Fremantle Hospital
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FH Pt guide front cover.indd 1 1/05/2017 11:10:07 AM
Fremantle Hospital
Patient information guide
FH Pt guide front cover.indd 1 1/05/2017 11:10:07 AM HAMPTON RD HAMPTON Bus Stop Staff Car Parks ACROD Parking Bays Car Parks Visitors Public Car Park Patient drop off and pick up Information desk W i i Produced by Fremantle Hospital © South Metropolitan Health Service ALMA ST ALMA T
FOTHERGILL ST V ramp i Gate 4 LT ramp General Wards General Wards 10.30am to 12.30pm and 2pm to 8pm Switchboard 9431 3333 Patient enquiries 9431 2555 www.fh.health.wa.gov.au Visiting hours Visiting Fremantle Hospital Gate 4 Gate 3 Gate 1 Gate 2 Q O L PERTH 16Km CITY CENTRE CITY P N K M Public telephone in B5 Kiosk area and main entrance. Mental Health Services (Alma Street Centre), team), Treatment (Assessment and ATT Outpatient Services, Group program, suite, W41, W42, W43, W51 ECT Please note: Gate 6 W Rehabilitation Centre drop-off by car (enter Gate 6) G (fees payable) ramp ACROD Parking Bays to Rehab Centre Pedestrian access ramp ALMA ST ALMA D Exit The Cottage Fremantle Oval F E CC Bennett Lecture Theatre CC Bennett Lecture Freedom of Information Development, UWA Staff Human Resources V5, Physiotherapy, Wards Occupational Therapy Eye Clinic Centre LT V V6 M T R ehabilitation Gate 7 ramp and Reception i Main Entrance B Centre A Day Admissions B, F, M, V & W is B, F, Access to Blocks via 6th floor Apian Way via 6th floor Bus Stop Gate 10
SOUTH TCE Clinic South Terrace Admissions Centre, Main Reception, Day Dietetics, Speech Pathology, Pharmacy, Patient Liaison, Endoscopy, Social Work, Kiosk, B4 Outpatients Department, Chapel and Reflection Room B7N, B7S, B8N, B9N, B9S. Wards Rehabilitation Centre Adult Mental Health Service Older drop off Patient A B D L Index to buildings Bus Created: June 2015 Reviewed: 17 2019 Stop
2 Contents
Welcome to Fremantle Hospital 4 Electronic Equipment 8
My healthcare rights 5 Phones 8
Mental Health Patients 6 Preventing Infections 9
General Information 6 No Smoking 9
Parking Near Fremantle Hospital 6 Alcohol & Drugs 9
ACROD Parking 6 Pastoral Care Services 9
Public Transport 6 Interpreters 9
Private Patients 6 Aboriginal Liaison 10
Disability Access 7 Compliments, Suggestions & Complaints 10 Disclaimer 7 Patient Opinion 10 On the Ward 7 Returning Home 10 CARE 7 Discharge 10 During Your Stay 7 Involving Your General Confidentiality & Privacy 7 Practitioner (GP) 11
Patient Enquiries 7 Carers WA 11
Visiting Times 8 Fremantle Hospital 12
Meal Times 8 Would You Like to Make a Donation to Medical Research? 12 Ladies Auxiliary Kiosk Level 5, B Block 8 Local Community Services for Your Information 13 Radio & Television 8
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Welcome to Fremantle Hospital We would like you to be as comfortable as possible during your hospital stay. This booklet is designed to provide you with information about what to expect during your hospital stay and what services and amenities are available for you and your visitors. Fremantle Hospital is part of the Fiona Stanley Fremantle Hospitals Group, and is Western Australia’s largest specialist hospital focused on providing high- quality aged care, mental health, secondary rehabilitation, planned surgery and specialist medical services. Fremantle Hospital is committed to providing health care that has our patients as our primary focus. Our patient-centred approach ensures the care we provide is respectful of, and responsive to the preferences, needs and cultural values of our patients (and consumers). Fremantle Hospital does not have an emergency department. The closest accident and emergency care, including 24-hour emergency mental health service, is provided at Fiona Stanley Hospital’s Emergency Department, located on Robin Warren Drive, Murdoch. Fremantle Hospital provides emergency mental health services from 8.00am to 10.00pm, seven days a week.
4 My healthcare rights • Be given assistance when I need it, to help me to understand and use I have a right to: health information Access Access my health information • Healthcare services and treatment • Be told if something has gone that meets my needs wrong during my health care, how Safety it happened, how it may affect me and what is being done to make • Receive safe and high-quality care safe health care that meets national standards. Privacy • Be cared for in an environment that • Have my personal privacy is safe and makes me feel safe respected
Respect • Have information about me and my health kept secure and confidential • Be treated as an individual, and with dignity and respect Give feedback • Have my culture, identity, beliefs • Provide feedback or make a and choices recognised and complaint without it affecting the respected way that I am treated
Partnership • Have my concerns addressed in a transparent and timely way • Ask questions and be involved in open and honest communication • Share my experience and participate to improve the quality of • Make decisions with my health care care and health services provider, to the extent that I choose and am able to This is the second edition of the Australian Charter of Healthcare • Include the people that I want in Rights. These rights apply to all planning and decision-making people in all places where health care Information is provided in Australia. The Charter describes what you, or someone you • Clear information about my care for, can expect when receiving condition, and the possible health care. benefits and risks of different tests and treatments so I can give my For more information, ask a member informed consent of staff or visit safetyandquality.gov.au/ your-rights • Receive information about services, waiting times and costs
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Mental Health Patients A limited number of bays are also available near most of the hospital’s The Mental Health Act 2014 provides buildings (see the map on page 2). a number of extra rights for patients ACROD permits must be displayed at receiving psychiatric treatment. For all times. more information, please contact the Office of the Chief Psychiatrist on Public Transport telephone 9222 4462, or visit www.chiefpsychiatrist.health.wa.gov. There are four bus stops located next au to Fremantle Hospital: 10454 – South Tce before Alma St General Information 10467 – South Tce after Wray Ave Parking Near Fremantle (opposite side) Hospital 10692 – Hampton Rd after Alma St Parking in and around Fremantle 10562 – Hampton Rd after Alma St Hospital (FH) is limited. Please allow (opposite side) enough time to find a car space For more information, contact the and purchase a ticket prior to your Transperth InfoLine on 13 62 13 or go appointment. to www.transperth.wa.gov.au Please remember to bring coins for the parking meters, as reception staff are Private Patients unable to give change. Patients with private health insurance FH Visitors Car Park 60 cents have the choice to be treated as either off Alma St (no time limit) per hour a public or private patient. Street Parking Using private health insurance makes Alma St and Brennan St $2.80 your stay a little more comfortable and (three-hour time limit) per hour directly helps our hospital. Wilson Car Park from $7 The hospital’s dedicated private Cnr Alma St and per hour patient liaison officers are able to South Tce (no time limit) check your level of health fund coverage and advise you of your *Rates subject to change. Correct as options. of May 2019. Contact: ACROD Parking Private Patient Liaison Officer ACROD parking is available in the Phone: 9431 2570 Visitors Car Park and along Alma Mobile: 0404 844 210 Street near South Terrace. Fax: 9431 2123 Email: [email protected] 6 Disability Access CARE If you, your family member or Call and Respond Early (CARE) someone you care for has a disability, allows patients, families and carers it is important that you discuss this to call for rapid assistance when they with the staff involved in your care. feel the health care team has not fully There may be services that we can recognised the patient’s changing offer to make it easier for you to get health condition. the health care you need during your A patient, relative or carer can initiate hospital stay. an independent review. You can also contact the Patient If you are still concerned after these Liaison Service on 9431 2787 for more assessments, you are encouraged to information. call a 24/7 pager number (9431 2156) staffed by expert clinicians. Disclaimer Ask ward staff for more information. The hospital is grateful to the advertisers who made this handbook possible. However, an advertisement During Your Stay in this handbook does not imply an Confidentiality & Privacy endorsement by the hospital. Your medical information will always On the Ward be treated as confidential. Advise the ward staff if you have any Your confidential medical record special needs, such as hearing or remains the property of Fremantle vision impairments, special dietary Hospital. If you would like to view your requirements, or if you require an medical record after discharge, you interpreter. may apply under the relevant Freedom of Information (FOI) legislation. The plastic patient identification Fremantle Hospital FOI officers can be wristband you receive must be worn contacted on 9431 2789. at all times and not removed until you have been discharged. Patient Enquiries It is important to let ward staff know Details about your condition will be if you plan to leave the ward for any provided by hospital staff to your next period of time for any reason. of kin (NOK) only. The patient enquiry number is 9431 2555 and friends/ relatives will be advised to contact your NOK for specific condition information.
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Alternatively, relatives/friends can Offering a great selection of food call you directly at your bedside by and snacks, sales profits are used to dialling 9430 3000 and entering your purchase much-needed equipment patient number (without the letter). and resources for the benefit of the The patient number is the seven hospital’s community. digit number (MRN) on your patient Opening hours: wristband. 8.00am–3.50pm Monday to Friday Visiting Times 9.00am–3.00pm Saturday, Sunday Visiting hours are between 8.00am and public holidays and 8.00pm. In the interest of other patients’ comfort and wellbeing, Radio & Television patients are limited to a maximum of Radio is provided free of charge two visitors at a time. Visiting hours through the set on your bedside table. for the Mental Health Service are Ward room televisions are available 4.00pm–8.00pm Monday to Friday, for hire from an external provider. and 9.00am–8.00pm on weekends. Dial 7 on your bedside telephone Meal Times and follow the prompts to activate the service, or extension 419 for operator Your meals have been designed by assistance. dietitians to ensure you receive all the For the comfort of other patients, radio nutrition, vitamins and minerals you and television sound should be kept need during your stay. low and mobile phones switched off or Meal times are as follows: on silent when on the ward. Breakfast: 8.00am Electronic Equipment Morning tea: 10.00am Electronic equipment (such as Lunch: 12.00noon portable DVD players, game consoles, Afternoon tea: 2.00pm laptops, iPods etc.) are permitted in Dinner: 5.00pm hospital. However, hospital electricians must test all mains powered devices Supper: 7.30pm before they are used. Please ask your ward staff for more information. Ladies Auxiliary Kiosk Level 5, B Block Phones The Fremantle Hospital Ladies Telephones are provided at each Auxiliary is a registered charity, and bedside for patient convenience. operates the only retail food, gifts and Outgoing calls can be made from this magazine outlet in the hospital. telephone with call charges applicable.
8 Dial 8 on your bedside phone and Please advise staff on admission if you follow the prompts to activate the are a smoker so that they can discuss service, or extension 419 for operator your options with you. assistance. We ask patients and visitors to respect our smoke-free campus and not Preventing Infections smoke at our hospital. You can play a major role in stopping the spread of infections. Alcohol & Drugs Good hand hygiene is the single most Alcohol and illicit drugs are not important factor in reducing hospital- permitted in the hospital or at any acquired infections. Containers of other health service campus. alcohol hand rub or soap at hand basins are located in all patient care Pastoral Care Services and high traffic areas at Fremantle The Pastoral Care Team is an integral Hospital. part of the holistic health care at Health care workers are also required Fremantle Hospital. to wash their hands before and after Pastoral care is available for patients, coming into contact with a patient. family, visitors, volunteers and staff. Preventing the transmission of Chaplains are on-site during the week infections to our patients and staff is and can be called out of hours in times everyone’s responsibility. Feel free of need. to ask your health care worker if they An interdenominational chapel is have washed their hands. located in B Block (4th floor) and When visiting patients in the hospital, is always open. Catholic Mass is please remember to wash your hands celebrated on Sundays at 11.15am. before and after your visit. A reflection room is available on Ward No Smoking B8N (8th floor) for quiet thought and/or prayer. This room is available for use Smoking is not permitted at Fremantle 24 hours a day, seven days a week – Hospital. Patients, staff and visitors no booking required. are not allowed to smoke anywhere on the site. However, some exceptions Interpreters are made for mental health patients. If you require an explanation in Smoking cessation programs, another language, trained health including nicotine replacement interpreters can be arranged either therapy, are available for patients. on-site or via telephone. Patients Your treating team should discuss are asked to advise reception or options with you prior to, or during nursing/medical staff if they require an your admission. interpreter prior to admission. 8 9
Aboriginal Liaison This platform allows us to engage with our consumers about the care we Aboriginal health liaison officers provide in a new and more accessible (AHLOs) provide culturally sensitive way, so we can continually improve support for Aboriginal patients and our care. their families, and are available via request to the ward staff. To share your story, go to www.patientopinion.org.au Compliments, Suggestions & Complaints Returning Home We welcome all patient and visitor Discharge feedback and ask that you discuss any issues with the staff involved or Discharge Time is 10.00am ask to speak to a more senior person. A patient’s return home is an important Alternatively, you can ask a staff part of their continuing health and member to arrange for you to speak improvement. to a patient liaison officer, or you can We aim to discharge our patients by phone the Patient and Family Liaison 10.00am, as this enables us to offer Service on 9431 2787. If calling from a the bed to another patient on that day. hospital phone dial extension 12787. Fremantle Hospital’s medical or Feedback and suggestion forms nursing staff will advise patients are located on the wards and in in advance of the date and time of reception areas. You can also email their scheduled discharge and will [email protected] provide assistance with take-home If your complaint cannot be resolved medications, community support and by the hospital, you may wish to outpatient appointments if required. contact the Health and Disability To ensure your hospital stay is no Services Complaints Office on longer than necessary, you should 6551 7600. begin to consider the following Patient Opinion questions well prior to discharge: • Do I have someone to pick me up? Patient Opinion is a social Patients need to make their own media platform that allows South transport arrangements. Metropolitan Health Service consumers to provide feedback about • Do I need a medical certificate for their experience with a hospital or my employer? health service. It is an independently • Do I have my discharge letter monitored website where the public and any medications, specialist can share their experiences, either equipment or x-rays previously positive or negative. brought in? 10 • Do I need follow-up appointments? However, it is recommended that • Do I require additional health you immediately contact your GP if support or rehabilitation services you have any concerns, and well in when I return home? advance of running out of medication. • Have I received information about If you do not have a GP, you can my post-hospital care? receive assistance from healthdirect Australia on 1800 022 222 (24-hour Nursing/medical staff will begin to information line). discuss the above questions with you and your family upon admission to the Carers WA hospital. Fremantle Hospital’s medical Carers WA is a not-for-profit or nursing staff will advise patients organisation and the peak body in advance of the date and time of representing carers. A carer is their scheduled discharge, and will someone who, without receiving provide assistance with take-home payment for the provision of care medications, community support and (apart from Carers Payment or Carers outpatient appointments if required. Allowance) provides care for someone Involving Your General who has a disability, chronic illness, mental illness or who is elderly or frail. Practitioner (GP) Services include counselling, Because your GP knew you before education and training, advice and you came to hospital and will care for representation, social and peer you afterwards, it is important that he/ support, the Young Carer Program, she is involved in your care. and the Prepare to Care hospital Information that may typically be program. communicated to your GP includes: If you are admitted to hospital and diagnosis, a brief outline of treatment, you provide care for another person any complications, relevant and have concerns about the ongoing investigations, discharge medications care and support for the person you and plans for follow-up. care for, please advise your nurse or A discharge summary will be mailed social worker as soon as possible on and/or sent electronically to your admission or contact Carers WA for GP and if you are given a copy, it is further information. important that you take it to your GP If you are caring for a family member at your next visit. Please ensure we or friend who has been admitted to the have accurate contact details for your hospital, please ask ward staff for a GP. Your medical team will be able to Prepare to Care resource pack. advise how soon you should see your GP after discharge.
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If you are currently caring for someone Would You Like to Make who is not a patient at the hospital, a Donation to Medical you can still call Carers WA to register Research? for a free Carer Support Kit. The Spinnaker Health Research For more information, call Foundation supports vital medical 1300 CARERS (1300 227 377) or go research at Fremantle Hospital. to www.carerswa.asn.au As a not-for-profit organisation, Spinnaker relies on financial support Fremantle Hospital from people like you. All donations are Alma Street, FREMANTLE WA 6160 tax deductible. Postal address: The research carried out at Fremantle PO Box 480, FREMANTLE WA 6959 Hospital directly translates into improved patient care and treatment, Telephone: 9431 3333 (switchboard) saving lives and improving quality of www.fh.health.wa.gov.au life. To learn more about the Spinnaker Health Research Foundation, and how to make a donation, go to www. spinnakerhealth.org.au or telephone 6152 6278. Your donation will support research that benefits our community and could possibly directly benefit you or someone you know and love.
12 Local Community Services for Your Information
The following pages contain information on a curated range of local community services chosen to help you and your visitors during and after your stay.
Though a service’s feature in the publication doesn’t imply an endorsement on behalf of the hospital, we want to thank these service providers for their support, without which this publication would not be possible.
Please take the time to look through their services and consider their usefulness to you.
12 hospitalguide.com.au simple steps to keep yourself 8 safe during your hospital stay 1 Preventing falls Wear laced-up or snug-fitting shoes, or slippers with rubber soles. Use your walking aid/s as advised. If you need assistance, ask one of our friendly staff.
2 Preventing blood clots Wear your hospital stockings if advised. Try to move as often as you can. Try to do simple leg and ankle exercises. Drink fluids as recommended. Take blood-thinning tablets or injections as advised by your doctor.
3 Preventing infection Wash your hands before and after visiting the toilet, and before all meals. Don’t hesitate to ask our staff if they have washed their hands before having contact with you. Tell us if you have diarrhoea or vomiting.
fh.health.wa.gov.au