E nglish
MOBILE PHONE
INDEX PRICE PLAN INTERNATIONAL SERVICE Global Roaming Service, Ultra GIGA MONSTER+ ・・・・・・E-1 International Voice Calls and International SMS ・・・・・・E-9
Mini Monster ・・・・・・E-2 iPad/Tablet Price Plan ・・・・・・E-3 INFORMATION
Mobile Handset Price Plan・・・・・・E-4
Notes on Usage ・・・・・・E-10
Important Notes ・・・・・・E-11 CAMPAIGN How to Apply・・・・・・E-12
Half Price Support and Monthly Discounts ・・・・・・E-5
Home Bundle Discount Hikari Set・・・・・・E-6 Supported Models
iPhone iPhone 5s, iPhone 5c and later
OPTIONAL SERVICES iPad iPad mini 2 and later
4G mobile handsets, 3G mobile handsets, E-7 Mobile handset Warranty Service ・・・・・・and Simple Phone 9
Security Service ・・・・・・E-8 Mobile data communications 4G mobile handsets and Simple Phone 9
Tablet Tablets PRICE PLAN English
[Application] Required iPhone [New SoftBank members] Starts from the rst month Ultra GIGA MONSTER Plus 4G smartphones [Existing SoftBank members] Starts from the next billing month
No matter how much you use these 8 eligible services, GIGA No Count!
GIGA No Count for all services during the available period! Limited time offer! GIGA unlimited use campaign on now (until April 7, 2019)
PRICE PLAN
50GB Monthly usage For 1 user For 2 users For 3 users For 4 users
charge (1 year) (1 year) (1 year) (1 year) (from second year) When Home Bundle From 5,480 yen From 4,980 yen From 3,980 yen From 3,480 yen Discount Hikari Set, (from 6,480 yen) (from 5,980 yen) (from 4,980 yen) (from 4,480 yen) One-Year Value Not eligible for All in the Discount, and All in the Family Discount+ Family Discount+ apply Separate xed line service The more in your family, the better the value! Mini Monsters are also counted in the number of people for All in the Family Discount+! charges will be incurred
■ Breakdown of monthly charges Basic Voice Unlimited voice calls up to Unlimited voice calls in Call Plan 5 minutes in Japan Japan all the time yen/month (2 year contract) Basic charge (with 2 year 1,500 Semi- at-rate option: 500 yen/month Flat-rate option: 1,500 yen/month contract) + Internet usage charge (300 yen/month) ▪Different discounts apply with and (Call charges calculated from 1,800 yen/month (two-year contract (free plan)) 4,200 yen/month (without two-year contract) without a two-year contract. usage at 20 yen/30 seconds)
Data Flat-rate 50 GB Plus 5,980 yen/month
Home Bundle Discount Hikari Set Separate xed line service -1,000 yen/month charges will be incurred One-Year Value Discount Not available without -1,000 yen/month two-year contract
All in the Family Discount+ -500 yen/month -1,500 yen/month -2,000 yen/month
Basic Voice Call Plan (two-year contract/free plan) is not eligible for Monthly Payment Discount. • You can also choose the price without a two-year contract. Choosing the price without a two-year contract allows you to purchase a smartphone with the New Super Bonus (Monthly Payment Discount). ■ Yahoo! Premium Members with Basic Voice Call Plan can use Yahoo! Premium provided by Yahoo Japan Corporation without any extra fees on the basic charge. • Set Smart Login and follow the Yahoo! Premium User Guide to use it.
【GIGA No Count】 • Certain services are eligible for GIGA No Count. See https://u.softbank.jp/2MhiOMn for details. Further, the use of some parts of the services eligible for GIGA No Count (such as LINE calls) may be ineligible for GIGA No Count. See https://www.softbank.- jp/mobile/price_plan/data/ultragiga-monster-plus/caution/ for details. • Using paid services will require separate payment to other companies. • Data communications advertised as eligible for GIGA No Count may be ineligible for GIGA No Count due to technical factors, such as data communications through a VPN (Virtual Private Network). • The communication speed may be reduced if you continuously communicate signi cantly large volumes of data within a certain period and we determine that the communication is automated. • The services eligible for GIGA No Count may be changed or added in the future. Changes or additions will also apply to members already signed up for Data Flat-rate 50 GB Plus.【Basic Voice Call Plan】 • The Basic Voice Call Plan (two-year contract) is renewed in two-year intervals (automatic renewal). A penalty payment (9,500 yen) is required if terminating the contract anytime other than the renewal months (two billing months immediately after contract maturity). Further, if you terminate a two-year contract during the renewal month, the discount is applied up to the previous month and not to the given month. Calls within Japan other than to family members are charged at 20 yen/30 seconds. The plan costs 4,200 yen/month (including Internet usage charge) without a two-year contract, and 1,800 yen/month (including Internet usage charge) with a two-year contract (free plan). With a two-year contract (free plan), no cancellation fee is incurred once you have entered the third year (25th month) of the contract. There is no need to worry about a renewal month. You can also choose the price without a two-year contract. Choosing the price without a two-year contract allows you to purchase a smartphone with the New Super Bonus (Monthly Payment Discount).【Semi-flat-rate and Flat-rate options】 • Some calls are chargeable. International roaming call charges, international phone call charges, SoftBank satellite phone service, calls to Oshirabe Dial, 0180, 0570, and other numbers that are charged at rates set by other companies, directory assistance (104), etc. are chargeable. In addition, other numbers designated by SoftBank (calls to speci c telephone numbers connected when using telephone services provided by other companies) are designated as chargeable because they fall outside the purpose of providing this service. See here for details. (https://www.softbank.jp/mobile/set/data/le- gal/spguide/pdf/sp_sumahodai_numberlist_kiyaku.pdf)【Ultra GIGA MONSTER+】 • The maximum communication speed will be reduced to 128 Kbps until the end of the billing month if your data use has exceeded 50 GB. • If your data use has exceeded 50 GB, you can continue to use data without a speed reduction by purchasing additional data. • We will warn you before and notify you when the communication speed reduction begins via an SMS message. If you do not need these notices, you can turn the setting off in My SoftBank. • If you are using Data Flat-rate 50 GB Plus or Data Flat-rate Mini Monster, the monthly charge for the tethering option is 500 yen/month. • This service cannot be used with family or corporate Communication Capacity Sharing. • If you are using Safety Filter, age-based restrictions may prevent you from browsing some services. See the service page for Safety Filter (https://www.softbank.jp/mobile/service/ ltering/anshin- lter/) for details.【GIGA unlimited use campaign】 • This campaign is for users that Data Flat-rate 50 GB Plus applies to by April 7, 2019, and will stop applying on the dates below. Using services not eligible for GIGA No Count after this campaign ends will use your data allowance. ◯If your billing month closes on the 10th: Until April 10, 2019 ◯If your billing month closes on the 20th: Until April 20, 2019 ◯If your billing month closes at the end of the month: Until April 30, 2019 • This service is limited to data communications in Japan. • Sending and receiving SMS is not eligible. • The communication speed may be reduced if you continuously communicate signi cantly large volumes of data within a certain period and we determine that the communication is automated.【One-Year Value Discount】 • USIM-only contracts are also eligible. 〇Conditions • An applicable charged service must be in effect or under application to enter into effect when you purchase the model. • You must not have received the One-Year Value Discount before. • While the discount is in effect, Monthly Payment Discount and USIM-only exclusive discounts will not apply. • If the discount exceeds the charges being discounted, the excess will not carry over to the next billing month. The discount applies for 12 billing months, beginning on the rst billing month that starts after you meet the conditions. The discount will end if any of the following apply to the line receiving the discount: • The applicable charged service is terminated, changed, or ends for any other reason. • The line is subscribed to the Telephone Number and E-mail Address Custody Service. • The contract for the line is terminated.【All in the Family Discount+】 • We will discount the at-rate charges for Data Flat-rate 50 GB and Data Flat-rate 50 GB Plus according to the total number of Data Flat-rate 50 GB, Data Flat-rate 50 GB Plus and Data Flat-rate Mini Monster lines in the same family discount group. No discount from the at-rate charges for Data Flat-rate Mini Monster is offered. 〇Conditions • There must be at least two lines subscribed to or under application for Data Flat-rate 50 GB, Data Flat-rate 50 GB Plus, or Data Flat-rate Mini Monster in the same family discount group. • The discount will apply from the billing month when the conditions are met. (We will discount 2,000 yen in the billing month when you sign up only if you subscribe to an eligible data at-rate service and family discount when you enter into a new contract. The discount is calculated on a pro-rata basis if you subscribe in the middle of a billing month.) • If your application does not meet the conditions, the discount will cease at the end of the billing month when you made the application. However, if you cancel your SoftBank services or subscribe to the Telephone Number and E-mail Address Custody Service, the discount will cease at the end of the previous billing month. [Home Bundle Discount Hikari Set] • The availability of the discount after the second year depends on the applicable xed communication services.【Feature Phone➡Smartphone Discount】 〇Conditions • You must apply for an applicable charged service under a two-year contract or two-year contract (free plan) when entering into a new contract with the purchase of a model or when changing models. • If changing models, the old model that was used before the change must be a SoftBank mobile handset, Mimamori Mobile Handset, or Secure Family Mobile Handset. • If changing from another carrier (MNP), you must be using another carrier’s mobile handset (conventional mobile phone/feature phone), PHS, or mobile handset marketed for children that can display your phone number.【One-Year Value Discount/Feature Phone➡Smartphone Discount】 • The discount applies for 12 billing months, beginning on the rst billing month that starts after you meet the conditions. The discount will end if any of the following apply to the line receiving the discount: ・The applicable charged service is terminated, changed, or ends for any other reason. ・The line is subscribed to the Telephone Number and E-mail Address Custody Service.・The contract for the line is terminated. • The discount is not available without a two-year contract.
• Call charges and communication charge described on E-1 do not apply when using the international service. See E-9 for details. Part of the communications may be restricted in some cases. See E-10 for details.
E-1 See the SoftBank website for details on charges and discount services. (Japanese only) Prices do not include tax unless otherwise stated. PRICE PLAN English
[Application] Required iPhone [New SoftBank members] Starts from the rst month Mini Monster 4G smartphones [Existing SoftBank members] Starts from the next billing month
Just what you use! From 1,980 yen (up to 1 GB; for 1 year)
Pay just for what you use, with this peace-of-mind plan including calls to family and GIGA First year from
When Home Bundle Discount Hikari Set and One-Year Value Discount apply First year from yen separate xed line service charges will be incurred 6,480
5,480 yen First year from First year from 4,500 yen 3,980 yen First year from First year from 3,500 yen First year from 1,980 yen 2,000 yen iPhone and 4G smartphones
First year from 0 yen after changing from a feature phone to a smartphone Feature Phone➡ smartphones discount 0 1 2 5 50 GB GB GB GB GB
0 to 1GB Up to 2GB Up to 5GB Up to 50GB
Monthly usage charge (1 year) (1 year) (1 year) (1 year) (from second year) From 1,980 yen From 3,980 yen From 5,480 yen From 6,480 yen When Home Bundle (from 2,980 yen) (from 4,980 yen) (from 6,480 yen) (from 7,480 yen) Discount Hikari Set and One-Year Value Discount apply If you use more than 2 GB, Separate xed line service charges will be incurred Ultra GIGA MONSTER Plus is better value! ■ Special offer
Basic Voice Unlimited voice calls up to Unlimited voice calls in Call Plan 5 minutes in Japan Japan all the time Basic charge (with 2 year 1,500 yen/month (2 year contract) contract) + Internet usage Semi- at-rate option: 500 yen/month Flat-rate option: 1,500 yen/month charge (300 yen/month) ▪Different discounts apply with and (Call charges calculated from 1,800 yen/month (two-year contract (free plan)) 4,200 yen/month (without two-year contract) without a two-year contract. usage at 20 yen/30 seconds)
Data Flat-rate Mini Monster 2,480 yen/month 4,480 yen/month 5,980 yen/month 6,980 yen/month
Home Bundle Discount Hikari Set Separate xed line service yen/month charges will be incurred -1,000 One-Year Value Discount Not available without two-year contract -1,000 yen/month
All in the Family Discount+ Counted as the number of people for All in the Family Discount+ (Not eligible for discount)
Basic Voice Call Plan (two-year contract/free plan) is not eligible for Monthly Payment Discount. • You can also choose the price without a two-year contract. Choosing the price without a two-year contract allows you to purchase a smartphone with the New Super Bonus (Monthly Payment Discount). ■ Yahoo! Premium Members with Basic Voice Call Plan can use Yahoo! Premium provided by Yahoo Japan Corporation without any extra fees on the basic charge. • Set Smart Login and follow the Yahoo! Premium User Guide to use it.
【Basic Voice Call Plan】 • The Basic Voice Call Plan (two-year contract) is renewed in two-year intervals (automatic renewal). A penalty payment (9,500 yen) is required if terminating the contract anytime other than the renewal months (two billing months immediately after contract maturity). Further, if you terminate a two-year contract during the renewal month, the discount is applied up to the previous month and not to the given month. Calls within Japan other than to family members are charged at 20 yen/30 seconds. The plan costs 4,200 yen/month (including Internet usage charge) without a two-year contract, and 1,800 yen/month (including Internet usage charge) with a two-year contract (free plan). With a two-year contract (free plan), no cancellation fee is incurred once you have entered the third year (25th month) of the contract. There is no need to worry about a renewal month. Basic Voice Call Plan (two-year contract (free plan)) is not eligible for Monthly Payment Discount. You can also choose the price without a two-year contract. Choosing the price without a two-year contract allows you to purchase a smartphone with the New Super Bonus (Monthly Payment Discount).【Semi-flat-rate and flat-rate options】 • Some calls are chargeable. International roaming call charges, international phone call charges, SoftBank satellite phone service, calls to Oshirabe Dial, 0180, 0570, and other numbers that are charged at rates set by other companies, directory assistance (104), etc. are chargeable. In addition, other numbers designated by SoftBank (calls to speci c telephone numbers connected when using telephone services provided by other companies) are designated as chargeable because they fall outside the purpose of providing this service. See here for details. (https://www.softbank.jp/mobile/set/data/legal/spguide/pdf/sp_sumahodai_numberlist_kiyaku.pdf)【One-Year Value Discount】 • USIM-only contracts are also eligible. 〇Conditions • An applicable charged service must be in effect or under application to enter into effect when you purchase the model. • You must not have received the One-Year Value Discount before. • While the discount is in effect, Monthly Payment Discount and USIM-only exclusive discounts will not apply. • If the discount exceeds the charges being discounted, the excess will not carry over to the next billing month. The discount applies for 12 billing months, beginning on the rst billing month that starts after you meet the conditions. The discount will end if any of the following apply to the line receiving the discount: • The applicable charged service is terminated, changed, or ends for any other reason. • The line is subscribed to the Telephone Number and E-mail Address Custody Service. • The contract for the line is terminated.【All in the Family Discount+】 • We will discount the at-rate charges for Data Flat-rate 50 GB and Data Flat-rate 50 GB Plus according to the total number of Data Flat-rate 50 GB, Data Flat-rate 50 GB Plus and Data Flat-rate Mini Monster lines in the same family discount group. No discount from the at-rate charges for Data Flat-rate Mini Monster is offered. 〇Conditions • There must be at least two lines subscribed to or under application for Data Flat-rate 50 GB, Data Flat-rate 50 GB Plus, or Data Flat-rate Mini Monster in the same family discount group. • The discount will apply from the billing month when the conditions are met. (We will discount 2,000 yen in the billing month when you sign up only if you subscribe to an eligible data at-rate service and family discount when you enter into a new contract. The discount is calculated on a pro-rata basis if you subscribe in the middle of a billing month.) • If your application does not meet the conditions, the discount will cease at the end of the billing month when you made the application. However, if you cancel your SoftBank services or subscribe to the Telephone Number and E-mail Address Custody Service, the discount will cease at the end of the previous billing month. [Home Bundle Discount Hikari Set] • The availability of the discount after the second year depends on the applicable xed communication services.【Feature Phone➡Smartphone Discount】 〇Conditions • You must apply for an applicable charged service under a two-year contract or two-year contract (free plan) when entering into a new contract with the purchase of a model or when changing models. • If changing models, the old model that was used before the change must be a SoftBank mobile handset, Mimamori Mobile Handset, or Secure Family Mobile Handset. • If changing from another carrier (MNP), you must be using another carrier’s mobile handset (conventional mobile phone/feature phone), PHS, or mobile handset marketed for children that can display your phone number.【One-Year Value Discount/Feature Phone➡Smartphone Discount】 • The discount applies for 12 billing months, beginning on the rst billing month that starts after you meet the conditions. The discount will end if any of the following apply to the line receiving the discount: • The applicable charged service is terminated, changed, or ends for any other reason. • The line is subscribed to the Telephone Number and E-mail Address Custody Service. • The contract for the line is terminated. • The discount is not available without a two-year contract.
• Call charges and communication charge described on E-2 do not apply when using the international service. See E-9 for details. Part of the communications may be restricted in some cases. See E-10 for details.
E-2 See the SoftBank website for details on charges and discount services. (Japanese only) Prices do not include tax unless otherwise stated. PRICE PLAN English
[[Application] Required iPad [New SoftBank members] Starts from the rst month or next billing month iPad/Tablet Price Plan Tablets [Existing SoftBank members] Starts from the next billing month
Basic plan (for a 2 year contract) Data at-rate service
Tablet Unlimited Enjoy the net as much as you like, Recommended Data Flat-rate 50GB 7,000 yen/month and you can carry over the data balance to the next month.
Smartphone Flat-rate Recommended Data Flat-rate 20GB 6,000 yen/month [iPad and tablet] 2 year contract 2,000 yen/month Data Flat-rate 5GB 5,000 yen/month Basic Fee (1,700 yen) + Internet Usage Charge (300 yen)
Data Flat-rate - Small 2GB 3,500 yen/month Without 2 year contract ……… 3,500 yen/month • The above prices include the Internet Usage Charge of 300 yen Data Flat-rate - Small 1GB 2,900 yen/month
【Smartphone Flat-rate】 • The 2 year contract is renewed in two-year intervals (automatic renewal). A penalty payment (9,500 yen) is required if terminating the contract anytime other than the renewal months (two billing months immediately after contract maturity). The rst month of the contract is the service start date until the end of the billing month. • If you terminate a 2 year contract during the renewal month, the discount is applied up to the previous month and not to the given month. • You cannot use our services in order to provide telecommunication services to others. We will change your existing price plan to another one of our choice and partially restrict your application to change to another plan over a certain period if we determine that you are using our services to provide telecommuni - cation services to others.【Basic Fee】 • The charge is calculated on a pro-rata basis for new contracts and immediately joining in the middle of a billing month; however, the pro-rata based calculation does not apply when terminating the contract. • You need to pay the Internet Usage Charge and sign up for the Data at-rate service.
Primary connection iPhone Secondary connections iPad Data Share Plus Plan [Application] Required Smartphone Mobile handset Tablets Mobile data communications
■ Applicable connections and charged services Share the communication capacity of the primary connection Basic Fee (Basic Voice Call Plan, Smartphone Flat-rate, Smartphone Flat-rate Light, Primary Basic Plan + 500 yen White Plan, and Standard Plan), Internet usage charge, Data Flat-rate (Packet) (Data connection Flat-rate 50 GB/20 GB/5 GB, Data Flat-rate - Small 2 GB/1 GB, Unlimited Packet for each secondly Discount for 4G LTE/4G) 25GB connection Smartphone 50GB Secondary Basic Fee (tablet Basic Fee, Wi-Fi Router Plan, Wi-Fi Router Plan [High-speed]), Internet Usage Charge, Data Flat-rate (Packet) Service (Data Flat-rate 50 GB/20 GB/5 GB, Data 25GB Tablets connections Flat-rate - Small 2 GB/1 GB, Packet Unlimited for 4G LTE/4G)
【Conditions】◯You must subscribe to or applying to subscribe to the applicable charged services. ◯The primary connection and secondary connections must be in the same family discount group. • One primary connection may have up to ve secondary connections. • Some promoted services may not be used together. • The maximum communication speed for the primary and secondary connections will be reduced to 128 Kbps until from the beginning to the end of the billing month if your data use has exceeded the maximum threshold of the primary connection. • Each secondary connection is automatically applied with the Data Share Plus Plan monthly charge (500 yen/month). • The monthly charge for Data Share Plus Plan is not calculated on a pro-rata basis. • The primary connection and secondary connections must be subscribed to one of the Data Flat-rate (Packet) Services. Your existing Data Flat-rate (Packet) Service applies before and after subscribing to this service. The Data Flat-rate (Packet) Service is not charged while you are subscribed to this service.Subscription to Data Flat-rate – Small 2 GB not available for Unlimited Voice Call Light Plan (Smartphone Flat-rate Light).
iPad [Application] Required Tablet Permanent Discount Tablets
Discount on the tablet communication ＊1 ＊2 ＊2 charge when you subscribe to With Tablet Permanent Discount /month With iPad Permanent Discount /month Data Share Plus Plan 980 yen 1,980 yen
■ Special offer Select (A) or (B) from the following.
(A) 1,520 yen discount on the tablet Basic Fee every month (A) 520 yen discount on the tablet Basic Fee every month Tablet (B) 1,000 yen discount on the tablet Basic Fee every month and a one-off 15,000 yen payment＊3 iPad (B) A one-off 15,000 yen payment＊3
■ Applicable models See the SoftBank website.
■ Charge breakdown [Data Share Plus Plan + Tablet Permanent Discount]
Basic Plan Data at-rate service Total Grand total Data Share Plus Unlimited Voice Call Plan Plan for 20 GB Data Flat-rate 50 GB Smartphone 1,500 yen/month 5,980 yen/month 7,480 yen/month Basic charge + Internet usage charge Total cost for a smartphone and tablet Tablet Plan Tablet Permanent Discount 8,460 yen/month 20GB Tablet 2,000 yen/month 2,500 yen/month (Only 500 yen/month with Basic charge + Internet usage charge Data Share Plus Plan) 980 yen/month
• This charge assumes 2 year contract. • The 2 year contract is renewed in two-year intervals (automatic renewal). A penalty payment (9,500 yen) is required if terminating the contract anytime other than the renewal months (two billing months immediately after contract maturity). The rst month of the contract is the service start date until the end of the billing month.【 Conditions】◯You must purchase the applicable model with the New Super Bonus 36 Installment Contract (one-off or installment). ◯You must subscribe to or applying to subscribe to Data Share Plus Plan at the same time as purchasing the applicable model. ＊1 This incurs the cost of purchasing the new model. ＊2 Discount for iPad 520 yen and tablet 1,520 yen are deducted from the total of the tablet Basic Fee of 1,700 yen/month, Internet Usage Charge of 300 yen/month, and Data Share Plus Plan 500 yen/month, respectively. ＊3 Payment is made with product vouchers or points. • In the case where the tablet Basic Fee becomes less than the offer made by this campaign as a result of subscrib- ing to other discount services, the price this campaign offers applies. • The special offer is void or terminated in the following cases. (1) If the given connection is terminated or transferred (excluding the owner name change within the family), or the model is changed, (2) If you have applied for Telephone Number and E-mail Address Custody Service, (3) If you have terminated the Data Share Plus Plan contract, or (4) If you have changed your device model (including USIM change)
E-3 See the SoftBank website for details on charges and discount services. (Japanese only) Prices do not include tax unless otherwise stated. PRICE PLAN English
[Application] Required [New SoftBank members] Mobile handset Starts from the rst month Mobile Handset Price Plan [Existing SoftBank members] Starts from the next billing month
Internet Basic Fee (with 2 year contract) connection Data at-rate service service
Data Flat-rate 5GB 5,000 yen/month Smartphone Flat-rate [Unlimited Voice Call Plan] 24 hours yen/month Unlimited voice 2,200 calls in Japan 2 Year Contract (free plan) … 2,500 yen/month all the time＊1 Without 2 year contract … 3,700 yen/month
Data Flat-rate - Small 2GB 3,500 yen/month
Internet Usage Charge
300 yen/month
Data Flat-rate - Small 1GB 2,900 yen/month Smartphone Calls Flat-rate Light up to [Unlimited Voice Call Light Plan] 5 minutes 1,200 yen/month Unlimited voice calls in Japan 2 Year Contract (free plan) … 1,500 yen/month all the time＊1 Without 2 year contract … 2,700 yen/month Data Flat-rate S 0 to 4,200 yen/month (4G mobile handset)/2.5 GB [Packet communication charge 0.005 yen/packet]
Members with Smartphone Flat-rate [Unlimited Voice Call Plan], Smartphone Flat-rate Light [Unlimited Voice Call Light Plan], White Plan, or Standard Plan using 4G Mobile Handsets, AQUOS Phone, or Simple Phone 9 can use Yahoo! Premium provided by Yahoo Yahoo! Premium Japan Corporation without any extra fees added to the basic charge. • Set Smart Login and follow the Yahoo! Premium User Guide to use this plan.
What is the 2 year contract With this plan, no cancellation fee is incurred once you have entered the 3rd year (25th month) of the contract. There is no need to (free plan)? worry about a renewal month.
【Smartphone Flat-rate and Smartphone Flat-rate Light】 • The 2 year contract and White Plan are renewed in two-year intervals (automatic update). A penalty payment (9,500 yen) is required if terminating the contract anytime other than the renewal months (two billing months immediately after contract maturity). If you terminate the 2 year contract for Unlimited Calls or Unlimited Light Calls during the renewal months, the discount is applied only up to the previous month but the given month. The rst month of the 2 year contract (Free Plan) is from the service start date until the end of the billing month and the contract continues for 24 months. Termination after the expiry of the contract does not incur a penalty. • Note that the data communication charge may become very high if you do not subscribe to the Data Flat-rate (packet) service depending on your use. • Calls may be disconnected if we determine the calls are causing negative effects on our facilities, such as being continual and/or lengthy. • You cannot use our services in order to provide telecom- munication services to others. We will change your existing price plan to another one of our choice and partially restrict your application to change to another plan over a certain period if we determine that you are using our services to provide telecommunication services to others.【Smartphone Flat-rate Light】 • Calls that exceed 5 minutes are charged 20 yen/30 seconds. Sending an SMS costs 3 yen/message. • Calls and SMS messages to your family are free for 24 hours when the family discount is applied.【 Basic charge】 • The basic charge for Smartphone Flat-rate and Smartphone Flat-rate Light is calculated on a pro-rata basis for new contracts and immediately joining in the middle of a billing month; however, the pro-rata based calculation does not apply when terminating the contract. • The charge for White Plan is calculated on a pro-rata basis for both new contracts and immediately joining and termination in the middle of a billing month.
• Call charges and communication charge described on E-4 do not apply when using the international service. See E-9 for details. Part of the communications may be restricted in some cases. See E-11 for details.
E-4 See the SoftBank website for details on charges and discount services. (Japanese only) Prices do not include tax unless otherwise stated. CAMPAIGN English
iPhone TM [Application] Not required Half Price Support for iPhone/Android 4G smartphone
Up to 50% discount for the latest models＊
Value-packed service for buying the latest smartphone at up to 50% off
At purchase From 25th month
48 installments No need to pay the balance Less monthly payment than No need to pay the balance 24 installments if you change the model after the second year.
Installment payment＊1 Installment payment (24 or more payments No need to (48 installments) pay the balance Installment payment in 48 installments) (24 installments)
Number of 24 payments 24 payments 48 payments 24 payments 48 payments payments
＊This program waives a maximum of 24 remaining payments if you purchase with 48 installments and then change the model and return the original model in the 25th month or later.
■ Applicable models
Applicable models iPhone XS, iPhone XS Max, iPhone XR, Xperia XZ2, Applicable models to change to iPhone XS, iPhone XS Max, iPhone XR, Xperia XZ2, when joining the program AQUOS R2, HUAWEI Mate 10 Pro, etc. (speci ed models) AQUOS R2, HUAWEI Mate 10 Pro, etc.
• See the SoftBank website for the latest list of the speci ed models. ■ Joining conditions ● You must purchase the applicable model with the New Super Bonus (48 installments). ● You must subscribe to the Data Flat-rate or Unlimited Packet Discount for 4G LTE/4G (secondary connections of Communication Capacity Sharing are not applicable). ■ Conditions for the special offer (1) After using the applicable model for 24 months, you must change to one of the speci ed models in Half Price Support for iPhone/AndroidTM or Model Change Early Bird Program in the 25th month or later. (2) You must subscribe to Half Price Support for iPhone/AndroidTM or Model Change Early Bird Program after changing the model. (3) You must return the original model to let us assess the product (it must satisfy our assessment conditions) by the end of the month following the model change. You need to pay 20,000 yen (tax exempt) if the returned model does not satisfy the assessment condition. This special offer does not apply if you have already repaid all installments or your balance is less than 20,000 yen (tax exempt) when the returned model does not satisfy the assessment conditions. Applicable devices and other conditions required when changing the model.
You can change the model after a year One Year Renewal Option: Repayment from the 26th month is not required if you change the model after one year. without waiting for two years! • Note that repayment after the model change (14th to 25th months) is required and the monthly payment discount is not applied.
【Half Price Support】 ＊ The amount is 2,000 yen (tax exempt) if you subscribe to Backup Service Package with AppleCare Services, Backup Service Package, or Backup Service Package Plus.【 Conditions for the One Year Renewal Option special offer】 • In addition to conditions (2) and (3) above, you must meet the conditions below. ◯After using the applicable model for 12 months, you must change to one of the speci ed models in Half Price Support or Model Change Early Bird Program between the 13th month and 24th month. ◯You need to continue paying the installments until the 25th month according to the installment contract.【 Notes】 • You must return the model you purchased to join this program when changing the model next time. • We will need to verify your identity according to the Secondhand Article Dealer Act when receiving the old model. • The time when you can change the model using this special offer is calculated assuming the billing month when you subscribe to this program is the rst month. The billing month varies depending on your closing date. • This program is automatically terminated in the following cases. (1) You have paid the balance for the model purchase by making a one-off payment. (2) You have changed the model. (3) You have subscribed to Telephone Number and E-mail Address Custody Service or switched to a secondary connection of family or corporate Communication Capacity Sharing. (4) You have terminated the applicable charged service or changed to an inapplicable charged service. (5) You have terminated or transferred the connection contract (excluding the owner name change of the family discount). • You cannot subscribe to this program with the 1980 Discount, Smartphone Debut Discount, or Model Change Early Bird Program. • You cannot use the Trade-in Program (Model Change) next time you change the model using this special offer. • This program may not be available with some other promoted services, programs, and discount offers. • This program may be discontinued or changed without a prior notice. • See our provision condition document for other details. • Contact SoftBank Crews or see the SoftBank website for details.
iPhone 4G smartphone Tablet [Application] Required Monthly Payment Discount iPad Mobile handset Mobile data communications
Buy a new mobile phone with the New Super Bonus and get calls and data communication How Monthly Payment Discount works ＊1 charge discount for 24 months＊1 24 months (You can also choose 48 installments (48-month discount).) ＊1 Discount from the following month of the purchase until the 25th month. ＊2 The monthly payment discount amount varies Monthly Payment Discount from depending on the plan and App Pass you subscribe to in the new contract or model change. The Monthly Payment Discount does call and data communication Data Flat-rate 50 GB plus charges (including tax)＊2 not apply if you have selected Basic Voice Call Plan (two-year contract or two-year contract (free plan)), Unlimited Voice Call Plan, or Basic Voice Call Plan Unlimited Voice Call Light Plan without subscribing to Data Flat-rate or a secondary connection of Family Communication Capacity Discounted charge Sharing. Also, the Monthly Payment Discount is not available for some plans. • The installment payment, monthly payment discount, price plan, and use charge vary between customers. • You need to subscribe to the Data Flat-rate (Packet) Service when purchasing Installment payment for Installment payment for the terminal. The Monthly Payment Discount may be reduced or terminated if you change or terminate the Data Flat-rate (Packet) the mobile phone the mobile phone Service before the end of the monthly payment discount period. The amount of the Monthly Payment Discount will not be increased. • You can also pay for the mobile phone in a one-off payment. • You need to pay the Universal Service charge.
■ Applicable price plan ● Basic Voice Call Plan (without two-year contract) ＊3 ● Unlimited Voice Call Light Plan basic charge ● White Plan ● Standard Plan ● Mobile Data Communication Price Plan, etc.
【New Super Bonus】 • This program continues even after the Monthly Payment Discount has ended. The New Super Bonus terminates if you purchase a new model at a price that is not intended for the New Super Bonus. • You cannot apply for the New Super Bonus for a model change or contract change if your model is less than six months old as a general rule. • The Monthly Payment Discount is not a discount from the price of your model (including tax). • Note that the Monthly Payment Discount ends if you change the mobile phone model or terminate the contract, from the month of your application. The amount of the Monthly Payment Discount will not be increased. • You must pay the monthly installment for the price (including tax) of your model. • The Monthly Payment Discount deducts the amount that is part of or all of the installment amount in the purchase contract. Therefore, the amounts of the installment and Monthly Payment Discount remain the same even if the consumption tax rate changes. Some services are not applicable to the Monthly Payment Discount, such as installment payments for the purchased model and Charity White. ＊3 You cannot choose 48 installments.
E-5 See the SoftBank website for details on charges and discount services. (Japanese only) Prices do not include tax unless otherwise stated. The discount applies to the total amount including tax. CAMPAIGN English
iPhone 4G smartphone Mobile data communications [Application] Required Home Discount iPad Mobile handset Tablet
Offers a discount on your smartphone bill if you combine it with your Internet or electricity.
Smartphones for a family every month for many years
SoftBank Air SoftBank Hikari 1,000 yen discount [With Data Flat-rate 50 GB Plus or Data Flat-rate Mini Monster]
See below for the discount amounts and periods for each service. Smartphone Internet
• Whether the discount applies or not from the third year depends on the given xed communication service. • If you apply for Home Bundle Discount Hikari Set with SoftBank Hikari, you must subscribe to Hikari BB Unit Rental, Wi-Fi Multipack and one of White Hikari Phone, Hikari Phone (N) + BB Phone, and BB Phone. • Discounted charge for subscriptions from January 17, 2018.
■ Discount amount ● Home Bundle Discount Hikari Set
Applicable charged services (mobile communications) Discount amount Applicable xed communication services Discount period
Data Flat-rate 50 GB Plus Basic Voice Call Plan SoftBank Hikari (Include Family Light) Data Flat-rate Mini Monster 1,000 yen/month SoftBank Air Smartphone Flat-rate/ Data Flat-rate 50 GB / 20 GB / 5 GB＊2 Smartphone Flat-rate Light Data Flat-rate - Small 2GB / 1GB＊2 500 yen/month Yahoo! BB ADSL Unlimited Packet Discount Flat for 4G LTE SoftBank Broadband ADSL Continuous Flat-rate Data Plan for 4G (Enjoy BB) 1,000 yen/month 1 Flat-rate Data Plan for smartphones Plans not listed above＊ Cable line MAX Data Plan for smartphones Flat-rate Data Plan Hikari de Talk S (Cable line)
Flat-rate Data Plan for Simple Phones NURO Hikari Phone (Cable line) 500 yen/month (For iPad) Basic Data Flat-rate for 4G LTE Yahoo! BB Value Plan (For tablets) Basic Data Flat-rate for 4G 2 years 4G/LTE Unlimited Data Discount Flat / 4G Unlimited Data Discount Flat+ 1,000 yen/month White BB
During the campaign period, the customer uses the corresponding service charge (Mobile communication) for Home Bundle Discount Conditions Hikari Set together with a fixed-line Internet service (the fixed-line Internet service can be under a single family name).
SoftBank’s recommended Internet service The No.1 Internet service in contract numbers＊3
Ultra-fast Simple home home Internet Wi-Fi
■ 3,800 yen/month (condominium) ■ 4,880 yen/month ▪ With two-year automatic renewal 5,200 yen/month (house) ▪ With two-year automatic renewal ■ No data usage limits! ■ If you are using Flets Hikari, the procedures are simple As much Internet as you like at home with Wi-Fi
[Home Bundle Discount Hikari Set] ＊1 3G and 4G mobile handsets are not eligible. For certain campaigns, the Home Bundle Discount Hikari Set discount amount may change while the campaign is valid. ＊2 New applications closed on September 6, 2018. ＊3 MM Research Institute: “Survey of Subscriber Numbers for Broadband Providers (as at end of March 2018)” No. 1 in xed-line broadband contract numbers and ISP share.▪If SoftBank cannot con rm the xed-line Internet service contract after 180 days after the application for the applicable xed-line Internet service has been submitted (Including cancellations by customers before the 180th day. Not applicable for xed-line service cancellations due to decisions by the provider; discounts will end at the end of the previous billing month in which the contract status of the xed-line service was con rmed and the discounts applied up to that point will be added and charged to your smartphone/mobile handset/tablet/mobile Wi-Fi router line. ▪Before the start of a xed-line Internet service is con rmed, if the cancellation conditions for the Home Discount Hikari Set are met, discounts will end at the end of the previous or current billing month and the discounts applied up to that point will be added up and charged to your smartphone/mobile handset/tablet/mobile Wi-Fi router line. ▪If Smartphone BB Set Discount, Home Discount Hikari Set and Home Discount Hikari Set (Mobile Wi-Fi router bene t) are currently being applied or were applied before, the discount period will be carried over.If the discount starting from the 3rd year is being applied and this offer was subscribed with a xed-line service that doesn’t include Forever Discount, the discount will not be applied. ▪Up to 10 lines (Smartphones, mobile handsets, tablets, mobile Wi-Fi routers) are applicable for each xed-line Internet service line. Up to 10 lines are applicable on Smartphone BB Set Discount, Home Discount Hikari Set and Home Discount Hikari Set (Mobile Wi-Fi router bene t). ▪The discount is not applicable if a SoftBank MVNO network is used. ▪If SoftBank determines that the conditions are not met, the bene ts concerning the corresponding line can be canceled even if the offer has already been applied. 【Combining campaigns】 ▪ The discounts listed on this page do not apply to Family Communication Capacity Sharing, Data Share Plus Plan (secondary connection), and some other services and campaigns. ▪ This campaign cannot be used with Pocket WiFi Set Discount, New WiFi Set Discount, or Home Bundle Discount Hikari Set (Mobile Wi-Fi router bene t). ▪ If you use this campaign with Family Value Discount, the larger discount is applied preferentially.
E-6 See the SoftBank website for details on charges and discount services. (Japanese only) Prices do not include tax unless otherwise stated. OPTIONAL SERVICES English
iPhone 4G smartphone Mobile data communications [Application] Required You must apply at the purchase of your model Warranty Service iPad Mobile handset Tablet (new connection contract or model change).
iPhone users
iPhone XS, iPhone XS Max, iPhone X: 1,160 yen/month; other iPhones＊: 830 yen/month ● Backup Service Package [Monthly charge] Other iPads＊: 700 yen/month with AppleCare Services
Failure by Accidental damage normal use＊ Peace of mind all the time! Screen repair＊ Other repairs＊ Replacement delivery Repair for Repair for water damage, Replacement The rst two years of the warranty are Repair for failures LCD screen damage breakages, etc. delivery within provided by AppleCare Services, and then by normal use or iPhone 3,400 yen iPhone 11,800 yen 1 to 2 days the warranty continues with SoftBank. Or short battery life iPhone 11,800 yen Peace of mind continues in iPad 4,400 yen iPad 4,400 yen First year Second year the third year and after! Free of (including tax) (including tax) iPad 4,400 yen charge Fixed-term T Point★ Fixed-term T Point★ (including tax) for the total amount for the total amount (Warranty period) Excluding the total loss. T Points are not granted.
Fixed-term T Point★ ★ Can be used for speci ed Yahoo! JAPAN services, such as Yahoo! Shopping, ■ You will get Fixed-term T Points★ for all repair charges Services with this mark are applicable! ➡ and LOHACO and GYAO! only. The date when the points will be given and the for the total amount valid period differ from the ordinary T Points.
■ Other services ● Memory Data Recovery Support＊6 ● Mobile Device Full Support＊7 ● Replacement delivery for loss or theft ● Discount for Models with Discontinued Support • Also, technical support and express replacement service by Apple are available for the rst two years.
【Backup Service Package with AppleCare Services】 ▪Applications for this package are not currently being accepted for iPads due to system maintenance (as of November 9, 2018). Please check the SoftBank website for latest information on when applications will be accepted again, etc. ＊For iPhone 6 or iPad mini 4 and later. ＊You can use the Apple Store, Apple approved service providers, or some SoftBank shops for iPhone and iPad repairs. The amount may differ from the above if you repair your iPhone at the Apple Store or an Apple approved service provider after the rst two years. In such a case, Fixed Period T Points for what you paid are granted. • You can use the discount for accidental damage, replacement delivery, or Express Replacement Service by Apple up to two times in two years from the service commencement date (the count is reset every two years). • You can use replacement delivery for loss or theft up to one time in two years from the service commencement date (the count is reset every two years). • You cannot use the same service again for six months after using one of the following services: “Total Loss, Theft or Loss” and “Discount for Models with Discontinued Support”. • Prices are valid on October 9, 2018. Prices and contents of this offer may change if Apple changes their repair details or prices. • Applications to this plan will be void if you subscribe to AppleCare+ by Apple before we approve the application and register the system.【 Fixed Period T Point】 To receive Fixed Period T Points, a procedure for reception needs to be completed within 90 days after handover of repaired/replacement parts. • Fixed Period T Points are valid for 180 days. • Fixed Period T Points are not granted for free repairs for failure during normal use. • Fixed Period T Points are not granted for chargeable repairs that are not subject to the discount. • Up to 30,000 yen worth of points are granted if the repair assessment is for a total loss (complete breakage). • Fixed Period T Points are not granted for the use of replacement delivery or the Express Replacement Service by Apple. • Points are granted only for repair charges (including consumption tax) and not for arrears, engineering charges, or accessory purchases. • Fixed Period T Points are not granted to corporate users. • You need to complete the procedures, such as registering a Yahoo! JAPAN ID and agreeing to the T Member Agreement, to claim the Fixed Period T Points.
4G smartphones, mobile handsets, tablets, and mobile data communication users
● Backup Service Package Plus [Monthly charge] 650 yen/month
Repairs Replacement Mobile Device Full Support＊7
Repairs for various problems at special prices Replacement delivery within 1 to 2 days Support for any type of mobile trouble (excluding remote islands and some areas)
Good as new
Wide Maintenance＊1 Replacement delivery＊2＊3 Free of charge Repair Service 1,500 yen Service 7,500 yen Destruction/ Model change to the same 0800-111-7638 ＊8 Water Damage Protection or model or our speci ed model 4G smartphones only Call charges: free Service＊2＊3＊4＊5 ☆ 5,000 yen at the member's price (For Wide Maintenance Service or Repair Service) [ Business hours: 9:00–20:00 (365 days a year) ]
■ Other services ● Memory Data Recovery support＊6 ● Discount Service for Online Repair Requests ● Loss/Theft Protection Service＊2＊3 ● Complimentary Battery Service＊9＊10 or Internal Battery Replacement Discount Service ● Discount for Models with Discontinued Support ● Replace device • For members using the mobile handset/tablet/ Mobile data communications, “Backup Service Package” (monthly charge: 500 yen without Mobile Handset Full Support) are also available.
【Backup Service Package Plus】 • Model change special discount is available if you subscribe to Backup Service Package before December 3, 2012. ☆ The price varies depending on the models and stores. ＊1 Repair charges for water damage, total loss, and external damage are not applicable. ＊2 You cannot use the same service again for six months after using one of the following services. ○ Destruction/Water Damage Protection Service ○Replacement delivery service ○Loss/Theft Protection Service (replacement delivery for loss or theft under SoftBank After-sales Service, Super Secure Pack Theft and Total Loss Service, or Backup Service Package with AppleCare Services) • Normal model change applies if water damage, total loss, theft, or loss occurs within six months of using this service. ＊3 You may have to change the price plan or optional services if you cannot select the same model because of the stock status. ＊4 Repair charge of the Repair Service may incur if external parts need replacing. ＊5 Only the main unit is subject to repair. Whether water damage or total loss applies or not is determined by us. The device may be returned without repairs if it is determined to be not applicable. ＊6 Mobile phones with water damage or breakage are disposed of regardless of whether data recovery has been successful or not. • We will need to keep both the water damaged or broken phone from which the data needs recovering and the phone to be restored with the data for about one week (a loan device can be provided). iPads are not eligible. • If your mobile phone gets wet, do not turn the power on. Remove the battery pack from the phone and bring the phone to the SoftBank shop. • We may not be able to accept the model depending on its status. ＊7 You can subscribe to the service for a single device (monthly charge: 500 yen [free for the month of joining]).＊8 Only smartphones from April 2016 or later are eligible. ＊9 Delivery may be delayed if the stock of battery packs is low. Applicable models that were launched three years ago or older may be withdrawn from the service as soon as the stock at SoftBank is exhausted. ＊10 You can apply for the battery pack for a year from the day when you become eligible for a free pack. When you apply, the product will be sent to either the billing address, contract owner's address, or speci ed delivery address. This is not applicable to models without a battery pack (such as some data communication terminals).【Destruction/Water Damage Protection Service】 • Return the models in the total loss status and water damaged models to the stores. • The use of communication services for the original model will be restricted after you have replaced the model using the “Destruction/Water Damage Protection Service" or "Loss/Theft Protection Service ".【Loss/Theft Protec- tion Service】 • Documentary evidence (report of robbery, loss, etc.) is required.
E-7 See the SoftBank website for details on charges and discount services. (Japanese only) Prices do not include tax unless otherwise stated. OPTIONAL SERVICES English
iPhone Security Service [Application] Required You must apply at the purchase of your model Security Service 4G smartphone Tablet (new connection contract or model change).※1
New customer one month free＊2 [Monthly charge] 500 yen/month ● iPhone Basic Pack 1,735 yen/month ➡
Recommended Call Blocker Security Checker Internet Sagiwall
We cross-check Special App Special App using spam caller Special App data provided by Normally 350 yen/month Normally 120 yen/month [Normally 300 yen/month] the police. (including tax)＊4 (including tax)＊4
Detects nuisance calls Prevents private Protects you from and e-mails, such as information leakage dangerous sites, such as malicious sales and scams＊3 by monitoring dangers while using public Wi-Fi. scam sites, while sur ng
■ Other services Special App ● Lost Mobile Handset Search Service [limited service for Smartphone Basic can be installed easily from the dedicated page. Pack] ● Voicemail Plus [normally 300 yen/month] ● Ichi Navi [normally 200 yen/month] [search charge 5 yen/search] If basic settings If basic settings ● Mimamori Map Special App are already complete, are not complete, ● Call Waiting [normally 200 yen/month] tap the Basic access from ● Group Calling [normally 200 yen/month] Pack icon. the QR code. ● Usage Stoppage Service [normally 100 yen/month]
Services marked with are not available New customer one month free＊2 ★ [Monthly charge] 500 yen/month ● Smartphone Basic Pack for Nexus 6P or Android One S3. 1,600 yen/month ➡
Smart Security Update Recommended Call Blocker powered by McAfee® Voicemail Plus
We cross-check using spam caller Special App Special App Special App data provided by [Normally 300 yen/month] [Normally 300 yen/month] the police. [Normally 300 yen/month]
Detects nuisance calls Blocks viruses in apps Now you can read your voicemail messages and e-mails, such as and attached les for your convenience＊5 malicious sales and scams＊3
■ Other services Special App can be installed easily from the dedicated page. ● Internet SagiWall Special App ● Lost Mobile Handset Search Service [limited service for iPhone Basic Pack] ● Ichi Navi [normally 200 yen/month] [search charge 5 yen/search] ● Mimamori Map Special App If there is no ● Secure Remote Lock [limited service for Smartphone Basic Pack]★ Tap the pre-installed pre-installed icon, ● Call Waiting [normally 200 yen/month] Basic Pack icon. access from ● Group Calling [normally 200 yen/month]★ the QR code. ● Usage Stoppage Service [normally 100 yen/month] • The Peace of Mind Security Set is available for improving security on tablets.
【iPhone Basic Pack】【 Smartphone Basic Pack】 • Some models may be incompatible. • Communication charges separate from the monthly charge may incur depending on your usage. ＊1 You can also subscribe to this pack when you are subscribing to the 1 USIM contract. ＊2 You cannot subscribe to this pack if you are changing from, or continuing to use one of the following services at model change. [iPhone Basic Pack, Smartphone Basic Pack, Mobile Handset Basic Pack, Mobile Handset Basic Pack for 4G Mobile Handset, Secure Family Mobile Handset Basic Pack] Monthly charge 500 yen is charged after the free period. The one month free special offer applies from the date of your application (inclusive). ＊3 The function to warn dangerous e-mails is supported by iOS 11.0 and later. ＊4 Charged within the App. ＊5 The contents displayed in writing may not match the contents of the actual voicemail messages (voice).【Voicemail Plus】 ▪ You need to subscribe to the Basic Pack or Voicemail Plus in order to use the voicemail service with Basic Voice Call Plan, Smartphone Flat-rate, or Smartphone Flat-rate Light.【Ichi Navi】 • You can search for only the supported models. • All Ichi Navi settings for the original owner are erased when the model is transferred or handed down.
E-8 See the SoftBank website for details on charges and discount services. (Japanese only) Prices do not include tax unless otherwise stated. INTERNATIONAL SERVICE English
Call charges overseas, and SoftBank international voice calls and SMS messages are not included in domestic price plans, any free communications or at-rate services (such as Unlimited Packet Discount), and discount [Application] Required Global Roaming Service services (excluding Monthly Payment Discount) except where America Flat-rate Option applies.
Covers over 99.8%☆ of destinations for Japanese travelers! LTE international roaming is You can use your SoftBank mobile phone available in 121 countries/regions
Ultra-high-speed communications are overseas available for America Flat-rate Option ☆ When using a Global Roaming Service handset (a mobile handset capable of using GSM and 3G networks) and Global Roaming Data Flat-rate! • You cannot use Global Roaming Service (for 3G areas) in some areas such as the USA and Canada. • See the SoftBank website for the supported models. • If your model is not supported by the Global Roaming Service, you can insert the existing USIM card into a model supported by Global Roaming Service to use your Japanese phone number and e-mail (excluding iPhone).
[Application] Not required Global Roaming Data Flat-rate [Web charge] Required
Applications are not required. Just turn on data roaming. Enjoy e-mail and browsing at a xed price up to 2,980 yen/day overseas!
● Supported models iPhone, iPad, Smartphones, Mobile Handsets, Tablets, and Mobile Data Communication ● Global Roaming Data Flat-rate App ● Charge Charges are calculated JST 0:00 to 23:59 rather than the local time of the destination.
Maximum bytes you can use Global Roaming Data Flat-rate Easy con guration support App. [Applicable models] iPhone, iPad, smartphones, 4G mobile handsets Without subscription With subscription iPhone, iPad, and smartphones [Price] Free Up to 25 MB 0 to 51,199 yen 0 to 1,980 yen/day (Communication charge applies for downloading the App) 25 MB or more 51,200 yen or more 2,980 yen/day [Web charge] Required
[Service charge] Free (normally 980 yen/month) America Flat-rate Option [Application] Not required while in the service launch campaign☆ Calls, SMS messages, and data communication within the USA and to Japan are free while you are in the U.S.A.!
Within the USA Calls and e-mails Calls and e-mails Japan Japanese mobile phone ＊2 ＊2 Japanese mobile or users in the USA Free Free landline phone users
E-mails ＊2 Other countries Within the USA Calls and e-mails Within the USA Free Mobile or landline phone American mobile or ＊2 User of a Sprint Network users in countries and landline phone users Free compatible model in the USA Calls regions other than Japan 210 yen/minute and the USA
● Supported areas: CONUS, Hawaii, Puerto Rico, United States Virgin Islands＊1 ● Supported models: iPhone 6 or later, iPad Air 2 or later
[Voice call and data fees while overseas]▪In the following cases, voice call and data fees will incur: ◯Receiving an incoming voice call when overseas (incoming voice call fee) ◯Sending an SMS message with an iPhone (71 characters or more, up to 134 characters count as 2 messages, for messages over 134 characters, a single message is counted for each additional 67 characters) ▪Please be careful when downloading contents overseas as high data costs can be incurred. ▪Depending on the local carrier, voice call fees may incur even if your call is not connected with the recipient’s phone. ▪Downloading and streaming applications may not work properly when you access the web overseas due to network conditions. ▪Depending on the model, S! Mail (MMS) may be set to automatically “retrieve full text” as the default setting. To avoid incurring high data charges, please set email settings to fetch emails manually. MMS texts are automatically retrieved fully with iPhone. To avoid high data charges from incurring, please set MMS messaging settings on/off. ▪Certain apps may perform data transfers automatically which may cause data charges to be incurred. If you do not plan on using data, turn off “Cellular Data” on your phone. [America Flat-rate Option]*1 Alaska, Montana, Guam, Saipan and other regions are excluded. *2 Connections to networks other than Sprint will incur voice and data rates according to the Global Roaming Service. Please make sure you are connected “Sprint” when using. ▪Connection to Sprint’s network is possible only when “Carrier” is set to “Auto”. Depending on network conditions, connection to Sprint’s network may not be possible. ▪The end date of the campaign will be noti ed on the SoftBank website. Campaign details and deadlines may change without notice. For details, see the SoftBank website. ▪Voice calls not in Japan and areas not covered by America Flat-rate Option are applicable.
[Application] Not required International Voice Calls and International SMS [Monthly charge] Free
You can call and send SMS messages from Japan to overseas.
● Charges for International Voice Calls from Japan. ● Charges for international Messaging Service (SMS)
From Japan to mobile or When sending from Japan to a 39 yen/30 seconds mobile phone on an overseas carrier 100 yen＊/message landline phones in the USA (equivalent to 70 double-byte characters)
Calls from Japan to mobile or landline phones in the USA are not included in America Flat-rate Option.
【International Voice Calls】 • Depending on the local carrier, call charges may be incurred even if your call is not connected with the recipient’s phone.【International SMS Messages】 ＊ Charges vary according to the number of characters sent [100 to 1,000 yen/message (equivalent to 70 to 670 double-byte characters)]. • The volume of messages you can send varies depending on the mobile communications provider and model at the destination. • Charges may be incurred even if the SMS messages did not reach the recipients. • Depending on the recipient’s local carrier, you may not be able to send International SMS messages.
Call charges overseas, and SoftBank international voice calls and SMS messages are not included in domestic price plans, any free communications or at-rate services (such as Unlimited Packet Discount), and discount services (excluding Monthly Payment Discount) except where America Flat-rate Option applies.
E-9 See the SoftBank website for details on charges and discount services. (Japanese only) International service charges are tax exempt unless otherwise stated. INFORMATION English
Switch to SoftBank while keeping your number
Request Mobile Number Portability (MNP) to your current mobile communication carrier. Step 1 Contact your carrier's Mobile Number Portability (MNP) reservation service and obtain the MNP reservation number. If your current carrier is not one of the following, see their website for the contact details of their Mobile Number Portability (MNP) reservation service.
au Okinawa Cellular NTT docomo Y!mobile★ Telephone Company
From mobile From NTT docomo mobile phones From Y!mobile phones phones or 151 0077-75470 116 landlines From landlines: 0120-800-000 From landlines: 0120-921-156
Open 9:00–20:00 Open 9:00–20:00 Open 9:00–20:00
From My docomo From EZ web From My Y!mobile From My Y!mobile (Mobile phone) (Smartphone or PC) (Mobile phone) (Https://my.ymobile.jp/muc/d/top) TOP ▶ TOP ▶ TOP ▶ Con rm /Change your plan ▶ From websites Log in ▶ Charge / application ▶ au Customer Support ▶ Procedures related to the booking of docomo Online Application ▶ MNP reservation ▶ ▶ Mobile Number Portability (MNP) ▶ Apply / change MNP reservation application ▶
Business hours: 9:00–21:30 Business hours: 9:00–21:30 Business hours: 9:00–21:30
Take the MNP reservation number＊ and a bill from your current carrier to a SoftBank dealer or visit SoftBank Step 2 Online Shop. See "What you need for application" on E-11 for required items.
Queries concerning Mobile Mobile Number Portability (MNP) query service (free) [Business hours] 9:00 - 20:00 Number Portability (MNP) From SoftBank mobile phones: ＊5533, landlines: 0800-100-5533 • Please dial carefully.
★When switching from Y!mobile PHS (including Dual PHS) to SoftBank with the same number, you can also keep your Y!mobile E-mail address. See the SoftBank website if you joined EMOBILE on or before July 31, 2014. ＊The MNP reservation number is valid for 15 days including the issue date.【 Note on using the Mobile Number Portability (MNP)】 • You cannot keep the e-mail address assigned by the current carrier. • Any services (price plan, discount service, etc.) provided by the current carrier will be terminated at the time of cancellation. • You may not be able to keep the content and electronic money provided by the content provider in some cases. • If you have contracts, such as a discount service annual contract, some charges may incur at cancellation. • You need a mobile phone that is sold by the new carrier. • Reservations via a phone or mobile website may not be possible depending on the contract arrangements (conditions for Mobile Number Portability (MNP) vary between companies). • A 3,000 yen porting fee will be required when leaving with MNP [if your contract does not involve purchase of the mobile phone, or is Simple Style, Smart Package Contract, or Mimamori Mobile Handset and you are leaving with MNP within two billing months after the contract (two calendar months after the contract for Simple Style), the fee will be 5,000 yen].
Mobile Phone Contract Fraud Prevention
■ Approach (1) SoftBank Group Corp., National Police Agency, Prefectural Police
We are reinforcing identi cation checks in liaison with the police. • Forgery or falsi cation of identi cation documents, use of such documents in mobile phone applications, and making applications with someone else's names are applicable counterfeiting of documents (Penal Code Article [Identi cation check by original documents] Concluding contracts may take time. 155) or fraud (Penal Code Article 246). • Making a false declaration in identi cation items (name, address, date of [Information provision to the police] In order to ascertain the identity of the individual, the submitted birth) when applying for mobile phones, transferring your phone to someone else without reporting, and transferring documents, such as the driver’s license, may be disclosed to the police if it is necessary to con rm or receiving someone else's phone are violations of Act for Prevention of Improper Use of Mobile Phones. the descriptions. ■ Approach (2) We may restrict the use of the 3G Communication Service or 4G LTE/4G Communication Service for mobile phones or data communication terminals. See here for more information on restriction on the use of We may restrict the use of the 3G Communication Services or 4G LTE/4G Communication Service for mobile phones or data communication terminals for the following cases. This is to prevent these devices from being used for criminal purposes, such as bank transfer scams, if these mobile phone networks. devices were purchased illegally using forged documents. Access (1) If the device has been obtained illegally by the means of a criminal act, such as robbery or swindle, or other illegal act (violation of Act for Prevention of Improper Use of Mobile Phones, document forgery, etc.). (2) If the application contains false information (name, address, date of birth, etc.). (3) If the bills as sent from us are not being delivered to the address in the application. (4) www.softbank.jp/mobile/ Payment liability (including installment payment for advanced payment by a third party) is not ful lled or likely to be breached. The mobile phone was covered by the Backup Service Package support/3g/restriction/ Service and was the original model with the Destruction/Water Damage Protection Service or Loss/Theft Protection Service (including those that were returned to SoftBank shops). • Mobile phones that were purchased from sources other than our approved dealers (auctions, secondhand markets, etc.) may be subject to restrictions because they may include illegally obtained devices. Note that restrictions on these mobile phones will not be lifted.
Our effort to guarantee high quality services for customers Universal Service Charge
We are ISO 9001:2015 (QMS) accredited. As the Universal Service System launches, we request that We have achieved ISO 9001, which is the international SoftBank mobile phone users contribute to the Universal Service standard for quality management, in our mobile phone Charge. ＊ device market quality management, and are continuing our • The Universal Service System is a system to distribute the costs of the Universal Service (essential services for the people quality improvement activities. such as subscriber lines, public telephones, and emergency calls) provided by NTT East and West among telecommunica- FS88187/ISO9001:2015 tions companies proportionately in order to secure an environment where every household throughout the country has ＊According to the certi cation scope. access to the service in a fair and stable manner. • The amount to be borne by telecommunications companies per telephone number is reviewed biannually by the Telecommunications Carriers Association; therefore, the charge for you may change accordingly. See the SoftBank website for more information on this system such as the charge (Universal Service charge).
E-10 See the SoftBank website for details on charges and discount services. (Japanese only) Prices do not include tax. INFORMATION English
Expansion of the LTE service and discontinued 3G services We are gradually expanding the LTE service in the 1.7 GHz spectrum band in order to provide more stable, better quality, and secure communication services by the effective use of the frequency. The 3G service in the 1.7GHz spectrum band was terminated at the end of January 2018 (0:00 a.m. on February 1, 2018). See here for the details ▶ http://www.softbank.jp/mobile/network/1500-1700mhz/
Important Notes
■ Restriction on packet use • Note that the following is subject to change without prior notice. 1. We may restrict the communications speed for some Data Flat-rate (Packet) Service customers whose use is very high over a certain period in order to secure communications quality and fairness among network users. However, we will not disconnect them.
The communication speed may be reduced if you continuously communicate signi cantly large volumes of data within a certain Data Flat-rate 50 GB plus period and we determine that the communication is automated.
PRICE PLAN Data (Packet) Transfer Volume Restriction period
Unlimited Packet Discount Flat for 4G LTE＊ Approx. 3GB or more in 3 days 24 hours from 6:00 am on the day the usage exceeded 3GB.
Data Flat-rate (3G Smartphone), PC Site Browser (including PC Mail), PC Site Direct (for X series), Unlimited Packet Discount Flat//Unlimited Packet Discount Flat for Smartphone/Sim- Approx. 3GB or more in the past 3 days 24 hours from 6:00 a.m. on the day the usage exceeded 3 GB. ple Style Flat rate Data (Prepaid) (2 day plan/7 day plan/30 day plan)/Other at-rate data services
Unlimited Data Discount, Unlimited Data Discount for ULTRA SPEED, Unlimited Data Discount Secondary line subscribed to Unlimited Data Discount: 9:00 a.m. on the day until 2:00 a.m. on the following day. Flat for ULTRA SPEED Data usage for each 24 hours is 366 MB or more
＊The above applies to users who purchased iPhone 5 by September 19, 2013, and subscribed the at-rate program for 4G LTE (no restriction on communications speed over 7GB). The above also applies if the given connection is used without restriction on communi- cations speed after expiry of the tethering option. • The above descriptions, applicable Data Flat-rate (Packet) Services, and price plans are subject to change.【 Cases other than the sub-area for mobile data communications plan】You can check the online price list or paper-format invoices. Users whose total packets (excluding the Mobile Handset Wi-Fi packets) in the Communications Packet column on the monthly invoice are more than the above for each Data Flat-rate (Packet) Service may also be applicable to the restriction.【 Sub-area of the mobile data communica- tions plan】The following are the rough indicators. Viewing videos (at 1024 Kbps for 5 minutes) is approx. 300 K packets (38 MB) and listening to music (at 128 Kbps for 4 minutes) is approx. 30 K packets (3.8 MB).【 Flat-rate Packet Service for Simple Style】 • This service assumes you are using the 3G communication service. • A month means the rst day of the calendar month until the last day of the month regardless of the day you applied for the plan in the Flat-rate Packet Service. • The volume of communications packets in a month is the accumulated total of packets in the month regardless of the type of the plan. • When a user is applicable to restriction on communications, we will notify the user via an SMS message at the beginning of the month, which is the month before imposing the restriction.
2. We will collect, analyze, and store traf c information for each type of communication in order to provide better network quality for our customers. We may restrict the following types of the communications.
Communications that use VoIP (Voice over Internet Protocol). Data communications service that converts voice and telephony into packet signals.
Some videos and images Video les such as MPEG, AVI, and MOV formats and image les such as BMP, JPEG, and GIF formats.
Packet communications that involve mass data communications or prolonged connection time. Sites and apps that involve viewing videos, high-quality images, and prolonged connections time.
• We may restrict the communications speed or optimize les (optimized les might not be able to be restored) if you are using the content or services listed above. However, we will not disconnect them. • We may optimize les in packet communications when it does not affect user communications in some cases, for example when the optimized les can be restored on the models. • We may omit downloading some data in packet communications in some cases as long as it does not affect users' listening and viewing, for example when the data is not displayed in the content. The omitted data will not be restored. • Communications apart from packet communications (such as calls, TV calls, and Wi-Fi communications provided by SoftBank) are not subject to restriction.
■ Note some communications are not included in Data Flat-rate (Packet) Service. 【Communications not included in at-rate services】 • When using functions of some models (such as 705NK) • When connecting a mobile phone to a PC using a USB cable. • Packet communications on AccessInternet. • Mobile data communications using SoftBank Connect Card. • Communications from overseas (excluding America Flat-rate Option). • International SMS messages • International S!Mail (MMS) • SMS messages • Calls • TV calls • We will send a noti cation mail (SMS message) when your use has exceeded the designated amount in the middle of a month in order to prevent running up large packet communications bills. ■ For peace of mind ◎Do not use the mobile phone while you are driving to avoid traf c accidents. ◎Switch off the mobile phone when the use of the device is prohibited, such as hospitals and laboratories to avoid affecting medical equipment. ◎Switch off the mobile phone in crowded places. ◎Be considerate of other people on the train. Move to places such as the vestibule to use your phone on Bullet Trains. ◎Control your voice in quiet places such as restaurants.【 Pacemaker users】Carry and use your mobile phone 15 cm or more away from a pacemaker if you have an implantable pacemaker or implantable cardioverter de brillator. Be especially careful with models with the automatic on/off function.【 Customer information sharing with mobile or PHS carriers】Information on users with outstanding balances after termination of the contracts and users whose contracts have been terminated for sending nuisance mails, etc., or because of a refusal for identity checks at the request of the police is shared among mobile and PHS carriers. The information is used to check new applications; therefore, applications may be rejected in some cases.【 Use of private information】SoftBank (the "Company") has established and published its "Privacy Policies" to regulate the use and handling of all private information collected by the Company based on the Act on the Protection of Personal Information (Act No. 57, 2003). The Company declares that it will observe the "Privacy Policies" and handle all private information, such as customer information safely and securely. See the SoftBank website for details. ■ Use of terminals • Do not use and install terminals in places with a large amount or volume of water, sweat, moisture, steam, dust, or soot. It may cause a failure, re, or electric shock. Take care as the following may cause water damage.・When the terminal is wet with sweat in your pocket.・When you operate the terminal with wet hands.・When you operate the terminal in rain.・When you put the terminal into your bag with damp materials.・When you place the terminal on a wet table.・When you use the terminal where it is likely to get wet (outdoors, bathroom, etc.)・When you drop the terminal into the toilet.・When you drop the terminal into a puddle, river, etc.・When you put the terminal into the washing machine.・When you drop the terminal into the bath. • SoftBank mobile phones use radio waves; therefore, you cannot make or receive calls in places where radio waves cannot reach even it is within the service area (such as in a tunnel, underground, or mountainous areas). Also, you may have dif culties in making and receiving calls in places with bad reception, such as indoors, behind a building, and in a natural depression, or when the phone is in a bag. Calls may drop out if you move to one of these places while on the phone. • SoftBank mobile phones are capable of sustaining good call quality even with the weakest possible radio waves using the characteristic of the digital system. Therefore, calls can suddenly drop out when the boundary is crossed in the middle of conversations. • Although SoftBank mobile phones are equipped with superior voice privacy functions, possibilities of eavesdropping cannot be eliminated because they use radio waves. Keep this in mind when using your mobile phone. • Noise may occur if you use a hearing aid and a SoftBank mobile phone at the same time. • Interference may occur if you use your SoftBank mobile phone near a television, radio, phone, or audio equipment. • We are not liable for incidental losses, such as lost opportunities due to external factors such as product failure, malfunction, or at batteries. • Smartphones are similar to PCs. If you suspect that your smartphone has developed a fault, such as the phone's operation is abnormally slow or the phone is freezing, you may be able to solve it by restarting the phone or resetting the phone to the factory setting. We recommend you to backup the data regularly to avoid losing your important data by unforeseen trouble. • Keep the information you have registered in your SoftBank mobile phone and USIM card, for example, by writing it down. We are not liable for the loss of registered information. • The contract administration fee, your purchase payment, etc., cannot be refunded if you decide to terminate the contract. ■Handling of mobile phones Danger! • When carrying the mobile phone or battery pack in your bag, do not put them near metal keys, lighters, or jewelry because it is extremely dangerous: they may touch the terminal of the battery and cause a short circuit that may Impact when result in a battery failure, or the metal may become very hot. Put the phone in its case or do not carry it with metal objects. • Do not disassemble or modify the phone. It may cause overheating, re, or damage. • Use the designat- ed accessories such as the battery pack or charger. Using other accessories may cause overheating, re, or failure. • Stop using the phone when it develops a fault and send it to repair immediately. • Stop using the phone immedi- charging ately if you notice smoke or burning odor while using or charging the mobile phone, and contact the Loss and Repair Department (from SoftBank mobile phones: 113; from other phones: 0800-919-0113). ■ Charging • Read the manual carefully before charging.
Dangerous! Do not charge while the Always insert the charger Do not charge in hot It is very dangerous to charge incorrectly because Charging charging port is wet or a cable into the charging places and do not it may cause an accident such as overheating, the wet phone foreign body is in the port. port straight. charge for a long time. burning, or injuries.
■ SoftBank USIM card • USIM cards are IC chips that store data such as telephone numbers. Bills for using USIM cards are sent to the phone number stored on the USIM card. USIM cards can be inserted to another phone; therefore, report to the Loss and Repair Department to request an emergency block if your device (with the USIM card) is stolen or lost regardless of your phone type (domestic only or Global Mobile Handset). • Information that can be stored on USIM cards varies depending on the model. Address book on the USIM card may not be displayed properly when you insert a USIM card into another mobile phone. • SoftBank reserves the right of ownership of USIM cards. You must return the card to SoftBank when terminating the contract.
■ Contents Usage • The purchase of new content may be restricted if a very high or frequent content information charge occurs within a certain period from December 1, 2010. If we take precautions, such as a stoppage or temporary suspension of the 3G Communication Service or 4G LTE/4G Communication Service according to the contract agreement, charges and bills for the content or information in your subscribed services will stop after the designated period. If you want to use the given information service after the suspension is lifted, you need to apply for the information service again. In such a case, the information you registered on the content partner's server before the suspension may be lost.
■ After Sales Service • Warranty: Warranty documents are included for the purchased mobile phone and chargers. Check the "purchase date" and "retailer" and carefully read the warranty document, and keep it safe. • Warranty period: One year from the purchase date (warranty document is not included for the rental contract) • Purchased products: Repair is free within the warranty period if the product's failure is not due to mishandling. Any repair after the warranty period is chargeable.
E-11 INFORMATION English
What you need to apply
For new customers New customers must pay an administrative fee of 3,000 yen, in addition to the phone price. It will be billed together with the usage charge.
個人の 1 2 3 お客さま Identity When paying by credit card When paying by direct debit document Seal Individual customers or or • When paying by direct debit, the seal A credit card in the applicant’s name A cash card or passbook in the applicant’s name One from A to F below noti ed to the nancial institution
1 2 3 4 5 Identity Identity document of Legal When paying by credit card When paying by direct debit Seal a legal representative representative’s document (parent, guardian, etc.) consent Minor or customers or A credit card in the applicant’s A cash card or passbook in the applicant’s • When paying by direct debit, the seal (or a family member’s) name (or a family member’s) name One from A to F below noti ed to the nancial institution
▪ In principle, customers between 12 and 16 years old who apply for an installment payment contract or indirect installment sales contract must provide a credit card or a cash card or passbook in their parent’s or guardian’s name. 1 2 Company identity 3 4 Identity document 5 Proof of employment of When paying by credit card When paying by direct debit document Seal of the person the person visiting the store Corporate (one of the following) visiting the store (one of the following) • Certi ed copy (or abstraction) • Employee ID card customers of commercial registration • Business card or • Certi cate of all present • Corporation seal (historical) matters • When paying by direct • Health Insurance Card • Certi cate of registered seal debit, the seal noti ed to with the employer's name A credit card in the company’s name A passbook in the company’s name ＊Each must be an original that is issued within three months. the nancial institution One from A to F below printed
When changing models Customers changing models must pay an administrative fee of 3,000 yen, in addition to the phone price. It will be billed together with the usage charge.
Individual customers/Minor customers Identity document (one from A to F below) + Model in current use (including USIM)
Corporate customers Corporate seal (for installment contracts) + Identity document of the person visiting the store (one from A to F below) + Proof of employment of the person visiting the store + Model in current use (including USIM)
■ Identity documents Under the Act for Prevention of Improper Use of Mobile Phones, one of the identity documents in A to E below ( F for foreign nationals) is required when entering into a contract. Original documents only. We cannot accept copied documents. We will not use the submitted documents or their copies for any purposes except for identity checks. We may ask for documents that are not listed below or more than one document from those listed in the table below depending on the contents of your application.
●Must have been issued by the Public Safety Commission of the given prefecture (except for international driving permits). A Driver’s license ●Must be valid. ●Must show the applicant’s current address. ▪ If the address has changed from that on the document, supporting documents will be required.
B ●Must be valid. ●Must show the applicant’s current address. Japanese passport ▪ If the address has changed from that on the document, supporting documents will be required.
●Must be valid. ●Must show the applicant’s current address. C Individual Number Card ▪ If the address has changed from that on the document, supporting documents will be required. ▪ You cannot use the Noti cation Card of the Individual Number (also it cannot be used as a supporting document).
Health Insurance Card ●One of social insurance card, national health insurance card, mutual bene t certi cate, self-defense of cial medical treatment card, mariners’ insurance membership card, national health insurance retirees’ membership card, long-term care insurance card, elderly medical D + + treatment recipient card, and advanced elderly medical insurance card ●Must be valid. ●Must show the applicant’s current address. supporting documents ▪ Supporting documents are not required when changing models.
Physical Disability Certi cate, ●Must have an issue date printed, or must be valid. Must show the applicant’s current address. E Special Education Recordbook, or Health / / ● ●Must have your photo ID Bene ts Recordbook for the Mentally Ill ▪ If the address has changed from that on the document, supporting documents will be required.
Residence card and passport issued ●Must be valid. ●Must show the applicant’s current address. Foreign by your home country • If the document shows a different address or no address, separate supporting document is required. F • You cannot apply if STATUS is “Not quali ed.” national or + / • You cannot apply for the New Super Bonus and Smart Package Contract if the duration of residence is shorter than the designated length. • A passport is not required if STATUS is “Permanent resident.” Special Permanent Resident Certi cate • A passport issued by your home country is not required if you are changing models and present your residence card.
■ Supporting documents ●Certi cate of Items Stated in Resident Register (original), utility bill payment receipt (electricity, gas, water, etc.), or printed matter issued by a government agency (tax payment certi cate, etc.) issued within three months ●Must show the applicant’s current address. When applying for family discount service Documents con rming the family relationship are required, in addition to the above.
1 2 Family Identity document of the representative subscriber Identity document of each person joining the family discount service (No limit on proximity; may live One from A to F above separately) or (Living at same address; One from A to F above may have different surnames) • If you are adding a member into an existing family discount service, the document is veri ed against one of the registered family members. • We will also accept the Certi cate of Items Stated in the Resident Register and same-sex partner certi cate as proof of a family relationship. • You may not be able to join the family discount service in some cases where our criteria are not met.
What you will need to make payment
Pay by credit card [Accepted credit cards] Pay by direct debit (direct debit payment to JP bank) [What you need] The cash card or passbook and registered seal with the applicant's name. Cash card Passbook + registered seal or CASH CARD Direct debit can be arranged with or Arrangement of direct debit takes ＊ VISA MasterCard JCB Diners Club AMERICAN 00000-XXXX-0000-XXXX a cash card within the day. 1 to 2 months. EXPRESS ＊Some stores and some nancial organizations may not be able to arrange direct debit with a cash card only. The owner of the cash card • You can use credit cards with one of the above marks. must visit the store and type in the PIN to arrange direct debit with a cash card only. Corporate users cannot arrange direct debit with a cash The owner of the credit card needs to visit the store. card only. See the SoftBank website for details, such as nancial organizations that allow direct debit arrangement with a cash card only.
To customers who applied for an installment payment contract or indirect installment sales contract (third-party credit contract for each commodity) SoftBank will register the payment status of users who sign up to pay for handsets in installments with the designated personal credit information bureau (including delinquent payment information). For details, see the SoftBank home page. • A credit contract may not be possible if information, such as late payments, is registered with the credit information bureau. Late payment information remains for ve years in the credit information bureau even after you have completed all payments and used by other members for checking.【 Notes on the case where the paying person and the contract owner are different ＊Note for both persons】 • Queries and registrations to credit information bureaus are linked to the person who owns the contract rather than the person who is making payments. For example, if the contract is held by a minor and a parent falls into arrears, the arrears are handled as the minor's. • Monthly installment payment apart from the call charge continues to occur even after the termination of the connection contract according to the installment contract or intermediation of individual credit purchase contract (intermediation of individual installment purchase contract).
• Our (current mobile communications carrier) approval is required to arrange a transfer. • Transferring without approval by the current mobile communications carrier is prohibited under the Act for Prevention of Improper Use of Mobile Phones and subject to penalty. • We may ask for a deposit (up to 100,000 yen (exempt of tax) per contract, no interest) when a contract is concluded. The deposit will be returned when the contract is terminated; however, this may be used if there is any outstanding payments. • We may verify the submitted documents by checking with the issuer of the document. • We may stop the service and terminate the contract if there is any false information in the application (name, address, phone number, etc.) or if our bills are not being delivered because of an error in information in the application. • We may contact the given phone number or the contract owner for checking purposes. • It takes one to two months to complete direct debit arrangements after the application. Meanwhile, we ask you to pay at one of the nancial institutions listed on the reverse side of the bill, a convenience store, or post of ce using the payment slip attached to the bill. • We may restrict the use of the 3G communication service or 4G LTE/4G communication service for mobile phones or data communication terminals that were obtained illegally by criminal acts, such as robbery or swindle, or other illegal act (violation of Act for Prevention of Improper Use of Mobile Phones, document forgery, etc.), or the payment liability (including installment payment for advanced payment by a third party) is not ful lled or likely to be breached. • 3G communication service contract, 4G LTE/4G communication service contract, satellite phone and installment payment contracts, or indirect installment sales contracts may be declined due to credit check results. • Installment payment contracts or indirect installment sales contracts are limited to three per 3G communication service, 4G LTE/4G communication service agreement or satellite phone. Even if you have less than three installment payment contracts or indirect installment sales contracts, depending on the results of the investigation you may not be able to apply for a new installment payment contract or indirect installment sales contract. • In order to con rm user information, we ask that you voluntarily provide your user information (name, gender, date of birth). • The information in this document is current as of November 5, 2018. The information is subject to change.
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