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Title of the Presentation | Date 4 Title of the Presentation | Date 5 CCR – Central Control Room

Contract Contract awarded retained 2003 2014 Extensions to Date 2 Lines Red and Green Trams Stops 44 Km m passenger mins of track is journeys headway segregated metro style 2 We are a mobility company 3 The Tram- Citidas Title of the presentation | Date 4 Title of the presentation | Date 5 CCR – Central Control Room Luas CCR is based at Red Cow It is the nerve centre for the Luas network CCR is manned 24 hours a day 364 days of the year Title of the presentation | Date 6 CCR role in Tramway Operations Management of the tramway in Driver – RPO – Security Management line with Transdev’s SMS Emergency management Timetable management – headways Customer information – PA – PIDS Power management – OCS – Fault reporting and rectification Fixed equipment Origin point for all communications Event Management Title of the presentation | Date 7 8 Overcoming 9 The Challenges pre-launch 12 Platform Extensions Substantial improvement works to the Sandyford depot New depot at Broombridge 13 new platforms on the Cross city extension Subsequent additional Driver and Traffic Supervisor & training requirement All procedures and RSC approval Winter storms – Control Room roof blew off! Extension launched on schedule – Dec 2017 10 The Challenges post-launch Phased Delivery of new 55m trams (Jan -May) Tram availability Beast from the East – full network & city closure New Timetable – additional services Managing the headway in particular within the city centre Skill fade 11 Learnings Success down to partnership approach: TII, Dublin Bus, Irish Rail, Dublin City Council, Local Authorities Close collaboration to find workable solutions Committed and innovative team Training programme that reflected the needs of the business and customers THE FUTURE IS INNOVATIVE 12 Safety Safety is the foundation of the Transdev Luas business Maintained our excellent safety record. No substantial safety issues since the opening of Luas Cross City. 13 14 98% Luas Customer Satisfaction (NTA) Safe. Reliable. Sustainable. 15 Questions?.

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Ðə Məʊˈbɪlɪtɪ ˈkʌmpənɪ
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