Seafood Steamboat Set @ Sarkies Corner, E&O Hotel Penang
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Introduction
CHAPTER ONE INTRODUCTION 1.1 INTRODUCTION This study has been conducted at three Malay restaurants in Malaysia to investigate how restaurant customers experienced the factors that influence satisfaction in order to propose a conceptual framework of the customer satisfaction dining experience. The participants involved in the study were mainly restaurant customers to three Malay restaurants. Through the qualitative research method, comprising inductive analysis and multiple data collection techniques (i.e. in-depth interviews, observations and document) with a broad range of customers and insiders (restaurant manager and staff of restaurant front house department), a conceptual framework of the customer satisfaction dining experience was generated. The focus of discussion (Chapter 6) highlights the process and practices of customer dining experience, which in turns provides implications for restaurant management. This chapter contains of the academic context, overview of the study and outline of the thesis. 1.2 THE ACADEMIC CONTEXT The early 1970s saw the emergence of customer satisfaction as a legitimate field of inquiry (Barsky, 1992) and the volume of consumer satisfaction research had increased significantly during the previous four decades (Pettijohn et al., 1997). The issue of customer satisfaction has received great attention in consumer behaviour studies (Tam, 2000) and is one of the most valuable assets of a company (Gundersen et al., 1996). With regard to the food service industry, success in the industry depends on the delivery of superior quality, as well as the value and satisfaction of customers 1 (Oh, 2000). Most restaurateurs have realised the effect of customer satisfaction on customer loyalty for long-term business survival (Cho and Park, 2001), and have chosen to improve customer satisfaction in an attempt to achieve business goals (Sundaram et al., 1997). -
Home You Can Afford
KL CITY www.mvertica.com.my Home You Can Afford LIFE IN THE CAPITAL KL CITY SITUATED ON AN ESTABLISHED ADDRESS ALONG JALAN CHERAS AND 4.5KM TO KLCC - THE ALL-NEW M VERTICA IS A RARE, AFFORDABLE LUXURY BUILT OVER 11.25 ACRES - HOSTING A COMMUNITY OF PRACTICAL-SIZED UNITS DESIGNED FOR THE CONTEMPORARY URBAN FAMILIES. FACING THE FANTASTIC SKYLINE OF KL CITY CENTRE, THE ADDRESS FEATURES THE LARGEST FACILITIES DECK WITH LUSH LANDSCAPING, WHICH WEAVES BETWEEN IMPOSING RESIDENTIAL TOWERS - THE TALLEST IN THE DISTRICT. PRIME LOCATION Not only is M Vertica located close to KL's nancial centre and shopping district, the address is surrounded by matured city neighbourhoods with proximity to established amenities, ranging from local and international schools to retail and F&B establishments such as Velocity Mall (800m), TREC, MyTown and IKEA (2.5km). PART OF THE NEW SKYLINE Being the residents of the tallest residential towers in the Cheras district - over 50 storeys in height - you are practically part of the new city skyline. PRICELESS PANORAMA The design of the place is carefully positioned so that every unit enjoys unobstructed view of Kuala Lumpur city centre's iconic skyline. CONNECTIVITY & LINKAGES Be empowered with swift mobility - the efcient Maluri MRT-LRT interchange station is only a brief stroll away through a covered walkway, while there is excellent accessibility to networks of highways and roads, including a dedicated ramp from Jalan Cheras. Your address comes with KL's largest landscape-and-facilities deck for a high-rise. At 4.5 acres, your community space hosts elaborate garden landscaping and over 40 exclusive facilities, including rarely-offered big sports court such as for futsal and tennis. -
Penang Travel Tale
Penang Travel Tale The northern gateway to Malaysia, Penang’s the oldest British settlement in the country. Also known as Pulau Pinang, the state capital, Georgetown, is a UNESCO listed World Heritage Site with a collection of over 12,000 surviving pre-war shop houses. Its best known as a giant beach resort with soft, sandy beaches and plenty of upscale hotels but locals will tell you that the island is the country’s unofficial food capital. SIM CARDS AND DIALING PREFIXES Malaysia’s three main cell phone service providers are Celcom, Digi and WEATHER Maxis. You can obtain prepaid SIM cards almost anywhere – especially Penang enjoys a warm equatorial climate. Average temperatures range inside large-scale shopping malls. Digi and Maxis are the most popular between 29°C - 35 during the day and 26°C - 29°C during the night; services, although Celcom has the most widespread coverage in Sabah however, being an island, temperatures here are often higher than the and Sarawak. Each state has its own area code; to make a call to a mainland and sometimes reaches as high as 35°C during the day. It’s best landline in Penang, dial 04 followed by the seven-digit number. Calls to not to forget your sun block – the higher the SPF, the better. It’s mostly mobile phones require a three-digit prefix, (Digi = 016, Maxis = 012 and sunny throughout the day except during the monsoon seasons when the Celcom = 019) followed by the seven digit subscriber number. island experiences rainfall in the evenings. http://www.penang.ws /penang-info/clim ate.htm CURRENCY GETTING AROUND Malaysia coinage is known as the Ringgit Malaysia (MYR). -
Mini Buffet Menus Exclusively for Ximula Sail
Mini Buffet Menus Exclusively for Ximula Sail from www.catersmith.com.sg Rice | Choose 1 • Garlic Rice • Steamed White Rice Dessert | Choose 1 • Flan Pudding VIETNAMESE CUISINE • Banana Sago in Coconut Cream ★ S$25.90 per guest | Min. 10 guests | 8 Courses Fresh Rolls | Choose 1 • Prawn Fresh Spring Roll ★ • Grilled Pork Fresh Spring Roll • Mushroom and Tofu Fresh Spring Roll • Deep Fried Seafood Spring Roll ★ Appetisers | Choose 1 • Hue Minced Pork Lemongrass Skewers ★ • Grilled Minced Beef in Vine Leaves ★ Vietnamese Condiments • Fresh Vegetables and Vermicelli Meat | Choose 1 • Grilled Pork Chop • Signature Grilled Hand-Pulled Spring Chicken Served with Fresh Paper Rice and Spicy Salt Herb Seafood | Choose 1 • Dory Fillet with Spicy Tamarind Sauce ★ • Capellin, Squid, and Prawn Skewer Platter Tofu and Vegetables | Choose 1 • Sauteed Beancurd with Spicy Lemongrass Peanut Sauce ★ • Stir-fried Mixed Vegetables www.catersmith.com.sg PENANG CUISINE (HALAL) S$27.0 per guest | Min. 10 guests | 7 Courses THAI CUISINE S$25.90 per guest | Min. 10 guests | 8 Courses Appetisers | Choose 2 • Deep Fried Beancurd with Thai Apple Sauce Appetisers | Choose 2 • Penang Lor Bak ★ • BBQ Pork Skewers ★ • Chicken Satay with Peanut Sauce, Cucumber & Onion • Deep-fried Stuffed Chicken Wing • Crispy Spring Rolls Meat | Choose 1 • Penang Thai Mango Chicken ★ Meat | Choose 2 • Spring Onion and Ginger Beef • Stir-fried Chicken with Cashew Nuts • Chili Basil Pork ★ Seafood | Choose 1 • Chicken with Garlic Pepper • Salted Egg Prawns ★ • Sweet and Sour Fish Fillet -
Smart Gadgets for Everyone with Ezypay
Smart Gadgets for everyone with EzyPay Promotion is valid from now until 31 July 2013, unless stated otherwise. The tenure of the 0% Instalment Plan is applicable up to 36 months and varies on individual outlets. This promotion does not include delivery / transportation charges and not valid with other promotion, while stocks last. Payment must be made using Maybankard MasterCard or Visa Credit Card. The 3x TreatsPoints is inclusive of 1x base point and 2x bonus points and is not applicable to Maybankard World MasterCard Cardmembers. Log on to www.maybank2u.com for more details, terms and conditions. Connect with us on: Maybank @MyMaybank Humanising Financial Services Across Asia. Toll Free: 1800-88-1832 Website: www.courts.com.my Maybankard 0% EzyPay 12 months Instalment Plan Panasonic 50” Plasma TV (THP50X50K) + Panasonic DVD Mini HiFi (SCVKX20) RM233.16 x 12 mths RM2,798 (NP: RM3,498) Samsung 46” Full HD LED TV (UA46ES5600) + Samsung DVD Home Theater System (HTE453HK) RM308.16 x 12 mths RM3,698 (NP: RM4,348) Philips 46” Full HD LED TV (46PFL3507S) + Philips DVD Home Theater System (HTS3531) RM233.16 x 12 mths RM2,798 (NP: RM3,458) Offer valid in package deal. Free gift not entitle. Philips 47” LED TV 47PDL6907 Sharp 60” LED TV LC-60LE940X • Full HD 3D Smart LED TV • Full-HD LCD TV with Direct LED Backlight • Integrated Wifi to Use Smart TV Wirelessly • Resolution 1,920 x 4 x 1,080 • 600Hz, 4 x HDMI, 3 x USB FREE Extended Warranty up to FREE Extended Warranty up to 5 Years worth up to RM1,755 5 Years worth up to RM1,055 RM833.25 x 12 mths RM541.58 x 12 mths RM9,999 RM6,499 IKANO Power Centre, PJ 03-7718 5200 • Mid Valley Megamall, KL 03-2282 2860 • Sunway Pyramid, PJ 03-5622 1300 • AEON Bukit Tinggi , Klang 03-3326 2631 • Queensbay Mall, Penang 04-630 8210 • Pavilion, KL 03-2142 3735 • 1 Mont Kiara, KL 03-6203 6380 • Citta Mall, PJ 03-7846 1025 • Setia City Mall, Selangor 03-3345 6085 • Paradigm Mall, PJ 03-7887 3589 • Ampang Point, KL 03-4260 1020 • www. -
MR.DIY X Shopeepay RM4 Cashback 2021 Locate Your Nearest MR.DIY Stores Now NO. STORE NAME 1 1 Arena Tawau 2 1 Beaufort Commercia
MR.DIY x ShopeePay RM4 Cashback 2021 Locate Your Nearest MR.DIY Stores Now NO. STORE NAME 1 1 Arena Tawau 2 1 Beaufort Commercial Kk 3 1 Borneo Hypermall 4 1 Segamat 5 1 Shamelin Mall 6 1 Telipok Tuaran Sabah 7 1 Utama Bandar Utama 8 1st Avenue Mall 9 3 Damansara 10 88 Marketplace, Kota Kinabalu 11 9 Avenue Nilai 12 A Mart Kempas 13 Aeon Alpha Angle 14 Aeon Au2 15 Aeon Bandaraya Melaka 16 Aeon Big Bukit Minyak 17 Aeon Big Bukit Rimau 18 Aeon Big Kluang 19 Aeon Big Kluang - (2) 20 Aeon Big Puchong Utama 21 Aeon Big Seri Petaling 22 Aeon Big Subang Jaya 23 Aeon Big Tun Hussein Onn 24 Aeon Big Tun Hussein Onn 25 Aeon Big Wangsa Maju 2 26 Aeon Ipoh Station T18 27 Aeon Mall Klebang Ipoh 28 Aeon Mall Kota Bahru 29 Aeon Mall Kuching Central 30 Aeon Mall Shah Alam 31 Aeon Mall Taman Maluri Cheras 32 Aeon/Jusco Kulai Jaya 33 Aeon/Jusco Mall Bm 34 Aeonbig Ampang 35 Aeonbig Ipoh Phase 1 36 Aeonbig Ipoh, Phase 2 37 Aeonbig Kepong 38 Aeonbig Penang Prai 39 Aeroville Mall Kuching 40 Aiman Mall, Kota Samarahan Sarawa 41 Alamanda Putra Jaya 42 All Season Place 43 Amanjaya Mall,Sungai Petani 44 Amber Plaza,Jalan Jelawat Cheras 45 Amcorp Mall, Pj 46 Ampang Point Shopping 47 Aneka Jerai Plaza 48 Angsana Ipoh Mall 49 Atria Shopping Gallery 50 Aurora Place@ Bukit Jalil 51 Avenue K, Ampang 52 Axis 53 Ayer Tawar, Perak 54 Balakong 55 Balok Darat Kuantan 56 Balwin Business Center Tapah 57 Bandar Baru Ayer Hitam 58 Bandar Baru Betong 59 Bandar Baru Jerteh, Terengganu 60 Bandar Baru Kubang Kerian 61 Bandar Baru Permyjaya Emart Tudan 62 Bandar Bestari Jasin 63 Bandar Bukit Sentosa 64 Bandar Bukit Tinggi, Klang 65 Bandar Cheras Batu 11 66 Bandar Darulaman Jaya, Jitra 67 Bandar Indera Mahkota 68 Bandar Kok Lanas,Ketereh 69 Bandar Maran, Pahang 70 Bandar Pasir Puteh 71 Bandar Perdana Sandakan 72 Bandar Perlan. -
List of Asian Cuisines
List of Asian cuisines PDF generated using the open source mwlib toolkit. See http://code.pediapress.com/ for more information. PDF generated at: Wed, 26 Mar 2014 23:07:10 UTC Contents Articles Asian cuisine 1 List of Asian cuisines 7 References Article Sources and Contributors 21 Image Sources, Licenses and Contributors 22 Article Licenses License 25 Asian cuisine 1 Asian cuisine Asian cuisine styles can be broken down into several tiny regional styles that have rooted the peoples and cultures of those regions. The major types can be roughly defined as: East Asian with its origins in Imperial China and now encompassing modern Japan and the Korean peninsula; Southeast Asian which encompasses Cambodia, Laos, Thailand, Vietnam, Brunei, Indonesia, Malaysia, Singapore, and the Philippines; South Asian states that are made up of India, Burma, Sri Lanka, Bangladesh and Pakistan as well as several other countries in this region of the Vietnamese meal, in Asian culture food often serves as the centerpiece of social continent; Central Asian and Middle gatherings Eastern. Terminology "Asian cuisine" most often refers to East Asian cuisine (Chinese, Japanese, and Korean), Southeast Asian cuisine and South Asian cuisine. In much of Asia, the term does not include the area's native cuisines. For example, in Hong Kong and mainland China, Asian cuisine is a general umbrella term for Japanese cuisine, Korean cuisine, Filipino cuisine, Thai cuisine, Vietnamese cuisine, Malaysian and Singaporean cuisine, and Indonesian cuisine; but Chinese cuisine and Indian cuisine are excluded. The term Asian cuisine might also be used to Indonesian cuisine address the eating establishments that offer a wide array of Asian dishes without rigid cuisine boundaries; such as selling satay, gyoza or lumpia for an appetizer, som tam, rojak or gado-gado for salad, offering chicken teriyaki, nasi goreng or beef rendang as the main course, tom yam and laksa as soup, and cendol or ogura ice for dessert. -
FREEHOLD Theurbanite Effect BEGINS HERE Experiences Work Smart That Pop
FREEHOLD THEUrbanite Effect BEGINS HERE EXPERIENCES WORK SMART THAT POP CONVENIENCE IS HERE SHOOT AND SCORE FOR CREATIVE S TAY ENERGY SMART GO FURTHER Introducing Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy, and endless possibilities. Trion@KL is convenience you can own as a freehold serviced apartment. OVERVIEW PROJECT NAME LAND TENURE Trion@KL Freehold DEVELOPER LAND ACRE Binastra Land Sdn Bhd 4.075 acres LOCATION COMPONENTS Kuala Lumpur 2 Blocks 66-Storey Serviced Apartment 1 Block 37-Storey Serviced Apartment Mercure Kuala Lumpur ADDRESS Commercial Component Jalan Sungai Besi, off Jalan Chan Sow Lin, Kuala Lumpur BOLT (TOWER A) – 66-Storey NEO (TOWER B) – 66-Storey SHEEN (TOWER C) – 56-Storey OVERVIEW TOTAL UNITS (RESIDENTIAL) 1344 | BOLT (TOWER A) - 536 , NEO (TOWER B) - 592, SHEEN (TOWER C) - 216 Unit Per Floor (Residental) BOLT (Tower A) - 10 units/floor | NEO (Tower B) - 11 units/floor | SHEEN (Tower C) - 8 units/floor No. of Lift BOLT (Tower A) - 6 + 1 | NEO (Tower B) - 6 + 1 | SHEEN (Tower C) - 4 + 1 Total No. of Retail Lots 38 Total of Retail lot GFA 86,047 SQ. FT. Total No. of Hotel Rooms 235 Rooms Schedule of Payment Under Schedule H (Applicable to residential unit only) Expected 1st SPA Signing Yet To Confirm Expected Completion Date Q4 of 2023 Maintenance Fee Estimated RM 0.36 psf , Total Carparks Residential - 1,881 | Hotel - 158 | Retail - 244 | Total - 2,283 Selling Price BOLT (Tower A) - RM549,800 - RM946,800 NEO (Tower B) - RM549,800 - RM914,800 SHEEN (Tower C) - RM594,800 - RM831,800 A WORLD OF EASE SEAMLESS CONNECTIVITY Live close to five major roads and highways: Jalan Tun Razak, Jalan Istana, Jalan Sungai Besi, the Besraya Highway, INTEGRATED and the Maju Expressway (MEX). -
George Town Or Georgetown , Is the Capital of the State of Penang In
George Town[1] or Georgetown[2], is the capital of the state of Penang in Malaysia. Named after Britain's King George III, George Town is located on the north-east corner of Penang Island and has about 220,000 inhabitants, or about 400,000 including the suburbs. Formerly a municipality and then a city in its own right, since 1976 George Town has been part of the municipality of Penang Island, though the area formerly governed by the city council is still commonly referred to as a city, and is also known as Tanjung ("The Cape") in Malay and 喬治市 (Qiáozhì Shì) in Chinese. [edit]History George Town was founded in 1786 by Captain Francis Light, a trader for the British East India Company, as base for the company in the Malay States. He obtained the island of Penang from the Sultan of Kedah and built Fort Cornwallis on the north-eastern corner of the island. The fort became the nexus of a growing trading post and the island's population reached 12,000 by 1804. The town was built on swampy land that had to be cleared of vegetation, levelled and filled. The original commercial town was laid out between Light Street, Beach Street (then running close to the seashore), Malabar Street (subsequently called Chulia Street) and Pitt Street (now called Masjid Kapitan Keling Street). The warehouses and godowns extended from Beach Street to the sea. By the 1880s, there were ghauts leading from Beach Street to the wharf and jetties as Beach Street receded inland due to land reclamation. -
Conjosé Restaurant Guide the 60Th World Science Fiction Convention
ConJosé Restaurant Guide The 60th World Science Fiction Convention McEnery Convention Center San José, California Codes Used in this Guide Distance: Amounts: A Short walk $ Cheap B Walking distance $$ Reasonable C Car required $$$ Expensive D Long car ride $$$$ Very expensive E In another city Codes: B Breakfast NCC No Credit Cards BW Beer & Wine Only NR No Reservations D Dinner OS Outdoor Seating DL Delivers PP Pay Parking FB Full Bar R Romantic FP Free Parking RE Reservations Essential GG Good for Groups RL Reservations Recommended IWL Impressive Wine List for Large Parties KF Kid Friendly RR Reservations Recommended L Lunch SF Smoke Free TO Take Out LL Open Late (11:00 PM) TOO Take Out Only LLL Open Very Late (12:30 AM) LM Live Music VP Valet Parking ConJosé Restaurant Guide The 60th World Science Fiction Convention 29 August through 2 September 2002 McEnery Convention Center San José, California Karen Cooper & Bruce Schneier Restaurant Guide Reviews by Karen Cooper and Bruce Schneier Cover Art: David Cherry Copyediting & Proofreading: Beth Friedman Layout & Design: Mary Cooper © 2002 San Francisco Science Fiction Conventions, Inc., with applicable rights reverting to creators upon publication. “Worldcon,” “World Science Fiction Convention,” “WSFS,” “World Science Fiction Society, “NASFIC,” and “Hugo Award” are registered service marks of the World Science Fiction Society, an unincorporated literary society. ConJosé is a service mark of San Francisco Science Fiction Conventions, Inc. Table of Contents Welcome ......................................................................................................7 -
Philadelphia Restaurant Guide Recommended Downtown Restaurants
Philadelphia Restaurant Guide Recommended Downtown Restaurants Notes: 1. WELCOME - Philadelphia is a great ea=ng town, so plan to sample the diverse cuisines from local Italian to Ethiopian to celebrity chef hot spots. This sec=on of the restaurant guide (pages 1-20) highlights recommended restaurants and will help you find great places for every meal. It includes a variety of choices and should cater to many tastes and budgets. All of the restaurants are located in Center City (downtown) and can be reached on foot, by public transporta=on, or by cab. Philly is a city of neighborhoods, so this part of the guide is organized by neighborhood. Each sec=on includes informa=on about how to reach each neighborhood. Nearly all are no farther than a short cab ride away. Public transporta=on is also available; trains along Broad St or Market St will service some neighborhoods, and buses will service most others. Riders 65 and older ride free on all buses; just show your ID to the driver. 2. BYOB - Philly features a number of restaurants do not serve alcoholic beverages, but instead are Bring Your Own BoQle (BYOB). Guests are encouraged to bring their own wine, beer, or other drinks. Most of these restaurants offer excellent food at fair prices. Many are chef-owned and it's not unusual to find the chef/owner in the kitchen. You can buy beer at many local stores, including delis, and a complete offering of alcoholic beverages at the nearby State stores at 1218 Chestnut St and 5 N 12 St across from the MarrioQ. -
President's Message
President’s message Warmest greetings from the Board of Committee and Honorable Advisers ! Message from First of all, my sincere thanks to the Organizing Chairman & his team for penang chefs association giving me this opportunity to pen a few words. Here I must put in record, that the organizing team led by Organizing Chairman Chef Beh has done a very good job in putting this wonder program and most of all the dinner President at Ixora Hotel. I understand, to organize a dinner like this is a very difficult task moreover during this challenging time. So please let enjoy it! I trust that Peter Chan Weng Seng Chef Beh has lined up a wonderful spread of food and beverages for you to PJK , PJM rekindle your comradeship with each other whilst at the same time making • Ex-Chairman - Chefs Association of new acquaintances. Malaysia, Penang Chapter • Director - Asia Food Festival FYI, Penang Chefs Association was duly registered on 12 November 2014 2014 / 2016 • Organizing Chairman - with the consent of the Chefs Association of Malaysia, Penang Chapter Penang Chefs Challenge members. Therefore all the CAM Pg. Chapter members shall be transfer into • Board of Adviser for Hospitality & Tourism - KDU College Penang Penang Chefs Association provided that they are still active. (Please refer • Board of Adviser for Culinary Skills - your membership with our Secretary General for the updates) Sri Bayan Culinary Academy • Diploma in Professional Chefs Training • Professional Certificate in Global Hence, Penang Chefs Association is now slightly more than 1 year old! Master Chef Happy Anniversary! Our Association whatever you name it; Penang Hotel • Certificate in Nutrition & Health Chefs Association, Chefs Association of Malaysia, Penang Chapter or now • WACS Approved “B” Judges Penang Chefs Association main objective is to foster great friendship through comradeship by sharing culinary knowledge and exchange new ideas and technology.