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Ensuring Sustainability in Sri Lanka's Growing Hotel Industry

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Ensuring Sustainability in

Sri Lanka’s Growing Hotel Industry

2013

IFC Disclaimer

“This publication may contain advice, opinions, and statements of various information providers and content providers. IFC does not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information provided by any information provider or content provider, or any user of this publication or other person or entity.”

Prepared on behalf of

IFC - World Bank Group by PricewaterhouseCoopers (Private) Limited, Sri Lanka and PricewaterhouseCoopers (Private) Limited, India

Table of Contents

The Sri Lankan Hotel Industry - An Overview

1.1. Tourism in Sri Lanka’s Economy

01 03

05

05

1.2. Classification of Tourist Accommodation

06

  • 07
  • 1.3. Tourist Hotels

Sri Lanka’s Highly Diverse Hotel Industry

02 04

10

  • 2.1. Boutique Villas and Hotels
  • 12

12 13 14
2.2. Guesthouses

Over 100 New Hotels Under Construction

2.3. Tourist Hotels

15

16
2.4. Home Stay Units / Bungalows /

Rented Homes and Apartments

3.1. Boutique Villas and Hotels -
Under Construction
3.2. Guesthouses - Under Construction 3.3. Tourist Hotels - Under Construction 3.4. Resorts - Under-construction
17 17 18

Resource Utilization in Sri Lanka - An Overview

19

  • 4.1. Power and Energy Sector
  • 19

21 24 25

Resource Utilization in Sri Lankan Hotels

5.1. Energy and Water Consumption 5.2. Waste Generation and Management

5.3. Resource Efficiency Potential 5.4. Resource Efficiency Measures Taken by a

Few Sri Lankan Hotels

05 07

4.2. Power Sector

27

4.3. Water Sector 4.4. Solid Waste Generation
28

30 31 32

5.5. Energy Consumption Details of the Sri

Lanka National Energy Efficiency Award (SLNEEA) Winning Hotels

35

Resource Utilization Benchmarking – World Over

06

37

How to Ensure Sustainability in Sri Lankan Hotels

38

List of Figures

  • Figure 1: Distribution of rooms according to star category
  • 7

  • 8
  • Figure 2: Monthly average occupancy rate of tourist hotels in 2011 and 2012

Figure 3: Monthly average occupancy rate of tourist hotels in 2011 (Three star to five star) Figure 4: Monthly average occupancy rate of tourist hotels in 2012 (Three star to five star)

Figure 5: Location of Boutique Hotels and Villas by district
99
12 12 13 13 14 16 17 17 19 20 20 20 21 22 22 23 24 25 28 29 31 36 38
Figure 6: Location of Guesthouses in districts by grade

Figure 7: Location of Tourist Hotels (One star to five star) by district

Figure 8: Location of Tourist Hotels by district

Figure 9: Home Stay units/Bungalows/Rented Homes and Apartments by district

Figure 10: Boutique Hotels under construction by district Figure 11: Guesthouses under construction by district

Figure 12: Under construction Tourist Hotels (One star to five star) by district

Figure 13: Different sources of energy supply in 2010 (Thousand tonne oil equivalent) Figure 14: Energy consumption according to sector in 2010 (Thousand tonne oil equivalent) Figure 15: Industry sector (Thousand tonne oil equivalent) Figure 16: Household, commercial and other sector (Thousand tonne oil equivalent) Figure 17: CEB’s electricity sales in 2011 according to type of consumer (Giga watt hour) Figure 18: LECO’s electricity sales in 2011 according to type of consumer (Giga watt hour) Figure 19: Total electricity sales by CEB and LECO in 2011 according to type of consumer (Giga watt hour) Figure 20: Electricity sales to the hotel industry according to consumption in 2011 (in Giga watt hour) Figure 21: Quantity of water sold by NWSDB in 2009 according to type of consumer Figure 22: MSW collection according to province (Metric tonnes a day) Figure 23: Typical energy consumption in tourist hotels Figure 24: Typical water usage in tourist hotels

Figure 25: A typical hotel's solid waste generation

Figure 26: Energy consumption details (2011) of Sri Lanka National Energy Efficiency Award award winning hotels

Figure 27: Tourist Arrivals and Accommodation Details- 2002 to 2016

List of Tables

  • Table 1: Growth trends in tourism sector over the last 10 years
  • 5

11 15 16 18 26 27 35 37
Table 2: List of tourist accommodations (existing) in each district Table 3: Tourist accommodations under construction in each district Table 4: Expected addition in room capacity under each category Table 5: Expected addition to room capacity in tourist hotels (One star to five star)

Table 6: Sector specific quantity and type of solid waste

Table 7: Resource utilization in the Sri Lankan hotel industry.

Table 8: Sri Lanka National Energy Efficiency Award winner hotels in 2010, 2011 and 2012

Table 9: Resource utilization benchmarking details of hotels in various countries

List of Abbreviations

AIHE

BOD

Australian Institute of Hotel Engineering

Biological Oxygen Demand
CBSL CEB
Central Bank of Sri Lanka Ceylon Electricity Board
COD EEPEX ESCOs ETP
Chemical Oxygen Demand Enhancing Environmental Performance in Key Sri Lankan Export Sector Energy Service Companies

Effluent Treatment Plants

  • EU
  • European Union

  • GDP
  • Gross Domestic Product

GWh

HACCP

IFC
Giga Watt Hour

Hazard Analysis Critical Control Point

International Finance Corporation

  • Kilo Watt Hour
  • kWh

LECO MSW NWSDB

PADGO SLNEEA SLTDA SLSEA

STP
Lanka Electricity Company Private Limited Municipal Solid Waste National Water Supply and Drainage Board

Portfolio Approach to distributed Generation Opportunities Sri Lanka National Energy Efficiency Awards Sri Lanka Tourism Development Authority Sri Lanka Sustainable Energy Authority

Sewage Treatment Plant

  • T.D.
  • Time of Day

  • TSS
  • Total Suspended Solids

  • WTO
  • World Tourism Organization

Summary

Sri Lanka’s hotel industry is a key driver of economic growth in the island nation. Tourist arrivals have almost doubled

since the end of the conflict in 2009. The government of Sri

Lanka is implementing a tourism master plan that envisages the arrival of 2.5 million tourists by 2016.

This will place a huge strain on resources, especially energy

and water, and will create immense challenges in the efficient

use of these resources as well as disposal of solid and water waste.

Given this situation, Sri Lanka’s hotel industry needs to implement immediate measures that will use resources and

recycle waste with greater efficiency.

This paper, commissioned by IFC, lists a number of ways in which some hotels are already engaged in this. Most hotels

can easily adopt these best practices. At the same time,

authorities have already sanctioned over a hundred hotels that are currently under construction in various parts of the country. These new hotels, which plan to open for business in

the next two years, will have to adopt resource efficient

measures from the outset.

As the hotel industry continues to grow rapidly, authorities

need to encourage sustainability practices by recognizing and promoting hotels that implement energy saving and recycling measures in their operations. Experience shows that

sustainability translates into profitability. Best practices are

often subsequently rewarded.

With this growth, it becomes important that Sri Lanka's

pristine environment does not suffer. Through joint efforts from the government and industry, this growth can be planned and systematic to achieve sustainability. This will result in a reduction in the emissions of millions of tons of greenhouse gases into the atmosphere, which can have irreversible effects on Sri Lanka’s fragile ecology.

The Sri Lankan Hotel Industry An Overview

01

1.1. Tourism in Sri Lanka’s Economy

Sri Lanka has witnessed unprecedented economic growth since the end of its

three-decade long civil conflict in May 2009. The tourism sector has emerged as a frontrunner in Sri Lanka’s economic activities. According to Central Bank of Sri

Lanka (CBSL), the hotel industry contributed around two percent to the country’s gross domestic product (GDP) in 2011. Sri Lanka is on its way to becoming a major

tourism destination in South Asia. Table 1 shows the huge growth of the tourism

industry, which has nearly doubled in the last three years.

Establishments Providing
Accommodation
(No.)
Annual Room Occupancy Rate
(Percentage)

  • Total Tourists Arrived
  • Gross Tourist Receipts

(million USD)
Year
(No.)

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
393,174 500,642 566,202 549,308 559,603 494,008 438,475 447,890 654,476 855,975
455 498 585 626 749 758 834 871 783 906
43.1 53.2 59.3 45.4 47.8 46.2 43.9 48.4 70.2 77.1
363 441 513 429 410 385 342 350 575 830

Table 1

Source

Growth trends in tourism sector over the last 10 years
Sri Lanka Tourism Development

Authority and Central Bank of Sri Lanka

Page 05

The Sri Lankan Hotel Industry An Overview

01

1.2. Classification of Tourist Accommodation

Sri Lanka Tourism Development Authority (SLTDA) classifies the tourist accommodation sector into four different categories:

Boutique Villas and Hotels
Home Stay
Units

  • Tourist Hotels
  • Guesthouses

Boutique Villas and Hotels

Boutique hotel is a popular term to describe sometimes luxurious or unique and unusual hotel environments. Boutique hotels differentiate themselves from larger chain/branded hotels and motels by providing personalized accommodation and services/facilities. There are no

standard classification criteria for boutique villas and hotels.

Boutique hotels are standalone and unlikely to be part of large hotel chains. They focus on tranquillity and comfort rather than gadgetry.

A 24-hour hotel staff often attends to guest services. Many boutique hotels have on-site dining facilities and offer bars and lounges, which

may also be open to the public. The concept of boutique or designer hotels is becoming increasingly popular in Sri Lanka.

Guesthouses

A guesthouse is similar to a hotel or bed and breakfast facility. A guesthouse in Sri Lanka is normally an accommodation unit with five or

more bedrooms.

Home Stay Units/Bungalows/Rented Homes and Apartments

The main aim of these facilities is to provide clean, comfortable and affordable supplementary accommodation to tourists. Tourists in return will experience local customs and traditions, authentic cuisine, and other attractions of the location while staying with local hosts.

Tourist Hotels

Tourist hotels provide paid lodging, usually on a short-term basis. Facilities provided include attached bathrooms, air conditioning or climate control, telephones, alarm clocks, television, and internet connectivity. Snacks and drinks may be available in a mini-bar and facilities for making hot drinks are usually provided. Larger hotels may provide additional guest facilities such as restaurants, swimming pools, childcare, and have conference and social function services.

Our study focuses on tourist hotels, segmented under standard star category classification.

Page 06

The Sri Lankan Hotel Industry An Overview

01

1.3. Tourist Hotels

According to Sri Lanka Tourism Development Authority (SLTDA) Statistical Report of 2011, 906 lodging establishments with 20,794

rooms were registered with it at that time. These establishments were dominated by tourist hotels, which accounted for 70.5 percent (or

14,653) of total room capacity. SLTDA defines tourist hotels as establishments whose operations are considered to be of international

standards.

The majority of these rooms are concentrated in the Colombo and greater Colombo area. SLTDA’s grading is based on criteria set by World Tourism Organization (WTO). The government of Sri Lanka classifies tourist hotels in five different star categories, ranging from one to five stars. Currently, the country has a high concentration of five-star rated establishments, followed by the budget two-star category. A large number of hotel rooms in the country continue to be unclassified, with no star rating. These are mostly independently owned properties with smaller room inventories that offer less expensive but non-standard product options to tourists. Unclassified

properties cater to demand that cannot be met by branded establishments, either due to high room rent or because they are sold out. They will continue to form an important part of the hotel industry in Sri Lanka.

Distribution of rooms as per star category (percentage)

22.04

3,230 1,784 1,178 2,022 1,171 5,268

Five star
35.95

Four star Three star Two star One star
12.17

Unclassified

8.04
7.99

13.80

Figure 1

Source

Distribution of rooms

SLTDA

according to star category
Statistical Report 2011

Page 07

The Sri Lankan Hotel Industry An Overview

01

Figure 2 shows the occupancy rates of tourist hotels by month during 2011 and 2012. Occupancy rates from October to December 2012 are not yet available.

Monthly average occupancy rate of tourist hotels in 2011 and 2012

100%
90% 80% 70% 60% 50% 40% 30% 20% 10%
0%

  • *
  • *
  • *

  • Jan
  • Feb
  • Mar
  • Apr
  • May
  • Jun
  • Jul
  • Aug
  • Sep
  • Oct
  • Nov
  • Dec

Figure 2

Source

Monthly average occupancy rate of tourist hotels in 2011 and 2012

SLTDA

Monthly Statistical Bulletin

  • 2011
  • 2012

*

Data not available
Page 08

The Sri Lankan Hotel Industry An Overview

01

Figure 3 and Figure 4 show monthly occupancy rates of three star to five star tourist hotels during 2011 and 2012. In Figure 4, occupancy rates from November to December 2012 are not yet available.

Monthly average occupancy rate of tourist hotels in 2011 (Three star to five star)

100%
90% 80% 70% 60% 50% 40% 30% 20% 10%
0%

  • Jan
  • Feb
  • Mar
  • Apr
  • May
  • Jun
  • Jul
  • Aug
  • Sep
  • Oct
  • Nov

Figure 3

Source

SLTDA

Monthly Statistical Bulletin
Monthly average occupancy rate of tourist

hotels in 2011 (Three star to five star)

  • Five star
  • Four star
  • Three star

Monthly average occupancy rate of tourist hotels in 2012 (Three star to five star)

100%
90% 80% 70% 60% 50% 40% 30% 20% 10%
0%

  • Jan
  • Feb
  • Mar
  • Apr
  • May
  • Jun
  • Jul
  • Aug
  • Sep
  • Oct

Figure 4

Source

SLTDA

Monthly Statistical Bulletin
Monthly average occupancy rate of tourist

hotels in 2012 (Three star to five star)

  • Five star
  • Four star
  • Three star

Page 09

Sri Lanka’s Highly Diverse Hotel Industry

02

The Sri Lankan hotel industry is concentrated around Colombo, the economic and

financial hub as well as the gateway to the rest of the country. The southern region

comes second as hotel owners take advantage of Sri Lanka’s beach attractions, followed by ancient cities. The newly liberated eastern and northern regions have the potential to grow and contribute more to this industry. The industry primarily consists of tourist hotels and other establishments that include boutique villas/hotels,

guesthouses, inns and youth hostels approved by SLTDA.

Table 2 has mapped all types of existing tourist accommodation by districts.

Page 10

Sri Lanka’s Highly Diverse Hotel Industry

02

Home Stay Units / Bungalows / Rented Homes and Apartments
Boutique Hotels/Villas

  • Guesthouses
  • District Name
  • Tourist Hotels

000060200022001000010000
000030110011002010211010
010030021012001000211000
010020752045012100011120
020090442013011110410100
23
001015 1380015001100500000
004010 0100014001000200100
000010010000000000000000

1

Ampara

00001011 22023001000401000
01013010 00011012101000100
05
26
010100331020000100010010

2

Anuradhapura

  • Badulla
  • 7

3

11 1
17

  • 5
  • 0

4

Batticaloa Colombo Dambulla Galle
9

5

25 0
39

  • 0
  • 0

6

28 21 8

7

23 27 5
28 32 10 3

8

Gampaha Hambantota Jaffna

9

0

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

2
15 13 1
22 25 9
22 14 8
Kalutara Kandy Kegalle

  • 0
  • 9
  • 21

8
Kurunegala

  • Matale
  • 6
  • 10

13 5

  • 5
  • 12

6
Matara
1
Monaragala

Negombo Nuwaraeliya Polonnaruwa Puttalam Ratnapura Trincomalee Vanniya

  • 0
  • 0
  • 0

  • 4
  • 11

6
5

  • 4
  • 6

  • 4
  • 7
  • 4

  • 0
  • 7
  • 6

  • 4
  • 3
  • 5

  • 0
  • 2
  • 0

Total Units

  • 27
  • 23
  • 228
  • 259
  • 14
  • 14
  • 15
  • 15
  • 35
  • 35
  • 135
  • 41
  • 24
  • 2

Table 2

Source

List of tourist accommodation (existing) in each district

SLTDA

Page 11

Sri Lanka’s Highly Diverse Hotel Industry

02

2.1. Boutique Villas and Hotels

Boutique villas and hotels are spread across various districts of Sri Lanka. SLTDA has, to date, approved 27 boutique villas and 23

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    LIONS CLUBS INTERNATIONAL CLUB MEMBERSHIP REGISTER SUMMARY THE CLUBS AND MEMBERSHIP FIGURES REFLECT CHANGES AS OF JULY 2017 MEMBERSHI P CHANGES CLUB CLUB LAST MMR FCL YR TOTAL IDENT CLUB NAME DIST NBR COUNTRY STATUS RPT DATE OB NEW RENST TRANS DROPS NETCG MEMBERS 3846 025586 COLOMBO HOST REP OF SRI LANKA 306 A1 4 07-2017 32 0 0 0 0 0 32 3846 025591 DEHIWALA MT LAVINIA REP OF SRI LANKA 306 A1 4 07-2017 39 0 0 0 0 0 39 3846 025592 GALLE REP OF SRI LANKA 306 A1 4 07-2017 46 0 0 0 0 0 46 3846 025604 MORATUWA RATMALANA LC REP OF SRI LANKA 306 A1 4 07-2017 35 0 0 0 -1 -1 34 3846 025611 PANADURA REP OF SRI LANKA 306 A1 4 07-2017 32 0 0 0 0 0 32 3846 025614 WELLAWATTE REP OF SRI LANKA 306 A1 4 07-2017 32 0 0 0 -4 -4 28 3846 030299 KOLLUPITIYA REP OF SRI LANKA 306 A1 4 07-2017 17 0 0 0 0 0 17 3846 032756 MORATUWA REP OF SRI LANKA 306 A1 4 07-2017 50 0 0 0 -2 -2 48 3846 036615 TANGALLE REP OF SRI LANKA 306 A1 4 07-2017 30 0 0 0 0 0 30 3846 038353 KOTELAWALAPURA REP OF SRI LANKA 306 A1 4 06-2017 28 0 0 0 0 0 28 3846 041398 HIKKADUWA REP OF SRI LANKA 306 A1 4 06-2017 20 0 0 0 0 0 20 3846 041399 WADDUWA REP OF SRI LANKA 306 A1 4 07-2017 38 0 0 0 0 0 38 3846 043171 BALAPITIYA REP OF SRI LANKA 306 A1 4 06-2017 14 0 0 0 0 0 14 3846 043660 MORATUWA MORATUMULLA REP OF SRI LANKA 306 A1 4 07-2017 20 0 0 0 0 0 20 3846 045938 KALUTARA CENTRAL REP OF SRI LANKA 306 A1 4 06-2017 21 0 0 0 0 0 21 3846 046170 GALKISSA REP OF SRI LANKA 306 A1 4 07-2017 43 1 0 0 0 1 44 3846 048945 DEHIWALA METRO REP OF SRI LANKA 306 A1 4 07-2017 20 0 0 0 0 0 20 3846 051562 ALUTHGAMA
  • Environmental Monitoring Report SRI: National Highway Sector Project

    Environmental Monitoring Report SRI: National Highway Sector Project

    Environmental Monitoring Report January – July 2012 SRI: National Highway Sector Project Prepared by the Road Development Authority, Ministry of Highways, Ports and Shipping for the Asian Development Bank. NATIONAL HIGHWAYS SECTOR PROJECT Semiannual progress report on environmental safeguards compliance For the period from January to July 2012 Prepared by National Highways Sector Project, Road Development Authority Ministry of Highways and Road Development Submitted to Sri Lanka Residence Mission, Asian Development Bank, Colombo August 2012 NATIONAL HIGHWAYS SECTOR PROJECT 1 ADB Loan No: 2217 SRI Semiannual progress report on environmental safeguards compliance From January to July 2012 National Highways Sector Project, Road Development Authority Ministry of Highways and Road Development August 2013 CONTENTS 2 List of figures and maps ii List of table iii List of abbreviations iv Executive Summary 1 1. Introduction 2 1.1 Supervision Consultants role in environmental safeguards compliance 3 2. Environmental approvals, licenses and permits 3 3. Ongoing construction activities 5 4. Environmental monitoring and mitigation measures adopted during the period 7 5. Rain fall data at each ICB subprojects 7 6. Subproject activities, environmental impacts and mitigation measures 7 7. Public complaints 8 8. Awareness of Sexually transmitted diseases (STD) and HIV/AIDS 8 9. Tree planting activities 9 10. Soil burrows area operation and rehabilitation 10 11. Disposal of soil/debris 10 12. Conclusion and further actions 10 LIST OF FIGURES & MAPS Figure 1: Location map of the sub-projects under NHSP v Figure 1:1 Photographs of Contrbertyact No. RDA/ADB/NHSP/ICB-01 12 Figure 1:2 Photographs of Contract No.RDA/ADB/NHSP/ICB-2 12 Figure 1:3 Photographs of Contract No.RDA/ADB/NHSP/ICB-3 13 3 Figure 1: 4 Photographs of Contract No.
  • (COVID-19) - Situation Report – 02.06.2021– 10 A.M

    (COVID-19) - Situation Report – 02.06.2021– 10 A.M

    Epidemiology Unit Ministry of Health 231, De Saram Place, Colombo 10, Sri Lanka Tele: (+94 11) 2695112, 2681548, 4740490, 4740491, 4740492 Fax: (+94 11) 2696583 E-mail: [email protected], [email protected] Web: www.epid.gov.lk Coronavirus disease 2019 (COVID-19) - Situation Report – 02.06.2021– 10 a.m. An outbreak of pneumonia of unknown reason was first reported on 31st December 2019 from Wuhan City in Hubei Province of China. On 7th Jan 2020, it was diagnosed as “Novel Corona Virus”. On 30/01, WHO has declared it as a Public Health Emergency of COVID-19 Vaccination 1st Dose 2nd Dose International Concern (PHEIC). On 11/02/2020 the WHO Covishield Vaccine 925242 348582 renamed the disease as COVID-19 and on 11/03/2020 declared Sinopharm Vaccine 797205 2435 as pandemic. The incubation period is reported as 2-14 days. Patients identified in last 24H Sputnik V 44189 - Total Confirmed 2877 Cumulative Cases per 1 COVID-19 deaths per 1 Country .Returnees (+ close contacts) Sri Lankans 32 million population million population from other countries Foreigners 0 Sri Lanka 8680 70 Kandakadu Rehab. Center detainees and their contacts 0 India 20214 236 Hospital samples (admitted with clinical signs/symptoms) 0 Singapore 10751 5.4 1180 36 New Year Cluster 2845 Australia South East Asian Region 15635 199 Prison cluster 0 Details of COVID 19 diagnosed patients – Last 24H District 1st Wave 2nd 3rd Wave Total Colombo 174 Wave32123 16518 48815 Number COVID Discharged Number Number Gampaha 51 18483 14163 32697 inward as at 19 from the of deaths inward/waiting Kalutara 72 6986 12630 19688 yesterday-10 Positive hospital – – last 24H to admit as at Kandy 19 5710 4437 10166 am – last last 24H today-10 am Kurunagala 30 3191 6113 9334 Galle 4 2645 5091 7740 24H Ratnapura 9 3654 4023 7686 25670* 2877 1504 43 27000 Matara 4 1544 2750 4298 *Discharges of the private hospitals/ITC and prison hospital were deducted.
  • Puttalam Lagoon System an Environmental and Fisheries Profile

    Puttalam Lagoon System an Environmental and Fisheries Profile

    REGIONAL FISHERIES LIVELIHOODS PROGRAMME FOR SOUTH AND SOUTHEAST ASIA (RFLP) --------------------------------------------------------- An Environmental and Fisheries Profile of the Puttalam Lagoon System (Activity 1.4.1 : Consolidate and finalize reports on physio-chemical, geo-morphological, socio-economic, fisheries, environmental and land use associated with the Puttalam lagoon ecosystem) For the Regional Fisheries Livelihoods Programme for South and Southeast Asia Prepared by Sriyanie Miththapala (compiler) IUCN, International Union for Conservation of Nature, Sri Lanka Country Office October 2011 REGIONAL FISHERIES LIVELIHOODS PROGRAMME FOR SOUTH AND SOUTHEAST ASIA (RFLP) – SRI LANKA An Environmental and Fisheries Profile of the Puttalam Lagoon System (Activity 1.4.1- Consolidate and finalize reports on physio-chemical, geo-morphological, socio-economic, fisheries, environment and land use associated with Puttalam lagoon ecosystem) For the Regional Fisheries Livelihoods Programme for South and Southeast Asia Prepared by Sriyanie Miththapala (compiler) IUCN, International Union for Conservation of Nature, Sri Lanka Country Office October 2011 i Disclaimer and copyright text This publication has been made with the financial support of the Spanish Agency of International Cooperation for Development (AECID) through an FAO trust-fund project, the Regional Fisheries Livelihoods Programme (RFLP) for South and Southeast Asia. The content of this publication does not necessarily reflect the opinion of FAO, AECID, or RFLP. All rights reserved. Reproduction and dissemination of material in this information product for educational and other non-commercial purposes are authorized without any prior written permission from the copyright holders provided the source is fully acknowledged. Reproduction of material in this information product for resale or other commercial purposes is prohibited without written permission of the copyright holders.
  • Dealer Centers

    Dealer Centers

    Mobitel Branches Addresses Monday to Friday Saturday Sunday From To From To From To Mobitel Flagship Centre No. 108, W.A.D. Ramanayake Mw, Colombo 2 8.00 A.M. 7.00 P.M. 9.00 A.M. 5.00 P.M. 9.00 A.M. 5.00 P.M. M3 Experience Centre Excel World, 338, T.B. Jayah Mw, Colombo 10 9.30 A.M. 8.00 P.M. 9.30 A.M. 11.00 P.M. 9.30 A.M. 11.00 P.M. Colombo Branch No. 30, Queens Rd, Colombo 3 8.00 A.M. 6.00 P.M. 9.00 A.M. 5.00 P.M. 10.00 A.M. 5.00 P.M. Airport Arrival Branch Arrival Public Concourse, BIA, Katunayake 24 Hours Open Airport Departure Branch Shop No. 10, Departure Concourse, BIA, Katunayake Following Mobiltel Branches will be open on Sundays only for Registration/Re-Registration Anuradhapura Branch 213/7, Dhamsiri Building, Bank Place, Main Street, Anuradhapura 8.00 A.M. 6.00 P.M. 9.00 A.M. 4.00 P.M. *9.00 A.M. 4.00 P.M. Kandy Branch 141, Kotugodella Street, Kandy 8.00 A.M. 6.00 P.M. 9.00 A.M. 4.00 P.M. *9.00 A.M. 4.00 P.M. Kurunegala Branch 180C, Colombo Rd, Kurunegala 8.00 A.M. 6.00 P.M. 9.00 A.M. 4.00 P.M. *9.00 A.M. 4.00 P.M. Matara Branch No. 15, LGJ Building, Beach Road, Matara 8.00 A.M.