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Annual Report 1437H / 1438H 2016

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Annual Report 1437H / 1438H 2016 www.citc.gov.sa Annual Report 1437-1438 2016 Custodian of the Two Holly Mosques King Salman bin Abdulaziz Al Saud His Royal Highness His Royal Highness Prince Muhammad bin Naif bin Abdulaziz Al Saud Prince Muhammad bin Salman bin Abdulaziz Al Saud Crown Prince Deputy Crown Prince Minister of Interior Minister of Defense Deputy Prime Minister Second Deputy Prime Minister Annual Report 2016 Chairman's Statement 10 7. Achievements and International Participation 74 Governor's Statement 12 8. Media Activities 1. Executive Summary 16 80 2. Organizational Framework 22 9. Studies 84 3. Transformation of the ICT sector Kingdom Vision 2030 And National 26 Transformation Program 2020 10. Indicators of the ICT Sector in the Kingdom 90 4. The Commission's Strategy (2016-2020) 30 5. Current Situation of the Commission 36 11. Diculties and Challenges 100 6. Main Activities and Achievements 42 12. Appendixes 108 6.1 Licenses for providing CIT services 46 6.2 User Protection 50 Appendix A: Resolutions of the Board of Directors 108 6.3 Organizing the CIT sector 60 Appendix B: Activities and other achievements 110 6.4 Limited Resources and information Technology 64 Appendix C: Issued Licenses 113 6.5 Universal Service Fund and spreading telecom- 66 Appendix D: Final accounts 114 munication services 8 9 The Unified License encourages service providers to raise the competition level for serving users Chairman's Statement On this occasion of publishing the 2020 Strategy,” an integrated the competition level for serving I thank the Governor of the annual report of CITC for the fiscal national approach intended to users by increasing available Commission, my colleagues, year 1437 - 1438 H, and on behalf motivate and enhance the ICT options for services that best members of the Board of Directors, We seek to implement the Board of Directors and all CITC sector. The ambitious objectives suit them and motivating service CITC staff, all partners and those integrated national ICT staff, I happily express heartfelt of this strategy were intended to providers to enhance network interested in this sector who have services that align with thanks to the Custodian of the Two create new job opportunities in efficiency and minimize costs. The effectively used their knowledge Kingdom Vision 2030 Holy Mosques King Salman bin the field of ICT while providing and desired result would be increased and expertise to contribute to its Abdulaziz and his crown prince and expanding the use of broadband utilization and optimal use of development and enrichment. by fostering development, his deputy crown for their special services, which would ultimately services in all parts of the Kingdom. promoting sustainment, attention and precise guidance improve the international ranking In addition, the Commission has and encouraging the the ICT sector in order to achieve of the Kingdom all international issued the Carrier Service Provider efficient performance development and prosperity for indicators. (CSP) fiber infrastructure in the this blessed country and raise its One of the most prominent Kingdom. Chairman of the Board of both government and status among nations. achievements of the Commission Minister of CIT private sectors. At the beginning of this year, the this year has been the of the unified Dr. Mohammad I. Al-Suwayel Commission approved the “CITC license, service providers to raise 10 11 Annual Report 2016 151% Use of mobile telecom services/capita 75% ' Use of broadband Governor s services via mobile telecom networks/capita preparation for its administrative This report focuses on the many Statement system through restructuring its projects and programs that have sectors. Such restructuring should helped to develop the ICT sector help to harmonize its tasks and and utilize it in all fields. On behalf ICT is no longer merely a medium government performance has develop its outputs so as to keep of all CITC members, I would like to used by nations. It has become an been directed toward excellence pace with development in this take this opportunity to thank the objective in itself, an integral part and leadership. The crown prince sector and achieve the objectives Chairman of the Board of Directors, of the human hierarchy of needs. and deputy crown prince -may all government bodies pursue. By Minister of Communication and Because of its part in maintaining Allah save them- helped achieve 74.9% the end of 2016, about 151% of Information Technology, and the security and welfare of this through the lens of Vision the population were using mobile members of the Board for the many Internet coverage / capita We are responsible for six nations, it has evolved into an 2030 and a package of supporting telecom services, about 75% were projects and programs that have initiatives in the framework essential for defending countries, initiatives included in the National accessing broadband services helped to develop and utilize the ICT of the Transformation protecting human rights, and Transformation Program 2020. via mobile telecom networks, sector. I would also like to thank all Program 2020 and are enriching knowledge. Early on, The CIT sector was among the top and about 74.9% were using the CITC staff for their efforts as well the government of this country priorities, especially broadband internet. At the same time, about as all who have offered feedback working on developing ICT recognized the value of ICT and services, with the goal of 90% 32.3% of households were using and constructive criticism that infrastructure, with the goal invested human and financial coverage in densely populated fixed telecom networks, and about contributed to the development of of providing broadband resources into raising the bar for areas and a 66% coverage in low- 46.8% were accessing broadband the projects of the Commission. services to all provinces of ICT delivery density areas. 6٪ via mobile telecom networks. In Allah is the All-Knower of intentions addition, the ICT sector reached and He leads to the straight path the Kingdom. As a result of the firm intentions In order to cope with this extensive Contribution of CIT sector and consistent efforts of the change, CITC has begun to align of GDP about 6% of the GDP. Custodian of the Two Holy Mosques its strategic plan with the National Governor of CITC King Salman bin Abdulaziz -may Transformation Program and has Dr. Abdulaziz S. Al-Ruwais, Allah save him- the compass of also begun to implement an internal 12 13 01Executive Summary 14 15 Annual Report 2016 First: Licenses By the end of 2016, CITC had issued 349 new licenses for 349 various services including a new Total number of licenses license for providing satellite broadband services. Provision 01 was made for Unified Licensing of Executive telecom companies that have an infrastructure and are listed on the Saudi Stock Market. CITC has also Summary extended pre-existing licenses for CIT companies that are authorized Unified Licensing issued for to operate in the Kingdom, have companies an infrastructure and are listed on the Saudi Stock Market. A CITC application form is now available This report was prepared in to apply for a license to provide accordance with Royal Decree digital authorization services. The first license was issued to Carrier 19/12/1433 number 53703 dated ( H), Service Provider (CSP). which emphasized the obligation of all ministries and government bodies First Carrier Service Provider license issued to conform to article 29 of the Council Second: User Protection of Ministers Rules issued under Royal Decree A/13, dated ( 3 / 3 / 1414 H), and During 2016, CITC received 77,248 also the requirements of article 16 of complaints from CIT users, and the organization of CITC. This report the Telecom Violations Committee covers the achievements of CITC along issued 919 decision. In addition, more than one million lines were with suggestions for overcoming ported between licensed service challenges during the fiscal year 2016 One Million providers, and 938,365 add filtering ( 1437 - 1438 H). lines have switched carriers service requests were received These achievements and challenges and handled. can be summed up as follows: 16 17 Annual Report 2016 Fifth: Universal Service Third: Organization of the Fourth: Scarce Resources Fund Telecommunication and Prior to 2016, CITC completed, In the field of scarce resources localities distributed throughout through USF, eight projects involving Information Technology management, CITC manages the Kingdom. deployment of telecommunication Sector frequencies and monitors the impl- 3 As a part of “expanding the scope services to remote areas that are ementation of the National Frequency Projects of work for the Universal Service not commercially viable for telecom This year, CITC has approved a limit Spectrum Plan. CITC has started Fund to support investment in companies licensed to provide of 10 halalas symmetrically for implementing the “vacating of broadband for remote areas“ public telecom services. Projects wholesale local voice-call termination frequencies providing telecom- Projects 9, 10, and 11, initiative, the first project for 9, 10, and 11, aimed at providing on mobile telecommunication munication services“ initiative, which for providing voice wireless broadband has been voice and internet services to a networks and a limit of 4.50 halalas is part of the National Transformation and internet services introduced. The objective of this large number of remote localities symmetrically for wholesale local 2020 program. to a large number of initiative is to increase the coverage in a number of provinces of the voice-call termination on fixed telecom The percentage of progress with the remote localities, were of wireless broadband networks to Kingdom, were completed this year. networks. In the interest of developing initiative is 34%. As for numbering completed this year. more than 10 megabyte per second Eleven of the fourteen projects and stimulating the sector, a project resources, CITC has handled, reviewed in remote areas so as to cover 70% have been completed, and service to establish an appropriate way to and allocated the applications of available of households.
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