Product Categories As Carriers of Culture
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Cultural Meanings of Brands and Globalization – 1 Running Head: CULTURAL MEANINGS OF BRANDS AND GLOBALIZATION Cultural Meanings of Brands and Consumption: A Window into the Cultural Psychology of Globalization Carlos J. Torelli* University of Minnesota Shirley Y. Y. Cheng Hong Kong Baptist University Manuscript accepted for publication in Social and Personality Psychology Compass *Correspondence address: Carlson School of Management, University of Minnesota. 3-150 CSOM, 321 - 19th Avenue South, Minneapolis, MN 55455.Phone: (612) 625-2903. Fax: (612) 624-8804. E-mail: [email protected] Acknowledgements: Preparation of this article was supported by research grants awarded to Carlos J. Torelli by the Institute for Research in Marketing and the Carlson School of Management – University of Minnesota, and also by the Graduate College of the University of Minnesota. KEYWORDS: Culture, Globalization, Brands Cultural Meanings of Brands and Globalization – 2 Abstract With globalization, the number of individuals with knowledge about multiple cultures is on the rise. This article illustrates how studying consumer reactions to brands that are loaded with cultural meanings can contribute to developing a cultural psychology of globalization. Our review demonstrates that brands can be considered cultural “products”—they are tangible, public representations of meanings and ideas shared in a culture. As such, incidental exposure to culturally symbolic brands can spontaneously evoke its attendant cultural meanings and trigger culturally appropriate behavioral decisions. Because globalization makes these brands readily available in diverse cultural contexts, consumer reactions to culturally symbolic brands often reflect people’s views about the cultural effects of globalization. Consumers would respond favorably to these brands when the associated cultural meanings reinforce the consumers’ cultural identity. In contrast, consumers would react negatively toward these brands when they are perceived to be a threat to the local culture. We identify the factors that promote one type of reaction over the other, and discuss how this line of research can further contribute to building a cultural psychology of globalization. Cultural Meanings of Brands and Globalization – 3 Cultural Meanings of Brands and Consumption: A Window into the Cultural Psychology of Globalization Attracted by a youthful, growing population of 70 million, Mango, the Spanish clothing iconic brand whose ads feature Penelope Cruz, opened its first store in central Tehran in April 2009. Although wearing a Mango mini-skirt in public is grounds for being arrested, the aisles were crowded soon after the store opening and the venture is anticipated to quickly become profitable (Nasseri & Mulier, 2009). The sudden success of the Mango store stands out against an apparent negative sentiment toward Western fashion brands doing business in Iran – seen by politicians as a bad influence on women – which has resulted in the torching of a Benetton store during anti-Western demonstrations earlier the same year. On the surface, the question of why the Mango store succeeded shortly after the torching of the Benetton store in Tehran may seem relevant only to the owners of the corresponding brands, and perhaps also to those marketers attempting to tap into the Iranian or other Middle Eastern markets. However, situations like the ones just described illustrate the mixed cultural impact of globalization. Globalization—the acceleration and intensification of economic interaction among the people, companies, and governments of different nations—has tremendously increased the frequency and intensity of intercultural contacts (Carnegie_Endowment_for_International_Peace, 2007). This has brought about cultural changes to which people often exhibit contrasting reactions. On the one hand, globalization enthusiasts envision the rise of cultural cosmopolitanism marked by a zest for wide international experience and acknowledgements of the otherness of those who are culturally different (Appiah, 2006). Under this view, the success of the Mango store in Tehran may reflect an embracement of a global identity by some segments of the Iranian society. On the other hand, increased cultural Cultural Meanings of Brands and Globalization – 4 exposure may incite nationalistic, parochial, and exclusionary resistance against foreign cultures, which could even lead to clashes of civilizations (Barber, 1996; Huntington, 1996), as reflected in the torching of the Benetton store in Tehran in response to the fear that the store is contaminating traditional Iranian culture. Although the dominant perspectives in cultural psychology have deepened our understanding of cultural variations in a variety of psychological phenomena, they have been largely silent on the cultural impacts of globalization (Chiu & Cheng, 2007). This article aims to fill this gap by studying how people’s reactions to cultural “products” can help to build a cultural psychology of globalization. Drawing on the notion that cultural “products” are tangible, public representations of meanings and ideas shared in a culture (Markus & Hamedani, 2007; Morling & Lamoreaux, 2008), as well as on findings showing that some consumer brands can be regarded as cultural products (Aaker, Benet-Martinez, & Garolera, 2001; Torelli, Keh, & Chiu, 2010), we argue that people’s reactions to culturally symbolic brands often reflect their views about the cultural effects of globalization. The global presence of some culturally symbolic brands (Coca- Cola or McDonald’s–symbols of global capitalism) is often cited as a key aspect of globalization (Chiu & Cheng, 2007). Indeed, for many consumers in developing markets, who have limited direct global experience due to the lack of Internet access or opportunities of international travel, these brands could be a primary source of foreign cultural exposure. Building upon and extending previous work on bicultural priming and globalization (e.g., Alter & Kwan, 2009; Briley, Morris, & Simonson, 2005; Y.-Y. Hong, Morris, Chiu, & Benet- Martinez, 2000; Ng, 2010), this article illustrates how studying people’s interactions with culturally symbolic brands can help to uncover the effects of globalization on both sociocultural environments (i.e., public representations of local and foreign cultures) and psychological Cultural Meanings of Brands and Globalization – 5 processes—the two central aspects of cultural psychology (Markus & Hamedani, 2007; Morling & Lamoreaux, 2008). More specifically, we first review the evidence for considering brands as cultural symbols, or as public representations of cultures. As such, culturally symbolic brands can embody the distinctive characteristics of the associated culture and exposure to these brands can automatically activate its associated cultural meanings. We then review recent research showing the different ways in which people engage with the cultural meanings in brands, and discuss how the psychological processes triggered by these engagements can help to build a cultural psychology of globalization. We close by suggesting avenues for future research. Brands as Public Representations of Cultures People buy products not only for what they do, but also for what the product means (Levy, 1959). To establish certain desirable and distinctive brand meanings in the minds of consumers, marketers strategically select brand logos and spokespersons that align with these distinctive meanings, and carefully choose elements in advertisements, websites, or retail stores to reinforce such meanings (Keller, 2007). Because brand meanings are the product of social consensus building (Krauss & Fussell, 1996), not all attempts at creating intended abstract brand meanings succeed (Keller, 2007). Rather, consensual understanding of what a brand represents is achieved through a collective effort—marketer’s delivery of meaningful brand messages through mass communication and consumers’ interpretation of the abstract brand meanings carried by these messages (McCracken, 1986). Unlike other cultural symbols, such as a national flag or a commemorative monument (e.g., the Statue of Liberty), brands are commercial entities that are not created to carry cultural meanings. Nevertheless, through the process just described, brands can acquire cultural meanings (Aaker et al., 2001) and become associated with the abstract Cultural Meanings of Brands and Globalization – 6 characteristics that define a cultural group (e.g., Mango is associated with the defining quality of sensuality in Spanish culture). A brand’s cultural symbolism can be defined as perceived consensus of the degree to which the brand symbolizes the abstract image of a certain cultural group (Torelli, Keh et al., 2010). People with some direct or indirect experiences with a certain culture will develop a cognitive representation of it—a loose network consisting of a central concept (e.g., American culture) and its associated attributes (e.g., individualist values of freedom and self-reliance) (Chiu & Hong, 2006). As part of this loose cultural network, a culturally symbolic brand not only connects to the central concept (e.g., Coke’s symbolism of American culture), but also to the various elements in the knowledge representation of the culture (e.g., American cultural values of freedom and independence) (Torelli, Keh et al., 2010). For this reason, a culturally symbolic brand embodies consumers’ abstract, consensual view of the cultural group the brand symbolizes (McCracken,