BOMA BESt® Health Care among floor managers and medical staff. Mr. Merheb, being involved in the development certification for their facilities. And it’s However, he admits that there was some of a module that will be used throughout the perfectly understandable, since the teams internal pressure to “formalize” the ongoing health care sector also motivated the staff. who put together the files took part in the improvement process on the environmental When we compare... pilot project that made it possible to develop and sustainable development front. “The this module. We spoke with Marc Poudrier, doctors in the surgery department were The teams from both hospitals also agree Assistant Director of Technical Services concerned about medical waste collection, on another important and unexpected point: at CSSS Pierre-Boucher, as well as among other things. This certification helps the more the health care sector uses the Joseph Ferrera, Site Coordinator for to meet that need,” he adds. module, the more relevant information will be Montreal General Hospital and Montreal compiled. This information will make it possible Children’s Hospital, and Mohamed Merheb, Another unexpected benefit, according to set benchmarks, to compare oneself with Section Head, Technical Services, both to the manager, was the useful advice of one’s peers and to share knowledge and best from the McGill University Health Centre the verifiers. The on-site verification is an practices across Canada. opportunity to speak with experts who have (MUHC). We asked them why they agreed A message for their peers a more holistic vision of the building. to be part of this adventure. It’s unanimous – the pilot project participants Marc Poudrier says he’s very proud of his The Ferrera-Merheb team agrees have nothing but praise for the module: team. It earned two Level 3 certificates for wholeheartedly. “The way a hospital operates the experience is informative; it creates a the CLSC Simonne-Monet-Chartrand and is completely different from the way an office sense of belonging; it unites teams and gives Hôpital Pierre-Boucher. When he was offered building operates,” they say. “For example, them a common goal; and it provides an the opportunity to be involved in reviewing the the energy consumption and inherent logistics opportunity for improvement and comparison. ® Health Care questionnaire, he gladly agreed. differ. The traditional BOMA BESt model And the reward for these efforts is official, And he’s happy with the final result. In his doesn’t take these factors into account.” industry-recognized certification that attests ® view, each of the questions on the Health Care They add that BOMA BESt Health Care to a commitment to sustainable development. assessment is related to a standard or best certification helps create an environment of Clearly a worthwhile investment! practice. “For example, if you’re not sure of the continuous improvement. The qualification process brought together personnel from This article was reprinted with thanks answer, it means that you need to take a closer to BOMA Quebec. look at the issue and make improvements,” different departments and gave them a he says. “A question becomes an opportunity common goal: getting the BEST score! And to improve a practice.” they succeeded, since Montreal General

The BOMA BESt® experience is informative; it creates a sense of belonging, it unites teams and gives them a common goal. It also provides an opportunity for improvement and comparison.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 49 10 METHODOLOGY

• The study includes combined data from • Climate Zones were determined by • In calculating the Waste Diversion Rate, both BOMA BESt® Versions 1 and 2. cross-referencing the city name with the values of N/A and 0 for “no data” Though there is some difference in reporting a table created from Natural Resources are treated as “unknown”. between the two versions, the fields used Canada’s Energy Star climate zones**. to inform this report were shared between • The Waste Reduction and Site category the two versions. • Entries with no EUI data or a value of zero results are not directly comparable with were excluded from the EUI analysis. the previous year’s report. This is due • In the Certifications section, the sample to a correction to the data set field used size varies across tables because they • Performance data with a sample size of in the analysis. are dependent on available data. less than 5 buildings was excluded from the report – this is the threshold determined • In all tables, values of N/A were excluded • From the Scoring section onwards to be representative and protects individual from the dataset. This may lead to some Level 1 buildings were excluded from all property’s information. variability in the sample size. reporting because BESt Practices/Level 1 certification does not require the completion • Statistical outliers in the dataset • For the radial pie charts for each asset class of the detailed questionnaire. As such, for were excluded. (Figures 9-13, 53), a weighted average was used to determine the relative weighting example, Energy Use Intensity (EUI), Water >> Overall EUI values were considered to be of each of the six BOMA BESt® categories. Use Intensity (WUI), and BOMA BESt® outliers if greater than 200ekWh/ft2/yr Each BOMA BESt® Asset Class has a slightly scores can only be calculated for buildings or less than 10ekWh/ft2/yr. certified at Level 2 and above. different weighting for each category. >> Natural Gas EUI values were • In the BOMA BESt® assessment platform, considered to be outliers if greater than • If less than 15 buildings achieved Level 2-4 there is no field to enter the sector of the 30ekWh/ft2/yr of natural gas use. certification in a particular asset class, property. Public/Private sectors were regional comparisons were not performed >> Water Use Intensity (WUI) values were determined by the name of the owner. as the sub-data sets were deemed considered to be outliers if greater than not representative. 20m3/m2/yr or less than 0.1m3/m2/yr.

11 LIST OF ACRONYMS

BOMA: Building Owners EMS: Energy Management System NGBR: National Green Building Report and Managers Association EUI: Energy Use Intensity NOx: Nitrogen Oxide BOMA BESt®: BOMA Building Environmental Standard LPF: Litres per Flush NRCan: Natural Resources Canada 3 2 CO : Carbon Dioxide m /m /yr: Cubic meter per ODS: Ozone Depleting Substances 2 square metre per year E&E: Emissions and Effluents WHMIS: Workplace Hazardous Materials MT: Metric Tonnes Information System ekWh/ft2/yr: Equivalent kilowatt hour per square foot per year MURB: Multi-Unit Residential Building WUI: Water Use Intensity

** Natural Resources Canada. Climate Zones for ENERGY STAR qualified Windows, Doors and Skylights. 2011. Retrieved from http://oee.nrcan.gc.ca/residential/business/energystar/pdf/Windows-Doors-and-Skylights-factsheet-eng.pdf

50 2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 12 LIST OF FIGURES

Figure i: Average Total BOMA BESt® Figure 18: Average EUI by Figure 36: Average Waste Diversion Rates – Score by Asset Class (Level 2-4 Certified Buildings) 8 Climate Zone – Office Buildings 22 Office Buildings, Enclosed Shopping Centres and Light Industrial Buildings 32 Figure 1: Cumulative Number of BOMA BESt® Figure 19: Average EUI by Certifications (Level 1 to Level 4) 10 Year Certified – Office Buildings 22 Figure 37: Average Waste Reduction and Site Enhancement Score, broken down Figure 2: Number of 2014 BOMA BESt® Figure 20: Average EUI by Level Certified – by sub-category performance 32 Certifications by Region 10 Offices, Enclosed Shopping Centres and Light Industrial Buildings 22 Figure 38: Average Emissions and Figure 3: Number of 2014 BOMA BESt® Effluents Score by Asset Class 34 Certified Buildings, by Local BOMA Association 11 Figure 21: Average EUI and Energy Scores by Level Certified – Offices, Enclosed Shopping Centres Figure 39: Average Emissions and Effluents Figure 4: Number of Certified Buildings and Light Industrial Buildings 23 Score by Region – All Asset Classes 35 by Sector– All Asset Classes 11 Figure 22: Average EUI by Region – Figure 40: Average Emissions and Effluents Figure 5: Number of 2014 BOMA BESt® Certified Offices, Enclosed Shopping Centres and Score by Region – Offices 35 Buildings, by Asset Class and Level Achieved 12 Light Industrial Buildings 23 Figure 41: Average Emissions and Effluents Figure 6: Change in Level of Recertified Figure 23: Average BOMA BESt® Score by Region – Enclosed Shopping Centre 35 BOMA BESt® Buildings (Level 2-4) 13 EUI vs. National Average – Office Buildings 24 Figure 42: Average Emissions and Effluents Figure 7: Change in BOMA BESt® Figure 24: Average Energy Score, Score, broken down by sub-category performance 36 EUI – Certification vs. Recertification (Level 1-4) 13 broken down by sub-category performance 24 Figure 43: Average Indoor Environment Figure 8: Average BOMA BESt® Figure 25: Average Water Score by Asset Class 26 Score by Asset Class 38 Overall Score since 2010 14 Figure 26: Average Water Score Figure 44: Average Indoor Environment Figure 9: Average Scores per Assessment by Region – All Asset Classes 27 Score by Region – All Asset Classes 39 Category – All Asset Classes 16 Figure 27: Average Water Score Figure 45: Average Indoor Environment Figure 10: Average Scores per Assessment by Region – Office Buildings 27 Score by Region – Offices 39 Category – Office Buildings 17 Figure 28: Average Water Score Figure 46: Average Indoor Environment Figure 11: Average Scores per Assessment by Region – Enclosed Shopping Centres 27 Score by Region – Enclosed Shopping Centres 39 Category – Enclosed Shopping Centres 17 Figure 29: Average WUI and Water Score Figure 47: Average Indoor Environment Figure 12: Average Scores per Assessment by Level Certified – Office Buildings 28 Score, broken down by sub-category performance 40 Category – Light Industrial 17 Figure 30: Average WUI by Region – Office Buildings 28 Figure 48: Average EMS Scores by Asset Class 42 Figure 13: Average Overall Score per Assessment Category – Open Air Retail 17 Figure 31: WUI Distribution – Office Buildings 29 Figure 49: Average EMS Scores by Region – All Asset Classes 43 Figure 14: Average Energy Score by Asset Class 20 Figure 32: Average Waste and Site Score by Asset Class 30 Figure 50: Average EMS Score by Region – Offices 43 Figure 15: Average Energy Score by Region – All Asset Classes 21 Figure 33: Average Waste and Site Score Figure 51: Average EMS Score by Region – All Asset Classes 31 by Region – Enclosed Shopping Centres 43 Figure 16: Average Energy Score by Region – Office Buildings 21 Figure 34: Average Waste and Site Score Figure 52: Average EMS Score, by Region – Office Buildings 31 broken down by sub-category performance 44 Figure 17: Average Energy Score by Region – Enclosed Shopping Centres 21 Figure 35: Average Waste and Site Score Figure 53: Average BOMA BESt® Score by Region – Enclosed Shopping Centres 31 per Assessment Category – Health Care 48

APPENDIX

Additional figures and tables are available in the Appendix which can be downloaded from the BOMA BESt® website.

2015 BOMA BESt® NATIONAL GREEN BUILDING REPORT 51 www.bomabest.org

Ce rapport est aussi disponible en français.

This report was prepared with assistance from Halsall Associates

Cover Image: , Montreal, Level 3 (certified 2014)