Transdev Selects Mccloud Transportation to Conduct Mystery

Paratransit | ADA Compliance | Fixed Route | Rail | Shuttle | Operational Analysis press release Transdev selects McCloud Transportation to conduct Mystery Rider Program for Tri-Rail operation Mystery riders and other evaluation methods were utilized in accordance with proven quality assurance strategies and best practices Odessa, FL. (July 2016) – Transdev selected McCloud Transportation to conduct a Mystery Rider Service Quality Monitoring Assessment of the Tri-Rail service it manages and operates for South Florida Regional Transit Authorityʼs (SFRTA). Key focal areas of the Tri-Rail assessment included the following: > Trains – safety, accessibility, comfort, boarding, Bike Coach, cleanliness, restroom facilities, on-time performance, announcements, staff courtesy, knowledge and professionalism. > Stations – safety, customer amenities (benches, shelters), cleanliness, staff courtesy, knowledge, professionalism, announcements, and informational signage. > Ticketing – ticket vending machines (TVM), convenience and ease of use of the TVMs, locations, instructions, and fare enforcement. > Tri-Rail App – ease of use, accuracy, quality and quantity of information., rail cars, accessibility, comfort, boarding, stations, amenities, ticketing, and the Tri-Rail mobile app. The assessment was conducted over a seven-day period using a statistically valid sample of observations. Some observations were performed by a person with a disability who used a motorized wheelchair in order to evaluate service compliance with the ADA. “McCloud Transportation is excited about being selected by Transdev to evaluate the quality of service provided to Tri-Railʼs customers,” said Elaine R. McCloud, President and Chief Executive Officer for McCloud Transportation. Transdev North America is the largest private sector operator of multiple modes of transit in North America. McCloud Transportation is a multimodal transportation consulting firm that specializes in ADA paratransit operations reviews, fixed-route bus and rail operational analyses, performance audits, safety reviews, and service quality monitoring. For more information, visit www.McCloudTrans.com or call (813) 920-8683. Contact: Elaine R. McCloud | [email protected] 18740 Hillstone Dr., Odessa, FL 33556 office | (813) 920-8683 tel | (813) 920-8630 fax .

Copy Link

Recommended publications

Ðə Məʊˈbɪlɪtɪ ˈkʌmpənɪ
/ ðə məʊˈbɪlɪtɪ ˈkʌmpənɪ / Since 1853. Best known as Transdev. To be the mobility company is very ambitious but also very modest: to bring and build THE solution for clients, only the result counts! The commitment is to be the company that operates the best daily mobility options, in a spirit of open partnership serving communities and people, and with innovation and sustainability in mind at all times. 2 transdev.com THANK YOU TO OUR CONTRIBUTORS. Publication director: Pascale Giet. Photo credits: A. Acosta, W. Beaucardet, CDGVal, Connexxion, O. Desclos, J.-F. Deroubaix, Focke Strangmann, Fotopersbureau HCA/P. Harderwijk, P. Fournier, GettyImages/Westend61, Groupeer, T. Itty, Joel, S. van Leiden, Lizafoto/L. Simonsson, J. Locher, J. Lutt, U. Miethe, J. Minchillo, Mobike, Moovizy Saint-Etienne, Rouen Normandie Autonomous Lab, RyanJLane, Schiphol, T. Schulze, Service photographique The mobility company The mobility de Mulhouse Alsace Agglomération, SkyScans/D. Hancock, A. Oudard Tozzi, Transdev Australasia, Transdev Australia, Transdev et Lohr, Transdev North Holland, Transdev Sweden, Transdev USA, Transport de l’agglomération Nîmoise, Urbis Park, R. Wildenberg. This document is printed on FSC-certiﬁ ed paper made from 100% recycled pulp by an Imprim’Vert-labelled professional. Partner of the Global Compact Design-production-editing: / Publication May 2019. TRANSDEV 10 Our people at the heart of Transdev’s value proposition 14 Meeting the expectations of our clients and passengers 28 Responsibility means being a local economic and social actor 32 Personalized 34 Autonomous 36 Connected 38 Electric 40 & Eco-friendly The mobility company The mobility TRANSDEV 2 Transdev ID* As an operator and global integrator of mobility, Transdev gives people the freedom to move whenever and however they choose.
[Show full text]
Transdev Australasia Submission For: NTC - Developing a Heavy Vehicle Fatigue Data Framework
Transdev Australasia submission for: NTC - Developing a heavy vehicle fatigue data framework Company Overview Transdev Australasia (Transdev) is a public transport operator in Australia and New Zealand − delivering more than 120 million customer journeys each year. The company employs 5,300 staff across five modes of transport in seven distinct locations across Australasia. Transdev has light rail operations in Sydney, and bus operations in metropolitan Sydney, Melbourne, Brisbane, Perth and Darwin. It operates ferries in Brisbane and in Sydney in a joint venture with Transfield Services. Response for consideration Summary of Fatigue issues – In principle, Transdev considers that the heavy vehicle fatigue data framework (the framework) is a step in the right direction for industry. The Heavy Vehicle National Law (HVNL) and framework should encapsulate every aspect of compliance, monitoring and review across all states and territories prior to establishing standard data criteria for the framework. This means that legislation, policy, enforcement, medical standards, data capturing and reporting all need to be consistent or standardised across all jurisdictions. The HVNL currently regulates heavy vehicle driver fatigue in every Australian jurisdiction except WA and the NT. With regards to priorities in the operation of Metropolitan and Regional busses, it is the quantity and quality of sleep that impacts on driver well-being, which in turn affects their fitness to work and should be examined together as a whole. The framework was established for heavy vehicle drivers who typically do long haul journeys that are most at risk. The current framework has a minimal focus on Metropolitan/Regional bus drivers, who work shifts and fluctuate under / above the 100km radius.
[Show full text]
A Bid for Better Transit Improving Service with Contracted Operations Transitcenter Is a Foundation That Works to Improve Urban Mobility
A Bid for Better Transit Improving service with contracted operations TransitCenter is a foundation that works to improve urban mobility. We believe that fresh thinking can change the transportation landscape and improve the overall livability of cities. We commission and conduct research, convene events, and produce publications that inform and improve public transit and urban transportation. For more information, please visit www.transitcenter.org. The Eno Center for Transportation is an independent, nonpartisan think tank that promotes policy innovation and leads professional development in the transportation industry. As part of its mission, Eno seeks continuous improvement in transportation and its public and private leadership in order to improve the system’s mobility, safety, and sustainability. For more information please visit: www.enotrans.org. TransitCenter Board of Trustees Rosemary Scanlon, Chair Eric S. Lee Darryl Young Emily Youssouf Jennifer Dill Clare Newman Christof Spieler A Bid for Better Transit Improving service with contracted operations TransitCenter + Eno Center for Transportation September 2017 Acknowledgments A Bid for Better Transit was written by Stephanie Lotshaw, Paul Lewis, David Bragdon, and Zak Accuardi. The authors thank Emily Han, Joshua Schank (now at LA Metro), and Rob Puentes of the Eno Center for their contributions to this paper’s research and writing. This report would not be possible without the dozens of case study interviewees who contributed their time and knowledge to the study and reviewed the report’s case studies (see report appendices). The authors are also indebted to Don Cohen, Didier van de Velde, Darnell Grisby, Neil Smith, Kent Woodman, Dottie Watkins, Ed Wytkind, and Jeff Pavlak for their detailed and insightful comments during peer review.
[Show full text]
Working on Tomorrow Today the Epping to Chatswood Rail Line in Sydney Is the Most Sophisticated Underground Rail Link in Australia
Working on tomorrow today The Epping to Chatswood rail line in Sydney is the most sophisticated underground rail link in Australia. Transfield Services maintains the tunnel, underground systems and technologies for our client, RailCorp. Pictured are Transfield Services employees [from left] Development Manager Infrastructure, Steve Johnson, Contract Manager Rail, Simon Turner and Corporate Communications Manager, Felicity Pontoni. Contents 2 004 Business snapshot 006 Financial highlights 008 Chairman’s report 010 Managing Director and CEO’s report 014 Board of Directors 016 Senior executive team 018 Review of operations 0 18 Australia and New Zealand 024 Americas 028 Middle East and Asia 032 Transfield Services Infrastructure Fund 034 Business highlights Safety performance Innovation Training and development Sustainability Client testimonials 036 Working on tomorrow’s governance 043 Financial report 143 Corporate directory All financials are in Australian dollars unless otherwise specified. The financial figures provided in the front section of the report (pages 1 to 42) have been rounded. In some cases, totals and percentages have been calculated from financial figures that have not been rounded, hence some financials and percentages may not add up exactly. Notice of Annual General Meeting Shareholders are advised that the 2010 Annual General Meeting of Transfield Services will be held on Thursday, 21 October at 10.00am (AEDST), at the AGL Theatre, Museum of Sydney, Corner Phillip and Bridge Streets, Sydney, New South Wales. Transfield Services Sustainability Report Transfield Services also produces an annual Sustainability Report featuring case studies and images from around the world of how we work with our clients, partners and communities to achieve sustainable outcomes.
[Show full text]
Sorta Planning and Operations Committee Meeting Tuesday, June 11Th, 2019- 9:00 A.M. Sorta/Metro Board Room 602 Main Street, Suit
SORTA PLANNING AND OPERATIONS COMMITTEE MEETING TUESDAY, JUNE 11TH, 2019- 9:00 A.M. SORTA/METRO BOARD ROOM 602 MAIN STREET, SUITE 1200 CINCINNATI, OHIO General Items: Call to order Pledge of Allegiance Recite Vision and Mission Statement 1. Approval of Planning & Operations Committee Minutes: May 14th, 2019 2. Good News! OTP Project and Maintenance Update (John Ravasio) Briefing Items 3. Rider Advisory Committee Update (Dave Etienne) 4. Ridership Reports for May 2019 (Mark McEwan) Action Items: 5. Proposed Motion: Adoption of SORTA Guiding Principles for the Restructuring of the Cincinnati Streetcar Operations and Maintenance Intergovernmental Agreement (OMIGA) (Paul Grether) 6. Proposed Resolution: Approval of Amendment #2 to the Cincinnati Streetcar Operations and Maintenance Intergovernmental Agreement (OMIGA) To Begin Transition of Responsibilities to the City of Cincinnati (Paul Grether)…To be discussed at meeting Other Items: Adjournment The next regular meeting of the Planning & Operations Committee has been scheduled for Tuesday, July 9th, 2019 at 9:00 a.m., the SORTA/Metro Board Room, 602 Main Street, Suite 1200, Cincinnati, Ohio The SORTA Board of Trustees may go into Executive “Closed” Session under the Ohio Open Meetings Act: Section 121.22(G)(1) To consider appointment, employment, dismissal, discipline, promotion, demotion, or compensation of a public employee…; Section 121.22(G)(2) To consider the purchase of property for public purposes….; Section 121.22(G)(3) Conferences with an attorney for the public body concerning
[Show full text]
Transdev Saves 73% on Disaster Recovery of Business-Critical Microsoft Workloads
Transdev Saves 73% on Disaster Recovery of Business-Critical Microsoft Workloads Overview target on-prem DR site, since the primary site had been refreshed at the With billions of passengers around the world relying on Transdev infrastructure level while the target had not. business continuity to get to schools, jobs, and vacation destinations, Transdev can’t take risks with their IT availability. When the time came As Matthieu Traverse, Lead IT Architect at Transdev, describes, “we to refresh their disaster recovery (DR) infrastructure, Transdev turned identified that the cloud was the right strategy for the evolution of to Gekko to help them design a reliable, cost-effective, AWS-integrated our internal IT infrastructure, and since we needed to refresh the DR DR strategy. infrastructure, we took the opportunity to build it directly in the cloud… We wanted to create something that would not lock us into the old world.” After testing their most complex workloads with multiple potential As a result, Transdev turned to Gekko for disaster recovery expertise, and solution providers, Transdev and Gekko ultimately chose to help define, orchestrate, and build a new cloud-based DR strategy. CloudEndure Disaster Recovery, which was the only technology that Traverse worked with Julian Favre, co-founder and managing director of could dependably handle failover and failback of their critical MSCS Gekko, to find a DR solution that would protect Transdev’s IT environment. (Microsoft Cluster Server) workloads into AWS. Transdev customers can now rest assured that their transportation provider has prioritized keeping them on the go. “We estimate that building our DR in the Company cloud was 73% cheaper than if we built the Transdev is an international transportation company headquartered same solution on-prem.” in France, with 85,000 employees in more than 20 countries.
[Show full text]
Light Rail the Expertise of a Partner Attuned to the Needs of Local Communities and Passengers
PORTFOLIO OF EXPERTISE Light rail The expertise of a partner attuned to the needs of local communities and passengers As the trusted partner for local authorities, our objective is to offer innovative, reliable mobility solutions, combining operational performance excellence with a sense of public interest. Solutions that contribute to quality of life and the harmonious development of regions, customized to respond to specific local conditions. Solutions that meet the needs of all and provide the high quality of service expected by travelers. Solutions for public transportation that ensure mobility for people -- today and tomorrow. Attuned to the individual expectations of customers and passengers and the changing needs of communities, Transdev teams engage with our local partners on a daily basis. Our international profile and the diversity of our professions enable us to conceive the most innovative responses to keep our passengers connected when they’re on the move, with simple and seamless mobility. Designing the solutions that we deliver to each traveler we serve is our inspiration. Mobility inspired by you. Jean-Marc Janaillac Chief Executive Officer, Transdev Light rail: a breath of fresh air for cities Around the world, light rail transit (LRT) has become the symbol of a revival in public transportation. With around 400 systems already running in 50 countries and another 260 being built or on the drawing board, light rail is enjoying a new golden age in cities eager to promote more sustainable travel solutions. Passengers overwhelmingly support a major shift back to a transit system transformed by high-end design and the highest standards of service.
[Show full text]
Tri-Rail Conductors and Engineers Agreement
AGREEMENT EFFECTIVE JULY 1, 2014 BY AND BETWEEN TRANSDEV SERVICES INC. AND ITS ENGINEERS AND CONDUCTORS REPRESENTED BY THE INTERNATIONAL ASSOCIATION OF SHEET METAL, AIR, RAIL AND TRANSPORTION WORKERS TRANSPORTATION DIVISION (SMART-TD) INDEX A RULE PAGE Annulment of Assignments . 8 10 Approval of Application . 26 25 Attending Court or Coroner’s Inquest . 20 18 B RULE PAGE Basis of Pay……… . 2 2 Bereavement Leave . 21 19 Bulletins and Assignments . 6 7 C RULE PAGE Calls for Extra List Employees . 16 16 Claim and Grievance Procedure . 24 22 Crew Consist . 9 11 Cutoff Enroute . 17 16 D RULE PAGE Deadheading . 13 15 Deferred Starting Time . 14 15 Discipline . 23 20 Dues Deduction . 30 27 Duration of Agreement . 42 39 E RULE PAGE Electric Lanterns/Flash Lights . 32 29 Expenses Away From Home . 18 17 Extra Board . 10 11 F RULE PAGE Filling Engineer and Conductor Vacancies . 11 12 401(k) Plan. 40 37 i H RULE PAGE Health and Welfare Benefits . 38 34 Hold Downs . 29 27 Holidays . 33 29 J RULE PAGE Jury Duty . 22 19 L RULE PAGE Leave of Absence . .. 25 24 Laying Off/Reporting . 15 15 Locker Facilities . 28 26 M RULE PAGE Meal Period . 31 29 Medical Coverage . .. Appendix A 40 Medical Coverage Continuation . Appendix B 42 Military Training . 36 33 P RULE PAGE Personal Days . 41 38 Periodic Training, Qualifying, and Examination. 19 17 Physical Re-Examinations . 27 26 Portable Radios . 34 32 R RULE PAGE Reducing and Increasing Forces . 7 9 Relief Day Work . 12 14 ii S RULE PAGE Scope, Definitions. and General .
[Show full text]
Artificial Intelligence in Mass Public Transport
ASIAPACIFIC REPORT ARTIFICIAL INTELLIGENCE IN MASS PUBLIC TRANSPORT Executive Summary THE STUDY The research topic: Artificial Intelligence (AI) in Mass Public FUNDING ACKNOWLEDGEMENT Transport, is the first study to be conducted by UITP Asia- Pacific Centre for Transport Excellence (AP CTE) under This study was supported by funding received by UITP and a joint-funded research programme between International LTA. Association of Public Transport (UITP) and Land Transport Authority (LTA). The year-long project commenced in late 2017 with the following insight collection approach: review of literature, quantitative survey, use-cases, experts’ blogs, PROJECT TEAM expert roundtable and ideation workshops. The recent boom of artificial intelligence (AI) over the UITP ASIA-PACIFIC CENTRE FOR TRANSPORT last decade has been triggered by advances in machine EXCELLENCE learning and deep learning. Many industries are adopting Gayang HO, Leader of Research & Policy Development AI and integrating this technology into their services and Clémence MORLET, Researcher products, impacting peoples’ everyday life. The objective of this study is to demystify AI, raise awareness in the public transport sector by landscape analysis and provide insights LAND TRANSPORT AUTHORITY, SINGAPORE to organisations who may be considering AI-powered TECHNOLOGY AND INDUSTRY DEVELOPMENT solutions. LOOI Teik Soon, Dean of LTA Academy The report outlines current use-cases of AI applications in Dr Evan GWEE, Deputy Director (Transport Research) public transport and what the future might hold for AI in Dr Joel TEO, Manager (Transport Research) public transport systems. Early adopters and progressive Dr Peisi KEG, Deputy Manager (Transport Research) public transport stakeholders anticipate that artificial intelligence is, and will be, further embedded in the future of mobility.
[Show full text]
(Sso) Program 2019 Annual Program Status Report
RAIL TRANSIT STATE SAFETY OVERSIGHT (SSO) PROGRAM 2019 ANNUAL PROGRAM STATUS REPORT Calendar Year 2019 As of December 31, 2019 ODOT SSO 2019 Program Status Report Introduction This 2019 Annual Program Status Report highlights activities and accomplishments from the Ohio Department of Transportation (ODOT) Rail Transit State Safety Oversight (SSO) program, focused on calendar year 2019. This annual report is required by the Federal Transit Administration (FTA) SSO Rule, 49 Code of Federal Regulations (CFR) Part 674.13(a)(7): At least once a year, the SSOA [state safety oversight agency] reports the status of the safety of each rail fixed guideway public transportation system to the Governor, the FTA, and the board of directors, or equivalent entity, of the rail fixed guideway public transportation system. The Ohio rail transit agencies (RTAs) included in this SSO program are the Greater Cleveland Regional Transit Authority (GCRTA) – heavy and light rail systems, and the City of Cincinnati and Southwest Ohio Regional Transit Authority (SORTA) – the Cincinnati Bell Connector streetcar system. In Ohio, the designated state safety oversight agency (SSOA) is the ODOT Office of Transit. This office provides financial and technical assistance to public transit systems, local governments, and human service agencies throughout the state for the planning, establishment, and operation of those public transit systems. The ODOT SSO program has provided safety oversight for GCRTA since the beginning of the program (1996) and now for the Cincinnati Bell Connector Streetcar since 2012. FTA’s New Safety Program Updates The SSO program regulation (49 CFR Part 674) became effective April 15, 2016 and each of the 31 state programs was required to be Certified by FTA as compliant within three years or by April 15, 2019.
[Show full text]
Transport Committee
Transport Committee Value added? The Transport Committee’s assessment of whether the bus contracts issued by London Buses represent value for money March 2006 The Transport Committee Roger Evans - Chairman (Conservative) Geoff Pope - Deputy Chair (Liberal Democrat) John Biggs - Labour Angie Bray - Conservative Elizabeth Howlett - Conservative Peter Hulme Cross - One London Darren Johnson - Green Murad Qureshi - Labour Graham Tope - Liberal Democrat The Transport Committee’s general terms of reference are to examine and report on transport matters of importance to Greater London and the transport strategies, policies and actions of the Mayor, Transport for London, and the other Functional Bodies where appropriate. In particular, the Transport Committee is also required to examine and report to the Assembly from time to time on the Mayor’s Transport Strategy, in particular its implementation and revision. The terms of reference as agreed by the Transport Committee on 20th October 2005 for the bus contracts scrutiny were: • To examine the value for money secured by the Quality Incentive Contracts issued by London Buses to bus operators. This will include o An examination of the penalty/bonus element to the Quality Incentive Contracts o An examination of operator rate of return and operator market share o An examination of the criteria by which the subsidy’s value for money is judged • To compare all of the above with other contracting arrangements within the UK and other international major cities Please contact Danny Myers on either 020 7983 4394 or on e-mail via [email protected] if you have any comments on this report the Committee would welcome any feedback.
[Show full text]
Funding Local Public Transportation I. Metro A. SORTA, Early History In
Funding Local Public Transportation I. Metro A. SORTA, early history In 1969 the Southwest Ohio Regional Transit Authority was established by Hamilton County with Hamilton County as its jurisdiCtion. In 1971 SORTA proposed a property tax levy to County voters whiCh was to be Coupled with matching funds from the federal government to be used to purChase CinCinnati Transit, InC. The proposal was the first of several unsuCCessful attempts (1971, 1979, and 1980) to seCure County-wide funding for the publiC transit system. In 1972-3 the City of CinCinnati suCCessfully proposed a Charter amendment on the ballot to raise the City earnings tax 0.3% for publiC transit purposes only, purChased the bus system and Contracted with SORTA to run the transit system. The most reCent attempt to widen the funding base was the 2002 Metro Moves proposal for a regional bus and rail system. It failed, although there was support from CinCinnati voters. B. SORTA, today SORTA is a tax-supported politiCal subdivision of the State of Ohio. SORTA is governed by a 13- member volunteer Citizens’ board of trustees. Seven trustees are appointed by the City of CinCinnati and six are appointed by Hamilton County Board of Commissioners. Trustees serve for three year terms. Hamilton County appoints three of its own trustees plus one each representing Butler, Clermont and Warren Counties. SORTA operates Metro fixed-route and ACCess paratransit serviCes in Hamilton County, in addition to providing Commuter routes from Butler, Clermont and Warren Counties. Bus serviCe is provided primarily in the City of CinCinnati and some areas in Greater CinCinnati.
[Show full text]