E nglish
INDEX PRICE PLAN INTERNATIONAL SERVICE
Merihari Unlimited ・・・・・・E-1 Global Roaming Service/International Voice Calls and International SMS ・・・・・・E-11 Mini Fit Plan+・・・・・・E-2 Smartphone Debut Plan・・・・・・E-3 INFORMATION Mobile Handset Call Plan/ ・・・・・・E-12 Mobile Handset 100 MB Plan・・・・・・E-4 Notes on Usage
・・・・・・E-13 Data-Only 50 GB Plan/Data Share Plus Plan・・・・ E-5 Important Notes Tethering Option/ How to Apply ・・・・・・E-14 New All in the Family Discount ・・・・・・E-6
CAMPAIGN Supported Models
iPhone iPhone 5s, iPhone 5c and later Home Discount ・・・・・・E-7 iPad iPad mini 2 and later Top-value Support+・・・・・・E-8 Smartphones 4G/5G smartphones
OPTIONAL SERVICES Mobile handset 4G mobile handsets, Simple Phone 10
Mobile data Warranty Service ・・・・・・E-9 communications Models on mobile data communications plans
Security Service ・・・・・・E-10 Tablet Tablets
MCHI1083 PRICE PLAN NEW English
[Application] Required [New SoftBank members] Starts from the next billing month Merihari Unlimited [Existing SoftBank members] Starts from the next billing month; calls charge by usage
For people who want to make the most of their smartphone!
Basic charge 5G and 4G for When using SoftBank Hikari or Air☆1/Per person when subscribed (from next month) the same price!GIGA unlimited! with 3 family members 4,928 yen/month ●Speeds may be limited at certain times. ●Tethering and data sharing up to 30 GB in total. ●High-speed, high-capacity 5G (new frequency) is offered in a limited area. Please go to area map for details.
Merihari Unlimited☆2 New All in the Family Discount Home Bundle Discount (3 lines or more) Hikari Set☆1 Automatic discount of More 7,238yen/month -1,210 yen/month -1,100 yen/month peace of 1,650 yen mind! for months when your GIGA usage is 3 GB or less ☆1 [Subscription example] With SoftBank Hikari Family: 5,720 yen/month (2-year automatically renewing contract; cancellation outside contract expiration month, the next month and the month after that incurs a 10,450 yen cancellation fee) + specified options: from 550 yen/month. (when up to 3 GB including tethering and data sharing) ☆2 When not subscribed to a call option, calls are charged by usage [22 yen/30 seconds]. Calls to some phone numbers, such as Navi-dial (numbers starting with 0570), may be charged at a different rate. Reasons for recommending, besides GIGA Unlimited!
Use tethering and data sharing up to 30 GB!
Tethering Option 550 yen/month* → Free! Data Sharing Plus Basic Plan (data) 1,078 yen/month * With other currently available plans. Primary Smartphone connection Tablet
Peace of mind when there’s no WiFi! Share your smartphone Use your smartphone as a WiFi router See E-6 for details. Data GIGA with a tablet! See E-5 for details.
■ Monthly basic charges [Subscription example] With SoftBank Hikari Family: 5,720 yen/month (2-year automatically renewing contract; cancellation outside contract expiration month, the next month and the month after that incurs a 10,450 yen cancellation fee) + specified options: from 550 yen/month. Monthly data usage charges/Family members 1 person 2 people 3 people or more
Over 3 GB (including tethering and data sharing) 6,138 yen 5,478 yen 4,928 yen With SoftBank When (1) and (3) apply Hikari/Air subscription Up to 3 GB (including tethering and data sharing) 4,488 yen 3,828 yen 3,278 yen When (1), (2), and (3) apply
Over 3 GB (including tethering and data sharing) yen yen yen When (1) applies 7,238 6,578 6,028 Without SoftBank Hikari/Air Up to 3 GB (including tethering and data sharing) yen yen yen When (1) and (2) apply 5,588 4,928 4,378
■ Breakdown of monthly basic charges Family members 1 person 2 people 3 people or more
7,238 yen Merihari Unlimited Basic Plan (voice): 1,078 yen + Data Plan Merihari Unlimited: 6,160 yen
Discounts (1) New All in the Family Discount E-6 － -660 yen -1,210 yen
(2) Up to 3 GB discount -1,650 yen
(3) Home Bundle Discount Hikari Set E-7 -1,100 yen
■ Available call options
Unlimited voice calls Unlimited voice calls Includes Voicemail Plus, Call Waiting, Group Calling, Semi-flat-rate option+ Or Flat-rate option+ up to 5 minutes in Japan☆2 880 yen/month in Japan☆2 1,980 yen/month and Usage Stoppage Service.
【Basic Plan (voice)】▪Calls to family members in your family discount group are free 24 hours a day when the family discount applies. Calls within Japan other than to family members are charged at 22 yen/30 seconds. International phone calls, calls to numbers starting with 0180 or 0570, and other numbers that are charged at rates set by other companies, directory assistance (104), etc. are not included in these call charges. Refer to our terms and conditions for more information.▪Charges are incurred when sending an SMS. See our provision condition document for details of the charges.▪Certain discount services, such as USIM-only Exclusive Discount, are not applicable.▪The basic usage charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month.【Semi-flat-rate Option+ and Flat-rate Option+】▪These optional services allow you to pay a at rate to receive discounts on call charges, etc. and use Voicemail Plus, Usage Stoppage Service, Call Waiting, and Group Calling. Some calls are chargeable. International roaming call charges, international phone call charges, SoftBank satellite phone service, calls to Oshirabe Dial, 0180, 0570, and other numbers that are charged at rates set by other companies, directory assistance (104), calls within Japan to the voicemail center from SoftBank mobile phones, etc. are chargeable. In addition, other numbers designated by SoftBank (calls to speci c telephone numbers connected when using telephone services provided by other companies) are designated as chargeable because they fall outside the purpose of providing this service. See https://www.softbank.jp/mobile/set/data/legal/spguide/pdf/sp_sumahodai_numberlist_kiyaku.pdf for details.▪If a member is signed up for iPhone Basic Pack, Smartphone Basic Pack, Mobile Handset Basic Pack, or Mobile Handset Basic Pack for 4G Mobile Handset and applies for this service, the original basic pack will be canceled as of the application date. 【Data Plan Merihari Unlimited】▪Not available with certain models, such as 3G-only models.▪The maximum communication speed will be limited to 128 kbps until the end of the billing month if your tethering and data sharing use has exceeded the data usage limit (30 GB in total).▪The communication speed may be restricted when you use videos, games, and similar services, services that use AR (augmented reality) and similar functions, and other services that may cause traf c congestion at certain times to allow stable network service provision.▪The communication speed may be restricted regardless of the communication type and contents to ensure quality across the network as a whole if communication is or threatens to become congested.▪SMS, usage overseas, etc. is not included.▪The at-rate charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month.▪The discount when using no more than 3 GB of data is calculated pro rata. In the nal billing month when the connection contract terminates due to cancellation, etc., the discount will not apply even if you use less than 3 GB of data.▪Unused data allowance cannot be carried over for use in later billing months.▪Communications not through tethering may be counted against the data allowance for tethering due to environmental or technical factors, etc.▪Family and corporate Communication Capacity Sharing is not eligible.▪A 5G-ready model is needed to use 5G communication services. ○The information in this document is current as of March 10, 2021. The services, campaigns, etc. mentioned here may change without notice. See the SoftBank website for details.
• The described call charges and communication charges do not apply when using the international service. See E-11 for details. Part of the communications may be restricted in some cases. See E-13 for details.
E-1 See the SoftBank website for details on charges and discount services. (Japanese only) Prices include tax unless otherwise stated. PRICE PLAN English
[Application] Required [New SoftBank members] Starts from the first month Mini Fit Plan+ [Existing SoftBank members] Starts from the next billing month
A simple plan, where you just pay for what you use
Monthly basic charge when using SoftBank 4,378 yen ☆ Hikari/Air * 5,478 yen 3,278 yen * 4,378 yen 2,178 yen * 3,278 yen iPhones, smartphones 0 1 2 3 GB GB GB GB * Without SoftBank Hikari/Air
■ Monthly basic charges ☆[Subscription example] With SoftBank Hikari Family: 5,720 yen/month (2-year automatically renewing contract; cancellation outside contract expiration month, the next month and the month after that incurs a 10,450 yen cancellation fee) + specified options: from 550 yen/month. ▪When not subscribed to a call option, calls are charged by usage [22 yen/30 seconds]. Calls to some phone numbers, such as Navi-dial (numbers starting with 0570), may be charged at a different rate. Monthly data allowance 0 to 1 GB Up to 2 GB Up to 3 GB
With SoftBank Hikari/Air subscription 2,178 yen 3,278 yen 4,378 yen
Without SoftBank Hikari/Air 3,278 yen 4,378 yen 5,478 yen
See here if you are https://www.softbank.jp/mobile/price_plan/data/minifit-plan/ using a 3G model
■ Breakdown of monthly basic charges Family members 1 person
Data allowance 0 to 1 GB Up to 2 GB Up to 3 GB
Basic Plan (voice) 1,078 yen
Data Plan Mini Fit+ 2,200 yen 3,300 yen 4,400 yen Discounts New All in the Family Discount E-6 Counted in the number of people for New All in the Family Discount (Not eligible for discount)
Home Bundle Discount Hikari Set E-7 -1,100 yen
■ Available call options*1 Unlimited voice calls Unlimited voice calls Semi-flat-rate option+ up to 5 minutes in Japan*2 880 yen Or Flat-rate option+ in Japan*2 1,980 yen Includes Voicemail Plus, Call Waiting, Group Calling, and Usage Stoppage Service.
*1 When not subscribed to a call option, calls are charged by usage [22 yen/30 seconds]. Some calls may be charged at a different rate. *2 Calls to some phone numbers, such as Navi-dial (numbers starting with 0570), may be charged at a different rate.【Basic Plan (voice)】▪Calls to family members in your family discount group are free 24 hours a day when the family discount applies. Calls within Japan other than to family members are charged at 22 yen/30 seconds. International phone calls, calls to numbers starting with 0180 or 0570, and other numbers that are charged at rates set by other companies, directory assistance (104), etc. are not included in these call charges. Refer to our terms and conditions for more information.▪Charges are incurred when sending an SMS. See our provision condition document for details of the charges.▪Certain discount services, such as USIM-only Exclusive Discount, are not applicable.▪The basic usage charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month.【Semi-flat-rate Option+ and Flat-rate Option+】▪These optional services allow you to pay a at rate to receive discounts on call charges, etc. and use Voicemail Plus, Usage Stoppage Service, Call Waiting, and Group Calling. Some calls are chargeable. International roaming call charges, international phone call charges, SoftBank satellite phone service, calls to Oshirabe Dial, 0180, 0570, and other numbers that are charged at rates set by other companies, directory assistance (104), calls within Japan to the voicemail center from SoftBank mobile phones, etc. are chargeable. In addition, other numbers designated by SoftBank (calls to speci c telephone numbers connected when using telephone services provided by other companies) are designated as chargeable because they fall outside the purpose of providing this service. See https://www.softbank.jp/mobile/set/data/legal/spguide/pdf/sp_sumahodai_numberlist_kiyaku.pdf for details.▪If a member is signed up for iPhone Basic Pack, Smartphone Basic Pack, Mobile Handset Basic Pack, or Mobile Handset Basic Pack for 4G Mobile Handset and applies for this service, the original basic pack will be canceled as of the application date.【Data Plan Mini Fit+】▪This data plan cannot be used with certain models, such as 3G-only models.▪The maximum communication speed will be reduced to 128 kbps until the end of the billing month if your monthly data use has exceeded 3 GB.▪The at-rate charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month.▪This service cannot be used with family or corporate Communication Capacity Sharing.▪A 5G-ready model is needed to use 5G communication services.▪On this data plan, data allowance remaining at the end of the current billing month cannot be carried over for use in later billing months.【5G service usage charge】・You must ful ll SoftBank’s speci ed conditions.・A 5G-ready model is needed to use 5G communication services.・Limited to 5G-ready areas.
• Call charges and communication charge described on E-2 do not apply when using the international service. See E-11 for details. Part of the communications may be restricted in some cases. See E-13 for details.
E-2 See the SoftBank website for details on charges and discount services. (Japanese only) Prices include tax unless otherwise stated. PRICE PLAN English
[Application] Required [New SoftBank members] 1 GB of data raised to 3 GB for applications from June 16, 2021! Starts from the rst month Smartphone Debut Plan [Existing SoftBank members] * The maximum data allowance for users who signed up for Smartphone Debut Plan (formerly applying “Data Plan Starts from the next billing month 1 GB (smartphone)”/“Data Plan 1 GB (mobile handset)”) will be raised to 3 GB in stages from July 2021.
Perfect plan for smartphone beginners! Affordable even after switching to a smartphone!
More data! ☆1 For users changing Voice calls up to 5 minutes/call in Japan & 3 GB of data included! NEW from a feature phone Basic charge to a smartphone ☆2 *1 (12 months from next month) 3GB yen/month Great value smartphone debut for both 990 Voice calls up to Basic charge For children 5 minutes/call 3 GB From getting their in Japan☆1 of data 14th month 2,178 yen/month NEW first smartphone ☆1 Calls to some numbers, such as Navi-dial, etc. (numbers starting with 0570), are chargeable. ☆2 When Basic Plan (voice), Data (For children aged 5 to 15) Plan 3 GB (smartphone), Semi- at-rate Option+, 5G service usage charge (for 5G-ready models), One-Year Value Discount+, and Low Volume Discount apply. Phone price not included.
Support to transform your concerns about your first smartphone into peace of mind! For people switching from a feature phone to a smartphone For children getting their rst smartphone
■ Smartphone Classes ■ Mobile Handset Full Support ■ Safety Filter ■ Smartphone Rule List NEW Specialist smartphone [Application] Required [Application] Required Your own rule list [Monthly charge] 550 yen [Monthly charge] Free advisers carefully explain that you can make basic operations. Support with phone operations or Protect your children from with your children faults is just a phone call away. harmful sites and See here for the details of stores while talking about with smartphone advisers ▶ ▪No charge when you use a Backup Service inappropriate apps. smartphone use. Package*2.
■
Data allowance 3 GB
2nd & 3rd months, when (1) and (2) apply 990 yen
From 14th month, when (2) applies 2,178 yen
■ Breakdown of monthly basic charges
Basic Plan (voice) 1,078 yen
Data Plan 3 GB (smartphone) 1,650 yen
For 5G-ready models 5G service usage charge*3 0 yen
Unlimited voice calls Available call options ☆1 Semi- at-rate option+ ☆1 880 yen Or Flat-rate option+ Unlimited voice calls in Japan 1,980 yen If not subscribed, calls charged by usage up to 5 minutes in Japan (22 yen/30 seconds) Includes Voicemail Plus, Call Waiting, Group Calling, and Usage Stoppage Service.
(1) One-Year Value Discount+ (12 months) -1,188 yen Discounts
(2) Low Volume Discount -1,430 yen
New All in the Family Discount E-6 Counted in the number of people for New All in the Family Discount (Not eligible for discount)
▪When subscribing with a mobile handset, the Mobile Handset 3 GB Plan [Basic Plan (voice) + Data Plan 3 GB (mobile handset)] applies.
*1 Cannot be used with certain discounted services, such as Home Bundle Discount Hikari Set. A different amount is payable for the rst month because it is calculated pro rata and the One-Year Value Discount+ and Low Volume Discount do not apply. *2 Backup Service Package is a charged service. Backup Service Package with AppleCare Services and Backup Service Package Plus are available. *3 A 5G-ready model is required to use 5G services. Users on USIM-only contracts must notify SoftBank that they are using a SoftBank 5G-ready model.【Basic Plan (voice)】▪Calls to family members in your family discount group are free 24 hours a day when the family discount applies. Calls within Japan other than to family members are charged at 22 yen/30 seconds. International phone calls, calls to numbers starting with 0180 or 0570, and other numbers that are charged at rates set by other companies, directory assistance (104), etc. are not included in these call charges. Refer to our terms and conditions for more information.▪Charges are incurred when sending an SMS. See our provision condition document for details of the charges.▪Certain discount services, such as USIM-only Exclusive Discount, are not applicable.▪The basic usage charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month.【Data Plan 3 GB (smartphone) and Data Plan 3 GB (mobile handset)】▪For new contracts other than number porting (MNP/number transfer), the user of the line must be aged 5 to 15 years and you must show documents that verify the user’s age (health insurance card, passport, etc.).▪The model to be used after entering into a new contract, changing models, or number porting (MNP/number transfer) must be an eligible model. [Eligible models] For Data Plan 3 GB (smartphone): iPhones and smartphones; for Data Plan 3 GB (mobile handset): SoftBank mobile phones (feature phones). Kids Phones and Mimamori Mobile Handsets are not eligible.▪If you have been a user of this data plan when entering a new contract, you cannot be a user when entering into another new contract.▪Home Bundle Discount Hikari Set is not available.▪This service cannot be used with Data Share Plus Plan or with family or corporate Communication Capacity Sharing.▪The maximum communication speed will be reduced to 128 kbps until the end of the billing month if your monthly data use has exceeded 3 GB.▪Unused data allowance cannot be carried over for use in later billing months.▪The at-rate charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month.▪A 5G-ready model is needed to use 5G communication services.【Semi-flat-rate Option+ and Flat-rate Option+】▪These optional services allow you to pay a at rate to receive discounts on call charges, etc. and use Voicemail Plus, Usage Stoppage Service, Call Waiting, and Group Calling. Some calls are chargeable. International roaming call charges, international phone call charges, SoftBank satellite phone service, calls to Oshirabe Dial, 0180, 0570, and other numbers that are charged at rates set by other companies, directory assistance (104), calls within Japan to the voicemail center from SoftBank mobile phones, etc. are chargeable. In addition, other numbers designated by SoftBank (calls to speci c telephone numbers connected when using telephone services provided by other companies) are designated as chargeable because they fall outside the purpose of providing this service. See https://www.softbank.jp/mobile/set/data/legal/spguide/pdf/sp_sumahodai_numberlist_kiyaku.pdf for details. If a member is signed up for iPhone Basic Pack, Smartphone Basic Pack, Mobile Handset Basic Pack, or Mobile Handset Basic Pack for 4G Mobile Handset and applies for this service, the original basic pack will be canceled as of the application date.【One-Year Value Discount+】▪The discount is provided if you meet all the following conditions. (1) You subscribe to Data Plan 3 GB (smartphone) or Data Plan 3 GB (mobile handset). (2) You are not receiving and have never received this discount service.▪The discount is deducted 12 times in billing month units, starting from the rst full billing month after the date of your application for an eligible data plan.▪If you subscribe to the Telephone Number and E-mail Address Custody Service or cancel your connection contract, the discount will cease once it is applied in the previous billing month.【Low Volume Discount】▪The discount is provided to subscribers to all the following eligible chargeable services, from the billing month after they rst meet the criteria: (1) Basic Plan (voice), (2) Data Plan 3 GB (smartphone) or Data Plan 3 GB (mobile handset), (3) Flat-rate Option+ or Semi- at-rate Option+.▪This plan cannot be used with Home Bundle Discount Hikari Set or Bonus B in the Y!mobile→SoftBank Porting Bonuses ( at-rate charge discount for at-rate data services).▪If you subscribe to the Telephone Number and E-mail Address Custody Service or cancel your connection contract, the discount will cease once it is applied in the previous billing month.【New All in the Family Discount】▪Conditions: ・ There must be at least two lines subscribed to or under application for Data Plan Merihari Unlimited, Data Plan Merihari, Data Plan Mini Fit+, Data Plan Mini Fit, Data Plan 50 GB+, Data Plan Mini, Data Plan 3 GB (smartphone), Data Plan 3 GB (mobile phone), Data Flat-rate Smartphone Debut, Data Plan 100 MB, Data Flat-rate 50 GB, Data Flat-rate 50 GB Plus, or Data Flat-rate Mini Monster in the same family discount group.▪The discount applies from the billing month when the conditions are met (New subscribers who receive the discount from the rst month receive a discount calculated pro rata for the number of days.) However, if you cancel or transfer your SoftBank services or subscribe to the Telephone Number and E-mail Address Custody Service, the discount will cease at the previous billing month.▪This service cannot be used with certain services, such as family Communication Capacity Sharing and Family Value Discount.【5G service usage charge】▪ You must ful ll SoftBank’s speci ed conditions.▪ A 5G-ready model is needed to use 5G communication services.▪ Limited to 5G-ready areas. ▪Call charges and communication charge described on E-3 do not apply when using the international service. See E-11 for details. Part of the communications may be restricted in some cases. See E-13 for details.
E-3 See the SoftBank website for details on charges and discount services. (Japanese only) Prices include tax unless otherwise stated. PRICE PLAN English
[Application] Required Mobile Handset Call Plan/ [New SoftBank members] Starts from the first month [Existing SoftBank members] Mobile Handset 100 MB Plan Starts from the next billing month*3
Use a feature phone for a reasonable price Choose a plan that suits your use
Just calls or Calls + Web
■ Monthly basic charges Just calls（0 GB） Calls ＋ 100 MB
Mobile Handset Call Plan Mobile Handset 100 MB Plan
1,078 yen/month 1,408 yen/month
■ Available call options*1
Semi-flat-rate Option+ Flat-rate Option+ Unlimited voice calls or Unlimited voice calls up to 5 minutes in Japan*2 880 yen in Japan*2 1,980 yen Includes Voicemail Plus, Call Waiting, Group Calling, and Usage Stoppage Service.
■ Breakdown of monthly basic charges
Data allowance － 100 MB
Basic Plan (voice) 1,078 yen
Data Plan 100 MB － 330 yen
Counted in the number of people for New All in E-6 － Discounts New All in the Family Discount the Family Discount (Not eligible for discount)
▪You can also choose the Mobile Handset 3 GB Plan. E-3 ▪You can also choose Merihari Unlimited or Mini Fit Plan+. E-1 & E-2
■ Recommended optional services
4G Mobile Handset Security Pack [Application] Required
Extensive security measures for peace of mind when using your phone One month free for new signup*4 Monthly charge: 550 yen
Call Blocker Internet SagiWall Lost Mobile Handset Search Service
Protects you Shows your phone’s Warns about dangerous calls, from dangerous sites, approximate location such as bank transfer scams and malicious marketing such as scam sites, while surfing if you lose it
▪See the SoftBank website (https://stn.mb.softbank.jp/J2D3L+{v015}) for other services and details.
*1 When not subscribed to a call option, calls are charged by usage [22 yen/30 seconds]. Some calls may be charged at a different rate. *2 Calls to some numbers, such as Navi-dial, etc. (numbers starting with 0570), are chargeable. *3 May differ in some cases. See the provision condition document for details.【Basic Plan (voice)】 ▪Calls to family members in your family discount group are free 24 hours a day when the family discount applies. Calls within Japan other than to family members are charged at 22 yen/30 seconds. International phone calls, calls to numbers starting with 0180 or 0570, and other numbers that are charged at rates set by other companies, directory assistance (104), etc. are not included in these call charges. Refer to our terms and conditions for more information. ▪Charges are incurred when sending an SMS. See our provision condition document for details of the charges. ▪Certain discount services, such as USIM-only Exclusive Discount, are not applicable. ▪The basic usage charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month.【Semi-flat-rate Option+ and Flat-rate Option+】 ▪These optional services allow you to pay a at rate to receive discounts on call charges, etc. and use Voicemail Plus, Usage Stoppage Service, Call Waiting, and Group Calling. Some calls are chargeable. International roaming call charges, international phone call charges, SoftBank satellite phone service, calls to Oshirabe Dial, 0180, 0570, and other numbers that are charged at rates set by other companies, directory assistance (104), calls within Japan to the voicemail center from SoftBank mobile phones, etc. are chargeable. In addition, other numbers designated by SoftBank (calls to speci c telephone numbers connected when using telephone services provided by other companies) are designated as chargeable because they fall outside the purpose of providing this service. See https://www.softbank.jp/mobile/set/data/legal/spguide/pdf/sp_sumahodai_numberlist_kiyaku.pdf for details. ▪If a member is signed up for iPhone Basic Pack, Smartphone Basic Pack, Mobile Handset Basic Pack, or Mobile Handset Basic Pack for 4G Mobile Handset and applies for this service, the original basic pack will be canceled as of the application date.【Data Plan 100 MB】 ▪The maximum communication speed will be reduced to 128 kbps until the end of the billing month if your monthly data use has exceeded 100 MB. ▪The at-rate charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month. A 5G-ready model is needed to use 5G communication services. ▪This service cannot be used with family or corporate Communication Capacity Sharing. ▪Unused data allowance cannot be carried over for use in later billing months.【4G Mobile Handset Security Pack】 *4 Free for one month when signing up for the iPhone Security Pack, Smartphone Security Pack, 4G Mobile Handset Security Pack, Tablet Security Pack, or iPad Security Pack. The one-month free special offer applies from your application date to a day before your application date in the next month. ▪Some services may not be available for your device.
E-4 See the SoftBank website for details on charges and discount services. (Japanese only) Prices include tax unless otherwise stated. PRICE PLAN English
Data-Only 50 GB Plan (for both 4G and 5G) [Application] Required
New! For mobile Wi-Fi routers and tablets!
Use up to 50 GB of data Data allowance yen/month all the time 50 GB 5,280 Speeds may be controlled at certain times
▪ Data Share Plus Plan is not available for subscription
■ Breakdown of monthly basic charges
Basic Plan (data) 1,078 yen
Data Plan 50 GB (data communications) 4,202 yen
■ Eligible models Models limited to mobile data communication plans, iPads, tablets, computers on mobile data communication plans, and mobile theaters that support SoftBank 5G, SoftBank 4G LTE, or SoftBank 4G
Data Share Plus Plan [Application] Required
Share the data allowance of the primary connection ■ Eligible models
Primary iPhones, smartphones, mobile handsets Share the data allowance of the primary connection connection
Basic Plan (data)*1 Secondary iPads, tablets, mobile data communications connections 1,078 yen/month ■ Applicable charged services Primary connection Tablets Basic charge (Basic Plan (voice), Basic Voice Call Plan, Unlimited Voice Smartphones Call Plan basic charge, Unlimited Voice Call Light Plan basic charge, Primary White Plan, Standard Plan), Internet usage charge, Data Flat-rate connection (Packet) Service (Data Plan Merihari Unlimited, Data Plan Merihari, Data Plan 50 GB+, Data Flat-rate 50 GB Plus, Data Flat-rate 50 GB/20 Data GB/5 GB, Data Flat-rate - Small 2 GB/1 GB, Unlimited Packet Discount Flat for 4G LTE/4G)
Basic charge (Basic Plan (data)) Secondary ▪See the SoftBank website about subscriptions to plans other than If on Merihari Unlimited connections Maximum data allowance of 30 GB in total for Tethering Option Basic Plan (data). and the secondary connection on Data Share Plus Plan
*1 You must subscribe to Data Share Plus Plan. If the secondary connection is on Basic Plan (data), there is no monthly charge for Data Share Plus Plan. If it on another plan, a monthly charge of 550 yen applies. ▪Applies from next month. The price for the data plan you apply for when signing up for Data Share Plus Plan is charged pro rata for the month when you sign up.
【Data Plan 50 GB (data communications)】 ▪The maximum communication speed will be reduced to 128 kbps until the end of the billing month if your monthly data use has exceeded 50 GB. ▪The communication speed may be restricted when you use videos, games, and similar services, services that use AR (augmented reality) and similar functions, and other services that may cause traf c congestion at certain times to allow stable network service provision. ▪The communication speed may be restricted regardless of the communication type and contents to ensure quality across the network as a whole if communication is or threatens to become congested. ▪SMS, usage overseas, etc. is not included. ▪The at-rate charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month. ▪Unused data allowance cannot be carried over for use in later billing months. ▪This service cannot be used with Data Share Plus Plan or with family or corporate Communication Capacity Sharing. ▪A 5G-ready model is needed to use 5G communication services.【Basic Plan (data)】 ▪Certain discount services, such as USIM-only Exclusive Discount, are not applicable. ▪The basic usage charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month. ▪Charges are incurred when sending an SMS. See our provision condition document for details of the charges.【Data Share Plus Plan】 Conditions: ・The primary and secondary connections must be subscribed to or applying for the applicable charged services. ・The primary and secondary connections must be in the same family discount group. ▪One primary connection may have up to ve secondary connections. ▪Some services and campaigns may not be used together. ▪The maximum communication speed for the primary and secondary connections (if on Data Plan Merihari Unlimited, when using Tethering Option or Data Share Plus Plan on the secondary connection) will be reduced to 128 Kbps until the end of the billing month if your monthly data use has exceeded the maximum data allowance for the primary connection. ▪The monthly charge for Data Share Plus Plan is not calculated pro rata. ▪Your existing Data Flat-rate (Packet) Service applies before and after subscribing to this service. The Data Flat-rate (Packet) Service is not charged while you are subscribed to this service.
• The described call charges and communication charges do not apply when using the international service. See E-11 for details. Part of the communications may be restricted in some cases. See E-13 for details.
E-5 See the SoftBank website for details on charges and discount services. (Japanese only) Prices include tax unless otherwise stated. PRICE PLAN English
Tethering Option [Application] Required
Use your smartphone or 4G mobile handset as a Wi-Fi router*1 *1 Tethering Option requires a subscription to a Data Flat-rate (Packet) Service.
■ See below for service usage charges. ■ What is tethering? Eligible Data Flat-rate (Packet) Services Usage charges
Data Plan Merihari Data Plan Mini Fit+ Unlimited*2 Free Data Plan 50 GB (data communications)
Data Plan 3 GB Data Plan Mini Fit (smartphone) Data Plan 3 GB Data Plan 100 MB 550 yen/month (mobile handset)
Other flat-rate services
Tethering is a communications function that allows you to connect to the Internet from a Wi-Fi-capable computer, gaming device, etc. using a smartphone or 4G mobile handset as an access point (Wi-Fi router). Eligible Data Flat-rate (Packet) Services Usage charges
*2 The maximum data allowance for Tethering Option and the secondary connection on Data Data Flat-rate 5 GB Data Flat-rate Data Flat-rate S Free Share Plus Plan is 30 GB in total. (Otegaru Plan only) (4G mobile handset)
New All in the Family Discount [Application] Required The more in your family, the better the value! ■ Definition of family (Confirmation documents also required)
Far-off relatives Your co-residing sweetheart Housemates
Grandpas, grandmas, Even if you aren’t married, Friends who live uncles and aunties are sweethearts who live together under the family, and even cousins together are all family! one roof are all family! and great-grandkids too!
Blood/marriage relations: Same address: No limit on proximity (may live separately) Living at the same address (may have different surnames)
■ Eligible services Family members Eligible services 2 people 3 people 4 people
Data Plan Merihari Unlimited 660 yen/month off 1,210 yen/month off 1,210 yen/month off Basic Plan (voice)/Basic Plan (data)
Eligible for Data Plan Merihari, Data Plan 50 GB+ 550 yen/month off 1,650 yen/month off 2,200 yen/month off discount Basic Voice Call Plan Data Flat-rate 50 GB Plus
Unlimited Voice Call Plan basic charge/ Data Flat-rate 50 GB Unlimited Voice Call Light Plan basic charge 1,650 yen/month off 1,980 yen/month off 2,200 yen/month off
Data Plan Mini Fit+, Basic Plan (voice)/Basic Plan (data) Data Plan Mini Fit, Data Plan Mini
Data Flat-rate Mini Monster/ Ineligible for Basic Voice Call Plan Eligible to be counted as family Data Flat-rate Smartphone Debut discount Data Plan 3 GB (smartphone)/ Basic Plan (voice)/Basic Plan (data) Data Plan 3 GB (mobile handset)/ Data Plan 100 MB
【Basic Plan (data)】▪Certain discount services, such as USIM-only Exclusive Discount, are not applicable. ▪The basic usage charge is not calculated pro rata for the cancellation month unless you cancel during your sign-up month. ▪Charges are incurred when sending an SMS. See our provision condition document for details of the charges.【Tethering Option】▪Monthly charges are calculated pro rata and charged from the current billing month. ▪The period and contents of the two-year free monthly charge offer may change without prior notice. ▪The two-year free monthly charge offer applies when you purchase a 4G-capable iPhone, smartphone, simple smartphone, mobile handset, iPad, or tablet from SoftBank and sign up to this service for the rst time by the date set by SoftBank. Eligible for Global Roaming Data Flat-rate. When you subscribe to Data Flat-rate Mini 1 GB/2 GB, Data Flat-rate (Otegaru Plan only), Data Flat-rate 5 GB, Data Flat-rate S (4G mobile handset), Data Flat-rate Pack: Standard (8), Data Flat-rate Pack: High Volume (10), Data Flat-rate Pack: High Volume (15), Data Flat-rate Pack: High Volume (20), or Data Flat-rate Pack: High Volume (30), your monthly charges are waived while you remain subscribed. Primary connections subscribed to Family Communication Capacity Sharing, Corporate Communication Capacity Sharing, or Data Share Plus Plan may incur monthly charges according to the subscribed Data Flat-rate (Packet) Service. When you cancel Family Communication Capacity Sharing, Corporate Communication Capacity Sharing, or Data Share Plus Plan, you may incur monthly charges according to the subscribed Data Flat-rate (Packet) Service from the day after sharing ceases applying.【New All in the Family Discount】 Conditions: ・There must be at least two lines subscribed to or under application for Data Plan Merihari Unlimited, Data Plan Merihari, Data Plan Mini Fit+, Data Plan Mini Fit, Data Plan 50 GB+, Data Plan Mini, Data Plan 3 GB (smartphone), Data Plan 3 GB (mobile phone), Data Flat-rate Smartphone Debut, Data Plan 100 MB, Data Flat-rate 50 GB, Data Flat-rate 50 GB Plus, or Data Flat-rate Mini Monster in the same family discount group. ▪The discount applies from the billing month when the conditions are met (New subscribers who receive the discount from the rst month receive a discount calculated pro rata for the number of days.) However, if you cancel or transfer your SoftBank services or subscribe to the Telephone Number and E-mail Address Custody Service, the discount will cease at the previous billing month. ▪This service cannot be used with certain services, such as family Communication Capacity Sharing and Family Value Discount.
E-6 See the SoftBank website for details on charges and discount services. (Japanese only) Prices include tax unless otherwise stated. CAMPAIGN キャン ペ ーン English日本語
Home Discount [Application] Required
Get a discount on your smartphone bill if you combine it with your Internet or electricity Discount on your smartphone bill by combining it with your Internet
Home Bundle Discount Hikari Set ■ Eligible models iPhones, iPads, smartphones, mobile handsets, tablets, and mobile data communications, and mobile theaters 1,100 yen/month discount ■ Applicable conditions During the campaign period, you are using an eligible Permanent from your smartphone bill per family member charged service (mobile communications) for Home Bundle Discount Hikari Set together with an eligible For Data Plan Merihari Unlimited, Data Plan Mini Fit+, fixed-line Internet service (The fixed-line Internet service Data Plan Merihari, Data Plan Mini Fit can be under a single family name.).
See below for the discount amounts and periods for each service. Eligible charged services (mobile communications) Monthly Eligible fixed-line Internet services Monthly discount amount discount amount Data Plan Merihari Unlimited
Data Plan Mini Fit+
Data Plan Merihari Basic Plan (voice), Basic Plan (data) Data Plan Mini Fit Chosen as the Internet provider by member numbers*2
Data Plan 50 GB+ 1,100 yen ☆1 ■ 4,180 yen/month (condominium) + specified options Data Plan Mini From 550 yen/month 5,720 yen/month (house)☆2 + specified options Data Flat-rate 50 GB Plus From 550 yen/month Basic Voice Call Plan ▪With two-year automatic contract renewal; a cancellation Data Flat-rate Mini Monster fee of 10,450 yen is payable when terminating the contract outside the month when the contract expires, the next month and the month after that Unlimited Voice Call Data Flat-rate 50 GB/20 GB/5 GB Plan basic charge, If you are using Flets Hikari or Hikari Collaboration Unlimited Voice Call ■ Light Plan basic charge Data Flat-rate - Small 2 GB/1 GB 550 yen Service, the procedures are simple. Permanent ☆1 If you apply for a condominium plan but we cannot Unlimited Packet Discount Flat for 4G LTE provide a fiber optic connection for condominiums to the building you live in, we will propose a plan for houses. Unlimited Packet Discount Flat for 4G ☆2 Except for Family 10 GB, Family Light. 1,100 yen Plans not listed above*1 Unlimited Packet Discount Flat for smartphone Unlimited Packet Discount MAX for smartphone
Unlimited Packet Discount Flat
■ 5,368 yen/month Unlimited Packet Discount Flat for Simple Phone ▪With two-year automatic contract renewal; a cancellation 550 yen fee of 10,450 yen is payable when changing the plan or (For iPad) Basic Data Flat-rate for 4G LTE terminating the contract outside the month when the contract expires, the next month and the month after (For tablets) Basic Data Flat-rate for 4G ■ No data usage limits! As much Internet as you like at home with Wi-Fi. 4G/LTE Unlimited Data Discount Flat, 4G Unlimited Data Discount Flat+ 1,100 yen
▪ See the SoftBank website for more information on fixed-line Internet services.▪Discounted charge for subscriptions from January 17, 2018.
▪We ceased accepting applications for Home Bundle Discount Hikari Set with White BB and Yahoo! BB Value Plan as of March 16, 2021. ▪If you apply for Home Bundle Discount Hikari Set with SoftBank Hikari, you must subscribe to Hikari BB Unit Rental, Wi-Fi Multipack and one of White Hikari Denwa, Hikari Denwa (N) + BB Phone, and BB Phone (from 550 yen/month). With SoftBank Hikari Family 10 GB, you must have a Hikari BB Unit and subscribe to Wi-Fi Multipack and White Hikari Denwa. (As of March 17, 2021, Wi-Fi Multipack is not provided with SoftBank Hikari Family 10 GB. We will notify separately when the commencement date is determined.) In the period until provision commences, we will deem the provision conditions to be fulfilled even if you do not submit an application.
*1 3G and 4G mobile handsets are not eligible. For certain campaigns, the Home Bundle Discount Hikari Set discount amount may change while the campaign is valid. *2 MM Research Institute: “Survey of Subscriber Numbers for Broadband Providers (as of the end of September 2019)” No. 1 in xed-line broadband contract numbers and ISP share.【Home Bundle Discount Hikari Set】▪We ceased accepting applications for Home Bundle Discount Hikari Set with White BB and Yahoo! BB Value Plan as of March 16, 2021. ▪Up to 10 connections may be used with one eligible xed-line Internet service. ▪The discount in this campaign does not apply with a Data Share Plus Plan secondary connection, or family or corporate Communication Capacity Sharing, or Smartphone Family Discount (second connection) for iPad. ▪If you meet the conditions for both this campaign and for Family Value Discount or Multiple Connection Discount, only the larger discount applies. ▪This campaign cannot be used with New Wi-Fi Set Discount, Wi-Fi Set Discount, U25 Bonus, Pocket Wi-Fi Set Discount, or Home Bundle Discount Hikari Set Mobile Wi-Fi router bene t. ▪If you change to an ineligible model or cancel or change the eligible charged service, the discount in this campaign will cease after it is applied in that billing month. ▪If you cancel or transfer the eligible mobile phone connection, subscribe to the Telephone Number and E-mail Address Custody Service, or no longer meet the conditions, etc., the discount in this promotion will cease at the previous billing month. ▪If SoftBank cannot con rm the xed-line Internet service contract after 180 days after the application for the xed-line Internet service is submitted, this campaign will be automatically canceled retrospectively from the date it started applying. See https://www.softbank.jp/mobile/campaigns/list/ouchiwari-hikari/ for details.
• The described call charges and communication charges do not apply when using the international service. See E-11 for details. Part of the communications may be restricted in some cases. See E-13 for details.
E-7 See the SoftBank website for details on charges and discount services. (Japanese only) Prices include tax unless otherwise stated. CAMPAIGN English
Top-value Support+ [Application] Required
Even the latest smartphones*1 are super value! *1 Some models are excluded
This program waives up to 24 installments if you switch to a new model with SoftBank in the 25th month*2 or later (excluding the deposit). The old model must be returned and pass an assessment when switching to a new model. If the old model does not meet the assessment conditions, you will need to pay up to 22,000 yen (untaxable) for Top-value Support+ Special Offer A, in addition to returning the model.
This program waives up to 24 installments if you switch to a new model with SoftBank in the 25th month*2
Your payment No need to pay the balance 1st to 24th installments (Payment of 25th and later installments)*2 Smartphone purchase
(Payment by installments) 24 48 installments installments
■ Eligible models
iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, Pixel 4a (5G), Pixel 5, AQUOS R6, LEITZ PHONE1, See here for the details of the other eligible models Xperia 1III, Redmi Note 9T, AQUOS sense5G, Motorola razr 5G, 12.9-inch iPad (5th generation), 11-inch iPad Pro (3rd generation) https://www.softbank.jp/mobile/ products/tokusuru-support-plus/
* As new applications for Top-value Support are no longer being accepted, the eligible models for the former Top-value Support have been added to those for Top-value Support+.
■ Applicable conditions ●You must purchase an eligible model on a 48-installment plan. ●You can sign up for this program with or without a connection contract. ▪Mimamori Mobile Handsets, Kids Phones, Secure Family Mobile Handsets, Simple Style (prepaid mobile phones), satellite phones, manufacturer-branded PCs and tablets incorporating communications modules compatible with a SoftBank connection, and iPhones, smartphones, SoftBank mobile phones, iPad, tablets and other devices compatible only with SoftBank 3G are not eligible.
You can change models after one year, One Year Renewal Option: The 25th to 48th installments are waived, even if you change models after one year. without waiting for two years!
*2 The start date for accepting applications for the special offers may vary depending on the application status or other circumstances. You can check the start date for your application on My SoftBank.【Top-value Support+】 With Top-value Support+, you can choose one of [Special Offers A and B]. [Special Offer A] Subject to ful lling all of the conditions of use for Special Offer A, we will trade in the old model for an amount (not including the deposit) equivalent to the installment or hire-purchase payments for the old model (collectively, “installment payments”) from the next billing month to start after the assessment of the old model is completed (up to 24 payments; the amount differs depending on when Special Offer A is used), and offset the remaining installment obligation for the old model with the claim for the sale price when trading in the old model. [Special Offer B] Subject to ful lling all of the conditions of use for Special Offer B, we will receive the old model and grant PayPay bonuses (which cannot be converted to cash or transferred) or T Points in an amount determined separately by SoftBank in consideration for it. As the installment obligation for the old model will not extinguish, you must pay the full amount according to the terms of the installment contract (48 installments).【Special offer conditions of use】 [Special Offer A]・You must meet the following conditions in the 25th month or later (*2): (1) You purchase a SoftBank-designated model from SoftBank or a SoftBank dealer by a one-off payment or multiple payments. (2) When purchasing, you notify SoftBank of the phone number of the old model (if you are a SoftBank user) or its model contract number (if you are not a SoftBank user) and apply to SoftBank to use the special offer by the designated method. (3) SoftBank receives the old model and completes the assessment by the end of the following month of the month you purchased the designated model. (4) The returned old model ful lls our assessment criteria and we can con rm its IMEI. (5) This program has not been terminated or canceled and has not ended when you purchase the new model. (6) You have not neglected to pay any obligations you bear in favor of SoftBank.・ If you wish to use this special offer but the returned old model does not meet the assessment criteria, you will need to pay 22,000 yen (untaxable) in a lump sum in addition to returning the model. If you subscribe to Backup Service Package with AppleCare Services, Backup Service Package Plus, or Backup Service Package, you must pay the amount set out on the SoftBank website when the old model is assessed. ・This offer is not available if you have already repaid all installments, or the returned old model does not meet the assessment criteria and your balance is 22,000 yen (or the amount set out on the SoftBank website when the old model is assessed, if you subscribe to Backup Service Package with AppleCare Services, Backup Service Package Plus, or Backup Service Package) or less. [Special Offer B]・You must meet the following conditions in the 13th month or later (*2): ・You notify SoftBank of the phone number of the old model (if you are a SoftBank user) or its model contract number (if you are not a SoftBank user) and apply to SoftBank to use Special Offer B by the designated method.・ SoftBank receives the old model and completes the assessment by the end of the following month of the month you applied to use Special Offer B. In the recovery and assessment, the following conditions must be met:・ SoftBank successfully con rms that the old model ful lls the assessment criteria.・ SoftBank successfully con rms the serial number (IMEI) of the old model.・ This program has not been terminated or canceled and has not ended when you apply to use Special Offer B.・ You have not neglected to pay any obligations you bear in favor of SoftBank.・ If you do not meet our designated special offer application criteria when the old model is assessed, we cannot accept your application to use Special Offer B. Further, if our designated criteria for determining reductions apply and you wish to use Special Offer B, the amount awarded for Special Offer B will be reduced.【Conditions of use for the One Year Renewal Option special offer】▪You must meet all the following conditions from the 13th month to the 24th month:・ You meet conditions (1) to (6) for Special Offer A.・ You need to continue paying the installment until the 24th month according to the installment contract.【Notes】 ▪If you wish to use this special offer, you must return the model you purchased to join this program when switching to the next model. ▪We will need to verify your identity according to the Secondhand Article Dealer Act when receiving the old model. ▪The time when you can change models using this special offer is calculated assuming the billing month when you subscribe to this program is the rst month. The billing month varies depending on your closing date. ▪This program is automatically terminated in the following cases. (1) You have transferred the eligible model (excluding the owner name change of the family discount); (2) You have repaid all installments for the eligible model or applied to make a one-off payment to repay the balance; (3) You have applied to use any of these special offers. ▪You cannot use the Trade-in Program (Model Change) when switching to the next model using this special offer. ▪This program may not be available with some other campaigns, programs, and discount offers. ▪This program may be discontinued or changed without prior notice. ▪See our provision condition document for other details. ▪Ask a SoftBank crew member or see the SoftBank website for details.
E-8 See the SoftBank website for details on charges and discount services. (Japanese only) Prices include tax unless otherwise stated. OPTIONAL SERVICES English
[Application] Required You must apply when purchasing your model Warranty Service (new connection contract or model change).
Lower your repair costs if your smartphone breaks. iPhone and iPad users
● Backup Service Package iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11 Pro, with AppleCare Services [Monthly charge] iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone X: 1,309 yen/month; other iPhones*1: 979 yen/month, iPad Pro: 770 yen/month; other iPads: 715 yen/month
Recommended Replacement delivery Repairs
Home delivery Repairs at members’prices of a replacement device in the event of breakdowns, theft or loss*2, Screen damage*4 Other damage*4 as soon as the next day*3 LCD screen damage Water damage, breakages, etc. For example, for iPhone 12 For example, for iPhone 12 iPhones 12,900 yen Without the service 33,440 yen ➡ 3,700 yen Without the service 52,580 yen ➡12,900 yen For example, for iPad (8th generation) For example, for iPad (8th generation) iPads 4,400 yen Without the service 29,480 yen ➡ 4,400 yen Without the service 29,480 yen ➡ 4,400 yen Apply at a SoftBank shop Not eligible for PayPay bonuses. PayPay bonuses granted for the amount paid * The repair costs are the prices for iPhone/iPad in-store repair services offered at some SoftBank shops (as of January 13, 2021)
[Other services] ● Memory Data Recovery Support*5 ● Mobile Device Full Support*6 ● Discount for Models with Discontinued Support ◯Besides these, you may also chat with or call Apple specialists for priority access, and express replacement service and theft or loss plans are available. ◯Also available for failure during normal use (warranty limited to hardware product).
Users of other smartphones, mobile handsets, tablets, and mobile data communication devices
● Backup Service Package Plus [Monthly charge] 715 yen/month
7 6 Recommended Replacement delivery* Mobile Device Full Support* Repairs
For example, for AQUOS R5G ？ Wide Maintenance Service*8 Without the service 19,800 yen ➡ Free What’s more, use it as many times as you want!
Careful explanation when Not sure if your phone is broken? Repair Service you want to transfer data Talk to us any time and leave your Apply through My SoftBank or by phone Without the service ➡ or have technical problems phone for repairs if need be 16,500 yen 1,650 yen (from SoftBank mobile phones) What’s more, use it as many times as you want! 113 Call charges: free 0800-111-7638 Open: 9:00–20:00 (365 days a year) 0800-919-0113 (from landlines) Destruction/Water Damage 7 9 ’ Protection Service* * Call charges: free; Business hours: 24 hours Support when you re having phone troubles is Without the service 48,400 yen ➡ 5,500 yen Home delivery of a replacement device just a phone call away Switch to the same model 3 or or our specified model as soon as the next day* for 8,250 yen No monthly charge when you use Backup Service Package at members’prices*10
[Other services] ● Memory Data Recovery Support*5 ● Discount Service for Online Repair Requests ● Loss/Theft Protection Service*7 ● Complimentary Battery Service*11 or Internal Battery Replacement Discount Service ● Discount for Models with Discontinued Support •For mobile handset/tablet/mobile data communication users, Backup Service Package (monthly charge: 550 yen without Mobile Device Full Support) is also available.
【Backup Service Package with AppleCare Services】▪iPhone users can use the discount for accidental damage, replacement delivery, replacement delivery for loss or theft, or Apple’s Express Replacement Service or Theft and Loss plan up to two times each year from the service start date (the count is reset every year).▪iPad users can use the discount for accidental damage, replacement delivery, or Apple’s Express Replacement Service up to two times in two years from the service start date (the count is reset every two years). You can use replacement delivery for loss or theft up to one time in two years from the service start date (the count is reset every two years). However, if the repair or exchange nds a breakdown or total loss not due to your negligence, the damage will not reduce the number of uses available for special offers, even if the eligible service is available for a limited number of uses.▪You cannot use the same service again for six months after using one of the following services: Total Loss, Theft or Loss; and Discount for Models with Discontinued Support.▪Prices are valid as of March 10, 2021. Prices and contents of this offer may change if Apple changes their repair details or prices.▪Applications to this plan will be void if you subscribe to AppleCare+ by Apple before we approve the application and register it in the system. *1 iPhone 6 or iPad mini 4 and later models. *2 Documentary evidence (report of robbery, loss, etc.) issued within 60 days of the application is required. *3 Excluding remote islands and some areas. *4 You can use the Apple Store, Apple approved service providers, or some SoftBank shops for iPhone and iPad repairs. *5 Mobile phones with water damage or breakage are disposed of regardless of whether data recovery has been successful or not. iPads are not eligible. We will need to keep both the water damaged or broken phone from which the data needs recovering and the phone to be restored with the data for about one week (a loan device can be provided). We may not be able to accept the model depending on its condition. *6 You can subscribe to the service for a single device (monthly charge: 550 yen [free for the sign-up month]).【PayPay Bonuses】▪You must be registered for a PayPay account.▪You must set up the PayPay app to receive PayPay bonuses.▪If you have subscribed for this service with an iPad, you must enable incoming SMS and create a PayPay account on a smartphone that is compatible with the PayPay app to receive PayPay bonuses.▪PayPay bonuses for Apple Pencil repair payments are not ready and the procedures are not available yet. We will inform you of the procedures in due course. Note that users who have their Apple Pencils repaired before procedures to grant PayPay bonuses start are also eligible. Make sure to receive and retain the invoice or repair (work) completion report stating the repair price when the repairs are completed.▪PayPay bonuses are granted about two weeks after the repaired/exchanged item if you have the PayPay app set up. If you have not set up the app, you must set it up within 60 days from the decision to grant the bonuses.▪PayPay bonuses do not expire.▪PayPay bonuses are not granted for free repairs for failure during normal use.▪PayPay bonuses cannot be encashed, transferred, or refunded.▪PayPay bonuses are not granted for chargeable repairs that are not subject to the discount.▪You may request a battery exchange for the regular price even if the battery function test does not show any issue, but this will not be eligible for a PayPay bonuses.▪Up to 30,000 yen worth of PayPay bonuses are granted if the repair assessment is for a total loss (complete breakage).▪PayPay bonuses are not granted for the use of replacement delivery, replacement delivery for loss or theft, or Apple’s Express Replacement Service or Theft and Loss plan.▪PayPay bonuses are granted only for repair charges (including consumption tax) and not for arrears, engineering charges, or accessory purchases.▪PayPay bonuses are not granted to corporate users.▪See the PayPay website for details.【Backup Service Package Plus】▪We will need to keep both the water damaged or broken phone from which the data needs recovering and the phone to be restored with the data for about one week (a loan device can be provided).▪If your mobile phone gets wet, do not turn the power on. Remove the battery pack from the phone and bring the phone to the SoftBank shop.▪We may not be able to accept the model depending on its status. *7 If you have used Destruction/Water Damage Protection Service, Replacement Delivery Service, or Loss/Theft Protection Service (replacement delivery for loss or theft under SoftBank After-sales Service, Super Secure Pack Theft and Total Loss Service, or Backup Service Package with AppleCare Services), you may not be able to use the same service again for six months thereafter. If your model is water damaged, destroyed, stolen, or lost within six months after using this service, you will have to change it as a regular model change. You may have to change your price plan or optional services if you cannot select the same model because of the stock status. *8 Repair charges for water damage, total loss, and external damage are not applicable. *9 Separate repair charges for the Repair Service may be incurred if external parts need replacing. Only the main unit is subject to repair. Whether water damage or total loss applies or not is at our discretion. The device may be returned without repairs if it is determined to be not applicable. *10 The price varies depending on the models and stores. *11 Delivery may be delayed if the stock of battery packs is low. Applicable models that were launched three or more years ago may be withdrawn from the service as soon as the stock at SoftBank is exhausted. You can apply for the battery pack for a year from the day when you become eligible for a free pack. 【Destruction/Water Damage Protection Service】▪Return total loss and water damaged models to the stores.▪The use of communication services for the original model will be restricted after you have replaced the model using the Destruction/Water Damage Protection Service or Loss/Theft Protection Service.【Loss/Theft Protection Service】▪Documentary evidence (report of robbery, loss, etc.) issued within 60 days of the application is required.
• The described call charges and communication charges do not apply when using the international service. See E-11 for details.
E-9 See the SoftBank website for details on charges and discount services. Prices include tax unless otherwise stated. Consumption tax calculations may result in a different billed amount. OPTIONAL SERVICES English
Security Service [Application] Required
Enhance the security of your smartphone to protect you from spam calls and other risks and trouble.
● iPhone Security Pack
When subscribed separately 1,339 yen/month ➡ [Monthly charge] 550 yen/month One month free for new signup*1 Sign up here*2 Perfect your security measures
Block spam calls and emails Detect security risks in Wi-Fi Block scam sites Recommended
Special App Special App Special App Setup required Setup required Setup required
Call Blocker Security Checker [Regular fee: 330 yen/month] powered by McAfee® Internet SagiWall We cross-check using spam caller data provided by the police. [Regular fee: 350 yen/month (in-app charges)] [Regular fee: 120 yen/month (in-app charges)]
Peace of mind even if you lose your phone Protect your important family members Protects from threats when using your PC
Check the location of your lost iPhone Check where your family are Use your PC safely and securely by map or phone Ichi Navi*4 Setup required [Regular fee: 220 yen/month] [search charge: 5.5 yen/search] Mimamori Map Special App Setup required Lost Mobile Handset Search Service PC Security Setup required [limited service for this pack*3] [Regular fee: 319 yen/month]
● Smartphone Security Pack
When subscribed separately 1,199 yen/month ➡ [Monthly charge] 550 yen/month One month free for new signup*1 Sign up here*2 Perfect your security measures
Block spam calls and emails Detect viruses in apps Block scam sites Recommended
Special App Special App Special App Setup required Setup required Setup required
Call Blocker Smart Security [Regular fee: 330 yen/month] powered by McAfee® Internet SagiWall We cross-check using spam caller data provided by the police. [Regular fee: 330 yen/month]
Peace of mind even if you lose your phone Protect your important family members Protects from threats when using your PC
Search and lock your lost phone Check where your family are Use your PC safely and securely
Ichi Navi*4 [Regular fee: 220 yen/month] [search charge: 5.5 yen/search] Setup required Lost Mobile Handset Search Service [limited service for this pack*3] Mimamori Map Setup required Secure Remote Lock Special App Setup required PC Security [limited service for this pack*3] [Regular fee: 319 yen/month]
▪If a member is signed up for iPhone Basic Pack, Smartphone Basic Pack, Mobile Handset Basic Pack, or Mobile Handset Basic Pack for 4G Mobile Handset and applies for iPhone Security Pack or Smartphone Security Pack, the original basic pack service will be canceled as of the application date. *1 Free for one month when signing up for the iPhone Security Pack, Smartphone Security Pack, or 4G Mobile Handset Security Pack. The one-month free special offer applies from the date of your application (inclusive). *2 As you cannot apply for a Security Pack while subscribed to a Basic Pack, the Basic Pack inquiry page will be displayed. *3 This service is available to Security Pack and Basic Pack subscribers only. *4 This service is available only for supported models. All Ichi Navi settings for the original owner are erased when the model is transferred or handed down.
E-10 See the SoftBank website for details on charges and discount services. Prices include tax unless otherwise stated. Consumption tax calculations may result in a different billed amount. INTERNATIONAL SERVICE English
Global Roaming Service [Application] Required
Covers over 99.8%☆ of destinations for Japanese travelers! LTE international roaming is You can use your SoftBank mobile phone available in 130 countries/regions overseas Ultra-high-speed communications are available for America Flat-rate Option ☆When using a Global Roaming Service handset (a mobile handset capable of using GSM and 3G networks) and Global Roaming Data Flat-rate! • You cannot use Global Roaming Service (for 3G areas) in some areas such as the USA and Canada. • See the SoftBank website for the supported models. • If your model is not supported by the Global Roaming Service, you can insert the existing USIM card into a model supported by Global Roaming Service to use your Japanese phone number and e-mail (excluding iPhone).
Global Roaming Data Flat-rate [Application] Not required★
Applications are not required. Just turn on data roaming. Enjoy e-mail and browsing at a fixed price up to 2,980 yen/day overseas!★ ● Supported models iPhone, iPad, Smartphones, Mobile Handsets, Tablets, ● Global Roaming Data Flat-rate App and Mobile Data Communication ● Charge Charges are calculated JST 0:00 to 23:59 rather than the local time of the destination. Global Roaming Data Flat-rate Easy configuration support App. [Applicable models] Data allowance (maximum) Without With subscription subscription iPhone, iPad, and smartphones [Price] Free★ Up to 25 MB 0 to 51,199 yen 0 to 1,980 yen/day (Communication charge applies for downloading the App) 25 MB or more 51,200 yen or more 2,980 yen/day
America Flat-rate Option [Service charge] Free★ Calls, SMS messages, and data communication within the USA* and to Japan are free while you are in the USA!
Within the USA Calls and e-mails Calls and e-mails Japan Japanese mobile phone Japanese mobile or users in the USA Free Free landline phone users
E-mails Other countries Within the USA Calls and e-mails Within the USA Free Mobile or landline phone American mobile or Users of compatible models users in countries and landline phone users Free traveling in the USA Calls regions other than Japan 210 yen/minute and the USA ● Supported areas: CONUS, Alaska, Hawaii, Puerto Rico, United States Virgin Islands* ● Supported models: iPhones, iPads, smartphones, mobile handsets, tablets, and mobile data communications
★You must pay Internet usage charges or sign up for a data plan.【Voice call and data fees while overseas】▪In the following cases, voice call and data fees will incur: ◯Receiving an incoming voice call when overseas (incoming voice call fee) ◯Sending an SMS message with an iPhone (71 characters or more, up to 134 characters count as 2 messages, for messages over 134 characters, a single message is counted for each additional 67 characters) ▪Please be careful when downloading contents overseas as high data costs can be incurred. ▪Depending on the local carrier, voice call fees may incur even if your call is not connected with the recipient’s phone. ▪Downloading and streaming applications may not work properly when you access the web overseas due to network conditions. ▪Depending on the model, S!Mail (MMS) may be set to automatically “retrieve full text” as the default setting. To avoid incurring high data charges, please set email settings to fetch emails manually. MMS texts are automatically retrieved fully with iPhone. To avoid high data charges from incurring, please set MMS messaging settings on/off. ▪Certain apps may perform data transfers automatically which may cause data charges to be incurred. If you do not plan on using data, turn off “Cellular Data” on your phone.【America Flat-rate Option】 * Excludes Guam, Saipan, and other regions. ▪The carriers eligible for America Flat-rate Option are AT&T, Sprint, T-Mobile USA, Union, and Claro Puerto Rico. Sprint is available only for compatible iPhone and iPad models. See the SoftBank website for details, including service areas for the eligible carriers. ▪Charges apply for calls to areas not covered by America Flat-rate Option.
[Application] Not required International Voice Calls and International SMS [Monthly charge] Free
You can call and send SMS messages from Japan to overseas
● Charges for International Voice Calls from Japan ● Charges for international Messaging Service (SMS) When sending from Japan to a From Japan to mobile or 39 yen/30 seconds mobile phone on an overseas carrier 100 yen*/message landline phones in the USA (equivalent to 70 double-byte characters)
Calls from Japan to mobile or landline phones in the USA are not included in America Flat-rate Option.
【International Voice Calls】▪Depending on the local carrier, call charges may be incurred even if your call is not connected with the recipient’s phone.【International SMS Messages】 * Charges vary according to the number of characters sent [100 to 1,000 yen/message (equivalent to 70 to 670 double-byte characters)]. ▪The volume of messages you can send varies depending on the mobile communications provider and model at the destination. ▪Charges may be incurred even if the SMS messages did not reach the recipients. ▪Depending on the recipient’s local carrier, you may not be able to send International SMS messages.
Call charges overseas, and SoftBank international voice calls and SMS messages are not included in domestic price plans, any free communications or at-rate services (such as Unlimited Packet Discount), and discount services (excluding Monthly Payment Discount). ▪When you use this service, we ask that you set the Call Limit Noti cation, which noti es you of the use amount, or subscribe to the Call Limit Service, which stops transmission when your use has reached a certain amount. ▪The available countries and regions are as of March 10, 2021.
E-11 International service charges are tax exempt unless otherwise stated. INFORMATION English
Switch to SoftBank while keeping your number
Request Mobile Number Portability (MNP) to your current mobile communication carrier. Step 1 Contact your carrier's Mobile Number Portability (MNP) reservation service and obtain the MNP reservation number. If your current carrier is not one of the following, see their website for the contact details of their Mobile Number Portability (MNP) reservation service.
au/Okinawa Cellular NTT docomo Rakuten Mobile Y!mobile*1 Telephone Company
From NTT docomo mobile phones From Y!mobile phones From mobile phones or 151 0077-75470 050-5434-4653 116 landlines From landlines: From landlines: 0120-921-156 0120-800-000 Open 9:00–20:00 Open 9:00–20:00 Open 9:00–20:00 Open 9:00–20:00
From My docomo From My au From Members’ Station From My Y!mobile (https://my.au.com/) Issue and confirm MNP (https://my.ymobile.jp/muc/d/top) ▶ Contract contents and procedures ▶ TOP ▶ reservation number [Procedure from a smartphone] [Procedure from a computer] Before starting the MNP procedures ▶ From websites Mobile number Smartphones & mobile phones ▶ TOP ▶ Menu ▶ TOP ▶ Check/change contract contents ▶ Contract contents & procedures ▶ Respond to Rakuten Mobile’s portability reservation ▶ survey on issuing MNP ▶ Manage contract & options ▶ Check/change contract contents ▶ Perform procedures ▶ Inquiries and procedures ▶ MNP reservation number is issued and Top ▶ Related menu ▶ Main menu ▶ Mobile number portability MNP reservation ▶ confirmation screen appears ▶ MNP reservation-related procedures (MNP) reservation-related procedures Business hours: 9:00–21:30 Business hours: 9:00–20:00 Open: 24 hours Business hours: 9:00–20:00
Take the MNP reservation number*2 and a bill from your current carrier to a SoftBank dealer or Step 2 visit SoftBank Online Shop. See "What you need for application" on E-14 for required items.
Queries concerning Mobile Mobile Number Portability (MNP) query service (free) [Business hours] 9:00 - 20:00 Number Portability (MNP) From SoftBank mobile phones: ＊5533, landlines: 0800-100-5533 • Please dial carefully.
*1 When switching from Y!mobile PHS (including Dual PHS) to SoftBank with the same number, you can also keep your Y!mobile E-mail address. See the SoftBank website if you joined EMOBILE on or before July 31, 2014. *2 The MNP reservation number is valid for 15 days including the issuance date.【Notes on using Mobile Number Portability (MNP)】▪When using Mobile Number Portability (MNP), your current service will be canceled when the new carrier completes the procedures to port the number (start the new service).▪If you carry out porting (starting) procedures outside the contract renewal month with your current carrier, you may incur early termination fees due to your cancellation of the service, depending on the provisions of your contract with the current carrier.▪Porting procedures (MNP) may take longer to complete when carried out online.▪You cannot keep the e-mail address assigned by the current carrier. ▪Any services (price plan, discount service, etc.) provided by the current carrier will be terminated at the time of cancellation.▪You may not be able to keep content and electronic money provided by content providers in some cases.▪If you have contracts, such as a discount service annual contract, some charges may be incurred at cancellation.▪You need a mobile phone that is sold by the new carrier.▪Reservations via a phone or mobile website may not be possible depending on the contract arrangements (Conditions for Mobile Number Portability (MNP) vary between companies.).
【Cautions when calling the General Inquiries and Loss and Repair Departments】▪Have your mobile phone number and the four-digit password you set when you entered into the contract ready when you inquire. ▪We will accept changes to and inquiries about contract contents only from the contracting party themselves. ▪We may not be able to accept some inquiries on the 24-hour reception menu, depending on the contents of your service and the contract form. ▪If you are using an IP phone or other device that cannot connect to free-dial numbers, please call the following number (chargeable).
Mobile Phone Contract Fraud Prevention SoftBank Corp., National Police Agency, Prefectural Police
■ Approach (1)
We are reinforcing identification checks in liaison with the police. • Forgery or falsi cation of identi cation documents, use of such documents in mobile phone applications, and making applications with someone else's names are applicable counterfeiting of documents (Penal Code Article [Identification check by original documents] Concluding contracts may take time. 155) or fraud (Penal Code Article 246). • Making a false declaration in identi cation items (name, address, date of [Information provision to the police] In order to ascertain the identity of the individ- birth) when applying for mobile phones, transferring your phone to someone else without reporting, and transferring ual, the submitted documents, such as the driver’s license, may be disclosed to the or receiving someone else's phone are violations of Act for Prevention of Improper Use of Mobile Phones. police if it is necessary to confirm the descriptions. ■ Approach (2) We may restrict the use of the 3G Communication Service or 4G LTE/4G Communication Service for mobile phones or data communication terminals. See here for more information on restriction We may restrict the use of the 3G Communication Services or 4G LTE/4G Communication Service for mobile phones or on the use of mobile data communication terminals for the following cases. This is to prevent these devices from being used for criminal phone networks. purposes, such as bank transfer scams, if these devices were purchased illegally using forged documents. Access (1) If the device has been obtained illegally by the means of a criminal act, such as robbery or swindle, or other illegal act (violation of Act for Prevention of Improper Use of Mobile Phones, document forgery, etc.). (2) If the application contains false information (name, address, date of birth, etc.). (3) If the bills as sent from us are not being delivered to the address in the application. (4) www.softbank.jp/mobile/ Payment liability (including installment payment for advanced payment by a third party) is not ful lled or likely to be breached. The mobile phone was covered by the Backup Service Package support/3g/restriction/ Service and was the original model with the Destruction/Water Damage Protection Service or Loss/Theft Protection Service (including those that were returned to SoftBank shops). • Mobile phones that were purchased from sources other than our approved dealers (auctions, secondhand markets, etc.) may be subject to restrictions because they may include illegally obtained devices. Note that restrictions on these mobile phones will not be lifted.
■ Universal Service Charge and Telecommunications Relay Service System We request that SoftBank mobile phone users contribute to the Universal Service Charge and Telecommunications Relay Service System.
• The Universal Service System is a system to distribute the costs of the Universal Service (essential services for the people such as subscriber lines, public telephones, and emergency calls) provided by NTT East and West among telecommunications companies proportionately in order to secure an environment where every household throughout the country has access to the service in a fair and stable manner. • The amount to be borne by telecommunications companies per telephone number is reviewed biannually by the Telecommunications Carriers Association; therefore, the charge for you may change accordingly. See the SoftBank website for more information on this system such as the charge (Universal Service charge and Telecommunications Relay Service System).
E-12 See the SoftBank website for details on charges and discount services. (Japanese only) Prices include tax unless otherwise stated. INFORMATION English
Important Notes
■ Packet usage limits ▪These contents may change without prior notice. 1. We may restrict communication speeds for some customers subscribed to Data Flat-rate (Packet) Services who communicate in large volumes over a certain period, in order to ensure transmission quality and fairness in network usage. We will not interrupt communications.
Data Plan Merihari Unlimited, Data Plan Merihari, Data Plan 50 GB+, The communication speed may be reduced if you continuously communicate significantly large volumes of Data Flat-rate 50 GB Plus, Data Plan 50 GB (data communications) data within a certain period and we determine that the communication is automated.
PRICE PLAN*1 Data (Packet) Transfer Volume Restriction period
Unlimited Packet Discount Flat for 4G LTE*2 Approx. 3 GB or more in 3 days 24 hours from 6:00 a.m. on the day the usage exceeded 3 GB.
Data Flat-rate (3G Smartphone), PC Site Browser (including PC Mail), PC Site Direct (for X series), Unlimited Packet Discount Flat/Unlimited Packet Discount Approx. 3 GB or more in the past 3 days 24 hours from 6:00 a.m. on the day the usage Flat for Smartphone/Simple Style Flat rate Data (Prepaid) (2 day plan/7 day exceeded 3 GB. plan/30 day plan)/Other flat-rate data services
Unlimited Data Discount, Unlimited Data Discount for ULTRA SPEED, Secondary line subscribed to Unlimited Data Discount: 9:00 a.m. on the day until 2:00 a.m. on the following day. Unlimited Data Discount Flat for ULTRA SPEED Data usage for each 24 hours is 366 MB or more
*1 The above also applies to users (including on secondary connections) of Data Share Plus Plans on eligible price plans. *2 The above applies to users who purchased the iPhone 5 by September 19, 2013, and subscribed the at-rate program for 4G LTE (without restrictions on communication speed over 7 GB). The above also applies if the connection is used without restrictions on communication speed after the tethering option is removed. • The above descriptions, applicable Data Flat-rate (Packet) Services, and price plans are subject to change.【 Cases other than the sub-area for mobile data communications plan】You can check the online price list or paper-format invoices. Users whose total packets (excluding the Mobile Handset Wi-Fi packets) in the Communications Packet column on the monthly invoice are more than the above for each Data Flat-rate (Packet) Service may also be applicable to the restriction.【 Sub-area of the mobile data communica- tions plan】The following are the rough indicators. Viewing videos (at 1024 Kbps for 5 minutes) is approx. 300 K packets (38 MB) and listening to music (at 128 Kbps for 4 minutes) is approx. 30 K packets (3.8 MB).【 Flat-rate Packet Service for Simple Style】 • This service assumes you are using the 3G communication service. • A month means the rst day of the calendar month until the last day of the month regardless of the day you applied for the plan in the Flat-rate Packet Service. • The volume of communications packets in a month is the accumulated total of packets in the month regardless of the type of the plan. • When a user is applicable to restriction on communications, we will notify the user via an SMS message at the beginning of the month, which is the month before imposing the restriction.
2. We will collect, analyze, and store traffic information for each type of communication in order to provide better network quality for our customers. We may restrict the following types of the communications.
Some videos and images Video files such as MPEG, AVI, and MOV formats and image files such as BMP, JPEG, and GIF formats Packet communications that involve mass data communications or prolonged connection time Sites and apps that involve viewing videos, high-quality images, and prolonged connections time
• We may restrict the communications speed or optimize les (optimized les might not be able to be restored) if you are using the content or services listed above. However, we will not disconnect them. • We may optimize les in packet communications when it does not affect user communications in some cases, for example when the optimized les can be restored on the models. • We may omit downloading some data in packet communications in some cases as long as it does not affect users' listening and viewing, for example when the data is not displayed in the content. The omitted data will not be restored. • Communications apart from packet communications (such as calls, TV calls, and Wi-Fi communications provided by SoftBank) are not subject to restriction. ■ Note some communications are not included in Data Flat-rate (Packet) Service. 【Communications not included in at-rate services】 • When using functions of some models (such as 705NK) • When connecting a mobile phone to a PC using a USB cable. • Packet communications on AccessInternet. • Mobile data communications using SoftBank Connect Card. • Communications from overseas (excluding America Flat-rate Option). • International SMS messages • SMS messages • Calls • TV calls • We will send a noti cation mail (SMS message) when your use has exceeded the designated amount in the middle of a month in order to prevent running up large packet communications bills.
■ For peace of mind ◎Do not use the mobile phone while you are driving to avoid traf c accidents. ◎Switch off the mobile phone when the use of the device is prohibited, such as hospitals and laboratories to avoid affecting medical equipment. ◎Switch off the mobile phone in crowded places. ◎Be considerate of other people on the train. Move to places such as the vestibule to use your phone on Bullet Trains. ◎Control your voice in quiet places such as restaurants. 【Pacemaker users】Carry and use your mobile phone 15 cm or more away from a pacemaker if you have an implantable pacemaker or implantable cardioverter de brillator. Be especially careful with models with the automatic on/off function.【 Customer information sharing with mobile or PHS carriers】Information on users with outstanding balances after termination of the contracts and users whose contracts have been terminated for sending nuisance mails, etc., or because of a refusal for identity checks at the request of the police is shared among mobile and PHS carriers. The information is used to check new applications; therefore, applications may be rejected in some cases.【 Use of private information】SoftBank (the "Company") has established and published its "Privacy Policies" to regulate the use and handling of all private information collected by the Company based on the Act on the Protection of Personal Information (Act No. 57, 2003). The Company declares that it will observe the "Privacy Policies" and handle all private information, such as customer information safely and securely. See the SoftBank website for details.
■ Use of terminals • Do not use and install terminals in places with a large amount or volume of water, sweat, moisture, steam, dust, or soot. It may cause a failure, re, or electric shock. Take care as the following may cause water damage.・When the terminal is wet with sweat in your pocket.・When you operate the terminal with wet hands.・When you operate the terminal in rain.・When you put the terminal into your bag with damp materials.・When you place the terminal on a wet table.・When you use the terminal where it is likely to get wet (outdoors, bathroom, etc.)・When you drop the terminal into the toilet.・When you drop the terminal into a puddle, river, etc.・When you put the terminal into the washing machine.・When you drop the terminal into the bath. • SoftBank mobile phones use radio waves; therefore, you cannot make or receive calls in places where radio waves cannot reach even it is within the service area (such as in a tunnel, underground, or mountainous areas). Also, you may have dif culties in making and receiving calls in places with bad reception, such as indoors, behind a building, and in a natural depression, or when the phone is in a bag. Calls may drop out if you move to one of these places while on the phone. • SoftBank mobile phones are capable of sustaining good call quality even with the weakest possible radio waves using the characteristic of the digital system. Therefore, calls can suddenly drop out when the boundary is crossed in the middle of conversations. • Although SoftBank mobile phones are equipped with superior voice privacy functions, possibilities of eavesdropping cannot be eliminated because they use radio waves. Keep this in mind when using your mobile phone. • Noise may occur if you use a hearing aid and a SoftBank mobile phone at the same time. • Interference may occur if you use your SoftBank mobile phone near a television, radio, phone, or audio equipment. • We are not liable for incidental losses, such as lost opportunities due to external factors such as product failure, malfunction, or at batteries. • Smartphones are similar to PCs. If you suspect that your smartphone has developed a fault, such as the phone's operation is abnormally slow or the phone is freezing, you may be able to solve it by restarting the phone or resetting the phone to the factory setting. We recommend you to backup the data regularly to avoid losing your important data by unforeseen trouble. • Keep the information you have registered in your SoftBank mobile phone and USIM card, for example, by writing it down. We are not liable for the loss of registered information. • The contract administration fee, your purchase payment, etc., cannot be refunded if you decide to terminate the contract.
■Handling of mobile phones • When carrying the mobile phone or battery pack in your bag, do not put them near metal keys, lighters, or jewelry because it is extremely dangerous: they may touch the terminal of the battery and cause a short circuit that may Danger! result in a battery failure, or the metal may become very hot. Put the phone in its case or do not carry it with metal objects. • Do not disassemble or modify the phone. It may cause overheating, re, or damage. • Use the designat- Impact to ed accessories such as the battery pack or charger. Using other accessories may cause overheating, re, or failure. • Stop using the phone when it develops a fault and send it to repair immediately. • Stop using the phone immedi- the battery ately if you notice smoke or burning odor while using or charging the mobile phone, and contact the Loss and Repair Department (from SoftBank mobile phones: 113; from other phones: 0800-919-0113).
■ Charging • Read the manual carefully before charging.
Dangerous! Do not charge while the Always insert the Do not charge in hot It is very dangerous to charge incorrectly because Charging charging port is wet or a charger cable into the places and do not it may cause an accident such as overheating, the wet phone foreign body is in the port. charging port straight. charge for a long time. burning, or injuries.
■ SoftBank USIM card • USIM cards are IC chips that store data such as telephone numbers. Bills for using USIM cards are sent to the phone number stored on the USIM card. USIM cards can be inserted to another phone; therefore, call the Loss and Repair Department (from SoftBank mobile phones: 113; from other phones: 0800-919-0113) to request an emergency block if your device (with the USIM card) is stolen or lost regardless of your phone type (domestic only or Global Mobile Handset). • Information that can be stored on USIM cards varies depending on the model. Address book on the USIM card may not be displayed properly when you insert a USIM card into another mobile phone. • SoftBank reserves the right of ownership of USIM cards. You must return the card to SoftBank when terminating the contract.
■ Contents Usage • The purchase of new content may be restricted if a very high or frequent content information charge occurs within a certain period from December 1, 2010. If we take precautions, such as a stoppage or temporary suspension of the 3G Communication Service or 4G LTE/4G Communication Service according to the contract agreement, charges and bills for the content or information in your subscribed services will stop after the designated period. If you want to use the given information service after the suspension is lifted, you need to apply for the information service again. In such a case, the information you registered on the content partner's server before the suspension may be lost.
■ After Sales Service • Warranty: Warranty documents are included for the purchased mobile phone and chargers. Check the "purchase date" and "retailer" and carefully read the warranty document, and keep it safe. • Warranty period: One year from the purchase date (warranty document is not included for the rental contract) • Purchased products: Repair is free within the warranty period if the product's failure is not due to mishandling. Any repair after the warranty period is chargeable.
E-13 INFORMATION English
What you need to apply For elderly customers New customers must pay an administrative fee of 3,300 yen, in addition to the phone price. For new customers considering purchasing It will be billed together with the usage charge. a mobile phone 個人の 1 2 3 We recommend visiting our stores Identity with a family member for peace お客さま When paying by credit card When paying by direct debit Seal document of mind when you can carry out Individual procedures. If you visit our stores customers alone, the store may phone a or or family member to confirm. • When paying by direct debit, the seal A credit card in the applicant’s name A cash card or passbook in the applicant’s name One from A to F below noti ed to the nancial institution 1 2 3 4 5 Identity Identity document of Legal When paying by credit card When paying by direct debit Seal a legal representative representative’s document (parent, guardian, etc.) consent Minor or customers or A credit card in the applicant’s A cash card or passbook in the applicant’s • When paying by direct debit, the seal (or a family member’s) name (or a family member’s) name One from A to F below noti ed to the nancial institution One from A to F below
▪ In principle, customers between 12 and 16 years old who apply for an installment payment contract or indirect installment sales contract must provide a credit card or a cash card or passbook in their parent’s or guardian’s name. 1 2 3 4 5 Company identity Identity document Proof of employment of When paying by credit card When paying by direct debit document Seal of the person the person visiting the store Corporate (one of the following) visiting the store (one of the following) • Certi ed copy (or abstraction) Corporation seal • Employee ID card customers of commercial registration One of: • Representative’s seal • Business card • Certi cate of all present (registered seal or private seal) or • Executive’s seal • Health Insurance Card with (historical) matters the employer’s name printed A passbook in the company’s name + • Certi cate of registered seal • Square company/departmental seal * We cannot accept self-inking stamps or A F * We must be able to verify the person’s A credit card in the company’s name The seal noti ed to the nancial institution ＊Each must be issued within three months. rubber stamps. One from to below and company’s names.
When changing models Customers changing models must pay an administrative fee of 3,300 yen, in addition to the phone price. It will be billed together with the usage charge.
Individual customers/Minor customers Identity document (one from A to F below) + Model in current use (including USIM) ▪Minor customers must have the identity documents of their legal representative and written consent from their legal representative. Corporate seal (one of: representative’s seal (registered seal or private seal), executive’s seal, and square company/departmental seal) + Identity document of the person visiting the store (one from A to F below) + Corporate customers Proof of employment of the person visiting the store (which must allow us to verify the person’s and company’s names) + Model in current use (including USIM) ■ Identity documents Under the Act for Prevention of Improper Use of Mobile Phones, one of the identity documents in A to E below ( F for foreign nationals) is required when entering into a contract. Original documents only. We cannot accept copied documents. We will not use the submitted documents or their copies for any purposes except for identity checks. We may ask for documents that are not listed below or more than one document from those listed in the table below depending on the contents of your application.
●Must have been issued by the Public Safety Commission of the given prefecture (except for international driving permits). A Driver’s license ●Must be valid. ●Must show the applicant’s current address. • If the address has changed from that on the document, supporting documents will be required.
B ●Must be valid. ●Must show the applicant’s current address. Japanese passport • If the address has changed from that on the document or the document does not have an address section, supporting documents will be required.
●Must be valid. ●Must show the applicant’s current address. C Individual Number Card • If the address has changed from that on the document, supporting documents will be required. • You cannot use the Noti cation Card of the Individual Number (also it cannot be used as a supporting document).
Health Insurance Card ●One of social insurance card, national health insurance card, mutual bene t certi cate, self-defense of cial medical treatment card, D + + mariners’ insurance membership card, national health insurance retirees’ membership card, long-term care insurance card, elderly medical treatment recipient card, and advanced elderly medical insurance card ●Must be valid. ●Must show the applicant’s current address. supporting documents • Supporting documents are not required when changing models.
Physical Disability Certificate, ●Must have an issue date printed, or must be valid. E Special Education Recordbook, or Health // ●Must show the applicant’s current address. ●Must have your photo ID Benefits Recordbook for the Mentally Ill • If the address has changed from that on the document, supporting documents will be required.
Residence card and passport issued ●Must be valid. ●Must show the applicant’s current address. Foreign by your home country • If the document shows a different address or no address, separate supporting document is required. F + • You cannot apply if STATUS is “Not quali ed.” national or / • You cannot apply for the New Super Bonus and Smart Package Contract if the duration of residence is shorter than the designated length. • A passport is not required if STATUS is “Permanent resident.” Special Permanent Resident Certificate • A passport issued by your home country is not required if you are changing models and present your residence card. ■ Supporting documents ●Certificate of Items Stated in Resident Register (original), utility bill payment receipt (electricity, gas, water, etc.), or printed matter issued by a government agency (tax payment certificate, etc.) issued within three months ●Must show the applicant’s current address. (We cannot accept documents with only the building name, apartment number, etc. that do not allow us to verify the correct address.) When applying for family discount service Documents confirming the family relationship are required, in addition to the above.
1 2 Family Identity document of the representative subscriber Identity document of each person joining the family discount service (No limit on proximity; may live One from A to F above separately) or (Living at same One from A to F above address; may have different • If you are adding a member into an existing family discount service, the document is veri ed against one of the registered family members. • We will also accept the Certi cate of Items Stated in the surnames) Resident Register and same-sex partner certi cate as proof of a family relationship. • You may not be able to join the family discount service in some cases where our criteria are not met.
What you will need to make payment Pay by credit card [Accepted credit cards] Pay by direct debit (direct debit payment to JP bank) [What you need] A cash card or a passbook and registered seal in the applicant’s name Cash card Passbook + registered seal or CASH CARD Direct debit can be arranged with or Arrangement of direct debit takes ＊ VISA MasterCard JCB Diners Club AMERICAN 00000-XXXX-0000-XXXX a cash card within the day. 1 to 2 months. EXPRESS ＊Some stores and some nancial organizations may not be able to arrange direct debit with a cash card only. The owner of the cash card • You can use credit cards with one of the above marks. must visit the store and type in the PIN to arrange direct debit with a cash card only. Corporate users cannot arrange direct debit with a cash The owner of the credit card needs to visit the store. card only. See the SoftBank website for details, such as nancial organizations that allow direct debit arrangement with a cash card only.
To customers who applied for an installment payment contract or indirect installment sales contract (third-party credit contract for each commodity) SoftBank will register the payment status of users who sign up to pay for handsets in installments with the designated personal credit information bureau (including delinquent payment information). For details, see the SoftBank home page. • A credit contract may not be possible if information, such as late payments, is registered with the credit information bureau. Late payment information remains for ve years in the credit information bureau even after you have completed all payments and used by other members for checking.【Notes on the case where the paying person and the contract owner are different ＊Note for both persons】• Queries and registrations to credit information bureaus are linked to the person who owns the contract rather than the person who is making payments. For example, if the contract is held by a minor and a parent falls into arrears, the arrears are handled as the minor's. • Monthly installment payment apart from the call charge continues to occur even after the termination of the connection contract according to the installment contract or intermediation of individual credit purchase contract (intermediation of individual installment purchase contract).
• Our (current mobile communications carrier) approval is required to arrange a transfer. • Transferring without approval by the current mobile communications carrier is prohibited under the Act for Prevention of Improper Use of Mobile Phones and subject to penalty. • We may ask for a deposit (up to 100,000 yen (exempt of tax) per contract, no interest) when a contract is concluded. The deposit will be returned when the contract is terminated; however, this may be used if there is any outstanding payments. • We may verify the submitted documents by checking with the issuer of the document. • We may stop the service and terminate the contract if there is any false information in the application (name, address, phone number, etc.) or if our bills are not being delivered because of an error in information in the application. • We may contact the given phone number or the contract owner for checking purposes. • It takes one to two months to complete direct debit arrangements after the application. Meanwhile, we ask you to pay at one of the nancial institutions listed on the reverse side of the bill, a convenience store, or post of ce using the payment slip attached to the bill. • We may restrict the use of the 3G communication service or 4G LTE/4G communication service for mobile phones or data communication terminals that were obtained illegally by criminal acts, such as robbery or swindle, or other illegal act (violation of Act for Prevention of Improper Use of Mobile Phones, document forgery, etc.), or the payment liability (including installment payment for advanced payment by a third party) is not ful lled or likely to be breached. • 3G communication service contract, 4G LTE/4G communication service contract, satellite phone and installment payment contracts, or indirect installment sales contracts may be declined due to credit check results. • Installment payment contracts or indirect installment sales contracts are limited to three per 3G communication service, 4G LTE/4G communication service agreement or satellite phone. Even if you have less than three installment payment contracts or indirect installment sales contracts, depending on the results of the investigation you may not be able to apply for a new installment payment contract or indirect installment sales contract. • In order to con rm user information, we ask that you voluntarily provide your user information (name, gender, date of birth). • The information in this document is current as of March 10, 2021. The information is subject to change.
E-14 See the SoftBank website for details on charges and discount services. (Japanese only) Prices include tax unless otherwise stated.